TROY Group 401 User Manual

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TROY M401 Printer and M401 Font Card Kit

Document #50-70911-002 Rev. A

User’s Guide

(For use with Hewlett-Packard LaserJet M400 Series Printers)

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Acknowledgements

Some of the TROY products include cryptographic software written by Eric Young (eay@cryptsoft.com) The Twofish encryption/decryption source code used in the TROY MICR Card is provided by Crytopane.

TROY is a registered trademark. TROYmark™ and AutoProtect™ are registered trademarks of TROY Group, Inc. All rights reserved. Microsoft Windows, PostScript, TrueType, LaserJet, and all other product names mentioned in this publication are trademarks or registered trademarks

of their respective companies. Information and descriptions contained herein are the property of TROY Group, Inc. Such information and descriptions may not be copied,

Printed in the United States of America

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Table of Contents

Preface

Conventions

This manual is designed and formatted for use as an online document (viewed on your computer screen). The document can also be printed. For best results, use Adobe Acrobat Reader 7.0 or higher to view or print this document. Earlier versions of Adobe Acrobat Reader may not produce a properly formatted document on your computer screen. The latest version of Adobe Acrobat Reader is available as a free download from the Adobe web site at http://www.adobe.com.

This User’s Guide uses these conventions: Bold indicates emphasis or a minor heading. Italic refers to a document title or is used for emphasis. COURIER type indicates text visible on a computer screen or keys on your computer keyboard.

The letter l is used in examples to distinguish the small letter l from the numeral 1 (one). The character Ø is used in examples to distinguish the letter O from the numeral 0 (zero). <Esc>, <CR>, <LF>, <FF>, etc. are control characters. Use a text editor to enter the equivalent of the character.

For example, to get <Esc> using a DOS text editor, hold down the Ctrl key; and press the [ (left square bracket) key. Other text editors may vary.

NOTE: Notes contain important information set off from the text.

CAUTION: Caution messages appear before procedures, which, if not observed,

could result in loss of data or in damage to equipment.

WARNING: Warning messages alert you to a specific procedure or practice,

which, if not followed correctly, could cause serious personal injury.

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Table of Contents

Section 1 – Features Overview

Introduction.........................................................................................................................................1-1

TROY Security Fonts...................................................................................................................1-1

Section 2 – Using TROY Fonts

Introduction.........................................................................................................................................2-1

Accessing and Using TROY Fonts.....................................................................................................2-1

Accessing the TROY Fonts Using Windows Applications........................................................2-1

Accessing the TROY Fonts Using Non-Windows Applications...............................................2-1

Using TROY MICR Fonts...........................................................................................................2-2

Using the TROY OCR Fonts.......................................................................................................2-2

Using the Reverse Helvetica Font ...............................................................................................2-2

Using the TROY POSTNET Font...............................................................................................2-2

Using the British Pound and Euro Symbols ..............................................................................2-2

Using Printer Fonts and Screen Fonts...............................................................................................2-3

MICR Font Guidelines........................................................................................................................2-4

Font Character Mapping....................................................................................................................2-5

Determining a Character Mapping ............................................................................................2-6

Accessing Unmapped Characters ...............................................................................................2-6

Standard ASCII Character Set...................................................................................................2-7

TROY MICR E-13B 12-Point Font............................................................................................2-8

TROY MICR CMC-7 12-Point Font..........................................................................................2-9

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TROY Enhanced Convenience Amount (Scalable)...................................................................2-9

TROY Reverse Helvetica Font.................................................................................................2-10

TROY OCR-A Font (Scalable) .................................................................................................2-11

TROY OCR-B Font (Scalable)..................................................................................................2-13

TROY UPC-A BARCODE........................................................................................................2-15

TROY UPC-E BARCODE........................................................................................................2-16

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Table of Contents

TROY POSTNET.......................................................................................................................2-17

TROY POSTNET Reverse (optional).......................................................................................2-18

PCL Font Collection..........................................................................................................................2-19

Section 3 – Troubleshooting

Troubleshooting by Symptom............................................................................................................3-1

Software Uninstall Procedures...........................................................................................................3-9

Uninstall the TROY Screen Fonts ..............................................................................................3-9

Uninstall the TROY Support Files..............................................................................................3-9

Appendix – Card Installation

Installing the TROY Font Card........................................................................................................A-1

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Section 1 Features Overview

Introduction

Thank you for purchasing your TROY M401 Printer or M401 Font Card Kit. You have chosen the highest quality MICR (Magnetic Ink Character Recognition) printing solution available today that offers convenience, flexibility, and precision for printing high-quality MICR documents.

