True Manufacturing Company THDC-6, TDC-47 User Manual

TRUE FOOD SERVICE EQUIPMENT, INC.

2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366

(636)-240-2400 • FAX [phone] • INT’L FAX [phone] • [phone]

Parts Department (800)424-TRUE • Parts Department FAX# [phone]

INSTALLATION MANUAL FOR TDC & THDC MODELS

(TRUE DIPPING CABINET MODELS)

TABLE OF CONTENTS

Safety Information

Safety Precautions ––––––––––––––––––––––– 1
Proper Disposal –––––––––––––––––––––––––– 2
Connecting Electricity ––––––––––––––––––––– 3
Use of Adapter Plugs & Extension Cords –––––– 3

Installation / Operation Instructions

Ownership –––––––––––––––––––––––––––––– 4
Required Tools –––––––––––––––––––––––––––– 4
Uncrating & Locating –––––––––––––––––––––– 4
Sealing Cabinet to Floor ––––––––––––––––––––– 5
Ventilation –––––––––––––––––––––––––––––––– 5
Cabinet Drain ––––––––––––––––––––––––––––– 5
Installation of Optional Legs/Castors –––––––––– 6
Optional Dipper Well Installation for TDC Models 7
Instructions for Optional Lid Lock for TDC Models 8

TDC-47

Electrical Instructions ––––––––––––––––––––––– 9
Start-up –––––––––––––––––––––––––––––––– 9
Storage / Loading Product –––––––––––––––––– 10
Temperature Control / Defrost Operations –––––– 11

Maintenance, Care & Cleaning

Cleaning Condenser Coil ––––––––––––––––––– 12
Cleaning the Cabinet –––––––––––––––––––––– 13
Stainless Steel Equipment Care & Cleaning – 14-15
Changing Light Bulb on TDC Models –––––––––– 15
Warranty (U.S.A & CANADA ONLY!) ––––––––––– 16

CONGRATULATIONS!

You have just purchased the finest commercial

THDC-6

freezer available. You can expect many years

of trouble-free operation.

* Dutch version included.

TRUE DIPPING CABINETS &

HORIZONTAL DIPPING CABINETS

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11/17/08 500 SB #912329

True Food Service Equipment, Inc.

SAFETY INFORMATION

How to Maintain Your Unit

to Receive the Most Efficient and

Successful Operation

You have selected one of the finest commercial freezer units made. It is manufactured under strict

quality controls with only the best quality materials available. Your TRUE freezer, when properly

maintained, will give you many years of trouble-free service.

WARNING!

Use this appliance for its intended purpose as described in this Owner Manual.

SAFETY PRECAUTIONS

When using electrical appliances, basic safety precautions should be followed, including the following:

• This freezer must be properly installed and
located in accordance with the Installation
Instructions before it is used.

• Do not allow children to climb, stand or hang on
the shelves in the freezer. They could damage
the freezer and seriously injure themselves.

• Do not touch the cold surfaces in the
refrigerated compartment when hands are damp
or wet. Skin may stick to these extremely cold
surfaces.

• Do not store or use flammable liquids or vapors
in the vicinity of this or any other appliance.

• Keep fingers out of the “pinch point” areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.

NOTE: Any servicing, warranty repairs or maintenance
should be carried out by qualified personnel, failure
to do so could be dangerous and may invalidate your
warranty.

• Unplug the freezer before cleaning and
making repairs.

• Setting temperature controls to 0 position does
not isolate the unit from the electrical supply,
you must disconnect the main power lead from
the wall receptacle to isolate.

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True Food Service Equipment, Inc.

SAFETY INFORMATION

DANGER!

RISK OF CHILD ENTRAPMENT

HOW TO SAFELY DISPOSE OF USED FREEZER
EQUIPMENT

Child entrapment and suffocation are not problems
of the past. Junked or abandoned display cases are
still dangerous… even if they will sit for “just a few
days.”

