Trilliam Panther II Feat Mod IV User Guide

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This document is for Panther II 820, Panther II 1032,

Panther II 2064 Systems and for Panther II

Proprietary Peripherals

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Mite1 Standard Practise 91-0580-1A

Panther@ II 820/1032/2064 Electronic Key Telephone System

FEATURE MODULE IV & ON PREMISE STATION UNIT

Panther II 820/1032/2064-297

Issue 1, November 1990

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System

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INTRODUCTION General

Reason For Issue ..............................................................................................

FEATURE MODULE IV SOFTWARE

General ............................................................................................................

Installation ....................................................................................................... 1

Initial Installation

Replacing the Feature Module Cartridge

Additional Features .........................................................................................

Enhanced Call Forwarding Station Display Display for Transfer Ringing to Attendant Station Loud Bell Ringing/Ringing Over Paging By Line

ON PREMISE STATION UNIT

General Performance Requirements Tone Generation from Panther Sets Direct Inward Call Progress Tones Installation

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Access..

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1 1

3 5 5

6 6 6

7 7 9

12 13

13 14

ON PREMISE STATION DEVICES General

Single Line Set Auto Attendant Voice Mail

ON PREMISE STATION UNIT PROGRAMMING General Programming ONS Unit Flash-hook Recognition Type of ONS Device

Manual Line Select/Auto Intercom/Auto C.0 ONS Station Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Feature Module IV & On Premise Station Unit

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21 21 21 22

24 24 24 25 25 26

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Mite1 Standard Practise

TABLE OF CONTENTS

Setting Call Forwarding Programming Automatic Access to a Voice Mail System Programming DTMF Digit Strings for Automatic Access Programming the Voice Mailbox Numbers Reseting the Digit Strings and Voice Mailbox Numbers Setting Conditions to Automatic Access

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3-l: 3-2: 3-3: 3-4 3-5:

3-6: 3-7 3-8:

DTMJ! Digit Timing Pause Duration for Automatic Access Transfer Ringing Time Tone/Pulse C.O. Lines

Examples of Call Forwarding to Voice Mail External Incoming Call to Voice Mail by Call Forwarding Internal Call to Voice Mail by Call Forwarding

TABLES

Environmental Requirements Power Requirements DTMF Signaling Frequencies

DTMF Digit Transmission Timing Detection Timing

Ringing Generation Tone Generation from Panther Sets Dipswitch Settings

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27 30 30 33 34 34

35 36 36 37 38 38 40

9 10 10 11 11 12

5-l:

5-2: 5-3 5-4: 5-5: 5-6: 5-7: 5-8

5-9: 5-10: 5-11:

Feature Module IV & On Premise Station Unit Page

ONS Unit Flash-hook Recognition Type of ONS Device Line Select ONS Station Features Programming Digit Strings for the Type of Call Dialing DTMF Tones

Setting Conditions to Automatic Access

DTMF Digit Timing

Pause Duration for Automatic Access

Transfer Ringing Time

Tone/Pulse C.O. Lines

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25 26 26 31 31

35 35 36 37 37

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Panther II 820/1032/2064-297

TABLE OF CONTENTS

FIGURES

2-l:

3-l: 3-2: 3-3: 3-4 3-5:

5-l: 5-2: 5-3:

Inserting the Feature Module IV Cartridge

On Premise Station Unit On Premise Unit Installation Connecting the MDF to the KSU Connecting the KSU Station Ports to the ONS Unit

On Premise Station Unit Dipswitch

Setting Call Forwarding Forwarding an External Call to Voice Mail Forwarding an Internal Call to Voice Mail

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8 15 16 17 19

29 39

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Feature Module IV & On Premise Station Unit

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1. INTRODUCTION

General

Panther II 820/1032/2064-297

1.01

1032/2064 Systems with Feature Module IV software and the On Premise Station Unit.

This Practice provides instructions for installing and programming Panther II 820/

Reason Far Issue

1.02 This is the first issue of this Practice. It is one of the set of Practices written to assist a craftsperson install, operate and maintain the system in the field.

2. FEATURE MODULE IV SOFTWARE

General

2.01 In addition to providing the Panther II features outlined in the

Practice

820/1032/2064 Systems with the following:

of the

enhanced Call Forwarding, improved extension displays, displays for Transfer Ringing to the attendant, and a change in the default setting of the Loud Bell Ringing/Ringing Over Paging feature

Panther II System Manual,

Feature Module IV software provides Panther II

Feature & Services

Feature Module IV software provides displays in English only.

Installation

2.02 The Feature Module IV Cartridge plugs into a port on Panther II 820 or 1032 Key Service Units. lined under the sub-heading Cartridge in an existing installation follow the procedure given under the sub-heading

Replacing the Feature Module Cartridge.

CAUTION: Follow the Cartridge correctly, you could damage the software on the Feature Module IV Cartridge,

or worse, damage the software in the Key Service Unit (KSU).

If you’re installing the system for the fmt time follow the procedure out-

Initial Installation;

instructions

carefully. If you don’t install the Feature Module IV

if you’re replacing the Feature Module

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

Initial Installation

(FOR PREVIOUSLY INSTALLED SYSTEMS, GO TO THE NEXT SECTION) The

following instructions detail initial installation of the Feature Module IV Cartridge.

CAUTION: Don’t plug in the KSU power cord until you’re instructed to do so.

Step 1

Step

Step 4

Step 5 Step

Step 7

Step

Mount the KSU as per the instructions in the INSTALLATION AND COMMISSIOZ-XNG PRACTICE of the PANTHER II SYSTEM MANUAL. There are two small grooves on the Feature Module IV Cartridge connector.

Holding the Feature Module IV Cartridge so that the grooves are facing you, plug it securely into the port on the KSU (refer CO

ure 2-l).

push in the plastic expansion plugs, and tighten the two screws. Install the remainder of the system as outlined in the INSTALLATION AND

COMMISSIONING PRACTICE OF THE PANTHER II SYSTEM MANUAL. After the system is completely installed, including the stations, plug in the KSU power cord. Ensure the STATUS lamp on the side panel of the KSU is flashing. Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch (dipswitch #2) is located on the right-hand side panel of the KSU. Press the RESET Switch.

Set the MEM. CLEAR Switch to the OFF position. The system is now reset to the default settings. Set the Battery Switch for the KSU memory to the ON position. The Battery Switch (dipswitch #4) is located on the right-hand side panel of the KSU.

You must now program the system. Refer to the PROGRAMMING PRAC-

TICE in the PANTHER II SYSTEM MANUAL for instructions. You’ll find programming instructions for the additional features provided by Feature Module IV software and the On Premise Station Unit in this Practice.

Place the protective cover over the Feature Module IV Cartridge,

the close-up shown in Fig-

Feature Module IV & On Premise Station Unit Page 2

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Panther II 820/1032/2064-297

Replacing the Feature Module Cartridge The

following instructions detail the replacement of a Feature Module Cartridge in an ex-

isting installation.

Step 1

Step 2

Step 3

Step 4

Step 5 Step 6

Step 7

Step 8 Step 9

Step 10

Step 11

UNPLUG THE KSU POWER CORD. Telephone service will be disconnected.

Remove the Feature Module Cartridge protective cover. The protective cover, located half-way down the right-hand side of the KSU, is secured by two screws and two plastic expansion plugs. Loosen the two screws, pull back the plastic expansion plugs and remove the protective cover. Unplug the installed Feature Module Cartridge from the port on the side of the KSU. There are two small grooves on the Feature Module IV Cartridge connector. Holding the replacement Feature Module IV Cartridge so that the grooves are facing you, plug it securely into the port on the KSU (refer

to the close-up

shown in Figure 2-I).

Plug in the KSU power cord. Replace the protective cover over the Feature Module IV Cartridge, push in the plastic expansion plugs, and tighten the two screws. Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch (dipswitch #2) is located on the right-hand side panel of the KSU. Press the RESET Switch. Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings. Ensure the BATTERY Switch for the KSU memory is in the ON position. The Battery Switch (dipswitch #4) is located on the right-hand side panel of the KSU. You must now program the system with the customer’s feature selections. Refer to the PROGRAMMING PRACTICE in the PANTHER II SYSTEM MANUAL for instructions. Programming instructions for the additional

q features provided by Feature Module IV software and the On Premise Station Unit are given in this Practice.

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

rort ror reawe

Module Cartridge

~_ III I II

III I II

Feature

Module Cartridge

Plastic Expansion Plugs

Figure 2-1 Inserting the Feature Module IV Cartridge

Feature Module l”V & On Premise Station Unit Page 4

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Additional Features

Panther II 820/1032/2064-297

2.03

This section provides descriptions and programming instructions for the additional

features that are available with Feature Module IV software.

Enhanced Call Forwarding

In addition to forwarding internal ringing calls and certain transfer ringing calls, Feature Module IV software provides call forwarding of

Incoming external ringing calls, and

Internal DISA ringing calls

TO PROGRAM CALL FORWARDING AT A PANTHER SET (See Note Below):

Step 1 Step 2

Dial *# to enter programming mode. Dial one of the following 2-digit Call Forwarding codes:

for

Follow Me

(forwards internal ringing, transfer ringing, external ringing and internal DISA

Iinging calls)

for

Call Forward Busy

(forwards internal ringing, transfer ringing, external ringing and internal DISA

ringing calls)

for

Call Forward No Answer

(forwards internal ringing, external ringing and internal DISA ringing calls)

for

Call Forward Busy/No Answer

(forwards internal ringing, external ringing and internal DISA ringing calls)

Step 3

Dial the 2-digit number (10 to 73) of the station where you want the calls for-

warded to.

Step 4

Dial * to exit progratrnning mode. Call Forwarding is now activated at the set.

TO TURN CALL FORWARDING OFF: Step 1

Dial *# to enter programming mode. Step 2 Dial 20 Step 3

NOTE: For instructions on programming an ONS port with Call Forwarding, refer to section

Dial * to exit programming mode. -

Feature Module IV & On Premise Station Unit

5.02.

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Mite1 Standard Practise

Station Display

When you place a internal call from a Panther II Display set, the station that you’re calling is indicated in the liquid crystal display. With Feature Module I or Feature Module II software, the station is indicated by “Ext. XX”, where XX is the station number. With Feature Module IV software, the display has been changed to “Stn xx”.

EXAMPLE:

I or FM II Software Display

FM IV Software Display

Display for Transfer Ringing to Attendant Station

When a transfer ringing call is redirected to the Attendant Station, the liquid crystal display on the Attendant Station’s Display Set identifies the station that the call was initially transferred to, and the line that the call is on. For example:

1. An incoming external call on line 3 is answered at Station 13.

2. The person at Station 13 performs a ringing transfer to Station 14.

3. If the call isn’t answered at Station 14, it’s returned to Station 13.

4. If the call isn’t answered at Station 13, it’s sent to the Attendant Station.

5. The liquid crystal display on the Attendant’s Display Set appears as follows:

With Feature Module I or Feature Module II software, only the line number of the incoming call is identified when a transfer ringing call is redirected to the Attendant Station.

Feature Module IV software provides displays in English only.

VI pi

F’M

IV Software Display

Loud Bell Ringing/Ringing Over Paging By Line

The default value for the Loud Bell Ringing/Ringing Over Paging By Line feature (Day mode: access code 063xX) is “Does NOT ring selected line during Day Mode” (data code 1). In the previous software versions, Feature Module I and Feature Module II, the default value for this feature is “Ringing selected line during Day Mode” (data code 0).

Feature Module IV & On Premise Station Unit Page 6

FM I or FM II Software Display

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3. ON PREMISE STATION UNIT

General

Panther II 820/1032/2064-297

3.01 The On Premise

Station (ONS) Unit provides a 4-port interface between Panther

II 820/1032/2064 Systems and the following devices:

single-line set

auto attendant

voice mail system

The ONS unit is a sealed unit of metal construction measuring 34.0 cm (13.4 inches) high,

23.9 cm (9.4 inches) wide and 6.54 cm (2.6 inches) deep.

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

2.6” (6.54 cm)

) Modular

Ports

9.4” (23.9

8.2” (20.8 cm)

TOP

Jack for Connecting the Station

cm)

I I

9.4” (23.9

cm)

BOTTOM

2.6” (6.54 cm)

Modular

Jack for

Connecting the

devices

Dip Switch for

Programming

the

Hookswitch

Recognition

Time

LEFT-SIDE

Figure 3-1: On Premise Station Unit

Feature Module IV & On Premise Station Unit Page 8

FRONT

RIGHT-SIDE

Page 14

Performance Requirements The ONS

Unit has the following performance requirements:

Panther II 820/1032/2064-297

ENVIRONMENTAL

Storage Temperature Functional Temperature Recommerided Operating Temperature

Humidity

Table 3-1: Environmental Requirements

Power

Battery Backup Power

Table 3-2: Power Requirements

-20 to +6O”C +5 to +40°c

+15 to +35”C 0 to 90% non-condensing

POWER

115 Vat k 10% (50/60 Hz)

0.5 Amu max load

1 24Vdc

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

B C D

Manual Access Automatic Access

941

697

770 852 941

Table 3-3: DTMF Signaling Frequencies

DTMF DIGIT

Tone Duration (programmable)

Interdigit Pause (not programmable)

TRANSMISSION

True DTMF

TIMING

1477 1633 1633 1633 1633

over 100 ms over 200 ms over 300 ms over 400 ms over 100 ms

Table 3-4: DTMF Digit Transmission Timing

Feature Module IV & On Premise Station Unit Page 10

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Panther II 820/1032/2064-297

DETECTION TIMING DTMF Digit Duration Interdigit Pause Duration

Ringing Voitage Ringing Frequency

40 ms minimum

I 40 ms minimum

Table 3-5: Detection Timing

RINGING GENERATION

200 V p to p (square wave)

209~

5Hz

Incoming C.O. line call, Incoming DISA line call, Transfer Ringing call, and Hold Recall Incoming Intercom call

Table 3-6: Ringing Generation

0.5 seconds ringing

0.25

seconds pause,

0.5 seconds ringing, and

3.75 seconds off

1.0 second ringing and

4 seconds off

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

Tone Generation from Panther Sets The ONS

box or signal an auto attendant. Table 3-7 shows the digits that must be dialed on a Panther set to generate the different dialing tones required by a voice mail system or auto

attendant. An ONS Station must be programmed for an auto attendant or a voice mail system, before the ONS Unit will generate DTMF tones for that ONS port.

