TRUE CS200 Owner's Manual

* Assembly Guide & Warranty Card Included
CS200 ELLIPTICAL
OWNER’S MANUAL
Revision 061317
CS200 ELLIPTICAL OWNERS MANUAL
IMPORTANT:
All Products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up to date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals
IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir. Especificaciones de productos, características y software están sujetas a cambios sin previo aviso. Para la más actualizada de este manual del propietario, por favor visite www.truefitness.com Para los documentos en otros idiomas, por favor visite www.truefitness.com/document-library/29/international-manuals
IMPORTANT:
Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécifications du produit, caractéristiques et logiciels sont sujettes à modification sans préavis. Pour la plus à jour le manuel du propriétaire s'il vous plaît visitez www.truefitness.com. Pour
documents dans des langues supplémentaires, veuillez www.truefitness.com/document-library/29/international-manuals de visite
重要提示:
显示所有产品的原型。实际交付的产品可能有所不同 产品规格,功能和软件如有更改,恕不另行通知 迄今为止对于大多数的使用说明书,请访问www.truefitness.com
对于其他语言的文档,请访问www.truefitness.com/document-library/29/international-manuals
:مﺎھ
ﻊﯾﻣﺟ تﺎﺟﺗﻧﻣﻟا ﻲھ ﺔﺿورﻌﻣﻟا جذوﻣﻧﻟا .فﻠﺗﺧﺗ دﻗ ﻲﻠﻌﻔﻟا ﺞﺗﻧﻣﻟا .ﺎﮭﻣﯾﻠﺳﺗ
و ،ﺞﺗﻧﻣﻟا تﺎﻔﺻاوﻣ ﺞﻣارﺑﻟاو تازﯾﻣﻟارﯾﯾﻐﺗﻠﻟ ﺔﻠﺑﺎﻗ رﺎﻌﺷإ نود.
لﺻﯾ ﺎﻣ مظﻌﻣنﻵا ﻰﺗﺣ كﻟﺎﻣﻟا لﯾﻟد ةرﺎﯾز ﻰﺟرﯾ
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تادﻧﺗﺳﻣﻠﻟ تﺎﻐﻟ ﻲﻓ ﻰﺟرﯾ ،ﺔﯾﻓﺎﺿإ ةرﺎﯾز
WICHTIG:
Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren. Produkt-Spezifikationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truefitness.com. Für Dokumente in weiteren Sprachen finden Sie unter www.truefitness.com/document-library/29/international-manuals
BELANGRIJK:
Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen. Product specificaties, eigenschappen & software zijn onderhevig aan verandering zonder kennisgeving. Voor de meest actuele handleiding van de eigenaar kunt u terecht www.truefitness.com. Voor documenten in andere talen kunt u terecht op www.truefitness.com/document-library/29/international-manuals
ВАЖНО:
Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться. Технические характеристики, особенности и программного обеспечения могут быть изменены без предварительного
уведомления Для получения самой последней на сегодняшний день руководство по эксплуатации пожалуйста, посетите
www.truefitness.com. Для документов на другие языки, пожалуйста, посетите www.truefitness.com/document-library/29/international-manuals
Truefitness.com / 800.426.6570 / 636.272.7100
.
www.truefitness.com/document-library/29/international-manuals
CS200 ELLIPTICAL OWNERS MANUAL
Frank Trulaske, founder and CEO of TRUE, has had the same simple philosophy of delivering superior products, service
and support for over 30 years. Today, TRUE is the global leader in premium cardio equipment for the commercial and
residential markets. Our goal is to be the leader in technology, innovation, performance, safety and style. TRUE has
received many awards for its commercial and retail product over the years and remains the benchmark for the industry.
Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used in all its cardio
products, both commercial and residential alike.
The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of
truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a result, people all over the world are
benefiting from the TRUE experience. Innovation across the full product line has made TRUE successful and is a
trademark of the TRUE heritage. TRUE’s patented Heart Rate Control® technology is just one of the remarkable ways we
deliver simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
fitness goals.
TRUE strives to perfect biomechanically correct and orthopedically comfortable, functional products. Whether it be the
mesh seat in the recumbent bike, the Soft Step® in the elliptical cross-trainers or the Soft System® in our treadmills, we
deliver the best.
At the heart of our success is the relentless and systematic life testing of both our products and their components. We
have dedicated employees who understand our philosophy is to deliver the best products in the world.
Our goal is not to sell the most cardio products in the world, but to deliver the world’s best premium equipment for our
customers’ health and fitness solutions.
To own a TRUE machine is to be part of an exclusive fitness community that delivers results – your results.
Thank you for becoming a part of the TRUE experience.
TRANSCEND ALL OTHERS!
