Reversible Oven Door ....................................................................................................................8
General Notes on Using Your Appliance .......................................................................................8
About Condensation and Steam ....................................................................................................8
Grill and Oven Furniture .................................................................................................................8
Getting to Know Your Appliance ..........................................................................................................9
The Control Panel ..........................................................................................................................9
The Radiant Hob .................................................................................................................................... 10
Hints and Tips ................................................................................................................................ 10
Deep Fat Frying ...................................................................................................................................... 11
The Grill .................................................................................................................................................. 12
The Grill Pan and Handle ............................................................................................................... 12
Hints and Tips ................................................................................................................................ 12
The Oven ................................................................................................................................................. 14
To Fit the Oven Shelves ................................................................................................................. 14
Hints and Tips ................................................................................................................................ 14
Thank you for buying a Tricity Bendix appliance. With our 80 years experience in
developing and manufacturing the very best in U.K. appliances, you can be
assured that you have purchased a hard working, reliable, quality product.
Tricity Bendix appliances comply with British Standard safety and performance
requirements.They have been approved by BEAB (British Electrotechnical
Approvals Board) and are covered by a 12 month parts and labour guarantee.
To get the best from your new Tricity Bendix appliance, we ask that you PLEASE
READ THESE INSTRUCTIONS CAREFULLY. Particular attention should be made
to cooking times and temperatures, which may differ, from your previous
appliance.
It is most important that this instruction book is retained with the appliance for
future reference. Should the appliance be sold, or if you move house and leave the
appliance, always ensure that the book remains with the appliance. This will
enable the new owner to be acquainted with the functioning of the appliance and
the relevant warnings.
Please read the whole instruction book before attempting to use the appliance
ensuring you follow the recommendations given.
4
SAFETY
THESE WARNINGS ARE PROVIDED IN
THEINTERESTSOFYOURSAFETY.
ENSURETHATYOUUNDERSTAND
THEM ALLBEFOREINSTALLINGOR
USING THE APPLIANCE.
PLEASE
READ
CAREFULLY
BEFORE INSTALLATION
This appliance is heavy and care
must be taken when moving it.
Ensure thatall packaging, both
inside and outside the appliance has
been removed before the appliance
is used.
Iftheapplianceistobeplacedona
base, measures must be taken to
prevent the appliance slipping from
the base.
DURING OPERATION
Do not use this appliance if it is in
contact with water. Never operate it
with wet hands.
This appliance is designed to be
operated by adults. Young children
must not be allowed to tamper with
theapplianceorplay withthe
controls.
During use the appliance becomes
Hot. Care should be taken to avoid
touching the heating elements inside
the oven.
CAUTION: Accessible parts may
be hot when the grill is in use.
Young children should be kept
away.
Take great care when heating fats
and oils, as they will ignite if they
become too hot.
Do not trytoliftormovethe
appliancebypullingthedoor
handles.
The electrical installation work must
beundertakenbyaqualified
electrician/competent person.
It is dangerous to alter or modify the
specifications of the appliance in any
way.
Do not allow young children to play
with any part of the packaging.
After installation, please dispose of
the packaging with due regard to
safety and the environment, your
local authority can arrange this.
This appliance has been designed for
cooking edible foodstuffs only, and
must not be used for any other
purposes.
Never place plastic or any other
material which may melt in the oven
or on the hob.
Ensure cooking utensils are large
enough to contain foods to prevent
spillages and boil overs.
The handles of saucepans which are
smaller than the heated area on the
hob will become hot.Ensure your
hand is protected before handling the
pan.
5
Takecaretofollowthe
recommendations given for tending
the food when grilling.
Do not leave the grill pan handle in
positionwhengrillingasitwill
become hot.
Always use oven gloves to withdraw
the grill pan, when grilling.
Followtherecommendationson
page 12.
Do not leave utensils containing
foodstuffs, e.g. fat or oil in or on the
appliance in case it is inadvertently
switched ON.
Cookers and hobs become very hot,
and retain their heat for a long period
of time after use. Children should be
kept well away from the appliance
until it has cooled.
GENERAL
AFTER USE
Ensurethatallventsareleft
unobstructed to ensure ventilation of
theovencavity.
Ensure the anti-tilt shelves are put in
place correctly. Refer to instructions
on page 14.
Never line any part of the appliance
with foil. Do not allow heatproof
cooking materials e.g. roasting bags,
to come into contact with oven
elements.
Alwaysstandbackfromthe
appliance when opening the oven
door to allow any build up of steam or
heat to release.
