TROY Group 3015 User Manual

Document #50-70540-001 Rev. A

Security Printing Solutions

User’s Guide

(TROY MICR / IRD 3015 Security Printing Solutions)

Acknowledgements

Some of the TROY products include cryptographic software written by Eric Young (eay@cryptsoft.com) The Twofish encryption/decryption source code used in the TROY Memory Card is provided by Crytopane.

TROY is a registered trademark. TROYmark™ and AutoProtect™ are registered trademarks of TROY Group, Inc. All rights reserved. Microsoft Windows, PostScript, TrueType, LaserJet, and all other product names mentioned in this publication are trademarks or registered trademarks

of their respective companies. Information and descriptions contained herein are the property of TROY Group, Inc. Such information and descriptions may not be copied,

Table of Contents

Preface

Conventions

This manual is designed and formatted for use as an online document (viewed on your computer screen). For best results, use Adobe Acrobat Reader 7.0 or higher to view or print this document. Using earlier versions of Adobe Acrobat Reader to view or print this document may not produce a properly formatted document on your computer screen. The latest version of Adobe Acrobat Reader is available as a free download from the Adobe website at http://www.adobe.com.

This User’s Guide uses these conventions:

Bold indicates emphasis or a minor heading. Italic refers to a document title or is used for emphasis.

COURIER type indicates text visible on a computer screen or keys on your computer keyboard.

DISPLAY FONT indicates text visible on the printer control panel display.

The letter λ is used in examples to distinguish the small letter l from the numeral 1 (one).

The character Ø is used in examples to distinguish the letter O from the numeral 0 (zero).

<Esc>, <CR>, <LF>, <FF>, etc. are control characters. Use a text editor to enter the equivalent of the character.

For example, to get <Esc> using a DOS text editor, hold down the Ctrl key; and press the [ (left square bracket)

key. Other text editors may vary.

NOTE: Notes contain important information set off from the text.

CAUTION: Caution messages appear before procedures, which, if not observed, could result in loss of data or in

damage to equipment.

WARNING: Warning messages alert you to a specific procedure or practice, which if not followed correctly, could

cause serious personal injury.

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Table of Contents

Section 1 – Features Overview

Introduction ............................................................................................................................................1-1

How to Use This Manual........................................................................................................................1-3

Features Summary .................................................................................................................................1-4

Section 2 – Understanding TROY’s Features

Introduction ............................................................................................................................................2-1

Default and Temporary Printer Settings .............................................................................................2-1

Printer Security States...........................................................................................................................2-2

MICR Mode.....................................................................................................................................2-3

User Login Status ............................................................................................................................2-4

Keylock Switch.................................................................................................................................2-4

Softlock Settings...............................................................................................................................2-4

MICR Toner Cartridge Sensing.....................................................................................................2-4

Pre-Defined Security States............................................................................................................2-5

Standard Printer Features.....................................................................................................................2-7

MICR Mode Enabled......................................................................................................................2-7

MICR Mode Disabled .....................................................................................................................2-8

Jam Recovery Disable.....................................................................................................................2-8

TROY MICR Toner Cartridge Detection.....................................................................................2-9

MICR Toner Low/Off-Line............................................................................................................2-9

Automatic Print Density .................................................................................................................2-9

User-Selectable Printer Features ........................................................................................................2-10

Printer Type and MICR Mode.....................................................................................................2-10

Administrator Name and Password.............................................................................................2-12

User Names and Passwords..........................................................................................................2-13

Flash-File System...........................................................................................................................2-14

TROYmark™................................................................................................................................2-15

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Table of Contents

Encryption / Decryption................................................................................................................2-17

Audit Reports.................................................................................................................................2-18

TROY Security Fonts....................................................................................................................2-20

Firmware Update Capability........................................................................................................2-21

Exact Positioning Technology ......................................................................................................2-21

Auto-Rotate Feature......................................................................................................................2-22

Paper Tray Mapping.....................................................................................................................2-22

Replaceable Escape Character.....................................................................................................2-23

Language Support.........................................................................................................................2-23

Decryption Mode...........................................................................................................................2-23

Hardware-Based Security Features....................................................................................................2-24

Printer Keylock..............................................................................................................................2-24

Paper Tray Locks..........................................................................................................................2-25

Paper Tray Security Cover...........................................................................................................2-25

Section 3 – System Planning and Implementation

Introduction ............................................................................................................................................3-1

Maintaining MICR Security..................................................................................................................3-1

Implementing the TROY Security Printing Solution..........................................................................3-2

Planning Worksheet...............................................................................................................................3-4

Section 4 – Using the TROY Printer Utility

Introduction ............................................................................................................................................4-1

Menu Structure.......................................................................................................................................4-2

Basic Printer Utility Operations............................................................................................................4-3

Managing System Security ....................................................................................................................4-5

Setting the Administrator Password..............................................................................................4-5

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Assigning User Names and Passwords ..........................................................................................4-7

Selecting Security Options............................................................................................................4-10

Re-Mapping Printer Paper Trays................................................................................................4-13

Setting Regional Options ..............................................................................................................4-14

Selecting Data Capture Fonts for Audit Reports and TROYmark™......................................4-15

Identifying Your Installed Printer Driver Type.........................................................................4-16

Generating the TROYmark™ Background Pattern..................................................................4-17

Implementing the Secure Seal Feature........................................................................................4-19

Using the Pattern Processor ................................................................................................................4-19

Printing the Pattern Processor Report........................................................................................4-20