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CS200 ELLIPTICAL OWNERS MANUAL
Chapter 1: Safety Instructions
Chapter 5: Care & Maintenance
TABLE OF CONTENTS
Safety Instructions 1 Space Requirements 3 Grounding Instructions 4 Power Requirements 5 Warning Decals 6 Compliances 6
Chapter 2: Assembly Instructions
Pre-Assembly Check List 7 Assembly Steps 8
Chapter 3: Product Overview
Elliptical Overview 15
Chapter 4: Programming & Operation
Heart Rate Monitoring 17 Heart Rate Control 17 Program Descriptions 19 Console Overview 20 Console Navigation 22 Advanced Console Functions 25
:
Care & Maintenance 27 Cleaning the Equipment 27 Leveling the Unit 28 Other Scheduled Preventive Maintenance 28 Long Term Storage 28
Chapter 6: Customer Service
Contacting Service 29 Contacting Sales 29
Reporting Freight Claims or Parts Damage 30
Chapter 7: Additional Information
Troubleshooting 31 M30 Specification Sheet 33 M50 Specification Sheet 35 Warranty Registration 37
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CHAPTER 1: SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
This elliptical is intended for a commercial or institutional setting. This owner’s manual should be accessible to all personal trainers, staff members, and members.
WARNING: All EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE ELLIPTICAL. WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising may result in
serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a warning is
presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program, particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness, pain or shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or attempting any
maintenance activity. Do not handle the plug with wet hands.
WARNING: To reduce the risk of burns, fire, electric shock or injury, it is imperative to connect each product to a
properly grounded 110V electrical outlet. A risk of electrical shock may result from improper connection of the equipment’s grounding conductor. Check with a qualified electrician if you are unsure about proper grounding techniques. Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper outlet installed by a qualified electrician. Your TRUE Fitness product must be properly grounded to reduce risk of shock if the elliptical malfunctions. Your elliptical may be equipped with an electrical cord, which includes an equipment grounding conductor and a grounding plug. The plug must be inserted into an outlet that has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp outlet is not available, a qualified electrician must install one.
WARNING: Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout. WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other
reproductive harm.
WARNING: Keep equipment stable on flat ground.
WARNING: Replace warning labels that may be worn, damaged or missing.
WARNING: Replace any non-working or damaged components; remove the unit from service until repair is performed.
WARNING: To reduce the risk of burns, fire and electric shock or injury to persons, follow these instructions:
This appliance should never be left unattended when plugged in.
Do not use any type of extension cord with this product.
Unplug it from the outlet when not in use and before any servicing.
Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops
airflow.
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING: Risk of personal injury-crushing hazard when elliptical is in operation - Keep feet, hands, and fingers
away from moving parts.
CAUTION:
Health related injuries may result from incorrect or excessive use of exercise equipment.
Do not use typing or web surfing features at excessive speeds. Always stabilize yourself by holding a stationary handle
when using typing or web surfing features. (Varies by console option)
Do not use the contact heart rate grips as a handlebar during a workout.
Any changes or modifications to this equipment could void the product warranty.
To avoid injury stand on the side rails before starting the elliptical.
To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or
even partially immersed in water. Contact TRUE Customer Service.
Your commercial elliptical is self-generated and does not require the use of an electrical
Use a TRUE AC power cord or AC/DC adapter only
Note the plug configuration for the power adapter may vary by country.
Position this product so the power cord plug is accessible to the user.
Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the treadmill.
If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualified person to avoid a hazard.
Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
Always follow the console instructions for proper operation. Close supervision is necessary when used near children
under the age of 15, or disabled persons.
Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.
Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.
Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are
recommended.
Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no
stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels away from moving parts.
Do not reach into or underneath the unit, or tip it on its side during operation.
Use correct ergonomic positioning while operating the elliptical.
Do not allow animals on or near the equipment while in operation.
Use the side rails or upper exercise arms whenever additional stability is required. In case of emergency, the side
rails should be grabbed and the user should place his/her feet on the side platforms. The side rails should be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys.
Do not exceed maximum user weight of 350 lbs. (181 kg).
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CHAPTER 1: SAFETY INSTRUCTIONS
Avoid exiting elliptical while the foot skate is still in motion
Do not use if you have a cold or fever.
When using this exercise machine, basic precautions should always be followed.
Use this t elliptical only for its intended use as described in this manual.
Do not use attachments not recommended by the manufacturer.
Allow only trained personnel to service this equipment.
Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the elliptical while it is in motion.
Allow only one person at a time on the elliptical while it’s operating.
It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
Avoid placing hands on the upper side rail covers while elliptical is in operation. (See Fig 2)
SPACE REQUIREMENTS:
TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. The sides of the unit should be at least 20” away
from the wall or obstructions. (See Fig 1)
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CHAPTER 1: SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS:
This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
DANGER
Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
Do not remove the motor cover or you may risk injury due to electric shock.
The 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in figure A. Make sure the product is connected to an outlet having the same configuration as the plug. No adaptor should be used with this product.
The 230-V model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped with a
specific electric cord and has a grounding plug that looks like the plug illustrated in figure B. Make sure that the product is connected to an outlet having the same configuration as the plug in Figure B. No adapter should be used with this product. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by qualified service personnel
:
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CHAPTER 1: SAFETY INSTRUCTIONS
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged or missing.
*To replace any worn or missing warning decals contact TRUE FITNESS by one of the following: www.truefitness.com or contact customer service at 800-883-8783.
COMPLIANCES:
This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.
