TCH 2010 E / TCH 2011 E
EN
OPERATING MANUAL
DESIGNER GLASS CONVECTOR
EN This product is only designed for
use inside well insulated rooms or
for occasional use.
TRT-BA-TCH2010E-TCH2011E-TC-003-EN
Table of contents
Notes regarding the operating manual................................. 1
Safety .....................................................................................1
You can download the current version of the operating manual
and the EU declaration of conformity via the following link:
Information about the device................................................3
Transport and storage...........................................................4
Assembly and installation.....................................................4
Operation ...............................................................................7
Errors and faults....................................................................9
Maintenance ........................................................................10
Technical annex...................................................................10
Disposal ...............................................................................12
Notes regarding the operating manual
Symbols
Warning of electrical voltage
This symbol indicates dangers to the life and health of
persons due to electrical voltage.
Warning of hot surface
This symbol indicates dangers to the life and health of
persons due to hot surface.
Warning
This signal word indicates a hazard with an average
risk level which, if not avoided, can result in serious
injury or death.
Caution
This signal word indicates a hazard with a low risk
level which, if not avoided, can result in minor or
moderate injury.
Notice
This signal word indicates important information (e.g.
material damage), but does not indicate hazards.
Info
Information marked with this symbol helps you to carry
out your tasks quickly and safely.
Follow the manual
Information marked with this symbol indicates that the
operating manual must be observed.
TCH 2010 E
https://hub.trotec.com/?id=41233
TCH 2011 E
https://hub.trotec.com/?id=41234
Safety
Read this manual carefully before starting or using the
device. Always store the manual in the immediate vicinity
of the device or its site of use!
Warning
Read all safety warnings and all instructions.
Failure to follow the warnings and instructions may
result in electric shock, fire and/ or serious injury.
Save all warnings and instructions for future
reference.
This appliance can be used by children aged from
8years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and
user maintenance shall not be made by children
without supervision.
Warning
Children of less than 3years should be kept away
unless continuously supervised.
Children aged from 3years and less than 8years shall
only switch on/off the appliance provided that it has
been placed or installed in its intended normal
operating position and they have been given
supervision or instruction concerning use of the
appliance in a safe way and understand the hazards
involved.
Children aged from 3years and less than 8years shall
not plug in, regulate and clean the appliance or
perform user maintenance.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Warning
Do not use the device in small rooms if persons are
present who cannot leave the room independently and
who are not under constant supervision.
• Do not use the device in potentially explosive rooms.
• Do not use the device in aggressive atmosphere.
• Set the device up in an upright and stable position.
• Let the device dry out after a wet clean. Do not operate it
when wet.
• Do not use the device with wet or damp hands.
• Do not expose the device to directly squirting water.
• Never insert any objects or limbs into the device.
• Do not cover or transport the device during operation.
• Do not sit on the device.
• This appliance is not a toy! Keep away from children and
animals. Do not leave the device unattended during
operation.
• Check accessories and connection parts for possible
damage prior to every use of the device. Do not use any
defective devices or device parts.
• Ensure that all electric cables outside of the device are
protected from damage (e.g. caused by animals). Never
use the device if electric cables or the power connection
are damaged!
• The electrical connection must correspond to the
specifications in chapter Technical data.
• Insert the mains plug into a properly secured mains
socket.
• Observe the device's power input, cable length and
intended use when selecting extensions to the power
cable. Completely unroll extension cables. Avoid electrical
overload.
• Before carrying out maintenance, care or repair work on
the device, remove the mains plug from the mains socket.
Hold onto the mains plug while doing so.
• Switch the device off and disconnect the power cable from
the mains socket when the device is not in use.
• Do not under any circumstances use the device if you
detect damages on the mains plug or power cable.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
Defective power cables pose a serious health risk.
• During the installation of the device observe the minimum
distances from walls and other objects as well as the
storage and operating conditions specified in the Technical
data chapter.
• Do not use the device in immediate proximity to curtains.
• Ensure that the air inlet and outlet are not obstructed.