Managing Audit Reports .....................................................................................................................4-21

Adjusting the MICR Line and/or Page Image Positioning...............................................................4-25

Using the Auto-Rotate Feature............................................................................................................4-27

Managing Printer Resources...............................................................................................................4-28

Printing a List of Printer Resources............................................................................................4-28

Adding Printer Resources.............................................................................................................4-29

Deleting Printer Resources...........................................................................................................4-30

Updating the Printer Firmware..........................................................................................................4-31

Printing Test and Demonstration Pages.............................................................................................4-32

Verifying MICR Print Quality.....................................................................................................4-32

Identifying Print Defects...............................................................................................................4-33

Accessing TROY Fonts Using Non-Windows Applications.......................................................4-34

Verifying Windows Font Support................................................................................................4-34

Verifying PCL 5e Communication...............................................................................................4-36

Verifying Printer Configuration..................................................................................................4-39

Downloading Files to the Printer ........................................................................................................4-40

Obtaining Technical Assistance ..........................................................................................................4-41

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Table of Contents

Section 5 – Using the TROY Port Monitor

Introduction ............................................................................................................................................5-1

Installing the TROY Port Monitor.......................................................................................................5-3

Accessing the TROY Port Monitor.......................................................................................................5-3

Using the TROY Port Monitor..............................................................................................................5-5

Connection Tab................................................................................................................................5-5

Encryption Tab................................................................................................................................5-6

Security Tab.....................................................................................................................................5-7

Section 6 – Using the Printer Control Panel

Introduction ............................................................................................................................................6-1

Security....................................................................................................................................................6-1

Functionality...........................................................................................................................................6-1

Accessing Printer Features.............................................................................................................6-2

Entering the Administrator Password...........................................................................................6-2

Saving/Restoring Printer Settings..................................................................................................6-3

TROY Security Printing Solution Menu Map.....................................................................................6-4

Using the Exact Positioning Technology ..............................................................................................6-6

Section 7 – Using TROY Fonts

Introduction ............................................................................................................................................7-1

Accessing and Using TROY Fonts........................................................................................................7-1

Accessing the TROY Fonts Using Windows Applications...........................................................7-1

Accessing the TROY Fonts Using Non-Windows Applications..................................................7-1

Using TROY MICR Fonts..............................................................................................................7-2

Using the Convenience Amount Fonts...........................................................................................7-2

Using the TROY Security Fonts.....................................................................................................7-2

Using the TROY Messaging Fonts.................................................................................................7-2

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Using the TROY OCR Fonts..........................................................................................................7-2

Using the Reverse Helvetica Font ..................................................................................................7-2

Using the TROY AutoProtect Font................................................................................................7-3

Using the TROY Microprint Font .................................................................................................7-3

Using the POSTNET Font ..............................................................................................................7-3

Using the British Pound and Euro Symbols..................................................................................7-3

Using the Data Capture Fonts........................................................................................................7-4

Using Printer Fonts and Screen Fonts..................................................................................................7-6

MICR Font Guidelines...........................................................................................................................7-7

Priority of Font Locations...............................................................................................................7-7

Font Character Mapping.......................................................................................................................7-8

Determining a Character Mapping ...............................................................................................7-9

Accessing Unmapped Characters ..................................................................................................7-9

Standard ASCII Character Set....................................................................................................7-10

TROY MICR E-13B 12-Point Font .............................................................................................7-11

TROY MICR CMC-7 12-Point Font...........................................................................................7-12

TROY Enhanced Convenience Amount (Scalable)....................................................................7-12

TROY Large Convenience Amount 18-Point Font....................................................................7-13

TROY Small Convenience Amount 24-Point Font.....................................................................7-13

TROY AutoProtect™ Font...........................................................................................................7-14

TROY Security Font (Scalable) ...................................................................................................7-14

TROY Security Font (Spanish)(Scalable)...................................................................................7-14

TROY Reverse Helvetica Font.....................................................................................................7-15

TROY OCR-A Font (Scalable).....................................................................................................7-16

TROY OCR-B Font (Scalable).....................................................................................................7-18

TROY UPC-A Barcode.................................................................................................................7-20

TROY UPC-E Barcode.................................................................................................................7-21

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TROY EAN-8 Barcode..................................................................................................................7-22

TROY EAN-13 Barcode................................................................................................................7-23

TROY BC25 Barcode....................................................................................................................7-24

TROY BC39 Barcode....................................................................................................................7-25

TROY BC128 Barcode..................................................................................................................7-26

TROY POSTNET..........................................................................................................................7-27

TROY POSTNET Reverse (optional)..........................................................................................7-28

International Convenience Amount Fonts.........................................................................................7-29

British Large Convenience Amount Font ...................................................................................7-29

French Large Convenience Amount Font...................................................................................7-29

Italian Large Convenience Amount Font....................................................................................7-29

Spanish Large Convenience Amount Font..................................................................................7-29

British Small Convenience Amount Font....................................................................................7-30

French Small Convenience Amount Font ...................................................................................7-30

Italian Small Convenience Amount Font....................................................................................7-30

Spanish Small Convenience Amount Font..................................................................................7-30

Section 8 – Troubleshooting / Error Messages

Troubleshooting by Symptom...............................................................................................................8-1

Troubleshooting by Printer Control Panel Display Message...........................................................8-10

Software Uninstall Procedures............................................................................................................8-16

Appendix A – Duplexer Installation

Installing the Duplexer Assembly ........................................................................................................A-1

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Section 1 Features Overview

Introduction

Thank you for purchasing your TROY Security Printing Solution. You have chosen the highest quality MICR (Magnetic Ink Character Recognition) printing solution available today that offers convenience, flexibility, security, and precision for printing high-quality MICR documents.

