TRUE 950 Owner's Manual

* Assembly Guide & Warranty Card Included

950

TREADMILL

OWNER’S MANUAL

Revision 091820Model #: 950

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IMPORTANT:
All products shown are prototype. Actual product delivered may vary.
Product specications, features & soware are subject to change without notice.
For the most up-to-date owner’s manual please visit www.truetness.com.
For documents in additional languages please visit www.truetness.com/resources/document-library/

IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especicaciones de productos, características y soware están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truetness.com
Para los documentos en otros idiomas, por favor visite www.truetness.com/resources/document-library/

IMPORTANT: Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécications du
produit, caractéristiques et logiciels sont sujettes à modication sans préavis. Pour la plus à jour le manuel du
propriétaire s'il vous plaît visitez www.truetness.com. Pour documents dans des langues supplémentaires,
veuillez www.truetness.com/resources/document-library/ de visite

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重要提示： 显示所有产品的原型。实际交付的产品可能有所不同产品规格，功能和软件如有更改，恕不另
行通知迄今为止对于大多数的使用说明书，请访问www.true󽗉tness.com 对于其他语言的文档，请访问
www.true󽗉tness.com/resources/document-library/

ھام:
جمیع المنتجات المعروضة ھي النموذج. قد تختلف المنتج الفعلي تسلیمھا.
مواصفات المنتج، والمیزات والبرامج قابلة للتغییر دون إشعار.
لمعظم ما یصل حتى الآن دلیل المالك یرجى زیارة www.truetness.com.
للمستندات في لغات إضافیة، یرجى زیارة www.truetness.com/resources/document-library/

WICHTIG: Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann
variieren. Produkt-Spezikationen, Funktionen und Soware können sich ohne vorherige Ankündigung
ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truetness.com. Für
Dokumente in weiteren Sprachen nden Sie unter www.truetness.com/resources/document-library/

BELANGRIJK: Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specicaties, eigenschappen & soware zijn onderhevig aan verandering zonder kennisgeving. Voor
de meest actuele handleiding van de eigenaar kunt u terecht www.truetness.com. Voor documenten in andere
talen kunt u terecht op www.truetness.com/resources/document-library/

ВАЖНО: Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без
предварительного уведомления. Для получения самой последней на сегодняшний день руководство по
эксплуатации пожалуйста, посетите www.truetness.com
.Для документов на другие языки, пожалуйста, посетите www.truetness.com/resources/document-library/

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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A MESSAGE TO OUR CUSTOMERS

Frank Trulaske began TRUE Fitness® over thirty-ve year ago with the simple philosophy of delivering superior
tness products, service, and support. Today, TRUE is the global leader in premium tness equipment for the
commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety
and style. TRUE has received many awards for its product over the years and remains the benchmark for the
industry. Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used
in all its products, both commercial and residential alike.

e proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line
of extraordinary cardio and strength equipment. As a result, people all over the world are beneting from the
TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver
simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
tness goals.

At the heart of our success is the relentless and systematic life testing of both our products and their components.
We have dedicated employees who understand our philosophy is to deliver the best products in the world.

Our goal is to deliver the world’s best premium equipment for our customers’ health and tness solutions.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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Table of Contents

Chapter 1: Safety Instructions

Safety Instructions ..................................................................................................................................................................5

Space Requirements ...............................................................................................................................................................8

Grounding Instructions .........................................................................................................................................................9

Power Requirements ............................................................................................................................................................10

Warning Decals.....................................................................................................................................................................11

Compliances ..........................................................................................................................................................................11

Chapter 2: Assembly Instructions

Pre Assembly Checklist .......................................................................................................................................................13

Assembly Steps ......................................................................................................................................................................15

Chapter 3: Product Overview

Product Overview ................................................................................................................................................................30

Chapter 4: Care & Maintenance

Care & Maintenance ............................................................................................................................................................32

Cleaning the Equipment ......................................................................................................................................................32

Running Belt Alignment .....................................................................................................................................................33

Tensioning the Running Belt ..............................................................................................................................................34

Belt Lubrication ....................................................................................................................................................................34

Leveling the Equipment .......................................................................................................................................................35

Other Scheduled Preventive Maintenance ........................................................................................................................35

Long Term Storage ...............................................................................................................................................................35

Chapter 5: Customer Service

Contacting Service ...............................................................................................................................................................36

Contacting Sales ...................................................................................................................................................................36

Reporting Freight or Parts Damage ...................................................................................................................................37

Chapter 6: Additional Information

Wiring Diagram....................................................................................................................................................................38

Troubleshooting Guide ........................................................................................................................................................39

Chapter 7: Warranty Information

950 Warranty ......................................................................................................................................................................... 45

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE SAFETY INSTRUCTIONS

is equipment is intended for a commercial or institutional setting. is owner’s manual should be accessible to all
personal trainers, faculty, and members.

WARNING: ALL EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE

EQUIPMENT.

WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising

may result in serious injury or death. If you feel faint, stop exercising immediately.

WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a

warning is presented electronically.

TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a tness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.

WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning

or attempting any maintenance activity. Do not handle the plug with wet hands.

WARNING: To reduce the risk of burns, re, electric shock, or injury, it is imperative to connect

each product to a properly grounded 110V electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualied electrician if you are unsure about
proper ground techniques. Do not modify the plug provided wiht this product. If it will not t an electrical outlet,
have a proper outlet installed by a qualied electrician. Your TRUE Fitness product must be properly grounded
to reduce risk of shock if the equipment malfunctions. Your equipment is equipped with an electrical cord, which
includes an equipment grounding conductor and a grounding plug. e plug must be inserted into an outlet that
has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter
cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp
outlet is not available, a qualied electrician must install one.

WARNING: Do not move the equipment by liing the console. Do not use the console as a handlebar

during a workout.

WARNING: is product contains chemicals known to the state of California to cause cancer and birth

defects or other reproductive harm.

WARNING: Keep equipment stable on at ground.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

WARNING: Replace warning labels that may be worn, damaged, or missing.
WARNING: Replace any non-working or damaged components, remove the unit from service until repair

is performed.

WARNING: To reduce the risk of burns, re, and electric shock or injury to persons, follow these

instructions:

• is appliance should never be le unattended when plugged in.