The TROY M401 Printer includes the TROY Font Card, a custom formulated TROY MICR toner cartridge designed to meet or exceed all ANSI MICR printing standards, and a physical toner sensor to ensure all MICR documents are printed using MICR toner. The TROY Font Card features an enhanced collection of MICR, OCR (Optical Character Recognition), and security fonts designed for printing financial documents. The TROY Font Card is also offered as a kit (M401 Font Card Kit), which can be installed in a standard Hewlett Packard M401 printer to provide MICR printing capabilities. Refer to http://www.troygroup.com/support for information on installing the necessary TROY support files. Refer to the Appendix in this manual for information on installing the TROY Font Card into an HP M401 LaserJet printer.

TROY Security Fonts

Your TROY M401 Printer or M401 Font Card Kit includes a collection of high-quality MICR fonts (E13-B, CMC-7) and other security fonts programmed into the TROY Font Card. See Section 3 – Using TROY Fonts for more information. The TROY Security font collection includes the following fonts:

TROY Font Description

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 1-1

E13-B MICR Font CMC-7 MICR Font Enhanced Convenience Font Large Convenience Font Small Convenience Font

TROY Reverse Helvetica Font British Pound and Euro Currency

Symbols

TROY Barcode and POSTNET Fonts

TROY Security Font TROY OCR Font (type A and B)

International Convenience Fonts

Used to print the MICR line at the bottom of the check (United States and selected countries) Used to print the MICR line at the bottom of the check (if your bank of deposit requires this font) Used to print the convenience amount information on the check (this font is scalable) Used to print the convenience amount information on the check (this font is non-scalable) Used to print the convenience amount information on the check (this font is non-scalable)

Used to print names and addresses on the back of transparent envelope windows for use in pressure-seal machines

Used as the British or European currency symbol for the respective country (replaces the U.S. dollar sign). These symbols can be selected to print in the audit reports.

Used to print several types of industry-standard barcodes for a variety of uses, and also includes a POSTNET font for printing the U.S. postal bar code that represents the 9-digit zip code printed below the postal address

Used to print the amount information on the check (English / Spanish) (this font is scalable) Used to print any information (names, addresses, amounts) that is to be read by automated

readers using optical character recognition (this font is scalable) Used to print the convenience amount on the check in any one of five languages (available on

the web at http://www.troygroup.com/support

)

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Section 2 Using TROY Fonts

Introduction

Accessing and Using TROY Fonts

Accessing TROY Fonts Using Windows Applications

Accessing TROY Fonts Using NonWindows Applications

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 2-1

The TROY MICR E-13B and CMC-7 MICR fonts have been specifically engineered for your TROY Security Printing Solution to ensure the highest quality MICR printing in the industry. The TROY font collection provides seamless integration and security within your Windows-based check printing application. All TROY fonts are permanently programmed into the TROY Font Card to ensure consistent high-quality MICR printing and to prevent unauthorized use of these fonts on another printing system. Your TROY Security Printing Solution includes the following fonts:

• TROY MICR Font (E-13B and CMC-7)

• TROY Security Font (English and Spanish)

• TROY Convenience Fonts (Enhanced, Large and Small)

• TROY Reverse Helvetica Font

• TROY OCR Fonts (type A and B)

• British Pound and Euro symbols

• TROY POSTNET and Barcode Fonts (not available for TROY 2300 Font DIMM Kits)

The following paragraphs provide some basic information for accessing and using the TROY fonts. It is important that these fonts are kept secure to prevent unauthorized use and that the fonts remain unaltered to ensure accurate rendering by your printer. All TROY fonts are permanently programmed into the TROY Font Card and cannot be directly accessed through external means.

