True TUR-24-R/L-SG-B, TWC-24-R/L-SG-B, TUR-24-D-SS-B, TBC-24-R/L-SG-B, TWC-24DZ-R/L-SG-B Install Manual

TRUE RESIDENTIAL REFRIGERATION

15 INCH AND 24 INCH UNDERCOUNTER INSTALL GUIDE

“ B ” R E V I S I O N S

THANK YOU

FOR YOUR PURCHASE

TABLE OF CONTENTS

INSTALLATION CHECKLIST 2

OWNERSHIP 4

SAFETY PRECAUTIONS 4

DISPOSAL OF OLD REFRIGERATOR 4

CFC DISPOSAL 4

UNCRATING 5

ELECTRICAL SPECIFICATIONS 6

INSTALLATION SPECIFICATIONS 7-12

INSTALLATION SPECIFICATIONS FOR SOLID PANEL READY (OP)
AND GLASS FRAMED PANEL READY (OG) 13-25

INSTALLATION SPECIFICATIONS FOR BEVERAGE DISPENSER UNITS 26-33

INSTALLING TOE KICK 35

LEVELING REFRIGERATOR 35

INSTALLING ANTI-TIP BRACKETS 36

INSTALLING THE DOOR STOP 37

INSTALLATION OF CASTORS 38

TRUE PRECISION CONTROL OPERATION AND CABINET
COMPONENTS 39-47

HOME ALARM SYSTEM - (DUAL ZONE WINE CABINET ONLY) 48

SHELVING ADJUSTMENT 50

STACKING KIT INSTRUCTIONS 52-58

GENERAL MAINTENANCE, REPLACEMENT PARTS, FAQS
AND WARRANTY 59-64

INSTALLATION CHECKLIST

To ensure a proper installation, this checklist should be completed to ensure that no part of the
process has been overlooked.

Have all packaging materials been removed?

Have the anti-tip brackets been installed securely and are they properly engaging the unit?

Is the unit leveled properly with all leveling legs making contact with the floor? Has the toe kick
been installed?

Has door stop being installed? (If needed)

Are panels attached securely and properly aligned? (Overlay cabinets only).

Does the customer understand the unit’s operation?

Has the customer been given the keys and literature package?

Have stainless steel surfaces been inspected for any imperfections? This is to be done by the
authorized True dealer or installer with the customer, upon completion of installation. Stainless
steel doors, handles and shelves are covered by a limited 30-day warranty for cosmetic defects.

Is the unit operating properly? If not, is the unit plugged in? Is the control turned on?

2

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O w n e r s h i p

s a f e t y p r e c a u t i O n s

3 - 6

D i s p O s a l O f t h e O l D r e f r i g e r a t O r

c f c D i s p O s a l

u n c r a t i n g

e l e c t r i c a l s p e c i f i c a t i O n s

15 INCH & 24 INCH INSTALL GUIDE

3

OWNERSHIP

To insure that your unit works properly from the
first day, it must be installed properly. (We highly
recommend a trained refrigeration mechanic and
electrician install your True Professional Cabinet.) The
cost of a professional installation is money well spent.

Before you start to install your True Professional
Cabinet, carefully inspect it for freight damage. If
damage is discovered, immediately file a claim with
the delivery freight carrier. True is not responsible for
damage incurred during shipment.

Any questions about the installation please
contact your True dealer or True Technical Service
Department at 1-800-325-6152 (Please have your
model and serial numbers available when you call our
Service Department).

SAFETY PRECAUTIONS

PROPER DISPOSAL OF THE OLD
REFRIGERATOR

Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are
still dangerous... Even if they will sit for “just a few
days”. If you are getting rid of your old refrigerator,
please follow the instructions below to help prevent
accidents.

BEFORE YOU THROW AWAY YOUR OLD REFRIGERATOR OR
FREEZER:

• Take off the doors.

• Leave the shelves in place so that children may
not easily climb inside.

• This refrigerator must be properly installed
and located in accordance with the installation
instructions before it is used.

• Do not allow children to climb, stand or hang on
the shelves in the refrigerator. They could damage
the refrigerator and seriously injure themselves.

• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.

• Keep hands away from the “pinch point” areas
(gaps between the doors and between the doors
and cabinet) small areas are not necessarily safe.

• Unplug the refrigerator before cleaning and

making repairs.

NOTE: WE STRONGLY RECOMMEND THAT
ANY SERVICING BE PERFORMED BY A

QUALIFIED INDIVIDUAL.

DANGER!

RISK OF CHILDREN

ENTRAPMENT

CFC DISPOSAL

Your old refrigerator may have a cooling system that
used CFCs (chlorofluorocarbons). CFCs are believed
to harm stratospheric ozone. If you are throwing away
your old refrigerator, make sure the CFC refrigerant is
removed for proper disposal by a qualified service. If
you intentionally release this CFC refrigerant you can
be subject to fines and imprisonment under provisions
of the environment legislation.

• Setting temperature control to OFF only removes
power from the refrigeration system, it does not
remove power from other circuits. For example,
temperature control and lights.

4

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UNCRATING

Required Tools:

• Cutting utensil (utility knife)

• Hammer

• Crowbar

• Phillips head screwdriver

The following procedure is recommended for
uncrating the unit:

MOVE YOUR UNIT AS CLOSE TO THE FINAL
LOCATION AS POSSIBLE BEFORE REMOVING THE
WOODEN SKID.

A. Remove nails securing cardboard box to the
wooden skid. Then discard any outer packaging
(cardboard, clear plastic).

INSPECT FOR CONCEALED DAMAGE. AGAIN,
IMMEDIATELY FILE A CLAIM WITH THE FREIGHT
CARRIER IF THERE IS DAMAGE.

B. IMPORTANT: Cut green polyband and remove
styrofoam block before removing refrigerator from
pallet.

C. Remove skid by carefully lifting the refrigerator off
and place skid aside.

D. Open the unit and remove any packing material.
Styrofoam, tape, and any other material used
for shipping purposes.

NOTE: KEYS FOR UNIT ARE PROVIDED WITH
THIS PACKET.
NOTE: ANTI-TIP KIT AND DOOR STOP ARE PACKED
INSIDE UNIT.

A B

packing material

C D

TOE KICK IS ATTACHED

TO BACK OF UNIT

15 INCH & 24 INCH INSTALL GUIDE

5

ELECTRICAL SPECIFICATIONS

Do not, under any circumstances, cut or remove
the third (ground) prong from the power cord. For
personal safety, this appliance must be properly
grounded.

To minimize the depth of the cutout opening, the
electrical outlet must be positioned as shown below.
Outlet must be flush with wall.

Rear wall of cut out

2” 2”

Before your new unit is connected to a power supply,
check the incoming voltage with a volt meter. If
anything less than 100% of the rated voltage for
operation is noted, correct immediately.

8”

The unit should always be plugged into its own
individual electrical outlet, which has a voltage rating
that matches the rating plate. This provides the best
performance and also prevents overloading house
wiring circuits which could cause a fire hazard from
overheated wires. Never unplug your refrigerator by
pulling on the power cord. Always grip plug firmly
and pull straight out from the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end. When moving the
refrigerator away from the wall, be careful not to roll
over or damage the power cord.

The power cord of this appliance is equipped with
a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize
the possibility of electric shock hazard from this
appliance. A 115V AC, 60 Hz, 15 amp circuit
breaker and electrical supply are required.

Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.

If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3 prong wall
outlet.
Do not use an extension cord or two prong adaptor.
Electrical ground is required on this appliance.

6

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7 - 12

i n s t a l l a t i O n s p e c i f i c a t i O n s

15 INCH & 24 INCH INSTALL GUIDE

7

INSTALLATION SPECIFICATIONS - STAINLESS SOLID & GLASS DOOR

True’s Stainless Solid and Glass Door units are designed to be inserted into a cabinet opening or free standing.
Below are recommended dimensions for rough opening.

