Page 1
TSX, TSXa, ESX
Elliptical Owner’s
Manual
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Frank Trulaske, founder and CEO of TRUE®, has had the same simple philosophy of delivering
superior products, service and support for over 30 years. Today, TRUE is the global leader in
premium cardio equipment for the commercial and residential markets. Our goal is to be the
leader in technology, innovation, performance, safety and style. TRUE has received many awards
for its commercial and retail product over the years and remains the benchmark for the industry.
Fitness facilities and consumers invest in TRUE products for their durable commercial platforms
used in all its cardio products, commercial, light commercial and residential alike.
e proud manufacturing traditions of quality and the culture of innovation at TRUE has given
rise to a full line of truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a
result, people all over the world are beneting from the TRUE experience.
Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control® technology is just one of the remarkable
ways we deliver simple and superior performance every user can enjoy, and most importantly,
use to achieve personal health and tness goals.
TRUE strives to perfect biomechanically correct and orthopedically comfortable, functional
products. Whether it be the mesh seat in the recumbent bike, the So Step® in the elliptical
cross-trainers or the So System® in our treadmills, we deliver the best.
At the heart of our success is the relentless and systematic life testing of both our products and
their components. We have dedicated employees who understand our philosophy is to deliver
the best products in the world.
Our goal is not to sell the most cardio products in the world, but to deliver the world’s best
premium equipment for our customers’ health and tness solutions.
To own a TRUE machine is to be part of an exclusive tness community that delivers results –
your results.
ank you for becoming a part of the TRUE experience.
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Table of contents
Chapter 1: Safety Instructions.............................................4
Chapter 2: Elliptical Overview............................................9
Chapter 3: Display Console.................................................14
Chapter 4: Programming & Operation............................18
Chapter 5: Care & Maintenance.........................................29
Chapter 6: Troubleshooting................................................31
Chapter 7: Additional Information...................................33
IMPORTANT:
Product specications, features & software are subject to change without notice.
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Chapter 1: Safety Instructions
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 1: Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
ese machines (models M30, M50, TSX, TSXa, ESX) are intended for residential use only.
CAUTION: Health related injuries may result from incorrect or excessive use of exercise equipment.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise
program, particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45,
smokes, has high cholesterol, is obese or has not exercised regularly in the past year. TRUE recommends consulting a tness professional on the correct use of this product. If at any time while exercising the user experiences
faintness, dizziness, pain or shortness of breath, he or she must stop immediately.
WARNING: READ ALL INSTRUCTIONS BEFORE USING THE ELLIPTICAL.
WARNING: To reduce the risk of burns, re and electric shock or injury to persons, follow these instructions:
• is machine should never be le unattended when plugged in.
• Do not use any type of extension cord with this product.
• Unplug it from the outlet when not in use and before any servicing.
• Do not operate the elliptical while being covered with a blanket, plastic, or anything that insulates or stops
airow.
• Always unplug this TRUE product before cleaning or attempting any maintenance activity.
• Connect each product to a properly grounded 110V electrical outlet.
• Check with a qualied electrician if you are unsure about proper grounding techniques. Do not modify
the plug provided with this product. If it will not t an electrical outlet, have a proper outlet installed by a
qualied electrician. e plug must be inserted into an outlet that has been properly installed and grounded
in accordance with all local codes and ordinances. If a properly grounded outlet is not available, a qualied
electrician must install one.
WARNING: Do not move the elliptical by liing the console. Do not use the console as a handlebar during a workout.
.
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Chapter 1: Safety Instructions
CAUTION:
• Any changes or modications to this equipment could void the product warranty.
• To avoid injury, enter the elliptical by stepping onto the side rails before stepping down onto the pedals. To
exit the elliptical, stop motion then step onto the side rails before exiting the machine.
• To disconnect, remove plug from electrical outlet.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, of if it has been dropped,
damaged, or even partially immersed in water. Contact TRUE Customer Service.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord
as a handle. Do not run the power cord along the side or under the elliptical.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent,
or a similarly qualied person to avoid a hazard.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being
administered. Such substances create the danger of combustion and explosion.
• Always follow the provided instructions for proper operation. Close supervision is necessary when used near
pets, children, or disabled persons.
• Do not use this product outdoors, near water, while wet, or in areas if high humidity including extreme
temperature changes
• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any
obstructing material.
• Never insert objects into any openings in this product. If an object should drop inside, stop the elliptical,
unplug the power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE
Customer Service.
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Chapter 1: Safety Instructions
CAUTION:
• Never place liquids of any type directly on the unit except in the bottle holders. Containers with lids are
recommended.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Keep
all loose clothing, shoelaces and towels away from moving parts.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Keep rear of the elliptical at least 48” away from the wall or other obstructions and the sides of the elliptical at
least 20” away from the wall or obstructions.
