Installation Instructions
Instructions for Connecting
PETROSMART EZ Control Systems
to Tokheim Electronic Dispensers
With/Without CREDIT CARD MODULES
Read This Book
This book has important information for safe installation and operation of this equipment. Read and
understand this book before applying power. Keep this book and tell all service personnel to read this book.
If you do not follow the instructions, you can cause damage to the equipment, injury, or death.
Triangle MicroSystems Inc.
2716 Discovery Drive
Raleigh, N.C. 27616
(919) 878-1880
http://www.trianglemicrosystems.net
PetroSmart EZ Control System
Table of Contents
1. Dangers Warnings and Precautions .............................................. Pg. 3
2. System Requirements ..................................................................... Pg. 4
3. System Description .......................................................................... Pg. 5
4. PetroSmart EZ System Diagram .................................................... Pg. 6
5. Tokheim Dispenser Control Interconnect Box ............................. Pg. 7
6. Connection of Dispenser Control Data Wires .............................. Pg. 8
7. Tokheim DPT Credit Card Module IC Box ..................................... Pg. 9
8. Tokheim DPT Credit Card Module Data Wires ............................. Pg. 10
9. PetroSmart EZ Converter Board .................................................... Pg. 10
10. Power Requirements ....................................................................... Pg. 11
11. Cable Connections ........................................................................... Pg. 12
12. Important Notes ................................................................................ Pg. 14
13. Specifications ................................................................................... Pg. 15
14. TMS Service and Warranty Information ........................................ Pg. 16
2
I. Dangers, Warnings and Precautions
FOR THE SAFE INSTALLATION, MAINTENANCE, AND OPERATION OF THIS CONSOLE AND
RELATED EQUIPMENT, READ AND UNDERSTAND ALL WARNINGS AND CAUTIONS.
"DANGER": means: If you do not follow the instructions, severe injury or death will occur.
“WARNING": means: If you do not follow the instructions, severe injury or death can occur.
"CAUTION": means: If you do not follow the instructions, damage can occur to the equipment.
“DANGER”: Disconnect all power to this equipment and associated dispensers equipment during
installation, service or any maintenance. Failure to do so can cause injury or damage to the
equipment.
“WARNING”: Maintenance and repairs must be done by QUALIFIED/TRAINED personnel.
“WARNING”: To prevent electric shock, keep the electrical parts of the console dry.
“WARNING”: You must have training in the installation and service of fuel dispensing equipment
before working on this system.
“WARNING”: Make sure this equipment is correctly grounded. Failure to do so can cause injury or
damage equipment.
“CAUTION”: Electronic components are static sensitive. Use proper static precautions (static straps)
before working on the equipment.
“WARNING”: Failure to properly ground all equipment can cause injury or damage equipment.
“WARNING”: Installation must comply with National Code (NFPA #70), Automotive and Marine Service
Code (NFPA #30A), Federal, State and local codes.
“CAUTION”: This equipment generates and uses radio frequency energy. If not installed and used
properly, i.e., in strict accordance with the instructions in this manual, it may cause
interference to radio communications. The console was tested and found to comply with the
limits for a Class A computing device in accordance with Sub-part J of Part 15 of the FCC
Rules. A Class A computing device is designed to provide reasonable protection against
interference when operated in commercial environment.
“CAUTION”: Follow proper grounding procedures to reduce radio frequency interference (RFI). Ground
each piece of equipment connected to, or controlled by, the console to the electrical service
panel ground.
“CAUTION”: Each dispenser must have a 12 gauge or larger green stranded ground wire connected from
the grounding lug of the junction box to the main electrical service panel ground. (National
Electrical Code, Article 514-7). It is unacceptable to rely on the conduit for this grounding
requirement.
3
Tokheim MPD Dispenser
2. System Requirements
In developing the Triangle MicroSystems control system for Tokheim dispensers with DPT credit card
module, Tokheim provided the communication protocols that required separate data wires for the
DPT credit card modules and the dispensers. This is Tokheim standard policy for “third party” control
systems. Secondly, the TMS control system does not require the Tokheim PIB board to interface with
the dispensers. The DPT credit card module and dispenser control data wires coming directly from the
equipment are connected to separate TMS interface boxes. Therefore, to install the TMS PetroSmart
control system and operate the DPT credit card modules a single pair of data wires must be run to
each Tokheim DPT credit card module. The cable required must be a shielded, single twisted pair
conductor.
