True Manufacturing Company TFM-41FL, 922341, TFM-29FL User Manual

TFM-29FL

TRUE FOOD SERVICE EQUIPMENT, INC.

2001 East Terra Lane • O’Fallon, Missouri 63366-4434

(636)-240-2400 • FAX [phone] • INT’L FAX [phone] • [phone]

Parts Department (800)424-TRUE • Parts Department FAX# [phone]

INSTALLATION MANUAL FOR

TFM MODELS (TRUE FREEZER MERCHANDISER)

TABLE OF CONTENTS

Safety Information

Safety Precautions –––––––––––––––––––––1
Proper Disposal ––––––––––––––––––––––––2
Connecting Electricity –––––––––––––––––––3
Adapter Plugs –––––––––––––––––––––––––3

Installation / Operation Instructions

Ownership ––––––––––––––––––––––––––––4
Required Tools–––––––––––––––––––––––––4
Uncrating –––––––––––––––––––––––––––––4
Location ––––––––––––––––––––––––––––––5
Leveling Cabinet –––––––––––––––––––––––5
Sealing Cabinet to the floor / Ventilation /
Cabinet Drain –––––––––––––––––––––––––6
Wire Gauge Chart ––––––––––––––––––––––7
Electrical Instructions & Start-up –––––––––––8
Temperature Control Location & Defrost
Operations ––––––––––––––––––––––––––––9

TFM-41FL

Maintenance, Care & Cleaning

Cleaning the Condenser ––––––––––––––––10
Important Warranty Information –––––––––––11
Stainless Steel Equipment Care & Cleaning 12-13
Warranty (U.S.A. & Canada Only!) ––––––––14

*Spanish version included.

CONGRATULATIONS!

You have just purchased the finest commercial

refrigeration available. You can expect many years

of trouble-free operation.

TFM (TRUE FREEZER

MERCHANDISER)

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4/27/2010 300 SB #922341

True Food Service Equipment, Inc.

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True Food Service Equipment, Inc.

SAFETY INFORMATION

How to Maintain Your Unit

to Receive the Most Efficient and

Successful Operation

You have selected one of the finest commercial freezer units made. It is manufactured under strict

quality controls with only the best quality materials available. Your TRUE freezer, when properly

maintained, will give you many years of trouble-free service.

WARNING!

Use this appliance for its intended purpose as described in this Owner Manual.

This cabinet contains fluorinated greenhouse gas covered by the Kyoto Protocol

(please refer to cabinet's inner label for type and volume,

GWP of 134a= 1,300. R404a= 3,800).

SAFETY PRECAUTIONS

When using electrical appliances, basic safety precautions should be followed, including the following:

• This freezer must be properly installed and
located in accordance with the Installation
Instructions before it is used.

• Do not allow children to climb, stand or
hang on the shelves in the refrigerator. They
could damage the freezer and seriously injure
themselves.

• Do not touch the cold surfaces in the freezer
compartment when hands are damp or wet.
Skin may stick to these extremely cold surfaces.

NOTE: We strongly recommend that any servicing be
performed by a qualified Technician.

• Unplug the freezer before cleaning and
making repairs.

• Setting temperature controls to the 0 position
does not remove power to the evaporator fan.

• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.

• Keep fingers out of the “pinch point” areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.

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True Food Service Equipment, Inc.

SAFETY INFORMATION

DANGER!

RISK OF CHILD ENTRAPMENT

PROPER DISPOSAL OF THE USED FREEZER
EQUIPMENT

Child entrapment and suffocation are not problems
of the past. Junked or abandoned display cases are
still dangerous… even if they will sit for “just a few
days.”

It is much safer if doors and lids are removed so
children cannot get trapped inside, leaving the
shelves in place will also deter children from trying to
climb inside.

If you are getting rid of your old display case, please
follow the instructions below to help prevent
accidents. Depending on the country where the
unit is located there will be officially approved ways
of disposing of your used equipment.

It is important that care is taken in disposing of used
refrigerators or freezers. Before You Throw Away Your
Old Refrigerator or Freezer:

• Take off the doors.

• Leave the shelves in place so that children may
not easily climb inside.

Refrigerant Disposal

Your old refrigerator may have a cooling system
that uses “Ozone Depleting ” chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.

