True TAC-48-LD Operator’s Manual

TRUE

manufacturing co., inc.

CONGRATULATIONS!

You have just purchased the finest commercial refrigerator
available. You can expect many years of trouble-free operation.

TABLE OF CONTENTS

SAFETY INFORMATION

Safety Precautions 1

Proper Disposal, Connecting Electricity, & Adapter Plugs 2

INSTALLATION

Ownership, Uncrating, & How to Connect to Electricity 3

Wire Gauge Chart 3

Recommended Operating Conditions 4

Locating 5

Leveling 5

Installation of Legs or Castors 5

SETUP

Standard Accessories 6

INSTALLATION MANUAL

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

OPERATION

Startup 8

Electronic Temperature Controls Sequence of Operation 9

MAINTENANCE, CARE, CLEANING

Cleaning Condenser Coil 22

Important Warranty Information 23

Stainless Steel Equipment Care and Cleaning 24

General Maintenance 25

TAC-27K / TAC-27K-HC-LD

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

TRUE MANUFACTURING CO., INC.

2001 East Terra Lane • O’Fallon, Missouri 63366-4434
(636)-240-2400 • FAX [phone] • INT'L FAX [phone] • (800)-325-6152
Parts Department (800)-424-TRUE • Parts Department FAX# [phone]
Web: www.truemfg.com

INSTALLATION MANUAL

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

NOTICE TO CUSTOMER

Loss or spoilage of products in your refrigerator/
freezer is not covered by warranty. In addition to
following recommended installation procedures
you must run the refrigerator/freezer 24 hours
prior to usage.

SAFETY INFORMATION

How to Maintain Your True Refrigerator to Receive the Most Efficient and Successful Operation.

You have selected one of the finest commercial refrigeration units made. It is manufactured under strict quality controls with only the best
quality materials available. Your TRUE cooler when properly maintained will give you many years of trouble-free service.

WARNING: Use this appliance for its intended purpose as described in this Owner Manual.

TO LOCATE REFRIGERANT TYPE, SEE SERIAL LABEL INSIDE CABINET. This cabinet may contain fluorinated greenhouse

gas covered by the Kyoto Protocol (please refer to cabinet’s inner label for type and volume, GWP of 134a= 1,300. R404a= 3,800).

FOR HYDROCARBON REFRIGERATION ONLY (R-290) SEE BELOW:

• DANGER - Risk of fire or explosion. Flammable refrigerant used. Do not use mechanical devices to defrost refrigerator. Do not

puncture refrigerant tubing.

• DANGER - Risk of fire or explosion. Flammable refrigerant used. To be repaired only by trained ser vice personnel. Do not puncture

refrigerant tubing.

• CAUTION - Risk of fire or explosion. Flammable refrigerant used. Consult repair manual/owner’s guide before attempting to service

this product. All safety precautions must be followed.

• CAUTION - Risk of fire or explosion. Dispose of properly in accordance with federal or local regulations. Flammable refrigerant used.

• CAUTION - Risk of fire or explosion due to puncture of refrigerant tubing; follow handling instructions carefully. Flammable refrigerant

used.

• CAUTION - Keep clear of obstruction all ventilation openings in the appliance enclosure or in the structure for building-in.

SAFETY PRECAUTIONS

When using electrical appliances, basic safety precautions should be
followed, including the following:

• This refrigerator must be properly installed and located in
accordance with the Installation Instructions before it is used.

• Do not allow children to climb, stand or hang on the shelves
in the refrigerator. They could damage the refrigerator and
seriously injure themselves.

• Do not touch the cold surfaces in the freezer compartment
when hands are damp or wet. Skin may stick to these
extremely cold sur faces.

• Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance. Do not store
explosive substances such as aerosol cans with a flammable
propellant in this appliance.

• Keep f ingers out of the “pinch point” areas; clearances between
the doors and between the doors and cabinet are necessarily
small; be careful closing doors when children are in the area.

• Unplug the refrigerator before cleaning and making repairs.

• Setting temperature controls to the 0 position does not
remove power to the light circuit, perimeter heaters, or
evaporator fans.

NOTE: We strongly recommend that any servicing be preformed
by a preferred service provider or qualified technician.

1

TRUE

208-230/60/1

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

WARNING!DANGER!

RISK OF CHILD
ENTRAPMENT

PROPER DISPOSAL OF THE REFRIGERATOR

Child entrapment and suffocation are not problems of the past.
Junked or abandoned refrigerators are still dangerous… even if they
will sit for “just a few days.” If you are getting rid of your old refrigera­tor, please follow the instructions below to help prevent accidents.

BEFORE YOU THROW AWAY YOUR OLD
REFRIGERATOR OR FREEZER:

• Take off the doors.

• Leave the shelves in place so that children may not easily climb
inside.

APPLIANCE DISPOSAL

When recycling appliance please make sure that the refrigerants are
handled according to local and national codes, requirements and
regulations.

REFRIGERANT DISPOSAL

Your old refrigerator may have a cooling system that uses “Ozone
Depleting” chemicals. If you are throwing away your old refrigerator,
make sure the refrigerant is removed for proper disposal by a quali­fied service technician. If you intentionally release any refrigerants you
can be subject to fines and imprisonment under provisions of the
environmental regulations.

USE OF EXTENSION CORDS

NEVER USE AN EXTENSION CORD! TRUE will not war-

ranty any refrigerator that has been connected to an extension cord.

REPLACEMENT PARTS

• Component parts shall be replaced with like components.

• Servicing shall be done by authorized service personnel, to
minimize the risk of possible ignition due to incorrect parts or
improper service.

• Lamps must be replaced by identical lamps only.

• If the supply cord is damaged, it must be replaced by a special
cord or assembly available from the manufacturer or its service
agent.

HOW TO CONNECT ELECTRICITY

DO NOT, UNDER ANY CIRCUMSTANCES, CUT OR
REMOVE THE GROUND PRONG FROM THE POWER
CORD. FOR PERSONAL SAFETY, THIS APPLIANCE
MUST BE PROPERLY GROUNDED.

The power cord from this appliance is equipped with a grounding
plug which minimizes the possibility of electric shock hazard.

Have the wall outlet and circuit checked by a qualified electrician to
make sure the outlet is properly grounded.

If the outlet is a standard 2-prong outlet, it is your personal respon­sibility and obligation to have it replaced with the properly grounded
wall outlet.