Installations will vary from site to site in terms of the electrical interference induced into the DPT credit
card module data wires. The cable shield when connected to the ground screw on the TMS
PetroSmart interface power supply will significantly reduce the electrical interference.
Dispenser
Control IC Box
Credit Card
IC Box
1
2
3
To the
PetroSmart
Control Console
Credit Card Module Data Wires
Dispenser control data wires
1
2 3
Fig. 1, PetroSmart Data Wire Diagram
4
3. PETROSMART EZ System Description
The PETROSMART EZ fuel control system for TOKHEIM dispensers is designed to control
VISTA electronic dispensers/blenders with DPT credit card modules.
The PETROSMART EZ dispenser control system is comprised of the following items:
Qty. Description
1 PETROSMART EZ Console.
1 PETROSMART EZ Tokheim dispenser control, IC box.
1 PETROSMART EZ Tokheim DPT credit card module IC box.
1 PETROSMART EZ 1500 credit card terminal.
4 PETROSMART EZ cables.
1– 25’, Console to IC Box
1-- 3’, IC Box to IC Box
2—1.5’, IC Box Cables (Already Connected)
Optional UPS (Un-interruptible Power Supply)
(Recommended)
Fueling Positions
The maximum number of fueling positions permissible is 8 for a PETROSMART EZ-8 or 16 for a
PETROSMART EZ-16, where each side of an MPD (no matter how many grades) counts as one
fueling position.
5
4. PetroSmart EZ System Diagram
115 VAC
60 Hz
POWER
AUX 2
AUX 1
PIN
PetroSmart EZ Terminal
LINE PHN
PHONE LINE
Power Supply
Un-Interruptible
Plug-In Power Module
Plug-In Power Module
DPT
Tokheim MPD Dispenser
Dispenser Data Wires
DPT Data Wires
IC Box
DC
POWER
MODEM
COM 2
PUMP
CONTROL
PRINTER
COM1
Dispenser
PetroSmart EZ
Console
Dispenser
Power
Main Breaker
IC Box Breaker
Neutral Bar
Breaker
1 2 3 1 2 3
IC Box
Earth
Ground
Wire Trough
IC Box, Hot, Neutral, GND
Dispenser Hot, Neutral, and Earth GND
Fig. 2, PetroSmart EZ System Diagr
6
MPC -TM92
Conduit for 115 VAC,
5. Dispenser Control Interconnect Box
60 Hz, Power
DISPENSER CONTROL
1
Note: All IC boxes come with
the 24" cable connected.
2 3
To EZ Console
To Card Reader IC Box
Fig. 3, Typical PetroSmart EZ IC Box.
GND
NEUT
10K ISO
115 VAC
HOT
DCC
A
TTC
TTD
DCC
A
TTC
TTD
DCC
A
TTC
TTD
DCC
A
TTC
TTD
DCC
TTC
B
TTD
DCC
TTC
B
TTD
DCC
TTC
B
TTD
DCC
B
TTC
TTD
DCC
C
TTC
TTD
DCC
C
TTC
DCC
TTC
TTD
DCC
TTC
TTD
TTD
C
C
TM- 92
EZ-C-CONV
Converter
Board
Front Cover
EMERGENCY OFF
CONTACTS IN
"NORMAL" CONDITION
DURING EMERGENCY OFF
NO
NC COM
(1A @ 115 VAC MAX.)
TTD
D
D
D
D
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
Backpan
Fig. 4, The PetroSmart EZ Tokheim Dispenser Control Box with the Door Open.
The PETROSMART EZ Tokheim dispenser IC box includes the MPC-TM92 communication board and the
EZ-E-CONV converter board.
7
DATA WIRES FROM
CREDIT CARD MODULE
The MPC-TM92 communication board/power supply receives the incoming line voltage (120 VAC), supplies
the operating system with DC voltage. The dispenser IC box transmits data signals between the console and
the dispenser.