Unit generates DTMF tones to enable Panther set users to access a voice mail-

I-

lXGlTS

(DIALED ON PANTHEFt SET)

6 7 8

0 #

Flash/Cancel + 3

DTMF DIALING TONE GENERATED BY ONS UNlT AND SENT TO VOICE MAIL BOX OR AUTO ATTENDANT

4 5 6

8 9

0 #

Feature Module IV & On Premise Station Unit Page 12

Flash/Cancel + 6 Flash/Cancel + 9 Flash/Cancel + #

Table 3-7: Tone Generation from Panther Sets

B C D

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Panther II 820/1032/2064-297

Direct Inward System Access The ONS

tions Interface Unit and is programmed for Direct Inward System Access, then you can call into the Panther II system and place internal calls directly to ONS stations.

Call Progress Tones The ONS

The KSU provides the following call progress tones:

Unit is designed to operate with the DISA feature. If your system has an Op-

Unit provides the following call progress tones:

AUDIBLE RINGS:

- CO. line ringing tone

- btemal DISA ringing tone

- Transfer ringing tone

- Hold Recall ringing tone

- Intercom ringing tone MANUAL TONE BUSY TONE

BACK TONES

- Internal Calling (Tone Call)

- Internal Calling (Voice Call)

- All Page

- Zone Page

- Busy Override

EXECUTIVE OVERRIDE TONE DIAL TONE

BUSY TONE

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

Installation

3.02 The

of Panther II 820,1032 and 2064 KSUs. The ONS Unit supports up to four devices and each device occupies a station port on the KSU. In order for the ONS unit to operate, Feature Module IV software must be installed in the KSU.

You can connect a maximum of two ONS Units to a Panther II 820,1032 or 2064 System. However, you can’t connect an ONS Unit to more than one KSU. For example, you can’t connect two ONS ports to a Panther II 820/1032/2064 KSU and connect the other two ONS ports to another Panther II 820/1032/2064 KSU.

You can install or remove the ONS Unit without disconnecting power to the system or

interrupting service to all stations. plug in the ONS power cord. If the KSU isn’t powered up when you plug in the ONS power cord, the ONS unit may not operate properly. In addition, if you disconnect any of the modular cords that connect the KSU stations to the ONS Unit, you must disconnect the power to the ONS Unit, After reconnecting the modular cords, you can then plug in the ONS power cord (providing that the KSU is receiving power). aren’t followed, the ONS Unit will not operate properly.

Follow the steps listed below to install the ONS Unit. Step 1

Step 2

Step 3

Step 4

Step 5 Step 6

On Premise Station (ONS) Unit connects to station ports on the left-hand side

In fact, the KSU must be receiving power when you

If these procedures

Mount a main distribution frame (MDF) to the right of the KSU on the wooden backboard. Then, mount the ONS Unit to the right of the MDF with the four

wood screws (refer to Figure 3-2).

Connect the MDF to the desired KSU station ports using a 25-pair cable and two 50-pin ‘D’ Amp Connectors (refer to Figure 3-3). Connect each of the four station ports from the MDF to one of the four modular

jacks on the left side of the ONS Unit. Use a DBU4 type cord (4-conductor

mod-to-mod cord) with an RJ14C connector to make the connection (refer to Figure 3-4). Each modular jack on the left-hand side of the ONS Unit corresponds to a jack on the right-hand side. The modular jacks on the right-hand side connect to the devices (single-line set, voice mail system or auto attendant). Connect the

modular jacks on the right-hand side of the ONS Unit to the devices using DBU4 type cords with RJ14C connectors. If the KSU power isn’t connected, plug in the KSU power cord. Program the system to recognize the type of devices that are connected to the

ONS Unit. To program the type of device:

a. Connect a Panther II Display Set to Station 10 b. Dial *#015 to enter programming mode

Feature

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Module IV & On Premise Station Unit

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Panther II 820/1032/2064-297

Dial access code 1OOYY where YY is the 2-digit station number of the device

Enter the desired data code:

5 for a single line set, 6 for a voice mail system, or

7 for an auto attendant

Press the # key to store your selection

Repeat steps c to e for each ONS station

Press * to exit programming mode

ONS

KSU

ODULAR CONNECTOR

KRONE BLOCK

STANDARD SET

Figure 3-2: On Premise Unit Installation

Feature Module Iv & On Premise Station Unit

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Mite1 Standard Practise

Modular Connector

Figure 3-3: Connecting the MDF to the KSU

Feature Module IV & On Premise Station Unit Page 16

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Left Side of ONS Unit

Panther

820/1032/2064-297

Figure 3-4: Connecting the KSU Station Ports to the ONS Unit

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

Step 7

Step 8

Step 9

Program the type of line select for the ONS stations:

From the Panther II Display Set at Station 10 Dial *#015 to enter programming mode Dial access code 113YY where YY is the 2-digit station number of the ONS device Enter the desired data code:

0 for Auto Intercom (for a voice mail system)

2 for Manual Line Select (single line set or auto attendant) Press the # key to store your selection Repeat steps c to e for each ONS station Press * to exit programming mode

Adjust the dipswitches located on the right-hand side of the ONS Unit to set the duration of the Flash/Cancel Recognition (refer to Figure 3-5 and Table 3-8). The duration of the Flash/Cancel Recognition should be set to the duration of the flash/cancel signal that is produced by the ONS devices. Note that the dipswitch settings determine the Flash/Cancel Recognition for all four ONS stations (i.e., you can’t set a different Flash/Cancel Recognition for each ONS station).

Plug in the ONS power cord. The ONS device (e.g., standard tone telephone) begins working approximately 6 seconds after you plug in the ONS power cord.

’

CAUTION: The KSU must be receiving power when you plug in the ONS power cord. If you plug in the ONS power cord before plugging in the KSU power cord, the ONS unit will not work properly.

Feature Module IV & On Premise Station Unit Page 18

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Panther II 820/1032/2064-297

Dipswitch

Right Side of ONS Unit

Figure 3-5: On Premise Station Unit Dipswitch

Feature Module IV & On Premise Station Unit

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Mite1 Standard Practise

Off

Default: Flash Recognition is 60 to 100 ms

Off On On Off On On

On On On On On On

Cancel is 100 ms

Off On

Table 3-8: Dipswitch Settings

60 60 60 60 60 -

1200 1300 1400 1500 1600

Feature Module IV & On Premise Station Unit Page 20

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4. ON PREMISE STATION DEVICES

General

Panther II 820/1032/2064-297

4.01 This

special programming requirements.

section provides a brief description of each ONS device and identifies any

Single-Line Set

4.02 You can perform certain Panther features from a single-line that’s connected to an ONS station. However, you must frst program the ONS station for a single-line set (access code lOOYY, data code 5) and for Manual Line Select (access code 113YY, data code 2) if you want to access both internal and external lines. Refer to the ONS User Guide for instructions on using the set.

You can transfer calls from a Panther set to an ONS device. You can also transfer calls from an ONS device to a Panther set. Before a call can be transferred from an ONS device, you must program the flash-hook as a Transfer signal (access code 055, data code 3).

(tone only)

telephone

Auto Attendant

4.03 An auto attendant answers and directs external calls to stations within the system. Most auto attendants operate by prompting the caller to enter the number of the desired station or to dial a specific digit for a particular department. When the caller enters the desired station number or dials the desired digit, the auto attendant transfers the call. To allow an auto attendant to transfer calls, you must program the flash-hook as a Transfer signal (access code 055, data code 3) and set the Transfer Ringing Return feature to “Return to Sub-Attendant” (access code 104YY, data code 1). If the Transfer Ringing Return feature is left with the default setting, unanswered transfer calls return to the originator. The default setting is inappropriate for an auto attendant because any unanswered transferred calls that were initially transferred by the auto attendant will be returned to the auto attendant.

You can program incoming external calls to ring at the auto attendant. To allow incoming external calls to ring the auto attendant, you must program the lines to ring at the ONS station port that the auto attendant port is connected to. Refer to

ment in the Programming Practice

When all the internal intercom paths are busy, the auto attendant is unable to transfer an

incoming external call.

of the

Panther II System Manual

Feature Module IV & On Premise Station Unit

Flexible Ringing Assign-

for instructions.

Page 21

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Mite1 Standard Practise

Incoming external calls can be transferred from a station to the auto attendant. The auto attendant is able to answer and redirect the transferred call to a station. transfer isn’t available with the Panther II System, an auto attendant can’t direct internal calls to stations within the system. For the same reason, internal calls that are forwarded to the auto attendant can’t be redirected either.

Calls that arrive at a busy ONS auto attendant port can be forwarded to another ONS auto attendant port. Refer to the section

Voice Mail

Setting Call Forwarding in

Since internal call

this Practice.

4.04 corded messages. A person can call your mailbox and leave a recorded message for you. Later, you can access your mailbox and listen to any messages that have been left for you.

The ONS Unit can be programmed to allow callers to automatically access your voice mailbox (see Section 5.03). If the ONS Unit is programmed to allow automatic access, you can forward your calls directly to your voice mailbox by forwarding your set to the ONS station that the voice mail system is connected to. If a caller, who has been forwarded from your set directly to your mailbox, leaves a recorded message, the ONS Unit

will send a message waiting signal to your set. winks if you’ve a message waiting. To respond to a message waiting signal, press the # key or Intercom key. If the message is entered in your mailbox you will access your mailbox and hear the recorded message, but if the message was placed on your set from another Panther set, you’ll simply ring that set.

If a message waiting signal is sent from a Panther set, single-line set or auto attendant to a station that has call forwarding enabled, the message waiting signal will be forwarded to the call forwarding destination. But, message waiting signals that are sent from a voice mail system to a station that has call forwarding enabled will not be forwarded. So, if someone leaves a recording in your voice mailbox while you have call forwarding enabled, your set will indicate that you’ve a message waiting. The message waiting signal will not appear at the station that your calls are forwarded to. In order for the voice mail system to send message waiting signals, the ONS station port that the voice mail system

is connected to, must be programmed for Auto Intercom Select (access code 113YY, data code 0).

A voice mail system provides “voice mailboxes” in which callers can

The Intercom indicator lamp on your set

leave re-

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Panther II 820/1032/2064-297

Calls that arrive at a busy ONS voice mail port can be forwarded to another ONS voice

mail port. Refer to the section

Setting Call Forwarding in

this Practice.

You can program incoming external calls to ring at the voice mail system

To allow incoming external calls to ring a voice mail port, you must program the lines to ring at the ONS station port that the voice mail system is connected to.

Assignment

in the

Programming Practice

of the

Panther II System Manual

Refer to

Flexible Ringing

for details.

Feature Module IV & On Premise Station Unit

Page 23

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Mite1 Standard Practise

5. ON PREMISE STATION UNIT PROGRAMMING

General Programming

5.01

ming parameters for the ONS Unit and ONS stations are listed in the tables of this chapter.

To program ONS features: Step 1

Step 2

Step 3 Step 4 Step 5

Step 6

This chapter provides programming instructions for the ONS Unit. The program-

Dial *#015 on the Panther II Display Set at Station 10 Select the desired feature from the table and dial the appropriate 3- to 7-digit access code. To change the default, dial the data code of the desired setting. Press the # key to store the data. Repeat steps 2 to 4 for each system feature setting or each ONS station setting

that you wish to change.

Press the * key to exit programming. The new programming is complete

ONS Unit Flash-Hook Recognition You can

by the ONS Unit as either a hold, flash, cancel or transfer. The flash-hook signal for Panther sets is not the same signal and is programmed separately using a different access code

(access code 055 changes the function of the ONS flash-hook, access code 005 changes the

function of the Panther system flash-hook).

program the flash-hook signal that is generated at an ONS device to be recognized

Hold

055

Default: Cancel

Flash

Cancel

r--

Transfer

Table 5-1: ONS Unit Flash-hook Recognition

Feature Module IV & On Premise Station Unit Page 24

FVNCTION

A flash-hook performed at a single-line set, voice mail system or auto attendant signals the ONS Unit that a call is to be held

Network flash

Network cancel

A flash-hook performed at a single-line set, voice mail system or auto attendant signals the ONS Unit that a call is to be held and transferred

.’

Page 30

Panther II 820/1032/2064-297

The hold and transfer signals generated by the ONS unit are produced only within the Panther system, whereas the flash and cancel signals are generated both within the Panther system and on the central office lines.

If you are connecting an auto attendant to an ONS port, or if you want to be able to transfer calls from a single-line set, you must program the flash-hook as a Transfer signal.

You can set the ONS Flash/Cancel Recognition time to correspond to the Flash/Cancel signal produced by the ONS device by adjusting the dipswitch located on the right-hand side of the ONS Unit (refer to Figure 3-5 and Table 3-8).

Type of ONS Device

Each ONS station supports either a single-line set, an auto attendant or a voice mail

system. You must program the type of device that you are connecting to the ONS station because the system defaults to a Panther II Display Set at station 10 and Panther 1032/ 2064 Sets at all other stations.

ACCESS CODE

1OOYY

Default: Panther II Display Set at station 10

Panther 1032/2064 Sets for all other stations

Note: YY = station number (10 to 73)

TYPE OF ONS DEVICE

single-line set voice mailbox auto attendant

DATA CODE

5 6 7

Table 5-2: Type of ONS Device

Manual Line Select/Auto Intercom/Auto C.O. If

you’re connecting a single-line set to an ONS station, you should program the ONS station for Manual Line Select. If the single-line set isn’t programmed for Manual Line Select, you’ll be unable to access both internal and external lines from the set.

If you’re connecting an auto attendant or voice mail system, leave the ONS station with the default value of Auto Intercom. If a voice mail system isn’t programmed for Auto Intercom, it can’t send a message waiting signal to a Panther station that has a voice mail

message.

Feature Module IV & On Premise Station Unit

Page 25

Page 31

Mite1

Standard Practise

ACCESS CODE

LJNESELECT

DATA CODE

Default:

113YY

Auto

Intercom

Auto Intercom Auto C.O.

Manual

Note:

Line Select

YY=station number

(10-73)

Table 5-3: Line Select

Table 5-4:

Feature Module IV & On Premise Station Unit Page 26

ONS Station Features (continued on

page271

Page 32

Panther II 820/1032/2064-297

Tenant Groups Zone Paging Groups Prime Line Preference Groups Intercom Tenanting/ Station Hunt Groups Hunt Groups Pickup Groups

Note 1:

Note 2:

Note

Note 4:

Note 5:

An ONS station has Ringing

line set, auto attendant, or voice mail system. These features must be programmed “0” This feature isn’t available/applicable because auto attendant, or voice mail system.