This User’s Guide provides information for setting up and using your TROY Security Printing Solution. The TROY Security Printing Solutions covered in this User’s Guide are available in the product configurations described below:

• TROY MICR Font Memory Card – designed for use in selected Hewlett-Packard LaserJet printers, the

TROY MICR Font Memory Card features an enhanced collection of MICR, OCR (Optical Character Recognition), barcode, and security fonts designed for printing financial documents. None of the operational or security features listed in this guide pertain to this product. This product can be added to a standard Hewlett Packard printer.

• TROY MICR Secure Memory Card – designed for use in selected Hewlett-Packard LaserJet printers, the

TROY MICR Secure Memory Card features an enhanced collection of MICR, OCR (Optical Character Recognition), security fonts, and barcode fonts. The TROY MICR Secure Memory Card also includes several convenient, easy-to-use operational and security features, including a flash-file system for storage of public printing resources such as company logos, electronic forms, and custom fonts. The TROY MICR Secure Memory Card automatically configures the printer to create the highest quality MICR documents possible and prevents inadvertent printing of duplicate checks.

• TROY MICR Printer – a Hewlett-Packard printer pre-configured with the TROY MICR Memory Card,

plus TROY’s MICR toner sensing system, a TROY MICR toner cartridge, and optional input paper tray locks. This product is designed for printing high-quality MICR documents and utilizes several convenient, easy-to-use operational features, including a flash-file system for storage of printing resources such as company logos, electronic forms, and custom fonts.

• TROY MICR Secure Printer – a Hewlett-Packard printer pre-configured with the TROY MICR Secure

Memory Card (described above), plus TROY’s MICR toner sensing system, a TROY MICR toner cartridge, and optional input paper tray locks. This product is designed for the secure printing of highquality MICR documents and utilizes several convenient, easy-to-use operational and security features, including a flash-file system for storage of printing resources such as company logos, electronic forms, and custom fonts.

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Section 1 Features Overview

Introduction (cont.)

• TROY MICR Secure EX Printer – a Hewlett-Packard printer pre-configured with the TROY MICR

Secure Memory Card (described on the previous page), plus TROY’s MICR toner sensing system, a TROY MICR toner cartridge, a printer keylock switch, input paper tray locks, and also includes the TROYmark feature, AutoProtect font, and Secure Seal technology. This top-of-the-line product is designed for the secure printing of high-quality MICR documents and utilizes several convenient, easy-touse operational and security features, including a flash-file system for storage of printing resources such as company logos, electronic forms, and custom fonts.

• TROY IRD Printer – a Hewlett-Packard printer pre-configured with the TROY MICR Memory Card

(described on the previous page), plus TROY’s MICR toner sensing system, a TROY MICR toner cartridge, a duplexer, and optional input paper tray locks. This product is designed for printing highquality IRD MICR documents and utilizes several convenient, easy-to-use operational features, including a flash-file system for storage of printing resources such as company logos, electronic forms, and custom fonts.

• TROY IRD Secure EX Printer – a Hewlett-Packard printer pre-configured with the TROY MICR Secure

Memory Card (described on the previous page), plus TROY’s MICR toner sensing system, a TROY MICR toner cartridge, a printer keylock switch, input paper tray locks, a duplexer, and also includes the TROYmark feature, AutoProtect font, and Secure Seal technology. This top-of-the-line product is designed for the secure printing of high-quality IRD MICR documents and utilizes several convenient, easy-to-use operational and security features, including a flash-file system for storage of printing resources such as company logos, electronic forms, and custom fonts.

NOTE: This User’s Guide covers all configurations of TROY Security Printing Solutions. Therefore, some of the topics and/or features described in this manual may not be applicable to your specific TROY Security Printing Solution.

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Section 1 Features Overview

How to Use this Manual

Before setting up your new TROY Security Printing Solution, it is recommended that you read the first three sections of this User’s Guide to familiarize yourself with the features available of your TROY Security Printing Solution, and to develop an implementation plan for setting up and managing your TROY printing environment.

A RECOMMENDED APPROACH FOR USING THIS MANUAL IS AS FOLLOWS:

• Familiarize Yourself with the Features of Your TROY Security Printing Solution: Begin by reading the

summary of TROY features (listed on the following pages) designated for your TROY Security Printing Solution. These summaries quickly introduce all of the user-selectable features available in each of the TROY Security Printing Solutions. Many of these features can be enabled/disabled or configured to meet the needs of your MICR printing environment. Identify the features specific to your TROY Security Printing Solution and decide which of these features you wish to implement within your MICR printing environment.

• Study the Features You Wish to Implement: Read Section 2 – Understanding TROY’s Features for a

description of the TROY Security Printing Solutions features you wish to implement.

• Develop an Implementation Plan: Read Section 3 – System Planning and Implementation for suggestions

on developing an implementation plan that will allow you to efficiently setup and manage your MICR printing system. Planning your MICR printing system configuration in advance will minimize the setup time and optimize your day-to-day operations.

• Roll Out the Implementation Plan: Use the procedures in Section 4 – Using the TROY Printer Utility,

Section 5 – Using the TROY Port Monitor, Section 6 – Using the Printer Control Panel, and Section 7 –

Using TROY Fonts to roll out the implementation plan for your TROY Security Printing Solution.