To access the TROY fonts in a Windows environment, you must first install the Windows printer driver for your TROY M401 printer or HP M401 LaserJet printer if installing the TROY Font Card Kit. Instructions can be found at http://www.troygroup.com/support to install the printer driver and Windows support files, enabling you to select these fonts from any Windows-based application. To print the TROY E13-B and CMC-7 MICR fonts, your printer must be set to MICR enabled mode, and a TROY MICR toner cartridge must be installed in the printer. Many commercial MICR check-printing applications are pre-programmed to access the TROY MICR fonts.

If you are using a non-Windows application to print MICR documents, the escape sequence for each font must be programmed into your check-printing application in order to “call” each of the selected fonts. The <Esc> character is ASCII character number 27 (hexadecimal number 1B). Refer to the end of this section for each escape sequence (displayed above each character map) used to call each TROY font.

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Section 2 Using TROY Fonts

Using TROY MICR Fonts

Using the TROY OCR Fonts

Using the Reverse Helvetica Font

Using the British Pound and Euro Symbols

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 2-2

The E-13B MICR font (TROY E-13B, TROY CMC-7) can be used for printing the MICR line in many countries, including the United States. In some European and Latin American countries, the CMC-7 MICR font is used instead. MICR document processing requires that the MICR characters be precise in size, shape, and spacing. For this reason, the TROY MICR font is supplied as a TrueType font; it must not be altered by scaling or other size manipulation. TROY can provide customer support for your MICR applications only if you use the supplied TROY MICR fonts.

The TROY OCR fonts (TROY OCR-A AND TROY OCR-B) are used to print any information (names, addresses, amounts) on the check that is to be read by automated readers using optical character recognition.

The TROY Reverse Helvetica font is used to print names and addresses on the back of transparent envelope windows for use in pressure-seal machines.

The British Pound and European currency symbols are used in place of the U.S. dollar sign for the respective European country and can be selected to print in the audit reports.

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Section 2 Using TROY Fonts

Using Printer Fonts and Screen Fonts

In addition to the TROY printer fonts that are permanently programmed into the TROY

Font Card, the TROY screen fonts have been developed for screen display use only as a visual reference and for making positional adjustments to the

MICR line. The TROY screen fonts display differently than the actual printer fonts in order to prevent unauthorized printing using the MICR screen fonts on other Windows-installed printers.

If the E-13B MICR screen font is used for printing, the inversely printed (white characters on a

black background) MICR screen font will not be readable by the bank reader/sorter machines. The uniquely displayed screen fonts ensure that the MICR font printed on your MICR documents is generated by the TROY Font Card and not by the Windows operating system using the resident TrueType™ font. The TROY screen fonts are found here

http://www.troygroup.com/support

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Section 2 Using TROY Fonts

MICR Font Guidelines

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The TROY E-13B and CMC-7 MICR fonts were developed using strict specifications designed specifically for high-speed magnetic-read processing. To maintain these strict specifications, the TROY MICR fonts were designed as non-scalable fonts (fixed fonts) that are fixed in pitch (spacing) and point size (height). Because Windows TrueType™ technology allows fonts to be scalable by changing the point size, it is imperative to maintain the 12-point size of the MICR fonts installed in Windows. Selecting a point size other than 12-point for the MICR font in Windows will not visibly enlarge or reduce the size of the characters; however, the horizontal spacing will be affected. Any alteration to the spacing of the characters will result in incorrect placement of the MICR characters in the MICR line at the bottom of your checks, causing your financial documents to be rejected by the bank.

The Convenience Amount fonts were also designed as non-scalable fonts, but can be changed (increased or decreased) from the default point size to meet your check printing requirements. Changing the point size of a fixed font in Windows will only affect the horizontal spacing of the characters and not affect the vertical size of the characters. The TROY Enhanced Convenience Amount font and TROY Security font were designed as scalable fonts that can be changed (increased or decreased) from the default point size to meet your check printing requirements.

NOTE: It is highly recommended that you verify the MICR line at the bottom of your printed checks using the TROY MICR Document Template (p/n 54-17373-001) to verify the positioning of each character. Refer to the TROY MICR Basics Handbook for details (provided in PDF format found here

http://www.troygroup.com/support.)