AA = the

copy to a block of other stations. MM = the 2digit number of the first station in the block NN = the 2-digit number of the last station in the block

YY = station number (10 to 73)

2-digit number of a station whose programming characteristics you would like to

ACCESS

CODE

I I

121YY No preprogrammed Tenant Groups 122YY 123YY

124YY

I I 1

125YY

Line Pickup, regardless of whether it is programmed for a single

No preprogrammed Zone Groups

No preprogrammed Prime Line Preference Groups All station in Group 1

All Stations in Group 1

there

DEFAULT

aren’t any DSS keys on a single line set,

Table

5-4:

Station Features

(continuedfrom page 26)

ONS

ONS Station Features

Table 5-4 lists the programmable station features that are applicable to an ONS single-line Refer to the settings available for each feature.

Programming Practice

of the

Panther I. System Manual

for the possible

Setting Call Forwarding

5.02

calls, internal ringing calls, internal DISA calls and certain transfer ringing calls to a Panther station or another ONS station.

The ONS Unit has four station ports that you can connect to the ports of an auto attendant or voice mail system. One possible application is to forward the calls that arrive at a busy a voice mail or auto attendant port to another voice mail or auto attendant port. Note

however, that an ONS station is allowed only one call forwarding hop. For example, if a call is forwarded from an ONS station port to another station that also has call forwarding enabled, the call will not be forwarded a second time.

A single-line set, voice mail system or auto attendant can forward external ringing

Feature Module IV & On Premise Station Unit

Page 27

Page 33

Mite1 Standard Practise

To set Call Forwarding on or off, at an ONS single-line set,

Step 1 Step 2 Step 3

Step 4 Step 5

Lift the handset Dial *#

Dial one of the following codes to specify the type of call forwarding:

2lfl for Follow Me (external, internal, internal 22YY for

23YY

Call Forward Busy (external, internal, internal DISA and transfer ring calls);

for Call Forward No Answer (external, internal, internal DISA calls);

24YY fo,Cusy/No Answer (external, internal,

20 to tum Call Forwarding off.

Note: YY = the number (10 to 73) of the station where you want your calls forwarded to.

DISA and

internal DISA calls); or

transfer ring calls);

Dial * to exit programming.

Hang up the handset

To set Call Forwarding on or off at an ONS station that is programmed for an auto attendant or voice mail system:

Step 1

Step 2

Step 3

Go to the Panther II Display set at station 10. Dial *#015 to enter programming mode. Dial access code 1OOYY (Type of Set) where YY is the ONS station number of the voice mail system or auto attendant.

Step 4 Step 5 Step 6

Enter data code 0 for a Panther 1032/2064 Set. Dial * to exit programming mode. Unplug the modular cord (that corresponds to the auto attendant or voice mail

system) from the left-hand side of the ONS Unit (see Figure 5-l). Step 7 Step 8

Step 9

Plug the RJ14 connector on the modular cord into a Panther II 1032/2064

Dial *#

Dial one of the following cqdes to specify the type of call forwarding:

Set

2lYY for Follow Me (external, internal, internal DISA and transfer ring calls); 22fl for Call Forward Busy (external, internal, internal DISA and transfer ring calls):

23YY for Call Forward No Answer (external, internal, internal DISA calls); 24YY for Busy/No Answer

20 to turn Call Forwarding off.

Note: YY = the number (10 to 73) of the station where you want your calls forwarded to.

Step 10 Step 11

Dial * to exit programming Unplug the modular cord from the Panther 1032/2064 Set and plug it back into the ONS station of the voice mail system or auto attendant.

Feature Module IV & On Premise Station Unit Page 28

(external, internal, internal DISA calls); or

Page 34

Panther II 820/1032/2064-297

Step 12 Step

Step 14

Step

Step 16

Step 17

Return to the Panther II Display Set at station 10. Dial *#IO15 to enter programming mode.

Dial access code 1OOYY (Type of Set) where YY is the ONS station

number of the voice mail system or auto attendant).

Enter 6 for a voice mail system, or 7 for an auto attendant. Dial * to exit programming mode.

Unplug the power cord to the ONS unit. After waiting several seconds reconnect the power to the ONS Unit.

Unplug the modular cord from the

ONS Station. Plug it into the

103242064 Set.

;$:j

1032/2064 Set

Modular Cord

11111111111111

ONS

Programming Station 10

(Panther II Display Set)

Figure 5-1: Setting Call Forwarding

To Voice Mail System

Unit

Feature Module

IV &

On Premise Station Unit

Page 29

Page 35

Mite1 Standard Practise

Programming Automatic

5.03

You can program the ONS Unit to allow Panther station users to forward their

Access.

a Voice Mail System

calls directly to their voice mailboxes. When the system has been programmed for automatic access people can redirect their incoming calls to their voice mailboxes simply by call forwarding their sets to the ONS station number of the voice mail system

To enable automatic access, you must program DTMF digit strings into the ONS Unit that will allow the voice mail system identify the type of calls and the stations’ voice mailboxes. You program the DTMF digit strings and the voice mailbox numbers from the Master Attendant Station. After programming the DTMF digits strings and voice mailbox numbers, you have the option of setting conditions to automatic access.

In addition, you may have to change the default settings of some of the following parameters to allow the automatic access feature to work with your type of voice mail system:

DTMF Digit Timing

Pause Duration

Transfer Ringing Time

Tone/Pulse C.O. Lines

You program the parameters listed above from station 10.

Programming DTMF Digit Strings for Automatic Access

To program the type of calls: Step 1

Step 2

Go to the Panther II Display Set at the Master Attendant Station. Press the

Speed

key. The Intercom lamp winks slowly and the display is

blank.

Step 3

Enter the 3-digit code (from Table 5-5) that corresponds to the type of call. The code will appear in the display as you enter it.

#80 the display will appear as follows:

Display Set LCD

For example, if you enter

Feature Module IV & On Premise Station Unit Page 30

Page 36

Panther II 820/1032/2064-297

NO.

1 2 3 4

6 7 8

Note:

Step 4

TYPE OF CALL

External Incoming Forwarded Call

Internal DISA Forwarded Call

PP= Pause, Pause. The digit string for each type of call defaults to PP. You must change the

PP for each type of call to the digit string required by the voice mail system.

It’s also possible to change the duration of the Pause signal using system programming. (Refer to Table 5-9)

Table S-5: Programming Digit Strings for the Type of Call

Enter the DTMF string that is required by the voice mail system. The voice mail system requires a specific DTMF string to recognize each type of call. These DTMF strings should be provided in the documentation that is supplied

with the voice mail system. They can be a maximum of 5 digits in length. The defaults are shown in Table

5-5.

You can program the following digits into the DTMF strings for the type of call:

to 9, *, #,

D or Pause

However, for the Message Waiting data string (code #88), only A, B, C, or D can be stored as the first digit. To enter an A, B, C, D tone or Pause, dial the digits/keys given

Table 5-6.

DTMFTONE

Flash/Cancel key +3

Flash/Cancel key+6

Flash/Cancel key+9

DIAL --

DTMF TONE

PAUSE

DIAL --

Flash/Cancel key +#

Conference key

Table 5-6: Dialing DTMF Tones

Feature Module IV & On Premise Station Unit

Page 31

Page 37

Mite1 Standard Practise

Example:

Display Set LCD

Step 5

Step 6

Item

voice mail system to the ONS Unit. A caller, forwarded from a station to the station’s voice mailbox, can leave a message. If the caller leaves a message, the voice mail system will send this signal (default A) and the mailbox number to the ONS Unit. The ONS unit converts the mailbox number into the appropriate station number and sends a message waiting signal to the Panther station. The Intercom indicator lamp on the Panther set will flash to indicate that there is a message waiting. If the mailbox number doesn’t come-

spond to a station, the Panther KSU sends busy tone to the voice mail system. Remember, the ONS station port that the voice mail system is connected to, must be programmed for Auto Intercom select, or a Message Waiting signal won’t be sent to the Panther set.

To confum the digit strings that you’ve stored: Step 1 Press the

Step 2 Press the Step

Repeat steps 2 to 4 for each type of call that you want the voice mail system to

recognize.

Press the

showing the date and time.

No. 9 in the Table 5-5, Message Waiting, is a DTMF digit string that’s sent from the

Station. The Intercom lamp turns on steady and the display is blank.

Enter the 3-digit code (from Table 5-5) that corresponds to the type of call

(e.g., #SO). The digit string stored for that code will be displayed.

Speaker

Display

Speed

key.

key. The Intercom lamp turns off. The display returns to

key on the Panther II Display Set at the Master Attendant

Example:

Display Set LCD

Step 4 Step 5

Feature Module IV & On Premise Station Unit Page 32

Repeat steps 2 and 3 for each digit string that you wish to confirm. Press the showing the date and time.

Display

key. The Intercom lamp turns off. The display returns to

Page 38

Panther

Programming Voice Mailbox Numbers

Each Panther station that requires a voice mailbox, requires a mailbox number. The mailbox number, which can be from one to three digits in length (i.e., 0 to 999), is programmed into the ONS Unit. The mailbox numbers are determined by the voice mail system and you must refer to the manufacturer’s documentation to determine what they can be. The voice mailbox numbers for the stations default to the Panther Station number (e.g., Panther Station 12 is preprogrammed with the voice mailbox number 12).

To program voice mailbox numbers into the Panther system:

820/1032/2064-297

Step 1

Step 2

Step 3

Step 4

Step 5 Press the

Press the

Station. The Intercom indicator lamp begins winking. Enter the WY where YY is the desired station number. The selected station number is shown in the display. For example, if you dial #12 the display appears as follows:

Display Set LCD

Enter the desired voice mailbox number (0 to 999). The display shows the mailbox number as you enter it. For example, if you dial 02 the display will appear as follows:

Display Set LCD

Repeat steps 1 to 3 for each station that you wish to program with a voice mailbox.

returns to showing the date and time.

Speed

Speaker

key on the Panther II Display Set at the Master Attendant

key. The Intercom indicator lamp turns off. The display

Feature Module IV & On Premise Station Unit

Page 33

Page 39

Mite1 Standard Practise

To confii the mailbox numbers that you’ve stored: Step 1

Step 2 Step

Step 4 Step 5

Reseting the Digit Strings and Voice Mailbox Numbers You can

default settings. Note that the following procedure also clears all common speed dial numbers and/or all private speed call numbers.

To reset the digit strings and/or the voice mailbox numbers:

Step 1 Step 2

Step 3

Press the

Station. The Intercom lamp turns on steady and the display is blank.

Press the

Enter the #YY where IT

for

Repeat steps 2 and 3 for each mailbox number that you wish to confirm. Press the

showing the date and time.

reset the digit strings (for the type of call) and the voice mailbox numbers to the

Dial *##015 on the Panther II Display Set at Station 10 Dial 0701# to reset the data strings for the types of call. Note that all common speed dial numbers will also be cleared. and/or Dial 0702# to reset the voice mailbox numbers. Note that all private speed dial numbers will also be cleared. Dial * to exit programming mode.

Display

Speed

that station will be displayed.

Display

key on the Panther II Display Set at the Master Attendant

key.

is the station number. The voice mailbox number

key. The Intercom lamp turns off. The display returns to

Setting Conditions to Automatic Access You can

system. The system checks the validity of the data string for the type of call and the

validity of the origin of the call (station or line number). If the data meets the pro-

grammed conditions, access to the voice mail system will be allowed. If the data doesn’t

meet the programmed conditions, access will be denied. These conditions don’t apply to

the Message Waiting signal that’s sent from the voice mail system to the ONS Unit.

To program conditions to automatic access:

Step 1 Step 2 Step 3 Step 4 Step 5

Feature Module IV & On Premise Station Unit Page 34

program the system to impose conditions on automatic access to the voice mail

Dial *#015 on the Panther II Display Set at Station 10 Dial access code 058. Enter data code of the desired condition (Table 5-7) Press the # key to store the data Press the * key to exit programming

Page 40

Panther II 820/1032/2064-297

FEATURE

CODE

DATA STRING

Not Valid

ACCESS

Automatic

Access

058

Valid

Not Valid

Valid

Default:

Note: This table doesn’t apply to the Message Waiting signal that’s sent from the VM system to the ONS

Data code 1

Unit

CONDITION

STATION/LINE NUMBER CoDE

Not Valid Not Valid

Valid

DATA

Table 5-7: Setting Conditions to Automatic Access

DTMF Digit Timing

When you dial

the voice mailbox from a Panther set, the DTMF tones generated by the

ONS Unit are true DTMF signals. However, for automatic access, you can adjust the

DTMF tone duration to the specific duration required by your voice mail system. Table

5-8 lists the possible tone durations that you can program for automatic access.

program

Step 1 Step 2 Step 3 Step 4 Step 5

the duration of the DTMF tones

Dial *##015 on the Panther II Display Set at Station 10 Dial access code 056 Enter data code of the desired setting (Table 5-8) Press the # key to store the data Press the * key to exit programming

FEATURE ACCESS CODE

DTMF Tone Duration for

056

Automatic Access

* =

Notes:

Interdigit pause time is approximately 100 ms (fixed value)

Default

DTMF TONE DURATION

Approximately 100 ms*

Approximately 200 ms Approximately 300 ms Approximately 400 ms

Table 5-S: DTMF Digit Timing

Feature

DATA CODE

1 2 3

Module IV & On Premise Station Unit

Page 35

Page 41

Mite1 Standard Practise

Pause Duration for Automatic Access

DTMF strings identify the type of call to the voice mail system (see Table 5-5) during automatic access. As previously indicated, these DTMF strings can include Pause signals. You can program the duration of the Pause signal to the specific duration required by your

voice mail system.

To program the Pause duration:

Step 1 Step

Step 3 Step 4 Step 5

Dial *Ml5 on the Panther II Display Set at Station 10 Dial access code 057 Enter data code of the desired setting (Table 5-9)

Press the # key to store the data

Press the * key to exit programming

FEATURE

Pause

Time

for

Automatic

Access

Default: Approximately 1 s

KCESS

CODE

057

CONDITIONS

Approximately 100 ms 0 Approximately 500 ms 1

Approximately 1 s 2 Approximately 2 s 3

Approximately 3s 4

DATA CODE

I I

Table 5-9: Pause Duration for Automatic Access

Transfer Ringing Time

Transfer Ringing Time is the length of time a transferred call will ring at a set before the call is redirected to the originator, a sub-attendant or the master attendant. If you are programming your system for automatic access to a voice mail system, you must ensure

that the Transfer Ringing Time is not too short. The-Transfer Ringing Time must be greater than the total time required for the voice mail system to answer the call and for the

ONS Unit to send the DTMF digit string to the voice mail system. ing Time is too short, a call forwarded to the voice mail system will be redirected before it is connected to a voice mailbox.