NOTE

: If you have any difficulties using your TROY Security Printing Solution, please refer to Section 8 – Troubleshooting / Error Messages for more information. If you need additional assistance, please call TROY Technical Support at (800) 332-6427 Monday through Friday, 8:00 AM to 8:00 PM, Eastern Standard Time.

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Section 1 Features Overview

Features Summary

The TROY features listed below allow you to customize the operation of your TROY Security Printing Solution, adding flexibility, convenience, and security. Some of these features may not be available for your specific type of Security Printing Solution. The following table summarizes the TROY product features and availability:

*Product Code

1 = TROY MICR / IRD Secure EX Printer 2 = TROY MICR Secure Printer / TROY MICR Secure Memory Card Kit 3 = TROY MICR / IRD Printer 4 = TROY Font Memory Card Kit

Feature Description Access Product

TROY MICR Fonts Prints the MICR line at the bottom of the check using the ANSI E-13B or the

ISO CMC-7 MICR font

TROY Convenience Fonts

TROY Security Fonts Prints the legal amount information on the check for security and readability

TROY OCR Fonts Prints names and address on the check that are to be read by automated

TROY Microprint Font Prints security messages on checks that cannot be reproduced by

TROY Barcode and POSTNET Fonts

British Pound and Euro Symbols

TROY AutoProtect™ Font

Secure Seal Technology

TROY Invisible Font Adds text to the check that will not print in the main body of the check or

TROYmark™ Prints a user-defined repeating background diagonally on the check using

User Names and Passwords

Prints the check amount information in the Legal Amount field of the check for increased readability

(English and Spanish)

optical readers

photocopying Prints several types of industry-standard barcodes for a variety of uses, and

also includes a POSTNET font for printing the U.S. postal bar code that represents the 9-digit zip code printed below the postal address

Used as the British or European currency symbol for the respective country (used in place of U.S dollar sign). These symbols can be selected to print in the audit reports. The decimal point or comma (default) can be selected.

Provides a visual safeguard to identify checks printed without TROY MICR toner and/or the TROY MICR font

Encodes check information (e.g., payee, account #, amount, etc.) into a seal (or logo) printed on the check that can only be read by decoding software

check stub but can be captured for use in the audit report or the TROYmark background image that is printed diagonally on the face of the check

redundant check information to prevent fraud Provides user-level security for the secure resources (MICR font, signatures,

macros) stored in the printer memory

(Application) 1, 2, 3, 4

(Application) 1

(Application) 1, 2

(Application) Printer Utility

Port Monitor 1

Port Monitor Printer Utility

1, 2

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Section 1 Features Overview

Features Summary (cont.)

Feature Description Access Product

Control Panel Password

Data Encryption / Decryption

Audit Reports Records and prints a selectively detailed report of the MICR printing activity by

Flash-File System Uses a non-volatile memory area of the T ROY memory card to store

Flash Memory Update

Exact Positioning Technology

Auto-Rotate Allows 180-degree rotation of your check image so that the MICR line prints

Paper Tray Remapping

MICR Toner Cartridge Sensing

3-Position Keylock Uses a physical key to select the mode of the printer – Printer Locked (no

Soft-Lock Allows the administrator to set a 4-digit PIN to prevent users from disabling the

Job Lock Restricts the printing of a specific print job to users having the PIN (personal

Paper Tray Security Cover

Paper Tray Locks Allows paper trays to be locked to prevent unauthorized access to check stock

Replaceable Escape Character

Allows only administrators to access the MICR features from the printer control panel by using a unique password

Provides encryption of data sent over a public network to the MICR printer and decryption of the data at the printer

capturing user-selected information from each check during a print job

signatures/logos, macros, forms, etc. Allows administrators to download firmware maintenance or feature updates

into to the TROY memory card Allows vertical and horizontal repositioning of the MICR line on the check or

repositioning and/or rotation of the entire page

on the leading edge of the printed page Overrides the printer default paper tray assignment with user tray assignment

preferences (e.g., paper tray #2 reassigned to be used as paper tray #1) Selects either continuous MICR toner cartridge sensing or checks for MICR

toner only when a TROY MICR font is used to prevent the printing of MICR documents using non-MICR toner

printing), MICR Locked (print non-MICR documents only), Print MICR (MICR fonts/secure resources are available)

Printer Locked mode or the MICR Locked mode

identification number) associated with the print job Prevents rear access to the check stock stored inside the printer paper trays Printer

stored inside the printer Allows an alternate ASCII character to be used to represent a particular ASCII

escape character used in PCL commands when that escape character cannot be used in Windows

Control Panel 1, 2, 3

Port Monitor 1, 2

Printer Utility Control Panel

(Application) Printer Utility

Printer Utility 1, 2, 3

Printer Utility Control Panel

Printer Utility 1, 2, 3

Printer Utility Control Panel

Printer 1

Printer Utility Control Panel

Printer

Port Monitor Printer Utility Control Panel

1, 2

1, 2, 3

1, 2, 3, 4

1, 2, 3 (except Font kit)

1, 2

1, (option for #2)

1, 2, 3

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Section 2 Understanding TROY’s Features

Introduction

Default and Temporary Printer Settings

TROY Security Printing Solutions offer many convenient features for managing and printing high-quality MICR documents in single or multi-user environments. This section provides detailed descriptions of the features built into the TROY Security Printing Solutions. For specific operating procedures and guidelines, refer to the appropriate sections of this guide for using the TROY Printer Utility, TROY Port Monitor, and printer control panel.