True’s stainless steel cabinets are UL rated for use in outdoor settings.
In outdoor locations where the ambient temperature regularly exceeds 95˚F, it is recommended to vent the rear
of the cut out opening in the area shown below for optimum performance.

The recommended cut out size is 4” x 10”.

24 INCH

Rough Opening

HEIGHT

1/2

34

”

Rough Opening

DEPTH

24”

15 INCH

Rough
Opening

HEIGHT

1/2

34

”

Rough
Opening

DEPTH

24”

8

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Rough Opening

4 1/

"

8

WIDTH

24”

23 7/

"

8

Front view

of unit
between
cabinets

29 3/

Rough

Opening

WIDTH

15”

Front

view of

"

4

unit
between
cabinets

24 INCH

ALL REFRIGERATOR

TUR-24-R/L-SS-B TUR-24-R/L-SG-B TUR-24-D-SS-B

BEVERAGE CENTER WINE CABINET DUAL ZONE WINE CABINET

TBC-24-R/L-SG-B TWC-24-R/L-SG-B TWC-24DZ-R/L-SG-B

23 7/8" 23 7/8"

29 3/4"

4 1/8"

DIMENSIONS MAY VARY BY ± 1/8”

3 3/4"

46 7/8"

34 1/4"

25 1/4"

1 7/8"

15 INCH & 24 INCH INSTALL GUIDE

9

Be v er ag e d is pe n se r

TUR-24BD-R/L-SS-B TUR-24DD-R/L-SS-B

24” SINGLE TAP UNIT ACCOMMODATES (1) SHORT 1/4

BARREL, (1) SLIM 1/4 BARREL, OR (1) 1/6 BARREL.

49 7/8"

34 1/4"

23 7/8"

24” DUAL TAP UNIT ACCOMMODATES (2) 1/6 BARRELS

OR (1) SLIM 1/4 BARREL AND (1) 1/6 BARREL.

25 3/4"

23 7/8"

49 7/8"

46 3/8"

34 1/4"

4 1/8"

3 3/4"

11 7/8"

10 1/4"

46 7/8"

25 1/4"

DIMENSIONS MAY VARY BY ± 1/8”

10

TRUE RESIDENTIAL LINE

15 INCH

ALL REFRIGERATOR

TUR-15-R/L-SS-B TUR-15-R/L-SG-B

WINE CABINET

TWC-15-R/L-SG-B

14 7/8"

34 1/4"

4 1/8"

DIMENSIONS MAY VARY BY ±

1

/8”

3 3/4"

25 3/4"

23 7/8"

34 1/4"

16 1/4"

15 INCH & 24 INCH INSTALL GUIDE

37 7/8"

11

BEVERAGE DISPENSER

TUR-15BD-R/L-SS-B

15” SINGLE TAP UNIT ACCOMMODATES (1) SLIM 1/4

BARREL OR (1) 1/6 BARREL.

14 7/8"

49 7/8"

34 1/4"

4 1/8"

DIMENSIONS MAY VARY BY ± 1/8”

3 3/4"

25 3/4"

23 7/8"

34 1/4"

46 3/8"

49 7/8"

7 1/2"

10 1/4"

37 7/8"

16 1/4"

12

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13 - 25

i n s t a l l a t i O n s p e c i f i c a t i O n s

f O r s O l i D p a n e l r e a D y ( O p ) a n D

g l a s s f r a m e D p a n e l r e a D y ( O g )

15 INCH & 24 INCH INSTALL GUIDE

13

INSTALLATION SPECIFICATIONS - SOLID (OP) AND GLASS FRAMED PANEL (OG)

True’s units with Solid and Glass Framed Panels are designed to be inserted into a cabinet opening or free
standing. Below are recommended dimensions for rough opening.

True’s stainless steel cabinets are UL rated for use in outdoor settings.
In outdoor locations where the ambient temperature regularly exceeds 95˚F, it is recommended to vent the rear
of the cut out opening in the area shown below for optimum performance.

The recommended cut out size is 4” x 10”.

24 INCH 15 INCH

Rough

Rough Opening

HEIGHT

1/2

34

”

Opening

HEIGHT

1/2

34

”

Rough Opening

DEPTH

24”

Rough Opening

WIDTH

24”

23 7/

"

8

Front view

of unit
between
cabinets

29 3/

Rough

Opening

DEPTH

24”

Rough

Opening

WIDTH

15”

Front

view of

"

4

unit
between
cabinets

4 1/

"

8

14

TRUE RESIDENTIAL LINE

24 INCH

ALL REFRIGERATOR

TUR-24-R/L-OG-BTUR-24-R/L-OP-B TUR-24-D-OP-B

BEVERAGE CENTER

TBC-24-R/L-OP-B

DUAL ZONE WINE CABINET

TBC-24-R/L-OG-B

WINE CABINET

TWC-24-R/L-OP-B TWC-24-R/L-OG-B

BEVERAGE DISPENSER

TWC-24DZ-R/L-OP-B

TWC-24DZ-R/L-OG-B

TUR-24BD-R/ L-OP-B TUR-24DD-R/ L-OP-B

15 INCH & 24 INCH INSTALL GUIDE

15

23 7/8"

23 7/8"

3

/4"

23 1/8"

46 7/8"

34 1/4"

34 1/4"

23 7/8"

34 1/4"

25 1/4"

4 1/8"

3 3/4"

23 7/8"

23 1/8"

42 5/8"

34 1/4"

21"

4 1/8"

3 3/4"

49 7/8"

34 1/4"

23 7/8"

23 7/8"

23 1/8"

49 7/8"

46 3/8"

34 1/4"

4 1/8"

3 3/4"

11 7/8"

24” SINGLE TAP UNIT ACCOMMODATES (1) SHORT 1/4 BARREL, (1) SLIM

1/4 BARREL, OR (1) 1/6 BARREL. 24” DUAL TAP UNIT ACCOMMODATES

(2) 1/6 BARRELS OR (1) SLIM 1/4 BARREL AND (1) 1/6 BARREL.

*

INCLUDING 3/4” THICK PANEL (PROVIDED BY OTHERS)

1

DIMENSIONS MAY VARY BY ±

/8”

10 1/4"

46 7/8"

25 1/4"

16

TRUE RESIDENTIAL LINE

15 INCH

ALL REFRIGERATOR

TUR-15-R/L-OP-B TUR-15-R/L-OG-B

WINE CABINET

TWC-15-R/L-OP-B TWC-15-R/L-OG-B

BEVERAGE DISPENSER

TUR-15BD-R/L-OP-B

15 INCH & 24 INCH INSTALL GUIDE

17

16 1/4"

37 7/8"

14 7/8"

34 1/4"

7 1/

2

"

10 1/4"

4 1/8"

34 1/4"

46 3/8"

49 7/8"

49 7/8"

23 7/8"

3 3/4"

14 7/8"

23 7/8"

37 7/8"

34 1/4"

34 1/4"

16 1/4"

4 1/8"

3 3/4"

15” SINGLE TAP UNIT ACCOMMODATES

(1) SLIM 1/4 BARREL OR (1) 1/6 BARREL.

