TrueConf Server Administrator's Manual

TrueConf Server

Video Conferencing System

Administrator Guide

www.trueconf.com

About this document

This document is part of TrueConf Server video conferencing system documentation package and contains instructions on installation, setting up and use of the system’s server part.

For effective work with the document basic level of IT and network literacy is required.

Contact Information

TrueConf Tel.: +1 347 8783263

General inquiries: info@trueconf.com

Sales inquiries: sales@trueconf.com

Support inquiries: support@trueconf.com

TrueConf Server Administrator Guide

Table of Content

1. Server Side

2. Client Side

3. Configuring Server

1.1. System Requirements

1.2. Installation

1.3. Registration

1.4. Offline registration

1.5. Administering

1.6. Logging In and Logging Out

1.7. Server status

1.8. Server's log files

1.9. Change the server language

2.1. TrueConf Client

2.2. Recommended configuration for TrueConf Server client terminal

2.3. Where can I find client applications

2.4. Client Application Connection

2.5. Connection using auto discovering

2.6. Manual configuration

3.1. "Dashboard" Group of Settings

3.1.1. "Summary" Section

3.1.2. "Settings" Section

3.2. "Network" Group of Settings

3.2.1. "Network settings" Section

3.2.2. "SMTP" Section

3.2.3. "SIP Gateway" Section

3.2.3.1. SIP-terminal calling format from TrueConf Client

3.2.3.2. Invitation of TrueConf customer to the conference that is held on the SIP server

3.2.3.3. Invitation of the SIP terminal to the conference that is held on the TrueConf Server

3.2.3.4. Connection using CID (Conference ID)

3.2.3.5. Connection to the fixed name group conference

3.2.3.6. Invitation to the conference from TrueConf Client

3.2.3.7. Connecting to an IP camera in a video conference

3.2.3.8. Problems and Solutions

3.2.4. "H.323 Gateway" Section

3.2.4.1. How Can a TrueConf User Make a Call to an H.323 Endpoint

3.2.4.2. How can a TrueConf User Invite a Polycom User to a Group Conference

3.2.4.3. Connection using CID (Conference ID)

3.2.4.4. Invitation to the conference from TrueConf Client

3.2.4.5. How Can an H.323 Endpoint User Make a Call to a TrueConf User

3.2.5. "Federation" Section

3.3. "Web" Group of Settings

3.3.1. "Settings" Section

3.3.2. "Web Security" Section

3.3.3. "HTTPS" Section

3.4. "Users" Group of Settings

TrueConf Server Administrator Guide

3.4.1. "User accounts" Section

3.4.2. "Groups" Section

3.4.3. "Aliases" Section

3.4.4. "User storage" Section

3.4.4.1. Registry Mode

3.4.4.2. LDAP Mode

3.5. "Group Conferences" Group of Section

3.5.1. Symmetric Group conference (Symmetric)

3.5.2. Asymmetric conference (Asymmetric)

3.5.3. Role based conference (Role based)

3.6. "Streaming" Section

3.7. "File Storage" Section

3.8. "Recordings" Section

3.9. "Endpoints" Section

3.9.1. Sound capture and playback information

3.9.2. Video capture device information

3.9.3. DirectX information

3.9.4. DirectX features description

3.9.5. Connection information

3.9.6. Network Test information

3.9.7. Last conference information

3.9.8. System information

3.9.9. Events leading to the updating of information about the Endpoint

3.9.10. Information shown in manager program is corrupted or couldn't be saved

3.10. "Manage add-ons" Section

TrueConf Server Administrator Guide

1. Server Side

Consists of two components:

TrueConf Server; TrueConf Manager.

TrueConf Server

This component is a software video server. It gets installed as Windows operating system service and provides:

Client authentication and authorization; Client connection, including connection through NAT’s and proxy servers; Media stream retranslation when direct stream translation is not possible; Communication between remote servers connected to the option "Federation"; Storing the call history.

TrueConf Web Manager

This component is dedicated to server component configuring. TrueConf Manager provides:

Server registration, start , stop and state monitoring; Server log viewing; Server IP address and port set-up; Registration of new users, activation and deactivation; Revision of support information; Group conferencing of different modes.

1.1. System Requirements for TrueConf Server

Recommended configuration Advanced configuration

Processor

Intel Core i5-2320 @ 3.00GHz Intel Xeon E3-1220 @ 3.10GHz

Intel Core i7-3770 @ 3.40GHz+ Intel Xeon E5-1620 v3 @

3.50GHz+

50 WebRTC users Recording a conference on server

100 SIP/H.323 non-transmitting connections or up to 1 conference with SIP/H.323 and with 3 broadcasting SIP/H.323 connections

50 WebRTC users Recording a conference on server RTSP/CDN Streaming 100 SIP/H.323 non-transmitting connections or up to 1 conference with SIP/H.323 and 8 broadcasting SIP/H.323 connections or up to 2 conferences with SIP/H.323 and 3 broadcasting SIP/H.323 connections or up to 4 conferences with

TrueConf Server Administrator Guide

SIP/H.323 and 1 broadcasting SIP/H.323 connection

Operating system

Dedicated or virtual Microsoft Windows Server 2008/2012 with latest updates

RAM 4 GB 16 GB

Hard drive 20 GB of free space

Network Ethernet 1 Gbit/s.