• Do not use any type of extension cord with this product.

• Unplug it from the outlet when not in use and before any servicing.

• Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airow.

WARNING: Risk of personal injury-crushing hazard when equipment is in operation - Keep feet, hands,

and ngers away from moving parts.

CAUTION:

• Do not use typing or web surng features at excessive speeds. Always stabilize yourself by holding a stationary handle
when using typing or web surng features. (Varies by console option)

• Health related injuries may result from incorrect or excessive use of exercise equipment.

• Do not use the contact heart rate grips as a handlebar during a workout.

• Any changes or modications to this equipment could void the product warranty.

• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.

• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged,
or even partially immersed in water. Contact TRUE Customer Service for a replacement.

• Use a TRUE AC power cord or AC/DC adapter only.

• *Note the plug conguration for the power adapter may vary by country.

• Position this product so the power cord plug is accessible to the user.

• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the treadmill.

• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualied person to avoid a hazard.

• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.

• Always follow the console instructions for proper operation.

• Close supervision is necessary when used near children under the age of 15, or disabled persons.

• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.

• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.

• Never insert objects into any openings in this product. If an object should drop inside, turn o the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.

• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids
are recommended.

• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure
no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels
away from moving parts.

• Do not reach into or underneath the unit, or tip it on its side during operation.

• Use correct ergonomic positioning while running on treadmill.

• Do not allow animals on or near the equipment while in operation.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

CAUTION:

• Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side
handrails should be grabbed and the user should place his/her feet on the side platforms. e front handlebars should
be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not for
stability, emergency, or continuous use.

• Do not exceed 950 maximum user weight of 350lbs (159 kg).

• Do not use if you have a cold or fever.

• When using this exercise machine, basic precautions should always be followed.

• Use this equipment only for its intended use as described in this manual.

• Do not use attachments not recommended by the manufacturer.

• Allow only trained personnel to service this equipment.

• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the equipment while it is in motion.

• is appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.

• Children shall not play with the appliance.

• Cleaning and user maintenance shall not be made by children without supervision.

• Allow only one person at a time on the equipment while it’s operating.

• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.

• To avoid injury stand on the side rails before starting the treadmill.

• Avoid exiting treadmill while leaving the tread belt in motion.

• Never walk or jog backwards on the treadmill.

• When mounting the treadmill, ensure the treadmill belt is not running and then proceed with one step at a time to
maintain balance using the handrails as needed.

• While the treadmill is in use, proceed at a speed that the user can safely maintain with the ability to immediately
engage the safety key to stop the treadmill belt if necessary.

CAUTION:

• To avoid serious injury, do not touch the incline rack while the treadmill is in use.

• To avoid serious injury, do not touch the belt while the treadmill is in use.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

SPACE REQUIREMENTS:

TRUE’s recommendation is to leave a minimum of 24” (0.6m) on each side of the treadmill and a 79” (2 m) safety zone at
the rear of the treadmill.

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True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

GROUNDING INSTRUCTIONS:

is product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. is product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. e plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.

DANGER:

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.

• Check with a qualied electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not t the outlet, have a proper outlet
installed by a qualied electrician.

• Do not remove the motor cover or you may risk injury due to electric shock.

• 120-Volt: is model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in gure A. Make sure the product is connected to an outlet having the same conguration as the
plug. No adaptor should be used with this product.

• 230-Volt: is model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specic electric cord and has a grounding plug that looks like the plug illustrated in gure B. Make sure
that the product is connected to an outlet having the same conguration as the plug in Figure B. No adapter
should be used with this product. If the product must be reconnected for use on a dierent type of electric
circuit, the reconnection should be made by qualied service personnel.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 1: SAFETY INSTRUCTIONS

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True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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SAMPLE

CHAPTER 1: SAFETY INSTRUCTIONS

WARNING DECALS:

WARNING: Replace warning labels that may be worn, damaged, or missing.

To replace any worn or missing decals contact TRUE FITNESS by visiting www.truetness.com or contact customer
service at 800-883-8783.

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COMPLIANCES:

is equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truetness.com.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

IMPORTANT SAFETY INSTRUCTIONS

• Read and understand all instructions and warnings prior to use.

• Obtain a medical exam before beginning any exercise program. If at any time during exercise

youfeel faint, dizzy, or experience pain, stop and consult your physician.

• Obtain proper instruction prior to use.

• is unit is intended for commercial use only.

• Inspect the unit for incorrect, worn, or loose components and do not use until corrected,

replaced,or tightened prior to use.

• Do not wear loose or dangling clothing while using the unit.

• Care should be used when mounting or dismounting the unit.

• Read, understand, and test the emergency stop procedures before use.

• Disconnect all power before servicing the unit.

• Do not exceed maximum user weight of 350 lbs.

• Keep the top side of the moving surface clean and dry.

• Keep children and animals away.

• Use caution when moving and assembling unit.

• All exercise equipment is potentially hazardous. If attention is not paid to the conditions

ofequipment usage, death, or serious injury could occur.

• Save these instructions.

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Basic Guidelines for Setting Up the Equipment:

Aer removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical
cord easily reaches a grounded three-pronged outlet.

Important Electrical Requirements – 120V:

Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.

Important Electrical Requirements – 220V:

Your TRUE equipment requires a dedicated 230 volt, alternating current (AC), 15 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 230V AC 15 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.

DANGER: Do not use an extension cord or ungrounded outlet:

e ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock.
Check with a qualied electrician or serviceman if you are in doubt as to whether the equipment is properly grounded.
Do not modify the plug provided with the unit if it will not t the outlet. Have a proper outlet installed by a qualied
electrician.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

PRE-ASSEMBLY CHECKLIST:

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ITEM DESCRIPTION Qty.

1

2

3

4

5

6

Rear Console Cover Assembly

Le Shoulder Bottom Assembly

Right Shoulder Bottom Assembly

Le Handrail Assembly

Right Handrail Assembly

Le Pedestal Upright Assembly

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

1

1

1

1

1

1

ITEM DESCRIPTION Qty.