It is much safer if doors and lids are removed so
children cannot get trapped inside, leaving the
shelves in place will also deter children from trying to
climb inside.

If you are getting rid of your old display case, please
follow the instructions below to help prevent
accidents. Depending on the country where the
unit is located there will be officially approved ways
of disposing of your used equipment.

It is important that care is taken in disposing of used
freezers. Before You Throw Away Your Old Freezer:

• Take off the doors.

• Leave the shelves in place so that children may
not easily climb inside.

Refrigerant Disposal

Your old freezer may have a cooling system
that uses “Ozone Depleting ” chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.

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True Food Service Equipment, Inc.

SAFETY INFORMATION

WARNING!

HOW TO CONNECT ELECTRICITY

Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.

The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance.

Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.

If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.

The freezer should always be plugged into it’s own
individual electrical circuit, which has a voltage
rating that matches the rating plate.

This provides the best performance and also
prevents overloading building wiring circuits which
could cause a fire hazard from overheated wires.

Never unplug your freezer by pulling on the power
cord. Always grip plug firmly and pull straight out
from the outlet.

Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.

When removing the freezer away from the wall, be
careful not to roll over or damage the power cord.

USE OF ADAPTER PLUGS

NEVER USE AN ADAPTER PLUG! TRUE will not warranty any freezer that has been connected to an
adapter plug.

North America Use Only!

NEMA plugs

TRUE uses these types of plugs.

If you do not have the right outlet

have a certifi ed electrician install

the correct power source.

115/60/1
NEMA-5-15R

USE OF EXTENSION CORDS

NEVER USE AN EXTENSION CORD! TRUE will not warranty any freezer that has been connected to
an extension cord.

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP

To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend that your True unit is installed by your
supplying dealer or service company. The cost of a
professional installation is money well spent. Issues
caused by incorrect installation may invalidate your
warranty

Before you start to install your True unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the
delivery freight carrier or supplying dealer.

True is not responsible for damage incurred during
shipment.

REQUIRED TOOLS

• Adjustable Wrench

• Phillips Head Screwdriver

• Level

UNCRATING

The following procedure is recommended for
uncrating the unit:

A. Remove the outer packaging by pulling tri-wall

nails from skid. Remove (4) cardboard corner
pads and dust cover.

B. Inspect for concealed damage. Again,

immediately file a claim with the freight carrier
if there is damage.

C. Move your unit as close to the final location as

possible before removing the wooden skid.

LOCATING

A. Remove packing material from cabinet.

B. Remove skid by unscrewing all base brackets

shown in photo 1 and illustration 1 & 2.

C. Carefully remove unit from shipping skid and

place the skid to the side.

Removing base
brackets that
anchor the unit
to the shipping
skid.

Photo 1.

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Illustration 1.

Illustration 2.

True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

SEALING CABINET TO FLOOR

Step A - Position Cabinet

When positioning cabinet into a final location make
sure there are no obstructions in front of the intake and
exhaust areas. These areas are located in the front and
back of the cabinet.

Step B - Level Cabinet

Cabinet should be level, side to side and front to back.
Place a carpenter’s level in the interior floor in four
places:

1. Position level in the inside floor of the
unit near the front. (Level should be parallel
to cabinet front). Level cabinet.

2. Position level at the inside rear of cabinet.
(Again level should be placed parallel to
cabinet back).

3. Perform similar procedures to steps 1 &
2 by placing the level on inside floor (left
and right sides - parallel to the depth of the
cooler). Level cabinet.

Step C

Draw an outline on the base on the floor.

Step D

Raise and block the front side of the cabinet.

Step E

Apply a bead of “NSF Approved Sealant”, (see list below),
To floor half inch inside the outline drawn. The bead
must be heavy enough to seal the entire cabinet surface
when it is down on the sealant.

Step F

Raise and block the rear of the cabinet

Step G

Apply sealant on floor as outline in Step E. on other three
sides.

Step H

Examine to see that cabinet is sealed to floor around
entire perimeter.