• Use the side handrails whenever additional stability is required. In case of emergency, the side handrails should
be grabbed and the user should place his/her feet on the side platforms. e front handlebars should be used to
grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not for stability,
emergency, or continuous use.
• Do not exceed maximum user weight of 350 pounds
• Avoid exiting elliptical while it is still in motion.
• When using this exercise machine, basic precautions should always be followed.
• Use this elliptical only for its intended use as described in this manual.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are
out of reach of the elliptical while it is in motion.
• Allow only one person at a time on the elliptical while it’s operating.
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Chapter 1: Safety Instructions
GROUNDING INSTRUCTIONS
• is product must be grounded. Grounding provides a path of least resistance for electric current to reduce
the risk of electric shock. is product is equipped with a cord having an equipment-grounding conductor and a
grounding plug. e plug must be plugged into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric
shock.
Check with a qualied electrician or serviceman if you area in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product – if it will not t the outlet; have a proper outlet
installed by a qualied electrician.
• e 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug illus-
trated in gure A. Make sure the product is connected to an outlet having the same conguration as the plug. No
adaptor should be used with this product.
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Chapter 2: Elliptical Overview
Chapter 1: Basic Safety
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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TSX
Chapter 2: Elliptical Overview
Upper Exercise Arms
Keypad +
Console
Contact Heart Rate
Pads
Hand Rails
Side Rails Footpad
Footpad
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Chapter 2: Elliptical Overview
TSXa
Contact Heart Rate
Pads
Hand Rails
Keypad +
Console
TRUE Lock
Upper Exercise Arms
Side Rails Footpad
Footpad
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Chapter 2: Elliptical Overview
ESX
Contact Heart Rate
Pads
Hand Rails
TRUE Lock
Rotating Handgrips
Keypad +
Console
Handgrip
Adjustment
Side Rails
Footpad
Footpad
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Chapter 2: Elliptical Overview
TRUE Lock™ - Exercise Lock Feature
The TSXa and ESX ellipticals include the TRUE Lock. This feature allows users to immobilize the foot
pedals. By locking the exercise machine, a user can create a more stable foot pedal when entering and
exiting the machine. TRUE Lock also prevents unintentional foot pedal movement when the machine is
stored and not in use.
Operating Instructions:
The TRUE Lock knob is designed to be positioned in either the locked or unlocked position. Always make
sure it is secured fully in one of these positions. To operate, rst pull knob to disengage, then simply turn
in the appropriate direction. Once you have reached the correct position, release knob.
Caution: Before exercising, ensure knob has been pulled and fully rotated counter-clockwise to
unlock.
Caution: When locking the device, ensure knob has been pulled and fully rotated clockwise to
lock. Foot pedals must be in the neutral (at rest position) to lock. To ensure the system is locked, slightly
move one of the foot pedals fore or aft. If system is locked only very slight movement is possible. If foot
pedal is not locked, re-check knob for full rotation in the clockwise direction and move foot pedal until
locking pin engages.
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Chapter 3: Display Console
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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red led console: TSX
Chapter 3: Display Console
ACCUMULATED WORKOUT
DISTANCE OR WATTS OF
RESISTANCE
HEART RATE OR
ACCUMULATED
CALORIES
ACCUMULATED/REMAINING
WORKOUT TIME OR CURRENT
WORKLOAD
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CURRENT PROGRAM
PROFILE
CURRENT RPM OF WORKOUT
OR METS
(Metabolic Equivalent of Task)
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Chapter 3: Display Console
Red Led Console With Stride Adjust: TSXa or Esx
ACCUMULATED WORKOUT
DISTANCE OR WATTS OF
RESISTANCE
HEART RATE OR
ACCUMULATED
CALORIES
ACCUMULATED/REMAINING
WORKOUT TIME OR CURRENT
WORKLOAD
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CURRENT PROGRAM
PROFILE
CURRENT RPM OF WORKOUT
OR METS
(Metabolic Equivalent of Task)
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Chapter 3: Display Console
blue lcd console: TSXa or ESX
ACCUMULATED WORKOUT
DISTANCE OR METS
(Metabolic Equivalent of Task)
iPod TRACK
ADVANCE
TARGET HEART RATE OR
CURRENT HEART RATE
iPod VOLUME
CONTROL
USB
ACCUMULATED/REMAINING
WORKOUT TIME OR CURRENT
WORKLOAD
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HEADPHONE
PLUG-IN
CURRENT PROGRAM
PROFILE
iPod
PLUG-IN
CURRENT RPM OF WORKOUT
OR CALORIES
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Chapter 4: Programming &
Operation
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 4: Programming &
Operation
Heart Rate Monitoring:
is elliptical can monitor your heart rate using either the chest strap provided with the elliptical or the metal
grips on the hand rails (called contact heart rate or CHR pads). A chest strap transmits your heart rate to the
elliptical via radio, and the CHR pads connect to a special computer circuit to extract your heart rate.