The refrigerator should always be plugged into it’s own individual
electrical circuit, which has a voltage rating that matches the rating
plate.

This provides the best performance and also prevents overloading
building wiring circuits which could cause a fire hazard from over­heated wires.

Never unplug your refrigerator by pulling on the power cord. Always
grip plug firmly and pull straight out from the outlet.

Repair or replace immediately all power cords that have become
frayed or otherwise damaged. Do not use a cord that shows cracks
or abrasion damage along its length or at either end.

When removing the refrigerator away from the wall, be careful not
to roll over or damage the power cord.

If supply power cord is damaged it should be replaced with original
equipment manufacture parts. To avoid hazard this should be done
by a qualified service technician.

USE OF ADAPTER PLUGS

NEVER USE AN ADAPTER PLUG! Because of potential safety

hazards under certain conditions, we strongly recommend against the
use of an adapter plug.

The incoming power source to the cabinet including any adapters
used must have the adequate power available and must be properly
grounded. Only adapters listed with UL should be used.

NORTH AMERICA USE ONLY!

NEMA plugs

TRUE uses these types of plugs. If you do not have the right outlet
have a certified electrician install the correct power source.

NOTE: International plug configurations vary by voltage and country.

115/60/1
NEMA-5-15R

115/208-230/1
NEMA-14-20R

115/60/1
NEMA-5-20R

NEMA-6-15R

2

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

INSTALLATION

www.truemfg.com

OWNERSHIP

To ensure that your unit works properly from the first day, it must
be installed properly. We highly recommend a trained refrigeration
mechanic and electrician install your TRUE equipment. The cost of a
professional installation is money well spent.

Before you start to install your TRUE unit, carefully inspect it for
freight damage. If damage is discovered, immediately file a claim with
the delivery freight carrier.

TRUE is not responsible for damage incurred during shipment.

UNCRATING

TOOLS REQUIRED

• Adjustable Wrench

• Phillips Screwdriver

• Level

The following procedure is recommended for uncrating the unit:

A. Remove the outer packaging, (cardboard and bubbles or

Styrofoam corners and clear plastic). Inspect for concealed
damage. Again, immediately file a claim with the freight carrier
if there is damage.

B. Move your unit as close to the final location as possible before

removing the wooden skid.

ELECTRIC INSTALLATION & SAFETY
INFORMATION

• If the supply cord is damaged, it must be replaced by a special
cord or assembly available from the manufacturer or its service
agent.

• Lamps must be replaced by identical lamps only.

• Appliance tested according to the climate classes 5 and 7
temperature and relative humidity.

ELECTRICAL INSTRUCTIONS

A. Before your new unit is connected to a power supply, check the

incoming voltage with a voltmeter. If anything less than 100% of
the rated voltage for operation is noted, correct immediately.

B. All units are equipped with a service cord, and must be

powered at proper operating voltage at all times. Refer to
cabinet data plate for this voltage.

TRUE RECOMMENDS THAT A SOLE USE CIRCUIT BE
DEDICATED FOR THE UNIT.

WARNING: Compressor warranties are void if compressor burns

out due to low voltage.

WARNING: Power supply cord ground should not be removed!

WARNING: Do not use electrical appliances inside the food stor-

age compartments of the appliances unless they are of the type
recommended by the manufacturer.

WIRE GAUGE CHART

115 Volt s Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160

2 14 14 14 14 14 14 14 14 14 14 14 14
3 14 14 14 14 14 14 14 14 14 14 14 12
4 14 14 14 14 14 14 14 14 14 12 12 12
5 14 14 14 14 14 14 14 12 12 12 10 10
6 14 14 14 14 14 14 12 12 12 10 10 10

7 14 14 14 14 14 12 12 12 10 10 10 8
8 14 14 14 14 12 12 12 10 10 10 8 8
9 14 14 14 12 12 12 10 10 10 8 8 8
10 14 14 14 12 12 10 10 10 10 8 8 8
12 14 14 12 12 10 10 10 8 8 8 8 6

14 14 14 12 10 10 10 8 8 8 6 6 6
16 14 12 12 10 10 8 8 8 8 6 6 6
18 14 12 10 10 8 8 8 8 8 8 8 5
20 14 12 10 10 8 8 8 6 6 6 5 5
25 12 10 10 8 8 6 6 6 6 5 4 4

30 12 10 8 8 6 6 6 6 5 4 4 3
35 10 10 8 6 6 6 5 5 4 4 3 2
40 10 8 8 6 6 5 5 4 4 3 2 2
45 10 8 6 6 6 5 4 4 3 3 2 1
50 10 8 6 6 5 4 4 3 3 2 1 1

NOTE: To reference wiring diagram, remove front louvered grill,
wiring diagram is positioned on the inside cabinet wall.

230 Volts Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160

5 14 14 14 14 14 14 14 14 14 14 14 14
6 14 14 14 14 14 14 14 14 14 14 14 12
7 14 14 14 14 14 14 14 14 14 14 12 12
8 14 14 14 14 14 14 14 14 14 12 12 12
9 14 14 14 14 14 14 14 14 12 12 12 10

10 14 14 14 14 14 14 14 12 12 12 10 10
12 14 14 14 14 14 14 12 12 12 10 10 10
14 14 14 14 14 14 12 12 12 10 10 10 8
16 14 14 14 14 12 12 12 10 10 10 8 8
18 14 14 14 12 12 12 10 10 10 8 8 8

20 14 14 14 12 10 10 10 10 10 8 8 8
25 14 14 12 12 10 10 10 10 8 8 6 6
30 14 12 12 10 10 10 8 8 8 6 6 6
35 14 12 10 10 10 8 8 8 8 6 6 5
40 14 12 10 10 8 8 8 6 6 6 5 5

50 12 10 10 8 6 6 6 6 6 5 4 4
60 12 10 8 6 6 6 6 6 5 4 4 3
70 10 10 8 6 6 6 5 5 4 4 2 2
80 10 8 8 6 6 5 5 4 4 3 2 2
90 10 8 6 6 5 5 4 4 3 3 1 1
100 10 8 6 6 5 4 4 3 3 2 1 1

3

TRUE

X

X

X

X

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

TAC RECOMMENDED OPERATING CONDITIONS

INSTALLATION TIPS

• Do not place into direct sunlight.