18

TRUE RESIDENTIAL LINE

*

INCLUDING 3/4” THICK PANEL (PROVIDED BY OTHERS)

DIMENSIONS MAY VARY BY ±

1

/8”

CUSTOM PANEL INSTALLATION - SOLID DOOR

SOLID DOOR 24 INCH 15 INCH

DOOR PANEL WIDTH

DOOR PANEL HEIGHT 29

23

5/8

23/32

”

”

29

14

5/8

23/32

”

”

DOOR PANEL DEPTH 3/4” max 3/4” max

DOOR PANEL WEIGHT 10 lb. max 10 lb. max

24 INCH 15 INCH

5/8

23

"

23/32

17

29/32

5

"

29/32

"

"

29/32

"

29/32

5/8

14

"

5/16

7

"

29/32

"

"

29

23/32

23

1/8

"

6

BACK VIEW OF SOLID

DOOR OVERLAY PANEL

7/8

14

"

5/8

"

"

29

23

23/32

1/8

"

6

BACK VIEW OF SOLID

DOOR OVERLAY PANEL

7/8

14

"

5/8

"

"

15 INCH & 24 INCH INSTALL GUIDE

19

CUSTOM PANEL INSTALLATION - GLASS DOOR

SOLID DOOR 24 INCH 15 INCH

DOOR PANEL WIDTH

DOOR PANEL HEIGHT 29

23

5/8

23/32

”

”

29

14

5/8

23/32

”

”

DOOR PANEL DEPTH 3/4” max 3/4” max

DOOR PANEL WEIGHT 10 lb. max 10 lb. max

RAIL / STYLE DIMENSION 2” min 2” min

24 INCH 15 INCH

5/8

23

"

23/32

17

29/32

5

"

29/32

"

"

29/32

"

29/32

5/8

14

"

5/16

7

"

29/32

"

"

29

23/32

23

1/8

"

6

BACK VIEW OF GLASS

DOOR OVERLAY PANEL

23/32

25

7/8

14

"

5/8

"

"

5/8

19

"

viewable

area

viewable

area

"

23

23/32

29

1/8

"

6

BACK VIEW OF

GLASS DOOR

OVERLAY PANEL

5/8

14

7/8

"

"

"

5/8

10

"

viewable

area

20

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CUSTOM PANEL INSTALLATION - DRAWER

DRAWER 24 INCH

DRAWER PANEL WIDTH

DRAWER PANEL HEIGHT 14

23

5/8

11/1 6

”

DRAWER PANEL DEPTH 3/4” max

31/3 2

2

23/32

"

11

”

5/8

23

"

23/32

17

29/32

5

29/32

"

"

"

29/32

"

"

BACK VIEW OF

TOP DRAWER

OVERLAY PANEL

14

14

11/1 6

11

11/1 6

"

2

23/32

"

31/3 2

"

17/3 2

"

5/8

23

"

23/32

17

17/3 2

5

29/32

"

"

"

29/32

"

"

BACK VIEW OF

BOTTOM DRAWER

OVERLAY PANEL

29/32

"

15 INCH & 24 INCH INSTALL GUIDE

21

SOLID (OP) AND GLASS FRAMED PANEL (OG) INSTALLATION

Required Tools:

• Phillips Screwdriver

1

• 3/8” Wrench

• 1/8” Drill Bit

• Ten (10) Screws #6

SEE PAGES 19-20 FOR OVERLAY PANEL DIMENSIONS
BEFORE INSTALLING.

FOR EASY OVERLAY INSTALLATION REFRIGERATOR
DOOR REMOVAL IS REQUIRED.

NOTE: DO NOT INSTALL A SOLID PANEL ON
A GLASS DOOR. THIS MAY CAUSE MOISTURE
TO FORM BEHIND THE PANEL RESULTING IN

2

DAMAGE.

1. Open front door and pull grill forward to remove.

Remove screws

from top and
bottom hinge

2. To remove door back out two bottom hinge screws

with a 3/8” wrench. Secure door while removing
screws. Remove two Phillips screws from the top
hinge. Save all these screws for later reinstall.

3. Lay door on a safe solid surface. If retrofitting

glass door model be careful not to damage glass.
Lay cardboard or other safe material down before
working on the door. Remove door gasket from the
inside of the door frame. Place gasket to the side
for later reinstall.

4. There are pre marked areas on the front of the

door. Drill these pre marked holes with 1/8” drill
bit. Make sure to go all the way through the door.

NOTE: IF HANDLE IS BEING USED ON
OVERLAY INSTALL IT BEFORE STEP 7 (SEE
IMAGE A). FOR BEST INSTALLATION, SCREWS
ATTACHING HANDLE SHOULD BE RECESSED.

3

4

5. It is recommended to clamp the door front on top of

the overlay before drilling pilot holes and installing
anchor screws. The clamp ensures the overlay
panel and door stay aligned with each other while
installing. Once panel is clamped in place, pilot
holes may be drilled into the panel from the rear
side of the door.

22

TRUE RESIDENTIAL LINE

5

6. Once all holes are pre drilled use the appropriate
specified screws to secure the overlay panel onto
the front of the refrigerator door.

7. Reinstall all components in reverse order. Door
gasket snaps back into place. Overlay panel and
door stay aligned with each other while installing.

6

7

SOLID OVERLAY PANEL

GLASS OVERLAY PANEL

Reinstall screws

on top and

bottom hinge

15 INCH24 INCH

IMAGE A

24 INCH 15 INCH

GASKET DOOR

15 INCH & 24 INCH INSTALL GUIDE

OVERLAY PANEL

HANDLE

23

DRAWER OVERLAY PANEL INSTALLATION

Required Tools:

• Phillips Screwdriver

• 1/8” Drill Bit

SEE PAGE 21 FOR OVERLAY PANEL DIMENSIONS
BEFORE INSTALLING.

FOR EASY OVERLAY INSTALLATION, DRAWER FRONT
REMOVAL IS REQUIRED.

1. Open the drawer and detach the front drawer panel

by removing four #2 Phillips screws (two on each
side). (See image 1). Save all these screws for later
reinstallation.

2. Remove front drawer panel gasket.

3. Using a 1/8” drill bit, drill out the eight pilot holes

(each drawer) from the front of the drawer panel.
Drill completely through the panel.

1

2

3

4. Attach drawer handle to the front of the overlay

panel. Attach handle before step 5.

5. Lay overlay panel face-down on a safe solid

surface. Lay drawer panel face-down on top of
the overlay panel. Align panels and secure with a
clamp. Lay cardboard or other soft or safe material
down before working on drawer front.

6. Secure overlay panel to drawer panel using

appropriate size screws.

7. Reattach drawer gasket by pressing and snapping

back into place in gasket channel.

8. Reattach drawer panel front to the drawer using

four screws.

Front of

drawer

4

5

24

TRUE RESIDENTIAL LINE

6

Back of

drawer

7

8

DRAWER OVERLAY PANEL

24 INCH

15 INCH & 24 INCH INSTALL GUIDE

25

26 - 33

i n s t a l l a t i O n s p e c i f i c a t i O n s f O r

B e v e r a g e D i s p e n s e r u n i t s

26

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TAPPER UNIT INSTALLATION UNDER COUNTER TOPS

Required Tools:

• 2” Diameter PVC pipe (12” long). Will need to be cut down to size when refrigeration unit is installed

• Silicone Caulk

When installing under counter tops use the dimensions in the diagrams for cutting into the counter top.
Silicone caulk around the edge of the PVC pipe after it has been installed.
Assemble drip tray and place it on top of unit as shown.

25/32

"

8"

12"

2” DIAMETER

PVC PIPE

15 INCH & 24 INCH INSTALL GUIDE

27

10

9/32

15 INCH

7/16

7

"

11/1 6

2

"

"

5/16

"

3/8

"O.D.

2

Drip

tray

3/32

6

"

15/16

"

8

11/1 6

"

2

5/8

"

13

9/32

12

"

10

23/32

24 INCH

31/3 2

11

"

11/1 6

2

"

"

5/32

"

3/8

2

"O.D.

