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GUARANTEE CONDITIONS
Standard guarantee conditions
We, Tricity Bendix, undertake that if within 12 months of the date of the purchase this Tricity Bendix
appliance or any part thereof is proved to b e defective by reas on only of faulty wor kmanship or mat erials,
we will, at our option re pair or replace the same FR EE OF CHARGE for labour, materials or carr iage on
condition that:
· The ap pliance has been correctly i nstalled and use d only on the electricity supply stated on the ratin g
plate.
· The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer’s instructions.
· The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any
person not authorised by us.
· All service work under this guarantee must be undertaken by a Service Force Centre.
· Any appliance or defective part replaced shall become the Company’s property.
· This guarantee is in addition to your statutory and other legal rights.
Home visits are made betwe en 8.30am and 5.30pm Monday to Friday. Visits may be available o utside
these hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
· Dama ge or calls resulting from transport ation, improper use or neglect, the rep lacement of any light
bulbs or removable parts of glass or plastic.
· Costs incurred for calls to put righ t an appliance which is improperly installed or calls to appliances
outside the United Kingdom.
· App liances found to be in use wit hin a comm ercial envir onment, plus thos e which are s ubject to re ntal
agreements.
· Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new
home subject to the following qualifications:
· The guarantee starts from the date you first purchased your product.
· The guar antee is for the s ame period an d to the same extent for lab our and par ts as exists in the new
country of use for this brand or range of products.
· This guarantee relates to you and cannot be transferred to another user.
· Your new home is within the European Community (EC) or European Free Trade Area.
· The pro duct is insta lled and used in ac cordanc e with our ins tructi ons a nd is on ly us ed dom estic ally, i.e.
a normal household.
· The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of
your new home. They will then ensure that the local Service Organisation is aware of your move and able
to look after you and your appliances.
France Senlis +33 (0) 3 44 62 20 13
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordernone +39 (0) 800117511
Sweden Stockholm +46 (0) 20 78 77 50
UK Slough +44 (0) 1753 219898
Ireland Dublin +353 (0) 1 4090752