TRUE’s heart rate control (HRC) workouts let the elliptical monitor your relative exercise intensity by way
of your heart rate, then automatically adjust the workload to keep you at your target heart rate and thus your
desired exercise intensity.
Your heart rate is a good measure of your body’s exercise stress level. It reects dierences in your physical
condition, how tired you are, the comfort of the workout environment, even your diet and emotional state.
Using heart rate to control workload takes the guesswork out of your workout settings.
Consult your physician before using heart rate controlled workouts for advice on selecting a target heart rate
range. Also, it is important to use the elliptical for several workouts in the manual mode while monitoring your
heart rate. Compare your heart rate with how you feel to ensure your safety and comfort.
You need to wear a heart rate monitoring chest strap to use heart rate control. Monitoring is not recommended
when using the contact heart rate system for heart rate control workouts.
Chest Strap Heart Rate Monitoring:
Although this elliptical functions ne without using the heart rate monitoring
feature, this kind of monitoring gives you valuable feedback on your eort level.
Chest strap monitoring also allows you to use Heart Rate Control, the most
advanced exercise control system available.
When you wear a Polar® or compatible transmitter strap, the elliptical will display
your heart rate as a digital beats-per-minute (bpm) readout.
e transmitter strap should be worn directly against your skin, about one inch
below the pectoral muscles/breast line (see picture). Women should be careful to
place the transmitter below their bra line.
Some moisture is necessary between the strap and your skin. Sweat from your
exercise works best, but ordinary tap water may be used prior to your workout if
desired.
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Chapter 4: Programming &
Operation
A Note On Heart Rate Monitoring:
e chest strap produces a FM signal that the treadmill reads and registers your heart rate. e accuracy of a
reading may be aected when outside interference is present.
Contact Heart Rate (chr):
e CHR system lets you monitor your heart rate without wearing a strap.
Gently grasp the CHR pads.
During this time, the system is analyzing and locking in your heart rate.
Within about 15 seconds, your digital heart rate in beats per minute (bpm) should be displayed.
Important:
Exercise with smooth body motions.
Breathe smoothly and regularly, and avoid talking.
(Talking will cause unrepresentative heart rate spikes of 5 to 10 bpm.)
Grip the pads lightly, not tightly.
Make sure your hands are clean, free of both dirt and hand lotions.
When using a HRC workout, it is best to use chest strap monitoring.
Heart rate based workouts work best with the extra accuracy gained from a chest strap heart rate monitoring
system.
A Note on CHR Accuracy:
CHR monitoring may be less accurate than a chest strap, since the heart rate signals are much stronger at the
chest.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Red Led:
Here is a list of programming options available on your elliptical. Operation may dier depending on the model.
For more information on programming and operation please visit www.truetness.com.
Stride length:
Red LED Console for models (TSXa and ESX) feature the ability to change the users stride length from 17in. to
26in. with one inch intervals available.
Stride length Adjustments
Use the + or - STRIDE LENGTH keys to adjust to your desired stride length during any workout.
Auto Stride:
e auto stride feature will automatically adjust the users stride length based on your RPM.
While in any workout, press the AUTO STRIDE key to activate or deactivate this feature.
Target Heart Rate Workout:
Put on a Polar® or compatible transmitter chest strap.
Press HRC WORKOUT key then press ENTER.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Age then press ENTER
Use the + or - WORKLOAD keys to adjust Target Heart Rate then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Warm up: e beginning of an HRC workout, the elliptical is in full Manual Control mode. Gradually
increase your work level to slowly raise your heart rate to within 10 beats per minute (bpm) of your target heart
rate.
At the heart rate control stage: e elliptical takes control of workload and resistance
keeping your heart rate within a few bpm of your target. If you are using interval HRC, the elliptical alternates
between work and rest intervals.
Cool-down: e end of your workout time or distance, the elliptical reduces workload by half and goes
back into Manual Control mode, where you directly control your cool-down.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Red Led Continued:
Heart Rate Cruse Control:
While in any workout, set your current heart rate as your target heart rate by pressing the HRC CRUISE
CONTROL key.
Quick Start :
Quick Start by pressing the START key.
Use the + or - WORKLOAD keys to adjust the workload levels (1-25) at any time during the workout.
Change data readouts by pressing the CHANGE DISPLAY key.
Preset Workouts:
Start a Pre-Set workout by pressing the PRESET WORKOUTS key.
Press the PRESET WORKOUTS key until the desired program appears on the console then press ENTER.
All the Preset workouts are listed below.
Manual
Workout were the user sets the workload and time.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-25) at any time during the workout
Sports Intervals
Workout with a large change between work and rest intervals.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
Easy Intervals
Workout with a moderate change between work and rest intervals.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
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Chapter 4: Programming &
Operation
Preset Workouts Continued:
Rolling Hills
Workout with a series of gently changing workloads.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
One Big Hill
Workout with the workload gradually increasing to a maximum at the halfway point, then decreasing gradually
to the end.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
mix 3:
mix 3 is a cross-training workout that gives you the most exercise for your training time including, lower-body,
upper-body and total- body. It uses one-minute exercise segments with six dierent exercises.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
1. Stride Forward: At a moderate workload, using exercise arms mainly for balance.
2. Push Arms: Actively push your arms on each forward stroke while striding.
3. Stand on Side and Pull Arms: Step o of the pedals and place your feet on the side steps. Pull your
arms on each back stroke.