Neverleavetheappliance
unattended when the oven door is
open.
Donotplacesealedcansor
aerosols inside the oven. They may
explode if they are heated.
Under no circumstances should
any repairs be carried out by an
inexperienced person as this may
cause injury or serious malfunction.
This appliance should be serviced by
an authorised service Engineer and
only genuine-approved spare parts
should be used. Details of repair and
servicing arrangements are supplied
on page 20 of this book.
Do not stand on the appliance or on
the open oven door.
Do not hang towels, dishcloths or
clothes from the appliance or its
handle. They are a safety hazard.
Always switch OFF the appliance at
itspowerpointandallowthe
appliancetocoolbeforeany
maintenance or cleaning work is
carried out.
Onlycleanthisappliancein
accordancewiththeinstructions
given this book.
Ensure that all control knobs are in
the OFF position when not in use.
For hygiene and safety reasons
this appliance should be kept
clean at all times.A build-up of
fats orother foodstuffs could
result in a fire, especially in the
grill pan.
Your safety is of paramount importance.
Therefore, if you are unsure about any of
the meanings of these WARNINGS contact
the:
Customer Care Department
Telephone 0870 5 950950
6
INTRODUCTION
WARNING: THIS APPLIANCE MUST BE EARTHED
RATING PLATE
This is situated on the front frame of the appliance
and can be seen upon opening the top cavity door.
Alternatively the rating plate may also be found on
the back or top of some models (where applicable).
The appliance must be protected by a suitably
rated fuse or circuit breaker.The rating of the
appliance is given on the rating plate.
Do not remove the rating plate from the
appliance as this may invalidate the guarantee.
INSTALLATION
If your appliance has been damaged in transit,
contact yoursupplierimmediately.DO NOT
attempt to install it.
Your appliance left the factory fully packaged to
protect it from damage. If it is delivered without
packaginganddamagehasoccurred,the
manufacturer cannot accept responsibility. Contact
you supplier for advice.
This is a type X appliance, which means it is freestanding and can be fitted with cabinets on one or
both sides. It may not be fitted any closer into a
corner thanshown in the diagram below.
Side walls which are above hob level should be
protectedbyheatresistantnon-combustible
material and MUST NOT be nearer than 40mm to
the hob side.
A nominal air gap of 10mm at the sides of the
appliance is required to enable the appliance to be
moved into position.
Overhanging surfaces or a cooker hood should be
a minimum of 685mm above the hob.
Once the packaging has been removed the
appliance should only be moved by hand.DONOT use a sack barrow or any other aid to lift the
appliance as damage may occur.
Connection to the electricity supply must be carried
out by a qualified electrician/competent person.
The electrical connection should be made using a
double pole isolating switch (cooker socket) with at
least 3mm contact separation in all poles.The
cable must have conductors of sufficiently high
cross-sectional area to prevent overheating and
deterioration.
To move the appliance, open the main oven door,
and lift the appliance by holding inside the top of
the oven compartment.
7
REVERSIBLE OVEN DOOR
GRILL AND OVEN FURNITURE
If you require the oven door to be hinged on the
opposite side, you will need to contact a qualified
Service Engineer. See pages 21 and 22 for your
nearest Service Force Centre.PLEASE NOTE
that a charge will be made.
GENERAL NOTES ON USING YOUR
APPLIANCE
We suggest that you run the oven elements for 10
– 15 minutes at 220
their surfaces. The procedure should be repeated
with the grill for approximately 5 – 10 minutes.
During this period an odour may be emitted, it is
thereforeadvisabletoopenawindowfor
ventilation.
o
C to burn off any residue from
ABOUT CONDENSATION AND STEAM
When food is heated it produces steam similar to a
boiling kettle. The oven is vented to allow some of
this steam to escape. However, always stand back
from the appliance when opening the oven door to
allow any build up of steam or heat to release.
The following items of grill/oven furniture have
been supplied with the appliance.
1 grill pan
1 grill pan handle
1 grill pan grid
If the steam comes into contact with a cool surface
on the outside of the appliance, e.g. a trim, it will
condense and produce water droplets.This is
quite normal and is not caused by a fault on the
appliance.
To prevent discolouration, regularly wipe away
condensation and also soilage from surfaces.
For your safety wall coverings at the rear of the
appliance should be securely fixed to the wall.
1 spillage tray
2 straight shelves
for oven cooking
The spillage tray sits above the grill element and
prevents fat slashing onto the grill roof.