• No HVAC supply or return air vents pushing air into or pulling
air out of cabinet.

• No ceiling fans.

• No doorways.

• Make sure cabinet is level from back-to-back and side-to-side.

NOTE: Check for correct clearance space in back of cabinet and
above. A 4-INCH (102 mm) clearance requirement for the rear of
cabinet and 12-INCH (305 mm) clearance above cabinet.

• Maximum ambient condition 75 degrees and
55% Relative Humidity.

• Place cabinet in an area that will not have any air drafts.

• Excessive airflow around cabinet can effect interior cabinet
airflow (air-curtain).

www.truemfg.com

8 inches
203 mm

W

O

L

F

R

A

I

R

F

L

O

W

I

A

3 inches

76 mm

≤ 75ºF
≤ 23ºC

≤ 55%

4

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

LOCATING

WARNING: BE SURE THERE IS ADEQUATE
VENTILATION IN YOUR ROOM. MAXIMUM AMBIENT
CONDITION 75 DEGREES AND 55% RELATIVE
HUMIDITY. WARRANTY IS VOID IF VENTILATION IS
INSUFFICIENT.

CLEARANCES

For proper cabinet operation, clearance guidelines should be
followed.

AIR CURTAINS – 4" at the rear and 12" at the top.

A. Remove louver from the front of cabinet and backguard (if

applicable) from rear of cabinet. Remove louver grill by backing
out Phillips screws located on either side of the louver grill. See
image 1. Pull the louver grill out from the cabinet front. See
image 2. To reinstall grill, place louver grill back into brackets
located at the base of the unit. See image 3. Snap top of louver
grill into place. Replace screws).

B. Skid bolts are located in each of 4 corners inside cabinet

bottom. See image 4.

C. Remove skid bolts. See image 5.

D. Cut straps if applicable. See image 6.

E. Carefully lift cabinet off of skid.

LEVELING

A. Set unit in its final location. Be sure there is adequate ventilation

in your room. Under extreme heat conditions, (100°F+,
38°C+), you may want to install an exhaust fan.

WARNING: WARRANTY IS VOID IF VENTILATION IS
INSUFFICIENT.

B. Proper leveling of your TRUE cooler is critical to operating

success (for non-mobile models). Effective condensate removal
and door operation will be effected by leveling.

C. The cooler should be leveled front to back and side to side with

a level.

D. Ensure that the drain hose or hoses are positioned in the pan.

E. Free plug and cord from inside the lower rear of the cooler (do

not plug in).

F. The unit should be placed close enough to the electrical supply

so that ex tension cords are never used.

NOTE: If the cabinet has a center leveling screw, castor, or leg,
make sure it is adjusted properly so it makes full contact with the
floor after the cabinet has been leveled.

WARNING: CABINET WARRANTIES ARE VOID IF
OEM POWER CORD IS TAMPERED WITH. TRUE
WILL NOT WARRANTY ANY UNITS THAT ARE
CONNECTED TO AN EXTENSION CORD.

21

3

4

5 6

Images 4-6, removing skid from bottom of cabinet.

INSTALLATION OF LEGS AND CASTORS

LEG LEVELERS:

If the cabinet is not level use an open-end wrench and turn adjustable
tips on legs until cooler is level. (See image 1).

CAUTION

To avoid damage to lower rail assembly, slowly raise unit to upright
position after installing castors.

1

Leg levelers in the bottom of the cabinet can be backed out for leveling.

5

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

SETUP

www.truemfg.com

STANDARD ACCESSORIES

SHELVING INSTALLATION / OPERATION

SHELF INSTALLATION:

A. Hook shelf clips onto shelf standards.

B. Position all four shelf clips equal in distance from the floor for

flat shelves.

C. Lower front of gravity feed TrueTrac organizers to enable

proper feed.

D. Place shelves on shelf clips making sure all corners are seated

properly.

NOTE: Do not load product to where it would over hang the shelf.

Shelf
Standards

CANTILEVER SHELVING INSTALLATION:

A. Install the shelf supports into the shelf standards that are located
in the rear corners of the cabinet. See photos 1 & 2.

1 2

Shelf

Shelf

Shelf
Clip

6

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

PRODUCT ID STRIP INSTALLATION

A. Take the shelf and turn it around. The back of the shelf should

be facing out. See images 1-2.

B. The product ID strip snaps onto the shelf with the larger

opening of the strip toward the bottom. See images 3-4.

C. After product ID strip is installed tags can be put into the flavor

strip. See image 5.

www.truemfg.com

1 2

Turn shelf around.

3

Product ID strip end view

4 5

Product ID strip install.

7

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

OPERATION

STARTUP

A. The compressor is ready to operate. Plug in the cooler.

PLEASE REVIEW THE FOLLOWING CAUTIONS
WHEN THE OPTIONAL HEATED PAN IS USED.

CAUTION: This unit has two power supply cords. Unplug both

cords before moving or servicing this appliance.

CAUTION: This unit has two power supply cords. Connect
each plug to a receptacle that is connected to an
individual branch circuit.

CAUTION: This unit has more than one disconnect switch (plug).

B. Temperature controls are factor y-set to give refrigerators an

approxiate temperature of 35°F (1.6ºC). Allow unit to function
several hours, completely cooling cabinet before changing the
control setting.

Temperature Control Location and Settings.

• Temperature control type will vary upon model and age of
cabinet.

• Mechanical control or electronic control without display:

- Inside cabinet

- Behind cabinet

- Behind front or rear access grill

• Electronic control with display:

- In counter top

- In top louvered panel

- In or behind bottom louvered grill

See website for adjustments, sequence of operation, and more

information.

www.truemfg.com

C. Excessive tampering with the control could lead to service

difficulties. Should it ever become necessary to replace
temperature control, be sure it is ordered from your TRUE
dealer or recommended service agent.

D. Good air flow in your TRUE unit is critical. Be careful to

load product so that it neither presses against the back wall,
nor comes within four inches of the evaporator housing.
Refrigerated air off the coil must circulate down the back wall.

NOTE: If the unit is disconnected or shut off, wait five minutes
before starting again.

RECOMMENDATION - Before loading product we recommend
you run your TRUE unit empty for two to three days. This allows
you to be sure electrical wiring and installation are correct and no
shipping damage has occurred. Remember, our factory warranty does
not cover product loss!