4. Reverse Stride and Bend Your Knees: Step back on the pedals and stride backwards. Bend your knees
to maximize your leg muscle usage.
5. Pull Arms: Actively pull your arms on each backward stroke while striding.
6. Stand on Side and Push Arms: Step o of the pedals and place your feet on the side steps. Push your
arms on each forward stroke.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Blue Lcd:
Here is a list of programming options available on your elliptical. Operation may dier depending on the model.
For more information on programming and operation please visit www.truetness.com.
Stride length:
Blue LCD Console for models (TSXa and ESX) feature the ability to change the users stride length from 17in. to
26in. with one inch intervals available.
Stride length Adjustments
Use the + or - STRIDE LENGTH keys to adjust to your desired stride length during any workout.
Auto Stride:
e auto stride feature will automatically adjust the users stride length based on your RPM.
While in any workout, press the AUTO STRIDE key to activate or deactivate this feature.
Saved Workouts:
Workout were the user has previously set the workload and time.
Saving a Workout
Aer the workout, during the workout summery display.
Press SAVED WORKOUTS/RECALL the console will display SAVE 1 for 3 seconds then display ENTER TO
SAVE.
e user can select ether SAVE 1 or SAVE 2 by using the + or - WORKLOAD keys.
Press ENTER to save date to the selected workout.
SAVED will be displayed on the console for 2 seconds.
the workout is now saved to be recalled later.
Recalling a Saving a Workout
Press SAVED WORKOUTS/RECALL key until you reach desired program then press ENTER.
If there are no saved workouts EMPTY FILE will be displayed.
Pressing START begins a saved workout.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Blue Lcd Continued:
Target Heart Rate Workout:
Put on a Polar® or compatible transmitter chest strap.
Press HRC WORKOUT key then press ENTER.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Age then press ENTER
Use the + or - WORKLOAD keys to adjust Target Heart Rate then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Warm up: e beginning of an HRC workout, the elliptical is in full Manual Control mode. Gradually
increase your work level to slowly raise your heart rate to within 10 beats per minute (bpm) of your target heart
rate.
At the heart rate control stage: e elliptical takes control of workload and resistance
keeping your heart rate within a few bpm of your target. If you are using interval HRC, the elliptical alternates
between work and rest intervals.
Cool-down: e end of your workout time or distance, the elliptical reduces workload by half and goes
back into Manual Control mode, where you directly control your cool-down.
Heart Rate Cruse Control:
While in any workout, set your current heart rate as your target heart rate by pressing the HRC CRUISE
CONTROL key.
Quick Start :
Quick Start by pressing the START key.
Use the + or - WORKLOAD keys to adjust the workload levels (1-25) at any time during the workout.
Change data readouts by pressing the CHANGE DISPLAY key.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Blue Lcd Continued:
Preset Workouts:
Start a Pre-Set workout by pressing the PRESET WORKOUTS key.
Press the PRESET WORKOUTS key until the desired program appears on the console then press ENTER.
All the Preset workouts are listed below.
Manual
Workout were the user sets the workload and time.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-25) at any time during the workout
Sports Intervals
Workout with a large change between work and rest intervals.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
Easy Intervals
Workout with a moderate change between work and rest intervals.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
Rolling Hills
Workout with a series of gently changing workloads.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
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Chapter 4: Programming &
Operation
Programed Console Key Functions Blue Lcd Continued:
One Big Hill
Workout with the workload gradually increasing to a maximum at the halfway point, then decreasing gradually
to the end.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
mix 3:
Start a Mix 3 workout by pressing the MIX 3 key.
Press the MIX 3 key until the desired program appears on the console then press ENTER.
All the Mix 3 workouts are listed below.
mix 3 Workouts
mix 3 is a cross-training workout that gives you the most exercise for your training time, both lower-body and
upper-body. e program takes you through a sequence of exercises that is slightly dierent each time. e
duration of each exercise varies between 30, 40, 50, or 60 seconds.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
1. Stride Forward: At a moderate workload, using exercise arms mainly for balance.
2. Push Arms: Actively push your arms on each forward stroke while striding.
3. Stand on Side and Pull Arms: Step o of the pedals and place your feet on the side steps. Pull your
arms on each back stroke.
4. Reverse Stride and Bend Your Knees: Step back on the pedals and stride backwards. Bend your knees
to maximize your leg muscle usage.
