Trust 245B Instructions Manual

TRUST 245B SPEEDLINK ADSL WEB MODEM

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Instructions when using for the first time Chapter

1. Collecting the required information (4)

2. Uninstalling old drivers and devices (5)

3. Installing the software (6.1/6.2)

4. Connecting (6.3)

5. Checking after the installation (7)

6. Internet access (8)

1 Introduction

This instruction manual is for users of the TRUST 245B SPEEDLINK ADSL W EB
MODEM. Basic knowledge of networks and dial-up connections is necessary to use this
device. The 245B Speedlink ADSL Web Modem is suitable for high-speed Int ernet
access, which is up to 200 times faster than a standard 56k modem. Depending on the
type of Internet subscription you have with your ISP, it is possible to achieve a download
speed of 8 Mbps and an upload speed of 1 Mbps

2 Safety

Carefully read the following instructions before use.

- The modem does not require any special maintenance. Use a slightly damp, soft cloth
to clean the modem.

- Do not use aggressive substances, such as white spirit, to clean the device. These
may harm the material.

- Do not submerge the device in liquid. This will damage the device. Do not use t his
device near water.

- Make sure nothing is placed on the cable. Do not use this device in an area where the
cable can become worn or damaged as a result of people walking over it.

- Do not repair this device yourself.

3 Required for functionality

You need the following in order to connect to the Internet (if necessary, contact your
Internet Service Provider).

• An activated ISDN ADSL line (Annex B - ADSL via an ISDN line).

• An activated ADSL account.

• A user name and a password if you use a PPPoA or PPPoE connection.

• VPI / VCI values.

• Network (Internet) protocol.

• Encapsulation.

• ADSL splitter (for simultaneous Internet and telephone use).

Note: Your ADSL modem will not work if you do not have the information above.

It is pointless to install the modem without having this information.

Note: The Trust 245B ADSL only works on an Annex B ADSL line.

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4 Getting acquainted with ADSL

ADSL works via your existing analogue telephone line or digital ISDN line. This means
that the ADSL signal and your existing telephone or ISDN signal enter your house via
one cable. These two signals must be separated from each other if you still wish to use
your telephone.

The two signals are separated using a filter/splitter. A f ilter ensures that the telephone
signal is filtered out of the ADSL/telephone connection. If you do not use a f ilter, you will
hear the ADSL data traffic over the telephone line. The splitter provides two connections:
one for the telephone and one for ADSL. The splitter is fitted at the start of the incoming
telephone line. From the splitter, the line goes to the ADSL modem and your existing
telephone or, for ISDN, to your existing ISDN converter.

Depending on the subscription that you have with your Internet Service Provider or your
ADSL line supplier, you may have already received this splitter. If you do not have a
splitter, you will not be able to use your telephone when you are connected to the
Internet. You can purchase a splitter from your local telephone shop.

ADSL is divided into three groups:

 Annex A – ADSL via an analogue telephone line, also called a PSTN line.

 Annex B – ADSL via ISDN.

 Annex C – (mainly used is Japan and not in Europe)

Depending on the subscription provided by your Internet Service Provider, you use either
Annex A or Annex B. Contact your ISP for information regarding the t ype of ADSL line
you have.

Use the Trust 245B Speedlink ADSL Web Modem for Annex B.

Your subscription is provided by two parties, namely your ISP and your ADSL line
provider. This can vary per country and sometimes one provider supplies both services
(ISP and ADSL line). In many cases, you, as the user, will not notice this. Contact your
ISP if you have any questions regarding your subscription.

The settings for your ADSL modem mainly depend on the ADSL line provider. These
settings are also known by your ISP. It may also be possible that two different ISP’s use
the same ADSL line provider. This means that certain settings will be the same for these
ISP’s. Since there are more ISP’s than ADSL line providers, we have included a number
of ADSL line providers in the settings for the Trust Speedlink ADSL W eb Modem. You
then only have to select the correct ADSL line provider without having to input the
settings yourself. This procedure is described in chapter 6.1. Contact your ISP to f ind
who provides your ADSL line.

You will have to input the settings manually if your ADSL line provider is not included in
the list in the installation software or the settings have been altered. There are 4 setting s
which are crucial for connecting to your ISP (plus the other requirements stated in
chapter 3).

These are:

 Network (Internet) protocol: (PPPoA, PPPoE, Bridge/Routed internet).

 VPI value: (a value between 0 and 255) (0 < x > 255).