10

11

7

8

9

Right Pedestal Upright Assembly

Le Shoulder Top Assembly

Right Shoulder Top Assembly

Console Rack Assembly
Lower Frame Weldment

1

1

1

1

1

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CHAPTER 2: ASSEMBLY GUIDE

PRE-ASSEMBLY CHECK LIST:

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Item Description Qty

A Wire Tie 3

B M8 x P1.25 x 75 8

C M4 x P0.7 x 10 19

D Internal Tooth Star Washer M8 20

E M8 x P1.25 x 80 4

F M8 x P1.25 x 40 8

Tools Required (not included):

• Open End Wrenches: 15/16”, 7/8”, and 1/2”

• Hex Keys: 5/32”, 3/16”, 4mm, and 8mm

• Screwdrivers: #2 Phillips with 4” long tip, #2 Phillips
with 8” long tip, 5/16” slotted approximately 6” long

Item Description Qty

G Plate 8

H Silicone 1

I T Spanner 1

J Wrench (17mm) 1

K Allen Wrench (5mm) 1

• 7/16” 6-point socket, short extension, and ratchet

• Long-nose pliers, small (optional)

• Wire cutters, small (optional)

CAUTION:

• Use caution when assembling treadmill. Unpacking and assembling of this treadmill is a two person task.

• Remove all treadmill components from packaging.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 14 of 47

ASSEMBLY STEPS:

Step 1 (Motor Cover):

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CHAPTER 2: ASSEMBLY GUIDE

Remove the Motor Cover from the Lower
Frame Weldment.

Item Part Number Description Quantity

1 7PS0035 M5 x 15 Bolt 9
2 7RT0140 Motor Cover Trim 2
3 7RT0020 Motor Cover 1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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ASSEMBLY STEPS:

Step 2 (Pedestals):

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CHAPTER 2: ASSEMBLY GUIDE

Assemble, but do not fully tighten, all
hardware for the le and right pedestals as
shown below.

Note: Conrm the cables identied in
Step 3 (Lower Frame Weldment Cable
Connections) are routed correctly to
avoid cable pinching.

Item Part Number Description Quantity

1 7PS0103 M8 x 1.25 x 75 Bolt 8
2 7RT0011 M8 Washer 8
3 7TCS4035 M10 x P1.5 x 25 Bolt 2
4 NT-2310 M10 Washer 2
5 7TC4016LBK Le Pedestal 1
6 7TC4016RBK Right Pedestal 1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 3 (Lower Frame Weldment Cable Connections):

Connect the AUXPS-I/O (Auxillary Power Supply-Input/Output) combined cable, COMM (Communication)
cable, and COAX (Coaxial) cable as shown below.

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True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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ASSEMBLY STEPS:

Step 4-1 (Console Rack):

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CHAPTER 2: ASSEMBLY GUIDE

Secure the Console Rack to the Le
and Right Pedestals using the required
hardware as shown below.

Item Part Number Description Quantity

1 7TC4017BK Console Rack 1
2 NO-4827 Console Rack Mounting Plate 8
3 7RT0011 M8 Washer 8
4 7PS0034 M8xP1.25x40 Bolt 8

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 4-2 (Pedestals):

Tighten all hardware from Step 2 (Pedestals).

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True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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ASSEMBLY STEPS:

Step 5 (Motor Cover):

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CHAPTER 2: ASSEMBLY GUIDE

Secure the Motor Cover to the Lower
Frame Weldment using the required
hardware as shown below.

Item Part Number Description Quantity

1 7RT0140 Motor Cover Trim 2
2 7PS0035 M5 x 15 Bolt 9
3 7RT0020 Motor Cover 1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 6 (Console Rack Cable Connections):

Connect the AUXPS (Auxillary Power Supply), I/O (Input/Output), COMM, and COAX cables as shown below.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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ASSEMBLY STEPS:

Step 7 (Handrail Assemblies):

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CHAPTER 2: ASSEMBLY GUIDE

Secure the Le and Right Handrail
Assemblies to the Console Rack using the
identied hardware as shown below.

Item Part Number Description Quantity

1 7TC4018R Right Handrail Assembly 1
2 7RT0011 M8 Washer 4
3 7TCS4028 M8 x P1.25 x 80 Bolt 4
4 7TC4018L Le Handrail Assembly 1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 8 (Shoulder Top Assemblies):

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Secure the Le and Right Shoulder Top
Assemblies to the Console Rack using the
identied hardware as shown below.

Item Part Number Description Quantity

1 7TC4023LBK Le Shoulder Top Assembly 1
2 7TCS4029 M4 x P0.7 x 10 Bolt 6
3 7TC4023RBK Right Shoulder Top Assembly 1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 9 (Shoulder Bottom Assemblies):

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Secure the Le and Right Shoulder
Bottom Assemblies to the Console Rack
using the required hardware as shown
below.

Item Part Number Description Quantity

1 7TC4022LBK Le Shoulder Bottom

Assembly

2 7TC4022RBK Right Shoulder Bottom

Assembly

3 7TCS4029 M4 x P0.7 x 10 Bolt 10

1

1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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ASSEMBLY STEPS:

Step 10 (Console Mast):

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CHAPTER 2: ASSEMBLY GUIDE

Secure the selected console to the Console Mast
using the required hardware as shown below.

Note: Refer to the respective console manual
included with your console for wiring
connections.

Item Part Number Description Quantity

1 7TCS4029 M4 x P0.7 x 10 Bolt 4

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 11 (Rear Console Cover Assembly):

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Secure the Rear Console Cover Assembly
to the Console Mast using the required
hardware as shown below.

Item Part Number Description Quantity

1 7TCS4029 M4 x P0.7 x 10 Bolt 3
2 7TC4033BK Rear Console Cover

Assembly

1

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 26 of 47

CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 12 (Power Cord Installation):

Insert Power Cord into Power Inlet shown to the right.

POWER SWITCH: — = ON, O = OFF

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CIRCUIT BREAKER: In the event the current drawn by the treadmill exceeds a specied value, the Circuit
Breaker portion of the power on/o switch will operate. e rocker lever will automatically release and position
itself to a position half way between on and o, thus opening the power circuit.

If this should occur, please wait 10 minutes and then reset the Circuit Breaker by rocking the power switch fully
to the OFF position (O), and then rocking the power switch back to the ON position (-). If it does not reset, or
the Circuit Breaker operates again under normal use, contact True Fitness at 1-800-883-8783.