USE OF EXTENSION CORDS

NEVER USE AN EXTENSION CORD! TRUE will not warranty any display case that has been connected to an
extension cord.

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True Food Service Equipment, Inc.

SAFETY INFORMATION

WARNING!

HOW TO CONNECT ELECTRICITY

Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.

The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance.

Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.

If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.

The unit should always be plugged into it’s own
individual electrical circuit, which has a voltage
rating that matches the rating plate.

This provides the best performance and also
prevents overloading building wiring circuits which
could cause a fire hazard from overheated wires.

Never unplug your freezer by pulling on the power
cord. Always grip plug firmly and pull straight out
from the outlet.

Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.

When removing the freezer away from the wall, be
careful not to roll over or damage the power cord.

USE OF ADAPTER PLUGS

NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly
recommend against the use of an adapter plug.

North America Use Only!

NEMA plugs

TRUE uses these types of plugs.

If you do not have the right outlet

have a certifi ed electrician install

the correct power source.

115/60/1
NEMA-5-15R

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION / OPERATION INSTRUCTIONS

OWNERSHIP

To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained mechanic and electrician
install your True equipment. The cost of a
professional installation is money well spent.

REQUIRED TOOLS

• Adjustable Wrench

• Phillips Head Screwdriver

• Level

UNCRATING

Step 1

The following procedure is recommended for
uncrating the unit:

A. Remove the outer packaging, (cardboard

and bubbles or styrofoam corners and clear
plastic). Inspect for concealed damage. Again,
immediately file a claim with the freight carrier
if there is damage.

B. Move your unit as close to the final location as

possible before removing the wooden skid.

Before you start to install your True unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the
delivery freight carrier.

True is not responsible for damage incurred during
shipment.

Note: Keys for freezer with door locks are located in

warranty packets.

C. Insert key with lock into the key hole. Turn and

pull the key out. The lock will stay in the key
hole.

D. To remove the lock from the key hole simply do

the reverse process. Insert the key into the lock.
Turn and pull the key and lock out of the key
hole. (See images 1-3)

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REMOTE UNITS

• Remote cabinets must be ordered as remote. We

do not recommend converting a standard self
contained to remote system.

• All remote cabinets must be hard wired.

• Remote cabinets are not available with castors.

• All remote cabinets come standard using 404A

refrigerant.

• All remote units come standard with expansion

valve, liquid line solenoid, heated condensate pan,
and defrost timer when applicable.

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(This section applies to remotes only!)

• Contact True Technical Service for BTU

requirements.

• No wiring necessary between cabinet and

condensing unit.

• All remote condensing units purchased from True

are 208/230 volts single phase.

If you have any questions regarding this section,
please call True at 1 [phone].

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

LOCATING

Step 2
A. Place packing material behind cabinet as a

cushion. Carefully lay the unit on its back to
remove skid.

When lifting unit remember to leave the

cabinet upright for 24 hours before

plugging into power source.

B. Remove skid by unscrewing all base rail anchor

brackets. Place skid to the side.

C. Carefully lift cabinet upright.

Recommended operation

conditions (75˚F degrees &

55% relative humidity)

Removing skid
from bottom of
cabinet.

®

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LEVELING

Step 3
A. For proper performance of refrigerated cabinet

an ambient temperature no greater than 75˚F
(24˚C) with a relative humidity of 55% is required.

B. Proper leveling of your True freezer is critical to
operating success. Effective condensate removal
and door operation will be effected by leveling.

C. The freezer should be leveled front to back
and side to side with a level. Place the level in the
interior floor of the unit in the four positions.

D. If the cabinet is not level adjust castors by first
relieving weight to leveler and adjusting by either
hand or wrench. Repeat with all castors until
cabinet is level in all directions.

E. Free plug and cord from inside the lower rear
louver of the freezer (do not plug in).

F. The freezer should be placed close enough to the
electrical supply so that extension cords are never
used.

Warning

Compressor warranties are void if the unit is more than 6 1/2
ft. (2 m) from plug-in connection or extension cord is used to
supply power to unit.

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INSTALLATION / OPERATION INSTRUCTIONS

SEALING CABINET TO FLOOR

True Food Service Equipment, Inc.

Step 4

Step A - Position Cabinet

When positioning cabinet into a final location make
sure there are no obstructions in front of the intake and
exhaust areas. These areas are located in the front and
back of the cabinet.