 VCI value: (a value between 32 and 65535) (32 < x > 65535).

 Encapsulation protocol: (LLC/SNAP, VCMUX).

This procedure is described in chapter 6.2. Contact your ISP for the correct setting s.

Note: It is not always the case that if you have always used an ISDN line for your

telephone conversations that your ADSL subscription will automatically be
Annex B. Always contact your ISP to find out which ADSL line you have.

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5 Uninstalling old drivers and devices

The most common cause of faults during installation is the presence of a driver for
a similar, old device. The best solution is to first remove all drivers related to old
devices before installing the new driver. Make sure you only delete programs for
old, unused (similar) devices.

1. Enter the W indows ‘Safe Mode’ (press F8 when starting Windows and then

select ‘Safe Mode’ from the menu which will be displayed).

2. Click on ‘Start – Sett ings – Control Panel’ and double-click on the ‘Add/Remove

Programs’ icon.

3. Find all the programs f or similar, old devices and remove these by clicking on the

‘Add/Remove’ button. When in the ‘Safe Mode’, it is possible for som e programs
to appear twice. In that case, remove all the programs which appear twice.

4. Restart the computer.

Note: Do not remove your modem’s drivers.
Note: Do not delete any existing dial-up connections via an analogue or ISDN

modem, so that you can still access the Internet during installation if you
encounter any problems.

6 Installation

As previously explained in chapter 4 (Getting Acquainted with ADSL), the installation of
the 245B Speedlink modem can be carried out in two different ways.

The automatic installation is described in chapter 6.1. Using this installation method, you
can select your ADSL line provider from the list which is included in the Trust installation
software.

If your ADSL line provider is not included in the list or your choice of provider does not
work, see chapter 6.2 for instructions on how to manually input the settings for t he ADSL
modem.

Note: The latest drivers can be downloaded from www.trust.com/13365. Check

whether a new driver is available and use this for the installation. The current
version of the driver is included on the Trust Installation CD-ROM.

Note: Make sure all other programs are closed during the installation.
Note: During installation in Windows XP, you may receive a message saying that

the driver has not been signed. This does not cause a problem for the
functionality.

Note: In the example, ‘D:\’ is used to indicate the CD-ROM drive. This may be

different for your computer.

6.1 Automatic software installation

1. Insert the CD-ROM into your computer’s CD-ROM drive. The installation
program will start automatically. If it does not start autom atically, carry out the
following:
a) Select ‘Run’ from the Start menu.
b) Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software

Installer.

2. The Trust Software Installer window will appear (see figure 1).

3. Select the language you wish to use for the installation.

4. Click on ‘245B SPEEDLINK ADSL WEB MODEM‘ to start the installation of
the ADSL modem.

5. The installation Wizard will start. Click on ‘Next’.

6. Figure 2 will appear.

7. Select your ADSL provider.

- If your ADSL provider is not included in the list, cancel the installation and see
chapter 6.2.

- If you have selected the correct ADSL line provider, click on ‘Next’.

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8. If requested, input the user name and password for your ISP and click on ‘Next’.

9. A window will appear displaying the settings (see figure 3). If necessary, check
these settings with the information provided by your ISP.

- If the settings do not agree with the information provided by your ISP or ADSL
line provider, cancel the installation and see chapter 6.2.

- If the settings are correct, click on ‘Next’.

10. The settings and the necessary drivers will now be installed.

11. At the end of the installation, you will be asked to restart your computer. Click on
‘OK’ to restart your computer.

12. See chapter 6.3 for instructions on how to connect the modem.

6.2 Manual software installation

This chapter describes how to manually configure the ADSL modem. An explanation is
first given of the different protocols which are used by your ADSL modem.

6.2.1 Protocols

Different protocols can be used to connect to the Internet via ADSL. These prot ocols are
often given different names by different service providers. For example, the PPPoA
protocol can be called RFC2364 by your ISP or ADSL line provider or be called
NDISWAN in your modem’s software. The requir ed protocol is provided by your ISP.

See the table below for the correct name for the various protocols.

Driver name Contains protocolProtocol
NDISLAN NDISWAN PPPoA PPPoE Bridged/

Routed
ethernet

IP

RFC1483

X X

RFC2364

X X X

RFC2516

X X

RFC1577

X

Table 1: Description of the various protocols

Since the names of the protocols used during the manual installation are NDISLAN and
NDISWAN and since these names are probably not known by the ISP, table 2 gives a
short description of which protocols they contain and their most general names.