If the Transfer Ring-

Transfer Pinging Time > Tie required for VM system + Time required for ONS

Feature Module IV & On Premise Station Unit Page 36

to answer a call Unit to Send DTMF

digit string to VM

system

Page 42

To program the Transfer Ringing Time

Panther II 820/1032/2064-297

Step 1 Step 2 Step 3

Dial *#015 on the Panther II Display Set at Station 10 Dial access code 017

Enter data code of the desired setting (Table’S- 10) Step 4 Press the # key to store the data Step 5

FEATURE

Press the * key to exit programming

ACCESS

CODE

Transfer

Ringing

017

Time

Defaulr

30 seconds

Table S-10: Transfer Ringing Time

CONDITIONS

10 seconds 20 seconds 30 seconds 45 seconds

1 minute

1.5 minute

Until call is Answered

DATA

CODE

1 2 3 4 5 6

Tone/Pulse C.O. Lines This

programming parameter determines the type of dialing, tone or pulse, for each C.O. line that is connected to the system. If the C.O. lines that are connected to your system can receive either tone or pulse signals, program the system for tone type C.O. lines.

To program the system for tone type C.O. lines: Step 1 Dial *Ml5 on the Panther II Display Set at Station 10

Step 2 Dial access code 060xX where XX is the line number Step 3 Enter data code 0 Step 4

Press the # key to store the data Step 5 Repeat Steps 2 to 4 for each C.O. line Step 6

FEATURE

Tone/Pulse

Defauk Tone

Press the * key to exit programming

ACCESS CODE

060xX

CONDITIONS

Tone

Pulse

DATA CODE

TABLE 5-11: Tone/Pulse 60. Lines

Feature Module IV & On Premise

Station Unit

Page

Page 43

Mite1 Standard Practise

Examples of Call Forwarding to Voice Mail

External Incoming Call to Voice Mail by Call Forwarding

Figure 5-2 shows an example of an external incoming call being directed to a voice mail box using the Call Forwarding feature. The steps listed below are shown in Figure 5-2.

Ian calls in on line 03 to Tony’s station.

1. Tony’s station is programmed to ring for line 03, but Tony has programmed his set for

2. Call Forward Follow Me to Station 20. Ian’s call is forwarded to Station 20.

3. Unit which is connected to a voice mail system. When the voice mail system answers,

the ONS Unit sends the following DTMF digits to the voice mail system:

Station 20 is connected to a port on the ONS

PPD 03 02

PPD = Type

03 = C.O.

02 =

Tony’s mailbox number

Ian is connected to Tony’s mailbox and leaves a recorded message.

After Ian hangs up, the voice mail system sends the following DTMF string to the

of call

line

number

ONS Unit:

A 02

A = Message Waiting data saing

02 =

Tony’s mailbox number

In response to this DTMF string, the ONS Unit sends a Message Waiting signal to

6. Tony’s set. Tony’s Intercom lamp flashes.

When Tony responds to the Message Waiting signal by pressing the # key or

Intercom

key, the ONS Unit sends the data string that’s programmed for Message Waiting Answer to the voice mail system. The Message Waiting Answer data string (P#3 in this example) signals the voice mail system to connect Tony with his voice mailbox.

Feature Module IV & On Premise Station Unit Page 38

Page 44

TONY

(Station 12)

Panther II 820/1032/2064-297

. . . . . . . . . . . . . . . . . .

PROGRAMMING

Assume the system has been programmed with the following:

Automatic Access is programed for the following: Data string=valid; Station/line=valid

Station 12 is programmed with Call Follow Me to ONS Station 20

Data string for Call Forward Follow Me of a C.O. call = PPD The voice mailbox for station 12 is programmed as 02

The data suing for the Message Waiting is left as the default A

The data string for the Message Waiting Answer is P#3

mgure 5-z: Forwarding an External Call to Voice Mail

_a _ _. - _ - __ -_ _ - _ _~

Feature Module IV & On Premise Station Unit

Page 39

Page 45

Mite1 Standard Practise

Internal Call to Voice Mail by Call Forwarding

Figure 5-3 shows an example of an internal call being directed to a voice mail box by Call Forwarding. The following steps are illustrated in Figure 5-3:

Sue places an internal call to Lilianna.

Lilianna is

busy on her phone, but she has programmed her set for Call ForwardBusy

to Station 17, so Sue’s call is forwarded to Station 17.

Station 17 is connected to a port on the ONS Unit which is connected to a voice mail

3. system.

When the voice mail system answers, the ONS Unit sends the following DTMF digits

4. to the voice mail system:

A*D 16 155

A*D = Type of call

16 = Call Forwarding station 155 = Lilianna’s mailbox number

Sue is connected to Lilianna’s mailbox and leaves a recorded message. After Sue

5. hangs up, the voice mail system sends the following DTMF string to the ONS Unit:

DC 155 LX =

Message Waiting data string

155 = Liliarma’s mailbox number

response to this DTMF string, the ONS Unit sends a Message Waiting signal to

Lilianna’s set. Lilianna’s Intercom lamp flashes.

When Lilianna responds to the Message Waiting signal by pressing the # key or

Intercom

key, the ONS Unit sends the data string that is programmed for Message

Waiting Answer to the voice mail system. The Message Waiting Answer data string

(C#B# in this example) signals the voice mail system’to connect Lilianna with her voice mailbox.

Feature Module IV & On Premise Station Unit Page 40

,’

Page 46

Panther II 820/1032/2064-297

Sue

(Station 11)

Liliana

(Station 16)

. . . . . . ..a..........

ONS

Unit

Voice Mail Unit

KSU

PROGRAMMING

Assume the system has been programmed with the following:

Aummatic Access is programed for the following: Data string=valid; Station/Xne=valid

Station 16 is programmed with Call Forward Busy to ONS Station 17

Data string for Call Forward Busy of an internal call = A*D

The voice mailbox for station 16 is programmed as 155

The data string for the Message Waiting is DC

The data string for the Message Waiting Answer is C#B#

Figure 5-3: Forwarding an Internal Call to Voice Mail

Feature Module IV & On Premise Station Unit

Page 41

Page 47

‘, _

.i” :

.’ i ‘.i i .,

‘. . .

.;,..:,

,‘- _

,_.

,. _,

: . . .

..:’

:,-: :. ,.

‘.

‘,

INTERFACE HARDWARE

91-0556-1Az kc 1989 Printed in U.S.A.

TRILLIUM

hkphoner~stellm

F-3623-l

Page 48

Trillium Standard Practice Panther II 820/1032/2064-296 91 - 0566 - 1A Issue 1, October, 1989

Panther 0 II 820/1032/2064 Electronic Key TeIephone System

FEATURE MODULE II

& OPTIONS INTERFACE HARDWARE

INTRODUCTION

GENERAL REASON FOR ISSUE

2. FEATURE MODULE IT SOFTWARE

GENERAL INSTALLATION Initial Installation Replacing the Feature Module Cartridge

ADDITIONAL FEATURES Additional Programmable Feature Keys Transfer Ringing Return Displays

Remote Programming and System Status

OPTIONS INTERFACE HARDWARE UNIT

GENERAL INSTALLATION FEATURES Amplified Lines Trunk to Trunk Conference Direct Inward System Access External Call Forward

PAGE

1 1 1

2 3 5 5 7 8

12 12 16

16 16 18

Feature Module II & Options Interface Hardware

Page i

Page 49

Trillium Standard Practice

Feature

Page ii

Module II & Options Interface Hardware

Page 50

1. INTRODUCTION

GENERAL

Panther II 820/1032/2064-296

1.01

This Practice provides instructions for installing and programming Panther II 820/

1032/2064 Systems with Feature Module II and Options Interface Hardware.

REASON FOR ISSUE

1.02 This is the first issue of this Practice. It is one of the set of Practices written to

assist a craftsperson install, operate and maintain the system in the field.

2. FEATURE MODULE II SOFTWARE

GENERAL

2.01 In addition to providing the Panther II features outlined in the

Practice

of the

Panther ZZ System Manual,

Feature Module II software provides

Panther II 820/1032/2064 Systems with the following:

additional Programmable Feature Keys,

enhanced displays for Transfer Ringing Return, and

Remote Programming and System Status (RPASS).

INSTALLATION

Feature & Services

2.02 The

Feature Module II Cartridge plugs into a port on Panther II 820 or 1032 Key Service Units. If you’re installing the system for the fast time follow the procedure outlined under the sub-heading

Initial Installation;

if ycu’re replacing the Feature Module

Cartridge in an existing installation follow the procedure given under the sub-heading

Replacing the Feature Module Cartridge.

CAUTION: Follow the instructions carefully. If you don’t install the Feature Module II Cartridge correctly, you could damage the software on the Feature Module II Cartridge, or worse, damage the software in the Key Service Unit (KSU).

Feature Module II & Options Interface Hardware

Page 1

Page 51

Trillium Standard Practice

Initial Installation

The following instructions detail initial installation of the Feature Module II

Cartridge.

CAUTION: Don’t plug in the KSU power cord until you are instructed to do so.

Step 1.

Step 2.

Step 3.

Step 4.

Step 5.

Step 6.

Step 7.

Mount the KSU as per the instructions in the

Practice

There are two small grooves on the Feature Module II Cartridge connector. Holding the Feature Module II Cartridge so that the grooves are facing you, plug it securely into the port on the KSU (refer to the close-up shown in Figure 2-l). Place the protective cover over the Feature Module II Cartridge, push in

the plastic expansion plugs, and tighten the two screws. Install the remainder of the system as outlined in the

Commissioning Practice

completely installed, includin,

the STATUS lamp on the side panel of the KSU is flashing.

Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch

(dipswitch #2) is located on the right-hand side panel of the KSU.

Press the RESET Switch.

Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings.

Set the Battery Switch for the KSU memory to the ON position. The Battery

Switch (dipswitch #4) is located on the right-hand side panel of the KSU.

(for previously installed systems, go to the next section)

Installation and Commissioning

of the

Panther II System Manual.

of the

Panther II System Manual.

* the stations, plug in the KSU power cord. Ensure

Installation and

After the system is

Step 8.

Feature Module II & Options Interface Hardware Page 2

You must now program the system. Refer to the

the

Panther II System Manual

instructions for the additional features provide by Feature Module II software in this Practice.

for instructions.

Programming Practice

You’ll find programming

Page 52

Panther II 820/1032/2064-296

Replacing the Feature Module Cartridge

The following instructions detail the replacement of a Feature Module Cartridge in an existing installation.

Step 1.

Step 2.

Step 3.

Step 4.

Step 5. Step 6.

Step 7.

Step 8.

Step 9. Step 10.

Step 11.

Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch (dipswitch #2) is located on the right-hand side panel of the KSU.

Press the RESET Switch. Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings. Ensure the BATTERY Switch for the KSU memory is in the ON position. The

Battery Switch (dipswitch #4) is located on the right-hand side panel of the KSU.

Unplug the KSU

power cord. Telephone service will be disconnected.

expansion plugs and remove the protective cover.

Unplug the installed Feature Module Cartridge from the port on the side of the

KSU. There are two small grooves on the Feature Module II Cartridge connector.

Holding the replacement Feature Module II Cartridge so that the grooves are facing you, plug it securely into the port on the KSU (refer to the close-up shown in Figure 2- 1).

Plug in the KSU power cord.

Replace the protective cover over the Feature Module II Cartridge, push in the plastic expansion plugs, and tighten the two screws. Replacement of the Feature Module Cartridge is complete.

You must now program the system with the customer’s feature selections. Refer to the

Programming Practice

in the

Panther II System Manual

for instructions. Programming instructions for the additional features provided by Feature Module II software are given in this Practice.

Feature Module II & Options Interface Hardware

Page

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Trillium Standard Practice

FEATURE MODULE II CARTRIDGE

KSU

Port for Feature Module II Cartridge

Feature Module II Cartridge

Plastic Expansion Plugs

it securely into the pot-~ on the KSU.

Protective Casing

Flange for screws

Figure 2-I Installing the Feature Module II Cartridge

Feature Module II & Options Interface Hardware Page 4

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Panther II 820/1032/2064-296

ADDITIONAL FEATURES

2.03 This section provides descriptions and programming instructions for the additional features that are available with Feature Module II software.

Additional Programmable Feature Keys

Panther II systems allow you to program feature codes into the line keys and Direct Station Select (DSS) keys that are located on the set’s designation card (i.e., the line/DSS keys that are located above the fixed function keys). Once you’ve programmed a line/ DSS key with a feature code, instead of accessing a line or station the key will provide you with easy access to the feature.

You can program the following features into the programmable line/DSS keys of Panther Sets that are connected to Panther II 820/1032/2064 Systems:

Feature Saved Number Redial

Call Pickup - Local

Call Pickup - Remote Night Pickup Do Not Disturb Program Unused key

Code

050 057 058 059 060 061 062

Feature Module II software allows you to program an additional eight features into programmable line/DSS keys:

Feature

Service*

Background Music All Call Page ExternalPage Executive Override Answer All Call Page & Answer External Page Relay Control OFF

Relay Control ON

* The

use Remote Programming and System Status, to program another system.

Service

key must be programmed for your Panther II Display Set before you can

Code

056 063 064 065

066 067 068 069

Feature Module II & Options Interface Hardware

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Trillium Standard Practice

Programming

Feature keys are programmed at each individual set. To program a line/DSS key to activate a feature:

Step 1. Step Step 3.

Step 4.

Dial *# (or press the

Dial the digit 4.

Press the line/DSS key that you wish to program. Remember, you can only

program line/DSS keys that are located on the set’s designation card.

Dial the code of the desired feature (e.g., dial

activate background music).

Program

key) at the set.

063

to program the key to

.:.i

_:’

Step 5.

Press * to exit programming.

Note that you can return a key to its default setting by entering code 000 in Step 4.

Operation

Refer to the Panther II Feature Module II User Guide for details on how to use the programmable keys.