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 
  
      
   
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Install Handle Bars:
a) Important:
Exercise Arms
Step 2
Bottle Holders
Step 8
Console
Step 9
Pedal Link
Step 1
Display Neck/Shrouds
Step 4 & 5
Front Guard
Step 6
Side Rails
Step 7
ELLIPTICAL ASSEMBLY STEPS:
Parts Identification:
Use this diagram to identify the parts used in each step.
Upper Shrouds
Step 3
pallet, attach handle bars to rear of machine. Handle Bars will provide assistance in moving machine. b) Important: Remove transport handle bars from machine and store handle bars with owner’s manual after final machine placement has been completed.
Hardware Required:
2 Handle Bars
With machine still on
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Step 1: Secure Left Pedal Link:
a) Important:
Step 2: Attach Upper Body Exercise Arms:
a) Note upper arms are labeled “L” for
ELLIPTICAL ASSEMBLY STEPS (continued):
With machine still on pallet, attach left pedal linkage to crankshaft as shown. b) Secure with four M8 bolts using 6mm hex key. Use ball end of hex key for bottom screw. c) Once linkage is attached, carefully remove unit from pallet.
Hardware Required:
4 M8 x 1.25 x 12 Bolts
Left and “R” for Right. b) Install each upper arm with two M12 bolts using a 10 mm hex key.
Hardware Required:
4 M12 x 1.75 x 25 Bolts
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4 M5 x 0.8 x 16 Screws
 
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Step 5: Attach Neck Shroud:
a)
Step 6: Attach Front Guard:
a) Attach front guard with four M6 bolts
ELLIPTICAL ASSEMBLY STEPS (continued):
Install and tighten M4 screws into back half of neck shroud and also into front half of shroud to secure around neck. b) Install M5 screws into back half of neck shroud and secure to shoulder.
Hardware Required:
2 M4 x 0.7 x 25 Screws
2 M8 x 0.8 x 12 Screws
using a 5mm hex key.
Hardware Required:
4 M6 x 1.0 x 40 Bolts
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Step 7: Attach Side Rails:
a)
Step 8: Attach Bottle Holders:
a) Attach water bottle holders as shown.
4 Spacers
Place M8 bolt through
through spacer
ELLIPTICAL ASSEMBLY STEPS (continued):
Install each side rail with two M12 bolts (10 mm hex key) at the bottom and with two M8 bolts (6mm hex key) at the top as shown in Fig 7. NOTE: Side rails are marked “L” for Left and “R” for Right. Side Rails should flair out from center of machine if installed correctly.
Hardware Required:
4 M8 x 1.25 x 12 Bolts
4 M12 x 1.75 x 25 Bolts
NOTE: Water Bottle Holders are marked “L” for Left and “R” for Right. b) Place M8 bolt through water bottle holder, then through spacer and then install into side rail as shown.
c) Tighten bolts with 6 mm hex key. Hardware Required:
4 M8 x 1.25 x 20 bolts
bottle holder then
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Step 9: Console Assembly:
a)
b) Attach the GROUND cable to the d) Secure the console to the display neck
CNTRL Cable
AUXPS Cable
GROUND Cable
CSAFE Power
LEFT Heart Rate
RIGHT Heart Rate
GROUND Screw
ELLIPTICAL ASSEMBLY STEPS (continued):
Connect all wires coming from the
d
isplay neck to the console as shown.
(optional)
ground screw on the display neck.
c) Tuck excess cable length into the d
isplay neck.
using the 4 screws included with the console.
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Optional Power Supply Installation:
a)
c)
e)
Cut Wire
Tie
Power Cord
AUXPS
Cable
Power Supply
ELLIPTICAL ASSEMBLY STEPS (continued):
Take off eight T-25 screws holding inner right front cover plate. Remove plate. b) Cut wire tie holding two cables to frame support.
Firmly plug Power Cord (installed from factory) into Auxiliary Power Supply. d) Firmly plug smaller AUXPS Cable (pre- installed in machine) into Power Supply cable.
Cable
Secure Power Supply and excess wiring with two wire ties as shown. f) Re-attach inner front right plate with eight T-25 screws.
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CHAPTER 3: PRODUCT OVERVIEW
Console Assembly
Upper Exercise Arms
Contact Heart Rate Pads
Leveling Feet
Side Steps
Foot Pads
Power Cord
ELLIPTICAL OVERVIEW:
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CHAPTER 3: PRODUCT OVERVIEW
ELLIPTICAL OVERVIEW (continued):
Console Assembly:
The console allows the user to set up a workout program and control the elliptical during a workout (For console overview and operation instructions refer to the owner’s manual for the selected console option).
Upper Exercise Arms:
Moving handles on the elliptical that provide resistance to the upper body during a workout.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Side Steps:
The stationary steps on either side of the elliptical, which allow the user to safely straddle the footpads during startup, to isolate upper body, or in the event of an emergency.
Foot Pads:
Moving pedals on the elliptical that provide resistance to the lower body during a workout.
Leveling Feet:
An adjustable system used to aid in the leveling the elliptical.
Power Cord:
Delivers power from the wall outlet to the elliptical.