Note:

Asphalt floors are very susceptible to chemical attack. A

layer of tape on the floor prior to applying the sealant

will protect the floor.

NSF Approved Sealants:

1. Minnesota Mining #ECU800 Caulk

2. Minnesota Mining #ECU2185 Caulk

3. Minnesota Mining #ECU1055 Bead

4. Minnesota Mining #ECU1202 Bead

5. Armstrong Cork - Rubber Caulk

6. Products Research Co. #5000 Rubber Caulk

7. G.E. Silicone Sealer

8. Dow Corning Silicone Sealer

VENTILATION

A. Set unit in its final location. Be sure there is
adequate ventilation in your room. Maximum ambient
operating temperature is 75˚F / 55% humidity.

Warning

Warranty is void if ventilation is insufficient.

CABINET DRAIN

A. True Dipping Cabinets have a drain at the
bottom of the unit. (See image 1). The drain hose
is located behind the rear grill of the unit. (See
image 2). Back out four 1/4" hex head screws to
remove the rear grill when accessing this drain
hose. When cleaning the unit make sure the drain
hose is connected to a garden type hose that is
routed to a floor drain.

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Cabinet Drain

Drain Hose

Image 1 Image 2

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION OF OPTIONAL LEGS AND
CASTORS

Removing Kickplate:

Before installing optional legs or castors the kickplate
at the bottom of the unit will need to be removed. To
remove kickplate first remove any loose items from
inside the unit (shelving, baskets, etc). Then remove the
top plastic lid which you gain access to the inside of the
unit. Lay the unit on it's side. Make sure the unit is on
soft packing material so not to scratch the cabinet. Then
backout 1/4" hex head screws all around the base of the
unit. (See illustration 1 and image 1). After the kickplate
has been removed reinstall all of the hex head screws
back into the base of the unit. (See image 2). castors
and legs are to be installed in the corners of the base of
the unit.

Unit Leveling With Castors:

Four leveling shims have been provided for leveling on
uneven floors when using optional castors. Shims must be
positioned between the base of the unit and bearing race.
True recommends a four shim limit to any single castor.

A. Turn the bearing race counter-clockwise until the

cabinet is level. Level front to back and side to side.
(diagonally)

B. Install the desired number of shims, making sure the

slot of the shim is in contact with the threaded stem of
the castor.

C. If more than one shim is used, turn the slot at a 90°

angle so they are not in line.

D. Turn the bearing race clockwise to tighten and

secure the castor by tightening the anchoring bolt
with a 3/4 inch open-end wrench, socket, or the tool
provided.

CAUTION

To avoid damage to lower rail assembly, slowly raise unit

to upright position after installing castors.

Unit Leveling With Legs:

Turn the legs clockwise to tighten in each corner of the
cabinet base. (See image 4). After legs are secure level the
unit by backing out the end the leg shown in image 5. Turn
the end of the leg until the cabinet is level. Level front to
back and side to side (diagonally).

Illustration 1.

Optional Castors and Legs

Standard Kickplate

Image 1 (Removing kickplate).

Image 2 (Reinstalling screws from
kickplate).

Image 3 (Installing castors).

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Image 4 (Installing legs).

Image 5 (Leveling legs).

True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

OPTIONAL DIPWELL FOR TDC MODELS

(Installing Dipwell):

True Dipping Cabinets come standard with pre-installed riv-nut
holes to attach an optional dipwell. There are multiple riv-nut
holes for dipwell locations on the cabinet. Locate which area
you want the dipwell installed then proceed with the directions
below. (See image 1).

A. Remove the dipwell backplate from one of two boxes that

contain the dipper well assembly.

B. Two Phillips pan head machine screws are provided in the kit

to mount the backplate to the cabinet with the Inlet Tube Clip
and Inlet Tube. (See image 2 and illustration 1).

C. After attaching the dipwell bowl to the backplate connect the

drain tube to the bowl and run it to a floor drain.