Operating Notes

The indicator Iamps beside keys that have been programmed as features won’t indicate

the status of the feature. For example, when the Relay Control ON key is pressed the relay is activated, but the indicator lamp beside the Relay Control ON key doesn’t turn on.

Before you can use a ReIay Control ON key or a Relay Control OFF key, the system must be programmed for

Conrrof.

If the system is programmed so that the relay automatically returns to off

Relay Control

and for either

Automatic or Manual Relay

(default setting), then obviously you won’t require a Relay Control OFF key. Refer to

the

Programming Practice

in the

Panther II System Manual

for instructions on how to program these parameters. Relay Control ON/OFF keys only work at stations that have been programmed for

Relay Access.

The Master Attendant Station is the only station preprogrammed with

Relay Access.

Before you can use the Executive Override key at a set, the set must be programmed with

Executive Override

capability. A music source must be connected to the KSU before a Background Music key can be used to activate background music.

Feature Module II & Options Interface Hardware Page 6

‘.

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Panther II 820/1032/2064-296

Transfer Ringing Return Displays

Feature Module II software provides displays for the Transfer Ringing Return feature. When an incoming external call is transferred to another station, if the call isn’t answered within a programmable time period the call will either:

return to the station that transferred the call, then be sent to the Master Attendant Station (or sub-attendant, if sub-attendants are programmed),

be sent directly to the Master Attendant Station (or sub-attendant, if sub-attendants are programmed), or

not be returned (i.e., ring at the station that the call was transferred to, until the call is answered >.

For the first transferred call that is returned, the liquid crystal display on a Panther II Display Set will identify the station that the call is being returned from, and the line that the call is on.

Programming

The callback destinations are programmed individually for each station using Transfer Ringing Return. The length of time that the call will ring at an unanswered set before

being returned is programmed using Transfer Ringing Time. Refer to the Programming

Practice in the Panther II System Manual for instructions on how to program these para-

meters. The default settings for these parameters are as follows: Transfer Ringing Return - returns call to the station that initially transferred the call,

then sends the call to the Master Attendant Station.

Transfer Ringing Time -

30 seconds.

Operation

If a transferred call is returned to a Panther II Display set, the liquid crystal display will show:

the number of the station that the call is being returned from, and

the line number of the call.

Example:

Feature Module II & Options Interface Hardware

Page 7

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Trillium Standard Practice

If a name has been programmed for the station that the call is being recalled from, the name instead of the station number will appear in the liquid crystal display.

Example:

Operating Notes

Assume your station is programmed to have unanswered, transferred calls returned to your set, then returned to the Master Attendant Station. If you transfer two incoming external calls to different stations and neither of the transferred calls are answered, the fast call will be returned to your set and the second will be camped on. However, if the second call is returned while the first call is ringing at your set, the second call will be

rerouted to the Master Attendant Station.

Recalled from Tony Line 3

Remote Programming and System Status

The Remote Programming and System Status (RPASS) feature allows Panther II 820/

1032/2064 Systems to be programmed from a remote location. Basically, it’s designed to allow a dealer, using a Panther II Display Set, to program a customer’s Panther II system from his/her office.

Using the RPASS feature doesn’t require any additional hardware at either the dealer’s premises or the customer’s premises. However, both the dealer and the customer must have a Panther II system with Feature Module II software. Although the dealer must have a Panther II Display set, the customer doesn’t require one.

Preparation

Before you can use RPASS, you must install a Panther II Display set at your Station 10 and program it with a

Feature Keys

for instructions on how to program a

You also require the 4-digit RPASS access code of the Panther II system that you wish to

program. This 4-digit access code must be programmed into the customer’s system at the customer’s premises prior to using RPASS. There is no preprogrammed value for this code.

To program a customer’s Panther II system with a 4-digit RPASS access code:

Step 1.

At the customer’s premises go to Station 10.

Step 2. Dial *# (or press the

Service key

Program

(refer to the previous section

Service

key).

key) on the set.

Addirional Programmable

Feature

Page 8

Module II & Options Interface Hardware

Page 58

Panther II 820/1032/2064-296

Step 3. Dial 015. The Intercom indicator lamp turns on and the display confirms that

you are in programming mpde. Step 4. Dial 028. The Intercom indicator lamp flashes quickly. Step 5. Enter the desired 4-digit Step

Dial # to store the code. The Intercom indicator lamp comes on steady. Step 7. Dial * to exit programming mode.

RPASS

access code.

Using

RPASS to Program a Customer’s System

Once a 4-digit RPASS access code has been programmed, you can use RPASS to program the customer’s system from a Panther II Display Set in your office. To program a

customer’s system using RPASS:

Step 1. Call the customer from the Panther II Display Set at your Station 10. Ensure the

line that you are using is programmed for tone dialing (see the section, Tone or

Pulse

in the

Step

Programming Practice

When your call is answered, ask the person who answers if you’re connected

of the

Panther II System Manual).

with the Master Station (default Station 10). If you aren’t, request that your call be transferred to the Master Station.

Step 3. When you’re connected with the customer’s Master Station, instruct the person

you’re speaking with to: . press the

Conference

key, and

’ dial#Ol.

The indicator lamp of line that you’re using for RPASS will flash

very

slowly.

While you’re programming the system, the person at the Master Station can use

his/her set; however, the line being used for RPASS programming will be busy. In addition programming can’t be accessed from the customer’s premises until

you release the RPASS connection.

Step 4. Dial #, press the

Service

key, enter the 4digit RPASS access code and dial # again. The type and software version of the system you are programming will be displayed in the set’s liquid crystal display. You are now in programming mode.

Feature Module II & Options Interface Hardware

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Trillium Standard Practice

Step 5. Dial the 3-

(The feature access codes are given in the Programming Prucrice). Each digit will be displayed in your set’s liquid crystal display as you dial it. The setting currently programmed for the feature will be displayed.

7-digit access code of the feature you wish to change, then dial #.

_..

--1

_ /

Access code 000 for Current setting for Hold Recall Time

Data Code = 2 so Hold Recall Time is Programmed for 1 minute.

Hold Recall Time

Step 6. To change the current setting, dial the access code again, dial the data code of

the desired feature setting, then press the # key (data codes and possible feature

settings are also given in the

Programming Pracrice).

Your selection will

appear in the display.

change current feature setting, enter the access code again followed code of the desired setting: then dial #.

New setting appears in the display.

by the data

If you enter an ineligible access or data code “--P” will be displayed. If you

make an error simply re-enter the access and data codes correctly, then dial #.

Step

Repeat Steps 5 and 6 for each additional feature you wish to change.

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Panther II 820/1032/2064-296

Step 8. To confirm your programming selections enter the first access code by dialing

OOO##. Press # to step through each access code.. The data code currently pro-

grammed for each access code will be displayed.

Press # to step to the next feature. The access code and data code

programmed for the system are

displayed.

Step 9. Press the * key to exit programming and release the line. Programming is com-

plete.

Step 10. Hang up’the handset or, if handsfree, press the

Operating Notes

If you hang up while using RPASS, the system will automatically release the line. The system will also release the line if you don’t press any keys for 3 minutes.

You can’t use the

Flash/Cancel

key to delete an inputting error or use the

to increment the access code during RPASS programming.

The customer won’t be able to enter programming mode from their Station 10 while you’re using RPASS to program their system. Conversely, if the customer is in pro-

gramming mode at their Master Attendant Station, you won’t be able to enter programming mode on their system using RPASS.

Speaker

key.

Hold

key

Feature Module II & Options Interface Hardware

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Trillium Standard Practice

3. OPTIONS INTERFACE HARDWARE UNIT

GENERAL

3.01

When used with Feature Module II software, the Options Interface Hardware Unit enhances the operation of Panther II systems by providing the following new features:

Amplified Lines,

Trunk to Trunk Conference,

External Call Forward, and

Direct Inward System Access.

Note that you can only use the Options Interface Hardware Unit if your system has Feature Module II software. In addition the Options Interface Hardware Unit uses the following stations on the Key System Unit (KSU):

Stations 28 to 29 on the Panther II 820 System

Stations 28 to 33 on the Panther II 1032 System

Stations 28 to 33 on the Panther II 2064 System

Therefore, sets connected to these stations will be inoperative.

INSTALLATION

3.02 The Options Interface Hardware Unit connects to a port on Panther 820 or 1032 Key Service Units. Follow the procedure listed below to install the Options Interface Hardware Unit.

Step 1.

Step 2. Step 3. Step 4.

Step 5.

Ensure the Battery Switch for the KSU memory is in the ON position. The Battery Switch (dipswitch #4) is located on the right-hand side panel of the KSU.

Unplug the KSU power cord. Telephone service ,will be disconnected. Remove the woodscrew from the bottom right-hand flange of the KSU. Position the Options Interface Hardware Unit connection plate over the screw

hole in the bottom right-hand flange of the KSU (refer to Figure 3-l). Then,

replace the screw you removed in Step 3.

Mount the Options Interface Hardware Unit to the right of the KSU on the wooden backboard. Align the screw hole in the bottom left-hand comer of the Options Interface Hardware Unit with the screw hole in the connection plate (as shown in Figure 3-4). Fasten the Options Interface Hardware Unit to the

wooden backboard with the four wood screws.

Step 6.

There’s a short strip of black tape along the lower right-hand side of the KSU that covers two ports. Starting at the top of the tape, peel it back to expose the top port (refer to Figure 3-2). Cut off the excess tape.

Feature Module II & Options Interface Hardware Page 12

Page 62

275”

5% Crr

Panther II 820/1032/2064-296

1.5”

(3.76 cm)

1 = 7.7" (19.6

14.75” (37.46 cm)

cm) 4

Figure 3-l Mounting the Options Interface Hardware Unit

Step

Plug one end of the supplied ribbon cable into the port that you uncovered in Step 6. Refer to Figure 3-3 to locate the correct port on the KSU. The connector fits into the port only one way. Don’t attempt to force the connector into the

port.

Step 8. Plug the other end of the ribbon cable into the port on the left panel of the

Options Interface Hardware Unit.

Step 9

Plug in the KSU power cord.

Feature Module II & Options Interface Hardware

Page 13

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Trillium Standard Practice

Key

Service

Unit

Figure 3-2 Exposing the Port for the Ribbon Cable

Feature ModLIe II & Options Interface Hardware Page 14

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Panther II 820/1032/2064-296

Figure 3-3 Connecting the Ribbon Cable

Key Service Unit

Figure 3-4 Installation Complete

Feature Module II & Options Interface Hardware

Page 15

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Trillium Standard Practice

FEATURES

3.03 This section provides descriptions and programming instructions for the features made available by the Options Interface Hardware Unit.

Amplified Lines

Normally, during an external conference there is a slight reduction in the voice signals over the C.O. lines. To remedy this inconvenience, the Options Interface Hardware Unit has a built-in amplifier that compensates for reductions in the voice signals on external conference calls.

External conference calls can be set up with either amplified lines or non-amplified lines. If you initiate a external conference call and you hear two bursts of tone, the lines you are using are amplified. If you hear a single burst of tone, then the external conference has been established with non-amplified lines.

The Options Interface Hardware Unit can amplify any four C.O. lines at one time. Trunk to Trunk Conference, External Call Forwarding and external calls using Direct Inward System Access each require two amplified lines. If you set up an external conference when all the amplified lines are busy, you will hear a single tone. The single tone indicates that you aren’t using amplified lines and that you can’t set up a Trunk to Trunk Conference. If you try to use External Call Forwarding or Direct System Inward Access when all the amplified lines are busy, you will hear continuous ringing.

Trunk to Trunk Conference

The

Options Interface Hardware Unit allows you to set up trunk to trunk conferences

using amplified lines. When you’re on an external conference call, you can hang up while allowing the two external parties to remain connected for a preprogrammed length of time. Before the preprogrammed time period expires, the outside parties will hear an

1 l-second tone. Either party can restart the preprogrammed time period by dialing * during the tone. If neither person dials

second tone.

Programming

The

length of time that the external parties remain connected after you hang up is programmable. The possible selections are: 0 minutes, 3 minutes (default setting), 5 minutes and 10 minutes. To change the default setting:

Step 1. At Station 10, dial *# (or press the Step

Dial 015. The Intercom indicator lamp turns on and the display confms that

you’re in programming mode.

Step 3.

Dial 024 (access code for Trunk to Trunk Conference). The Intercom indicator lamp flashes quickly.

*, they will be disconnected at the end of the ll-

Program

key).

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Panther II 820/1032/2064-296

Step 4.

Dial the data code of your selection:

Length of Time 0 m@es (No

: IIIXIIE; (default semng)

10 minutes

Trunk ‘9 Trunk Conferencing)

Data Code

0 ;

Step 5. Dial # to store your selection. The Intercom indicator lamp comes on steady. Step 6 Dial * to exit programming mode.

Operation

You must establish an external conference call on amplified lines before you can set up a Trunk to Trunk Conference:

While on an external call,

Press the The call will be placed on hold and the line indicator lamp

Press +e

Dial the desired telephone number

Hold

key

key of an external line

will

flash

quickly.

Afrer the called party answers,

Press the

Press the line key of the call on hold

Conference

key

If you hear two short bursts of tone, you have set up the conference on amplified lines. You must be using amplified lines to set up a Trunk to Trunk Conference. If

you hear a single burst of tone, you aren’t using amplified lines and won’t be able to

set up a Trunk to Trunk Conference.

During the conference call, you can hang-up and the two external

parties

wiI1 remain connected for a preprogrammed length of time (providing the conference was set up using amplified lines and the system is programmed for Trunk to Trunk Con-

ferencing). Before hanging up, tell the external parties that they can expect to hear

an II-second warning tone before being disconnected. Explain to them that if they wish to continue their conversation either of them can restart the timer by dialing *

during

the tone. If neither party dials

*, the call will be disconnected at the end of

the II -second tone. Note that the party that dials the * must have a tone dial set.

Before either party hangs up, one of them must dial O# to release the lines.

party dials O# before hanging up, the system will automatically release the lines

when the preprogrammed time for Trunk to Trunk Conferences has expired.

You can

re-enter a Trunk to Trunk Conference anytime before the preprogrammed time

period expires. To re-enter a Trunk to Trunk Conference:

Feature Module II & Options Interface Hardware

If neither

Page 17

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Trillium Standard Practice

With the handset in the cradle,

Dial *,

press the line key of one of external lines being used for the conference or Dial *0, dial the line number (01-20) of one of the external lines being used for the conference

Two tones announce your entry into the call in progress.