LIGHT SWITCH LOCATION: The light switch is located
behind the interior light inside the cabinet. HC cabinet lights are
turned on/off through the LAE temperature control. See page 14.

ON Position

8

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

ELECTRONIC TEMPERATURE CONTROLS

DIXELL ELECTRONIC TEMPERATURE CONTROL GENERAL SEQUENCE OF OPERATION

p1 = supply air (thermostat)
p2 = coil / copper line (defrost)
p3 = return air (display)

p3 probe is not installed and / or activated
in all applications with p3 is not installed
and / or activated, the display probe is p1.

DIXELL ELECTRONIC CONTROL GENERAL SEQUENCE OF OPERATION

1. Cabinet is plugged in.

a. Display will illuminate.

b. Interior lights will illuminate on Glass Door Models only. If lights do not come on verify the light switch is in the “ON”

position. Solid door cabinets may or may not have lights that may be controlled by the door switch.

c. Evaporator motors will come on (refrigerator only).

2. After the Dixell control preprogrammed time delay of 3-5 minutes, the compressorand freezer evaporator fan(s) will start if
the control is calling for cooling.

3. The Dixell control will cycle the compressor but may also cycle the evaporator fan(s) on and off determined
by the Set-Point and Differential temperatures.

a. The Set-Point is the adjustable preprogrammed temperature which shuts off the compressor and evaporator fan(s). This

is not the programmed cabinet temperature.

b. The Differential is the non adjustable preprogrammed temperature that is added to the Set-Point temperature that will

star t the compressor and evaporator fan(s).

c. The Dixell control is designed to read and display a cabinet temperature not a product temperature.

This cabinet temperature may reflect the refrigeration cycle of the Set-Point and it’s Differential.
The most accurate temperature on a cabinets operation is to verify the product temperature.

Example: If the Set-Point is 33°F/1°C and the Differential is 8°F/4°C

(Set-Point) 33°F + 8 (Differential) = 41°F

Or

(Set-Point) 1°C + 4 (Differential) = 5°C

The compressor will cycle off 33°F/1°C and back on at 41°F/5°C

4. The Dixell control may be preprogrammed to initiate defrost at specif ic intervals that star t when the cabinet is
plugged in.

a. At this time the “dEF” may appear on the display and compressor will turn off until a preprogrammed temperature or

duration is reached. During this time, for freezers only, evaporator fan(s) will also turn off and the coil heater and drain
tube heaters will also be energized. Some cabinets may also change the rotation of the reversing condenser
fan motor.

b. After the preprogrammed temperature has been reached or duration for defrost has expired, there may be a shor t delay

for both the compressor and evaporator fans to restar t. At this time “dEF” may still appear on the display for a short
time.

9

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

DIGITAL TEMPERATURE CONTROL COMMANDS:

Use of LED: Each LED function is described in the table below.

Key Combinations:

To lock & unlock the keyboard.

To enter the programming mode.

To exit the programming mode.

HOW TO START A MANUAL DEFROST:

STEP 1 - Push the (DEFROST) key for more than (2)

seconds and a manual defrost will start.

STEP 2 - By pushing the (ON/OFF) key, the instrument
shows "OFF" for 5 seconds and then the
ON/OFF LED switch ON.

LED MODE FUNCTION

ON

FLASHING

ON

FLASHING

ON

The compressor is running

- Programming phase (ashing with LED )

- Anti-short cycle delay enabled

The fan is running

Programming phase (ashing with LED )

The defrost is enabled

ALARM SIGNALS

MESSAGE CAUSE OUTPUTS

“P1” Thermostat probe failure

“P2” Evaporator probe failure Alarm output ON; Other outputs unchanged

“P3” Auxiliary probe failure Alarm output ON; Other outputs unchanged

Maximum temperature

“HA”

alarm

Minimum temperature

“LA”

alarm

“EE” Data or memory failure Alarm output ON; Other outputs unchanged

“dA” Door switch alarm Alarm output ON; Other outputs unchanged

“EAL” External alarm Alarm output ON; Other outputs unchanged

“BAL” Serious external alarm Alarm output ON; Other outputs OFF

“PAL” Pressure switch alarm Alarm output ON; Other outputs OFF

NOTE: To silence alarm, press any button on keypad.

Alarm output ON; Compressor output according to
“COn” and “COF”

Alarm output ON; Other outputs unchanged

Alarm output ON; Other outputs unchanged

USING THE DIXELL ELECTRONIC CONTROL

HOW TO LOCK / UNLOCK THE KEYS:

STEP 1 - Press the (UP) and (DOWN) keys at the same

time for more than (3) seconds.

STEP 2 - The “POF” message will be displayed if the
keyboard is locked. At this point, it is only possible to view
the set point, MAXIMUM / MINIMUM temperature stored.

STEP 3 - To unlock the keyboard, press the (UP) and
(DOWN) keys at the same time for more than (3)

seconds. The "Pon" message will be displayed.

Dixell Control XW60VS

1

10

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

THE SET POINT IS WHERE THE COMPRESSOR WILL
SHUT OFF.

HOW TO SEE AND MODIFY THE SET POINT:

STEP 1 - Model XW60VS push and immediately release

the (SET) key. Model XR160C push and hold the (SET)
key: The display will show the (SET) point value.

STEP 2 - The (SET LED) will star t blinking.

STEP 3 - To change the (SET) value, push the (UP) or

(DOWN) arrows within (10) seconds.

STEP 4 - To memorize the new set point value, push
the (SET) key again or wait (10) seconds.

THE LOCAL DISPLAY SHOWS WHICH
PROBE IS READING.

Dixell Control XW60VS

1

Dixell Control XW60VS

HOW TO SEE “LOD” LOCAL DISPLAY:

STEP 1 - Press and hold the (SET) and (DOWN)

arrows at the same time for (7-12) seconds.

STEP 2 - You should then see (HY).

STEP 3 - Release the keys.

STEP 4 - Press the down arrow until you see the

letters (LOD).

STEP 5 - Press the (SET) button. You should see P1,
P2, P3. This is the probe used for the display. (All probes
may not be used in some applications). To change, press
the (UP / DOWN) arrow to set a new number and then
push the (SET) button to save these changes.

Wait 10 seconds for control to display temperature.

1

11

TRUE

DOWNLOADING THE CONTROL PARAMETERS

Dixell Control XW60VS

INSTRUCTIONS

STEP 1

Turn controller in the off position or unplug cabinet.