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Section 2 Using TROY Fonts

Font Character Mapping

Each character or symbol in a font set corresponds to a specific ASCII (American Standard Code for Information Interchange) number (e.g., the capital letter “A” = ASCII number 65). Pressing a key on your computer keyboard automatically generates the ASCII number (32 through 127) associated with the character or symbol displayed on the key. Likewise, any character or symbol not represented on your computer keyboard (ASCII numbers above 127) can be accessed by manually entering the associated ASCII number using the numeric keypad.

The fonts are found here http://www.troygroup.com/support and have each of the characters and symbols in each font set (shown on the following pages) “mapped” (associated) to standard computer keyboard characters using the corresponding ASCII number for each character and symbol on the keyboard.

For example, the transit symbol (one of the industry-standard symbols used in a MICR line at the bottom of a check) contained in the TROY E-13B MICR character table (shown on page 3-8) does not exist on a standard computer keyboard but has been “mapped” to the standard ASCII keyboard capital letter “A”, designated as ASCII number 65.

Therefore, after loading and then selecting the TROY E-13B MICR Font, typing the capital letter “A” on your computer keyboard will produce the MICR transit symbol instead of the capital letter “A”. The TROY E-13B MICR character table (shown on page 3-8) associates the transit symbol with ASCII number 65 (the same ASCII number used for the capital letter “A” if you had selected a standard ASCII font set instead of the TROY E-13B MICR font set).

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Section 2 Using TROY Fonts

Determining a Character Mapping

Accessing Unmapped Characters

To determine which key on your computer keyboard that a TROY character or symbol is “mapped” to, simply compare the ASCII number of the selected TROY character or symbol to the same ASCII number listed in the Standard ASCII Character Map (shown on the next page) to determine which keyboard key can be used to access the selected TROY character or symbol.

Some of the font sets provided on the Are found here

http://www.troygroup.com/support contain more characters or symbols

than can be “mapped” to the available keys on a standard computer keyboard. In this case, these characters can be accessed by manually entering the ASCII number (see example at right) designated for each character (refer to the character tables on the following pages). The hexadecimal number shown below the ASCII number is used for programming mainframe computers.

To access a character or symbol that is not “mapped” to one of the keys on your Windows computer keyboard, you can manually enter the ASCII number by holding down the ALT key on your keyboard, entering the associated ASCII number for the character you wish to access, and then releasing the ALT key.

NOTE: You must use the numerical keypad on your keyboard to enter the ASCII number. The number keys along the top of the keyboard will not work for this application.

0041

ASCII Number Hexadecimal Number

Character or Symbol

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Section 2 Using TROY Fonts

Standard ASCII Character Set (reference only)

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Section 2 Using TROY Fonts

TROY MICR E13B 12-Point Font

(Troy E-13B)

<Esc>(ØQ<Esc>(s1p12vØsØbØT

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Section 2 Using TROY Fonts

TROY MICR CMC-7 12-Point Font

(Troy CMC7)

TROY Enhanced Convenience Amount Font

(Troy ECF)

<Esc>(ØQ<Esc>(s1p12vØsØb1T

<Esc>(3Q<Esc>(s1pvØsØb1ØT  = desired point size

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Section 2 Using TROY Fonts

TROY Reverse Helvetica Font (Troy Helvetica (Rev))

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Section 2 Using TROY Fonts

TROY OCR-A (Troy OCR-A)

<Esc>(ØO<Esc>(s1pvØsØb1Ø4T  = desired point size

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Section 2 Using TROY Fonts

TROY OCR-A (continued)

NOTE: This OCR font must be used at the designated point size to ensure optical readability.

 Size I – must use 12-point size (upper and lower case characters can be used)  Size III – must use 16-point size (only upper case characters can be used)  Size IV – must use 20-point size (only upper case characters can be used)

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Section 2 Using TROY Fonts

TROY OCR-B (Troy OCR-B)

<Esc>(1O<Esc>(s1pvØsØb11ØT  = desired point size

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Section 2 Using TROY Fonts

TROY OCR-B (continued)

NOTE

: This OCR font must be used at the designated point size to ensure optical readability.