• Ensure that the side of the device where the air inlet is
found is kept free of dirt and loose objects.
• Do not place the device on combustible ground.
• Allow the device to cool down before transport and/ or
maintenance work.
• Do not use this device near bathtubs, shower trays,
swimming pools or other water containers. Risk of electric
shock!
Intended use
Only use the device for heating closed rooms whilst adhering to
the technical data.
Intended use comprises heating the air in:
• living spaces
• storerooms
• salesrooms
• construction areas
• containers
• basements
Improper use
• Do not place the device on wet or flooded ground.
• Do not place any objects, e.g. clothing, on the device.
• Do not use this device in the vicinity of fuel, solvents,
varnishes or other easily inflammable vapours or in rooms
where these substances are stored.
• Do not use the device outdoors.
• Do not use the device for heating in vehicles.
• The device must not be used near swimming pools.
• Do not use this device in the immediate vicinity of sinks,
bathtubs or other water containers.
Never immerse the device in water.
• Any operation other than as described in this manual is
prohibited. Non-observance renders all claims for liability
and guarantee null and void.
• Any unauthorised modifications, such as alterations or
structural changes to the device, are forbidden.
Personnel qualifications
People who use this device must:
• be aware of the dangers that occur when working with
electric devices in damp areas.
• have read and understood the operating manual, especially
the Safety chapter.
Maintenance tasks which require the housing to be opened
must only be carried out by specialist electrical companies or by
Trotec.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Symbols on the device
Symbols Meaning
This symbol located on the device indicates that it
is prohibited to place objects (such as towels,
clothes etc.) above or directly in front of the
device.
In order to avoid overheating and fire hazards, the
heater must not be covered.
Residual risks
Warning of electrical voltage
Work on the electrical components must only be
carried out by an authorised specialist company!
Warning of electrical voltage
Before any work on the device, remove the mains plug
from the mains socket!
Hold onto the mains plug while pulling the power cable
out of the mains socket.
Warning of hot surface
Some parts of this product can become very hot and
cause burns. Particular attention has to be given where
children and vulnerable people are present!
Behaviour in the event of an emergency
1. Switch the device off.
2. In an emergency, disconnect the device from the mains
feed-in: Hold onto the mains plug while pulling the power
cable out of the mains socket.
3. Do not reconnect a defective device to the mains.
Overheating protection
The device is provided with a safety thermostat which is
activated by overheating of the device (when exceeding the
operating temperature).
Once the safety thermostat has switched itself on, the device
will be turned off.
When the device has cooled down sufficiently, the heating will
be switched back on.
Investigate the cause of overheating.
If the safety thermostat does not switch in the event of
overheating, the overheating protection will be tripped. In that
case the device switches off completely. If so, please contact
the customer service to have the overheating protection
replaced.
Information about the device
Warning
Improper handling entails a risk of burning and electric
shock.
Only use the device as intended!
Warning
Dangers can occur at the device when it is used by
untrained people in an unprofessional or improper way!
Observe the personnel qualifications!
Warning
The device is not a toy and does not belong in the
hands of children.
Warning
Risk of suffocation!
Do not leave the packaging lying around. Children may
use it as a dangerous toy.
Warning
Improper installation entails a risk of fire.
Do not place the device on combustible ground.
Do not place the device on high-pile carpets.
Do not use the device without the feet attached.
Warning
In order to avoid overheating and fire hazards, the
heater must not be covered.
Device description
The designer glass convector TCH 2010 E / TCH 2011 E is used
to generate warm air for interior spaces.
The device generates heat by means of an electric heating
element. The air surrounding the heating element is heated. The
heated air rises through the air outlet and thus creates a natural
suction that makes the cold room air flow into the device.
The device is equipped with an integrated temperature sensor
which controls the heating depending on the current and the
desired room temperature.
Using the touch panel integrated in the safety glass, you can set
a target temperature value between 15°C and 35 °C.
Moreover, the device is equipped with a remote control that can
be used for controlling all functions and settings.
