TROY Group Print Server PocketBasic User Manual
PocketBasic
Print Server
Installation and User’s Guide
Part Number 40182-120
Revision A
Notice
TROY GROUP, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS OF THIS PRODUCT FOR A
PARTICULAR PURPOSE. TROY shall not be liable for any errors contained in this
manual or for any damages resulting from loss of use, data, profits, or any incidental or
consequential damages arising from the use of TROY products or services. The
information contained in this documentation is subject to change without notice.
Trademarks
HP, HP/UX, LaserJet, DesignJet, DeskJet, PaintJet, JetDirect, and JetAdmin are
trademarks of Hewlett-Packard Company. DEC, DECserver, VMS, LAT, and ULTRIX
are trademarks of Digital Equipment Corporation. UNIX is a trademark of UNIX
Systems Laboratories. Ethernet is a trademark of Xerox Corporation. PostScript is a
trademark of Adobe Systems Incorporated. NetWare is a trademark of Novell, Inc.
Apple, Macintosh, LaserWriter, and AppleTalk are trademarks of Apple Computer, Inc.
IBM, LAN Server, and AIX are trademarks of International Business Machines
Corporation. LAN Manager, Windows, and MS-DOS are trademarks of Microsoft
Corporation. VINES is a trademark of Banyan Systems Inc. PrintKit is a trademark of
Northlake Software. QADD is a trademark of Network Compatibility Group. LAN
Attached and UNIX Printing for VINES is a trademark of Incognito Software Inc.
ExtendView, Xadmin 32, and WebXAdmin are trademarks of TROY Group, Inc. TROY
is a registered trademark of TROY Group, Inc.
Information and descriptions contained herein are the property of TROY Group, Inc.
Such information and descriptions may not be copied, disseminated, or distributed
without the express written consent of TROY Group, Inc. This publication is subject to
change without notice.
0560
TROY Group, Inc.
2331 S. Pullman Street
Santa Ana, CA 92705
TEL: (949) 250-3280
FAX: (949) 250-8972
http://www.troygroup.com
wireless@troygroup.com
© Copyright 2004 TROY Group, Inc.
Printed in the United States of America
User’s Guide
TABLE OF CONTENTS
Introduction ............................................................................................. 1
Package Contents.................................................................................... 1
Installation Requirements .......................................................................2
Hardware Setup....................................................................................... 3
Verifying Successful Installation............................................................ 3
Verifying the Connection to the Printer..................................................4
LED Indicators.................................................................................5
Management Methods............................................................................. 6
ExtendView Utility.......................................................................... 6
Web Browser Interface .................................................................... 6
HP Web JetAdmin Utility................................................................6
Configuration Console..................................................................... 7
Microsoft Windows Network Configuration.......................................... 8
Macintosh Network Configuration ....................................................... 10
AppleTalk Configuration (OS 8.x and 9.x).................................... 10
AppleTalk Configuration (OS 10.x) .............................................. 11
TCP/IP Configuration (OS 10.x) ................................................... 11
Troubleshooting.................................................................................... 12
Printing Problems........................................................................... 12
Intermittent Problems..................................................................... 14
TCP/IP Troubleshooting................................................................ 15
AppleTalk Troubleshooting........................................................... 16
Windows Troubleshooting.............................................................16
Loading New Firmware
Obtaining Technical Assistance............................................................ 21
Worldwide Web Support ............................................................... 21
Technical Support.......................................................................... 21
Returning Products................................................................................ 22
Contacts................................................................................................. 23
Technical Support.......................................................................... 23
Safety and Regulatory Notices.............................................................. 24
Declaration of Conformity (FCC)......................................................... 26
Declaration of Conformity (CE)........................................................... 27
(Using the TCP/IP Update Utility) ............................... 17
Document #40182-120 Rev. A
User’s Guide
TROY Installation Instructions
(For use with TROY PocketBasic Print Servers)
Introduction
The TROY PocketBasic is a compact print server that plugs directly into
the parallel port of your printer. This print server supports and
automatically senses both 100baseTX Fast Ethernet and 10baseT
Ethernet network connections. The simple installation and setup can be
performed by the least-experienced users, while providing networking
professionals with advanced features for easy configuration. TROY is
confident that you will enjoy the features of the PocketBasic print server.
Refer to the Hardware Installation Guide provided in the product
package for hardware setup information. For more information on this
product or for downloading firmware upgrades, visit the TROY web site
at <
http://www.troygroup.com>.
Package Contents
TROY PocketBasic print server
Power Supply Adapter
Hardware Installation Guide
User’s Guide (this document)
TROY PocketBasic Installation CD
Document #40182-120 Rev. A 1
g
User’s Guide
Installation Requirements
A printer or plotter that uses a Centronics 36-pin female parallel
port connector used to receive print data
A PC using the Windows Operating System with a CD-ROM drive
An Internet connection through a cable or DSL modem, or an
external dial-up or ISDN modem (for online product registration)
An Ethernet (category 5) network cable
NOTE: If you require assistance for installing or configuring your
print server, ask your system administrator for assistance, or call
TROY Technical Support at (800) 332-6427, 8 AM to 8 PM, Monday
through Friday, Eastern Standard Time. Customers located outside
the United States, please call (304) 232-0899. European customers,
please call +49 (0) 7032-9454-21.