TROY standard security features (described on page 2-7) provide the basic functionality built into each TROY

Security Printing Solution. These features operate automatically and cannot be defeated or re-configured by the

user. TROY user-selectable security features (refer to page 2-12) offer additional configuration flexibility to

selected TROY Security Printing Solutions.

NOTE: This section covers all the features of TROY Secure Printing Solutions. Therefore, some of the topics and/or features described may not be applicable to your specific TROY Security Printing Solution. Refer to the features summary in Section 1 of this User’s Guide.

Each feature of a TROY Security Printing Solution has a default setting within the printer. These default settings determine how each printer feature will function when a print job is sent to the printer. The administrator can change the default settings to meet the needs of a variety of MICR printing environments using the TROY Printer Utility or the printer control panel.

There are also a number of features that can be varied on a print job by print job basis. Using data encryption and default paper tray mappings are examples of job-specific features. After each print job completes, all feature settings return to their default values. Use the TROY Port Monitor to select job-specific features. Refer to

Section 5 – Using the TROY Port Monitor - for more detailed information.

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Section 2 Understanding TROY’s Features

Printer Security States

To help maintain a secure MICR printing environment, TROY Security Printing Solutions have security features that, in combination, create security states. The interdependency of these security states ensures the integrity of the MICR printing security features, which can be enabled and/or configured to meet your specific security requirements. These features can be accessed through the TROY Printer Utility or the printer control panel. It is important that the administrator create a unique administrator password to safeguard the security settings by preventing unauthorized access to the TROY Printer Utility and the printer control panel.

The MICR functions built into the TROY Security Printing Solutions operate under a pre-defined set of security states. When a MICR print job is sent to the printer, the TROY printer firmware monitors up to four security states to determine if the pre-defined set of conditions is correct to allow the MICR job to print.

These four security states, monitored sequentially, are as follows:

• MICR mode – MICR mode enabled or disabled (software-based feature)

• Login status – Valid user name and password entered (optional)

• Keylock switch position and/or Softlock setting – MICR Locked, Printer Locked, or Print MICR modes

• MICR toner cartridge sensing – TROY MICR toner cartridge installed in printer

NOTE: The printer keylock switch is present on TROY MICR / IRD Secure EX printers only. MICR toner cartridge sensing is present on all TROY printer models. The Softlock feature is present on TROY MICR Secure, MICR / IRD Secure EX printers, and MICR Secure Memory Card Kits only.

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Section 2 Understanding TROY’s Features

MICR Mode

TROY Security Printing Solutions can be set to a default MICR mode of either ENABLED or DISABLED to suit the security requirements of your MICR printing environment. MICR mode must be enabled to allow the printing of MICR checks and documents. The following table describes the operational characteristics of the MICR mode enabled and disabled states. Refer to page 2-7 in this section for detailed information.

MICR Mode Operational Characteristics

MICR ENABLED

MICR DISABLED

A TROY MICR font call will cause the user login, printer keylock switch, Softlock, and MICR toner cartridge statuses to be checked for MICR printing availability. If the correct conditions exist (authorized user login, keylock switch set to appropriate setting, Softlock PIN validated, and a MICR toner cartridge installed), the MICR print job will proceed normally. Sending a MICR will change the MICR

A TROY MICR font call will cause an alternate font to be automatically substituted using the same font data. The current status of the printer keylock switch, Softlock, or presence of a MICR toner cartridge will not affect the MICR printing availability. MICR cannot be printed with MICR mode Sending a MICR ENABLE command will change the MICR DISABLED mode to MICR ENABLED.

ENABLED mode to MICR DISABLED.

DISABLE command

DISABLED.

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Section 2 Understanding TROY’s Features

User Login Status

Keylock Switch

Softlock Settings

MICR Toner Cartridge Sensing

If the administrator has implemented user names and passwords, a valid user name and password must be provided in the TROY Printer Utility or entered at the printer control panel before any of the printer’s secure resources can be accessed or a MICR print job can be printed. Refer to page 2-13 in this section for detailed information.

The 3-position printer keylock switch allows the printer’s secure resources to be locked out (allowing only non-MICR documents to print), or the printer can be completely disabled (no documents can be printed). The printer keylock switch overrides all MICR mode settings selected in either the TROY Printer Utility or the TROY Port Monitor. Refer to page 2-24 in this section for detailed information.

The Softlock feature prevents unauthorized printing of documents (selectable to lock out either MICR, nonMICR, or all documents) by requiring that a valid 4-digit PIN (Personal Identification Number) be entered at the

printer control panel before a job will print. On TROY MICR Secure EX printers, the Softlock feature works in

conjunction with the physical 3-position printer keylock switch, adding an additional layer of security and providing an alternate method for controlling access to print jobs. Refer to page 4-10 for detailed information.

To prevent the printing of MICR documents with standard (non-MICR) toner, all TROY printers are designed to detect the presence of a TROY MICR toner cartridge installed inside the printer. A MICR toner cartridge must be installed in the printer before printing MICR documents. Banks will reject all checks not printed with MICR toner and you may be charged a manual processing fee for each rejected (machine-unreadable) check. Refer to

page 2-9 in this section for detailed information.

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Section 2 Understanding TROY’s Features

Pre-defined Security States

The following table describes the general pre-defined security states built into TROY Security Printing Solutions.