Driver
name

PPPoA /
RFC2364

PPPoE /
RFC2364 /
2516

Bridged/Routed
ethernet /
RFC1483

NDISLAN

X

NDISWAN

X X

Table 2: General names for the protocols

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6.2.2 Properties of the protocols

The various protocols use different methods to connect to the Internet. The table
below gives the most important properties for you as a home user.

Protocol Properties Most common

name

RFC1483

 Works as a network connection.
 Continuously online.
 No dial-up connection is necessary.
 No user name or password is

necessary to connect to the Internet.

Bridge/Routed

Ethernet

RFC2364

+

RFC2516

 Works as a modem.
 Protocol uses a dial-up connection

for the Internet.

 No telephone number is necessary

for the dial-up connection.

 User name and password required

(provided by your ISP).

(RFC2364) PPPoE

& PPPoA

(RFC2516) PPPoE

RFC1577

 Works via IP.
 Is never or hardly ever used.

IP

Table 3: Properties of the protocols

6.2.3 Necessary information

The following information is necessary to manually configure the soft ware.

 Protocol: see table 3.
 Encapsulation: VCMUX or LLC/SNAP
 VPI value: 0 - 255
 VCI value: 32 - 65535

6.2.4 ADSL providers and protocols

The table below gives a list of the correct settings for several ADSL line providers. The
table only includes ADSL line providers, since there are more ISP’s than ADSL line
providers and the settings for your ADSL modem depend on the ADSL line provider. If
your ADSL line provider is not included in the table or the settings are out of date and,
therefore, no longer work, contact your ISP for the corr ect settings and manually
configure the ADSL modem.

COUNTRY ADSL provider Protocol VPI /

VCI

Encapsulation

bbNed Bridged ethernet

over ATM

0 / 35 LLC/SNAP

BaByXL Bridged routed over

ATM

0 / 34 LLC/SNAP

The
Netherlands

Mxstream PPPoE/PPPoA 8 / 48 VCMUX
Belgacom (PSTN) PPPoA 8 / 35 LLC/SNAP

Belgium

Belgacom (ISDN) PPPoA 0 / 35 LLC/SNAP

Germany

Deutsche
Telecom

PPPoE 0 / 32 VCMUX

T-Online PPPoE 1 / 32 VCMUX

France

France Telecom PPPoA 8 / 35 LLC/SNAP

Italy

Tele Italia PPPoE/PPPoA 8 / 35 VCMUX

Switzerland

Swisscom PPPoE/PPPoA 8 / 35 LLC/SNAP

Table 4: ADSL provider information

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6.2.5 Manually installing the software

1. Insert the CD-ROM into your comput er’s CD-ROM drive. The installation program

will start automatically. If it does not start automatically, carry out the f ollowing:

 Select ‘Run’ from the Start menu.
 Type [D:\SETUP.EXE] and click on 'OK' to start the T rust Software

Installer.

2. The Trust Sof tware Installer window will appear (see figure 1).

3. Select the language you wish to use for the inst allation.

4. Click on ‘245B SPEEDLINK ADSL W EB MODEM‘ to start the installation of the

ADSL modem.

5. The installation wizard will start. Click on ‘Next’.

6. Figure 2 will appear.

7. Select ‘Others’.

8. Click on ‘Next’.

9. You must make a choice between ‘NDISLAN’ and ‘NDISW AN’. See table 2 for

which choice you must make for which protocol.

10. Click on ‘Next’.

11. A new window will appear. Select the correct protocol and encapsulation and

input the correct VPI / VCI number provided by your ADSL provider.

12. Click on ‘Next’.

13. A new window will appear. If you are asked for your user name and password,

input the user name and password provided by your ISP (only applicable if the
NDISWAN protocol has been selected).

14. Click on ‘Next’.

15. A window will appear displaying the settings (see figure 3). If necessary, check

these settings with the information provided by your ISP. If the information does
not agree with the information provided by your ISP, repeat points 10 to 15. If the
information is correct, click on ‘Next’.

16. All the manual settings and drivers will now be installed.

17. A final window will appear. Click on 'OK' to restart your computer.

18. See chapter 6.3 for instructions on how to connect the modem.

6.3 Connecting the ADSL modem to your computer

Note: If you have been provided with a splitter or a filter with your ADSL

subscription, connect these first as indicated in the instruction manual
provided with the splitter or filter. If necessary, contact your ADSL line
provider for more information. See figure 4 for a general connection diagram
for ADSL via an ISDN line (ISDN).