The spillage tray may be easily removed for
cleaning.
Scuffing of the Stayclean oven side linings by the
oven furniture pack may occur during transit.
These markswill disappear aftertheoven
elements have been burnt off for the first time.
8
GETTING TO KNOW YOUR APPLIANCE
THE CONTROL PANEL
A
D
B
C
FEATURES
A-Hotplate Controls
B-Grill Control
C- Oven Indicator
D- Oven Temperature Control
9
THE RADIANT HOB
USING THE HOB
•To operate the hotplates, turn the control
knobs clockwise from the 'OFF' position (0) to
the required setting.
•The highest number represents the hottest
setting and the lowest number the coolest
setting.Choose a setting appropriate to the
quantity and type of food to be cooked.
RECOMMENDED SAUCEPANS
For speedand economyonly good quality
saucepans with flat bases and close fitting lids are
recommended.
The saucepan base should cover the hotplate as
much as possible.A base diameter of up to
225mm (9”) may be used on a 180mm (7”)
hotplate.
•Avoid placing fish kettles or large preserving
pans across two hotplates as this may cause
damage.
•Followanyguidelinesprovidedbythe
saucepanmanufacturer,particularlythose
relating to recommended heat settings.
•Avoid using thin, badly dented or distorted
saucepans. Those with uneven bases should
not be used.
Pressure cookers, preserving pans, etc., should
comply with the recommendations given above.
TraditionalroundbottomedWokswithflatbottomed bases are available and do comply with
the above recommendations.
HINTS AND TIPS
•Lift, rather than slide saucepans on and off the
hotplates. This will help to reduce scratches
and maintain the efficiency of the hotplates.
•To prolong the life of the hotplates:-
•Never use utensils with a skirt, e.g. a
bucket.
•Never use an asbestos mat.
•Never line the spillage tray with foil.
•Never leave the hotplates ON when not
covered with a saucepan.
•For full detailson deepfat frying and
preserving refer to instructions on page 11.
10
DEEP FAT FRYING
SPECIAL FRYING NOTE:
For safety purposes when deep fat frying, fill the
pan one third full of oil, DO NOT cover the pan with
alidandDO NOT leave the pan unattended. In
the unfortunate event of a fire, switch the appliance
OFF at the electricity supply and cover the pan
with a lid or damp cloth to assist in smothering the
flames.
DO NOT use water on the fire. Leave the pan to
cool for at least 30 minutes before moving it.
6. Frying temperatures
CelsiusFahrenheit
Scale (°C)
150
First frying of potatoes
Second frying of potatoes
Frying chicken and fish195380
170340
175350
180360
190375
200390
Scale (°F)
300
DO NOT leave the fat or oil in the frying pan on the
hob to store it in case the hob is inadvertently
switched ON.
1. Preparing the food.
Seal the food by coating with flour, egg and
breadcrumbs or batter. Do not use a basket
with batter coated foods as they will stick.
2. Amount of oil.
For safety purposes fill the pan only one-third
full of oil.
3. Testing the temperature of the oil.
It is advisable to use a thermometer to test the
temperature of the oil. Alternatively, drop a
small cube of bread into the oil which should
be brown in just under a minute if the oil is at
the correct temperature of 190°C/375°F.
4. Cooking the food.
PRESERVING
1. DO NOT use a pan that overlaps the perimeter
of the hob trim.
2. To allow for a full rolling boil, the pan should be
no more than one third full when all the
ingredients have been added. It is better to
use two pans rather than overfill one, or use
half quantities.
3. Use firm fruit or vegetables and wash well
before using.
4. Preserving sugar gives clear jam, however
granulated sugar is cheaper and gives equally
good flavour.
5. Crystallization may be caused if sugar is not
completely dissolved before bringing jam to the
boil. Over boiling will affect the flavour, setting
properties and colour of the jam.
6. To test jam for setting:
Lower the food gently into the oil. Do not add
too much food at once or the temperature of
the oil will be reduced and may result in soggy,
greasy food.
Turn the food if necessary; doughnuts float to
the surface so will not brown on the upperside
if not turned. Once cooked, drain the food on
absorbent paper.
5. Double frying chips.
Double frying will ensure good chips. First fry
the chips for a few minutes at 170°C/340°F to
seal the outside. Remove the chips from the
oil.Increase the temperature of the oil to
190°C/375° to finish cooking and brown the
chips.
Chips may be kept for several hours after the
first frying before finishing off with the second
frying.
