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Storage, Service, Warranty, Warranty Registration and Insurance
Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of time, recharge the UPS batteries for 4 to
6 hours once every three months. Note: after you connect the UPS to utility power, it will automatically begin charging its batteries. If you
leave your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of capacity.
Your SmartOnline UPS System is covered by the 2-year limited warranty period described below. Avariety of Extended Warranty and On-Site
Service Programs are also available from Tripp Lite. For more information on service, call Tripp Lite Customer Support at (773) 869-1234.
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading
of the instructions. Also, check that the UPS System's circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician
will ask for the UPS's model number, serial number and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for
service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS
Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number
on the outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS
for service using an insured carrier to the address given to you by the Tripp Lite service technician.
TRIPP LITE warrants its products including batteries to be free from defects in materials and workmanship for a period of two years from
the date of initial purchase. After 90 days from the date of purchase, TRIPP LITE’s obligation under this warranty is limited to replacing
parts on such defective products. To obtain service under this warranty, you must call TRIPP LITE or an authorized TRIPP LITE service
center. Products must be returned to TRIPP LITE or an authorized TRIPP LITE service center with transportation charges prepaid and
must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.This warranty does not
apply to equipment which has been damaged by accident, negligence or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
The warranties of all TRIPP LITE surge suppressors are null and void if they have been connected to the output of any UPS system.The
warranties of all TRIPP LITE UPS Systems are null and void if a surge suppressor has been connected to its output receptacles.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.Specifically, TRIPP LITE is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment,
loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
The policy of TRIPP LITE is one of continuous improvement. Specifications are subject to change without notice.
Tripp Lite warrants, for the lifetime of the product, (at Tripp Lite's option) to repair or replace (on a pro rata basis) directly connected equipment that is damaged due to power transients while properly connected
to Tripp Lite products offering the Ultimate Lifetime Insurance Policy. Power transients include spikes and surges on the AC power, data or telephone lines that the Tripp Lite products have been designed to protect against (as recognized by industry standards).
AC Power Line Transients: To claim damages, the Tripp Lite product must be plugged into a properly wired and grounded outlet. No extension cords or other electrical connections may be used. The installation
must comply with all applicable electrical and safety codes set forth by the National Electrical Code (NEC). Except as provided above, this warranty does not cover any damage to properly connected electronic
equipment resulting from a cause other than an "AC power transient". If user meets all of the above requirements, Tripp Lite will repair or replace (at Tripp Lite's option) equipment up to the specified value (See
Ultimate Lifetime Insurance Policy Limits). No coverage is allowed for damage entering from telephone or data lines, unless they are separately protected, as described below.
Telephone and Data Line Transients: Tripp Lite will repair or replace directly connected equipment that is damaged by transients on telephone and/or data lines only when all such paths are protected by a Tripp
Lite protection product(s) and the AC power (utility) line is simultaneously protected by a Tripp Lite power protection device (UPS, surge suppressor or line conditioner) with Ultimate Lifetime Insurance coverage.
Additional telephone and/or data line connected devices downstream must have their own telephone and/or dataline protectors.
Reimbursement dollar limits will be equal to that of the Tripp Lite power protection protector. Coverage is excluded where a suitable environment for the protection device is not provided, including, but not limited to, lack
of a proper safety ground. Telephone service equipment must also include a properly installed and operating "primary protection" device at the telephone service entrance (such devices are normally added during
telephone line installation).
All above warranties are null and void if the Tripp Lite product has been improperly installed, tampered with or altered in any way, or if the connected equipment was not used under normal operating conditions
or in accordance with any labels or instructions. All claims under this warranty must be submitted in writing to Tripp Lite within 30 days of the occurrence or the claim will not be considered.This warranty does not
include damage resulting from accident or misuse, and applies to the domestic (USA & Canada) use of these products only.
Tripp Lite reserves the right to determine whether the damage to the connected equipment is due to malfunction of the Tripp Lite product by requesting the equipment in question be sent to Tripp Lite for examination. This policy is above and beyond, only to the extent needed, of that provided by any coverage of connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty and/or any extended warranties.
EXCEPT AS PROVIDED ABOVE, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.Some
states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Tripp Lite is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software,
loss of data, costs of substitutes, claims by third parties or otherwise. Coverage also does not apply to connected medical and industrial equipment.
To receive service under this warranty, you must be the original purchaser/user of the product in question. You must obtain a Returned Material Authorization (RMA) number from Tripp Lite. Products must be
returned to Tripp Lite with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
Storage
Service
2-Year Limited Warranty
Ultimate Lifetime Insurance Policy
(Valid in U.S. and Canada ONLY)
WARRANTY REGISTRATION
Visit www.tripplite.com/warranty
today to register the warranty for
your new Tripp Lite product. You’ll
be automatically entered into a
drawing for a chance to win a
FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions
apply. See website for details.