True CS400 Owner's Manual

* Assembly Guide & Warranty Card Included

CS400 ELLIPTICAL

OWNER’S MANUAL

IMPORTANT:

All Products shown are prototype. Actual product delivered may vary.
Product specications, features & soware are subject to change without notice.

For the most up to date owner’s manual please visit www.truetness.com.

Revision 100413

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Exercise Arms

Step 4

Side Arms

Step 3

Console

Step 6

Draw Bars

Step 2

Neck Shroud

Step 6

Pedestal

Step 1

Front Guard &

Boot Covers

Step 7

Leveling Feet

Step 8

Pedal Tubes

Step 5

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Remove handles

from front of Base

after machine is

moved into final

placement

Attach Handles

to Base and use

both Front and

Rear Handles

to move

Elliptical off

the pallet

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:

Figure 4

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Figure 9

Figure 10

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Figure 12

Figure 13

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Tuck excess cable length into

the Front Mast Neck

After installation, cover

coaxial connector with

sleeve component

This connector is only used

with an “Optional TV Mount”

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Figure 30

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SWIPE

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SWIPE

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CHAPTER 7: ADDITIONAL INFORMATION

Premium Fitness Equipment Since 1981

The all-new CS400 Elliptical from TRUE combines the durability and

performance expected all over the world from a TRUE product, in a new,

sleek and sexy design that is sure to have your users looking twice.

The small and compact footprint of the CS400 allows you to place this

elliptical machine in tight spaces where a traditional front- or

rear-drive elliptical might not work. Plus, your users will love the unique

Cardio 360 programming that acts like their own personal trainer in the

machine, walking them through a 20-minute total-body workout that no

other elliptical on the market can deliver. See what’s new with TRUE.

Truetness.com / 800.426.6570 / 636.272.7100

CS

00

4

64

CHAPTER 7: ADDITIONAL INFORMATION

Warranties outside the U.S. and Canada may vary - Please contact your dealer for details. Specifications subject to change without notice.

iPod is a trademark of Apple Inc., registered in the U.S. and other countries.

"Made for iPod" means that an electronic accessory has been designed to connect specically to iPod and has been certied by the developer to
meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

CS400

ELLIPTICAL

TECHNICAL
SPECIFICATIONS

Cord Length 10' (3.0M)

Contact Heart Rate Monitoring Yes

Wireless Heart Rate Monitoring Polar

AVAILABLE CONSOLES Transcend

TM

Cardio 360

SAFETY Side Steps Standard

REGULATORY APPROVALS ETL UL1647, CSA, CE, EN957, FCC

EXTRAS Accessories Water Bottle Holder, Accessory Tray, Over Molded Reading Rack/Tablet Holder

PHYSICAL SPECIFICATIONS

WARRANTY

Power Source 110V, Self-Generating (with Emerge or Escalate9), 220V Option Available (with Transcend10 or Escalate15)

Drive System Core Drive

Total Body Workout Cardio 360™

Resistance Source Hybrid Self-Generating Brake

Maximum Workload 450 Watts

Frame Construction Robotically Welded Heavy-Gauge Steel

Stride Length 21" (53 cm)

Footpad Soft Step Cushioned Anti-Fatigue Material

Exercise Arms Radius with Moisture Resistant Sleeves

Handrail Design Ergonomic Handles with Moisture Resistant Sleeves

Side Step Design Non-Slip Rubber with Textured Pattern

Upper Body Isolation Ye s

Lower Body Isolation Yes

Total Body Yes

TM

Workouts Yes

Cardio 360

Extended Handrails Standard

Activity Guard (removable) Standard

Footprint

Active Footprint

Q-Factor 2" (5 cm)

Machine Weight 340 lbs. (154 kg)

Shipping Weight

Maximum User Weight

Step-Up Height 7.5" (19 cm)

Portability 2 Front Transport Wheels & Removable Handles

Warranty Classification Commercial (non-dues paying facilities with less than 8 hours of usage per day)

Frame Lifetime

Parts 5 Years

Labor 2 Years

TM

®

Compatible

10

, Escalate15, Escalate9 , Emerge,

62.5" L x 32" W x (159 cm x 81 cm)

74" L x 32" W x (188 cm x 81 cm)

425 lbs. (193 kg)

400 lbs. (181 kg)

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65

CHAPTER 7: ADDITIONAL INFORMATION

Commercial Limited Warranty
CS400 Elliptical

Save Time and Register Online!
Activate Multiple Warranties at truetness.com/support

All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:

Frame* Lifetime

Parts
Transcend Touchscreen
Electrical
Wear Items
Cosmetics

Labor
Parts
Cosmetics

iPod® Connectivity
Headphone Jack,
Connector & USB Port

NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes non-dues paying facilities where usage does not
exceed 8 hours per day. If this product will not be used in
this particular setting, please contact TRUE as this warranty
is void.

Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for two years from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.

Parts: The elliptical electrical parts and wear items are
warranted for defects in material and workmanship for ve
years with two years labor warranty. The 10” touchscreen is
warranted for defects in material and workmanship for three
years with one year labor warranty.This limited warranty does
not cover damage or equipment failure resulting from or
caused by improper assembly/installation, failure to follow
instructions and warnings in owner’s manual, accident,

3 Years
5 Years
5 Years
6 Months

2 Years
6 Months

90 Days Parts,
No Labor

misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. *TRUE Fitness shall
not warrant the performance of the heart rate system on its
products, as the heart rate system performance varies, based
on user’s physiology, age, method of use and other factors.
* This limited warranty shall not apply to software version
upgrades.

Cosmetics: The ellipticalcosmetic parts are warranted for
defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, soft step
inserts and grips.

iPod Connectivity: iPod Connectivity elements; headphone
jack, connector and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.

Labor: Labor is covered for a period of two years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.

Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:

TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366

1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
The above Limited Warranty is subject to and will be in
accordance with the conditions set forth below:

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66

CHAPTER 7: ADDITIONAL INFORMATION

Commercial Limited Warranty
CS400 Elliptical

Save Time and Register Online!
Activate Multiple Warranties at truetness.com/support

1. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to TRUE
within 30 days of purchaser’s receipt of this Product. The serial
number must be intact on the Product for this Limited Warranty
to be valid.

2. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser and
is not transferable.

3. This Limited Warranty becomes VALID ONLY if the Product
is initially assembled/installed by a TRUE authorized dealer/
technician (if anyone other than a TRUE authorized dealer/
technician initially assembles and installs the Product, this
Limited Warranty will be void unless the written authorization
of TRUE is rst obtained).

4. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in
owner’s manual, accident, misuse, abuse, unauthorized
modication, or failure to provide reasonable and necessary
maintenance (as referenced in the owner’s manual.)

5. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond the
above warranty period), transportation, service, return and
freight charges associated therewith expressly specied herein.

6. This Limited Warranty shall not apply to: Service calls to
correct installation of the equipment or instruction to owners
on how to use the equipment; or any labor costs incurred
beyond the applicable labor warranty period.

7. This Limited Warranty is in lieu of all warranties, express or
implied, and in lieu of all other obligations or liabilities on the
part of TRUE, under no circumstances shall TRUE be liable by
virtue of this Limited Warranty or otherwise from damage to
any person or property whatsoever for any special, indirect,
incidental, secondary or consequential losses, damages or
expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period
covered by the Limited Warranty. Some states do not allow
limitations on how long an implied warranty lasts, or the
exclusion may not apply to you. This Limited Warranty grants
you specic legal rights and you may also have other rights,
which vary from state to state.

CS400 ELLIPTICAL SERIAL NUMBERS:

The CS400 elliptical comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is located on the front inside sheet
metal on the bottom right hand side. The console serial number
is located on the bottom right side of each console. Please write
down your serial numbers below and keep for your records.

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

SAMPLE SERIAL NUMBER STICKER:

NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:

Warranty labor reimbursement or warranty parts rights may
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.

truetness.com / 800.426.6570 / 1.636.272.7100

Truetness.com / 800.426.6570 / 636.272.7100

Keep this page for your records

67

CHAPTER 7: ADDITIONAL INFORMATION

Commercial Limited Warranty
CS400 Elliptical

Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com/support and register your product. The information you provide will
never be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty
card, have the owner of the product complete the information below and return it to TRUE Fitness within 30
days from the date of equipment installation.

To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at truetness.com)

Commercial Warranty Registration

PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

3. Please indicate your type of facility:
___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other

4. What other types of equipment does your company currently own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________

5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+

Model Type: CS400 Commerical Elliptical

Date of Purchase

Your Company Name

Contact First Name

Contact Last Name

Address

City State ZIP

Email Address

Phone Fax

1. Where did you rst learn about TRUE?
___ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________

2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________

6. Do you plan to purchase more tness equipment
in the next 6-12 months?
____ Yes ____ No

7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________

8. Would you recommend TRUE to other club owners?
____ Yes ____ No

9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:

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