Step B - Level Cabinet

Cabinet should be level, side to side and front to back.
Place a carpenter’s level in the interior floor in four
places:

1. Position level in the inside floor of the

unit near the front. (Level should be parallel
to cabinet front). Level cabinet.

2. Position level at the inside rear of cabinet.

(Again level should be placed parallel to
cabinet back).

3. Perform similar procedures to steps a &

b by placing the level on inside floor (left
and right sides - parallel to the depth of the
freezer). Level cabinet.
Step C
Draw an outline on the base on the floor.

Step D
Raise and block the front side of the cabinet.

Step E
Apply a bead of “NSF Approved Sealant”, (see list below),
To floor half inch inside the outline drawn. The bead
must be heavy enough to seal the entire cabinet surface
when it is down on the sealant.

Step F
Raise and block the rear of the cabinet.

Step G
Apply sealant on floor as outline in Step E. on other
three sides.

Step H
Examine to see that cabinet is sealed to floor around
entire perimeter.

Note:

Asphalt floors are very susceptible to chemical attack. A

layer of tape on the floor prior to applying the sealant

will protect the floor.

NSF Approved Sealants:

1. Minnesota Mining #ECU800 Caulk

2. Minnesota Mining #ECU2185 Caulk

3. Minnesota Mining #ECU1055 Bead

4. Minnesota Mining #ECU1202 Bead

5. Armstrong Cork - Rubber Caulk

6. Products Research Co. #5000 Rubber Caulk

7. G.E. Silicone Sealer

8. Dow Corning Silicone Sealer

VENTILATION

Step 5

A.

Set unit in its final location. Be sure there is
adequate ventilation in your room. Maximum
ambient operating temperature is 75˚F / 55%
humidity.

Warning

Warranty is void if ventilation is insufficient.

CABINET DRAIN

Step 6

A.

True Freezer Merchandiser Cabinets have a drain
at the bottom of the unit. (See image 1). When
cleaning the unit make sure the drain hose is
connected to a hose that is routed to a floor drain.

Cabinet
Drain

Image 1 Image 2

Exterior Cabinet
Drain

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

CONDUCTORS AND CIRCUITS

Wire Gauge for 2% Voltage Drop in Supply Circuits.

115 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160

2 14 14 14 14 14 14 14 14 14 14 14 14
3 14 14 14 14 14 14 14 14 14 14 14 12
4 14 14 14 14 14 14 14 14 14 12 12 12
5 14 14 14 14 14 14 14 12 12 12 10 10
6 14 14 14 14 14 14 12 12 12 10 10 10

7 14 14 14 14 14 12 12 12 10 10 10 8
8 14 14 14 14 12 12 12 10 10 10 8 8
9 14 14 14 12 12 12 10 10 10 8 8 8
10 14 14 14 12 12 10 10 10 10 8 8 8
12 14 14 12 12 10 10 10 8 8 8 8 6

14 14 14 12 10 10 10 8 8 8 6 6 6
16 14 12 12 10 10 8 8 8 8 6 6 6
18 14 12 10 10 8 8 8 8 8 8 8 5
20 14 12 10 10 8 8 8 6 6 6 5 5
25 12 10 10 8 8 6 6 6 6 5 4 4

30 12 10 8 8 6 6 6 6 5 4 4 3
35 10 10 8 6 6 6 5 5 4 4 3 2
40 10 8 8 6 6 5 5 4 4 3 2 2
45 10 8 6 6 6 5 4 4 3 3 2 1
50 10 8 6 6 5 4 4 3 3 2 1 1

Wire Gauge for 2% Voltage Drop in Supply Circuits.

230 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160

5 14 14 14 14 14 14 14 14 14 14 14 14
6 14 14 14 14 14 14 14 14 14 14 14 12
7 14 14 14 14 14 14 14 14 14 14 12 12
8 14 14 14 14 14 14 14 14 14 12 12 12
9 14 14 14 14 14 14 14 14 12 12 12 10

10 14 14 14 14 14 14 14 12 12 12 10 10
12 14 14 14 14 14 14 12 12 12 10 10 10
14 14 14 14 14 14 12 12 12 10 10 10 8
16 14 14 14 14 12 12 12 10 10 10 8 8
18 14 14 14 12 12 12 10 10 10 8 8 8