D. Assemble the Plastic Tube to the Barrel Valve and then onto

the Inlet Tube. (See illustration 1).

E. Have a plumber tap the Saddle Valve Assembly into the copper

water line.

Riv-Nut
Locations

Image 1 (Riv-nut locations).

Riv-Nut
Locations

10" Deep Drawn
"Dipwell"

Overfl ow
Tube

Leather Gasket

Tail Piece
( 1” Connection
will be needed for
the drain).

Coupling Nut

Illustration 1

1/4"-20nc x 5/8"
S.S.T. Pan Head
Machine Screw

(leading toward water source

[saddle valve assembly])

Backplate

Male Connector
Assembly

Barrel Valve

Male Connector
Assembly

1/4” Plastic Tubing

Tail
Piece

Male
Connector
Assemblies

Inlet
Tube

Inlet
Tube
Clip

Ferrule

Barrel
Valve

Backplate

Image 2 (Dipwell Backplate installation).

Image 3 (Dipwell bowl installation).

10" Deep Drawn
"Dipwell"

Overfl ow Tube

Saddle Valve Assembly

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Ferrule

Leather Gasket

Coupling Nut

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S.S.T. Pan Head
Machine Screws

Inlet Tube Clip

Inlet Tube

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION INSTRUCTIONS FOR OPTIONAL
LID LOCK KIT FOR TDC MODELS ONLY.

REQUIRED TOOLS

• Drill

• 5/16” inch drill bit

• Padlock

Bracket Part # 913544

Bracket Part # 913544

Image 1 (TDC Lock Bracket)

STEP 1
Slide lock bracket under stainless steel
trim near center of lid. (See image

1). Mark the hole location of the lock
bracket on the Dipping cabinet handle.

STEP 2
Remove the lock bracket after marking
the hole location. Then drill 5/16”
diameter hole centered on back of the
Dipping cabinet aluminum handle.
(See image 3 & illustrations below).

Image 3 (Drilling lock bracket hole)

Reinstall the lock bracket. Slip the
hooked end of the lock bracket under
the stainless steel top (See image 4).
Pull out and up to allow the lock
bracket to pass over the aluminum
handle. Place a padlock through the
lock bracket and handle.
(See image 5).

STEP 3

Image 2

Lock Bracket Centered

Drill Hole Centered on
Handle

Image 4

Image 5

A

Lock Bracket

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

ELECTRICAL INSTRUCTIONS

A. Before your new unit is connected to a
power supply, check the incoming voltage with a
voltmeter. If anything less than 100% of the rated
voltage for operation is noted, correct immediately.

B. All units are equipped with a 7 ft. (2.1m) service

cord, and must be powered at proper operating
voltage at all times. Refer to cabinet data plate
for this voltage.

True requires that a sole circuit be dedicated for the

unit. Failure to do so voids warranty.

STARTUP

A. The compressor is ready to operate. Plug in the unit.
B. The temperature control is set at the No. 4 position

from the factory. Allow unit to function several
hours, completely cooling cabinet before changing
the control setting.

C. Excessive tampering with the control could lead to

service difficulties. Should it ever become necessary
to replace temperature control, be sure it is ordered
from your True dealer or recommended service
agent.

NOTE

If the unit is disconnected or shut off, wait five minutes before
starting again.

WARNING

Compressor warranties are void if compressor burns out due to
low voltage.

WARNING

Power supply cord ground should not be removed!

NOTE

To reference wiring diagram - Remove lower rear grill. Wiring
diagram is positioned on the inside cabinet wall.

REPLACEMENT PARTS

TRUE maintains a record of the cabinet serial number for your unit.
If at any time during the life of your display case, a part is needed,
you may obtain this part by furnishing the model number and serial
number to the company from whom you purchased the cabinet. Call
Toll-Free: (800)-424-TRUE (Direct to Parts Department). (800)-325­6152 (U.S.A. & Canada only) or call: (636)-240-2400.