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CHAPTER 4: PROGRAMMING & OPERATION
HEART RATE MONITORING:
This elliptical can monitor a user’s heart rate using either a Polar® compatible chest strap or the metal grips on the hand rails (called contact heart rate or CHR pads). A chest strap transmits the user’s heart rate to the elliptical via radio, and the CHR pads connect to a special computer circuit to extract the user’s heart rate.
Chest Strap Heart Rate Monitoring:
Although this elliptical functions fine without using the heart rate monitoring feature, this kind of monitoring gives valuable feedback on the user’s effort level. Chest strap monitoring also allows users to use Heart Rate Control, the most advanced exercise control system available. When users wear a Polar® compatible transmitter strap, the elliptical will display the user’s heart rate as a digital beats-per-minute (bpm) readout. The transmitter strap should be worn directly against the user’s skin, about 1-2 inches below the pectoral muscles/breast line. Women should be careful to place the transmitter below their bra line. Initially the transmission signal for heart rate may be erratic or non-existent. Some moisture is necessary between the strap and the user’s skin for proper transmission. Sweat from exercise works best, but ordinary tap water may be used prior to the workout if desired.
A Note on Chest Strap Heart Rate Monitoring:
The chest strap produces a radio signal that the elliptical reads and registers as the user’s heart rate. The accuracy of a reading may be affected when outside interference is present.
Contact Heart Rate (CHR):
The CHR system will let the user monitor their heart rate without wearing a chest strap. When using the CHR system users should gently grasp the CHR pads with both hands. Within 30 seconds, the user’s heart rate should be displayed as a digital bpm readout (during the first 30 seconds the system is analyzing and locking in the user’s heart rate). Users should exercise with smooth body motions and breathe regularly. It is best to avoid talking while using the CHR system, as talking will cause unrepresentative heart rate spikes of 5 to 10 bpm. To ensure an accurate reading, the user’s hands should be clean, free of both dirt and hand lotions.
A Note on CHR Accuracy:
CHR monitoring may be less accurate than chest strap monitoring since the heart rate signals are much stronger at the chest.
HEART RATE CONTROL (HRC):
Introduction:
You are now the owner of the most sophisticated Heart Rate Control equipment available. TRUE HRC is unique and patented. It accommodates users from rehabilitation to world class athletes, and all those in between. TRUE HRC allows users to do a completely adjustment free heart rate controlled workout. By training at a specific target heart rate, users can exercise at a more efficient cardiovascular level.
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CHAPTER 4: PROGRAMMING & OPERATION
HEART RATE CONTROL (continued):
The TRUE HRC system is unique because users must enter the key parameters of the workout; target heart rate, weight, age, and time, prior to beginning the HRC workout. As users approach their target heart rate, the elliptical’s computer takes full control over the workout and changes the workout intensity automatically to keep users near their target heart rate. This allows for a completely “hands free” workout.
Target Heart Rate:
TRUE’s heart rate control (HRC) workouts let the elliptical monitor relative exercise intensity by way of the user’s heart rate, then automatically adjust the workout intensity to keep the user at their target heart rate and thus their desired exercise intensity. Heart rate is a good measure of the body’s exercise stress level. It reflects differences in physical condition, fatigue, the comfort of the workout environment, even diet and emotional state. Users should compare their heart rate with how they feel to ensure safety and comfort.
Consult a physician to determine target heart rate:
Using heart rate to control a workout takes the guesswork out of the workout settings. Consult a physician before using heart rate controlled workouts for advice on selecting a target heart rate range. Also, it is important to use the elliptical for several workouts in the manual mode while monitoring heart rate. Users should compare their heart rate with how they feel to ensure safety and comfort. After users have spent some time learning how their heart responds to different workout intensity levels, they will have a better understanding of how to use the elliptical to reach their target heart rate.
Warm Up:
At the beginning of an HRC workout, the elliptical is in full Manual Control mode. Users should gradually increase the workout intensity to slowly raise their heart rate to within 10 beats per minute (bpm) of their target heart rate. The elliptical will operate as if in manual mode during the warm up stage. Users control the workout intensity. It is important that the user starts at a low level of perceived exertion and gradually increase the workout intensity over several minutes until they approach their target heart rate. This allows the body to adapt to the workout. Increasing the workout intensity gradually will allow the user to enter the heart rate control stage without overshooting their target, keeping their heart rate within a few bpm of their target. *Warming up too fast may cause the user to overshoot their target. If this occurs it may take several minutes before the computer software can control their heart rate. Users may overshoot and undershoot for several minutes until control is achieved.
Heart Rate Control Stage:
The elliptical takes full control of the workout intensity, keeping the user’s heart rate within a few bpm of their target. When using the Interval HRC Workout, the elliptical alternates between work and rest intervals.
Cool-Down:
At the end of the workout time or distance, the elliptical reduces the workout intensity by half and goes back into Manual Control mode, where users directly control their cool-down.
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CHAPTER 4: PROGRAMMING & OPERATION
PROGRAM DESCRIPTIONS:
Quick Start:
A workout in which the user controls all settings. The workout continues until it is ended by the user.
Cardio 360™ Quick Start:
Get right into a pre-set 20-minute workout designed to shape and tone every major muscle group.
Manual:
Users set up their own workout to a TIME or DISTANCE limit.