20 14 14 14 12 10 10 10 10 10 8 8 8
25 14 14 12 12 10 10 10 10 8 8 6 6
30 14 12 12 10 10 10 8 8 8 6 6 6
35 14 12 10 10 10 8 8 8 8 6 6 5
40 14 12 10 10 8 8 8 6 6 6 5 5

50 12 10 10 8 6 6 6 6 6 5 4 4
60 12 10 8 6 6 6 6 6 5 4 4 3
70 10 10 8 6 6 6 5 5 4 4 2 2
80 10 8 8 6 6 5 5 4 4 3 2 2
90 10 8 6 6 5 5 4 4 3 3 1 1
100 10 8 6 6 5 4 4 3 3 2 1 1

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INSTALLATION / OPERATION INSTRUCTIONS

ELECTRICAL INSTRUCTIONS

Step 4
A. Before your new unit is connected to a power

supply, check the incoming voltage with a
voltmeter. If anything less than 100% of the
rated voltage for operation is noted, correct
immediately.

B. All units are equipped with a 6 ft. (2.74m)

service cord, and must be powered at proper
operating voltage at all times. Refer to cabinet
data plate for this voltage.

True requires that a sole circuit be dedicated for the

unit. Failure to do so voids warranty.

WARNING

Compressor warranties are void if compressor burns out due to
low voltage.

When loading product do not exceed product load line

labeled on the interior wall of unit. (see photo)

True Food Service Equipment, Inc.

NOTE:

Photo

WARNING

Power supply cord ground should not be removed!

NOTE

To reference wiring diagram - Remove front louvered grill,
wiring diagram is positioned on the inside cabinet wall.

STARTUP

Step 5
A. The compressor is ready to operate. Plug in the

freezer.

B. Check the temperature control setting on the upper

right of the compressor grill. The setting should be
at #5.

NOTE

If the freezer is disconnected or shut off, wait five minutes before
starting again.

NOTE

Excessive tampering with the control is not recommended as this can
lead to service difficulties. Should it ever become necessary to order
a replacement temperature control, be sure it is ordered from a dealer
or recommended parts stocking service company.

RECOMMENDATION

Before loading product we recommend you run your True unit empty
for two to three days. This allows you to be sure electrical wiring
and installation are correct and no shipping damage has occurred.
Remember, our factory warranty does not cover product loss!

REPLACEMENT PARTS

TRUE maintains a record of the cabinet serial number for your freezer.
If at any time during the life of your freezer, a part is needed, you may
obtain this part by furnishing the model number and serial number
to the company from whom you purchased the cabinet. Call Toll­Free: (800)-424-TRUE (Direct to Parts Department). (800)-325-6152
(U.S.A. & Canada only) or call: (636)-240-2400.

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True Food Service Equipment, Inc.

INSTALLATION / OPERATION INSTRUCTIONS

TEMPERATURE CONTROL LOCATION / Defrost
Operations

TEMPERATURE CONTROL:

Temperature control is located at the back of the
unit next to the rear grill. (See image 1).

MANUAL DEFROST:

The unit will need to be manually defrosted.

Unplug unit until all frost is gone. The manual

defrost frequency will depend on the units usage,

environment, and the amount of frost.

NOTE:

REMEMBER TO PLACE THE UNIT CLOSE TO A

FLOOR DRAIN WHEN MANUALLY DEFROSTING UNIT.

MAKE SURE THE DRAIN PLUG IS REMOVED WHEN

MANUALLY DEFROSTING THE UNIT.

If ice builds up on interior walls­A. Remove product, unplug and roll unit so defrost

plug is above floor drain (or large flat pan).

B. Remove plug and allow ice to melt and drain. Do

not scrape interior of cabinet to loosen ice, as this
will damage the cabinet. Allow cabinet to defrost
with power off.

C. When ice has melted wipe up and water left in the

freezer floor.

D. Be sure to replace defrost plug before moving

freezer back in position.

E. Allow freezer to refrigerate and cycle before placing

wire baskets and product back into freezer.

Temperature
Control

Image 1

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

CLEANING THE CONDENSER COIL

When using electrical appliances, basic safety precautions should be followed, including the following

TOOLS REQUIRED:

• Phillips screwdriver

• Stiff bristle brush

• Vacuum

Step 1

Disconnect power to unit. Take off lower grill
assembly. Remove phillips screws at the bottom
of the grill. Holding grill at the bottom gently pull
out and down as shown. (see illustration 1).