Lift the handset.

Operating Notes

If you exit and then re’enter a Trunk to Trunk Conference, the timer for the Trunk to Trunk Conference will be restarted when you hang up.

Direct Inward System Access (DISA)

The Direct Inward System Access (DISA) feature allows you to call into the Panther II

system from a telephone located outside the office and--

* place calls using Panther II system C.O. lines, or

make internal calls directly to Panther stations.

You are most likely to use DISA to make work-related, long-distance calls from your home phone, from a local telephone in a client’s office, or from a pay phone, during or after normal working hours. The advantage of using DISA is that you’re making your long-distance call on one of the Panther system C.O. lines, so the call will be billed to your office and not to the telephone that you’re calling from.

You can also use DISA to place an internal call directly to a station in the office. This

saves you from having to go through the Master Attendant to call a station.

Two amplified lines are required to place an external call using DISA, but amplified lines aren’t required to place a DISA call to a station in the office. So, you can be using DISA to call a station and there will still be four amplified lines available for Trunk to Trunk Conferences, External Call Forwarding or for making external calls using DISA. However, if all four of the system’s amplified lines are being used when you try to access the system on the DISA line, you will hear continuous ringing and must try again later.

Programming

Any two C.O. lines may be programmed as incoming DISA lines. The only exception to

this rule is that you can’t program an incoming ECF line as a DISA line.

Once you’ve accessed the system using DISA, you can call any station, or use any C.O. line to make an external outgoing call. However, before you can access the system, you must enter a 4-digit DISA access code. Since there is no default value for this code, you must program at least one DISA access code. Up to four DISA access codes can be programmed for the system.

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You can program each of the incoming DISA lines separately for Day or Night Mode operation. Each of the lines can have one of four possible settings:

Day off/Night off - DISA won’t work during the Day or Night Mode (default setting),

Day on/Night off - DISA will work only during Day Mode,

Day off/Night on

Day on/Night on - DISA will work during both Day and Night Mode.

You can also change the default setting of the release time for the DISA feature. The

release time determines the length of time allowed for an external call made using the

DISA feature. Note that the length of time you select also determines the release time for the ECF feature.

In summary, the parameters that you must program for DISA are:

incoming lines for DISA, the DISA access codes, Day/Night Mode for incoming line 1, Day/Night Mode for incoming line 2 (if programmed), and the DISA/ECF release time.

Follow the procedure listed below to program the system for DISA: Step 1.

Step 2.

Step 3.

At Station 10, dial *# (or press the Dial 015. Program the incoming DISA lines:

Dial access code 0300=Xx where XX=the number of the line desired for incoming DISA line 1.

b. Dial # to store the line number.

a second incoming DISA line is desired,

c. ~~~~es.s

- DISA will work only during Night Mode, or

Program

code 0301=Xx where XX=the number of the line desired for incoming DISA

key).

Step 4.

Step 5.

d. Dial #’ to store the line number.

Default: No lines programmed for DISA.

Note: Later, you may want to disable DISA. To disable DISA line 1 enter access code 0300=00 in step a. To disable DISA line 2, enter access code 0301=00 in step c.

Program the desired a. Dial 029OXXXX# b. Dial 0291XXXX# where XXXX=the desired 4-digit code for the

c. Dial 0292XXXX# where XXXX=the desired I-digit code for the third DISA access code. d. Dial 0293XXXX# where XXXX=the desired 4-digit code for the fourth DISA access code.

Default: No codes. Program

a. Dial access code 0380. b. Dial data code 0 for Day off/Night off (default setting),

the Day/Night Mode selection for incoming DISA line 1.

DISA access codes:

where XXXX=the desired 4-digit code for the fit

1 for Day on/Night off,

2 for Day off/Night on, or

DISA access code.

second DISA access code.

3 for Day on/Night on.

c. Dial # to store your selection.

Feature Module II & Options Interface Hardware

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Trillium Standard Practice

Step 6.

Program the Day/Night Mode selection for incoming DISA line 2 (only if you

programmed an incoming DISA line 2 in Step 3).

a. Dial access code 0381.

Step 7.

b. Dial data code 0 for Day off/Night off (default setting),

c. Dial # to store your selection.

Enter the desired release time. Note that the length of time selected will also

1 for Day on/Night off, 2 for Day off/Night on, or 3 for Day on/Night on,

determine the release time for ECF. To program the DIWECF release time:

a. Dial access code 027.

Step 8.

b. Dial data code 0 for 30 seconds,

Dial # to store the release time.

Press * to exit programming.

1 for 1 minute (default setting), 2 for 2 minutes, 3 for 3 minutes,

4 for 5 minutes, or

5 for 10 minutes

Operation

You can only use the DISA feature from a tone dial (DTMF) telephone.

To make an internal call to a station:

Call into the office on an incoming CO. line that is programmed for DISA You

will hear two bursts of ringing and then the system automatically provides internal

dial tone.

Dial #XXXX# (where XXXX=the 4-digit DISA access code)

If you enter the code correctly you’ll hear internal dial to&e;

you will hear an error tone.

If you hear error tone, you must hang up and call again.

you

enter it incorrectly,

Dial # then dial the number (10-73) of the desired station

You

will hear internal ringing tone. If your call isn’t answered you may dial *, dial #

then dial the number of another station, or dial * and hang up. If your call is an-

swered, when

you finish

your conversation, simply

Hang up to end the call

To access a C.O. line and place an outgoing call:

Call

into the offke on an incoming C.O. line that is programmed for DISA

You

will hear two bursts of ringing and then the system automatically provides internal

dial tone.

Dial #XXXX# (where XXXX=the 4-digit DISA access code)

If you enter the code correctly you’ll hear internal dial tone; if you will hear an error tone.

Dial 3, then dial the number (01-20) of the desired line You

will hear internal dial tone. If you hear a busy signal dial *, dial 3 then dial the

number of another line.

If you hear error tone, you must hang up and call again.

When you have internal dial tone,

you

enter it incorrectly,

Feature Module II & Options Interface Hardware Page 20

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Panther II 820/1032/2064-296

Dial the desired telephone number

After several seconds of silence you will hear ringing. begin your conversation. If the parry doesn’t answer dial O# and hang up the handset. Both you and the person you’re speaking with will hear an I1 -second warning tone before the preprogrammed release time expires. If you wish to continue your conversation, either you or the person you’re calling can dial * during the tone to restart the timer. Note that the person that dials the * must have a tone dial (DTMF) set.

Dial 0## and hang up to end the call

When the person answers,

Operating

tez

Since the Options Interface Hardware Unit can’t create HALTS or PAUSES, the DISA feature can’t be used behind Private Branch Exchanges (PBXs) that require HALTS or PAUSES in dialing sequences.

Trunk to Trunk Conferences, External Call Forwarding and external calls using Direct Inward System Access each use two amplified lines. The Options Interface Hardware Unit only has the capability of providing four amplified lines at any given time. four amplified lines are being used when you call in on the DISA line, you will hear continuous ringing. You must hang up and try again. When amplified lines become available, you will be able to use the DISA feature.

DISA callers aren’t subject to the class of service (toll restriction) applied to the line that they are calling out on.

When DISA is enabled for a line, calls can’t come directly in on that line. A person who attempts to call in on a line enabled for DISA will be dropped after approximately 20 seconds unless he/she enters the DISA access code.

If an SMDR Unit is connected to the system, the DISA access code used to make an external DISA call is printed in the 77 to 80 column of the SMDR printout.

Don’t use DISA lines to make outgoing calls from the office because this will tie up the DISA lines. If a person tries to call in on a busy DISA line, he/she will hear busy

tone. It’s possible, although not advisable, to program an outgoing ECF line as an incoming

DISA line, However, the system will respond with the error message, “--P”, if you try to program an incoming ECF line as a DISA line.

If all

External Call Forward

The External Call Forward (ECF) feature allows incoming external calls to be automatically forwarded to the telephone of another external number. For example, when working at home, you can have the incoming external calls that come into the office on a specific line forwarded to your home phone.

You can program two lines to handle incaaing external calls for external call forwarding. Each incoming line is assigned to an outgoing line that will forward incoming external calls to an external number. The attendant programs the external numbers for the outgoing lines in common speed dial codes 98 and 99.

Feature Module II & Options Interface Hardware

Page 21

Page 71

?killium Standard Practice

Programming

There are four parameters that you must program for external call forwarding:

incoming lines for external call forwarding,

the outgoing lines for external call forwarding,

the release time, and

the external numbers that you want the calls forwarded to.

To program the system for external call forwarding:

Step 1. Step

Step

step

Step 5.

Step

Station JO, dial *# (or press the

Dial 015.

Program

Dial access code 0310=Xx where XX=the number of the desired line.

b. Dial # to store the line number.

,If you programmed a second outgoing ECF line, you must program a second incoming

ECF line,

Dial access code 031 I=XX where XX=the number of the desired line.

Dial # to store the

Note:

ing ECF line 2, enter access code 03 1 l=OO in step c.

Program the outgoing ECF lines that you want assigned to the incoming ECF lines:

Dial access code 0410=Xx where XX=the number of the desired line for outgoing ECF

line 1.

b. Dial # to store the line number.

If a second outgoing ECF line is desired,

Dial access code 04 1 l=XX where XX=the number of the desired line for outgoing ECF

line 2.

d. Dial # to store the line number. Note: To disable outgoing ECF line 1 enter access code 04 lO=OO in step a. To disable outgoing

ECF line 2, enter access code 04 1 l=OO

Enter the desired DISA/ECF release time. The release time deter-t-nines the length of time allowed for an ECF call. Note that the length of time selected will also determine the release time for the Direct Inward System Access feature. To change the default setting of the release time:

Dial access code 027.

Dial data code 0 for 30 seconds

c. Dial # to store the release time.

Press * to exit programming.

the incoming ECF lines:

line number.

disable incoming

ECF line 1 enter access code 03 IO=00 in step a.

1 for 1 minute (default setting), 2 for 2 minutes, 3 for 3 minutes,

4 for 5 minutes, or

5 for 10 minutes.

Program

in step c.

key).

disable incom-

Feature Module II & Options Interface Hardware Page 22

Page 72

Panther II 820/1032/2064-296

Step 7. Program the telephone numbers that you want the calls forwarded to, at the

Master Attendant Station.

Press

the Speed key.

Dial speed call code 98.

Dial the

line 1 (programmed in Step4).

d. Press the Speaker key.

If you’ve programmed a second pair of lines for

e. Press the

F. Dial speed call code 99.

g. Dial the telephone number to be stored. This number will be assigned to outgoing ECF line

2 (programmed

h. Press the Speaker key.

Note:

Operation

Briefly, this is how External Call Forwarding works (refer to Figure 3-5):

ECF is enabled by dialing *08 1 at the Master Attendant Station. A caller dials the telephone number of a line that has been programmed as an ECF

incoming line. When the external incoming call rings the line, the call is automatically diverted onto

3. the corresponding outgoing ECF line. The system dials the preprogrammed telephone number (stored in either common

4. speed call code 98 or 99) for that outgoing ECF line. When the person at the telephone of the preprogrammed telephone number answers,

5. he/she is connected with the caller. Both parties will hear an 1 l-second warning tone before the preprogrammed release

6. time expires. If they wish to continue their conversation, either party can dial * on their set during the tone to restart the timer. Note that the party that dials the * must have a tone dial (DTMF) set.

When the call is completed either party must dial O# to release the line. ties forget to dial O# before hanging up, the system will automatically release the line after a preprogrammed length of time (default value 1 minute).

ECF can be disabled by dialing *080 at the Master Attendant Station when it’s no longer required.

telephone number to be stored.

Speed

key.

in Step4).

A HALT or PAUSE shouldn’t be programmed into a number for an outgoing ECF line because the Options Interface Hardware Unit can’t create HALTS or PAUSES in dialing

sequences.

This

number

ECF,

will be

assigned to outgoing

ECF

If both par-

Feature Module II & Options Interface Hardware

Page 23

Page 73

Trillium Standard Practice

ECF Incoming

Caller dials telephone number of incoming line 1.

Panther II System Feature Module II

System dials speed call stored in common speed call coda 98.

System dials speed

call stored in common

speed call code 99.

Outgoing ECF

Line 1

Call rings telephone set at the stored number,

Caller dials telephone number of ECF incoming Line 2.

Operating

External call forwarding is enabled at the Master Attendant Station by dialing “08 and disabled by dialing *080.

Trunk to Trunk Conferences, External Call Forwarding and external calls using Direct Inward System Access each use two amplified lines. The Options Interface Hardware Unit only has the capability of providing four amplified lines at any given time. Therefore, if all four amplified lines are being used, when you call in on the incoming ECF line, you will hear continuous ringing. You must hang up and try again.

Since the Options Interface Hardware Unit can’t create HALTS or PAUSES, the ECF feature can’t be used behind Private Branch Exchanges (PBXs) that require HALTS or PAUSES in dialing sequences.

Don’t use ECF lines to make outgoing calls from the office because this will tie up the ECF lines. A person calling in to a busy ECF line will hear busy tone. If the outgoing ECF line is busy, the person calling in on the corresponding incoming ECF line will hear continuous ringing.

Call rings telephone

set at the stored number.

Figure 3-5 External Call Forwarding

Notes

Feature Module II & Options Interface Hardware Page 24

Page 74

9%0471-1BZ Dee

1989 Printed in

U.S.A.

F-3609-1

Page 75

Trillium Standard Practice 91-0471-1B

Panther II 820/1032/2064

Electronic Key Telephone System

GENERAL INFORMATION

Panther II 820/1032/2064-100

Issue 2, June 1989

GENERAL Introduction

Reason

SYSTEM OVERVIEW General Key Service Unit Panther Telephone Sets Direct Station Selection/Busy Lamp Field @SS/BLF) Console Ancillary Devices

FEATURES OVERVIEW SYSTEM REQUIREMENTS

Figures

System Configuration Key Service Unit

Panther 1032 Set

3ZStation DSS/BLF Console &I-Station DSS/BLF Console

For Issue

PAGE

1 7 8

11 11 12

7’

8 10 10

Tables

Panther Telephone Set Migration Panther II 820 System Configuration Maximums Panther II 1032 System Configuration Maximums Panther II 2064 System Configuration Maximums Environmental Requirements Power Requirements MF Signaling Frequency Pulse Rate and Make Ratio DTMF Dialing Speed

2 12 12 13 13 13

General Information

Page i

Page 76

Trillium Standard Practice

;

General Information

Page ii

03 is a Registered Trademark of Mite1 Corporation.