5. Stride Forward and Li Your Heels: Maximizes calf muscle usage.
6. Pull Arms: Actively pull your arms on each backward stroke while striding.
7. Stand on Side and Push Arms: Step o of the pedals and place your feet on the side steps. Push your
arms on each forward stroke.
8. Reverse Stride and Li Toes: Step back on the pedals and stride backwards. Li your toes to increase
quadricep muscle usage.
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Chapter 4: Programming &
Operation
Programed Console Key Functions Blue Lcd Continued:
mix 3 - upper body
mix3 is a workout that gives you the most exercise for your upper-body. e program takes you through a
sequence of exercises that is slightly dierent each time. e duration of each exercise varies between 30, 40, 50,
or 60 seconds.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
mix 3 - glute buster
mix3 is a workout that gives you the most exercise for your upper legs . e program takes you through a
sequence of exercises that is slightly dierent each time to maximizes glute muscle usage. e duration of each
exercise varies between 30, 40, 50, or 60 seconds.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
mix 3 - leg shaper
mix3 is a workout that gives you the most exercise for your lower-body. e program takes you through a
sequence of exercises that is slightly dierent each time to maximizes leg muscle usage.. e duration of each
exercise varies between 30, 40, 50, or 60 seconds.
Use the + or - WORKLOAD keys to adjust Time then press ENTER
Use the + or - WORKLOAD keys to adjust Weight then press ENTER
Press START to begin program
Use the + or - WORKLOAD keys to adjust the workload levels (1-16) at any time during the workout
truefitness.com / 800.426.6570 / 1.636.272.7100
28
Page 29
Chapter 5: Care & Maintenance
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
truefitness.com / 800.426.6570 / 1.636.272.7100
29
Page 30
Chapter 5: Care & Maintenance
Care & Maintenance:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the
elliptical as described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always
unplug the unit from its power source before cleaning or performing any maintenance tasks.
Inspection:
Inspect the elliptical daily. Look and listen for loose fasteners, unusual noises, worn or frayed power cords, and
any other indications that the equipment may be in need of service. If you notice any of these, obtain service.
Important: If you determine that the elliptical needs service, make sure that the elliptical cannot be used
inadvertently. Unplug the power cord from its power source. Make sure other users know that the elliptical needs
service.
Cleaning the Equipment:
TRUE recommends the elliptical be cleaned before and aer each workout. Use mild soap and water to dampen
a so cloth and wipe all exposed surfaces. is helps remove any dust or dirt.
CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and
may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow
the elliptical to dry completely before using. Frequently vacuum the oor underneath the unit to prevent the
accumulation of dust and dirt, which can aect the smooth operation of the unit.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure
to protect the chest strap from extremes in temperature. Do not store it in a place that may be exposed to
temperatures below 32° F (0° C). To clean the chest strap, use a sponge or so cloth
dampened in mild soap and water. Dry the surface thoroughly with a clean towel.
Long Term Storage:
When the elliptical is not in use for any length of time, Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.
truefitness.com / 800.426.6570 / 1.636.272.7100
30
Page 31
Chapter 6: Troubleshooting
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
truefitness.com / 800.426.6570 / 1.636.272.7100
31
Page 32
Chapter 6: Troubleshooting
Basic Elliptical Troubleshooting Guide:
e following are common questions that are asked. For all other inquiries we would ask that you call your local
dealer/service provider in your area for support.
Q. What does it mean when my panel displays no lights?
A. Such symptoms can be caused by:
• Verify you are receiving power to your outlet buy using an alternative device.
• Verify that the power supply to your unit is plugged in at the elliptical.
• If it will not reset, you will need to call your local dealer or service provider to set up a service call.
Q. e console shows an error code or has odd characters.
A. If your display has any error messages on it TRUE Fitness recommends that you contact your local
dealer or service provider to arrange a service call. e error codes are there for your protection and we do not
recommend that you continue using the unit without consulting a professional.
Q. Is there any maintenance that I need to do to my elliptical?
A. TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract.
ese can be provided through your dealer or local service provider.
Q. How do I arrange for a service or preventative maintenance appointment?
A. TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the
reason for the request before contacting anyone. Once that information has been gathered you may contact your
selling dealer or local service company to set an appointment. (If you are not familiar with who is in your area,
you may visit our website at www.truetness.com and use our dealer locator to obtain the contact information
for the closest dealer in your area.)
If you would like you may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or
e-mailing us at service@truetness.com Monday – Friday during normal business hours with any further
questions or comments.
truefitness.com / 800.426.6570 / 1.636.272.7100
32
Page 33
Chapter 7: Additional Information
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
truefitness.com / 800.426.6570 / 1.636.272.7100
33
Page 34
Residential Limited Warranty
TSX Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts
Electrical
Wear Items
Cosmetics
Labor
Parts
Cosmetics
NOTE: Warranty valid for USA and Canada only.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for one year from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are warranted for defects in material and workmanship for ve years
with one year labor warranty. This limited warranty does not
cover damage or equipment failure resulting from or caused
by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors. * This limited
warranty shall not apply to software version upgrades.