1. Connect the modem to your computer’s USB port.

2. Windows will detect the modem and start t he Windows Installation Wizard.

Follow the on-screen instructions.

3. Windows will display the message “Installation Complet ed Successfully”. Click

on 'OK'.

4. Connect the ADSL line to the ADSL modem after the installation has been

completed.

7 Checking after the installation

7.1 Checking the software

After installing the device and the driver, the following are installed on your computer and
can be checked:

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7.1.1 245B SPEEDLINK ADSL WEB MODEM

NDISLAN

1. Start - Settings - Control Panel:

- ADSL control panel

- Add/Remove Programs - 245B SPEEDLINK ADSL WEB MODEM

- System - Device Manager – Network - TRUST 245B SPEEDLINK ADSL WEB

MODEM LAN Adapter

- System - Device Manager - USB. Controllers - TRUST 245B SPEEDLINK ADSL W EB
MODEM Loader

2. Start - Programs - ADSL Modem Driver

- Add CSA Tray Icon

- CSA Help

- Remove ADSL Modem Driver

- Remove CSA Tray Icon

3. Taskbar:

- ADSL icon

NDISWAN

1. Desktop:

- TRUST 245B SPEEDLINK ADSL WEB MODEM (dial-up connection)

2. Start - Settings - Control Panel:

- 245B ADSL USB MODEM Control Panel

- Add/Remove Programs – TRUST 245B SPEEDLINK ADSL W EB MODEM WAN
Adapter

- System – Device Manager – Network: TRUST 245B SPEEDLINK ADSL WEB MODEM
(Native ATM Mode)

3. Start – Programs – ADSL Modem Driver

- Add CSA Tray Icon

- CSA Help

- Remove ADSL Modem Driver

- Remove CSA Tray Icon

4. Taskbar:

- ADSL icon

Note: The information given above can vary per network (Internet protocol).
Note: Deviations may also occur as a result of using new drivers available on the

Internet.

Note: The location or name may vary in the ‘Control Panel’ for different operating

systems.

7.2 Checking the hardware

In this chapter, you can use the connection diagram to see whether everything has been
connected correctly. You can use the two indicators to check whether everything has
been installed correctly.

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7.2.1 245B Speedlink ADSL Web Modem indicators

There are two indicators on the modem. These two indicators are named READY and
LINE. The READY indicator indicates whether the modem has been installed and
connected correctly to a USB port on your computer.

Indicator Status Explanation Cause Possible solution

On Correctly

connected to
the USB port.

- -

The USB plug has not
been inserted far
enough into the port
on the PC or the
modem.

Push the USB
plugs firmly into
both the modem
and the PC.

Ready

Off Modem not

functional.
No power.

The computer's USB
port does not work.
The USB port in not
included in the Device
Manager or is
indicated by an
exclamation mark.

Check your
computer’s USB
port.

Also see:
http://www.trust.co
m/customercare/h
elp/general

Off ADSL not

active.

The connection has
been broken via the
ADSL control panel.

Double-click on
the ADSL icon in
the taskbar and
select ‘Connect’.

A connection has just
been made with the
ADSL line.

Wait until the
indicator is lit
continuously.

Flashing Initialization,

the modem is
searching for
the ADSL
line.

No ADSL line can be
found.

Connect the ADSL
line or check the
connection (see
figure 4).

Line

On The ADSL

line has been
found and
has been
connected
correctly.

- -

Table 4: Indicators

7.2.2 Connecting the 245B Speedlink ADSL Web Modem

The 245B Speedlink ADSL Web Modem (for an Annex B /ISDN telephone line) must be
connected as follows.
From the incoming telephone line to the splitter (if you also wish to use your telephone)
and from the splitter with the telephone cable to your telephone and from the splitter ’s
ADSL line connection to the ADSL modem. Use the USB cable to connect the ADSL
modem to a free USB port on your computer (see figure 4).

Note: Your ADSL modem also works if no filter has been fitted. The telephone

line can then not be used.

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7.3 DSL Monitor icon

The ADSL status icon is located in the taskbar. The colour of this icon indicates the
status of your DSL connection.

Status Explanation Cause Possible solution

Black

Modem not
available.

The modem is not
connected.