Easy Intervals:
2-minute segments with increased WORKLOAD with a moderate change between segments.
Sports Intervals:
2-minute segments with increased WORKLOAD with a large change between workout segments
Rolling Hills:
A series of gradual increasing and decreasing WORKLOAD changes that simulate rolling hills. Users can adjust their LEVEL at any time during the workout to increase or decrease intensity of the hills.
One Big Hill:
WORKLOAD increases to a maximum at the mid-point of the workout, then decreases to the finish to simulate one big hill.
Calorie Goal:
This workout allows users to choose the number of calories they wish to burn within a specified workout time. The WORKLOAD will adjust automatically to attain this goal.
HRC Cruise Control:
While in any program, Cruise Control will allow the user to set current heart rate as target heart rate by pressing a single button. The Cruise Control program takes control of WORKLOAD to maintain the users target Heart Rate. If Beats Per Minute exceeds the target by more than 12 BPM the workout will end and Cool Down will begin.
HRC Target:
Users choose their target heart rate. The workout begins in MANUAL control - gradually increase WORKLOAD until heart rate is within 10 bpm of their target. At this point, the machine takes control of WORKLOAD to maintain the user’s heart rate within a few beats of their target.
Cardio 360™:
If users are looking for variety to make their cardio workout fly, try this random cycle of Cardio360 exercises for a great total-body workout.
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CHAPTER 4: PROGRAMMING & OPERATION
Target Display
Upper LED
Display
HRC Cruise
Control
Workload
Numeric Warning
Decal
Change
Preset
Workouts
HRC
Workouts
Start
Enter
Reading
Cardio 360™
Lower LED
Display
Manual
Workout
CONSOLE OVERVIEW:
Display
Keys
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Keypad
Rack
CHAPTER 4: PROGRAMMING & OPERATION
CONSOLE OVERVIEW (continued):
Workload Keys:
Manually increases or decreases the workout intensity.
Start:
Allows the user to begin a Quick Start workout or preset workout.
Preset Workouts:
Pressing this button scrolls through available workouts. When the desired workout is displayed, the user must press enter to input user data and begin the workout.
Change Display:
Toggles the data in the upper LED display between available options.
Reading Rack:
A ledge on the console that can be used to hold a book, magazine, e-reader, or tablet computer during a workout.
Warning Decal:
Important safety information for users to review prior to using the equipment.
HRC Workouts:
Starts a Target HRC workout. (See Program Descriptions Section)
Enter:
Press this key to confirm a selection in a preset workout.
HRC Cruise Control:
Engages Heart Rate Control to allow the equipment to maintain the user’s current heart rate through automatic workload adjustments (when the user is utilizing heart rate monitoring).
Target Display:
Highlights the muscle groups being targeted during a Cardio 360™ workout segment.
Cardio 360™:
Begins a Cardio 360™ Program. (See Program Descriptions Section)
Manual Workout:
Begins a manual workout. (See Program Descriptions Section)
Lower LED Display:
Displays the workout profile of the current program.
Numeric Keypad:
A small panel of keys on the console that allow the user to quickly enter numeric data and/or clear entries.
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CHAPTER 4: PROGRAMMING & OPERATION
Value Display #1
Value Display #2
Value Display #3
Value Display#4
Calories – an estimate
basal metabolic rate.
Heart Rate – Beats per
monitoring).
Heart Rate – Beats per
monitoring).
A B C D D
CONSOLE OVERVIEW (continued):
Upper LED Display:
Shows the workout data of the program in progress in four value displays.
Standard Value
Value When CHANGE DISPLAY Button is Pressed
Time Remaining – The amount of time remaining in the workout.
Time Elapsed – The amount of time that has passed in the workout.
Distance – An estimate of how far the user has traveled.
Watts – The amount of mechanical power the unit is receiving from the user.
of the calories burned. *The estimate does not include the user’s
RPM –The users pedal cadence.
minute display of the user’s heart rate (when using heart rate
minute display of the user’s heart rate (when using heart rate
CONSOLE NAVIGATION:
Selecting a Preset Workout:
To begin a preset workout, press the Preset Workouts button (A) until the desired program is shown in the Upper LED Display (B) and then press the Enter button (C). *To begin a Target HRC Workout, press the HRC Workouts button (D) followed by the Enter button (C)
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CHAPTER 4: PROGRAMMING & OPERATION
A
B D E A C
CONSOLE NAVIGATION (continued):
Workout Data Entry:
Before beginning a preset workout, the console will ask the user for information in order to give more accurate workout data. To adjust the Data Value (A), use the Numeric Keypad (B) or the Up and Down Workload Keys (C). Once the desired value is displayed, press Enter (D) to move to the next Data Value. Once all data has been entered press Start (E) to begin the workout.
Workout Summary:
Once a workout has ended the console will display a workout Summary which will give the user an overview of their workout which includes; Time, Average Heart Rate, Max Heart Rate, Average RPM, Max RPM, Distance and Calories. To Clear the Summary and return to the home screen press and hold the Clear Entry button (A).