The feet's integrated castors allow for a convenient positioning
of the device inside the room. The castors are fitted with a
parking brake so as to prevent the device from rolling away
inadvertently.
Alternatively, the device may also be mounted to the wall.
The functioning of the two devices is identical, they merely
differ in appearance or to be precise in colour: The TCH 2010 E
is white and the TCH 2011 E black.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Device depiction
MODE
TIME
TEMP
TCH2010 E
1
2
3
7
6
5
4
No. Designation
1 Display
2 Control panel
3 Foot with castors
4 Temperature sensor
5 On/off switch
6 Holes for fastening screws
7 Parking brake for castors
Transport and storage
Notice
If you store or transport the device improperly, the
device may be damaged.
Note the information regarding transport and storage of
the device.
Transport
To make the device easier to transport, it is fitted with wheels.
Before transporting the device, observe the following:
• Switch the device off.
• Release the brakes at the castors.
• Hold onto the mains plug while pulling the power cable out
of the mains socket.
• Do not use the power cable to drag the device.
• Allow the device to cool down sufficiently.
Storage
Before storing the device, observe the following:
• Allow the device to cool down sufficiently.
When the device is not being used, observe the following
storage conditions:
• dry and protected from frost and heat
• in an upright position where it is protected from dust and
direct sunlight
• with a cover to protect it from invasive dust if necessary
• Place no further devices or objects on top of the device to
prevent it from being damaged.
• Remove batteries from the remote control.
Assembly and installation
Scope of delivery
• 1x Device
• 1 x Remote control
• 3 x Screw for wall mounting (large)
• 3 x Plastic wall plug for wall mounting
• 2 x Foot
• 7 x Screw for feet (small)
• 1x Manual
Unpacking the device
1. Open the cardboard box and take the device out.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
2. Completely remove the packaging.
3. Fully unwind the power cable. Make sure that the power
cable is not damaged and that you do not damage it during
unwinding.
Assembly
3
MODE
TIME
TEMP
TCH2010 E
7
100 cm
5 cm
50 cm
50 cm
515 mm
265 mm
280 mm
Assembly of feet with castors
1. Place the device on a table or on the packaging board with
the glass surface pointing down.
2. Fasten both feet(3) with 3screws each.
• Do not install the device directly behind a door.
• Do not install the device directly below a wall socket.
• Never install the device in a way that it radiates directly
onto walls or other objects.
• Only install the device in a horizontal position.
1. Mark the positions for the bore holes on the wall. Observe
the minimum distances.
3. Check the feet(3) for tight fit.
4. Set the device up in an upright and stable position.
5. If required, engage the parking brakes(7) by pushing the
lever down.
Wall mounting
Instead of being positioned on the feet, the device may also be
mounted to a wall.
2. Drill the holes into the wall at the marked positions.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
3. Insert appropriate wall plugs into the bore holes depending
MODE
TIME
TEMP
TCH2010 E
A
B
C
C
D
on the type of wall. In doing so, please make sure that the
screws protrude approx. 1cm from the wall plugs so that
the device can be attached properly.
4. Suspend the device from the wall by use of the large cutouts of the holder.
5. Move the device slightly to the left and then down.
When positioning the device, observe the minimum distance
from walls or other objects as described in the Technical data
chapter.
6. Make sure that the device is attached securely.
Start-up
Info
Odours might arise upon initial start-up or after a
longer period of non-use.
• Before restarting the device, check the condition of the
power cable. If there are doubts as to the sound condition,
contact the customer service.
• Set the device up in an upright and stable position or
suspend the device horizontally.
• Do not create tripping hazards when laying the power
cable or other electric cables, especially when positioning
the device in the middle of the room. Use cable bridges.
• Make sure that extension cables are completely unrolled.
• Make sure that no curtains or other objects interfere with
the air flow.
• Do not position the device directly below a wall socket.
• Make sure that the device cannot come into contact with
moisture or water.
Prior to initial start-up, insert the batteries in the remote control.
Connecting the power cable
• Insert the mains plug into a properly secured mains
socket.