Serial Number

RECOMMENDATION

Before loading product we recommend you run your True unit empty
for two to three days. This allows you to be sure electrical wiring
and installation are correct and no shipping damage has occurred.
Remember, our factory warranty does not cover product loss!

REMOTE UNITS (This section applies to remotes only!)

• Remote cabinets must be ordered as remote.
We do not recommend converting from a
standard self contained to remote system.

• All remote cabinets must be hard wired.

• No castors available.

• All remote cabinets come standard using 404A
refrigerant.

• All remote units come standard with expansion
valve, liquid line solenoid, heated condensate
pan, and defrost timer when applicable.

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• Contact True Technical Service for BTU
requirements.

• No wiring necessary between cabinet and
condensing unit.

• All remote condensing units purchased from
True are 208/230 volts single phase.

If you have any questions regarding this section, please call
True at 1-(800)-325-6152.

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

SHELVING INSTALLATION / OPERATION FOR
TDC MODELS ONLY

SHELVING:

The metal frame on the interior sides of the unit
can be adjusted to accommodate different sized
containers. Slotted thumb screws can be
unfastened from the interior walls to adjust the
metal frame. (See image 1).

True provides container holders in each dipping
cabinet. The container holders attached to the top
of the ice cream containers. See image 2 to view
the container holder.

Image 1.

Image 2.

STORAGE / LOADING PRODUCT FOR TDC
MODELS ONLY

STORAGE:

Some ice cream flavors have a higher sugar content
than most. These flavors would contain ripple,
maple syrup, and candy etc. The high sugar content
flavors need a lower temperature for storage than
others. These flavors would be best stored in the
corners of the unit using the most freezing effect
from the walls of the unit.

True's Dipping Cabinet is built for limited
display time before deterioration begins to occur.
Ice cream will need long term storage temperatures.

Ice cream should be immediately place into the
Dipping cabinet after being removed from a
delivery truck, walk-in freezer, or storage cabinet.

LOADING PRODUCT:

NOTE:

When loading product do not exceed product

load line labeled on the interior wall

of TDC Models Only. (see image 3 below)

Dipping Cabinet will only maintain ice cream at the
preset dipping temperature and is not designed as a
hardening cabinet or long term storage.

Crystallization may occur if ice cream is allowed to
warm up prior to placement in dipping cabinet
resulting in loss in product quality.

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Image 3. (For TDC Models Only)

True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

TEMPERATURE CONTROL ADJUSTMENT FOR
HIGH ALTITUDE / DEFROST OPERATIONS

TEMPERATURE CONTROL:
(Temperature Control Adjustment For High Altitude

Only!)

Temperature control is located at the back of the
unit next to the rear grill. A flat head screw driver
will need to be used when adjusting the
temperature of the unit. (See image 1).

Image 1

Temperature
Control

TERMS:

Cut-out - Temperature sensed by the controller that
shuts the compressor off.

Cut-in - Temperature sensed by the controller that

turns the compressor on.

REQUIRED TOOLS:

• Phillips Head Screwdriver

• 5/64" or 2 mm Allen Wrench

• T-7 Torx Wrench

STEP 1

Unplug the cooler.

STEP 2

Remove the screws that secure the temperature
control to the inset box lower left side of the
cabinet (when facing the front of the cabinet).

STEP 3

Pull out gently from cabinet.

STEP 4

For high elevation installations, it may be necessary
to "warm-up" the set points. To make the
adjustment, insert the appropriate tool in each
adjustment screw and turn 1/4 of a revolution
clockwise (to the right). This procedure will adjust
both the cut-in and cut-out about 2°F warmer.

STEP 5

Make sure to reconnect the pink wire to the proper
spade terminal when reinstalling.

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Danfoss Temperature Control (High Altitude Adjustment Only!)

Cut-out Adjustment Screw Allen (5/64"
or 2 mm) (clockwise for warmer)

Cut-in Adjustment Screw Torx (T-7)
(clockwise for warmer)

Compressor Connection

Compressor Connection
(double terminal)

Image 2

MANUAL DEFROST:

The unit will need to be manually defrosted.