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CHAPTER 4: PROGRAMMING & OPERATION
A
B
C
CONSOLE NAVIGATION (continued):
Cardio 360™:
TRUE’s unique Cardio 360™ is like having a personal trainer built in to the elliptical, walking users through a full-body workout. In just minutes, users will work their upper-body, lower-body and core. Plus, with the variety that Cardio 360™ brings, it will take the bore out of working out. The program walks users through the various movements they need to do to achieve the complete workout, so all they need to do is commit to stepping on the machine.
To Begin a Cardio 360™ workout, simply press the Cardio 360™ Key (A) and then press Enter (B).
Cardio 360™ workouts are broken down into workout segments in which the user is directed by the unit. The Upper LED Display (C) will provide the user with the instructions for the current workout segment.
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CHAPTER 4: PROGRAMMING & OPERATION
Language:
Choose between English, German, French, and Spanish for the default language.
This option should remain OFF unless the unit is equipped with an optional power supply.
Units:
Choose between English Standard and Metric Units.
Limits the amount of time that all workouts can last (does not apply to quickstart, manual or distance workouts).
Set Time:
Sets the default workout time.
Set Weight:
Show Watts:
Enables or disables the Watts display.
Sound:
Toggles the console sound on or off.
B A C D D
ADVANCED CONSOLE FUNCITONS:
Entering Setup Mode:
Setup mode allows the user to change the default options for the console and allow the unit to be customized to the facility in which it is installed. To enter Setup Mode, press and hold the Clear Entry button (A) until the console beeps. While continuing to hold the Clear Entry button, immediately press and hold the Enter button (B) until “ENTER PASS CODE” is displayed on the Upper LED Display (C). Use the Numeric Keypad (D) to enter 10101 and then press the Enter button (B). To scroll through the available options, press the Enter button (B). Options can be adjusted by using the workload keys (E). Once all adjustments have been made, press and hold the Clear Entry button (A) to return to the home screen.
Setup Mode Options:
Power On/Off:
Max Time:
Sets the default user weight.
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CHAPTER 4: PROGRAMMING & OPERATION
Configuration:
Displays the current configuration and software version of the console.
Total Time:
Displays the accumulated amount of time that the console has been in use.
Total Distance:
The approximate distance in miles that the unit has been used.
Display Test:
Illuminates all LCD segments to allow the user to check for faulty LCD’s.
LED Test:
Illuminates the LED’s on the keypad to allow the user to check for faulty LED’s
Display Motion Test:
Illuminates the LCD segments in motions to ensure proper function.
Allows the user to test key function. Any key pressed should display in the upper LCD display.
Allows users to check LED function. Pressing a key that is associated with an LED on the keypad will illuminate that LED.
Heart Rate Test:
Allows for a test of the contact and/or telemetry heart rate system.
The console will display the RPM while the unit is being pedaled to ensure proper RPM feedback is being received by the console.
Test iPod®:
Test BV:
Not used.
Test CSafe:
Not used.
CSafe On/Off:
Enables or Disables power to peripheral entertainment units.
B A C
D
ADVANCED CONSOLE FUNCITONS (continued):
Entering Maintenance Mode:
Maintenance Mode is used to troubleshoot issues and to test console functions. To enter Maintenance Mode, press and hold the Clear Entry button (A) until the console beeps. While continuing to hold the Clear Entry button, immediately press and hold the Enter button (B) until “ENTER PASS CODE” is displayed on the Upper LED Display (C). Use the Numeric Keypad (D) to enter 20173 and then press the Enter button (B). To scroll through the available maintenance functions, press the Enter button (B). Once all maintenance functions are complete press and hold the Clear Entry button (A) to return to the home screen.
Maintenance Mode Functions:
Test Keys:
Test LED’s:
Test RPM:
Not used.
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CHAPTER 5: CARE & MAINTENANCE
CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the elliptical as described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the elliptical daily. Look and listen for slipping belts, loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need of service. If any of these are noticed, obtain service. Do not attempt to use the elliptical until proper service has been performed or damaged parts have been replaced.
Important:
If you determine that the elliptical needs service, make sure that the elliptical cannot be used inadvertently. Turn the unit off, and then unplug the power cord from its power source. Make sure other users know that the elliptical needs service.
To order parts or to contact a TRUE Authorized Service representative, please visit www.truefitness.com.
CLEANING THE EQUIPMENT:
After Each Use:
Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces. Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console. This helps remove fingerprints, dust, and dirt
Weekly:
Vacuum any dust or dirt that might have accumulated under or around the elliptical or any cover vents. *Clogged air vents can prevent adequate cooling, causing a shortened life.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before using. Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the smooth operation of the unit.
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CHAPTER 5: CARE & MAINTENANCE
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
Check error log in console.
Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
Move unit and vacuum underneath.
Check belt tension and tracking.
Inspect all fasteners.
Inspect all electrical connections.
Inspect all components for abnormal or premature wear.
CAUTION:
Use only TRUE Fitness certified service providers.
LONG TERM STORAGE:
When the elliptical is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the power source and is positioned so that it will not become damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F (0° C). To clean the chest strap, use a sponge or soft cloth dampened in mild soap and water. Dry the surface thoroughly with a clean towel.