Size I – must use 10-point size (upper and lower case characters can be used)

  Size III – (not supported)  Size IV – must use 16-point size (upper and lower case characters can be used)

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Section 2 Using TROY Fonts

TROY UPC-A Barcode

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 2-15

<Esc>(8Y<Esc>(s1pvØsØb246ØØT  = desired height

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Section 2 Using TROY Fonts

TROY UPC-E Barcode

<Esc>(8Y<Esc>(s1pvØsØb2461ØT  = desired height

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Section 2 Using TROY Fonts

TROY POSTNET

<Esc>(15Y<Esc>(s1pvØsØb2477ØT  = desired height

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Section 2 Using TROY Fonts

TROY POSTNET Reverse (optional)

<Esc>(15Y<Esc>(s1pvØs33b2477ØT  = desired height

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Section 2 Using TROY Fonts

PCL Font Collection

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In addition to the TROY Security Printing fonts contained on the TROY Font Card, an extensive collection of PCL fonts have been included on the TROY Font Card as a value-added convenience to suit a wide variety of printing needs. Print the PCL font lists from printer for examples.

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Section 3 Troubleshooting

Troubleshooting by Symptom

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 3-1

The following troubleshooting table provides solutions to the most common MICR printing problems. Some of the messages may not apply to your TROY Security Printing Solution. Visually inspect your MICR documents using the TROY MICR Document Template where appropriate.

NOTE: This table does not cover all of the ANSI and banking specifications that MICR-encoded documents must meet. Refer to the TROY MICR Basics Handbook for more information on MICR specifications and check design.

Condition Possible Cause Solution

Incorrect data in MICR line (account #, bank #, etc.).

Incorrect format of fields in MICR line (according to your bank’s specifications).

Vertical streaking or smearing throughout document.

Horizontal streaking in MICR clear band during document processing.

Error typing in the account #, etc.

Error typing in the field information.

Problem with the Hewlett-Packard printer or TROY MICR toner cartridge.

Problem with the reader/sorter machine.

Re-enter the correct data.

Re-enter the correct data. Ask your bank for its specification sheet or copy the field format from your old checks, including any spaces.

Refer to the troubleshooting section in the printer user’s manual.

The reader/sorter machine must be cleaned and checked or adjusted.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

600 dpi MICR font not used in MICR line (an incorrect font such as Courier or Times Roman was used instead).

MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document.

No MICR font installed.

MICR mode disabled and an attempt was made to use a TROY MICR font.

Software error.

MICR font requested orientation (portrait or landscape) not installed in the printer.

Non-TROY MICR font was used.

Font escape sequence coding error.

Border, signature, or other printing extends into MICR clear band on front or back.

Laser-printed items extend into MICR clear band on backside of the check.

Install the TROY Font Card and reprint the document.

Consult your software dealer.

Enable MICR mode by issuing the appropriate escape sequence via your check writing software.

Install the correct orientation of MICR font via system Card.

Use the TROY MICR font or consult the non-TROY MICR font manufacturer for assistance.

Verify the escape sequence accuracy.

Reformat your document design to ensure nothing besides the MICR line appears in the MICR clear band.

Reformat your document design or other laser-printed items so that there is no MICR information in the clear band on the backside of the check.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

MICR clear band has extra printing (such as toner splatter) besides the MICR line on front or backside of document.

MICR line is skewed on document.

Printer density setting is too dark. Printer fusing unit is contaminated.

Faulty MICR toner cartridge.

Use of non-TROY MICR toner cartridge.

Your MICR paper was cut or perforated inaccurately (lower edge of paper is not perpendicular to the right and left edges of paper).

Your MICR paper has changed properties due to environmental conditions in storage or handling.

Paper incorrectly loaded.

Faulty paper transport system in printer.

Use TROY MICR defaults. Refer to printer user’s manual for

cleaning instructions. Try another TROY MICR toner

cartridge. If cartridge is faulty, return to the dealer.

Use a TROY MICR toner cartridge, or consult TROY Technical Support for assistance.

Measure your MICR paper and/or perforation lines to ensure your MICRencoded documents fall within ANSI specifications for document size. Ask your paper vendor for correctly sized MICR paper.