Φ TROY MICR / IRD Secure EX Printers Only

Security Printing Solutions Feature

Print TROY E13-B MICR font Print TROY CMC-7 MICR font

Print TROY Convenience Amount fonts

Access TROY Auxiliary fonts (Data Capture, OCR, AutoProtect

Access signatures, fonts, logos, forms, and macros stored in the secure

Access signatures, fonts, logos, forms and macros stored in the public

Use the TROYmark™ feature for the background image on your checks

Encrypt MICR print data sent to your MICR printer over a network

Add or delete a printer user name and password

Print an audit report

Use Exact Positioning Technology feature to adjust the MICR line position on your printed checks

™

, Messaging, Microprint, Security, etc.)

memory area of the printer

Required Security State

(MICR Printers)

MICR mode enabled MICR toner cartridge installed

N/A Valid user login

(No security requirements) (No security requirements)

N/A

N/A Valid administrator login

N/A Valid user login

Valid administrator login Valid administrator login

Required Security State

(MICR Secure Printers)

MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock (if

enabled) Keylock switch set to Print MICR Φ

Valid user login Φ

Encryption and decryption passwords must be the same

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Section 2 Understanding TROY’s Features

Pre-defined Security States (cont.)

Use the Auto-Rotate Feature

Re-map the printer paper trays

Print a list of the printer’s secure resources

Add or delete secure printer resources in the printer’s flash-file system

Update the printer firmware

Print the MICR Quality Document MICR mode enabled

Print the Windows Security Font demonstration page

Print the PCL MICR demonstration page MICR mode enabled

Print the printer configuration page

Valid administrator login Valid administrator login

MICR toner cartridge installed

MICR mode enabled MICR toner cartridge installed Valid user login Valid PIN entered for Softlock (if

enabled)

MICR toner cartridge installed

(No security requirements) (No security requirements)

Φ TROY MICR / IRD Secure EX Printers Only

MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock (if

enabled) Keylock switch set to Print MICR Φ MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock (if

enabled) Keylock switch set to Print MICR Φ MICR mode enabled TROY MICR toner cartridge installed Valid user login Keylock switch set to Print MICR Φ

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Section 2 Understanding TROY’s Features

Standard Printer Features

MICR Mode Enabled

In addition to the printing features provided in the Hewlett-Packard LaserJet printers, TROY Security Printing Solutions include additional functionality specifically designed for printing high-quality MICR documents. These standard printer features are included in all TROY Security Printing Solutions and function automatically without user intervention.

To print MICR (Magnetic Ink Character Recognition) on financial documents and checks, TROY printers use a

special MICR mode. With MICR mode enabled (factory default MICR mode is MICR Enabled), specific printer

features are automatically set to the required mode for printing MICR documents. In addition, TROY printers will check for the presence of a TROY MICR toner cartridge, the state of the Softlock feature, and the position of the printer keylock switch to determine if the proper security states exist (i.e., TROY MICR toner cartridge

installed, valid PIN entered for Softlock feature, printer keylock switch set to Print MICR) to allow MICR

printing using TROY Security fonts. MICR mode provides the following special features:

• Enables access to the TROY Security fonts.

• Displays Load MICR TONER on the printer control panel, and will not print MICR documents if a TROY

MICR toner cartridge is not installed when the keylock switch is set to Print MICR.

• Disables Jam Recovery feature (does not allow the automatic reprinting of a document after a paper jam).

• Automatically sets the Print Density (lightness/darkness of the printed characters) to the necessary value

required for high-quality MICR printing.

• Places the printer off-line after a LOW MICR TONER message.

• Maintains full PCL (Printer Control Language) functionality.

NOTE: If MICR mode is not enabled and an attempt is made to use the TROY MICR font, an alternate font will automatically be substituted for the MICR font.

NOTE

: The printer keylock switch is present on TROY MICR / IRD Secure EX printers only. The Softlock feature is present on TROY MICR Secure, MICR / IRD Secure EX printers, and MICR Secure Memory Card Kits only.

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Section 2 Understanding TROY’s Features

MICR Mode Disabled

Jam Recovery Disable

With MICR mode disabled, the printer functions as a normal Hewlett-Packard LaserJet printer in standard PCL (Printer Control Language) mode with all MICR features disabled. In PCL mode, the TROY Security Printing Solutions provide the following features:

• Switches Jam Recovery ON (any page that did not properly exit the printer will be automatically

reprinted).

• Enables printing with or without a MICR toner cartridge installed.

• Blocks access to fonts stored in the secure memory area of the TROY flash-file system but continues to

allow access to the Convenience Amount fonts.

• The toner low/off-line function will be set to the user default condition.

A major security concern is the possibility of printing duplicate MICR documents after a paper jam, without the printer or application software acknowledging the event. With MICR mode disabled, TROY printers will automatically reprint pages being processed by the printer when a paper jam occurs.

With MICR mode enabled, the Jam Recovery function is disabled to prevent the unwanted reprinting of a financial document. When a paper jam occurs, all information being processed will be erased from the printer memory (all image-processed pages that have not reached the output tray will be lost). Up to three pages of data could be lost. When a paper jam occurs, the software application should provide the necessary jam recovery options and reprint any documents lost during the jam.

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Section 2 Understanding TROY’s Features

TROY MICR Toner Cartridge Detection

MICR Toner Low/Off-Line

Automatic Print Density

TROY printers use a MICR toner cartridge detection sensor designed to detect the presence of a TROY MICR toner cartridge installed in the printer. If MICR mode is enabled with the Softlock feature disabled (valid PIN

entered) and/or the printer keylock switch set to Print MICR, and a TROY MICR toner cartridge is not installed when an attempt is made to use a MICR font, the LOAD MICR TONER message will display on the printer control

panel and the MICR features will be disabled. In order to proceed with MICR printing, you must replace the

non-MICR toner cartridge with a TROY MICR toner cartridge, and then press CONTINUE to proceed -- or press

CANCEL to stop the print job.