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CHAPTER 6: CUSTOMER SERVICE
CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the request. After information has been gathered you may choose to contact your selling dealer or local service company to set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com and use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at service@truefitness.com Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST. LOUIS, MO 63366
1.800.883.8783 HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST. LOUIS, MO 63366
1.800.426.6570 HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: sales@truefitness.com
Truefitness.com / 800.426.6570 / 636.272.7100 29
CHAPTER 6: CUSTOMER SERVICE
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the shipment is multiple boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. We will not be able to file a claim if the carrier is not notified in a timely manner. Once you have called the carrier you will need to gather the serial number, model number, description and photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.
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CHAPTER 7: ADDITIONAL INFORMATION
Malfunction
Possible Cause
Corrective Action
Damaged power cord
Replace power cord
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Insufficient power
Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console
Speed sensor out of
Pinched or loose main communication cable
Loose hardware
See Chapter 5: inspections
Bearings may be damaged
Contact True Fitness Customer Service Department
Brake assembly may be
Drive belt may be misaligned
TROUBLESHOOTING GUIDE:
*This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800­883-8783 for assistance with troubleshooting and diagnostics.
No Power
Unit resets or pauses randomly
Unit is turned off
Power cord not fully seated in socket
No power at wall outlet Using a voltmeter or alternate device verify power at wall outlet
Battery is discharged
Motor control board damaged
alignment
Verify the On/Off switch is at the ON position (if applicable)
Inspect power connection at the unit and outlet
Charge the battery overnight with optional power supply (if applicable)
Contact True Fitness Customer Service Department (if applicable)
Inspect power connection at the unit and outlet
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Resistance hesitates or slips when pedaling
Rubbing or knocking sound from unit when in operation
Loose belt tension Contact True Fitness Customer Service Department
Uneven floor Adjust equipment with leveling feet.
Loose Pedal See Chapter 5: inspections
damaged
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Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
Contact True Fitness Customer Service Department
CHAPTER 7: ADDITIONAL INFORMATION
Malfunction
Possible Cause
Corrective Action
Transmitter belt is not the
encoded
The battery inside the transmitter belt is depleted
TROUBLESHOOTING GUIDE (continued):
Transmitter belt contacts are not making good contact with the skin
Readjust the transmitter belt so that it is in full contact with the skin
Heart rate is displaying erratically or not displaying
Contacts on the transmitter belt are not moist
Transmitter belt is not within 3 feet (1 meter) of the heart rate receiver
correct frequency or is
Another user wearing a compatible transmitter strap is within 3 foot (1 meter) of the unit
Environmental interference from high voltage power lines
Environmental interference from computers
Environmental interference from motor driven appliances
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 foot (1 meter) of the console
Polar equip or compatible receiver use 4.8kHz un-encoded receiver
replace the transmitter belt with a compatible transmitter belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move the cause of the interference until heart rate reading are stable. If the probable source of interference is plugged into the same outlet move the suspect source to another outlet.
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Environmental interference from cell or cordless phone
Environmental interference from Wi-Fi router
CHAPTER 7: ADDITIONAL INFORMATION
Light Commercial Limited Warranty CS200 Elliptical
Save Time and Register Online! Activate Multiple Warranties at truetness.com/support
All TRUE® Fitness products are distributed by TRUE and are warranted to the original registered product purchaser and the parts of the TRUE product (the “Product”) listed below, under normal use and service, shall be free of manufacturing defects in workmanship and materials only for the period of time beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts Electrical Wear Items Cosmetics
Labor Parts Cosmetics
USB Port 90 Days Parts,
NOTE: Warranty valid for USA and Canada only. NOTE: Failure to register this product will result in no servicing or authorization of parts to be shipped. NOTE: Buying after-market products from a 3rd party will result in voided warranty. NOTE: This product is intended for Light Commercial use which includes non-dues paying facilities where usage does not exceed 8 hours per day. If this product will not be used in this particular setting, please contact TRUE as this warranty is void.
Frame: The frame is warranted for defects in material and workmanship for as long as the original purchaser owns the Product. The frame is warranted for labor and freight (for parts shipped from TRUE) for one year from date of purchase. * This limited warranty on structural frame does not include paint or coatings.
Parts: The elliptical electrical parts and wear items are warranted for defects in material and workmanship for ve years with one year labor warranty. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modication, or failure to provide reasonable and necessary maintenance. *TRUE Fitness shall not warrant the performance of the heart rate system on its
5 Years 5 Years 6 Months
1 Year 6 Months
No Labor
products, as the heart rate system performance varies, based on user’s physiology, age, method of use and other factors. * This limited warranty shall not apply to software version upgrades.
Cosmetics: The ellipticalcosmetic parts are warranted for defects in material and workmanship for six months with labor warranty to match the parts warranty period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modication, or failure to provide reasonable and necessary maintenance. This limited warranty will apply to but may not be limited to plastic covers, shrouds, caps, badges, overlays, paint, coatings, soft step inserts and grips.
USB Port: the USB Port is warranted for defects in material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of one year from the date of purchase unless otherwise expressed within this limited warranty as long as a TRUE authorized service provider performs the service. Service that requires over 50 miles of travel may be subject to additional charges. Reasonable and necessary maintenance guidelines can be found in the owner’s manual.