Note: e above picture shows the power switch in the OFF (O) position for reference.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 27 of 47

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 13 (Unit Leveling):

Ensure treadmill incline rack wheels and rear feet are resting on the oor and not on cardboard, packaging, etc.

Using a 15/16 inch open end wrench, loosen nut A on Right Rear Foot (only side adjustable).

Using a level or estimating by sight, turn section B of foot clockwise, or counter-clockwise, using a 7/8 inch open
end wrench to level the rear of treadmill.

Tighten nut A until it is secured against bottom of treadmill. Note: e recommended gap between (A) and (B)
is 1/4” on a at oor.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 28 of 47

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CHAPTER 2: ASSEMBLY GUIDE

ASSEMBLY STEPS:

Step 14 (Attach Safety Key):

Unwind safety key and cord from plate. Note: e safety key and attachment cord are wrapped around plate
during shipping as shown.

950

Attach Safety Key magnet to front of Center Pod as shown.

Attach Safety Key clip to plate located on Console Rack (when not working out).

Attach clip to clothing at the beginning of any workout.

CAUTION: Read treadmill Owner’s Manual before attempting any workout.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 29 of 47

CHAPTER 3: PRODUCT OVERVIEW

Quick Access Keys

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Contact Heart

Rate Pad

Safety (E-Stop) Key

Contact Heart

Rate Pad

Console Assembly

Belt Adjustment Bolts

Straddle Covers

Belt

Leveling Feet

On/O Switch, Circuit Breaker,

and Power Cord

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Communication and

Coaxial Ports

Page # 30 of 47

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CHAPTER 3: PRODUCT OVERVIEW

Console Assembly:

e console allows the user to set up a workout program and control the treadmill during a workout (For console overview
and operation instructions refer to the respective console manual).

Quick Access Keys:

Allows the user to quickly start, stop and wake the treadmill or make fast, convenient adjustments to the incline level or
speed of the treadmill.

Contact Heart Rate Pads:

Allows the user to check their heart rate without wearing a wireless chest strap.
*For increased safety and accuracy this feature should only be used when the belt speed is below 4 mph.

Safety (E-Stop) Key:

A tethered safety device designed to attach to both the user and the console. Removal of the key from the console will stop
belt motion to prevent injury in an emergency.
*e safety key must be in place on the treadmill and should be attached to the user’s clothing. e treadmill will not
operate if the safety key is not attached to the treadmill.

Belt:

e moving surface of the treadmill on which the user walks or runs.

Straddle Covers:

Stationary covers on either side of the belt, which allows the user to safely straddle the belt during startup or in the event of
an emergency.

Belt Adjustment Bolts:

An adjustment system that allows the users to adjust the belt tracking and tension as needed.

On/O Switch:

Allows users or faculty to turn the power on or o to the treadmill.

Circuit Breaker:

A safety device designed to protect the treadmill from excessive electrical current.

Power Cord:

Delivers power from the wall outlet to the treadmill.

Leveling Feet:

An adjustable system used to aid in the leveling of the treadmill.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 31 of 47

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CHAPTER 4: CARE & MAINTENANCE

CARE & MAINTENANCE:

It is important to perform the minor maintenance tasks described in this section. Failure to maintain the treadmill as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.

Inspection:

TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the
treadmill daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards immediately.
Do not exercise on the treadmill without attaching the safety clip to your clothing. Look and listen for slipping belts,
loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need
of service. If any of these are noticed, obtain service. Do not attempt to use the treadmill until proper service has been
performed or damaged parts have been replaced.

Important:

If you determine that the treadmill needs service, make sure that the treadmill cannot be used inadvertently. Turn the unit
o, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a
safe place. Make sure other users know that the treadmill needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truetness.com.

CLEANING THE EQUIPMENT:

Aer Each Use:

• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a so
cloth and wipe all exposed surfaces.

• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a so cloth
and wipe the surface of the console. is helps remove ngerprints, dust, and dirt.

Week l y :

• Vacuum any dust or dirt that might have accumulated under or around the treadmill, any motor cover vents and under
the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and motor
control board causing a shortened life.

• Check for proper running belt alignment and tension. If running belt adjustment is required, see sections “RUNNING
BELT ALIGNMENT” and “TENSIONING THE RUNNING BELT” in the following pages.

CAUTION:

Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before
using. Frequently vacuum the oor underneath the unit to prevent the accumulation of dust and dirt, which can aect the
smooth operation of the unit. Use a so nylon scrub brush to clean the running belt. Do not clean directly underneath the
treadbelt. Most of the working mechanisms are protected inside the motor cover and base of the treadmill. However, for
ecient operation, the treadmill relies on low friction. To keep the friction low, the unit’s running belt, staging platforms,
and internal mechanisms must be as clean as possible.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 32 of 47

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CHAPTER 4: CARE & MAINTENANCE

RUNNING BELT ALIGNMENT:

Proper belt alignment allows the belt to remain centered and ensures smooth operation. Realigning the belt takes a few
simple adjustments. If you are unsure about this procedure, call the TRUE Service Department.

CAUTION:

Special care must be taken when aligning the running belt. Turn o the treadmill while adjusting or working near the rear
roller. Remove any loose clothing and tie back your hair. Be very careful to keep your ngers and any other object clear
of the belt and rollers, especially in front of the roller and behind the deck. e treadmill will not stop immediately if an
object becomes caught in the belt or rollers.

CAUTION:

If you hear any chang or the running belt appears to be getting damaged, stop the running belt immediately by pressing
the STOP key. Contact the TRUE Service Department. Walk around to the rear of the unit and observe the belt for a few
minutes. e belt should be centered on the running deck. If the belt dris o center, you must make adjustments.

Important:

Failure to align the belt may cause the belt to tear or fray, which may not be covered under the TRUE Fitness Warranty. To
stop the running belt, press the STOP key. Turn the treadmill o.

CAUTION:

For your safety, use the power switch to turn o the treadmill before making any adjustments. Do not adjust the running
belt when someone is standing on the unit.

CAUTION:

Do not turn the adjusting bolt more than 1/4 turn at a time. Over tightening the bolt can damage the treadmill. If you are
unsure how to adjust the running belt, call the TRUE Service Department.