Unplug unit until all frost is gone. The manual

defrost frequency will depend on the units usage,

environment, and the amount of frost.

NOTE:

REMEMBER TO CONNECT DRAIN HOSE TO A GARDEN

TYPE HOSE THAT IS ROUTED TO A FLOOR DRAIN

WHEN MANUALLY DEFROSTING UNIT.

If ice builds up on interior walls- (TDC Units Only)
A. Remove product, unplug and roll unit so defrost

plug is above floor drain (or large flat pan).

B. Remove plug and allow ice to melt and drain.

Do not scrape interior of cabinet to loosen ice,
as this will damage the cabinet. Allow cabinet to
defrost with power off.

C. When ice has melted wipe up and water left in

the freezer floor.

D. Be sure to replace defrost plug before moving

freezer back in position.

E. Allow freezer to refrigerate and cycle before

placing wire baskets and product back into
freezer.

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

CLEANING THE CONDENSER COIL

When using electrical appliances, basic safety precautions should be followed, including the following

True Dipping Cabinets are equipped with reversing fan
motors keeping the condenser coil cleaner than the
conventional fan motors.

TOOLS REQUIRED:

• Phillips screwdriver

• Stiff bristle brush

• Adjustable Spanner or Mole Grips

• Vacuum Cleaner

Step 1

Disconnect power to unit.

Step 2

Removing the four 1/4" hex head screws to allow
removal of the rear grill. (See image 1).

Step 3

Remove bolts anchoring compressor assembly to
frame rails and carefully slide out. (tube connections
are flexible)

Step 4

Clean off accumulated dirt from the condenser coil
and the fan with a stiff bristle brush. (See image 2).

Step 5

Lift cardboard cover above fan at plastic plugs and
carefully clean condenser coil and fan blades.

Step 6

After brushing condenser coil vacuum dirt from coil,
and interior floor. (See image 3).

Step 7

Replace cardboard cover. Carefully slide compressor
assembly back into position and replace bolts.

Step 8

Reinstall rear grill assembly onto unit. Tighten all
screws.

Step 9

Connect unit to power and check to see if compressor
is running.

THE CLEANING OF THE CONDENSER IS NOT

COVERED BY THE WARRANTY!

Condensers accumulate dirt and require cleaning every 30 days.

Dirty condensers result in compressor failure, product loss, and

lost sales... which are not covered by warranty.

If you keep the Condenser clean you will minimize your service
expense and lower your electrical costs. The Condenser requires
scheduled cleaning every thirty days or as needed.

Image 1

Air is pulled through the Condenser continuously, along with dust,
lint, grease, etc.

A dirty Condenser can result in NON-WARRANTEED part &
Compressor Failures, Product Loss, and Lost Sales.

Proper cleaning involves removing dust from the Condenser. By
using a soft brush, or vacuuming the Condenser with a shop vac,

Image 2

Image 3

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or using CO2, nitrogen, or pressurized air.

If you cannot remove the dirt adequately, please call your refrig­eration service company.

If you have any questions, please call True Manufacturing at 636­240-2400 or 800-325-6152 and ask for the Service Department.
Service Department Availability Monday-Friday 7:30 a.m. to 5:30
p.m. and Saturday 7:45 a.m. to 11:45 a.m. CST.

True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

MAINTENANCE CLEANING

CLEANING: (Before cleaning out the interior locate the

drain hose in the rear grill area and be prepared
to open the line and drain the water into a pan
or floor drain. This will be the same for TDC and
THDC models)

The lid can be removed from the cabinet. (See
image 1 for TDC models and image 2 for THDC
models). If the lid has been removed, wash it with
nonabrasive soap or detergent and water. Use the
bare hand to feel and dislodge any caked soil. Rinse
thoroughly with clean water. Do not use hard,
rough cloths that will scratch the surface of the lid.
Dry with a clean, damp chamois. The interior can
be cleaned but, before doing so make sure the drain
at the bottom of the cabinet is open and the drain
hose in the rear grill is at a floor drain.