• Make sure that the power cable is guided along the back
of the device. Never guide the power cable along the front
of the device!
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Operation
MODE TIME
TEMP
88
88:88
°C
8
16
10
11
13
17
18
9
14
15
19
20
21
12
• Avoid open doors and windows.
Control panel
No. Designation Meaning
15 Decrease value
button
16 Increase value button
Setting the desired room
temperature (15°C to 35 °C) or the
number of hours and minutes for
the timer (1min to 24h)
17 MODE button Selecting the operating mode:
Comfort heating mode
Economy heating mode
Frost monitor heating mode
18 Power button Switching the device on or
activating standby mode
19 Timer indication Flashes when the timer is activated
20 Hours / minutes
indication
Indication of the number of hours
and minutes during timer
programming
Indication of remaining timer runtime
21 Temperature
indication
Indication of the current room
temperature during operation
Indication of the desired room
temperature during temperature
adjustment
No. Designation Meaning
8 Comfort heating
mode indication
Is displayed with a black frame
when comfort heating mode is
activated
9 Economy heating
mode indication
Is displayed with a black frame
when economy heating mode is
activated
10 Frost monitor heating
mode indication
Is displayed with a black frame
when frost monitor heating mode is
activated
11 Heating indication Is displayed with a black frame
when the heating is activated
12 Infrared receiver Signal reception from the remote
control
13 TEMP button Setting the desired room
temperature
14 TIME button Switching the timer function on
and off (1min to 24h): 1 to 23h in
increments of 1h, 1 to 59 min in
increments of 1min
Info
The display comes with a blue background
illumination. The background illumination switches on
as soon as one of the control panel buttons is pressed.
After approx.30s without any input, the background
illumination switches back off.
Switching the device on
Once you have completely installed the device as described in
the Start-up chapter, you can switch it on.
1. Set the on/off switch(5) to I.
ð An acoustic signal is emitted.
ð The device is now in standby mode.
2. Press the power button(18).
ð The device starts in frost monitor heating mode.
ð The frost monitor heating mode indication(10) is
displayed with a flashing black frame.
Info
In standby mode, the device memorizes the room
temperature setting.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Setting the operating mode
Mode
The following types of heating can be selected:
• Comfort heating mode (heating capacity 2000 W)
• Economy heating mode (heating capacity 1000 W)
• Frost monitor heating mode
1. Press the MODE button(17) until the desired heating mode
is selected.
ð The selected mode and the heating indication(11) will
be displayed edged in black.
Comfort heating mode
The device operates with a heating capacity of 2000W until
reaching the desired room temperature. Upon reaching the
desired room temperature the device reduces its heating
capacity to 1000W. The comfort heating modeindication(8)
continues to be displayed.
If the determined room temperature exceeds the desired room
temperature by 2°C, the heating switches off.
The heating indication(11) is no longer framed.
If the determined room temperature falls below the desired
room temperature by 2°C, the heating switches back to
comfort heating mode.
Economy heating mode
The device operates with a heating capacity of 1000W until the
determined room temperature reaches the desired room
temperature. Then the heating switches off.
The heating indication(11) is no longer framed.
If the determined room temperature falls below the desired
room temperature by 2°C, the heating switches back to
economy heating mode.
Frost monitor heating mode
In frost monitor heating mode the devices heats automatically if
the room temperature is below 5°C. This temperature cannot
be changed.
Setting the desired room temperature
The room temperature determined by the temperature
sensor(5) is displayed on the temperature indication(21). You
can set the desired room temperature at any time.
The room temperature is preset to 35°C.
1. Press the TEMP button(13).
ð The temperature indication (21) flashes.
ð The desired room temperature is displayed.
2. Press the arrow buttons increase value(16) or decrease
value(15) to adjust the desired room temperature. Setting
is possible in the range between 15°C and 35 °C in
increments of 1°C.
ð The desired room temperature is saved and shown on
the temperature indication(21) for approx.5seconds.
Then the current room temperature is displayed again.
Info
The desired room temperature should be higher than
the current room temperature.