STEP 2

Insert “Hot Key” into the back of the controller.

STEP 3

Turn on controller or plug in cabinet.

STEP 4

Hot Key will download automatically once download is
complete. Remove “Hot Key”.

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

THE INTERVAL BETWEEN DEFROST
TERMINATION IS THE TIME BETWEEN

EACH DEFROST CYCLE.

NOTE: This interval is started when the cabinet is plugged in

or after initiate of manual defrost.

HOW TO SEE “idF” INTERVAL
BETWEEN DEFROST:

STEP 1 - Press and hold the (SET) and (DOWN)

arrows at the same time for (7-12) seconds.

STEP 2 - You should then see (HY).

STEP 3 - Release the keys.

STEP 4 - Press the down arrow until you see the

letters "idF".

STEP 5 - Press the (SET) button. You should see the
number 6. This is time in hours between each defrost
cycle. To change, press the (UP / DOWN) arrow to
set a new number and then push the (SET) button
to save these changes. Wait 10 seconds for control to
display temperature.

Dixell Control XW60VS

1

NOTE: The interval between defrost termination is
the time between each defrost cycle.

THE PROGRAM PARAMETERS CAN BE
DOWNLOADED BY THE USE OF A "HOT KEY."

NOTE: These parameters will vary from model to model.

HOW TO DOWNLOAD
THE CONTROL PARAMETER:

STEP 1 - Turn controller in the off position or unplug

cabinet.

STEP 2 - Inser t “Hot Key” into the back of the controller.

STEP 3 - Turn on controller or plug in cabinet.

STEP 4 - "Hot Key" will download automatically once

download is complete. Remove “Hot Key”.

Dixell Control XW60VS

1

12

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE ELECTRONIC TEMPERATURE CONTROL GENERAL SEQUENCE OF OPERATION

t1 = Thermostat
t2 = Defrost
t3 = Display

t3 probe is not installed and / or activated in all applications
when t3 is not installed and / or activated, the display probe is t1.

LAE ELECTRONIC CONTROL GENERAL SEQUENCE OF OPERATION

1. Cabinet is plugged in.

a. Display will illuminate.

b. Interior light will illuminate on Glass Door Models only. Solid door cabinet lights are controlled by the door switch.

2. After the LAE control preprogrammed time delay of up to 6 minutes, the compressor and evaporator fan(s) will star t if the
control is calling for cooling.

a. Control or condenser fans may be already pre-programmed from the factory so at the start of every compressor cycle or

during a defrost cycle, the condenser fan(s) will reverse for 30 seconds to blow dir t off the condensing coil.

3. The LAE control will cycle the compressor but may also cycle evaporator fan(s) on and off determined by the Set-Point and
Differential temperatures.

a. The Set-Point is the adjustable preprogrammed temperature which shuts off the compressor and evaporator fan(s).

This is not the programmed cabinet temperature.

b. The Differential is the non adjustable preprogrammed temperature that is added to the Set-Point temperature that will

restart the compressor and evaporator fan(s).

c. The LAE control is designed to read and display a cabinet temperature not a product temperature.

This cabinet temperature may reflect the refrigeration cycle of the Set-Point and its Differential, or it may show an
average temperature.
The most accurate temperature on a cabinets operation is to verify the product temperature.

www.truemfg.com

Example: If the Set-Point is -9°F/-23°C and the Differential is 10°F/5°C

(Set-Point) -9°F + 10 (Differential) = 1°F

Or

(Set-Point) -23°C + 5 (Differential) = -18°C

The compressor and evaporator fan(s) will cycle off -9°F/-23°C and back on at 1°F/-18°C

4. The L AE control may be preprogrammed to initiate defrost by inter val or at specific times of day.

a. At this time the “dEF” will appear on the display and compressor will turn off until a preprogrammed temperature or

duration is reached. During this time for freezers only, evaporator fan(s) will also turn off and the coil heater and drain tube
heaters will also be energized. Some cabinets may also change the rotation of the reversing condenser fan motor.

b. After the preprogrammed temperature or duration for defrost has been reached there may be a short delay for both the

compressor and evaporator fans to restar t. At this time “dEF” may still appear on the display for a short time.

13

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

HOW TO DIAGNOSE AN LAE ELECTRONIC CONTROL

Indicator lights for Refrigeration/Heating Mode, Fan Operation, Defrost Mode.

www.truemfg.com

LAE Control

Info / Set Point

Button

USING THE LAE ELECTRONIC CONTROL

LOCKING AND UNLOCKING THE LAE CONTROLLER:

WHY: Locking of control is necessary to prevent changes to program that may affect

cabinet operation.

Manual Defrost /

Down Button

Manual Activation

Up Button

Stand- By

Button

LAE Control Icons

Compressor Running

Evaporator Fan Running

Cabinet in Defros t

Activation of 2nd Parameter Set

Alarm

1

HOW TO LOCK AND UNLOCK LAE CONTROLLER:

STEP 1 - To change lock setting press and release the Info button .

“t1” will appear. See image 1.

STEP 2 - Press the Down button until “Loc” appears. See image 2.

STEP 3 - While pressing and holding the Info button press the Up

or Down button to change the lock settings. If “no” appears,
the controller is unlocked. If “yes” appears, the controller is locked. See
images 3 and 4.

STEP 4 - Once the lock setting has been set correctly release the
info button . Wait 5 seconds for the display to show temperature.
See image 5.

HOW TO TURN LIGHTS ON / OFF:

STEP 1 - The LAE controller may need to be unlocked. (See instruction

above).

STEP 2 - To control lights by the LAE controller; press and release the
Manual Activation button .

2

3

Image 3: If “no” appears on screen,
the controller is unlocked.

4

Image 4: If “yes” appears on screen, the
controller is locked.

5

14

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

HOW TO TURN OFF THE LAE ELECTRONIC CONTROL:

May need to unlock control.

WHY: Turning off the control will deactivate all electrical components.

CAUTION: Turning off the control will not shut off power to the cabinet. Cabinet

must be unplugged prior to any repair.

HOW TO TURN OFF THE LAE ELECTRONIC CONTROL:

STEP 1 - To turn off control, press and hold the Stand-by button until

"OFF" appears. Release Stand-by button. See Image 2.