Hinge Bracket

Image 1. The lid on TDC models can be removed

by lifting it out of the hinge bracket.

MAGNETIC ICE BREAKER (ONLY ON TDC MODELS):

Magnetic ice breaker were designed to provide a
fast and effective way to remove the frost from the
wall above the product. Frost accumulation
reduces the refrigeration effectiveness as it
increases in thickness.

The frequency at which to clean the ice breaker is
a function of the store operation as a starting point.
Thaw and clean at the beginning of each day. Thaw
under warm water or on a counter top at room
temperature until ice breaker is flexible and clear of
frost. Wipe dry to prevent returning moisture to

cabinet.

NOTE:

Magnetic ice breakers are soft and flexible at

room temperature but, they will become

relatively rigid when they have been exposed to

low temperature from the cabinet.

Image 2. The lid can be removed by simply
lifting it out.

Magnetic Frost Shield

DO NOT FOLD MAGNETIC ICE BREAKERS!
Reinstall the ice breakers by forming around
corners. The ice breakers are magnetic and they
will attach tightly to the wall and resist sliding in
place. To overcome this apply from one end and

roll into place. (See image 3).

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Image 3. (ONLY FOR TDC MODELS).

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces. Please

ensure that you use appropriate products when cleaning and polishing your True unit. Cleaners containing chlorine
must not be used as these will attack the stainless steel causing damage and in some cases corrosion. Your supplier of
cleaning products should be able to advise you of the products suitable to keep your True unit looking like new.

• Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow

corrosion to rear its ugly head.

1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.

2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.

3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.

8 steps that can help prevent rust on stainless steel:

1. Using the correct cleaning tools

Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not

be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.

2. Cleaning along the polish lines

Polishing lines or “grain” are visible on some stainless steels. Always scrub parallel to visible lines on some

stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.

3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners

While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice

of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.

4. Water Treatment

To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive

and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.

5. Maintaining the cleanliness of your food equipment

Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard

stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.

6. Rinse

When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing

cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.

7. Hydrochloric acid (muriatic acid) should never be used on stainless steel

8. Regularly restore/passivate stainless steel

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

Recommended cleaners for certain situations / environments of stainless steel

A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine

cleaning.

B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.

C) Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for

stubborn stains and discoloring.

D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,

blood and burnt-on foods.

E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.

F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.

NOTE:

The use of stainless steel cleaners or other such solvents is not

recommended on plastic parts. Warm soap and water will suffice.

LIGHT BULB REPLACEMENT FOR TDC MODELS

LIGHT BULB REPLACEMENT:

When replacing the light bulb make sure the light
switch is turned off. (See image 1).

• Hold firmly on the end of the light bulb and

pull toward the center of the cabinet. The
lampholders are spring activated so the bulb

can easily be replaced. (See image 2).

• When installing a new bulb make sure

the prongs at the end of the bulb seat
appropriately into the lampholder.

Light Switch

Image 2..

Image 1.

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Image 3.

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Light Bulb

15

WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)

ONE YEAR PARTS & LABOR WARRANTY

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start­up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one
(1) year from the date of original installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation
or fifteen (15) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor
charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel
time, as determined by TRUE.

ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY

In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free
from defects in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional
years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or
replaced with a compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and
does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering
device, driers, motor starting equipment, fan assembly or any other electrical component, etcetera.

404A/134A COMPRESSOR WARRANTY

The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:

1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and
specifications please call True technical service department (800-325-6152). Failure to comply with recommended lubricant specification will
void the compressor warranty.

2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.

3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT
ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not
responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED,
IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY
AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside
the United States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet
parts thereof to be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by
True. This warranty is limited to the cabinet only. True assumes no liability for remote condensing units.

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