Measure your MICR paper and/or perforation lines to ensure your MICRencoded documents fall within ANSI specifications for document size.

If using MP tray, paper width guide should lightly touch right side of paper stack.

Try non-MICR paper to verify the problem. Contact TROY Technical Support if problem is verified on nonMICR paper.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

MICR line not positioned correctly on the document (vertically and horizontally).

Your MICR paper was cut or perforated inaccurately (paper is too short/long or narrow/wide).

Software registration is off (software is positioning data incorrectly on the printed page).

Printer registration discrepancies (small inconsistencies in positioning of the image on the printed page)

Faulty paper transport system in printer.

Measure your MICR paper and/or perforation lines to ensure your MICRencoded documents fall within ANSI specifications for document size. Ask your paper vendor for correctly sized MICR paper.

Make adjustments in your software application to adjust the positioning of the MICR line. Use the TROY MICR Document Template to verify all adjustments to the MICR line.

Small errors in the printer’s registration can change the position of the MICR line, which is most noticeable on the trailing edge of the printed page. If the MICR line on your checks is positioned on trailing edge of the page (the edge of the page that exits the printer last), try using the TROY printer’s AutoRotate feature to place the MICR line on the leading edge of the page to avoid any small registration errors that would significantly change the position of the MICR on your printed checks.

Measure your MICR paper. If cut to correct size, consult your software vendor for assistance.

Try non-MICR paper to verify the problem. Consult the printer user’s manual or TROY Technical support if problem is verified on non-MICR paper.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

MICR characters are too thick or too thin.

Printer density setting is too dark or too light.

Your MICR toner cartridge is nearly empty.

Your MICR paper is out of specification so that toner does not adhere properly to the paper.

Faulty MICR toner cartridge.

Use of Non-TROY MICR toner or font.

Use TROY MICR defaults.

TROY MICR toner cartridge should not be used if any print fading is visible across the document.

Refer to TROY MICR paper specifications elsewhere in this guide and consult your paper vendor to ensure you have the correct paper (including correctly preprinted background areas). Also, check to ensure your paper has not altered due to environmental conditions during storage and handling.

Try another TROY MICR toner cartridge. If the cartridge is faulty, contact TROY Technical Support for assistance.

Use TROY MICR toner or font, or consult TROY Technical Support for assistance.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

MICR characters are broken, there are voids in characters or toner rubs off.

Voids in characters in MICR line or other text.

MICR character spacing and positioning is not correct.

Your MICR paper is out of specification so that toner does not adhere properly to the paper.

Faulty MICR toner cartridge.

Use of Non-TROY MICR toner cartridge.

Printer fusing unit is faulty.

Transfer roller wear (check for page count of greater than 100,000).

Error in typing MICR line information.

Software placement of characters is incorrect.

Refer to the TROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper (including correctly preprinted background areas). Also, check to ensure your paper has not altered due to environmental conditions during storage and handling.

Try another TROY MICR toner cartridge. If cartridge is faulty, return to dealer.

Use a TROY MICR toner cartridge, or consult TROY Technical Support for assistance.

Confirm by verifying with a non-MICR application. Contact TROY Technical Support for instructions.

Replace transfer roller.

Re-enter correct data. (Do not forget to enter the correct number of spaces where required.) If using TROY MICR fonts in Windows, ensure the point size is set to 12 pt.

Consult your software dealer.

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

Your bank reports a high reject rate when processing your TROY MICRprinted documents.

NOTE: This section covers conditions not addressed above. You should also investigate all of the items described above as possible causes of bank rejects as well as the other ANSI MICR specifications not covered in this table.

A Non-TROY MICR toner was used.

The bank-of-deposit made a typing or imprinting error when they encoded the check AMOUNT onto the right end of the MICR line.

Your MICR paper is out of specification so that your documents tend to jam or tear inside bank processing equipment.

Documents were folded, spindled, or otherwise roughly handled before they reached the bank-of-deposit.

Your bank’s reader/sorter equipment is out of adjustment.

Print test documents using TROY MICR toner or consult the non-TROY manufacturer for assistance.

Ask your bank or one of the document testing facilities in the list following this table to determine if the MICR line error is in the TROY MICR-printed portion of the bank-encoded portion (many errors are bank induced).