NOTE: TROY Security Printing Solutions require the use of TROY MICR toner cartridges to print MICR documents. For information on MICR toner, refer to the TROY MICR Basics Handbook, Section 4 - Selecting Check Paper and MICR Toner.

NOTE: The printer keylock switch is present on TROY MICR / IRD Secure EX printers only. The Softlock feature is present on TROY MICR Secure, MICR / IRD Secure EX printers, and MICR Secure Memory Card Kits only.

Printing when toner is low may cause reader/sorter misreading at the bank due to low MICR signal levels. When the printer is switched into MICR mode ENABLED and a toner low condition occurs, the printer will go off-line,

and a LOW TONER message will be displayed on the printer control panel. You should replace the used toner

cartridge with a new TROY MICR toner cartridge before you place the printer back on-line.

NOTE: To ensure consistent MICR print quality, always replace the TROY MICR toner cartridge when your TROY printer first displays a LOW TONER message.

Each time the printer is switched to MICR mode enabled, the print density is automatically set to a predetermined value required for MICR printing. If the user changes the density setting to accommodate a nonMICR print job, the density will automatically return to the pre-determined MICR value when the printer is switched back to MICR mode ENABLED.

NOTE: You can change the density setting; however, the printer will ignore the setting and use the pre-determined MICR setting when printing MICR documents. TROY does not support any density setting other than the predetermined MICR density value.

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Section 2 Understanding TROY’s Features

UserSelectable Printer Features

Printer Type and MICR Mode

The user-selectable printer features allow you to customize the operation of your TROY Security Printing Solution, adding flexibility, convenience and security. The TROY Printer Utility is designed to assist the administrator with the configuration of the printer’s default MICR and security features (refer to Section 4 –

Using the TROY Printer Utility for detailed information). The TROY Port Monitor is designed to allow

authorized users access to the printer’s secured resources and to select print job-specific features (refer to Section

5 – Using the TROY Port Monitor for detailed information). Before making any changes to the factory default printer settings, the administrator should refer to Section 3 – System Planning and Implementation to obtain

helpful suggestions for setting up and managing your MICR printing system.

TROY Security Printing Solutions can be set to one of four pre-defined Printer Types to suit the security

requirements of your MICR printing environment. MICR mode must be enabled to allow the printing of MICR documents. If a user attempts to print MICR documents with MICR mode disabled, the documents will print;

however, an alternate font will be automatically substituted for the MICR font. The MICR On setting provides the lowest level of security, while the MICR Off with Timeout setting provides the highest level of security for

MICR printing.

The Printer Type determines the default MICR mode (either MICR enabled or MICR disabled) for the MICR printer. The default MICR mode is the default state of the TROY Security Printing Solutions printer (either

MICR enabled or MICR disabled) when the printer is first powered up and/or when the current MICR print job has finished (depending on the printer type selected). Specific commands written into your check-writing application will automatically enable and disable MICR mode as needed for your MICR printing environment; however, the printer will always automatically reset itself to the pre-defined MICR mode when the printer is first powered up or when the current MICR print job has finished. The table on the next page describes the user-

selectable Printer Types that can be selected using the TROY Printer Utility.

NOTE: All TROY Security Printing Solutions are shipped from the factory with the default MIC R mode set to “MICR Enabled”.

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Section 2 Understanding TROY’s Features

Printer Type and MICR Mode (cont.)

Printer Type Feature Description Security Level

MICR Off (timeout)

MICR Off

MICR Always

MICR On

(factory default)

The default MICR mode is DISABLED. At the end of every print job, the MICR mode will automatically be set to disabled.

The default MICR mode is DISABLED. When the printer is powered ON, the MICR mode will automatically be set to disabled.

The default MICR mode is ENABLED. When the printer is powered ON, the MICR mode will automatically be set to enabled.

High

Medium-High

Medium

NOTE: All TROY Security Printing Solutions are shipped from the factory with the default MIC R mode set to “MICR Enabled”.

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Section 2 Understanding TROY’s Features

Administrator Name and Password

TROY Security Printing Solutions use an administrator password to secure the printer features and settings. The

printer uses a permanent default user name (ADMIN) that cannot be deleted or modified; however, the

administrator password can be modified using the TROY Printer Utility or the printer control panel. The administrator default password is no password (displayed as zero on the printer control panel and as a blank password field in the TROY Printer Utility); however, administrators are encouraged to setup a unique password to restrict access to the TROY Security Printing Solution’s features and settings. After an administrator password is set, all standard Hewlett-Packard printer features normally available through the printer control panel will remain accessible to anyone without entering a password.

NOTE: The administrator’s password is stored in the printer’s non-volatile flash memory and will remain resident even when the printer power is turned OFF.

NOTE: It is the administrator’s responsibility to safeguard all name and password information, including printouts and the electronic name and password lists (UPL files) saved on the administrator’s computer.

Although the administrator password can be set via the printer control panel, TROY strongly recommends using the TROY Printer Utility to select or modify the administrator password (see note below). The TROY Printer Utility will automatically update the printer’s administrator password whenever the password is changed in the printer utility. However, changing the administrator password at the printer control panel will not update the TROY Printer Utility password (no bi-directional communication). The administrator password stored in the printer and the TROY Printer Utility must be identical in order to access the printer features using the TROY Printer Utility.