Note: When running belt is properly aligned, people can see
the belt locating at the center of the belt alignment slot.
e slot is located on the rear roller guard.

If the running belt is too far to the right side:

• Locate the belt adjustment bolts in the rear end caps of
the treadmill. (To determine le and right, stand at the
rear of the treadmill and face the display).

• Using the appropriate size Allen wrench or socket turn
the RIGHT adjustment bolt clockwise ¼ turn.

• Turn the treadmill on and start the belt at 3mph keeping
o the unit.

• Allow 2 minutes for the belt to adjust itself.

• Repeat the above steps if additional adjustment is
necessary.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 33 of 47

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CHAPTER 4: CARE & MAINTENANCE

If the running belt is too far to the le side:

• Locate the belt adjustment bolts in the rear end caps of the

treadmill. (To determine le and right, stand at the rear of the treadmill and face the display).

• Using the appropriate size Allen wrench or socket turn the LEFT adjustment bolt clockwise ¼

turn.

• Turn the treadmill on and start the belt at 3mph keeping o the unit.

• Allow 2 minutes for the belt to adjust itself.

• Repeat the above steps if additional adjustment is necessary.

Note: Aer the running belt alignment is complete, conrm the Allen wrench has been removed from the adjustment bolt
in the front belt cover before further use.

TENSIONING THE RUNNING BELT:

If there is a slipping or jerking sensation when running on the treadmill, the running belt may require tightening. In most
cases the belt has stretched from use. Tensioning the belt takes a few simple adjustments. If you are unsure about this
procedure, call the TRUE Service Department.

• Locate the belt adjustment bolts in the front belt cover.

• Remove the rubber cover plugs.

• Using the appropriate size Allen wrench or socket,
turn BOTH adjustment bolts clockwise ¼ turn.

• Turn the unit on, start the belt, and check if the slipping
continues.

• Repeat the above steps if additional adjustment is necessary.

Note: Aer the running belt tensioning is complete, conrm
both Allen wrenches have been removed from the adjustment
bolts in the front belt cover before further use.

BELT LUBRICATION:

For commercial use over 20 hours per week, TRUE recommends lubricating every three months.

• Locate the belt adjustment bolts in the front belt cover

• Remove the rubber cover plugs.

• Loosen the belt adjustment bolts in the front belt cover.

• Li the belt and apply the lubricant to the center of the
deck.

• Center and re-tension the belt using the directions above.

• Walk on the unit at 2MPH for about 60 seconds to spread
the lubricant evenly through the belt and deck.

*Please contact your dealer or visit www.truetness.com to
obtain the proper lubricants.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 34 of 47

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CHAPTER 4: CARE & MAINTENANCE

LEVELING THE EQUIPMENT:

is equipment has adjustable front leveling feet to make sure that the running surface
is level. If the unit is placed on an uneven surface, adjusting the front feet can help, but may
not completely compensate for extremely uneven surfaces.

OTHER SCHEDULED PREVENTIVE MAINTENANCE:

TRUE recommends that quarterly scheduled maintenance be performed by a qualied service technician. Please contact
your dealer or visit www.truetness.com to contact a local TRUE authorized service technician.

Scheduled Preventive Maintenance:

• Record time, distance and hours from the console.

• Check error log in console.

• Check running belt and drive belt tension and tracking.

• Remove the motor cover and vacuum any debris out of the drive motor, speed sensor cage, motor control
board and heat sink motor compartment.

• Move treadmill and vacuum underneath.

• Lubricate elevation pivot points including rear stabilizing feet and the li motor screw.

• Lubricate walking belt and deck.

• Inspect all fasteners.

• Inspect all electrical connections.

• Inspect all components for abnormal or premature wear.

CAUTION:

Use only TRUE Fitness certied service providers.

LONG TERM STORAGE:

When the treadmill is not in use for any length of time, turn it o. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.

Storing the Chest Strap:

Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F
(0° C). To clean the chest strap, use a sponge or so cloth dampened in mild soap and water. Dry the surface thoroughly
with a clean towel.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 35 of 47

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CHAPTER 5: CUSTOMER SERVICE

CONTACTING SERVICE:

TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. Aer information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truetness.com and
use our dealer locator to obtain the contact information for the closest dealer).

You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
service@truetness.com Monday – Friday during normal business hours.

TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366

1.800.883.8783

HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: service@truetness.com

CONTACTING SALES:

Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the

appropriate sales representative to answer your questions.

TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366

1.800.426.6570

HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: sales@truetness.com

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 36 of 47

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CHAPTER 5: CUSTOMER SERVICE

REPORTING FREIGHT OR PARTS DAMAGE:

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please

follow the guidelines below to determine the appropriate process for you to follow in case of damages.

Severe Damage:

Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the

shipment is multiple boxes.

Slight Damage:

e box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during

normal business hours.

Concealed Damage:

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. We will not be able to le a claim if the carrier is not notied in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling

800.426.6570 Monday-Friday during normal business hours.

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 37 of 47

CHAPTER 6: ADDITIONAL INFORMATION

Brown

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XEK-051

RJ45 Connector

XL-1061B

Coaxial Wire

XL-1062B

o

u

XEB-025

Line Filter

i

n

Brown

XLT058

XLT057

XEG-20-003

Breaker 20A

Blue

Brown

XLT010

t

XLT036

GREEN

Blue

XL-873A

C13

XA-06-001

Power Supply

XL-1987B

Smart I/O cable

N/L2

AC/L1

XM-197A-1

Incline Motor 110V

A1

Speed Sensor Cable Assy

A2

DCI MET1T

XEM-008

XRB-028-024

XM-212

Motor Assy

Ethernet

TR950-20 Treadmill

XEK-051A

RJ45 Connector

XL-1520A

Coaxial Wire

Ethernet

XL-1062A

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

XEA-A001

Power Switch

Brown

XLT010

Blue XLT015

AC INLET

XEH-003-001

XLT036

GREEN

Console

Computer

XL-1986B

12V DC Pwr

C-Safe

XL-2038B

XL-1913

GREEN

12V DC power

XL-1505A

XL-1915

FAN

XL-2037B

XL-2019A

J12

J3

USB

J4J6

12V DC Pwr

J10

J25

J13

J21

J9J16

XEK-336

Nucleus Board

IBS8T

J20

XL-2263A

Smart I/O cable

J15

centerpod keys

Thumb Switchs

LeftRight

J19

J17

J18 J14

centerpod keys

XL-2006

P1

XEK-337

Salutron

TRU86005-1

CHR-R

CHR-L

HD2

HD3

XL-2005R

Safet Key

Heart rate telemetry signal

Thumbswitch PCB & Left Grip +/-

Thumbswitch PCB & Right Grip +/-

processed contact heart rate signal

XL-1516

XL-1914

XL-1538B

XL-2005L

Page # 38 of 47

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CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE:

is troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEtness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800­883-8783 for assistance with troubleshooting and diagnostics.