Setting the timer
The timer has the following functionality:
• automatic switch-off upon expiry of a preset number of
hours.
The timer run-time can be between 1 minute and 24 hours and
can be adjusted in increments of 1min.
Notice
Do not leave the operating device unattended in a
freely accessible room with an activated timer.
Automatic switch-off
ü The device is switched on.
1. Press the TIME button(14).
2. Select the desired number of hours by use of the arrow
buttons (15 or 16). The value range is between 1 and 23.
ð The number of hours flashes on the hours / minutes
indication(19).
3. Press the TIME button(14).
4. Select the desired number of minutes by use of the arrow
buttons (15 or 16). The value range is between 1 and 59.
ð The number of minutes flashes on the hours / minutes
indication(20).
5. Press the TIME button(14).
ð The desired time until automatic switch-off is saved.
ð The timer indication (19) flashes.
ð The time left until switch-off is shown on the hours /
minutes indication(20) and counted down.
ð In device will then switch to standby mode.
Notes regarding automatic switch-off:
• Manually switching the device off disables the automatic
switch-off function.
• If you select 0hours/ minutes, the timer will be off.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Remote control
MODE
TEMP
TIMER
18
17
13
14
16
15
22
All settings of the device can also be made using the remote
control included in the scope of delivery.
No. Designation Meaning
13 TEMP button Setting the desired room
temperature
14 TIME button Switching the timer function on
and off (1min to 24h): 1 to
23h in increments of 1h, 1 to
59 min in increments of 1min
15 Decrease value button Setting the desired room
16 Increase value button
temperature (15°C to 35 °C)
or the number of hours and
minutes for the timer (1min to
24h)
17 MODE button Selecting the operating mode:
Comfort heating mode
Economy heating mode
Frost monitor heating mode
18 Power button Switching the device on or
activating standby mode
22 Transmitter Sends signals to the device
Shutdown
Warning of electrical voltage
Do not touch the mains plug with wet or damp hands.
1. Switch off the device.
2. Hold onto the mains plug while pulling the power cable out
of the mains socket.
3. Allow the device to cool down sufficiently.
4. Clean the device according to the Maintenance chapter.
5. Store the device according to the Storage chapter.
Errors and faults
Warning of electrical voltage
Tasks which require the housing to be opened
must only be carried out by authorised specialist
companies or by Trotec.
The device has been checked for proper functioning several
times during production. If malfunctions occur nonetheless,
check the device according to the following list.
The device does not start:
• Check the power connection.
• Check the power cable and mains plug for damages.
• Check the on-site fusing.
• Wait for 10minutes before restarting the device. If the
device is not starting, have the electrics checked by a
specialist company or by Trotec.
The device is switched on, but the heating is not operating:
• Check the room temperature. The room thermostat may
have switched off, because the desired room temperature
has been reached.
• Check whether the overheating protection has tripped, see
chapter Safety.
• The heating resistor might have blown. Have a defective
heating resistor replaced by a specialist electrical
company.
• The room thermostat might be defective. Have a defective
room thermostat replaced by a specialist electrical
company.
The air current is reduced:
• Check the air inlet and outlet. Make sure that air inlet and
outlet are not obstructed. Remove any dirt. Observe the
minimum distance from walls or other objects according to
the technical data.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
The device does not respond to the infrared remote control:
• Check whether the distance between remote control and
device is too large and reduce it if necessary.
• Make sure there are no obstacles, such as furniture or
walls, between the device and the remote control. Ensure
visual contact between device and remote control.
• Check the charging status of the batteries and change
them if required.
• If the batteries have only just been changed, check them
for correct polarity and change them if required.
Notice
Wait for at least 3 minutes after maintenance and
repair work. Only then switch the device back on.
Your device still does not operate correctly after these
checks?
Please contact the customer service. If necessary, bring the
device to an authorized specialist electrical company or to
Trotec for repair.
Maintenance
Activities required before starting maintenance
Warning of electrical voltage
Do not touch the mains plug with wet or damp hands.
• Switch the device off.