STEP 2 - To turn on control, repeat prior steps and a temperature will appear.

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

1

2

15

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

CHANGING THE "SET POINT":

May need to unlock control.

WHY: The set point is the temperature at which the compressor will shut off.

NOTE: The “set point” IS NOT the cabinet holding temperature.

HOW TO CHANGE THE “SET POINT”:

STEP 1 - To see the set point, press and hold the Info button .

See image 1.

STEP 2 - While still holding the Info button , press the Up or
Down button to change the “set point”.

STEP 3 - Once the “set point” has been set correctly release the Info
button . The display will show temperature. See image 2.

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

1

2

16

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

INITIATE A MANUAL DEFROST:

May need to unlock control.

WHY: A one time additional defrost may be necessary to clear accumulated frost / ice from evaporator coil.

HOW TO INITIATE A MANUAL DEFROST:

The method to initiate a manual defrost is determined by the Defrost Mode Parameter “DTM” preprogrammed in the controller.

REGULAR TIME DEFROST (TIM)

If controller is preprogrammed for “TIM”, press and release the Manual Defrost button until “dEF” appears.

REAL TIME CLOCK (RTC)

If controller is preprogrammed for “RTC” press the and hold the Manual Defrost button for 5 seconds until “dh1” appears.
Release the Manual Defrost button and then press and hold for an additional 5 seconds until “dEF” appears.

NOTE: Defrost will only terminate once a specific preset temperature or a preset time duration is reached.

17

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

CHANGING “DEFROST INTERVALS”:

May need to unlock control.

This can only be changed if defrost mode parameter “DFM” is set for “TIM”.

WHY: The defrost inter val is the time duration between defrost cycles. The defrost
interval time starts when the cabinet is supplied power or after a manual defrost.

HOW TO CHANGE “DEFROST INTERVALS":

STEP 1 - To see the set point, press and hold the Info button and the

Stand-by button at the same time.

NOTE: Depending on the version of control, one of three parameters will
appear: “ScL” image 1a, “SPL” image 1b, “MdL” image 1c.

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

1a

1b

1c

STEP 2 - Push the Up button until “dFt” appears. See image 2.

STEP 3 - Press and hold the Info button to see the defrost interval

time. See image 3.

STEP 4 - While pressing and holding the Info button , press the
Up or Down button to change the defrost interval times (higher
the number the less frequent the cabinet will defrost).

STEP 5 - Once the defrost interval time has been changed, release the Info
button .

STEP 6 - Wait 30 seconds for the display to show temperature.
See image 4.

2

3

4

18

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

HOW TO CHANGE DISPLAY READOUT FROM
FAHRENHEIT TO CELSIUS:

May need to unlock control.
This can NOT be changed with the LAE model AR2-28 version of the control. See
page 32 for more information.

WHY: Changing readout will assist with customer application.

HOW TO CHANGE DISPLAY READOUT FROM
FAHRENHEIT TO CELSIUS:

STEP 1 - To change the display, press and hold the Info button and

the Stand-by button at the same time. “MdL” or “SPL” will appear.
See images 1a and 1b.

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

1a

1b

2

STEP 2 - Push the Down button until “ScL” appears. See image 2.

STEP 3 - Press and hold the Info button to see the “readout scale”.

See image 3.

STEP 4 - While pressing and holding the Info button , press the
up or down button to change the “readout scale".
See image 4.

STEP 5 - Once the “readout scale” has been changed, release the info
button .

STEP 6 - Wait 30 seconds for the display to show temperature.
See image 5.

3

4

5

19

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

LAE Control

www.truemfg.com

DISPLAYING TEMPERATURE PROBES, T1, T2, T3:

WHY: To display temperature probe readings in different locations of the cabinet.

HOW TO DISPLAY PROBE TEMPERATURES:

STEP 1 - To display T1 temperature, press and release the info button

. “t1” will appear. See image 1.

STEP 2 - Press and hold the info button . This is the temperature of
the T1 Probe. See image 2.

STEP 3 - By releasing the info button , “t2” will appear. Press and hold
the info button to display the temperature of the T2 probe.

Info / Set Point

Button

Manual Activation

Up Button

Manual Defrost /

Down Button

Stand- By

Button

1

2

STEP 4 - By releasing the info button again, “t3” will appear. Press and
hold the info button to display the temperature of the T3 probe. (If
probe T3 is not activated, “t3” will not appear of the display.)

DISPLAY CODES

DISPLAY

Defrost in progress Room high temperature alarm
Controller in stand-by Room low temperature alarm
Door open alarm Probe T1 failure
Instant Probe 1 temperature Probe T2 failure
Instant Probe 2 temperature Probe T3 failure

Instant Probe 3 temperature Maximum probe 1 temperature recorded

Minutes of the Real Time Clock Minimum probe 1 temperature recorded
Hours of the Real Time Clock Keypad state lock

20

TRUE

SUBJECT TO CHANGE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

LAE CONTROLLER PARAMETER SETTINGS FOR CELSIUS

For LAE control model AR2-28 ONLY, ALL parameters with a formula
shown need to be converted for Celsius applications.

EXAMPLE:

If current SPL is set for 20 degrees F the formula is (X-32) / 1.8

(20-32) / 1.8 = -6.7 Celsius

AR2-28

SCL 1C ADO
SPL (X-32) / 1.8 AHM
SPH (X-32) / 1.8 AHT (X-32) / 1.8

SP (X-32) / 1.8 ACC
C-H IISM
HYS (X) / 1.8 IISL (X-32) / 1.8
CRT IISH (X-32) / 1.8
CT1 IISP (X-32) / 1.8
CT2 IIHY (X) / 1.8

CSD IIFC
DFM HDS

DFT IIDF

DH1 SB
DH2 DS
DH3 DSM
DH4 DI2
DH5 STT
DH6 EDT

DLI (X-32) / 1.8 LSM
DTO OA1
DTY OA2
DPD CD
DRN INP

DDM OS1 (X) / 1.8

DDY T2

FID OS2 (X) / 1.8
FDD (X-32) / 1.8 T3

FTO OS3 (X) / 1.8

FCM TLD

FDT (X) / 1.8 TDS

FDH (X) / 1.8 AVG

FT1 SIM
FT2 ADR

FT3
ATM
ALA (X-32) / 1.8
AHA (X-32) / 1.8

ALR (X) / 1.8
AHR (X) / 1.8

ATI

ATD

21

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

MAINTENANCE, CARE, CLEANING

CLEANING THE CONDENSER COIL

When using electrical appliances, basic safety precautions should be
followed, including the following:

TOOLS REQUIRED

www.truemfg.com

• Phillips Screwdriver

• Stiff Bristle Brush

• Adjustable Wrench

STEP 1 - Disconnect power to unit.