. .

Page 77

1. GENERAL

Introduction

Panther II 820/1032/2064-100

1.0 1

2064 Electronic Key Telephone Systems. It outlines the major functional

This Practice provides a general description of the Panther II 820,

1032 and

elements,

features and the electrical characteristics of each system

Reason For Issue

1.0

2 This is the second issue of this Practice. It is one of the set of Practices written

to assist a craftsperson install, operate and maintain the system in the field. The

remaining Practices in the set are:

Features and Services Programming

Installation and Commissioning

Maintenance and Troubleshooting Door Answer Unit Power Fail Transfer Unit

Station Message Detail Recording

Off-Premises Extension Unit FAX Interface Unit 6-Line Expander Unit

SYSTEM OVERVIEW

Panther II 820/1032/2064-105 Panther II 820/1032/2064-205 Panther II 820/1032/2064-200 Panther II 820/1032/2064-320 Panther II 820/1032/2064-290 Panther II 820/1032/2064-29 1 Panther II 820/1032/2064-292 Panther II 820/1032/2064-293 Panther II 820/1032/2064-294 Panther lI 820/1032/2064-295

the

91-0472 91-0473

9 l-0474 91-0475 9 l-0500 91-0501 9 l-0502 9 l-0542 91-0513 91-0514

General

2.0

1 The

Panther II 820 system is comprised of one Panther II 820 Key Service Unit

(KSU). The Panther II 1032 system is comprised of one Panther II 1032 KSU, while the Panther II 2064 system consists of two KSUs: a Panther II 1032 KSU and a Panther II 2064 KSU. Each system can be enhanced by the addition of a number of optional ancillary devices. See Figure 2-l. The Panther II systems are designed for easy migration, meaning that systems can be easily expanded to accommodate more lines/stations, while the original station configuration and equipment remains intact. Each system can be used in a stand-alone mode, behind a Private Branch Exchange (PBX) or with Centrex.

Panther II 820 System - The Pither II 820 system comprises one Key

Service Unit (KSU), designated the Panther II 820 KSU, and up to 20 Panther Telephone sets. See Note. It supports connection to a maximum of 8 Dual Tone Multi-Frequency (DTMF) or rotary lines.

General

Information

Page

Page 78

Trillium Standard Practice

’

Power Transfer Unit

Door

Module

Station Message

Detail Recording Unit

*Optional

4is

Printer

Figure 2-1 System Configuration

Standard Telephone

Extension

Terminal

‘iitional

Facsimile

General Information Page 2

Page 79

Panther II 820/1032/2064-100

Panther II 1032 System -

The Panther II 1032 system comprises one Key Service Unit (KSU), designated the Panther II 1032 KSU, and up to 32 Panther Telephone sets. See Note below. It supports connection to a maximum of 10 Dual Tone Multi-Frequency (DTMF) or rotary lines (or a combination of both).

Panther II 2064 System -

The Panther II 2064 system comprises two Key Service Units (KSUs), designated Panther II 1032 and 2064. The Panther II 1032 KSU acts as the main control centre for the system, and it accommodates the first 10 lines and 32 stations. The Panther II 2064 KSU allows expansion of the system up to 20 lines and 64 stations. Combined, the 1032 and 2064 KSUs support a maximum of 64 Panther Telephone sets (See Notej and a maximum of 20 Dual Tone Multi-Frequency (DTMFj or rotary lines (or a combination of both).

NOTE: The Panther II KSUs support all Panther Telephone sets. See Table 2-1, Set Migration.

2.0 3 The configuration maximums for the Panther II systems are given in Tables 2-2 to 2-4.

TYPE OF SET(S)

306 NHF/HF Sets 612 Std./Att. Sets 1032 NHF/HF Sets 2064 NHF/HF Sets 1032 DSS/BLF Unit 2064 DSS/BLF Unit Display Set Panther II Set

Table 2-1 Panther Telephone Set Migration

PANTHER II SYSTEM MIGRATION .

820

KSU 1032 KSU

YES YES YES YES YES YES YES YES YES YES YES YES YES

YES YES

2064 KSU

YES YES

YES YES YES

YES

General Information

Page 3

Page 80

Trillium Standard Practice

SYSTEM CAPABILITIES

Z.O./PBX/Centrex Lines ‘anther Sets

Qtendant Consoles

ntercom Speech Paths Ioor Modules Dower Fail Transfer

station Message Detail qecording

Note:

One

PFI’ Unit: Transfers 4 C.O. lines

TWO PFT

Units: Transfers 8 CO. lines to 8 standard telephones.

8 (7 with Door Answer) 20 HF or 20 NHF sets or a combination of both (max. 20 including Attendant Consoles) 10 maximum 4 2 2 See Note.

Baud Rate 150,300,600,1200,

2400,480O or 9600

RS-232C Connection

80 Column Printout

No protocol between data

recorder and printer

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

4 standard telephones.

Table 2-2 Panther II 820 System Configuration Maximums

General

Page

Information

Page 81

Panther II 820/1032/2064-100

SYSTEM CAPABILITIES

ZOJPBXICentrex Lines 10 (9 with Door Answer) ‘anther Sets

Utendant Consoles. ntercom Speech Paths 4 Ioor Modules >ower Fail Transfer 3 See Note.

32 HF or 32 NHF sets or a combination of both (max. 32 including Attendant Consoles) 16 maximum

Station Message Detail ?ecording

Baud Rate 150,300,600, 1200,

2400,480O or 9600

RS-232C Connection

80 Column Printout

No protocol between data

recorder and printer

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

Note: One PFT Unit: Transfers 4 C.O. lines to 4 standard telephones. Two PFI’ Units: Transfers 8 C.O. lines to 8 standard telephones. Three PFT Units: Transfers 10 C.O. lines to 10 standard telephones.

Table 2-3 Panther II 1032 System Configuration Maximums

General

Information

Page

Page 82

Trillium Standard Practice

Z.O./PBWCentrex Lines 20 See Note 1. ‘anther Sets

qttendant Consoles

ntercom Speech Paths 8 Ioor Modules Dower Fail Transfer

Station Message Detail qecording

SYSTEM CAPABILITIES

64 HF or 64 NHF sets or a combination of both (max. 64 including Attendant Consoles) 32 maximum. See Note 2.

6 (3 max. per KSU)

Baud Rate 150,300,600, 1200, 2400,480O or 9600

RS-232C Connection

80 Column Printout

9 No protocol between data

recorder and printer

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

Notes:

1. 18 C.O. lines with 2 Door Answer Units, 19 with 1 Door Answer Unit.

Sixteen 1032 DSS/BLF Consoles, or Fourteen 2064 DSS/BLF Consoles are allowed (max). If a combination of 1032 and 2064 DSS/BLF Consoles are used, the maximum number of 2064 DSS/BLF Consoles is 10.

Table 2-4 Panther II 2064 System Configuration Maximums

General Information Page 6

Page 83

Panther II 820/1032/2064-100

Key Service Unit (KSU)

2.0 4 The Key Service Unit, typified in Figure 2-2, is a microprocessor-controlled unit employing space division switching and stored program control to provide all of the switching and control requirements of the system. The KSU is wall mounted, and has connectors which facilitate connection of lines, telephone sets and ancillary equipment. The external lines are connected to the KSU directly. The sets are connected to the KSU via a Terminal Block (typically a 66Block or Bix Block). A 50pin connector connects the KSU to the Terminal Block, while 4-wire cables connect the Terminal Block to the sets (except where off-hook voice announce on a Panther II Display Set is used). Ancillary equipment is connected to the KSU directly, using the appropriate cable7connector. The two KSUs of the Panther II 2064 system are connected by two expansion cables included with the Panther II 2064 KSU. The Panther II 2064 KSU is mounted on the 1032 KSU using a mounting bracket

(included with the Panther II 2064 KSU).

Installation ad Commissioning

for installation instructions.

Refer to

2.0 5 The KSU operates from a 110 Vat, 60 Hz, 15 Amp mains supply. An external 24 Vdc battery backup unit can be connected to the KSU to maintain operation in the event of A.C. line power failure.

Panther II 82O/IO32/2064-200,

Figure 2-2 Key Service Unit

General Information

Page 7

Page 84

Trillium Standard Practice

Panther Telephone Sets

2.0 6 The

Panther II systems offer a range of ergonomically designed sets which encourage the user to take full advantage of the features offered by the system With the use of a Desk/Wall Mount unit, the sets may be wall-mounted. A typical set is shown in Figure 2-3.

82OlIO32l2064-105, Features and Services).

appropriate

Panther II User Guide.

(Illustration of the other Sets, is provided in

The

Panther Telephone sets which may be used

Operation of the Sets is provided in the

Panther II

with the Panther II system are:

Panther 2064 NHF (Non-Handsfree) Telephone Set -

a fully featured telephone having: twenty programmable C.O. Line keys, a Hold key, a Speaker key, a Conference key, a Speed key, a Redial key, a

Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps are provided to show the status of the outside lines, the intercom line and the microphone. The indicator lamps have distinctive flashing rates to further define the status of the line. Panther 2064 NHF telephone sets have Handsfree Answerback on intercom.

Panther 2064 Handsfree Telephone Set -

this set offers the features of the Panther 2064 Standard Set, with built-in speakerphone which provides full handsfree operation for internal and external calls.

Panther 1032 Standard NHF (Non-Handsfree) Telephone Set -

a fully featured telephone having: ten programmable CO. Line keys, a Hold key, a Conference key, a Speed key, a Mic on/off key, a Speaker key, a Redial key, a Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps are provided to show the Busy/Idle status of the outside lines, the intercom line and the microphone. The indicator lamps have

distinctive flashing rates to further define the status of the line. Panther

1032 NHF telephone sets have Handsfi-ee Answerback on intercom

General Information Page 8

Figure 2-3 Panther 1032 Set

Page 85

Panther II 820/1032/2064-100

Panther 1032 Handsfree Telephone Set - this set offers the features of the

Panther full handsfree operation for external and internal calls.

Panther 612 Standard NHF Telephone Set -

having: twelve interchangeable Direct Station Select/Speed Dial keys, six interchangeable CO. line keys, a Hold key, a Conference key, a Speed key, a Speaker key, a Mic on/off key, a Redial key, a

Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps

are provided to show the status of the outside lines, the intercom line

and the microphone. Panther 612 NHF Sets have Handsfree Answerback on intercom. The indicator lamps have distinctive flashing rates to further define the status of the line.

Panther 612 Attendant (HF/BLF) Telephone Set -

features of the Panther 612 Standard Set, plus handsfree operation for external and internal calls, and visual indication of the status of up to twelve sets in the system

Panther 306 Standard NHF (Non-Handsfree) Telephone Set -

featured telephone having: six interchangeable Direct Station

Select/Speed Dial keys, three interchangeable C.O. line keys, a Hold

key, a Conference key, a.Speed key, a Mic on/off key, a Speaker key, a Redial key, a Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps are provided to show the Busy/Idle status of the three outside lines, the intercom line and the microphone. The indicator lamps have distinctive flashing rates to further define the status of the line. Panther 306 NHF Sets have Handsfree Answerback on intercom.

1032

Standard Set, with built-in speakerphone which provides

a fully featured telephone

This set offers the

a fully

Panther 306 HF/BLF (HandsfreeIBusy Lamp Field) Telephone Set -

This

set offers the features of the Panther

306 Standard

Set, plus handsfree operation for external and internal calls, and visual indication of the Busy/Idle status of up to six sets in the system.

Panther II Display Telephone Set -

a fully featured telephone having: 20 Programmable keys which can be programmed as CO. Line keys, DSS/Speed Dial keys or feature keys; a Hold key, a Conference key, a Speed key, a Mic on/off key, a Redial key, a Speaker key, a Saved Number Redial (S/N Redial) key, an Intercom key, a Flash/Cancel key, a Display key, a Program key, a Message key, a Feature key and a soft-touch keypad. In addition, the telephone Set provides a 32-

character Liquid Crystal Display to monitor call activity at the Set, program messages, show date and time, and confirm dialed digits. The

Set is fully handsfree for external and internal calls, and provides system programming and Off-Hook Voice Announce capability.

Indicator lamps show the status of “appearing” outside lines, the intercom line and microphone.

General

Information

Page 9

Page 86

Trillium Standard Practice

Panther II Telephone Set -

a low cost telephone which has dial access capability for all the Panther II features. The Set has a Flash/Cancel key, a Conference key, an Intercom indicator, a Speaker key, a Speed key, a Redial key, a Hold key, and a soft-touch keypad

Direct Station Select/Busy Lamp Field (DSWBLF) Console

The

2.0 7

Direct Station Select/Busy Lamp Field (DSS/BLF) Console, shown in Figures 2-4 and 2-5, is used in combination with one Panther 1032,2064 or Panther II Display Set (if it is not wired for Off-Hook Voice Announce) to form an attendant position. The DSS/BLF Console provides visual indication of all other Panther Telephone sets in the system. It continuously monitors up to 32 or 64 stations, indicating the busy/idle status of stations through the on/off state of indicator lamps.

addition, it provides direct station select keys which allow the attendant to speed dial desired stations. Each 32- or 64-station DSS/BLF console occupies one station position at the KSU and must be connected in sequential order following the set’s

station position. The DSS/BLF console is connected to the KSU with standard 4-

conductor cable.

Figure 2-4

32.Station DSWBLF Console

General Information Page 10

Figure 2-5

64-Station DSS/BLF

Console

Page 87

Panther II 820/1032/2064-100

Ancillary Devices

2.0 8 Many options are available to enhance the operation of the Panther II systems.

They are:

Power Fail Transfer Unit,

power failure. In that event, the outside lines are automatically transferred to customersupplied standard single-line (2500- / 500~type) telephones. The Panther II 820 system supports a maximum of two Power Fail Transfer units, allowing all eight C.O. lines to be transferred to eight standard single-line telephones. The Panther II 1032 system supports a maximum of three Power Fail Transfer units, allowing up to 10 CO. lines to be switched to 10 standard single-line telephones. The Panther II 2064 system supports a maximum of six Power Fail Transfer units (3 maximum per cabinet)

allowing up to 20 CO. lines to be switched to 20 standard telephones.