Connect the modem
to your computer’s
USB port.

ADSL line is not
connected.

Connect the line
(see figure 4).

Blue

ADSL waiting for
initialization.

The modem has
been connected to
the wrong type of
line (Annex A line
with an Annex B
modem).

Contact your
provider to find out
which DSL line you
have.

Red

ADSL connection
broken.

The connection has
been broken via the
ADSL control panel.

Double-click on the
ADSL icon in the
taskbar and select
‘Connect’.

Yellow

Initializing. The ADSL line has

not yet been
activated.

Contact your
provider to see
whether the line has
been activated.

Green

Your ADSL line has
been connected to
the DSLAM. This
means that the
ADSL line is working
correctly.

- -

Table 5: Overview of the ADSL icon

8 Making an Internet connection

8.1 Internet via PPPoA/PPPoE (NDISWAN /
RFC2364/RFC2516)

You must create a dial-up connection when you wish to connect to the Internet using
NDISWAN. Dial-Up Networking must be installed corr ectly to be able to do this.

You must also create a connection with your provider in order to be able to send and
receive e-mails. The settings for this are often the same as the set tings for the Internet
connection. If you have a number of e-mail accounts, you can receive the e-mails from
the various different accounts. You must be logged on to your provider in order to be able
to send e-mails. See you provider’s settings.

8.1.1 Dial Up Networking settings

Windows XP / Windows 2000

1. Open the W indows Control Panel.

2. Double-click on the ‘Network Connections’ icon.

3. Right-click on ‘245B SPEEDLI NK ADSL WEB MODEM’.

4. Select ‘Properties’.

5. Select the ‘Options’ tab.

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6. Set the ‘Auto Disconnect’ option to ‘Never’.

Windows 98 / Windows ME

1. Open the W indows Control Panel.

2. Double-click on the ‘Dial-Up Network ing’ icon.

3. Right-click on ‘245B SPEEDLI NK ADSL WEB MODEM’.

4. Select ‘Properties’.

5. Select the ‘Connection’ tab.

6. Unselect the option ‘Disconnect when not in use’.

8.1.2 Making a connection

1. Double-click on the 245B SPEEDLINK ADSL W EB MODEM shortcut on your
Windows desktop. Select ‘Connect’. You will now be connected to your ISP.

2. Open your Internet browser, f or example, MS Internet Explorer or Netscape.

3. You are now online.

8.1.3 Checking

Check the Internet settings if you are not able to connect to the Inter net.

1. Double-click on the ‘Inter net Options’ icon in the Control Panel.

2. Click on the ‘Connections’ tab.

3. Select ‘Always dial my default connection’. Select the correct dial-up connection if
there is more than one.

4. Click on ‘Apply’.

Tip: If you wish to automatically connect to the Internet when you start your

computer, drag the shortcut from your Windows desktop to the folder
‘C:\Windows\Start Menu\Programs\StartUp’. The ‘Dial-Up’ window will
appear the next time Windows is started. Select ‘Automatic’. You will
automatically be online the next time you start Windows.

8.2 Internet via Bridged/Routed Ethernet (NDISLAN /

RFC1483)

If your ISP uses Bridged/Routed Ethernet, you will be constantly connected to the
Internet. You do not need to create or start a Dial-Up connection. You can simply open
your Internet browser.

Make sure you have the correct settings for Internet access.

1. Double-click on the ‘Inter net Options’ icon in the Control Panel.

2. Click on the ‘Connections’ tab.

3. Select ‘Never dial a connection’.

4. Click on ‘Apply’.

5. Click on ‘LAN Settings…’.

6. Unselect ‘Use a proxy server for your LAN’.

7. Click on ‘OK’ and then on ‘Apply’.

8. Click on 'OK' to close t he window.

If there is no connection with the Internet, see the information provided by your ISP for
the correct network settings. Some providers require you to manually input IP addresses.

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8.3 Checking the Internet connection

8.3.1 245B SPEEDLINK ADSL WEB MODEM

Double-click on the ADSL icon in your Windows taskbar. A window will appear
which displays the status of your ADSL connection. ‘ADSL connected’ is displayed
when
you are connected to the Internet and ‘Disconnected’ is displayed when you are
not connected to the Internet. (see figure 5).

ADSL icon =

Note: If all the checks appear to be unsuccessful, check all the settings again

and check with you ISP to see whether all the information and settings in
chapter 3 are correct.