NOTE: Initially, the default password for the printer is blank (no password). To maintain printer security, it is strongly recommended that the administrator change the password to prev ent unauthorized access to the printer control panel.

NOTE: If you plan to use the TROY Printer Utility exclusively to set or enter the administrator password (recommended), then both letters and numbers may be used for the administrator password.

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Section 2 Understanding TROY’s Features

User Names and Passwords

The user names and passwords feature allows the administrator to set up to 20 user names and passwords (one administrator and 19 users) to prevent unauthorized access of the TROY Security Printing Solution’s secure resources and other security features. All names and passwords are stored in the secure memory area of the TROY flash-file system and can be assigned and/or modified by the administrator using the TROY Printer Utility. The administrator can print a list of active user names and passwords using the TROY Printer Utility or printer control panel.

A valid user login is required to access and use the following list of features from the printer control panel. These features are available in selected TROY Security Printing Solutions:

• TROY Security fonts

• TROYmark™

• Resources stored in the secure memory area of the printer’s flash-file system

• MICR mode selection

• Paper tray mapping

• Printing and/or deleting audit reports

• Printing sample reports containing MICR characters (Windows Demo and PCL Demo pages)

User names will be automatically recorded in the audit data for each print job initiated by a user. The system default user password is blank (no password) and not entering a user password when assigning a new user will allow that user to access the TROY printer’s secure resources without using a password. Attempts to add duplicate users will be ignored. If you choose not to set up any user names and passwords, TROY strongly recommends that administrators set up an administrator password to prevent unauthorized access to the TROY printer features and settings from the TROY Printer Utility, the TROY Port Monitor, or the printer control panel.

Security Printing Solutions User’s Guide -- 50-70540-001 Rev. A 2-13

Section 2 Understanding TROY’s Features

Flash-File System

TROY Security Printing Solutions contain a non-volatile flash-file system that can be used to store printing

resources (company logos, forms, macros, etc.). TROY MICR Secure printers, MICR Secure EX printers, and MICR Secure Memory Card Kits have a flash-file system that is divided into a secure and public memory area. Digitized signatures, logos, and other proprietary printer resources are typically stored in the secure area of the

flash-file system to prevent unauthorized access to these resources. If user names and passwords are set up by the administrator, each user must log in to the printer using a valid user name and password to obtain access to these secure resources.

Public resources, such as commonly used company logos, forms, macros, or other non-proprietary printer

resources, can be stored in the public memory area of the flash-file system for access by all users without

requiring valid user login. All TROY Security Printing Solutions (except the Font Memory Card Kit) contain a public flash-file system.

By entering a valid administrator password, the administrator can use the TROY Printer Utility to add or delete these resources from the secure and/or public memory areas of the flash-file system.

NOTE: Resources stored in the printer’s flash-file system will remain resident even when the printer power is switched OFF.

NOTE: Only “clean” PCL macros can be saved and executed from the flash-file system. The macro cannot contain any PJL (Printer Job Language) or Esc E (reset) commands. If a macro was created in Windows by printing to a file using a PCL 5e printer driver, then you must open the macro file in a Hex editor and manually remove all PJL and Esc E commands before the macro can be used with the printer. Please refer to the Hewlett-Packard PCL manual for additional information.

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Section 2 Understanding TROY’s Features

TROYmark™

If using OS Win

2008,Vista,Win7

or using App . Net

contact Tech

support for

implementation

To discourage fraudulent alteration of the check, TROY MICR / IRD Secure EX printers (available as an option

for TROY MICR Secure printers and TROY MICR Secure Memory Card Kits) can produce a background watermark (printed as a diagonally repeating pattern across the face of the check) using user-defined information taken directly from the check data (i.e., convenience amount, payee name, etc.). For example, by capturing the convenience amount or payee name fields of the check, the anti-tampering watermark will be specific to each check, adding to the security of the printed document (see the example on the next page).

The special TROY fonts, used to generate the check information in the background image, must be defined for each available check field in order to capture the desired check data for use in TROYmark™ (refer to Section 4 –

Using the TROY Printer Utility). Once the TROYmark

Section 5 – Using the TROY Port Monitor), TROYmark

™

feature is enabled in the TROY Port Monitor (refer to

™

will remain active for the duration of the print job.

TROYmark™ can be selected to print at one of three pre-set density levels: light (approximately a 7% gray), medium (approximately an 11% gray), and dark (approximately a 15% gray). The administrator can also define three custom gray levels using the TROY Printer Utility. The background density is selected based upon the initial check design to ensure readability of the printed information on the check.

Once the desired check fields are selected for use in the background image, the inclusion and exclusion rectangles must then be defined (see page 5-8 for details). The inclusion rectangle (one area only) will contain the userdefined TROYmark™ image and the exclusion rectangle (up to ten selected exclusion areas) will remain void of any TROYmark™ image to ensure compliance with the ANSI X/9B check specifications. At a minimum, the exclusion rectangle must include an area surrounding the convenience amount. The TROY Messaging font can also be used to define data that can be included in the TROYmark™ image that will not actually appear elsewhere

on the check (refer to the Section 7 – Using TROY Fonts).

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Section 2 Understanding TROY’s Features

TROYmark™ (cont.)

(EXAMPLE OF THE TROYMARK

Security Printing Solutions User’s Guide -- 50-70540-001 Rev. A 2-16

™

BACKGROUND IMAGE INCORPORATED INTO A CHECK)

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