Cosmetics: The elliptical cosmetic parts are warranted for
defects in material and workmanship for six months with labor
warranty to match the parts warranty period. This limited warranty does not cover damage or equipment failure resulting
from or caused by improper assembly/installation, failure to
5 Years
5 Years
6 Months
1 Year
6 Months
follow instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. This limited warranty
will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, pedal, pedal strap and seat cushions.
Labor: Labor is covered for a period of one year from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
The above Limited Warranty is subject to and will be in accordance with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to TRUE
within 30 days of purchaser’s receipt of this Product. The serial
number must be intact on the Product for this Limited Warranty to be valid.
2. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser
and is not transferable.
3. This Limited Warranty becomes VALID ONLY if the Product is
initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE authorized dealer/technician initially assembles and installs the Product, this Limited
Warranty will be void unless the written authorization of TRUE
is rst obtained).
4. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s
manual, accident, misuse, abuse, unauthorized modication,
or failure to provide reasonable and necessary maintenance
truetness.com / 800.426.6570 / 1.636.272.7100
Page 35
Residential Limited Warranty
TSX Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com/support
(as referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond the
above warranty period), transportation, service, return and
freight charges associated there with expressly specied herein.
6. This Limited Warranty shall not apply to: Service calls to correct installation of the equipment or instruction to owners on
how to use the equipment; or any labor costs incurred beyond
the applicable labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or
implied, and in lieu of all other obligations or liabilities on the
part of TRUE, under no circumstances shall TRUE be liable by
virtue of this Limited Warranty or otherwise from damage to
any person or property whatsoever for any special, indirect,
incidental, secondary or consequential losses, damages or
expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period
covered by the Limited Warranty. Some states do not allow
limitations on how long an implied warranty lasts, or the exclusion may not apply to you. This Limited Warranty grants you
specic legal rights and you may also have other rights, which
vary from state to state.
SERIAL NUMBER:
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.
SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
SAMPLE SERIAL NUMBER:
truetness.com / 800.426.6570 / 1.636.272.7100
Keep this page for your records
Page 36
Residential Limited Warranty
TSX Elliptical
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line
now to truefitness.com/support and register your product. The information you provide will never be distributed to any
other individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner of the product
complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please fill in the information below and mail to: Service Dept., TRUE Fitness, 865 Hoff
Road, St. Louis, MO 63366 (or save postage and register online at www.truefitness.com/support)
2. The primary user(s) is:
Residential Warranty Registration
____a. Male ____b. Female
____c. Both
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
BASE SERIAL NUMBER:
Model Type: ____Treadmill ___Elliptical ____Bike
____Other
Date of Purchase ___
Purchased From (Dealer Name)
First Name
Last Name
Address
City State ZIP
Email Address
Phone
3. Do you currently belong to a health club?
____a. Yes ____b. No
4. Your Age Group:
____a. Under 25 _____b. 25-35
____c. 36-45 _____d. 46-55
____e. 56-65 _____f. 65+
5. What was the primary reason you purchased a TRUE product?
(check only one)
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Ease of Operation
___ e. Quality of Construction ___ f. Size
___ g. Reputation ____h. Warranty
____i. Friend/Family Recommendation
6. Do you plan to purchase more tness equipment in the next
6-12 months?
___ a. Yes ___ b. No
7. If you answered “yes” to question 6, what type do you plan to
purchase?
___ a. Treadmill ____b. Elliptical
___ c. Bike ____d. Free Weights
___ e. Gym ____f. Other____________
8. What is your annual household income? (optional)
___ a. Under $50,000 ___ b. $50,000 - $75,000
___ c. $75,000 - $100,000 ___ d. $100,000 - $150,000
____e. $15,000+
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
1. Where did you rst learn about TRUE?
____ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
truetness.com / 800.426.6570 / 1.636.272.7100
Page 37
Residential Limited Warranty
TSXa Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts
Electrical
Wear Items
Cosmetics
Labor
Parts
Cosmetics
iPod® Connectivity
Headphone jack,
connector & USB Port
NOTE: Warranty valid for USA and Canada only.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for one year from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are warranted for defects in material and workmanship for ve years
with one year labor warranty. This limited warranty does not
cover damage or equipment failure resulting from or caused
by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors. * This limited
warranty shall not apply to software version upgrades.
Cosmetics: The elliptical cosmetic parts are warranted for
defects in material and workmanship for six months with labor
warranty to match the parts warranty period. This limited warranty does not cover damage or equipment failure resulting
5 Years
5 Years
6 Months
1 Year
6 Months
6 months
parts, no labor
from or caused by improper assembly/installation, failure to
follow instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. This limited warranty
will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, pedal, pedal strap and seat cushions.
iPod® Connectivity: iPod connectivity elements; headphone
jack, connector and USB Port are warranted for defects in material and workmanship for 6 months with no labor warranty.
