trueCall Secure Getting Started Manual

Protecting you from nuisance phone calls

Getting started guide

2

© trueCall Ltd 2015 v 2.19 7/11/16

Overview 3
Setting up trueCall Secure 4

Managing incoming calls 9

Other features 12

Handset menu 14
Remote Access 18
Internet Control Panel & Weblink 19
Voicemail 22
Specification & compliance 23

Support 24

Contents

What you will need

• trueCall Secure unit and mains

adaptor

• Telephone, or cordless phone

base unit

• A free electric socket near the

telephone

• The Caller ID service on the

phone line (page 4)

3

Overview

trueCall Secure has been designed to block unwanted calls
before your phone even rings. It offers three different profiles,
each giving a different level of protection. This allows you to
set it to meet your own particular needs, and adjust its settings

if those needs change.

The trueCall Secure unit is connected between the phone and

the telephone socket. When a call arrives it uses the Caller-ID

service to check the caller’s number against a list of trusted
and/or barred callers. It will either let the caller straight
through, block them, or ask them to identify themselves by

pressing a key or by entering a code.
Once trueCall Secure is set up you will forget that it is there -

you continue to use your phone as normal. Your phone will just
ring less often, and when it does ring it will almost certainly be

someone that you do want to speak to.

In addition to screening calls, trueCall Secure has many other

useful features:

• Off-hook warning

• Outgoing call barring

• Voicemail

• Personalisation of announcements

• Phone call recording (with optional Call Recorder card)

trueCall Secure is quick and easy to set up and can be
managed using the telephone handset or remotely, either by

remote dial-up, or from the optional Internet Control Panel.

trueCall Secure has two main settings (or profiles). The default
Filter profile allows through trusted callers, but asks all other

callers to identify themselves by pressing a key on their phone.

The Trusted Caller Only profile will only let through calls from

trusted callers - all other callers are blocked with a message

telling them to get in touch via a family member or carer. The
Trusted Caller Only profile is designed for dementia
households, or situations where someone is being targeted by

scammers.

4

Setting up trueCall Secure

Most telephone operators provide a caller identity (Caller-ID)

service that delivers the telephone number of the person who
is calling you along with their call. If your telephone has a
display screen you can see who is calling you before you pick
up (you are probably familiar with this sort of service from your

mobile phone).
trueCall works best if the Caller-ID service is switched on - this

allows it to distinguish between calls from friends/family

members, and other callers. In the UK some operators provide

this free - though you will have to ask them to switch it on -

other operators may charge a small monthly fee.

Before you install trueCall Secure it is worth checking that the

Caller-ID service is active on your phone line. An easy way to

do this is to make a call to the landline from your mobile and

check that the mobile’s number is displayed on your landline

1. Check that you have Caller-ID on the line

Quick setup

If you don’t have much time and want to get trueCall Secure

running as quickly as possible just carry out step 2 - this will
give a basic but effective level of protection.

To get all the benefits of trueCall Secure go through steps 1 to

6 below - it only takes a few minutes.

5

trueCall can operate from any telephone socket in the

house.

Unplug your telephone’s lead (or the telephone lead
from the cordless phone base station) from the wall
socket, and replace it with trueCall's telephone lead. If

you have broadband on the home phone line, you must

plug trueCall’s lead into a broadband filter/splitter.

Plug the telephone’s lead (or the lead from the cordless

phone base station), into the socket at the back of

trueCall.

Plug the mains adaptor into the power socket at the
back of trueCall Secure. The lights will flash for about a
minute then stop with just the green light lit and trueCall

will say “Ready”.

a

b

c

d

Setting up trueCall Secure

2. Connect the trueCall Secure unit

The trueCall Secure unit is initially set up with the Filter Profile.
If you would like to use a different profile then select it now

through the handset menu (page 14), or Internet Control Panel

(page 19).

3. Setup online access to manage the unit remotely

4. Select the appropriate profile, and put numbers
onto the Trusted Callers list

It takes just 5 minutes to register for the optional Internet

Control Panel and perform a Weblink to synchronise your
trueCall Secure unit (page 19). Access to the Internet Control

Panel is free for the first 12 months.

phone. If your phone doesn’t have a display window you can

still have the Caller-ID service, however you won’t be able to

directly confirm that it is active. Just check with your network

operator that it has been turned on. If Caller-ID is not turned

on, then many of trueCall Secure’s features won’t be

available.