Drip

tray

10

5/8

"

3/8

9

"

11/1 6

"

2

3/4

"

13

13/32

12

"

28

TRUE RESIDENTIAL LINE

INSTALLING DRAFT STANDARD AND HOOK UP

Required Tools:

• Phillips Head Screwdriver

• Adjustable Wrench

• 3/8” I.D. plastic tubing (3’)

• (2) Hose clamps

PARTS IN KIT:

1. CO2 Tank (Shipped empty. Fill before use)

2. Draft Standard

3. Draft Standard Screws

4. Draft Head

5. CO2 Pressure Regulator (single version/double version)

6. Chill Hose

7. Rubber Washer

8. CO2 Hose

9. Securing strap

10. Beer Tapper (Sankey, low profile tapper)

1

2

7

5

4

3

10

9

8

6

CAUTION: FILLED CO2 TANKS ARE POTENTIALLY DANGEROUS BECAUSE OF THE PRESSURE
THEY CONTAIN. IF YOU ARE UNFAMILIAR WITH THEIR USE OR THE USE OF THE

REGULATOR, SEEK INFORMATION FROM YOUR CO2 SUPPLIER.

CO

2

1. Place rubber washer over draft standard mounting holes.

2. Secure the draft standard to the cabinet with the screws provided.

3. Install the draft head.

4. Remove the draft cap and run the chill hose to the top of the draft standard. Hook the hose onto the
stainless tube to keep hose from falling out (This hose will keep the draft standard cold).

5. Reinstall the draft cap.

6. Hook up the pressure regulator to the CO2 tank. Using a adjustable wrench make sure the nut is tight.

7. Place CO2 tank in the unit using the black strap provided. To secure the tank use one of the screws from
the evaporator cover. Connect the beer hose line from draft tower to tapper. NOTE: Make sure clamp is on
the hose prior to attaching.

8. Tighten the clamp down on the beer line hose.

9. Connect the CO2 hose to tapper. NOTE: Make sure clamp is on the hose prior to attaching.

10. Tighten the clamp down on the CO2 hose.

11. Install the beer tapper onto the keg. The tapper has notches that must line up. Once the notches are
lined up, turn the tapper to secure it to the keg.

15 INCH & 24 INCH INSTALL GUIDE

29

DISENGAGED

ENGAGED

1

4

7

2

5

8

3

6

9

10 11 FINAL ASSEMBLY

30

TRUE RESIDENTIAL LINE

PRESSURE

DISPENSING PRESSURES DIFFER ACCORDING TO:

• The type of draft dispensing system

• The length of draft dispensing line

• The actual product - some require more, some require less

• The temperature of the product

• The pressurizing agent: air pressure, CO2 or special blended gases

HELPFUL HINTS ON MAINTAINING THE CORRECT PRESSURE

• Know which pressurizing agent to use on which product and why

• Monitor your regulators to ensure applied pressure remains constant

• Keep equipment in good repair

TAPP ING

Do not agitate the kegs unnecessarily. If excessive agitation occurs allow kegs to settle for 1 to 2 hours
before tapping. Prior to tapping the keg, ensure that all beer faucet in the serving location are in the off
position. Completely remove the dust cover (identification cap) from the keg.

DRAFT BEER PROBLEMS

TO MINIMIZE DRAFT BEER PROBLEMS, ALWAYS FOLLOW THE RECOMMENDED INSTRUCTIONS
FOR TEMPERATURE AND CO2 PRESSURES FROM YOUR BEER SUPPLIER.

FLAT BEER - DESCRIPTION: FOAMY HEAD DISAPPEARS
QUICKLY. BEER LACKS USUAL ZESTFUL BREWERY FRESH
FLAVOR

• CO

turned off when not in use

2

• Contaminated air source (associated with

compressed air)

• Greasy glasses

• Not enough pressure

• Pressure shut off during night

• Loose tap or vent connection

• Sluggish pressure regulator

• Obstruction in lines

• Kinks, dents, twists or other obstructions in line

• Traps in beer lines

• Beer too warm in kegs or lines

• Too much pressure

• Creeping gauge causing too much pressure

CLOUDY BEER - DESCRIPTION: BEER IN THE GLASS
APPEARS HAZY. NOT CLEAR

• Dirty glass or faucet

• Beer over chilled

• Beer temperature variance in keg. (Beer may

have warmed up at sometime)

• Hot spots in beer lines

FALSE HEAD - DESCRIPTION: LARGE SOAP-LIKE BUBBLES,
HEAD DISSOLVES VERY QUICKLY

• Dry glasses

• Improper pour

• Cutting beer through faucet

• Beer line in poor condition

• Dirty lines

• Beer that has been frozen

• Pressure required does not correspond to beer

temperature

• Coils or direct draw beer lines warmer than beer

in keg

• Small lines into large faucet shanks

• Beer drawn improperly

BAD TASTE

• Dirty faucet

• Old or dirty beer lines

• Failure to flush beer lines with water after each

empty keg

• Unsanitary conditions at bar

WILD BEER - DESCRIPTION: BEER, WHEN DRAWN, IS ALL
FOAM AND NOT ENOUGH LIQUID BEER

• Beer drawn improperly

• Faucet in bad or worn condition

• Foul air or dirt in lines

• Oily air; greasy kitchen air

• Temperature of package too warm

• Dry glasses

15 INCH & 24 INCH INSTALL GUIDE

31

CHANGING CO2 GAS CYLINDER

FOLLOW THESE INSTRUCTIONS AT ALL TIMES WHEN YOU REPLACE A CO2 GAS CYLINDER:

1. Close cylinder at “A”.

2. Remove tap “D” from barrel. Pull pressure release ring on body of tap to release
pressure remaining in line. (Do not close “C”).

3. Remove or loosen regulator key “B” by turning counter clockwise.

4. Remove regulator from used cylinder at “E”.

5. Remove dust cap from new gas cylinder at “E” and clear dust from outlet by opening and
closing valve “A” quickly using appropriate wrench.

6. Attach regulator to new cylinder at “E”. (Use new fiber/plastic washer, if required).

7. Open valve “A” all the way.

8. Close valve “C”.

9. Adjust regulator key “B” by turning clockwise to set pressure. (Check setting by opening “C”
and pulling and releasing the ring “F” on the pressure release valve on the body of the tap).

10. Tap barrel at “D” with valve “C” open.

NOTE: DO NOT LAY CO2 CYLINDERS FLAT. DO
NOT DROP CO2 CYLINDERS.
IT REQUIRES 1/2 POUND CO2 TO DISPENSE 1/2
BARREL OF BEER AT 38˚F WITH 15 POUNDS
PRESSURE ON BARREL.

PRESSURE ADJUSTMENT ON CO2 REGULATOR

INCREASING PRESSURE:

1. Close regulator shut-off “C”.

2. Turn regulator key “B” clockwise and make setting.

3. Tap gauge for accurate reading.

4. Open regulator shut-off “C” and draw beer.

DECREASING PRESSURE:

1. Close regulator shut-off “C”.

2. Untap barrel at “D” and to bleed line, activate tap
handle. Leave in open position.

24 INCH

15 INCH

D

F

B

A

E

C

D

3. Slowly open regulator shut-off “C” and
simultaneously turn regulator key counter-clockwise
to zero reading.

4. Close regulator shut-off “C” and set pressure by
turning regulator key clockwise. Check setting by
opening and closing valve “C”.

5. Close tap head “D”. (Put in “OFF” position).

6. Tap barrel at “D” and open regulator shut-off “C”.

32

TRUE RESIDENTIAL LINE

F

B

A

E

C

CLEANING INSTRUCTIONS FOR DRAFT TOWERS

Draught dispensers, regardless of design, must be cleaned on a regular
basis. Flushing your draught dispenser with water only is not enough.
Cleaning is recommended whenever changing to a fresh keg.