Labor: Labor is covered for a period of one year from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
The above Limited Warranty is subject to and will be in accordance with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to TRUE
within 30 days of purchaser’s receipt of this Product. The serial
number must be intact on the Product for this Limited Warranty to be valid.
2. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser
and is not transferable.
3. This Limited Warranty becomes VALID ONLY if the Product is
initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE authorized dealer/technician initially assembles and installs the Product, this Limited
Warranty will be void unless the written authorization of TRUE
truetness.com / 800.426.6570 / 1.636.272.7100
Page 38
Residential Limited Warranty
TSXa Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com/support
is rst obtained).
4. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s
manual, accident, misuse, abuse, unauthorized modication, or
failure to provide reasonable and necessary maintenance (as
referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond the
above warranty period), transportation, service, return and
freight charges associated there with expressly specied herein.
6. This Limited Warranty shall not apply to: Service calls to cor-
rect installation of the equipment or instruction to owners on
how to use the equipment; or any labor costs incurred beyond
the applicable labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or
implied, and in lieu of all other obligations or liabilities on the
part of TRUE, under no circumstances shall TRUE be liable by
virtue of this Limited Warranty or otherwise from damage to
any person or property whatsoever for any special, indirect,
incidental, secondary or consequential losses, damages or
expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period
covered by the Limited Warranty. Some states do not allow
limitations on how long an implied warranty lasts, or the exclusion may not apply to you. This Limited Warranty grants you
specic legal rights and you may also have other rights, which
vary from state to state.
The TSXa elliptical comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is located on bottom of the crossbar .
The console serial number is located on the bottom right side of
each console. Please write down your serial numbers below and
keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.
ELLIPTICAL SERIAL NUMBERS:
truetness.com / 800.426.6570 / 1.636.272.7100
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
SAMPLE SERIAL NUMBER:
Keep this page for your records
Page 39
Residential Limited Warranty
TSXa Elliptical
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line
now to truefitness.com/support and register your product. The information you provide will never be distributed to any
other individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner of the product
complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please fill in the information below and mail to: Service Dept., TRUE Fitness, 865 Hoff
Road, St. Louis, MO 63366 (or save postage and register online at www.truefitness.com/support)
Residential Warranty Registration
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
2. The primary user(s) is:
____a. Male ____b. Female
____c. Both
3. Do you currently belong to a health club?
____a. Yes ____b. No
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type: ____Treadmill ___Elliptical ____Bike
____Other
Date of Purchase ___
Purchased From (Dealer Name)
First Name
Last Name
Address
City State ZIP
Email Address
Phone
4. Your Age Group:
____a. Under 25 _____b. 25-35
____c. 36-45 _____d. 46-55
____e. 56-65 _____f. 65+
5. What was the primary reason you purchased a TRUE product?
(check only one)
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Ease of Operation
___ e. Quality of Construction ___ f. Size
___ g. Reputation ____h. Warranty
____i. Friend/Family Recommendation
6. Do you plan to purchase more tness equipment in the next
6-12 months?
___ a. Yes ___ b. No
7. If you answered “yes” to question 6, what type do you plan to
purchase?
___ a. Treadmill ____b. Elliptical
___ c. Bike ____d. Free Weights
___ e. Gym ____f. Other____________
8. What is your annual household income? (optional)
___ a. Under $50,000 ___ b. $50,000 - $75,000
___ c. $75,000 - $100,000 ___ d. $100,000 - $150,000
____e. $15,000+
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
1. Where did you rst learn about TRUE?
____ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
truetness.com / 800.426.6570 / 1.636.272.7100
Page 40
Residential Limited Warranty
ESX Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts
Electrical
Wear Items
Cosmetics
Labor
Parts
Cosmetics
iPod® Connectivity
Headphone jack,
connector & USB Port
NOTE: Warranty valid for USA and Canada only.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for one year from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are warranted for defects in material and workmanship for ten years
with one year labor warranty. This limited warranty does not
cover damage or equipment failure resulting from or caused
by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors. * This limited
warranty shall not apply to software version upgrades.
Cosmetics: The elliptical cosmetic parts are warranted for
defects in material and workmanship for six months with labor
warranty to match the parts warranty period. This limited warranty does not cover damage or equipment failure resulting
10 Years
10 Years
6 Months
1 Year
6 Months
6 months
parts, no labor
from or caused by improper assembly/installation, failure to
follow instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. This limited warranty
will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, pedal, pedal strap and seat cushions.
iPod® Connectivity
jack, connector and USB Port are warranted for defects in material and workmanship for 6 months with no labor warranty.
Labor: Labor is covered for a period of one year from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
The above Limited Warranty is subject to and will be in accordance with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to TRUE
within 30 days of purchaser’s receipt of this Product. The serial
number must be intact on the Product for this Limited Warranty to be valid.
2. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser
and is not transferable.