6

Setting up trueCall Secure

If you have selected the Trusted Callers Only or Filter

(International) Profile we strongly recommend that you re-

record the screening announcement to meet your own
particular needs. trueCall Secure has a default screening

announcement that says:-

“This line only accepts calls from authorised numbers. If

your call is important please try an alternative number or

enter your code now.”

You can leave this as it stands, but it is much better to record
a personalised version giving the alternative contact’s name

and contact details.

The screening announcement can identify you, tell the caller
that their call is being blocked, give them an alternative

contact number - perhaps a relative, neighbour, warden or
carer - and give them the option of entering their code. For
example:-

“Hello - we only accept calls from friends and family

members. If you do need to get through to us please hang
up and call John on 07767 xxxxxx, that’s 07767 xxxxxx, or

enter your code now - Thank you”.

Alternatively you could be more cautious and not give out the

full number:-

“Hello - we only accept calls from friends and family

members. If you do need to get through please hang up and
call John on his mobile number ending 212, or enter your

code now - Thank you”.

5. Record a personal announcement

If you are using the Trusted Caller Only Profile we recommend
that you set up the Trusted Callers list. The easiest way of do­ing this is through the Internet Control Panel (page 19), but

you can also do it through the handset menu (Page 14).

If you have used the Internet Control Panel to make changes
then be sure to do a Weblink to update your trueCall Secure

unit (page 19).

7

Setting up trueCall Secure

Now that you have installed trueCall, recorded a screening
announcement, and put some numbers on the Trusted Callers
list you are ready to carry out three simple tests to check that
everything is working correctly. You will need a mobile phone

whose number is on trueCall’s Trusted Callers list.

Test 1 - Dialling in as a trusted caller

Call in to the landline from your mobile phone - it will ring as

normal. Pick up the landline phone and check that you are
connected. If you hear an announcement then either the

phone line is not supplying the Caller-ID, or your mobile
phone’s number is not on the Trusted Callers list.

Test 2 - Dialling in as an untrusted caller (1)

Call in to the landline from your mobile phone and prefix the

number you dial with ’141’. This will withhold your Caller-ID

making you an unrecognised and untrusted caller. trueCall
will answer the phone and play you the appropriate

announcement. Don’t press any key - your call will be
terminated and the landline phone will not ring.

Test 3 - Dialling in as an untrusted caller (2)

Call in to the landline from your mobile phone and prefix the

number you dial with ’141’. This will withhold your Caller-ID

making you an unrecognised and untrusted caller. trueCall
will answer the phone and play you the appropriate

announcement. Enter the requested key or the Callers Code ­the phone will ring. Pickup and check that you are connected.

Congratulations - trueCall Secure is now set up!

Don’t forget to set up your personal Internet Control Panel so

you can monitor all the calls that are being received (page 19).

6. Check the operation of the trueCall Secure unit

You can record your own announcement through the handset

menu (page 15).

8

Setting up trueCall Secure

If you are setting up trueCall Secure for someone else

Many people install trueCall Secure for someone else - maybe

an elderly relative, or a neighbour. In this case we strongly
recommend that you set it up in your own home first to get
comfortable with it. You can use the online access facility to
populate the trusted and barred caller lists, personalise the
various announcements, and familiarise yourself with trueCall
Secure’s operation at your own pace. The unit can then be

reinstalled in your relative or neighbour’s home with the

minimum of fuss and disruption.

Telephone handsets

trueCall Secure will work with a wide range of telephone
equipment, including corded and cordless phones. If you need
a number of extensions in your house, we recommend that

you use a multi-handset cordless phone system so that
trueCall Secure can protect all the phones that are in use.

If you do have phones plugged into other extension sockets

(not connected to trueCall) then:-

• These may give a short tinkle when a rejected caller’s call

arrives

• The extension phone will not ring if a caller gets through

by entering the Shield Breakthrough Number or Callers
Code (though the main phone will ring as normal). You

can still pickup or make a call from any handset.

Note that trueCall Secure can protect up to 4 phones by

plugging them into the back of trueCall using an adaptor.

Pendant alarm systems

Many of our customers use trueCall alongside a pendant or
community alarm system. We recommend that the pendant
alarm system is plugged in to the phone line, and then trueCall
is plugged in to the alarm system. This gives the alarm system

direct access to the phone line.

Once you have installed trueCall Secure you should test the

alarm system to ensure that it is operating correctly.