NOTE: USE CLEANERS APPROVED BY YOUR BEER SUPPLIER
AND FOLLOW THEIR INSTRUCTIONS. IF YOU ARE USING
THE CLEANING KIT PURCHASED FROM TRUE FOLLOW THESE
INSTRUCTIONS:

Exacting cleanliness should be constantly maintained in your dispenser

so that your draught beer will be at its best when served. Although the
beer in the barrel is in excellent condition, it can become less satisfying
as it is drawn through the beer line and faucet if they are not kept clean.

PREPARE SOLUTION:

Add 1/2 ounce (19 grams) of line cleaning powder to each quart of
water, cold or warm.

CLEANING:

1. Disconnect tap from keg. Remove beer faucet with spanner wrench,
unscrew handle and remove valve assembly. (Image 1).

2. Put tap and faucet parts in a bucket with cleaning solution to soak.

3. Use small brush to clean beer faucet parts. (Image 2).

4. Rinse parts thoroughly.

BEER TAP CLEANING KIT

REQUIRED TOOLS

DBK LINE
CLEANER

PUMP BOTTLE

AND TUBE

SPANNER

WRENCH

BUCKET AND

FRESH WATER

BRUSH

5. Fill pump bottle with DBK solution.

6. Attach hose from pump bottle to beer column tap outlet (be sure
rubber gasket is in place to prevent leakage) - allow tap to drain in
bucket. (Image 3).

7. Pump solution (2-3 times from bottle through the line until it starts to
flow out the beer line. Wait 10 minutes while cleaning solution works
on the lines.

8. Pump excess solution through lines.

9. Rinse bucket, pump bottle and hose thoroughly with clean cool water.

10. Fill pump bottle with clean cool water and pump through lines until

water runs clear.

11. When crystal clear water comes through, you’re ready to assemble

and reattach faucet and re-tap the keg.

12. Draw the water from the beer line; now you’re ready to serve

brewery fresh, golden beer.

1

NOTE: KEEPING YOUR DISPENSER AND
ALL ITS PARTS CLEAN AND ODOR FREE

2
WILL HELP YOU TO SERVE BEAUTIFUL
FOAM TOPPED GLASSES OF DELICIOUS
SATISFYING DRAUGHT BEER.

3

15 INCH & 24 INCH INSTALL GUIDE

33

i n s t a l l i n g tO e k i c k

l e v e l i n g r e f r i g e r a t O r

34 - 38

i n s t a l l i n g a n t i -t i p B r a c k e t s

i n s t a l l i n g t h e D O O r s t O p

i n s t a l l a t i O n O f c a s t O r s

34

TRUE RESIDENTIAL LINE

INSTALLING THE TOE KICK

1. Remove from package that is taped to back of unit

2. Line up and attach the toe kick to the bottom of the cabinet using the magnets.

TOE KICK IS ATTACHED

TO BACK OF UNIT

LEVELING REFRIGERATOR

1. Set unit in its final location. Be sure there is adequate ventilation in your room.

2. Proper leveling of your True unit is critical to operating success (for non-mobile models). Effective condensate

removal and door operation will be effected by leveling. Adjust leg levelers on the front and back of the
cabinet if it needs to be lowered or raised.

3. The unit should be leveled from the interior of the unit front to back and side to side with a level. If the

refrigerator is not level adjust the stainless steel leg levelers. The leg levelers can be adjusted by turning to
reach the desired leveling height as shown in the illustration below.

4. Free plug and cord from back of cooler (do not plug in).

5. The unit should be placed close enough to the electrical supply so that extension cords are never used.

6. Once installed in final location, insert toe kick by clipping in place.

WARNING: COMPRESSOR WARRANTIES ARE VOID IF THE UNIT IS MORE THAN
7 FT. (2.1M) FROM PLUG-IN CONNECTION OR IF AN EXTENSION CORD IS USED.

15 INCH & 24 INCH INSTALL GUIDE

35

INSTALLING ANTI-TIP BRACKET

ALL FREE STANDING DRAWER (TUR-24-D) OR
STACKED UNITS MUST HAVE THE ANTI-TIP
BRACKETS INSTALLED.

TIP OVER HAZARD: A CHILD OR ADULT CAN TIP
THE REFRIGERATOR AND MAY CAUSE PROPERTY
OR BODILY HARM.

To prevent this the anti-tip brackets need to be
installed. Reconnect the anti-tip bracket if the product
is moved. Failure to follow these instructions can
result in property or bodily harm.

Read all installation instructions first. Install the anti­tip brackets to hold both rear legs of the unit. Follow
these steps to secure the brackets to the floor before
moving the unit into final operating position.

Contact a qualified floor covering installer for the best
procedure of drilling mounting holes through your type
of floor covering.

BEFORE MOVING UNIT TAKE PRECAUTIONS TO
PROTECT THE FLOOR COVERING.

A. Determine the location of the unit. From the front

of the determined location of the lower louver grill

½

measure back 20

”. From the determined side of

the unit measure over ⁄”. This is where the back
and outer side of the bracket should sit. Using the
bracket as a template mark the holes for drilling.

B. To mount the anti-tip bracket to wood floor, drill

pilot holes for each of the bracket holes. To mount
the anti-tip bracket to concrete or ceramic floor
use a masonry bit to drill pilot holes. Align anti-tip
bracket holes with the holes in the floor. Fasten
anti-tip bracket with screws provided using the
brass colored screw for wood, or blue colored
masonry screw for concrete.

C. Move unit into final position making sure rear

leveling legs slide into the anti-tip brackets.

A - ANTI-TIP BRACKET LOCATOR (TOP VIEW)

Overlay

Panel

1/32

22

27/ 32” 27/ 32”

1/2”

20

25/32”

22

”

Back of the unit

3/16 ”

22

Cabinet Front

B C

36

TRUE RESIDENTIAL LINE

INSTALLING THE DOOR STOP

All units are provided with an optional door stop. When installed, the door stop will restrict the door from opening
past approximately 120º to prevent damage to surrounding cabinets. To install the door stop, use the 2 screws
provided and secure the bracket to the bottom of the door on the same side as the hinge.

Hinge

Door stop

Cabinet door

Door stop

installed

Cabinet grill

15 INCH & 24 INCH INSTALL GUIDE

37

INSTALLATION OF CASTORS

IMPORTANT SAFEGUARD FOR INSTALLATION
OF CASTORS (IMAGES 1-3 DEMONSTRATE
PROCEDURE)

SECURING CASTORS AND LEGS

To obtain maximum strength and stability of the unit, it is
important that you make sure each castor is secure. The
bearing race on the castor or the top edge of the leg must
make firm contact with the rail.

UNIT LEVELING

Four leveling shims have been provided for leveling
castored units positioned on uneven floors. Shims must
be positioned between rail end and bearing race. Up to 3
(three) shims.

A. Turn the bearing race counter-clockwise until the

cabinet is level. Level front to back and side to side.
(diagonally).

1

THREAD CASTOR INTO THE UNDERSIDE

OF CABINET FRAME RAIL

2

B. Install the desired number of shims, making sure the

slot of the shim is in contact with the threaded stem of
the castor. (See image 2).

C. If more than one shim is used, turn the slot at a 90°

angle so they are not in line.

D. Turn the bearing race clockwise to tighten and secure

the castor by tightening the anchoring bolt with a
wrench or the tool provided. (See image 3).