9 Troubleshooting

Method

1. Read the solutions given below.

2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet www.trust.com/13365

Problem Cause Possible solution

The modem has not
been connected to a
USB port.

Check the connection.

The ‘New Hardware
Found’ Wizard is
stopped after
connecting the USB
modem (Windows XP).

Install the driver from the CD­ROM as described in chapter

6.
Next, click on the ‘Add
Hardware’ icon in the Control
Panel. Select “Yes, I have
already connected the
hardware”, select the device
from the list and click on
‘Next’. Follow the on-screen
instructions.

Windows does not
detect a new
device after
connecting the
modem. The
modem does not
work.

The computer's USB
port does not work.

Check the settings for your
USB port. For more
information, see
www.trust.com/customercare/
help/usb

The USB port is
indicated with an
exclamation mark
“!” in the Windows
Device Manager.

The USB port has an
IRQ conflict with
another device in your
computer.

Reconfigure your PC and free
some IRQ addresses. See
www.trust.com/customercare/
help/general

The Trust 245B
SpeedLink ADSL
Web Modem is

The driver has not
been installed
correctly.

Uninstall the driver (see
chapter 5). Reinstall the driver
(see chapter 6).

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Problem Cause Possible solution
marked with an
exclamation mark
“!” in the Windows
Device Manager.
The ‘Line’
indicator on the
ADSL modem is
not lit.

The ADSL modem has
been deactivated.

Double-click on the ADSL
icon in the bottom left-hand
corner of the taskbar and
select ‘Start ADSL’.

The ADSL line has not
been connected to the
modem.

Connect your ADSL line to
the modem (see figure 4).

The modem has been
connected to the wrong
type of line (Annex A
line with an Annex B
modem).

Check with your ISP which
ADSL line you have (see
chapter 4 for more
information).

The ‘Line’
indicator on the
modem keeps
flashing.

The ADSL line has not
been activated.

Contact your provider or
ADSL provider to see whether
your ADSL line has been

activated.
The wrong ADSL
provider has been
selected during the
installation (table 4).

Uninstall the driver and

reinstall it. Manually install the

driver (see chapter 6.2). Use

the settings given to you by

your provider.
The wrong settings
have been used (VCI,
VPI).

Check whether all the settings

are correct (see table 4).

The wrong
encapsulation has
been selected
(LLC/Snap, VCMUX).

Check whether all the settings

are correct (see table 4).

The wrong protocol has
been installed
(RFC1483, RFC2364,
RFC2516).

Check whether all the settings

are correct (see table 4).

You are using an
Annex A modem on an
Annex B (IDSN) line.

Check which type of ADSL

line you have with your ADSL

provider.

A connection
cannot be made
with the Internet.

The wrong settings are
used to connect to the
Internet. This depends
on which protocol is
used.

Select the correct settings for

‘Internet Options –

Connections’ (see chapter 7).

Both ‘Ready’ and
‘line’ indicator
light up steady,
but it is not
possible to built
up a internet
connection.

Incorrect ‘VCI’ and
‘VPI’ settings.

Uninstall ADSL software,

remove the ADSL modem

from the USB port, reinstall

the driver and select the

correct ‘VCI’ and ‘VPI’

settings. See chapter 5 and 6.

There are
problems with the
Internet settings.

There may be a
number of different
causes.

Connect to the Internet using

an analogue modem or ISDN

modem and see the following

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Problem Cause Possible solution

troubleshooter:
www.trust.com/customercare/

help/internet
You have a number of
different e-mail
accounts.

Providers wish to avoid e-

mails being sent without being

logged on to the provider in

question. Connect to the

other provider using your

analogue modem or ISDN

connection.
The e-mail settings are
incorrect.

Check the e-mail settings

using the information provided

by your ISP.

No e-mails can be
sent.

The solution is not
listed here.

See the Trust Internet

Problem Solver on the

Internet or contact the ISP

concerned.

There is
interference on
the telephone line
when using the
telephone and the
Internet at the
same time.

A poor quality filter is
used.

Use a separate filter between

the telephone and the

telephone line (available from

your telephone shop).

You are not able
to receive
telephone calls
when using the
Internet.

No splitter is used. Use the splitter provided with

your ISP subscription or

purchase a splitter (available

from your telephone shop).

If you still have problems after trying these solutions, please contact one of the T rust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available.

• The article number. This is 13365.

• A good description of what does not work.

• A good description of when the problem occurs.