9

trueCall Secure has three incoming call handling profiles for
you to choose from. All the profiles allow calls from trusted

callers to get straight through unimpeded - the difference is in

the way they control unrecognised callers. You can change
the profile whenever you want so that trueCall always gives
the appropriate level of protection even if needs change. The
Filter Profile (the default setting) provides the standard level
of protection, the Trusted Callers Only Profile gives the most

protection.

Filter Profile (default)

If the caller isn’t recognised as a trusted caller, trueCall will
answer the phone itself and play the Shield announcement

to the caller:-

“If you’re family, a friend or an invited caller please press
5*, if you’re a cold caller please hang up and don’t call us

again”.

If the caller presses ‘5’ the phone will then ring.

This profile completely blocks recorded message calls, and
silent calls. The vast majority of telemarketers will hang up
when they hear this announcement. Occasional callers who

may not yet be on the Trusted Callers list - friends or family
calling from abroad, or callers who withhold their number ­can get through by pressing the requested number.

* Different trueCall units use different Shield Breakthrough Numbers ­yours may not be ‘5’.

Filter (International) Profile

Many nuisance and scam calls come from overseas call

centres. These calls sometimes arrive without a Caller-ID,

just with a notification that they are ‘International’. trueCall
Secure’s Filter (International) Profile is based upon the Filter
profile, but adds protection against unwanted international

calls.

If the call is from the UK it is handled as in the Filter Profile,

if the call is from abroad trueCall will answer the phone itself

Managing incoming calls

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and play the screening announcement to the caller:-

“This line only accepts calls from authorised numbers. If
your call is important please try an alternative number, or

enter your code now”.

The caller can only get through if they know the 2 - 4 digit

Callers Code. You can give this code to friends and relatives

who live abroad so that they can get through.

You can record your own version of the screening

announcement in your own voice (page 15).

Trusted Callers Only Profile

The Trusted Callers Only Profile gives the maximum
protection against unwanted calls. If the caller’s number is
on the Trusted Callers list the phone rings as normal, all
other callers hear the screening announcement, and can
only get through if they know the Callers Code. It is often

used to protect people with dementia.

If you select the Trusted Callers Only Profile we strongly
recommend that you record a personal screening

announcement - for example:-

“Hello - we only accept calls from friends and family

members. If you do need to get through to us, please hang
up and call John on 07767 xxxxxx – that’s John on 07767

xxxxxx – or enter your code now. Thank you”.

Anyone who calls who has a legitimate interest in contacting

you will be able to call John - telemarketers and scammers

will not do this. Other possible scripts for this announcement

are discussed on page 7.

The Zap list - There may be some numbers that repeatedly

call you that you would like to block. trueCall has a special list
for these numbers called the Zap list. Whichever profile you
select, trueCall Secure will block any number on the Zap list

with the announcement:-

“We’re not interested in your call – please hang up now

and don’t call us again”.

You can record your own Zap announcement (page 16).

Managing incoming calls

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Callers Code - The Callers Code is by default the last two

digits of the serial number on the barcode label on the
underside of the trueCall unit. You can change this to
something more memorable (up to 4 digits long) using the
handset menu (page 14), or the Internet Control Panel (page

19).
Managing the Trusted Caller and Zap lists - It’s easy to put

people onto the Trusted Caller list or the Zap list using either
the handset menu (page 14), or the Internet Control Panel

(page 19).
Voicemail - If you are using trueCall Secure we recommend

that you don’t use the network 1571 voicemail service. You
can use an answering machine built into your phone, or
trueCall Secure has its own built in voicemail system that you

can turn on at the Internet Control Panel (page 19).

Managing incoming calls

Profile Call handling

Filter Trusted callers Ring the phone

Zap list callers Block the call with Zap announcement
Anyone else Ask the caller to press the Shield

Breakthrough Number

Filter Trusted callers Ring the phone
(International)

Zap list callers Block the call with Zap announcement

International

callers

Ask the caller to ring the alternative

number (with Callers Code override)

Anyone else Ask the caller to press Shield

Breakthrough Number

Trusted Callers Trusted callers Ring the phone
Only

Zap list callers Block the call with Zap announcement
Anyone else Ask the caller to ring the alternative

number (with Callers Code override)

12

Off-hook warning

It’s easy to accidentally leave your phone off the hook either by
knocking the phone handset out of its cradle, or by pressing
the wrong button on a cordless phone handset. If this happens
your line is engaged, and you are uncontactable. Some

pendant alarm system won’t work in this situation.
trueCall Secure has an off-hook warning feature that plays an

announcement through its speaker if the phone has been
taken off the hook and no number has been dialled within 30

seconds. The announcement:-

“One of your telephone handsets is off hook - please
replace it”

is repeatedly played until the handset is replaced.
Note - trueCall Secure will not warn you if you have left a

phone plugged into another extension socket off-hook.