STEP 2 - See page below for grill removal instructions

STEP 3 - Clean off accumulated dirt from condensing coil with a

stiff bristle brush.

STEP 4 - After brushing condenser coil vacuum dirt from coil, and
interior floor.

STEP 5 - Replace grill assembly.

STEP 6 - Connect unit to power and check to see if condensing

unit is running.

All TRUE TAC Models are manufactured with Reversing Condenser
Fan Motors. This kind of fan motor allows less dust and dirt to accu­mulate onto the condenser coil. This reduces the required cleaning
time of the condenser coil and allows for less expensive operating
costs.

AIR CURTAINS: GRILL REMOVAL

• Air Tank or CO2 Tank

• Vacuum Cleaner

A. Remove louver from the front of cabinet and backguard (if

applicable) from rear of cabinet. Remove louver grill by backing
out Phillips screws located on either side of the louver grill. See
image 1. Pull the louver grill out from the cabinet front. See
image 2.

21

22

TRUE

Condenser

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

IMPORTANT WARRANTY INFORMATION

Condensers accumulate dirt and require cleaning every 30 days.
Dirty condensers result in compressor failure, product loss, and lost
sales, which are not covered by warranty.

If you keep the Condenser clean you will minimize your service
expense and lower your electrical costs. The Condenser requires
scheduled cleaning every thir ty days or as needed.

Air is pulled through the Condenser continuously, along with dust,
lint, grease, etc.

A dirty Condenser can result in NON-WARRANTEED part &
Compressor Failures, Product Loss, and Lost Sales.

Proper cleaning involves removing dust from the Condenser. By using
a soft brush, or vacuuming the Condenser with a shop vac, or using
CO2, nitrogen, or pressurized air.

If you cannot remove the dirt adequately, please call your refrigera­tion service company.

On most of the reach-in units the condenser is accessible in the
rear of the unit. You must remove the cabinet grill to expose the
Condenser.

The Condenser looks like a group of vertical fins. You need to be able
to see through the condenser for the unit to function at maximum
capacity. Do not place filter material in front of condensing coil. This
material blocks air-flow to the coil similar to having a dirty coil.

THE CLEANING OF THE CONDENSER IS NOT
COVERED BY THE WARRANTY!

HOW TO CLEAN THE CONDENSER:

1. Disconnect the electrical power to the unit.

2. Remove the louvered grill.

3. Vacuum or brush the dir t, lint, or debris from the finned
condenser coil.

4. If you have a signif icant dir t build up you can blow out the
condenser with compressed air.

(CAUTION MUST BE USED TO AVOID EYE INJURY.
EYE PROTECTION IS RECOMMENDED.)

5. When finished be sure to replace the louvered grill. The grill
protects the condenser.

6. Reconnect the electrical power to the unit.

If you have any questions, please call TRUE Manufacturing at 636­240-2400 or 800-325-6152 and ask for the Service Depar tment.
Direct to Service Department 1(855)372-1368. Service Department
Availability Monday-Thursday 7:00 a.m. to 7:00 p.m., Friday 7:00 a.m.
to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m. CST.

Condensing Unit

Airflow

23

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

STAINLESS STEEL EQUIPMENT CARE
AND CLEANING

CAUTION: Do not use any steel wool, abrasive or chlorine based

products to clean stainless steel surfaces.

STAINLESS STEEL OPPONENTS

There are three basic things which can break down your stainless
steel’s passivity layer and allow corrosion to rear its ugly head.

1. Scratches from wire brushes, scrapers, and steel pads are just
a few examples of items that can be abrasive to stainless steel’s
surface.

2. Deposits left on your st ainless steel can leave spots. You may have
hard or sof t water depending on what part of the country you live
in. Har d water can leave spot s. Hard water that is heated can le ave
deposits if left to sit too long. These deposits can cause the
passive layer to break down and rust your stainless steel.
All deposits left from food prep or service should be removed
as soon as possible.

3. Chlorides are present in table salt, food, and water. Household
and industrial cleaners are the worst type of chlorides
to use.

RECOMMENDED CLEANERS FOR CERTAIN
SITUATIONS / ENVIRONMENTS OF STAINLESS
STEEL

A. Soap, ammonia and detergent medallion applied with a cloth or

sponge can be used for routine cleaning.

B. Arcal 20, Lac-O-Nu Ecoshine applied provides barrier f ilm for

fingerprints and smears.

C. Cameo, Talc, Zud First Impression is applied by rubbing in

the direction of the polished lines for stubborn stains and
discoloring.

D. Easy-off and De-Grease It oven aid are excellent for removals

on all finishes for grease-fatty acids, blood and burnt-on foods.

E. Any good commercial detergent can be applied with a sponge

or cloth to remove grease and oil.

F. Benefit, Super Sheen, Sheila Shine are good for restoration /

passivation.

NOTE: The use of stainless steel cleaners or other such solvents is
not recommended on plastic parts. Warm soap and water will suffice.

8 STEPS THAT CAN HELP PREVENT RUST ON
STAINLESS STEEL:

1. USING THE CORRECT CLEANING TOOLS
Use non-abrasive tools when cleaning your stainless steel

products. The stainless steel’s passive layer will not be harmed
by soft cloths and plastic scouring pads. Step 2 tells you how to
find the polishing marks.

2. CLEANING ALONG THE POLISH LINES
Polishing lines or “grain” are visible on some stainless steels.

Always scrub parallel to visible lines on some stainless steels.
Use a plastic scouring pad or soft cloth when you cannot see
the grain.

3. USE ALKALINE, ALKALINE CHLORINATED OR

NON-CHLORIDE CONTAINING CLEANERS

While many traditional cleaners are loaded with chlorides, the

industry is providing an ever increasing choice of non-chloride
cleaners. If you are not sure of your cleaner’s chloride content
contact your cleaner supplier. If they tell you that your present
cleaner contains chlorides, ask if they have an alternative. Avoid
cleaners containing quaternary salts as they can attack stainless
steel, causing pitting and rusting.