Malfunction Possible Cause Corrective Action

Unit turned o Verify the On/O switch is at the ON position

Damaged power cord Replace power cord

Power cord not fully seated in socket Inspect power connection at the unit and outlet

No Power

No power at outlet Using a voltmeter verify power at outlet

e location of the circuit breaker is next to the

Tripped circuit breaker

On/O switch. Verify the circuit breaker is not

open. If the breaker is open reset.

Unit resets or pauses

randomly

Walking belt is o

center

Walking belt hesistates

or slips when stepping

Rubbing sound from

treadmill when in

operation

Damaged power cord Replace power cord

Power cord not fully seated in socket Inspect power connection at the unit and outlet

Safety e-stop key not fully engaged Re-engage the safety/e-stop key to the console

Insucient power

Error code is displayed on console

Pinched or loose main communication cable

No User Present displayed on screen

Uneven oor

Adjust belt tracking See Chapter 5: Centering the Running Belt

Adjust belt tension See Chapter 5: Tensioning the Running Belt

Lubricate running belt See Chapter 5: Treadmill Lubrication

Walking belt is rubbing a straddle cover

Foreign object may be stuck under walking

belt

Foreign object may be stuck in motor

compartment

Roller bearings may be damaged

Drive motor may be damaged

Verify output voltage from 20A outlet with a

voltmeter

Contact TRUE Fitness Customer

User weight must be over 90lbs. Verify No

User Present settings in console.

Adjust treadmill with rear leveling feet. See

Chapter 5: Running Belt Alignment

Adjust belt tracking. See Chapter 5: Centering

the Running Belt

Inspect under the unit. Remove and object that

may be under the unit.

Contact TRUE Fitness Customer Service

Department

Drive belt may be misaligned

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 39 of 47

CHAPTER 6: ADDITIONAL INFORMATION

Malfunction Possible Cause Corrective Action

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Heart rate is

displaying

erratically or

not displaying

Transmitter belt contacts are not making good contact

with the skin

Contacts on the transmitter belt are not moist

Transmitter belt is not within 3 feet (1 meter) of the

heart rate receiver

e battery inside the transmitter belt is depleted

Another user wearing a compatible transmitter strap is

within 3 foot (1 meter) of the unit

Environmental interference from high voltage

power lines

Environmental interference from computers

Environmental interference from motor driven

appliances

Environmental interference from cell or cordless

phone

Environmental interference from Wi-Fi router

Re-adjust the transmitter belt so that it is in full

contact with the skin

Moisten the contacts on the transmitter belt

Adjust your position on the belt so that you

are within 3 feet (1 meter) of the console

Replace the transmitter belt with a

compatible transmitter belt

Move the units so that there is more space

in-between units

Move the unit to another position

within the room or move the cause of

the interference until heart rate reading

are stable. If the probable source of

interference is plugged into the same outlet

move the suspect source to another outlet.

Fault Code Category Description Cause Corrective Action

Power cycle

Corrupt soware

Re-congure console

Re-install soware/

Contact dealer or TRUE

Power cycle

Re-congure console

Re-install soware/

Fault CN00: Corrupted
Console Conguration

Fault CN01: Internal

Fault

Console

Console

Corrupted brainboard

conguration - fails integrity

check

Math error - soware

Firmware and

soware versions are

not compatible

Console Congure

Incorrectly

Corrupt Soware

Contact dealer or TRUE

Power cycle

Re-congure console

Fault CN02:

Invalid Console

Conguration

e product conguration

data has failed validation

Console

checks

(incline ranges make no

sense, etc.)

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Console Congure

Incorrectly

Incline Motor out of

range

Loose Cable

Contact Dealer or TRUE

rmware

service

rmware

service

service

Page # 40 of 47

CHAPTER 6: ADDITIONAL INFORMATION

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Fault CN03:

Stuck Key

Fault CN04:

Lower
Board

Comm Fault

(Treadmill

Only)

Fault CN05:

No Lower

Control

Fault CN06:

Cong

Mismatch

Fault CN07:

Calibration

Timeout

Fault CN08:

Calibration

Failed -

Lower

Limit Not

Reached

Console Membrane Key stuck down/closed

Brainboard fails to receive timely

Console

Console

Console

Console

Console

communication responses from

lower board - Fault aer 3 retries

No lower board connected to

console - detection wires not

connected.

Console is congured for a product

dierent than that to which it is

connected.

Incline Calibration was not able to

complete within allowed time.

During incline calibration, the

incline stalled before reaching what

should be the lower limit.

Membrane key is

damaged

Loose Cable

Smart Card, MCB, or

Console

Loose Cable

Console Congure

Incorrectly

Console Congure

incorrectly

Loose Cable Check cable connections

Low AC Line Voltage

Console displays Fault

Calibration not saved.

Incline disabled.