Dial up Remote Access

You can dial in to the trueCall Secure unit from anywhere in
the world and access the telephone handset menu. This allows
you to record announcements, change settings, or add
numbers to the Trusted Callers list (page 18). trueCall Secure

automatically does a Weblink after each Remote Access call ­this is a simple way to force a Weblink if you are not at home.

Other features

13

Other features

Selective outgoing call barring

Some people with dementia or obsessive compulsive disorder
dial the same phone number repeatedly. They may call the
speaking clock, a doctor’s surgery, or a member of the family.
This can run up high phone bills and be a nuisance to the

people who receive the calls.

If this applies to someone in your household, then trueCall

Secure’s outgoing call barring feature allows you to block calls
to certain phone numbers (or number ranges). When one of
the barred numbers is dialled you just hear an unobtainable

tone, and the call is not made.
You can block calls to whole ranges of numbers - for example

calls to premium rate lines, international destinations, or calls
to a particular geographic region. As well as blocking calls
dialled with the full dialling code, you can also block calls
where only the local number is dialled. See page 20 for details

of how to manage the Outgoing Call Barring list.

Note that if trueCall is disconnected or powered down then

blocking won’t work.

Phone call recording (optional)

If you buy an optional trueCall Call Recorder memory card you

can record some or all of your incoming and outgoing calls.

Call recordings can be useful to clear up misunderstandings

and prove mis-selling. Call recordings can be listened to

through the handset menu, via Remote Access, and the audio

files can be transferred from the trueCall Call Recorder card to

a PC to be stored, played back, or emailed.

It is legal for an individual to record personal phone calls for
their own purposes, but it is important that everyone in the
household, and any guests who use the phone, are aware that

this is happening.

14

The handset menu allows you to change trueCall Secure’s
settings. To access the menu, pick up the telephone, wait for
the dial tone and press the button on the top of the unit (or just

pick up the handset and dial ‘# ’).

If you have voicemail turned on, trueCall first plays back any
messages, then it plays the handset menu (you can press ’0’ to

skip the messages). trueCall then lists the options. Once you

have heard the option you want to select, just press the key ­you don’t have to listen to all the options.

The following options are available in the menus:­1►Listen to messages (and call recordings) - Listen to the

new and saved messages. If you have a trueCall Call Recorder

memory card you can also listen to call recordings.

2►Change trusted caller list

2►1►Add a telephone number to the list - Enter the full

telephone number (including the dialling code) that you want

to add to the Trusted Callers list.
2►2► Check a number - Enter a full telephone number to

check whether it is on the trusted caller list, or Zap list, and

if it is, you have the option to delete it.

3►Change trueCall options

3►1►Call handling profile - Profiles allow you to specify

how you want trueCall to handle incoming calls. You can
choose from one of three profiles – Filter, Filter

(International), or Trusted Callers Only (pages 9 and 10).

3►2►Change Callers Code - The default Callers Code is

the last two digits of the serial number printed on the
barcode label on the underside of the unit. You can change

it to a more memorable two, three or four digit number.

3►3► Change Call recording settings
(only available if memory card is installed)

3►3►1► Incoming call settings – You can choose
how incoming calls are recorded. Options are to turn

incoming call recording off, to record selected incoming

calls, or to record all incoming calls. For more information

see the separate trueCall Call Recorder guide.

Handset menu

15

3►3►2► Outgoing call settings – You can choose how

outgoing calls are recorded. Options are as above.

4►Record personal announcements - You can personalise

many of the trueCall announcements by recording them
yourself. Callers prefer to hear announcements made in a
familiar voice as it confirms to them that they have got through

to the right number. You can also change the wording of the

announcements to suit your own particular needs.

People often find it useful to write down what they want to say
before recording an announcement. Make sure that you are in
a quiet place, as any background noise will be picked up on the

recording. You can record, playback, and re-record the

announcement as many times as you like until you are happy

with it.

When you have finished the recording, dial in to the phone from
another line and check that the announcement is operating as

you would like. You can always re-record it, or revert back to
the standard announcement.

4►1►Record a personal screening announcement - If

you are using the Trusted Callers Only Profile the screening
announcement is played to callers who call from a number
that is not on the Trusted Callers list. If you use the Filter

(International) Profile it is played to international callers.