Ports

Port 80 (specified during the installation of the server) is used by TrueConf Web Manager. *If this port is closed, the Slide Show feature won't be available. Port 4307 (may be changed in TrueConf Web Manager) is used to exchange media data with client applications.

Learn more →

IP A static IP address is required for the server to work properly

1.2. Installation

TrueConf Server is shipped as a software installation package that contains the server side and client applications for popular platforms. After the installation package is downloaded, launch it to begin the installation. The installation process will take less than a minute.

Note: TrueConf Web Manager port is determined during the server installation. By default, port 80 is selected. If it is taken, 8888 is selected. If it is also taken, the user selects the port in the installation dialog window (if the port is not 80, then it is visible in the browser address bar after the colon in the hostname http://localhost:8080).

Your browser will automatically open TrueConf Web Manager (Web interface for configuring the server) after installation.

Note: If you are installing server behind the firewall, then in order to complete the registration you

TrueConf Server Administrator Guide

should open port 4310 access from inside to internet.

How to change port for TrueConf Server Web Manager tool without having to re-install the server

To do this, go to the servers directory (C:\Program Files (x86)\TrueConf Server\httpconf\conf). In the

conf folder open file listen.conf with a text editing app of your choice and change the port number in "Listen (port number)" parameter and save changes. This way you can change the port without re-

installing your TrueConf Server.

1.3. Registration

After the installation of your web browser will automatically start server setup interface. Register the server. To activate the server you have to get a registration key. Click on “Get FREE Key”:

Click to open a page with application to TrueConf Server Free. Carefully fill all the fields and click on “Get a Registration Key”:

A registration key will be sent to the email address that you provided:

TrueConf Server Administrator Guide

Note: The key should be delivered in 15 minutes maximum. If this did not happen, request a key via live chat, or check the SPAM folder in your email client.

Return to the page of TrueConf Server settings and enter the registration key you have just received by e-mail. Press “Register” to continue:

After the server has been successfully registered, on top of the activation window of web-configurator a special sign will appear:

TrueConf Server Administrator Guide

1.4. Offline registration

Note: Offline registration is not available for TrueConf Server Free. In case you need to work with the server in LAN, without connection to the Internet we may provide trial versions of TrueConf Server with full functionality during the trial period.

To register offline on a computer without an Internet connection, you will need a device connected to the Internet to obtain a registration key. On that device, go to https://trueconf.com/server/trial/ and follow the instruction from the "1.3.Registration" section. Once you receive an e-mail with the test key, enter it in the field "Registration Key" in the Web manager on the computer with the running server and without an Internet connection, and click on "Register":

In the registration window a new button will appear, "Create registration file". Clicking on it will generate a file that you will need to send:

TrueConf Server Administrator Guide

Offlinereg.vrg file will be automatically saved in the default "Downloads" folder of the browser. Transfer this file using a flashdrive to a PC connected to the Internet and send at support@trueconf.com. In return, you will get the file you will need to transfer to your PC with the server you are registering offline. * If downloading files option is disabled in your browser, you will not be able to download the offline registration file. Enable downloading option in your browser, then press again "Create registration file".

Note: always wait for a response to a request you have sent and do not restart the offline registration. If you restart the offline registration, the file sent for the previous request would not work aand you will have to do the process again to register.

Click on "Continue offline registration" on your computer and select the file offline.reg:

When offline registration is successfully finished, the Web manager will notify that the server is registered.

1.5. Administering the Server

Server can be administered from any computer in the same local network where it is installed. The access is limited to the following ranges of IP addresses: 10.*, 192.168.*, 172.16-172.31, 127. At this point the installer does not open a port in the firewall for TrueConf Web Manager. If the

TrueConf Server Administrator Guide

administrator wants to administer the server from a remote machine, he/she needs to make sure that the server firewall allows connecting on the port, on which TrueConf Web Manager is launched. TrueConf Web Manager port is determined during the server installation. By default, port 80 is selected. If it is taken, 8888 is selected. If it is also taken, the user selects the port in the installation dialog window (if the port is not 80, then it is visible in the browser address bar after the colon in the hostname http://localhost:8080). To access TrueConf Web Manager from the machine on which the server was installed you will not need any password (the host in the browser - localhost or 127.0.0.1). Remote access requires authorization with the accounts of the Windows users from the group "TrueConf Server Admin". When the server is installed the user account is added to this group. To give another user access to TrueConf Web Manager, the administrator must add the user account to the "TrueConf Server Admin" group. How to Control the TrueConf Server Out of Network -> How to Connect External Users ->

1.6. Log in and Log out from the System

Logging in to the web interface of TrueConf Server is carried out automatically after registration and entering the registration key (see section 3. Registration). To log out from the system (e.g. in order to log in using another key) click the Registration button in the Summary tab:

Enter another key:

TrueConf Server Administrator Guide

If the key is valid you will log out from the system. If you cannot log in to the server when entering the old key on other computer and the message

“Registration key is incorrect. Check that code is valid. If you don't have a key you can get it”

is displayed in the Web Manager tool, this means that your key is “bound” to the hardware on the machine where the server was installed:

If you want to switch off such a bond, please contact our managers: 1-347-878-3263.