Incline Potentiometer

value out of range

Contact dealer or TRUE service

Power cycle

Check cable connections

Contact dealer or TRUE service

Power cycle

Check Cable Connection

Re-congure console

Power cycle

Re-congure console

Retry calibration

Verify AC Voltage at Outlet

Power cycle

Check cable connections

Run incline calibration

Contact dealer or TRUE service

Fault CN09:

Insert Safety

Key

Fault CN10:

E-Stop Fault

Fault CN24:

BB Comm

Fault

Fault CN25:

Firmware

Mismatch

Console Emergency Circuit opened

Console

Console

Console

A test of the emergency circuit has

failed

SBC cannot communicate with

Brainboard

Firmware on brainboard not

compatible with SBC soware

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Safety Key not engaged Re-insert safety key

Loose Cable Check cable connections

Switch Damaged Contact dealer or TRUE service

Console Catch Power cycle

Safety Key not engaged Reinsert safety key

Loose Cable Check cable connections

Switch Damaged Contact dealer or TRUE service

Power cycle

Console

Contact dealer or TRUE service

Power cycle

Corrupt soware

Recongure Console

Firmware and soware

versions are not

compatible

Re-install soware/rmware

Contact dealer or TRUE service

Page # 41 of 47

CHAPTER 6: ADDITIONAL INFORMATION

High Belt Deck Friction Lubricate treadbelt

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Fault SP01:
Belt Under

Speed

Fault SP02:

Belt Over

Speed

Fault SP03:

Belt Over

Accel

Fault SP04:

No Speed

Signal

Speed

Speed

Speed

Speed

Tread motor rpm is below

target rpm

Tread motor rpm is higher

than target rpm

Tread belt speed increasing

too quickly

Speed sensor is not

providing speed data

High Belt Tension Contact dealer or TRUE service

Low Line Voltage

Dirty or misaligned speed sensor Contact dealer or TRUE service

High Belt Deck Friction

Line Voltage Check AC line voltage

Dirty or misaligned speed sensor Contact dealer or TRUE service

User is holding belt back Do not try to stop belt

High Belt Deck Friction Lubricate treadbelt

Dirty or misaligned speed sensor Contact dealer or TRUE service

Dirty or misaligned speed sensor Contact dealer or TRUE service

High Belt Deck Friction

Low Line Voltage Check AC line voltage

Check drive belt and walking belt

tension

Lubricate treadbelt

Contact dealer or TRUE service

Lubricate treadbelt

Contact dealer or TRUE service

Fault IN01:

Incline Stall

Fault IN02:

Incline Out of

Range

Fault IN03:

Incline Run

Fault

Incline

Incline

Incline

Console displays Fault Calibration

not saved. Incline disabled.

Incline not moving when

commanded

Incline value is out of the

calibrated range - does not

occur during calibration

Incline moving when not

commanded

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Incline Potentiometer value out

of range

Acme Nut Jammed

Motor Bearings

Console displays Fault Calibration

not saved. Incline disabled.

Incline Potentiometer value out

of range

Console displays Fault Calibration

not saved. Incline disabled.

Incline Potentiometer value out

of range

Check cable connections

Run incline calibration

Contact dealer or TRUE service

Check cable connections

Run incline calibration

Contact dealer or TRUE service

Check cable connections

Run incline calibration

Contact dealer or TRUE service

Power cycle

Power cycle

Power cycle

Page # 42 of 47

CHAPTER 6: ADDITIONAL INFORMATION

Cardio

950

Fault IN04:

Incline Max/Min

Fault D100:

Motor

Controller Fault

Fault D101:

Lower
Board

Communication

Fault

Fault D103:

Motor

Controller Fault

Fault D104:

Motor

Controller Fault

Incline

DC MCB

DC MCB

DC MCB

DC MCB

Incline value is out of

expected operating

range - may indicate that

it is disconnected.

Motor Control Board

Fault

Endex did not receive

communication

from BB in 18

seconds

Low Incoming AC

Volt ag e

Motor Control Board

Fault

Console displays Fault
Calibration not saved.

Incline disabled.

Incline Potentiometer

value out of range

Motor Control Board

Loose cable
connection

Motor Control Board

Upper display/console

Low AC Line Voltage

Motor Control Board

Power cycle

Check cable connections

Run incline calibration

Contact dealer or TRUE service

Power cycle

Contact dealer or

TRUE service

Power cycle

Check cable

connections

Contact dealer or TRUE service

Power cycle

Check AC line voltage

Power cycle

Contact dealer or

TRUE service

Fault D106:

Motor

Controller Fault

Fault D107:

Motor

Over Current

Fault D108:

Motor

Over Current

DC MCB

DC MCB

DC MCB

High Incoming AC

Volt ag e

High Incoming AC

Volt ag e

High Incoming AC

Volt ag e

High AC line voltage Check AC line voltage

Power cycle

Motor Control Board

High belt/deck

friction

High AC line voltage Check AC line voltage

High AC line voltage Check AC line voltage

Motor Control Board

High belt/deck

friction

Contact dealer or

TRUE service

Lubricate treadbelt

Power cycle

Contact dealer or

TRUE service

Lubricate treadbelt

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 43 of 47

CHAPTER 6: ADDITIONAL INFORMATION

Cardio

950

Fault D109: Motor

Controller Zero

Current

Fault D110: Motor

Controller

Overcurrent

Fault D111: Motor
Controller Voltage

Overload

Fault D112: Motor

Controller

Undervoltage

Fault D113: Motor
Controller Control

Fault

DC MCB

DC MCB

DC MCB

DC MCB

DC MCB

Low Incoming AC

Volt a ge

High Incoming AC

Volt a ge

Low Incoming AC

Volt a ge

Low Incoming AC

Volt a ge

Incline Stall - incline

not

moving when

commanded

Power cycle

Low AC Line Voltage

High AC line voltage Check AC line voltage

Motor Control Board

High belt/deck

friction

Low AC Line Voltage

Low AC Line Voltage

Console displays Fault

Calibration not saved.

Incline disabled.

Incline Potentiometer

value out of range

Acme Nut jammed

Contact dealer or

TRUE service

Power cycle

Contact dealer or

TRUE service

Lubricate treadbelt

Power cycle

Check AC line voltage

Contact dealer or

TRUE service

Power cycle

Check AC line voltage

Contact dealer or

TRUE service

Power cycle

Check cable
connections

Run incline calibration

Contact dealer or TRUE service

Fault D114: Lower

Board Incline Range

Fault

Motor bearings

Console displays Fault

Calibration not saved.

DC MCB

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Incline out of range

Incline disabled.