The purpose of the announcement is to discourage
telemarketers and scammers, but to ask legitimate callers

who have been blocked to either call the alternative number

or enter the Callers Code. See the suggested wording on

page 7.

4►2►Record a personal Shield announcement - This is

the announcement used by the Filter profile. The standard

Shield announcement is:-

“Hello - If you’re family, a friend or an invited caller please

press 5*, if you are a cold caller please hang up and don’t

call us again”.

Handset menu

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The announcement needs to announce you (“You’re through
to the Smiths”), tell invited callers to press the Shield
Breakthrough Number, and tell cold callers to hang up. If
you want to make the message even more of a deterrent to

you can start the announcement:-

Calls to this number are being monitored and recorded. If

you’re family, a friend or …. “.

* Different trueCall units use different Shield Breakthrough Numbers ­yours may not be ‘5’.

4►3►Record a personal Zap announcement - This is the

announcement played to callers whose number is on the

Zap list. The standard announcement is:-

“We’re not interested in your call – please hang up now

and don’t call us again”.

4►4► Record a personal ‘wait’ announcement - If you

use either the Filter or Filter (international) Profile this is the
announcement that is played to the caller after they have

pressed the correct key. The standard announcement is:-

“Thank you – I’m trying to put you through, please wait a

moment”.

You may like to personalise this - for example by saying

“Thank you - Please be patient, it sometimes takes us a
while to get to the phone”.

4►5►Record a personal voicemail announcement - This

announcement needs to invite the caller to leave a

message. The standard announcement is:-

“Sorry, there’s nobody free to take your call at the

moment - please leave a message after the tone”

4►6►Record a personal ‘not available’ announcement -
This announcement invites the caller to ring back later - it is

used if the voicemail feature has been turned off or the

message memory is full. The standard announcement is:-

“Sorry, there’s nobody free to take your call at the

moment - please call back later”.

Handset menu

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5►Set the system date and time - trueCall Secure sets its

date and time by dialling into our server when you power it up
(an 0208 number). Alternatively you can set the date and time

manually here.
6►System information - This option tells you about the

trueCall Secure unit - software version, details of the memory

card, unauthorised access attempts, etc.

7►System reset - This resets your trueCall unit to its factory

settings. It deletes any announcements you have recorded, the
Trusted Caller, Outgoing Call Barring, and Zap lists, and resets
the Callers Code and any other changes you have made to the
options. It will also reset the PIN to the last 4 digits of the serial
number printed on a label on the underside of the unit. If you
reset the system you CANNOT later retrieve any of this

information.

Handset menu

18

Remote Access

Dial Up Remote Access

You can remotely access the handset menu by dialling in to
the trueCall unit but withholding your phone number (dial ‘141’
before the number). When trueCall plays you the Shield or
Screening announcement press the Star key (). trueCall will
then ask you for your PIN. The default PIN is the last four

digits of the unit’s serial number (printed on the barcode label

on the underside of the unit). Once you have entered the

correct PIN you have full access to the handset menu.

Note that by default trueCall does a Weblink a few minutes
after a Remote Access. If you are away from home this is a
simple way to force a Weblink, and synchronise your trueCall

unit with your Internet Control Panel.

If you are using trueCall Secure to look after an elderly relative
then this is a good way to force a Weblink without disturbing

them.

19

Internet Control Panel & Weblink

If you have access to the Internet you may find your
personal Internet Control Panel very useful
(www.trueCallControl.co.uk). This is a secure web page
where you can review details of the calls that have been
made and received, change trueCall’s settings, and add and
delete items from the Trusted number and Zap lists. Access
to the control panel is free for the first year after which there

is a small annual charge.

Before you use your Internet Control Panel for the first time
you need to register your trueCall unit at

www.trueCallControl.co.uk. Click on ‘Register’ - you are

asked for your name, email address and your unit’s serial

number (printed on the bottom of your unit).
Weblink - Weblink is the process by which the trueCall

Secure unit synchronises with the Internet Control Panel by
dialling up our server in London (a standard 0208 number).
Weblink calls generally last less than a minute (though the

first Weblink after installation may take a few minutes).

You can perform a manual Weblink at any time by pressing
down trueCall’s button and holding it down for two seconds.

Wait for it to ’beep’ then release the button.

Weblink

Weblink makes sure that the trueCall Care unit and the Internet

Control Panel are up to date with each other

Call history, settings, trusted caller list

Settings, Trusted Caller, Zap, and Outgoing Call Barring lists, software updates

20

You can configure trueCall to perform Weblinks automatically.