LOWER RAIL ASSEMBLY

RAIL END

LEVELING SHIM

LEVELING SHIM

FOR LEVELING, INSERT THE SHIM

BETWEEN THE CASTOR AND FRAME RAIL

3

SNUG FIT HERE

BEARING RACE

CASTOR

38

TRUE RESIDENTIAL LINE

USE THE TOOL PROVIDED TO TIGHTEN

THE CASTOR INTO PLACE

39 - 47

t r u e p r e c i s i O n c O n t r O l

a n D c a B i n e t c O m p O n e n t s

t m

O p e r a t i O n

15 INCH & 24 INCH INSTALL GUIDE

39

24 INCH

TUR

1 2 3 4 5 6

1. Power Button

2. Controls the Temperature

3. Display for Temperature

4. Activates Accent Light

5. Changes color of TruLuminaTM Lighting System

6. Enables Alarm for Door Ajar

TRUE ALL REFRIGERATOR COMPONENTS

ADDITIONAL CONTROL FEATURES:

Mode

+

= Activates and deactivates

Sabbath mode

= Locks Control Panel

= Toggle ºF / ºC

= Showroom Mode

Power

Power

+

+

+ Mode

LOCATION OF SERIAL TAG

ADJUSTABLE STAINLESS
STEEL GLASS SHELVES (2)

REMOVABLE KICK PLATE
FOR EASY CLEANING

40

TRUE RESIDENTIAL LINE

DOOR LOCK

TBC

TWC

LOCATION OF SERIAL TAG

ADJUSTABLE STAINLESS
STEEL GLASS SHELVES (2)

SLIDE OUT WINE SHELF (1)

FLOOR WINE CRADLE (1)

REMOVABLE KICK PLATE
FOR EASY CLEANING

TRUE BEVERAGE CENTER COMPONENTS

LOCATION OF SERIAL TAG

ADJUSTABLE SLIDE OUT
WINE SHELVES (5)

DOOR LOCK

TRUE WINE CABINET COMPONENTS

FLOOR WINE CRADLE (1)

REMOVABLE KICK PLATE
FOR EASY CLEANING

DOOR LOCK

15 INCH & 24 INCH INSTALL GUIDE

41

TUR-24BD

DRAFT TOWER

SPILL GRATE (TOP)
DRIP PAN (BOTTOM)

BLACK GROMMET
FOR CHILL HOSE

LOCATION OF SERIAL TAG

TRUE BEVERAGE DISPENSER

SHE LF (1)
FOR USE WITH 1/4
SHORT KEG ONLY

REMOVABLE KICK PLATE
FOR EASY CLEANING

DOOR LOCK

42

TRUE RESIDENTIAL LINE

TUR-24DD

DOUBLE
DRAFT TOWER

SPILL GRATE (TOP)
DRIP PAN (BOTTOM)

BLACK GROMMET
FOR CHILL HOSE

LOCATION OF SERIAL TAG

TRUE DUAL BEVERAGE DISPENSER

SHE LF (1)
FOR USE WITH 1/4
SHORT KEG ONLY

REMOVABLE KICK PLATE
FOR EASY CLEANING

DOOR LOCK

15 INCH & 24 INCH INSTALL GUIDE

43

24 INCH DUAL ZONE

T WC-DZ

1 2 3 4 5 6

1. Power Button

2. Controls for Upper Section

3. Displays for Temperature Upper (Left)
and Lower (Right)

4. Controls for Lower Section

5. Activates Accent Light

6. Enables Alarm for Door Ajar
and Temperature

TRUE WINE CABINET - DUAL ZONE COMPONENTS

ADDITIONAL CONTROL FEATURES:

Mode

Mode

Power

Power

+

+

+ Light

+

+ Mode

(Upper)

(Upper)

(Upper)

= Activates and deactivates

= Locks Control Panel

= Changes color of

= Toggle ºF / ºC

= Showroom Mode

Sabbath mode

TruLuminaTM Lighting
System

LOCATION OF SERIAL TAG

FULLY ADJUSTABLE
WINE SHELF (1)

NON-ADJUSTABLE
SHE LF (1)

FULLY ADJUSTABLE
WINE SHELVES (3)

REMOVABLE WINE
CRADLE (1)

REMOVABLE KICK PLATE
FOR EASY CLEANING

HOME

SECURITY

TIE IN

DOOR LOCK

44

TRUE RESIDENTIAL LINE

24 INCH DRAWERS

TUR-24- D

1 2 3 4 5 6

1. Power Button

2. Controls the Temperature

3. Display for Temperature

4. Activates Accent Light

5. Color TruLumina

TM

6. Enables Alarm for Drawer Ajar

TWO HEAVY DUTY
LEXAN ORGANIZERS
PER DRAWER

TRUE REFRIGERATED DRAWERS

EXCLUSIVE TRUE®-GLIDE
SOFT-CLOSE FEATURE
FOR BOTH DRAWERS

REMOVABLE KICK PLATE
FOR EASY CLEANING

15 INCH & 24 INCH INSTALL GUIDE

45

TUR-15BD

15 INCH

1 2 3 4

1. Power Button

2. Activates Accent Light

3. Controls for Compartment

4. Display for Temperature

DRAFT TOWER

ADDITIONAL CONTROL FEATURES:

Power

+

+

+ Light

+ Light

Power

Power

+ Light

+

TRUE BEVERAGE DISPENSER

= Offset mode

= Lock / Unlock Keypad

= Sabbath Mode

= Color Change

= Showroom Mode

= Alarm

SPILL GRATE (TOP)
DRILL PAN (BOT TOM)

LOCATION OF SERIAL TAG

BLACK GROMMET FOR
CHILL HOSE

REMOVABLE KICK PLATE
FOR EASY CLEANING

46

TRUE RESIDENTIAL LINE

DOOR LOCK

TUR

LOCATION OF SERIAL TAG

TWC

ADJUSTABLE SPILL PROOF
GLASS SHELVES (2)

TRUE ALL REFRIGERATOR COMPONENTS

REMOVABLE KICK PLATE
FOR EASY CLEANING

LOCATION OF SERIAL TAG

ADJUSTABLE SLIDE OUT
WINE SHELVES (5)

DOOR LOCK

TRUE WINE CABINET COMPONENTS

FLOOR WINE CRADLE (1)

REMOVABLE KICK PLATE
FOR EASY CLEANING

DOOR LOCK

15 INCH & 24 INCH INSTALL GUIDE

47

48-49

h O m e a l a r m s y s t e m

( D u a l Z O n e w i n e c a B i n e t O n l y )

48

TRUE RESIDENTIAL LINE

HOME ALARM SYSTEM - DUAL ZONE WINE CABINET ONLY

Dual Zone wine units are provided with three wires located behind the kick-plate that may be connected
to a home alarm system. These connections are for low voltage, low current circuits similar to those used
as signals for alarms on doors and windows. Refer to the specifications of your alarm system to determine
the type of circuit used.
The color codes for the different circuits are as follows:

• Normally closed contacts: White with black and violet

• Normally open contacts: White with blue and black

• Common: White with black

CAUTION: ANY UNUSED TERMINALS SHOULD BE FULLY INSULATED AND ALL WIRES
SHOULD BE SECURED AWAY FROM MOVING PARTS AND SHARP EDGES.

15 INCH & 24 INCH INSTALL GUIDE

49

50 - 51

s h e l v i n g a D j u s t m e n t

50

TRUE RESIDENTIAL LINE

WINE SHELVING ADJUSTMENT

The glide out wine shelves in TBC, TWC and TWZ-DZ
models consist of 3 pieces. These pieces are the wire
wine rack and 2 mounting bracket/glide assemblies
(one for the hinge side and one for the non-hinge side).

To remove the wine shelf, pull up on the front of the
wine rack and it will separate from the two mounting
brackets. The two mounting brackets may now be
removed from the pilasters by lifting straight up then
pulling the brackets out of the pilasters.