1.7. Server status

Server status is shown in the "Server status" field in green (if the server is working) or in red (if it has stopped) in top right corner of the web management tool window:

TrueConf Server Administrator Guide

What to do if server is not running? In this case the red massage “Stopped” will be displayed in the “Server status” line:

Possible reason № 1: You have no license, or the license is expired. Workaround: contact your reseller or distributor. Possible reason № 2: Some server files are missing or have been damaged. Workaround: reinstall TrueConf Server.

1.8. Server's log files

If there are some problems during video conferences, you can collect logs on your PC and sent them to TrueConf Support Team. For this purpose, click View Log button in the Web Manager tool’s Settings tab:

TrueConf Server Administrator Guide

Save the report on your PC:

Send this report to our Support Team via e-mail: sales@trueconf.com or contact us by phone: 1-347- 878-3263.

1.9. Change the server language

You can change the language of the program directly from the Web management tool. To do this, click on "System". From the drop-down menu select the appropriate language:

TrueConf Server Administrator Guide

2. Client Side

Consists of:

TrueConf Client.

Note: See TrueConf Client application user guide to learn how to install and configure TrueConf Client application.

2.1. TrueConf Client

This is a client application. It is installed on the users' computers and allows making and receiving of video calls. TrueConf Client provides:

User authentication in the TrueConf Server system; Possibility to make video calls or create and participate in various group video conferences; Set up of video and audio input and output; Exchange of text messages; White board tool for 1- on -1 conferences; Slide show tool for displaying of graphic images in 1-on-1 and group conferences; Screen sharing for transmission of your desktop screen to one or more participants; File transfer in 1-on-1 video calls; User address book support and management; Call list management; Self view display in conferences; Support of video formats: SD (320х180), HQ (640х360), HD (1280х720). In 1-on-1 video conferences is supported FHD video format (1920х1080); Video and/or audio mute feature; TCP and UDP transport.

Note: You can find information on how to connect client application to server in the "Client Application Connection" section of this document

2.2. Recommended configuration for TrueConf Server client terminal

Intel or AMD Processor with 2 GHz or higher clock speed; 512 MB of RAM and 100 MB free hard disc space; Windows Vista/7 SP1/8/8.1/10 operating system; 256 kbps network connection in both directions; Webcam; Full-duplex sound card; Headset (in order to avoid echo).

2.3. Where can I find client applications

For the users to start video conferencing, the link to the guest page must be distributed among them. On this page they can download client application for all operating systems. Guest page is available at: http://localhost/guest (link may be different ac-cording to the settings of the server). For example, if the port 8888 was cho-sen during the installation, the guest page will be available at http://localhost:8888/guest). You can find the link to the guest page in the Web/Settings Tab on the server settings page.

TrueConf Server Administrator Guide

On the guest page the user can download client applications for Windows, OS X, Linux, Android, and iOS:

2.4. Client Application Connection

You can connect the client application to your server either manually or automatically.

2.5. Connection using auto discovering

The client software of TrueConf includes a function of automatic search for the local server TrueConf Server (auto-discover). It is possible to install the client application without any information about your local TrueConf Server. In this case all information about the server will be detected automatically by using DNS. To do this you need to specify the address of the server in users primary DNS (primary DNS suffix). You need to create SRV record in the domain for vcs2.tcp service and specify the TrueConf Server address and port. The following example shows how to do this using DNS utility in Microsoft Windows 2012 Server:

Navigate to root of the desired domain Choose «Other New Records…» in a right-click menu. Choose type «Service Location». Set the following parameters

TrueConf Server Administrator Guide

In this example server has address videoserver.your.domain.com and port 4307. Please note that protocol name (tcp) does not contain underscores.

2.6. Manual configuration

Open TrueConf Web Manager home page on client computer. Download client application for your system. Share links for downloading client applications for desired platforms. Launch the file on the user's computer and follow system's instructions.

TrueConf Server Administrator Guide

3. Configuring Server

3.1. "Dashboard" Group of Settings

3.1.1. "Summary" Section

This page contains details on the license, registered contact person and available extensions used by the server. You can re-register your server here or proceed to purchasing new licenses for your server. In case of troubles with the registration of the server administrator may contact TrueConf technical support using the contact information that is displayed in case of an error.

If the server is connected to the Internet, administrator will get notifications about server updates. Notification sign will appear in the left menu in TrueConf Web Manager by the "Summary" section. On top of the page a message will be displayed with the link to download new version. After an update the sign and the notification will disappear. If connection to the registration server is lost, your sever will be shut down in 12 hours. The scheduled time of shutdown will be displayed in the tab "Summary".

3.1.2. "Settings" Section

TrueConf Server Administrator Guide

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TrueConf Server Administrator's Manual

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