"Use Adobe Acrobat Reader 5.0 or hi
files contained on the CD.
"Fill out and return the electronic warranty card provided on the
TROY PocketBasic Installation CD.
IMPORTANT
her to view or print the PDF
Document #40182-120 Rev. A 2
User’s Guide
Hardware Setup
NOTE: Before attempting to install the print server, first make sure
that you have installed your printer or plotter as described in the
documentation for the device.
1. Plug the print server directly into the parallel port (36-pin female
connector) on your printer. No additional data cable is required.
NOTE: In the event that the print server cannot be connected directly
to the printer's Centronics port, a 36-to-36-pin Centronics (male-tofemale) cable can be ordered from TROY (p/n CABLE-CEN2). For
printers that use the miniature Centronics IEEE 1284C-compliant
connector, TROY offers the CABLE C/B adapter cable.
2. Plug the power adapter into a suitable power outlet, and then connect
the power cable to the print server.
Verifying Successful Installation
1. Plug the print server power supply adapter into the wall.
2. Connect the power supply cable into the print server.
3. Switch your printer power ON. The print server will run through a
set of power-up diagnostics for a few seconds. If the print server is
operating properly, the green LED will blink momentarily and then
go out (refer to the next page for LED status descriptions). If the
green LED blinks continuously in a regular pattern, there is a
problem. If this is the case, first verify that you have a good Ethernet
connection, and then try powering the unit OFF and then ON again.
If the problem persists, refer to the Troubleshooting section on page
12 in this User’s Guide. When the green LED goes out, the other
LEDs on the print server will blink in a random pattern.
Document #40182-120 Rev. A 3
User’s Guide
Verifying the Connection to the Printer
NOTE: Before attempting to print, it is very important to verify the
connection between the print server and the printer. If this connection is
not good, you will not be able to print!
To verify the connection, make sure that both the print server and the
printer are powered on and ready, and then print a test page by briefly
(more than one-eighth second but less than five seconds) depressing the
Test button. If the connection is good, a test page will print on the
printer. If nothing prints out, make sure that the cable or I/O connection
is good and that it is securely fastened.
NOTE: The test page will only work with printers that can directly print
PCL, PostScript, or text. It will not work with some low-end "Windows"
printers like the HP DeskJet 820 (which performs the image rasterization in
the PC), nor will it work with HP-GL/2 or RTL plotters (unless the
PostScript option is installed). For such devices, you must print a job from
an appropriate application program in order to test the print server-toprinter connection.
If the suggestions described above do not work, contact the TROY
Technical Support Department at (800) 332-6427, or visit the TROY
Web site at <
<
technicalsupport@troygroup.com> for assistance. Customers located
outside the United States, please call (304) 232-0899.
European customers, please call +49 (0) 7032-9454-21, or send an e-mail
to
support@troygroup.de for assistance.
http://www.troygroup.com>, or send an e-mail to
Document #40182-120 Rev. A 4
User’s Guide
LED Indicators
The back edge of the TROY print server provides LED indicators (Light
Emitting Diodes) for easy monitoring. The following table defines the
function of each LED.
Label Color State Status
POWER
RANGE
O
DATA
REEN
G
LINK
Y
ELLOW
DATA+LINK YELLOW
GREEN
DATA+LINK YELLOW
GREEN
ON
OFF
ON
OFF
ON
OFF
Blinking
Blinking
Alternately
Blinking
Simultaneously
The unit is receiving
power.
The unit is not receiving
power.
The unit is transmitting at
100 megabits per second.
The unit is transmitting at
10 megabits per second.
There is an Ethernet link.
There is no Ethernet link.
There is network activity.
A fatal error or exception
has occurred.
The firmware is being
updated.
Document #40182-120 Rev. A 5
User’s Guide
Management Methods
TROY offers a variety of ways to configure and monitor the printer
server using one or more of the following utilities:
ExtendView Utility
used for advanced configuration of the print server, and allows you
to configure for TCP/IP and AppleTalk settings.
uses a 32-bit graphical user interface.
works with Windows PCs running the TCP/IP protocol.
included on the TROY print server installation CD.
can be downloaded from the TROY web sites:
USA
: <http://www.troygroup.com>
Europe
after installation, this utility can be run from the START menu.
used for Windows configuration
Web Browser Interface
allows you to configure the print server with a standard web
browser (e.g., Netscape Navigator or Microsoft Internet Explorer).
no additional software is needed on the system.
can be used on any system that supports web browser capabilities.
type the IP address into your web browser address bar to connect.
the default password is ACCESS (all uppercase characters).
: <http://www.troygroup.de>
HP Web JetAdmin Utility
a web browser-based HP utility (works with web browsers like
Netscape Navigator or Microsoft Internet Explorer).
can be downloaded from the HP web site http://www.hp.com
Document #40182-120 Rev. A 6
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