Observe the condition of your processed checks. Refer to this guide for information on TROY and ANSI MICR paper specifications. Your paper vendor or bank may also provide assistance.

Consider sturdier MICR paper or improved check-handling processes with your regular recipients.

Ask your bank for assistance in determining the cause of your rejects.

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 3-7

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Section 3 Troubleshooting

Troubleshooting by Symptom (cont.)

MICR characters appear smeared after processing by a bank.

A Non-TROY MICR toner was used.

Your MICR paper is out of specification so that toner does not adhere properly to the paper.

Your bank’s reader/sorter equipment is out of adjustment.

Print test documents using TROY MICR toner or consult the non-TROY manufacturer for assistance.

Refer to TROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper (including correctly preprinted background areas). Also, check to ensure your paper has not altered due to environmental conditions before printing the checks.

Ask your bank for assistance in determining the cause of your rejects.

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 3-8

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Section 3 Troubleshooting

Software Uninstall Procedures

Uninstall the TROY Screen Fonts

Uninstall the TROY Support Files

In the event you wish to reinstall or permanently remove the TROY Security Printing Solution support files and utilities use the following procedures to properly uninstall (remove) all TROY software from your computer.

1. Close all applications before uninstalling the TROY screen fonts.

2. From the Start menu, click on Settings, and then click on Control Panel.

3. Double-click on the Fonts folder icon. Locate the TROY screen font installed (refer to the MICR font

facsimile example on the previous page for font names).

4. Right-click on the TROY screen font to be uninstalled, and then click on Delete from the pull-down menu. A

confirmation window will appear with the prompt, “Are you sure you want to delete these fonts?”. Click on YES to confirm the deletion. The TrueType™ MICR screen font will be removed.

5. Repeat steps two and three for each TROY screen font to be uninstalled.

6. Close the Fonts Folder and Control Panel.

7. If removing all the TROY support files, proceed to the next section for removing all the TROY support files

for Microsoft® Windows™.

1. Close all applications before uninstalling the TROY support files.

2. From the Start menu, click on Settings, and then click on Printers.

3. Right-click on the Hewlett Packard LaserJet UPD PCL 5e (or renamed TROY printer) printer icon, and then

click on Properties from the pull-down menu.

4. Click on the Configure tab located at the top of the Properties window.

5. Click on the More button located within the Other Options category.

6. Click on the Configure… button located within the Fonts category.

7. Within the Configure Font Cards window, locate the section labeled Installed Cards. Click on TROY

Security Font Collection listed under Installed Cards (TROY International Security Font Collection for international support). Click on Remove to uninstall the TROY support files. The entry will be deleted from the Installed Cards list.

8. Close all remaining open windows. All the TROY support files have been removed.

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A 3-9

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Appendix A Installing the TROY Font Card

Installing the TROY Font Card

IMPORTANT disconnect the printer power cord from the printer.

: Ensure the printer power is switched OFF, and then

1. Ensure the printer power is switched OFF. Never install or remove

the Card when the printer power is ON.

2. Open the Card access door at the left side of the printer using your

finger to press and unlatch the door .

3. Detach the Card access door from the printer by fully opening the

door and then unhooking the two hinge tabs from the printer panel.

4. Remove the TROY Font Card from the protective anti-static bag.

IMPORTANT: To prevent static discharge from damaging the TROY Font Card, handle the Card by the edges .

5. Insert the Card into the Card slot by aligning the notch on back of Card. The

Card can only be inserted in one orientation.

6. Ensure the Card is fully inserted into the Card socket, and then carefully

press on top and bottom of the Card.

7. Replace the access door by aligning the hinge tabs with the notches in the

printer panel, and then push the access door closed until it snaps into place.

8. Reconnect the printer power cord, and then

switch the printer power ON.

Figure 2

9. Refer to the installation instructions found

at http://www.troygroup.com/support for installing the TROY support files on your computer. If assistance is required, call TROY Technical Support at (855) 889-1109. Customers outside the United States, please call (304) 232-0899.

TROY M401 Printer and M401 Font Card Kit User’s Guide -- Document #50-70911-002 Rev. A A-1