For example:-

• On a daily or weekly basis in the middle of the night. It is

worth checking your telephone calling plan as these calls
will often be free at certain times. Note that trueCall is silent

when it carries out scheduled Weblinks.

• Immediately after each Remote Access - this allows you to

force a Weblink just by making a Remote Access call.

• Every time the trueCall Secure unit is powered up

• Whenever a call is made or received (this keeps the Internet

Control Panel up to date so that at any time you can see

when you last answered or made a call)

Using the Internet Control Panel

Once you have registered, performed a Weblink, and logged
in to the Internet Control Panel, you will see a screen with five

options along the top - Home, Phone number lists,

Dashboard, Contact history and Options.

Home

This page carries useful information, hints, tips and news. It
also gives a summary of calls made and received, and an

analysis of incoming calls.

Phone number lists

This is where you can manage the Trusted Caller, Outgoing
Call Barring, and Zap lists. You can add phone numbers and

names to the lists, and import and export the lists.

As well as specifying individual numbers, you can specify

number ranges using the Wildcard feature.

Dashboard

You can see graphs showing the type of calls received, the
number of calls made and received, and the time spent on

calls.

Contact history

You can view details of incoming and outgoing calls here
along with system messages and warnings. trueCall Secure

keeps a record of all the calls that are made and received,

Internet Control Panel & Weblink

21

including incoming calls that are blocked, and those that are
not answered. It allows you to lookup any unfamiliar

numbers so that you can find out who has been calling.

For each call you can see the phone number, date, time and
duration of the call and how the call was handled by

trueCall.

Options

This page gives you access to a range of options and
settings, allowing you to customise trueCall to meet your
exact needs. You can change the PIN and Callers Code to
something more memorable, you can turn on or off certain

trueCall Secure features including scheduled Weblinks.

My Account

This holds your name and address details and preferences.
Please keep this up to date so that we can support you and
keep in touch with offers and information about new

features and upgrades.

Support

This has a wealth of information about trueCall with a list of
frequently asked questions. You can also submit a support

request to our team.

Internet Control Panel & Weblink

22

trueCall has a built-in voicemail system that can store 12

minutes of messages. It is turned off by default, but you can
turn it on at the Internet Control Panel. If you turn it on it will
answer any call that has been ringing for more than 30

seconds. The 30 second period can be changed - for example,
if you need longer to get to the phone.

Playing back messages

trueCall flashes its red light to tell you that you have new

messages waiting - one flash for one message, two flashes for

two messages, three flashes for three messages, or four

flashes for four or more messages.
There are three ways to play back the messages - from a

telephone handset, by pressing the button on the unit, or by

dialling in from another location.

Playback from the telephone handset

Pick up the telephone attached to trueCall, and when you

hear the dial tone press trueCall’s button (or dial ‘#’).
trueCall tells you how many messages you have, and
then plays them back one at a time. At the end of a
message, or at any time during the message playback,
you can choose delete, save or repeat the message. You
can listen to the message details, ring the caller back, or if
you have a trueCall Call Recorder memory card installed,

you can archive the message to the card.

Quick playback through the speaker

Press the trueCall button to quickly play back the
messages through trueCall’s speaker. Press the left

button to save the message or the right button to delete it.

Checking the messages from another location

Make a Remote Access call into the trueCall Secure unit

(page 18).

Voicemail

23

trueCall is designed to be connected to an analogue
telephone line. In the event of a power failure calls may still be

made and received by the telephone attached to trueCall.
Pins 1 and 6 of trueCall’s telephone socket are reserved.

trueCall is designed for operation in the countries specified on
the underside of the device. Country specific conditions have

been taken in to account.

The CE mark attests to trueCall’s compliance with the

essential requirements of the R&TTE Directive.

Specification & Compliance

© trueCall Ltd 2015
www.trueCall.co.uk

Packaging material

is recyclable

Patents GB2425913, US8331547
trueCall is a trademark of trueCall Ltd

Disposal instructions

Waste electronic equipment should be
separated from your normal household
waste and taken to your local recycling
centre for disposal, or back to where
you bought the equipment.

Proper recycling of electronic equipment will help the
environment and conserve natural resources.

Support

If you need further help setting up trueCall then log in to the Internet
Control Panel and click Support. You will find a lot of detailed
information, plus answers to frequently asked questions, and known

issues.

If you’re still stuck then you can call us on 0800 0 336 339, or email
us either directly ([e-mail]), or from the form at the

control panel. We aim to respond to you within 1 working day.