If a jam thermometer is available, boil jam to
104°C. Marmalade should be boiled to 106°C.
If a jam thermometer is not available, remove
pan from heat, place sample of jam on dish
and cool quickly (i.e. in a freezer or frozen food
storage compartment of a refrigerator). When
cold it will crinkle and hold the mark of a finger
run through it, if it is at setting point.
7. The scum should be removed as soon as
possible after setting point has been reached.
Marmalade should be allowed to cool before
potting to prevent the peel rising.
11
THE GRILL
CAUTION – ACCESSIBLE PARTS MAY BECOME HOT WHEN THE GRILL IS IN USE.
CHLDREN SHOULD BE KEPT AWAY.
•To operate the grill, turn the grill control
clockwise from the 'OFF' position (0) to the
required setting.
•The highest number represents the hottest
setting and the lowest number the coolest
setting.
NOTE
THE GRILL DOOR MUST BE LEFT OPEN
DURING GRILLING.
THE GRILL PAN AND HANDLE
The grill pan is supplied with a removable handle.
To insert the handle, press the button on the
handle with the thumb and pivot the handle slightly
upwards inserting the lip into the widest part of the
bracket.Move the handle towards the right to
remove from the bracket.
ALWAYS REMOVE THE GRILL PAN HANDLE
DURING GRILLING.
To correctly locate the grill pan ensure the pan
locates into the runners in the grill compartment
side panels. There are two alternative positions.
To check the progress of the food being grilled, the
grill pan should be withdrawn on the runners to
attend to food during cooking or the grill pan can
be lifted away from the appliance and rested on a
heat resistant surface.
12
HINTS AND TIPS
•Food should be thoroughly dried before grilling
to minimise splashing. Brush lean meats and
fish lightly with a little oil or melted butter to
keep them moist during cooking.
mushrooms may be placed underneath the
grid when grilling meats.
•When toasting bread use the top runner
position.
•Adjust the grill pan to suit. Preheat the grill on
a full setting for a few minutes before cooking.
Adjust the heat setting and runner position as
necessary during cooking.
Sausages220-30
Steaks - Rare26-12
Medium212-16
Well Done214-20
Toasted Sandwiches23-4
Shelf positions are counted from the bottom
upwards.
The times quoted above are given as a guide and
should be adjusted to suit personal taste.
Adjust the grill pan grid to suit the type of food to
be cooked.
•The food should be turned over during cooking
as required.
13
THE OVEN
•To operate the oven turn the oven temperature
control to the required temperature.
THINGS TO NOTE
The oven indicator neon will glow until the oven has
reached the required temperature and then go out. It
will turn ON and OFF periodically during cooking
showing that the temperature is being maintained.
TO FIT THE OVEN SHELVES
The shelves should be fitted with the straight rods
uppermost on the frame and the forms towards the
back of the oven. If not fitted correctly the anti-tilt
and safety stop mechanism will be affected.
HINTS AND TIPS
•Arrange the shelves in the required positions
before switching the oven ON.Shelf positions
are numbered from the bottom upwards.
•Theovenisfittedwithsideelements. Thetopof
the oven is the hottest part of the oven and the
bottom the coolest.
•Avoid placing food too close to the side element
oven linings to prevent scorching.
•Do not line any part of the oven with aluminium
foil as it may cause damage or interfere with the
air circulation.
For best results always:-
•Preheat the oven until the indicator neon goes
out.
•For economy leave the door open for the shortest
possible time particularly when placing food into
a pre-heated oven.
14
O VEN COOKING CHART
The oven temperatures are intended as a guide only. It may be necessary to increase or decrease the temperature
by 10°C to suit individual preferences and requirements
Shelf positions are counted from the bottom of the oven.