Claims Procedure: TRUE Limited Warranty service may be obtained by contacting the authorized TRUE dealer from whom the Product was purchased. If the dealer from whom the Product was purchased is no longer an authorized TRUE dealer, then TRUE Limited Warranty service may be obtained by contacting TRUE directly at:
TRUE Fitness, Service Department 865 Ho Road, St. Louis, MO 63366
1.800.883.8783 Hours of operation 8:30am - 5:00 pm CST
truetness.com / 800.426.6570 / 1.636.272.7100
Truetness.com / 800.426.6570 / 636.272.7100
35
CHAPTER 7: ADDITIONAL INFORMATION
Light Commercial Limited Warranty CS200 Elliptical
Save Time and Register Online! Activate Multiple Warranties at truetness.com/support
The above Limited Warranty is subject to and will be in accordance with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty Registration Form is completed on-line; or if the attached form is lled in, signed by the original purchaser and mailed to TRUE within 30 days of purchaser’s receipt of this Product. The serial number must be intact on the Product for this Limited Warranty to be valid.
2. This Limited Warranty applies to the product only while the Product remains in the possession of the original purchaser and is not transferable.
3. This Limited Warranty becomes VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/ technician (if anyone other than a TRUE authorized dealer/ technician initially assembles and installs the Product, this Limited Warranty will be void unless the written authorization of TRUE is rst obtained).
4. This Limited Warranty does not cover damage or equipment failure resulting from or caused by improper assembly/ installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modication, or failure to provide reasonable and necessary maintenance (as referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or replacement of parts and does not include labor (beyond the above warranty period), transportation, service, return and freight charges associated therewith expressly specied herein.
6. This Limited Warranty shall not apply to: Service calls to correct installation of the equipment or instruction to owners on how to use the equipment; or any labor costs incurred beyond the applicable labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or implied, and in lieu of all other obligations or liabilities on the part of TRUE, under no circumstances shall TRUE be liable by virtue of this Limited Warranty or otherwise from damage to any person or property whatsoever for any special, indirect, incidental, secondary or consequential losses, damages or expenses in connection with exercise products. Any implied warranty is limited in duration to the time period covered by the Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion may not apply to you. This Limited Warranty grants you specic legal rights and you may also have other rights, which vary from state to state.
not be transferred to, reassigned to, a third party without the express written consent of TRUE. Even jobbing out warranty labor requires TRUE’s written approval.
CS200 ELLIPTICAL SERIAL NUMBERS:
The CS200 elliptical comes with two serial numbers; one on the base and one on the display console (see diagram below). The serial number on the base is located on the front inside sheet metal on the bottom right hand side. The console serial number is located on the bottom right side of each console. Please write down your serial numbers below and keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
SAMPLE SERIAL NUMBER:
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may
truetness.com / 800.426.6570 / 1.636.272.7100
Truetness.com / 800.426.6570 / 636.272.7100
Keep this page for your records
36
CHAPTER 7: ADDITIONAL INFORMATION
Light Commercial Limited Warranty CS200 Elliptical
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line now to truetness.com/support and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.
To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness, 865 Ho Road, St. Louis, MO 63366 (or save postage and register online at truetness.com/support)
Light Commercial Warranty Registration
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW. REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type: CS200 Light Commerical Elliptical
Date of Purchase
Your Company Name
Contact First Name
Contact Last Name
Address
City State
Email Address
Phone Fax
1. Where did you rst learn about TRUE? ___ a. Dealer ____ b. Website ____ c. Advertisement ____ d. Referral ____ e. Current Customer ____ f. Other_______________
ZIP
3. Please indicate your type of facility: ___ a. Apartment/Condo ___ b. Corporate Fitness Center ___ c. Municipality ___ d. Health Club/Gym/Spa ___ e. Hotel/Resort ___ f. Military Base ___ g. Student Rec Center ___ h. Other
4. What other types of equipment does your company currently own? ___ a. Treadmill Brand ________________ ___ b. Bike Brand ________________ ___ c. Elliptical Brand ________________ ___ d. Free Weights/Gym Brand ________________
5. How many people use your facility on a daily basis? ___ a. <25 ___ b. 25-75 ___ c. 76-150 ___ d. 150+
6. Do you plan to purchase more tness equipment in the next 6-12 months? ____ Yes ____ No
7. If you answered “yes” to question 6, what type do you plan to purchase? ____ a. Treadmill ____ b. Elliptical ____ c. Stationary Bike ____ d. Free Weights ____ e. Gym ____ f. Other ______________
8. Would you recommend TRUE to other club owners? ____ Yes ____ No
9. You are a valued TRUE customer and your suggestions allow us to continually improve your experience. Is there anything else you would like us to know? Please explain:
2. Why did you purchase a TRUE product? ___ a. Design/Appearance ___ b. Dealer Suggestion ___ c. Price/Value ___ d. Quality Construction ___ e. Performance ___ f. TRUE Reputation ___ g. Other_________________________
truetness.com / 800.426.6570 / 1.636.272.7100
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