4. WATER TREATMENT
To reduce deposits, soften the hard water when possible.

Installation of certain filters can remove corrosive and distasteful
elements. Salts in a properly maintained water softener can be
to your advantage. Contact a treatment specialist if you are not
sure of the proper water treatment.

5. MAINTAINING THE CLEANLINESS OF YOUR

FOOD EQUIPMENT

Use cleaners at the recommended strength (alkaline chlorinated

or non-chloride). Avoid build-up of hard stains by cleaning
frequently. When boiling water with your stainless steel
equipment, the single most likely cause of damage is chlorides in
the water. Heating any cleaners containing chlorides will have
the same damaging effects.

6. RINSE
When using chlorinated cleaners you must rinse and wipe dry

immediately. It is better to wipe standing cleaning agents and
water as soon as possible. Allow the stainless steel equipment
to air dry. Oxygen helps maintain the passivity film on stainless
steel.

7. HYDROCHLORIC ACID (MURIATIC ACID)

SHOULD NEVER BE USED ON STAINLESS STEEL

8. REGULARLY RESTORE/PASSIVATE STAINLESS
STEEL

24

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

GENERAL MAINTENANCE

LIGHT BULB REPLACEMENT

WARNING: Disconnect power to cabinet before replacing light

bulbs.

LIGHT BULB REPLACEMENT:

• Hold firmly on the end of the light bulb and pull toward the
center of the cabinet. The lampholders are spring activated so
the bulb can easily be replaced. (See Image 1).

• When installing a new bulb make sure the prongs at the
end of the bulb seat appropriately into the lampholder.
(See Image 2).

www.truemfg.com

1

Interior Lamp

2

Interior Lampholder

25

FOR ADDITIONAL MAINTENANCE INSTRUCTION,
PLEASE VISIT THE MEDIA CENTER AT
WWW.TRUEMFG.COM

TRUE

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

2001 East Terra Lane • O’Fallon, Missouri 63366-4434, USA

USA Toll Free: 800-325-6152 • USA Tel: [phone] • USA FAX: [phone]

USA Parts Only: 800-424-TRUE • USA Direct Parts Fax: [phone]

UK Ofce: [phone] • UK Ofce FAX: [phone]

UK Toll Free: 0 800 783 2049 • UK Toll Free to USA: 0 800 894 928

EU / Russia / CIS Ofce 8:00 am - 5:00 pm

True Food International Germany GmbH • Hauptstr. 269 • 79650 Schopfheim • Germany

Tel: [phone] • Fax: [phone]

Geschaeftsfuehrer: Amtsgericht Frankfurt HR B 93972,

www.truemfg.com

International FAX: [phone]

United Kingdom Ofce 8:30 am - 5:00 pm

Field’s End Road, Goldthorpe, Nr. Rotherham

South Yorkshire, S63 9EU • United Kingdom

Ust-Id: DE289722456

Australia Ofce 8:00 am - 5:00 pm

True Food International – Australia PTY Ltd

6B Phiney Place • Ingleburn, NSW 2565 • Australia

Tel: [phone] • Fax: [phone]

Canada

Toll Free to US: [phone] • Tel: [phone] • FAX: [phone]

Mexico 9:00 am - 5:30 pm

Toll Free to USA: [phone]

Toll Free in México to México City Ofce: 01 800 202 0687

México City Ofce: Tel: [phone]/6344

Fax: [phone]

True Chile Limitada 9:00 am - 5:30 pm

Avenida Las Condes #7009, Local 1A Edicio A

CP 7560764, Las Condes, Santiago. Chile

Tlf.: + 56 232 13 3600

Tlf. EE.UU.: +1 636.240.2400 • Fax EE.UU.: +1 636.272.7546

www.truemfg.com

26

TAC-27K / TAC-27K-HC-LD: AIR CURTAIN

www.truemfg.com

WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)

THIS WARRANTY ONLY APPLIES TO UNITS SHIPPED FROM TRUE'S MANUFACTURING FACILITIES AFTER SEPTEMBER 1, 2015.

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in
accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from
the date of original installation or 39 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within three (3) years of original installation or
thirty-nine (39) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of
defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by
TRUE.
Warranty does not cover standard wear parts which include door gaskets, incandescent bulbs or fluorescent bulbs. Warranty also does not
cover issues caused by improper installation or lack of basic preventative maintenance which includes regular cleaning of condenser coils.

In addition to the Three (3) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free
from defects in both material and workmanship under normal and proper use and maintenance service for a period of two (2) additional years from the
date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or
replaced with a compressor or compressor parts of similar design and capacity.
The two (2) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does
not apply to any other parts or components, including, but not limited to: cabinet, paint finish, temperature control, refrigerant, metering device, driers,
motor starting equipment, fan assembly or any other electrical component, etcetera.

The two year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:

1. This system contains R404A, R134A, or R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please
call TRUE technical service department (855-372-1368). Failure to comply with recommended lubricant specification will void the compressor warranty.

2. Drier replacement is very important and must be changed when a system is opened for servicing. An OEM exact replacement should be used.
The new drier must also be the same capacity as the drier being replaced.

3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

TRUE's sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This
warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS
WHETHER OR NOT ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom deliv­ered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
RELOCATION OF CABINET FOR REPAIR. True is not responsible for the cost to move a cabinet for any reason from its position of operation on
the customer's premises to make a warranty repair.
NON OEM PARTS. Use of non OEM parts without manufacturer's approval will void cabinet warranty.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is
not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect,
abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM INCORRECT SUPPLY VOLTAGE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR UNSTABLE SUPPLY VOLTAGE.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES,
EXPRESSED, IMPLIED OR STATUTORY, EXCEPT THE THREE (3) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL TWO (2) YEAR COMPRESSOR
WARRANTY AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY
AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON
THE FACE HEREOF.
OUTSIDE U.S. AND CANADA: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or
used outside the United States and Canada. This warranty only applies to units shipped from True's manufacturing facilities after September 1, 2015.

THREE-YEAR PARTS &LABOR WARRANTY

ADDITIONAL TWO-YEAR COMPRESSOR WARRANTY

404A/134A/HYDROCARBON COMPRESSOR WARRANTY

WARRANTY CLAIMS

WHAT IS NOT COVERED BY THIS WARRANTY

27

SB • 11/17