MAIN OVEN SHELF
FOOD
Biscuits4 and 5190-20010-20
Flapjacks5180-19025-30
Shortbread3150-16045-65
chicken3180-1901½ hours
Cakes:Small & Queen2 and 5180-19020-25
Victoria sandwich2 and 5180-19020-25
Gingerbread3150-1601¼-1½ hours
Madeira3170-1801-1¼ hours
Rich fruit3150-1602¼-2¾ hours
Christmas2140-150Depending on size 3-4½ h
Meringues290-1002½-3 hours
Convenience foodsFollow instructions on the pack
Fish3180-19020-30
Fish pie (potato topped)3200-21020-25
POSITIONS
1 and 5210-22020-30
COOKING
TEMP (°C)
APPROXIMATE
COOK
(TIME MINS)
Shepherds pie4210-22040-45
Fruit pies and crumbles4210-22040-45
Milk puddings2150-1601½-2 hours
Pastry: Choux – Chocolate eclairs2 and 5190-20030-35
Profiteroles2 and 5180-19020-30
Shortcrust – Mince pies2 and 5200-21015-20
Flaky/Puff pies3220-23030-40
Quiche Lorraine/tarts/flan5200-21030-45
Meat pie5200-21030-45
Plate tarts/pies2 and 5200-21030-45
Scones2 and 5230-2408-12
Soufflé320030-40
Roasting Meat and Poultry1180-200See Roasting Chart
Pasta e.g. Lasagne320030-40
Vegetable dishes
The oven temperatures are intended as a guide only.It may be necessary to increase or decrease the
temperatures by 10°C to suit preferences and requirements.
TEMPERATURES (°C)
MEATFAN OVEN
Beef180-200°C
Beef, boned180-200°C25-35 minutes per ½kg (1lb)
Mutton and Lamb180-200°C25-35 minutes per ½kg (1lb)
Pork and veal180-200°C30-40 minutes per ½kg (1lb)
Ham180-200°C30-40 minutes per ½kg (1lb)
Chicken180-200°C15-20 minutes per ½kg (1lb)
Turkey and Goose180-200°C15-20 minutes per ½kg (1lb) up
20-35 minutes per ½kg (1lb)
and 20-35 minutes over
and 25-35 minutes over
and 25-35 minutes over
and 30-40 minutes over
and 30-40 minutes over
and 20 minutes over
to3½kg(7lb)then15minutes
per ½kg (1lb) over 3½kg (7lb)
COOKING TIME
Duck180-200°C25-35 minutes per ½kg (1lb)
and 25-35 minutes over
Pheasant180-200°C35-40 minutes per ½kg (1lb)
and 35-40 minutes over
Rabbit180-200°C20 minutes per ½kg (1lb)
and 20 minutes over
Potatoes with meat180-200°CAccording to size
Potatoes without meat190-200°CAccording to size
The roasting temperatures and times given in the chart should be adequate for most joints, but slight adjustments
may be required to allow for personal requirements and the shape and texture of the meat. However, lower
temperatures and longer cooking times are recommended for less tender cuts or larger joints.
Wrap joints in foil if preferred, for extra browning uncover for the last 20 – 30 min. cooking time.
16
CARE AND CLEANING
ALWAYS SWITCH OFF THE
ELECTRICITY SUPPLY AT THE MAIN
WALL SWITCH AND ALLOW THE
APPLIANCE TO COOL BEFORE
CLEANING.
CLEANING MATERIALS
Beforeusinganycleaningmaterialsonyour
appliance, check that they are suitable and that their
use is recommended by the manufacturer.
Cleaners that contain bleach should NOT be used as
they may dull the surface finishes. Harsh abrasives
should also be avoided.
CLEANINGTHEOUTSIDEOFTHE
APPLIANCE
DO NOT use abrasive cleaning materials, or scourers
on the outside of the appliance as some of the
finishesarepaintedanddamagemayoccur.
Cleaners that contain bleach should NOT be used as
they may dull the surface finishes.Regularly wipe
over the control panel, splashback, oven doors and
cooker sides using a soft cloth and liquid detergent.
CLEANING THE HOB AND HOTPLATE
TRIMS
Clean the hob surface with liquid detergent or a mild
abrasive cleaner, e.g. Cif.
The chrome hotplate trims are removable for cleaning,
and can be washed in the dishwasher. The chrome
hotplate supports should NOT be removed.
CLEANING THE SPILLAGE TRAY, GRILL
AND OVEN FURNITURE
All removable parts, except the Stayclean oven panels
and grill pan handle can be washed in the dishwasher.
The grill pan, grill pan grid, spillage tray and oven
shelves can be cleaned using a soap impregnated
steel wool pad. Soaking first in soapy water will make
cleaning easier.
CLEANING INSIDE THE OVEN AND GRILL
COMPARTMENTS
The vitreous enamel in the grill compartment and on
the oven base can be cleaned using normal oven
cleaners or aerosol oven cleaners with care.
DO NOT ATTEMPT TO REMOVE ANY OF THE
CONTROL KNOBS FROM THE PANEL A S THIS
MAY CAUSE DAMAGE AND IS A SAFETY HAZARD
Ensurethatthemanufacturersinstructionsare
followed and that all parts are well rinsed afterwards.