• Hold onto the mains plug while pulling the power cable out
of the mains socket.
• Allow the device to cool down completely.
Technical annex
Technical data
Parameter Value
Model TCH 2010 E TCH 2011 E
Housing colour white black
Heating capacity 1000 W – 2000 W 1000 W – 2000 W
Setting range 15 °C to 35 °C 15 °C to 35 °C
Mains connection 220 – 240V /
50 / 60 Hz
Power consumption 2000 W 2000 W
Nominal current
8.7 A 8.7 A
consumption
Cable length 1.5 m 1.5 m
Weight 8 kg 8 kg
Dimensions
(depth x width x
80 x 840 x
470mm
height)
Plug type CEE7/7 CEE 7/7
Minimum distance to
walls and other
objects
A: top:
100 cm
B: rear:
C: side:
D: front:
50 cm
50 cm
50 cm
220 – 240V /
50 / 60 Hz
80 x 840 x 470mm
100 cm
50 cm
50 cm
50 cm
Warning of electrical voltage
Tasks which require the housing to be opened
must only be carried out by authorised specialist
companies or by Trotec.
Cleaning the housing
Warning of electrical voltage
Never immerse the device in water!
Clean the housing with a soft, damp and lint-free cloth. Ensure
that no moisture enters the housing. Protect electrical
components from moisture. Do not use any aggressive cleaning
agents such as cleaning sprays, solvents, alcohol-based or
abrasive cleaners to dampen the cloth.
Wipe the housing dry after cleaning.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Information requirements for electrical local space heaters
Parameter Value/item
Model
TCH 2010E TCH 2011E
Heat output
Nominal heat output P
nom
Minimum heat output (indicative) P
Maximum continuous heat output P
min
max,c
2 kW 2 kW
1 kW 1 kW
2 kW 2 kW
Auxiliary electricity consumption
At nominal heat output el
At minimum heat output el
In standby mode el
sb
max
min
NA NA
0.00096 kW 0.00096 kW
NA NA
Type of heat input
Manual heat charge control, with integrated thermostat NA NA
Manual heat charge control with room and/or outdoor temperature
NA NA
feedback
Electronic heat charge control with room and/or outdoor temperature
NA NA
feedback
Fan assisted heat output NA NA
Type of heat output/room temperature control
Single stage heat output, no room temperature control NO NO
Two or more manual stages, no room temperature control NO NO
With mechanic thermostat room temperature control NO NO
With electronic room temperature control NO NO
With electronic room temperature control plus day timer YES YES
With electronic room temperature control plus week timer NO NO
Other control options
Room temperature control, with presence detection NO NO
Room temperature control, with open window detection NO NO
With distance control option YES YES
With adaptive start control NO NO
With working time limitation YES YES
With black bulb sensor NO NO
Contact details TrotecGmbH&Co.KG
Grebbener Straße 7
D-52525 Heinsberg
NA: not applicable
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Disposal
The icon with the crossed-out waste bin on waste
electrical or electronic equipment stipulates that this equipment
must not be disposed of with the household waste at the end of
its life. You will find collection points for free return of waste
electrical and electronic equipment in your vicinity. The
addresses can be obtained from your municipality or local
administration. For further return options provided by us please
refer to our website www.trotec24.com.
The separate collection of waste electrical and electronic
equipment aims to enable the re-use, recycling and other forms
of recovery of waste equipment as well as to prevent negative
effects for the environment and human health caused by the
disposal of hazardous substances potentially contained in the
equipment.
In the European Union, batteries and accumulators must not be
treated as domestic waste, but must be disposed of
professionally in accordance with Directive 2006/66/EC of the
European Parliament and of the Council of 6September 2006
on batteries and accumulators. Please dispose of batteries and
accumulators according to the relevant legal requirements.
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Operating manual – designer glass convector TCH 2010 E / TCH 2011 E
Trotec GmbH & Co. KG
Grebbener Str. 7
D-52525 Heinsberg
+49 2452 962-400
+49 2452 962-200
info@trotec.com
www.trotec.com
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