NOTE WHEN REINSTALLING THE BRACKETS,
THE BRACKET WITH THE LARGER VIBRATION
BUMPER MUST BE INSTALLED ON THE SAME

SIDE OF THE CABINET AS THE DOOR HINGE.
WHEN REINSTALLING THE WINE RACK, BE
SURE THAT THE BACK OF THE RACK HOOKS

UNDERNEATH THE TAB ON THE GLIDE.

The tab on the front of the glide must also fit securely
in the gap between the handle and the rack (see
illustration). If the fit is too tight, you may need to
loosen the screws on the back of the handle to increase
the gap.

The wine shelves are held securely by the anti-vibration
bumpers. If there is too much play side-to-side, tighten
the bumpers against the compartment walls by rotating
with your fingers.

GLASS SHELVING ADJUSTMENT

The glide out glass shelves are already attached
to the mounting bracket/glide assemblies.
To install the glass shelves insert mounting
brackets into pilasters.
To remove the glass shelves, simply lift straight
up then pull the brackets out of the pilasters.

ANTI-VIBRATION
BUMPERS

15 INCH & 24 INCH INSTALL GUIDE

51

52-58

s t a c k i n g k i t i n s t r u c t i O n s

52

TRUE RESIDENTIAL LINE

INSTALLATION SPECIFICATIONS - STACKED UNITS
(SOLID AND GLASS DOOR AND OVERLAY PANELS

True’s stacked units are designed to be inserted into a cabinet opening or free standing.
Below are recommended dimensions for rough opening.

24 INCH

Rough Opening

HEIGHT

1/2

69

”

15 INCH

Rough

Opening

HEIGHT

1/2

69

”

Rough Opening

WIDTH

24”

Rough Opening

DEPTH

24”

Rough

Opening

WIDTH

15”

Rough

Opening

DEPTH

24”

15 INCH & 24 INCH INSTALL GUIDE

53

TRUE STACKING KIT

REQUIRED TOOLS:

• 1/4 inch socket and ratchet

• Level

• Floor protector

KIT:

• (1) Louver Grill

• (2) Stacking Brackets

• (4) 1/4” Hex Head Screws

1. Lay floor protectant down.

2. Uncrate cabinets and secure both shelving
and doors/drawers.

3. Install the anti-tip device per its instructions.
(Page 16).

IMAGE 1

STACKIN G

BRACKETS

4. Trial fit anti tip brackets using the lower
cabinet.

5. Carefully lift the top cabinet and place on
the lower cabinet. This procedure requires
assistance. Level the top cabinet.

6. Position the upper refrigerator so that it is
flush with the lower cabinet’s sides and
back.

7. Install the rear stacking brackets.

See image 1.

8. Place set in final spot. Level both top and
bottom unit. Use a level on the inside of the
cabinets. Check front to back and side to
side. See image 2.

9. Remove front grill on top cabinet. Door must
be open to remove grill. Pull both sides of
the louver grill at the same time. The grill
then snaps out. See image 3.

IMAGE 2

IMAGE 3

54

TRUE RESIDENTIAL LINE

10. Install the new louver grill on top cabinet.

NOTE: MAKE SURE ANY PLASTIC
PROTECTIVE MATERIAL IS REMOVED
FROM LOUVER GRILL BEFORE

INSTALLING.

11. Door must be open for installation. Slide
louver grill into place and snap both sides into
the unit. See image 4.

12. Installation is complete.

IMAGE 4

24 INCH 15 INCH 24 / 15 INCH SIDE VIEW

15 INCH & 24 INCH INSTALL GUIDE

55

TRUE STACKING KIT FOR UNITS WITH OVERLAY PANELS

REQUIRED TOOLS:

• 1/4 inch socket and ratchet

• Level

• Floor protector

KIT:

• (2) Stacking Brackets

• (4) 1/4” Hex Head Screws

1. Lay floor protectant down.

2. Uncrate cabinets and secure both shelving
and doors/drawers.

3. Install the anti-tip device per its instructions.
(Page 16).

4. Trial fit anti tip brackets using the lower
cabinet.

5. Carefully lift the top cabinet and place on
the lower cabinet. This procedure requires
assistance. Level the top cabinet.

6. Position the upper refrigerator so that it is
flush with the lower cabinet’s sides and back.

7. Install the rear stacking brackets.

See image 1.

8. Place set in final spot. Level both top and
bottom unit. Use a level on the inside of the
cabinets. Check front to back and side to side.
See image 2.

IMAGE 1

STACKIN G

BRACKETS

IMAGE 2

9. Installation is complete.

56

TRUE RESIDENTIAL LINE

PLEASE NOTE WHEN ADDING A PANEL TO THE GRILL OR DOOR, AIR FLOW

NEEDS TO BE TAKEN INTO CONSIDERATION. SEE IMAGES 3 AND 4

.

IMAGE 3

Air Flow Out Air Flow In

IMAGE 4

7/16

3

"

Approximate distance from bottom
of door to bottom of cabinet.

24 INCH 15 INCH 24 / 15 INCH SIDE VIEW

15 INCH & 24 INCH INSTALL GUIDE

57

CUSTOM WOOD LOUVER TEMPLATE

15 INCH

7/8

"

Detail A Detail B

5/8

"

3

14

3/4

"

9"2

25/32

"

1/32

"

1

1/32

"

1

1/2” (3 PLCS.)

R1/4” (6 PLCS.)

24 INCH

3/4

23

7/8

"

Detail A Detail B

5/8

3

"

1/2” (3 PLCS.)

"

18"2

R1/4” (6 PLCS.)

25/32

1

1/32

"

1/32

1

"

"

DETAIL A DETAIL B

13/32

"

1/8

"

5/32

"

Notch here for a

left hinged unit

58

TRUE RESIDENTIAL LINE

3/8

1

"

SCALE 2:3

3/8

1

"

SCALE 2:3

Notch here for a

right hinged unit

5/32

1/8

13/32

"

"

"

g e n e r a l m a i n t e n a n c e

59- 64

r e p l a c e m e n t p a r t s

f r e c u e n t l y a s k e D Q u e s t i O n s

w a r r a n t y

15 INCH & 24 INCH INSTALL GUIDE

59

GENERAL MAINTENANCE

Keeping the condenser coil clean will minimize required service and lower electrical cost. The condenser coil
is accessible from the front..
The condenser coil should be cleaned by removing dust and other build-up from the tube assembly with
vacuum or a cleaning rag.
When properly cleaned you should be able to see through the tube assembly.
Warranty does not cover cleaning the condenser coil.

REPLACEMENT PARTS

True maintains a record of the cabinet serial number for your unit If at any time during the life of your unit, a
part is needed, you may obtain that part by furnishing the model number and serial number to the company
from whom you purchased the cooler. For replacement parts contact the dealer from whom you purchased the
refrigerator or call True parts department at 1-800-424-TRUE. Inquires can be sent to the following address:

ATTENTION PARTS DEPARTMENT
TRUE MANUFACTURING
2001 EAST TERRA LANE
O’FALLON, MO 63366-4434

60

TRUE RESIDENTIAL LINE

FREQUENTLY ASKED QUESTIONS

WALL

Q. HOW DO I ADJUST THE TEMPERATURE?

A. Refer to True Precision Control Operation on pages 40, 44, 45 and 46.

Q. WHY DOES THE EVAPORATOR FAN MOTOR RUN CONSTANTLY?

A. This is a normal operation. The evaporator fan motor will run continuously to ensure even temperature
throughout your cabinet. This will only stop when the door is opened to keep warm air from being circulated
throughout the cabinet.

Q. WHY ISN’T MY UNIT COOLING PROPERLY?

A. Check to see that there are no obstructions to the condenser coil (behind front grill). Confirm that the
condenser area is clean.