Aerosol cleaners must not be used on Stayclean
surfaces and must not come into contact wit
elements as this may cause damage.
CARE OF STAYCLEAN SURFACES
Your appliance has oven linings coated with a special
finish to help make cleaning the oven easier.
The Stayclean surfaces destroy splashes of food and
fats when the oven temperature is raised to around
220°c.
It is a good idea to run the oven for an hour or two per
week to ensure continued good performance from the
Stayclean finish.
THINGS TO NOTE
When operating the appliance at higher temperatures
than used in normal cooking the surfaces of the
appliance may get hotter than usual. Children should
be kept away.
17
HINTS AND TIPS
•Manual cleaning of the Stayclean surfaces IS
NOT recommended.Damage will occur if
abrasives or aerosol sprays of any kind are used.
•Slightdiscolourationandpolishingofthe
Stayclean surfaces may occur in time. This does
not affect the Stayclean properties in any way.
•Agoodtimetoallowtheoventorunonisafterthe
weekly roast. After removing the roast, turn the
oven up to 220°C and allow to run for an hour or
so. Some soilage will r emain.
It is important not to allow a build-up of soilage as
this can prevent the Stayclean surfaces from
working.
•Follow the recommendations below to keep oven
soilage to a minimum.
•Cook at the recommended temperatures. Higher
temperatures during roasting will increase soilage.
Trycookingatlowertemperaturesforan
increased length of time, you will save energy and
often the joint is more tender.
•Use minimal, if any, extra oil or fat when roasting
meat, potatoes only require brushing with fat
before cooking.Extra fat in the oven during
roasting will increase splashing and soilage.
•It is not necessary to add water to a meat tin when
roasting. The water and the fat juices from the
joint create excessive spattering during cooking even at normal temperatures.
•Covering joints during cooking will also prevent
splashing onto the interior surfaces.Removing
the covering for the last 20-30 minutes will allow
extra browning if required. Some large joints and
turkeys especially benefit by this method of
cooking, allowing the joint to cook through before
the outside is over-browned.
18
SOMETHING NOT WORKING?
We strongly recommend that you carry out the
following checks on your appliance before calling a
Service Engineer.It may be that the problem is a
simple one which you can solve yourself without the
expense of a Service call.
If our Service Engineer finds that the problem is listed
below you will be charged for the call whether or not
the appliance is under guarantee.
The appliance does not work at all:
* Check that the appliance has been wired in
and is switched on at the wall.
* Check that the main appliance fuse is
working.
The oven temperature is too high or low:
* Check that the recommended temperatures
are being used (see page 15). Be prepared
to adjust the temperature up or down by 10°C
to achieve the results you want.
The hotplatesareslow toboilorsimmer
inadequately:
* Check that the saucepans being used are
suitable. See page 10.
The oven is not cooking evenly or the side
opening door will not stay open:
* Check that the appliance is level.
19
SERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:-
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading "Something Not
Working?".
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of the fault.
4. The model and serial number of the appliance (found on the rating plate).
5. The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service
calls.
CUSTOMER CARE DEPARTMENT
For general enquires concerning your Tricity Bendix appliance, or for further information on Tricity Bendix products,
please contact our Customer Care Department by letter or telephone at the address below;
Customer Care Department
Tricity Bendix
55 – 77 High Street
Slough
Berkshire
SL1 1DZ
0870 5 950950 (*)
*calls to this number may be recorded for training purposes.
20
GUARANTEE CONDITIONS
NOTES
Standard guarantee conditions
We, Tricity Bendix, undertake that if within 12 months of the date of the purchase this Tricity Bendix appliance or
any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
•The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
•The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s
instructions.
•The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not
authorised by us.
•All service work under this guarantee must be undertaken by a Service Force Centre.
•Any appliance or defective part replaced shall become the Company’s property.
•This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30am Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
•Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or
removable parts of glass or plastic.
•Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside
the United Kingdom.
•Appliances found to be in use within a commercial environment, plus those which are subject to rental
agreements.
•Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home
subject to the following qualifications:
•The guarantee starts from the date you first purchased your product.
•The guarantee is for the same period and to the same extent for labour and parts as exists in the new country
of use for this brand or range of products.
•This guarantee relates to you and cannot be transferred to another user.
•Your new home is within the European Community (EC) or European Free Trade Area.
•The product is installed and used in accordance with our instructions and is only used domestically, i.e. a
normal household.
•The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service Organisation is aware of your move and able to look after
you and your appliances.