3. This Limited Warranty becomes VALID ONLY if the Product is
initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE authorized dealer/technician initially assembles and installs the Product, this Limited
Warranty will be void unless the written authorization of TRUE
: iPod connectivity elements; headphone
truetness.com / 800.426.6570 / 1.636.272.7100
Page 41
Residential Limited Warranty
ESX Elliptical
Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com/support
is rst obtained).
4. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s
manual, accident, misuse, abuse, unauthorized modication, or
failure to provide reasonable and necessary maintenance (as
referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond the
above warranty period), transportation, service, return and
freight charges associated there with expressly specied herein.
6. This Limited Warranty shall not apply to: Service calls to cor-
rect installation of the equipment or instruction to owners on
how to use the equipment; or any labor costs incurred beyond
the applicable labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or
implied, and in lieu of all other obligations or liabilities on the
part of TRUE, under no circumstances shall TRUE be liable by
virtue of this Limited Warranty or otherwise from damage to
any person or property whatsoever for any special, indirect,
incidental, secondary or consequential losses, damages or
expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period
covered by the Limited Warranty. Some states do not allow
limitations on how long an implied warranty lasts, or the exclusion may not apply to you. This Limited Warranty grants you
specic legal rights and you may also have other rights, which
vary from state to state.
The ESX elliptical comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is located on bottom of the crossbar .
The console serial number is located on the bottom right side of
each console. Please write down your serial numbers below and
keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.
ELLIPTICAL SERIAL NUMBERS:
truetness.com / 800.426.6570 / 1.636.272.7100
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
SAMPLE SERIAL NUMBER:
Keep this page for your records
Page 42
Residential Limited Warranty
ESX Elliptical
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line
now to truefitness.com/support and register your product. The information you provide will never be distributed to any
other individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner of the product
complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please fill in the information below and mail to: Service Dept., TRUE Fitness, 865 Hoff
Road, St. Louis, MO 63366 (or save postage and register online at www.truefitness.com/support)
Residential Warranty Registration
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
2. The primary user(s) is:
____a. Male ____b. Female
____c. Both
3. Do you currently belong to a health club?
____a. Yes ____b. No
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type: ____Treadmill ___Elliptical ____Bike
____Other
Date of Purchase ___
Purchased From (Dealer Name)
First Name
Last Name
Address
City State ZIP
Email Address
Phone
4. Your Age Group:
____a. Under 25 _____b. 25-35
____c. 36-45 _____d. 46-55
____e. 56-65 _____f. 65+
5. What was the primary reason you purchased a TRUE product?
(check only one)
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Ease of Operation
___ e. Quality of Construction ___ f. Size
___ g. Reputation ____h. Warranty
____i. Friend/Family Recommendation
6. Do you plan to purchase more tness equipment in the next
6-12 months?
___ a. Yes ___ b. No
7. If you answered “yes” to question 6, what type do you plan to
purchase?
___ a. Treadmill ____b. Elliptical
___ c. Bike ____d. Free Weights
___ e. Gym ____f. Other____________
8. What is your annual household income? (optional)
___ a. Under $50,000 ___ b. $50,000 - $75,000
___ c. $75,000 - $100,000 ___ d. $100,000 - $150,000
____e. $15,000+
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
1. Where did you rst learn about TRUE?
____ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
truetness.com / 800.426.6570 / 1.636.272.7100
Page 43
Chapter 7: Additional Information
What Is TRUE World?
TRUE World is the way in which we hope to further engage our TRUE community. Whether you are a
TRUE dealer, an owner of a piece of TRUE cardio equipment, or simply a tness enthusiast, we hope you
become part of TRUE World.
With the new Universal Console on TRUE cardio equipment, TRUE World is a place where YOU select
the machine with the display YOU choose, tailoring each machine to t your needs and budget. e new
console choices range from classic to trendsetting.
Only in the TRUE WORLD can you nd this new console design that not only provides a sleek, cohesive
look, but also provides versatile display options for EVERY piece of equipment.
But that’s just the beginning. Share what your TRUE World is online with us -- through our website www.
truetness.com/world or through our social media sites on Facebook and Twitter.
TRUE World is a community of users. rough that community of users we hope to continue the tradition
of excellence that is TRUE. TRUE World is a place where tradition meets technology; where 29 years of
continuous innovation and improvement produces ONE THING - the world’s nest cardio equipment.
Only TRUE users know - these rugged yet elegant machines are simply the smoothest, quietest, and most
durable on the market.
TRUE WORLD is helping us prepare our premier cardio machines to meet the future.
is truly is just the beginning...
www.facebook.com/TRUE-tness
truefitness.com / 800.426.6570 / 1.636.272.7100
www.twitter.com/truetnesstech
43
Page 44
Chapter 7: Additional Information
CONTACT INFORMATION
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
1.636.272.7100
truefitness.com / 800.426.6570 / 1.636.272.7100
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