Step 2

Clean off accumulated dirt from condensing coil
with a stiff bristle brush and clean fan blade

NOTE

It may be necessary to use CO

2 or compressed air to

blow off any dust or debris from condenser coil. Use

a vacuum to clean up any debris.

Warning

Do not bend or disrupt the refrigeration lines when

cleaning the condenser coil. True is not responsible

for damage done to the condensing unit and

refrigeration lines.

Step 6

Carefully slide compressor assembly back into
position and replace bolts.

Step 7

Reinstall grill assembly onto unit. Connect unit to
power and check to see if fan blade is turning.

®

Illustration 1

Step 3

Remove bolts anchoring compressor assembly
to frame rails and carefully slide out. (tube
connections are flexible)

Step 4

Lift W.R. Board cover above fan at plastic plugs
and carefully clean condenser coil and fan blade.

Step 5

After brushing condenser coil vacuum dirt from
coil, and interior floor

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

IMPORTANT WARRANTY INFORMATION

Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in

compressor failure, product loss, and lost sales... which are not covered by warranty.

If you keep the Condenser clean you will minimize your service expense and lower your electrical costs. The
Condenser requires scheduled cleaning every thirty days or as needed.

Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.

A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost Sales.

Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the Condenser
with a shop vac, or using CO

2, nitrogen, or pressurized air.

If you cannot remove the dirt adequately, please call your refrigeration service company.

You need to be able to see through the condenser for the unit to function at maximum capacity. Do not place fil­ter material in front of condensing coil. This material blocks air-flow to the coil similar to having a dirty coil.

THE CLEANING OF THE CONDENSER IS NOT COVERED BY THE WARRANTY!

HOW TO CLEAN THE CONDENSER:

1. Disconnect the electrical power to the unit.

2. Remove the louvered grill.

3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.

4. If you have a significant dirt build up you can blow out the condenser with compressed air.
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)

5. When finished be sure to replace the louvered grill. The gill protects the condenser.

6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for the

Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30 p.m.
and Saturday 8:00 a.m. to 12:00 a.m. CST.

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.

• Stainless Steel Opponents

There are three basic things which can break down your stainless steel’s passivity layer and allow

corrosion to rear its ugly head.

1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.

2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.

3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.

8 steps that can help prevent rust on stainless steel:

1. Using the correct cleaning tools

Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not

be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.

2. Cleaning along the polish lines

Polishing lines or “grain” are visible on some stainless steels. Always scrub parallel to visible lines on some

stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.

3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners

While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice

of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.

4. Water Treatment

To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive

and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.

5. Maintaining the cleanliness of your food equipment

Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard

stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.

6. Rinse

When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing

cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.

7. Hydrochloric acid (muriatic acid) should never be used on stainless steel

8. Regularly restore/passivate stainless steel

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True Food Service Equipment, Inc.

MAINTENANCE, CARE & CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

Recommended cleaners for certain situations / environments of stainless steel

A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine

cleaning.

B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.

C) Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for

stubborn stains and discoloring.

D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,

blood and burnt-on foods.

E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.

F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.

NOTE:

The use of stainless steel cleaners or other such solvents is not

recommended on plastic parts. Warm soap and water will suffice.

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T

RUE

R

EFRIGERATION

MADE IN

TM

WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)

U.S.A.

SINCE 1945

ONE YEAR PARTS & LABOR WARRANTY

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start­up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one
(1) year from the date of original installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation
or fifteen (15) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor
charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel
time, as determined by TRUE.

ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY

In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free
from defects in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional
years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or
replaced with a compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and
does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering
device, driers, motor starting equipment, fan assembly or any other electrical component, etcetera.

404A/134A COMPRESSOR WARRANTY

The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:

1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and
specifications please call True technical service department (800-325-6152). Failure to comply with recommended lubricant specification will
void the compressor warranty.

2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.

3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT
ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.

RESIDENTIAL APPLICATIONS: True assumes no liability for parts or labor coverage for component failure or other damages resulting from installation in

non-commercial or residential applications.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not
responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED,
IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY
AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF.
OUTSIDE U.S./Canada: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or
used outside the United States or Canada.

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