Q. HOW DO I ADJUST OR REMOVE A SHELF FROM MY CURRENT CONFIGURATION?

A. Refer to shelving operation on page 50.

Q. WHY IS THERE WARM AIR COMING FROM THE BOTTOM/FRONT OF THE REFRIGERATOR (GRILL/KICKPLATE AREA)?

A. This is normal as heat dissipation is part of the refrigeration cycle.

Q. WHY IS THERE CONDENSATION FORMING ON THE INSIDE OR OUTSIDE OF THE UNIT?

A. In climates with higher humidity or when the cabinet is placed in an outdoor setting, condensation may form
on the unit and is considered normal. Leaving the door open for a long period of time will also cause excess
condensation.

Q. WHAT ARE THE PRESET LIMITS FOR THE HIGH TEMPERATURE ALARM?

A. The electronic control will monitor temperatures and activate an alert if unsafe product temperatures are
present for more than 60 minutes. For dual zone wine chillers, the alarm will activate if the temperature
deviates more than 10˚F or 6ºC degrees warmer or colder than the set point. On dual zone wine chillers, this
feature is only active if the door ajar alarm mode is active. It is disabled during sabbath mode.

Q. HOW MUCH DISTANCE IS NEEDED FROM THE WALL TO HAVE THE HINGE ON THE WALL SIDE AND STILL OPEN 90 DEGREES?

A. 2 inches

7/8

1

"

15 INCH & 24 INCH INSTALL GUIDE

61

Q. CAN I PUT 2 UNITS FLUSH AGAINST EACH OTHER WITHOUT SPACING?

A. Yes, usually. In typical climate controlled temperature/humidity conditions our units can be installed
flush against each other. However, if you place your units in a humid, non-climate controlled area, ½ to 1
inch of spacing between the units will help prevent potential condensation buildup.

Q. DOES TRUE SELL THE WOOD DOORS ON OVERLAY?

A. No, for wood front doors, reach out to your cabinet maker and provide them with the overlay template
available on the right hand side of our document library:

http://www.true-residential.com/Support/Document-Library/

Q. DOES THE OVERLAY COME WITH THE HANDLE?

A. No, our handle can be ordered as an accessory, or any pull can be added to your overlay drawer.

Q. DO TRUE UNITS HAVE A ZERO CLEARANCE HINGE?

A. Yes. No spacing is needed on the either side of our unit. It can be placed flush with adjoining cabinetry
and still open fully.

Q. WHY DOESN’T THE WARRANTY COVER COMMERCIAL UNITS IN MY HOME?

A. Due to Department of Energy regulations on refrigerator energy use, we are not able to market and sell
our commercial units in homes. Providing a warranty to home users is included in this.

Q. WHAT IS THE DECIBEL RATING OF THE UNITS?

A. 42-47 db.

Q. HOW DO I CHANGE THE LIGHTING?

A. For models that include a color button, simply push the button until the desired color appears. For
15 inch models without a color button press Light + ^ up temperature arrow at the same time until your
desired color is reached. On 24 inch dual zone models press Mode + Light.

Q. MY DISPLAY WAS READING “REF” WHAT DOES THAT MEAN?

A. The REF code is shown when the cabinet doesn’t reach the desired set temp in the allotted time. The
problem may be that the door was left open or very hot product was loaded into the unit. To reset the
code, simply power off, and power on the refrigerator. If the code returns, please contact True for service.

Q. I DON’T SEE A SERVICE COMPANY IN MY AREA, WHO CAN I CALL?

A. Please call True’s service line: 844.746.9423 or email us: [e-mail] to have us help find
an appropriate servicer for your cabinet.

Q. DOES MY REFRIGERATOR HAVE TO BE COVERED OUTDOORS?

A. No. True units are able to be installed free standing. If left exposed to the elements throughout winter
months, a cover will help preserve the life and beauty of your True product.

Q. WHAT SHOULD I DO IN THE WINTER? DO I HAVE TO BRING IT IN? HOW COLD CAN IT GET BEFORE IT’S A PROBLEM?

A. In regions with cold winters (consistently below 30 degrees), True refrigerators should be turned to
off, and emptied of all contents. If exposed to the elements, covering your cooler will extend its life and
be aut y.

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TRUE RESIDENTIAL LINE

BEVERAGE DISPENSER QUESTIONS

MILK

Q. WHAT TYPE OF TAP SYSTEM CAN BE USED WITH A TRUE UNIT?

A. Different tap systems can be used on ¼ barrel short kegs, but low profile taps are not available in the non­sankey variety, and therefore will probably not fit in our dispensers when used with tall kegs.

Q. WHERE CAN I GET MY CO2 TANK FILLED?

A. C02 is available at many sporting good stores as well as paintball stores. C02 canisters can often be
exchanged (much like propane tanks) at many liquor stores as well as nationally at AIRGAS locations.

WINE CABINET QUESTIONS

Q. CAN I STORE MAGNUM BOTTLES?

A. Magnums fit will on our floor rack which holds 5 bottles. Also, our shelves are removable to create additional
space.

Q. CAN I STORE PINOT/BORDEAUX/RIESLING BOTTLES?

A. Yes. Almost all bottle varieties will fit in your True Wine Cabinet.

CABINET WITH DRAWERS QUESTIONS

Q. HOW TALL ARE THE DRAWERS? CAN I STORE AN UPRIGHT BOTTLE OF WINE, OR A GALLON OF MILK?

A

9/32

10

"

25/32

11

"

A

SECTION A-A

Scale 1 : 8

10

”

15 INCH & 24 INCH INSTALL GUIDE

63

WARRANTY

LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period
of thirty (30) days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty
(30) days from the date of original retail purchase. This limited warranty excludes any type of freight / concealed damage.

THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013.
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free
from defects in material or workmanship under normal and proper use and maintenance as specified by TRUE and upon
proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation
under this warranty is limited to a period of three (3) years from the date of original installation or thirty nine (39) months
after shipment date from TRUE, whichever occurs first.

SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013.
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device
and connecting tubing to be free from defects in both material and workmanship under normal and proper use and
maintenance service for a period of six (6) years from the date of original installation but not to exceed six (6) years and
three (3) months after shipment from the manufacturer, whichever occurs first.

TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is
limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall
include standard straight time labor charges only and reasonable travel time, as determined by TRUE.

WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial
number of cabinet, proof of purchase, and date of installation. In case of warranted compressor, the compressor model
tag must be returned to TRUE along with the above listed information.

WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional
limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those
expressly covered by this warranty.

NO CONSEQUENTIAL DAMAGES. TRUE is not responsible for economic loss, profit loss; or special, indirect or
consequential damages, including without limitation, losses or damages arising from food or product spoilage claims
whether or not on account or refrigeration failure.

WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/
user to whom delivered. Any such assignment or transfer shall void the warranties herein made and shall void all
warranties, express or implied, including any warranty or merchantability or fitness for a particular purpose.

IMPROPER USAGE. TRUE assumes no liability for parts or labor coverage for component failure or other damages
resulting from improper usage or installation or failure to clean and/or maintain product as set forth in the warranty packet
provided with the unit.

ALTERATION OR NEGLECT. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have
been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or
installation, fire, flood, or act of God.

IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged
components resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of
the unit.

NO IMPLIED WARRANTY. There are no other warranties, expressed, implied or statutory except the 30 day cosmetic,
3-year parts and labor and 6-year sealed system warranty as described above. These warranties are exclusive and in lieu
of all other warranties, including implied warranty and merchantability or fitness for a particular purpose. There are no
warranties which extend beyond the description on the face hereof.

Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied
warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and
you may have other rights that vary from state to state.

OUTSIDE U.S./CANADA. This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on
products sold or used outside the United States or Canada.

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TRUE RESIDENTIAL LINE

CONTACT US

www.true-residential.com

[phone] • toll free [phone]

975557

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