Door Answering Unit,

on the Panther II 820 or 1032 systems and four locations (if two door answer units are connected) on the Panther II 2064 system (such as exterior doors), to be equipped .with one-touch intercom service. When a visitor presses the intercom button on the Door

Module, a distinctive ringing sound is heard on the last line of each set which has been programmed for Door Answering capability. Door Answering is ring on Line 8 of the Panther II 820 system, Line 10 of the Panther II 1032 system, and Line 20 of the Panther II 2064 system. Pressing the line key on the set, allows

conversation to take place. The Door Answering Unit connects to the Key Service Unit

via a 6-wire modular cord.

provides telephone service in the event of an electrical

supports two Door Modules which allow two locations

connected

Station Message Detail Recording (SMDR) Unit,

provides an interface between the Panther II system and an RS-232C serial printer for the purpose of recording call data; e.g., call duration, call date and time, identity of calling and called parties, account codes, etc. Alternatively, the SMDR interface can be used to connect the system to a computer terminal or stand-alone call accounting system.

FEATURES OVERVIEW

3.0

As with all Panther systems, the majority of the features offered by the system are an integral part of the Key Service Unit. The parameters assigned to each feature are preprogrammed at the factory with a default value, allowing the system to be

fully

operational upon power-up. At any time, the features can be reprogrammed by a craftsperson from the programming extension (station 10). A full description of each feature is given in Refer to

Panther II 82OlIO32J2064205, Programming

Panther II

820/1032/2064-105,

Features and Services.

for programming details.

General Information

Page 11

Page 88

Trillium Standard Practice

4. SYSTEM REQUIREMENTS

4.0 1 The

environmental and power requirements of the Panther II systems are given in Table 4-l and 4-2 respectively. The Dialing parameters of the system are given in Tables 4-3 to 4-5.

ENVIRONMENTAL REQUIREMENTS

Operating Temperature

Relative Humidity

Signaling - Rotary/Tone

32 -104 degrees F

(0 -

degrees C)

90% or less, non-condensing

Pulse Dial and/or Tone Dial

Table 4-1 Environmental Requirements

POWER REQUIREMENTS

AC Power Requirements

110 Volts +/- 10% @O/60 Hz)

1.8 Amp max load (per KSU)

200

Paging Output Level Music Input Level Station Loop Limit

mV rms into 600 ohms

50 mV rms

120 ohms maximum (Equivalent to 2000 feet of 24 AWG)

C.O. Loop Limit

1200 ohms

General Information Page 12

Table 4-2 Power Requirements

Page 89

FFUXUENCY

Panther II 820/1032/2064-100

Digit

1 697

2 697 1.336

3 697 4 770 5 770

6 770 1.477 7 852 1.209

8 852

9 852 1.477 0 941

* 941

# 941

Table 4-3

Low Group

High Group

1.209

1.477

1.209

1.336

1.209

1.477

MF Signaling Frequency

1 Pulse Rate

Make Ratio

Table 4-4 Pulse Rate and Make Ratio

Specs.

Sending Time

over 50 ms over 75 ms

TONE DURATION

Minimum Pause over 100 ms over 100 ms over

Table 4-5 DTMF Dialing Speed

over 100 ms over 200 ms

100 ms over 100 ms

General Information

Page 13

Page 90

‘.

,_>,.,

‘,;,:,.,:

‘~,:-. ;.

._ ,.-

_; :

.:.

_..

_’ ;

.:‘.

-1

.‘.

91-0472-1BZ Dee

HZAfURES & SERVICES

1989 Printed in U.S.A.

TRILLIUM

-sY=t-

F-3610-1

Page 91

Trillium Standard Practice 91-0472-1B

Panther@ II 820/1032/2064-105

Electronic Key Telephone System

FEATURES AND SERVICES

TABLE OF CONTENTS PAGE

Panther II 820/1032/2064-105

Issue 2, June, 1989

GENERAL

IIltrodLlCtkXl

Reason For Issue

PANTHER TELEPHONE SETS AUDIO AND VISUAL INDICATOiXS SYSTEM FEATURES

Auto Hold Auto Line Select / Auto Intercom / Manual Select Battery Backup Capability Block Programming Camp-On Discriminating Ringing Flash/CanceKTransfer Flexible Master Station Numbering Flexible Ringing Assignment

Hold Recall Incoming Line Only Intercom on Hold Tenanting Line Pools Loud Bell Dry Contact Multiple Attendants Night Transfer Groups Night Transfer (Manual and Auto) On-Line Programming PBXKentrex Compatible Pickup Groups Private Lines Programmable Relay

Ringing Line Preference (Ringing Line Pickup)

Ringing Over Paging Set Migration StatioGHunting Groups

System Clear Tenant Types Toll Restriction by Line

2 6

;

9 10 10

E 11

:z 13

13 14

:t 15 16 17 17 18 18 19

;;

20 :: ;z

23 23

Features and Services

Page i

Page 92

Trillium Standard Practice

TABLE OF CONTENTS

Toll Restriction by Station Toll Restriction Exception Tables

Station Security Zone Paging Groups

STATION FEATURES

Account Codes (Forced and Manual)

Alarm Reminders

All CallPage.-.

Background Music Busy Override Callback Call Hold / Hold Recall Call Hold Retrieve Call Park Call Pickup - Local Call Pickup - Remote Calling the Attendant Call Transfer - Voice Common Speed Call - Dialing Common Speed Call - Storing Conference Call - External Conference Call - Internal Conference Call - Mixed

Dial Signal Conversion Do Not Disturb Do Not Disturb Override Exclusive Call Hold Executive Override External Loudspeaker Paging

Handset / Handsfree

Handsfree Answerback

Incoming Calls

Intercom Paging - To An Individual Station

Internal Call Forwarding Last Number Redial

Line Pool Access

Line Queuing

Meet-Me Answer

Message Waiting

Music on Hold

Music Through External Page

Night Pickup

Off-Hook Voice Announce

On Hold Access

On-Hook Dialing

PAGE

Features and Services

Page ii

Page 93

TABLE OF CONTENTS

Outgoing Calls Preprogrammed Messages Prime Line Select / Prime Line Preference Private Speed Call - Dialing Private Speed Call - Storing Programmable C.O. Lines Programmable DSS/Speed Programmable Feature Keys Programmable User Names Saved Number Redial Set Feature Clear

Station to Station Calling Transfer of Master Attendant Capability Transfer Ringing / Transfer Ringing Return Zone Paging

Panther II 820/1032/2064-105

PANTHER II DISPLAY SET FEATURES

32-character Liquid Crystal Display (LCD)

Alarm Reminder Messages Calling Party Identificacon Call Timer Display Call Transfer Display Camp-on Display C.O. Line Ringing Display

Conference Display Dialed Number Display Display Key Feature Key Hold Display Hold Recall Display LCD Intensity Control Message Key Message Waiting Display

Paging Display Personalized Messages Program Key

Saved Number Redial Key

Secure Number Display Speed Dial Display System Time /bate Setting and Display Transfer Ringing Display

Features and Services

Page iii

Page 94

1. GENERAL

Introduction

Panther II 820/1032/2064-105

1.0 1

This Practice provides a description of the features and services offered by the Panther II 820,1032 and 2064 Electronic Key Telephone Systems. The Practice is atranged such that the features and services are

presented in alphabetical order, under the following three categories:

System Features -

includes features that may require some

programming, and are available on a systemwide basis.

Station Features -

includes features that may require some

programming, and are available on a set-by-set basis.

Panther II Display Set Features -

includes special or added

capabilities of this particular Set.

1.02

of the feature or service; any

feature or service; and the feature or service. Refer to

Programming

description

Each feature listing in Sections 4 and 5 provide: a brief

conditions

programming codes

Panther II 820/1032/2064-205,

that may affect operation of the

that are required to perform

for further programming details. Section 6 provides only a

of the feature or service as it applies to the Panther II Display

description

Set.

1.0 3 Optional add-on modules are not discussed in this Practice. Refer to

the following Sections for details on these peripherals:

Door Answer Unit and Module -

Power Fail Transfer Unit -

SMDR Unit -

Panther II 820/1032/2064-292.

Panther II 820/1032/2064-291.

Panther II 82OlIO32/2064-290.

Reason For Issue

1.0

4 This is the second issue of this Practice. It is one of the set of Practices written to assist a craftsperson install, operate and maintain the system in the field.

Features

and Services

Page

Page 95

Trillium Standard Practice

2. PANTHER TELEPHONE SETS

2.0 1

Telephone Sets. Although similar in appearance, the various Panther Sets which may be installed in a system, differ in the number of keys and indicators they contain. All models of Panther telephone Sets can be connected to the three Panther II systems.

They are:

Features are seiected using the keys and indicators of the Panther

The Panther 306 Non-Handsfree (NHF) Telephone Set

The Panther 306 Handsfi-ee/Busy Lamp Field (HF/BLF)

Telephone Set

The Panther 612 Standard Telephone Set

The Panther 612 Attendant (HF/BLF) Telephone Set

The Panther 1032 NHF Telephone Set

The Panther 1032 HF Telephone Set

The Panther 1032 Direct Station Select/Busy Lamp Field

(DS VBLF) Consoie

The Panther 2064 NHF Telephone Set

The Panther 2064 HF Telephone Set

The Panther 2064 DSS/BLF Console

The Panther II Set (may be referred to, as the Basic Set)

The Panther II Display Set.

;

2.02 The keys and indicators of various Sets are shown in Figures 2-l through 2-7.

Features

Page 2

and Services

Page 96

Panther II 820/1032/2064-105

\- BLF Indicators

Ringer Volume

Speaker Volume Y

FIGURE 2-1 PANTHER 306 HF/BLF TELEPHONE SET

: [

Y I

b-0 I

’

Line

Asterisk(*)

Microphone

Redial Station Select/

Speed Call Hold

Flash/Cancel

Conference

Intercom

Mic On/Off Speaker

Speed

Pound (#)

Ringer

Volume

Speaker Volume

FIGURE 2-2 PANTHER 612 ATTENDANT TELEPHONE SET

Features

and

Services

Page 3

Page 97

Trillium Standard Practice

Ringer -

Volume

C.O.

Line

Indicators Line

Hold

Flash/Cancel

.._

.\ .,

Speaker Volume -

Asterisk(*)

Microphone

Conference

~Intercom

Mic On/Off Speaker

Speed

FIGURE 2-3 PANTHER 1032 HF TELEPHONE SET

Ringer Volume

Features Page

and

Services

Speaker Volume -

_ Mic On/Off

Speaker

Speed

Pound (#)

Redial

Asterisk(‘)

Microphone

FIGURE 2-4 PANTHER 2064 HF TELEPHONE SET

Page 98

Panther II 820/1032/2064-l 05

Ringer

Triuham=

w-s

mm-

RclrpSet

Volume

-m

-m m-m

--m

C.V

““?mam

--,A

“1 =

Hold

Redial

FIGURE 2-5 PANTHER II TELEPHONE SET

.e,

Flash/Cancel

Conference

Intercom

Speaker

Hold-

Redial

S/N Redial

Display

Progra

Message I

Feature i ~

I I I I

Speed

FIGURE 2-6 PANTHER II DISPLAY TELEPHONE SET

Intercom

Features and Services

Page 5

Page 99

Trillium Standard Practice

FIGURE 2-7 PANTHER 1032 DSSlBLF CONSOLE

3. AUDIO AND VISUAL INDICATORS

3.0 1

The operation

(tones) and visual (indications) which keep the user informed of many factors related to the call.

3.0 2

Audio indicators in the form of tones having different frequencies and repeat rates are heard by the user during a call to indicate various events; e.g., a tone is heard when the Executive Override feature is invoked. These tones are identified in Table 3-l and Table 3-2. Table 3-l lists the tones which may be heard during a intercom call and Table 3-2 lists the tones which may be heard during a call to/from a C.O. line.

3.0 3

Visual indicators, namely the C.O. line LEDs, the INT LED and the

MIC LED, can be On, Off or flashing to indicate different status; e.g., if the

C.O. line LED lights solid, this indicates that the line is busy. Stnce flash

rates are set-dependant, the LEDs and their various flash rates are described

in each Panther Set’s respective User Guide.

of any Panther telephone Set is enhanced by audio

Features and Services Page 6

Page 100

Panther II 820/1032/2064-105

Status

Call arrive (voice)

Back Tone

Call arrive (tone)

Back Tone

Pagin Tone

(All ca I) (External)

Back Tone

Tone Sianal

1 0.96s 1

t-i

3.8s

.9s

m--m

1 3.8s 1

0.12s

9.48s 0.48s

Tone Frequency

400 Hz

Paging Tone (Zone)

Back Tone

Busy Tone

Door Phone

’

Door Phone

400 Hz

hxa fii.!!i 16l-i~

-a___

400 Hz

a: 430 Hz

b: 580 Hz modulated 16 Hz

TABLE 3-1 INTEkCOM CALL TONES

Features and Services

Page

Trilliam Panther II Feat Mod IV User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

1. INTRODUCTION

General

2. FEATURE MODULE IV SOFTWARE

General

Installation

Initial Installation

Additional Features

Enhanced Call Forwarding

Station Display

Display for Transfer Ringing to Attendant Station

Loud Bell Ringing/Ringing Over Paging By Line

3. ON PREMISE STATION UNIT

General

Installation

4. ON PREMISE STATION DEVICES

General

Auto Attendant

Voice Mail

5. ON PREMISE STATION UNIT PROGRAMMING

General Programming

Type of ONS Device

ONS Station Features

Setting Call Forwarding

Programming DTMF Digit Strings for Automatic Access

DTMF Digit Timing

Pause Duration for Automatic Access

Transfer Ringing Time

Examples of Call Forwarding to Voice Mail

External Incoming Call to Voice Mail by Call Forwarding

Internal Call to Voice Mail by Call Forwarding

TABLE OF CONTENTS

1. INTRODUCTION

GENERAL

REASON FOR ISSUE

GENERAL

INSTALLATION

ADDITIONAL FEATURES

3. OPTIONS INTERFACE HARDWARE UNIT

GENERAL

INSTALLATION

FEATURES

TABLE OF CONTENTS

1. GENERAL

Introduction

Reason For Issue

SYSTEM OVERVIEW

General

Figure 2-2 Key Service Unit

Panther Telephone Sets

Ancillary Devices

FEATURES OVERVIEW

4. SYSTEM REQUIREMENTS

1. GENERAL

Introduction

Reason For Issue

2. PANTHER TELEPHONE SETS