Incline Potentiometer

value out of range

Power cycle

Check cable
connections

Run incline calibration

Contact dealer or

TRUE service

Page # 44 of 47

RESIDENTIAL LIMITED WARRANTY
950 TREADMILL

CHAPTER 7: WARRANTY INFORMATION

Save Time and Register Online!
Activate Multiple Warranties at truetness.com

Cardio

950

All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:

Frame* Lifetime

Drive Motor 30 Years

Parts
Electrical
Wear Items
Cosmetics

Labor
Parts
Motor
Cosmetics

Device Connectivity
Headphone Jack &
USB Port

NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Residential use. If this
product will not be used in this particular setting, please
contact TRUE as is warranty is void.

Frame

The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for part
shipped from TRUE) for one year from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.

Parts

The treadmill electrical parts and wear items are warranted
for defects in material and workmanship for ten years with
one year labor war-ranty. This limited warranty does not cover
damage or equipment failure resulting from or caused by
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. This limited warranty will apply to

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

10 Year
10 Year
6 Months

1 Year
1 Year
6 months

90 Days Parts,
No Labor

but may not be limited to the treadmill elevation motor, upper
control board, deck, running belt and drive belt. *TRUE Fitness
shall not warrant the performance of the heart rate system
on its products, as the heart rate system performance varies,
based on user’s physiology, age, method of use and other
factors. * This limited warranty shall not apply to Software
version upgrades.

Cosmetics

The treadmill cosmetic parts are warranted for defects in
material and workmanship for six months with labor warranty
to match the parts warranty period. This limited warranty
does not cover damage or equipment failure resulting from
or caused by improper assembly/installation, failure to follow
instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. This limited warranty
will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, safety key and straddle covers.

Device Connectivity

Device Connectivity elements; headphone jackand USB Port
are warranted for defects in material and workmanship for 90
days with no labor warranty.

Labor

Labor is covered for a period of one year from the date of
purchase unless otherwise expressed within this limited
warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance includes proper lubrication of the
running deck and tread belt area as specied in the owner’s
manual.

Claims Procedure
TRUE Limited Warranty service may be obtained by contacting
the authorized TRUE dealer from whom the Product was
purchased. If the dealer from whom the Product was
purchased is no longer an authorized TRUE dealer, then TRUE
Limited Warranty service may be obtained by contacting TRUE
directly at:

TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1-800-883-8783
Hours of operation 8:30am - 5:00 pm CST

Page # 45 of 47

RESIDENTIAL LIMITED WARRANTY
950 TREADMILL

CHAPTER 7: WARRANTY INFORMATION

Save Time and Register Online!
Activate Multiple Warranties at truetness.com

Cardio

950

1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.

2. This Limited Warranty can be processed only if the
Warranty Registration Form is completed on-line; or if the
attached form is lled in, signed by the original purchaser and
mailed to TRUE within 30 days of purchaser’s receipt of this
Product. The serial number must be intact on the Product for
this Limited Warranty to be valid.

3. This Limited Warranty applies to the product only
while the Product remains in the possession of the original
purchaser and is not transferable.

4. This Limited Warranty becomes VALID ONLY if the
Product is initially assembled/installed by a TRUE authorized
dealer/ technician (if anyone other than a TRUE authorized
dealer/ technician initially assembles and installs the
Product, this Limited Warranty will be void unless the written
authorization of TRUE is rst obtained).

5. This Limited Warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/ installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable and
necessary maintenance
(as referenced in the owner’s manual.)

6. This Limited Warranty applies only to the cost of repair
or replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return and
freight charges associated therewith except as expressly speci­ed herein.

7. This Limited Warranty shall not apply to: Service
calls to correct installation of the equipment or instruction
to owners on how to use the equipment; or any labor costs
incurred beyond the applicable labor warranty period.

8. This Limited Warranty, which is given expressly and
in lieu of all other express warranties, constitutes the only
warranty made by TRUE.

9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S

LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:

Warranty labor reimbursement or warranty parts rights may not
be transferred to, reassigned to, a third party without the express
written consent of TRUE. Even jobbing out warranty labor
requires TRUE’s written approval.

950 TREADMILL SERIAL NUMBERS:

The 950 treadmill comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is on the lower portion of the treadmill
directly adjacent to the power inlet. The console serial number
is located on the bottom right side of each console. Please write
down your serial numbers below and keep for your records.

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

SAMPLE SERIAL NUMBER STICKER:

Keep this page for your records

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 46 of 47

RESIDENTIAL LIMITED WARRANTY
950 TREADMILL

Cardio

950

CHAPTER 7: WARRANTY INFORMATION

Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com and register your product. The information you provide will never
be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card,
have the owner of the product complete the information below and return it to TRUE Fitness within 30 days
from the date of equipment installation.

Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.

To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at www.truetness.com)

____ c. 36-45 ____ d. 46-55

Residential Warranty Registration

PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:

CONSOLE SERIAL NUMBER:

____ e. 56-65 ____ f. 65 +

5. What was the primary reason you bought a TRUE product? (Check
only one)
___ a. Design/Appearance ___ b. Dealer
___ c. Price ___ d. Ease of Operation
___ e. Quality of Construction ___ f. Size
___ g. Reputation ___ h. Warranty
___ i. Friend/Family Recommendation

BASE SERIAL NUMBER:

Model Type: ____ Treadmill ____ Elliptical ____ Bike ____
Other_______________________________________________
Date of Purchase______________________________________
Purchased From (dealer name)__________________________
First Name___________________________________________
Last Name___________________________________________
Address_____________________________________________
City____________________State__________ZIP____________
Email Address_________________________________________
Phone_______________________________________________

1. Where did you rst learn about TRUE?

____ a. Dealer ____ b. Website
____ c. Referral ____ d. Gym/Club
____ e. Current Customer ____ f. Other_______________

2. The primary user(s) is:

____ a. Male ____ b. Female
____ c. Both

6. Do you plan to purchase more tness equipment in the next 6-12
months:
___ a. Yes ___ b. No

7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________

8. What is your annual household income? (Optional)
____ a. under $50,000
____ b. $50,000 - $75,000
____ c. $75,000 - $100,000
____ d. $100,000 - $150,000
____ e. $150,000 +

9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:

3. Do you currently belong to a health club?

____ a. Yes ____ b. No

4. Your age group:

____ a. Under 25 ____ b. 25-35

True Fitness Technology • O’Fallon, MO • Phone: [phone] • Truetness.com

Page # 47 of 47