6. Connection of Dispenser Control, Data Wires
10K ISO
EMERGENCY OFF
CONTACTS IN
"NORMAL" CONDITION
DURING EMERGENCY OFF
NO
NC COM
(1A @ 115 VAC MAX.)
DCC
DCC
TTC
TTD
TTC
TTD
D
D
DCC
TTC
TTD
DCC
TTC
TTD
D
D
Fig. 5, Dispenser Control MPC-TM92 Board
Connect the dispenser control wires to the DCC, TTC and TTD terminals. The DDC is for (DC
common), TTC is for (Talk to Console) and TTD is for (Talk to Dispenser) communication wires
GND
NEUT
115 VAC
HOT
DCC
A
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
DCC
TTC
TTD
DCC
TTC
TTD
C
TTD
C
TM- 92
A
A
A
B
B
B
B
C
C
DISPENSER OR
Dispenser Control Data Wires
8
MPC -TM85E
GND
NEUT
HOT
7. Credit Card Module Interconnect Box
Front Cover
EZ-C-CONV
Converter
Board
RELAY
Fig. 6, PetroSmart EZ, DPT IC Box
EMERGENCY OFF
CONTACTS IN
"NORMAL" CONDITION
DURING EMERGENCY OFF
NO
NC COM
PILOT DUTY ONLY
(1A @ 115 VAC MAX.)
Backpan
GND
HOT
NEUT
115 VAC
TM 85E
PUMP CONTROL
WHITE
T/R+
BLACK
T/R -
GND
RxD+
RxD-
From Credit Card
Dispenser Modules
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BLK
T/R-
WHI
T/R+
BOARD
#1
#2
#3
#4
#5
#6
#7
#8
115 VAC
From Credit Card
Dispenser Modules
BLK
WHI
BLK
WHI
BLK
WHI
BLK
WHI
BLK
WHI
BLK
WHI
BLK
WHI
BLK
WHI
RELAY
EMERGENCY OFF
CONTACTS IN
"NORMAL" CONDITION
DURING EMERGENCY OFF
NO
NC COM
PILOT DUTY ONLY
(1A @ 115 VAC MAX.)
TM 85E
PUMP CONTROL
WHITE
T/R+
BLACK
T/R -
GND
RxD+
RxD-
Fig. 7, PetroSmart DPT Interface MPC-TM85 Board
9
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
#1
#2
#3
#4
#5
#6
#7
#8
MPD #1
8. CREDIT CARD MODULE Data Wires
The PETROSMART EZ-16 console can interact with up to 16 DPT credit card module positions.
However if more than eight sets of DPT credit card module data wires are required then they should
be connected to the PETROSMART MPC-TM85 terminal strip as shown in Fig. 8 below.
BLK
WHI
BLK
WHI
BLK
WHI
T/R-
T/R+
T/R-
T/R+
T/R-
T/R+
#1
#2
#3
-
(MINUS)
-
(MINUS)
DPT Data Wire
Pair 1
(PLUS)
+
(PLUS)
+
DPT Data Wire
Pair 2
Fig. 8, How to Connect More than Eight, Dispenser Control Data wires
9. PETROSMART EZ Converter Board
+
C9
R 6
R5
R4
D1
CONN1
VR 1
SW2
LED2
IC9
IC8
GAS
PUMP
CONN2
CARD
READER
C10
CONN3
R8
GAS
PUMP
CARD
READER
The converter board is located on the inside cover of both the dispenser control IC box and
the credit card control IC box, refer to Fig. 4, pg. 7 and Fig.7, pg. 9.
IMPORTANT - After installation of both IC boxes check the slide switch on the converter board (Refer
to Fig. 10) for the proper switch position. In the IC box that is connected to the
dispenser data wires the slide switch must be positioned on the end marked “GAS PUMP”.
Fig. 9, PETROSMART EZ Converter Board
10
DATA WIRES FROM
CREDIT CARD MODULE
The IC box that is attached to the DPT credit card module data wires must have the slide switch
positioned on the end marked “CARD READER”.
NOTE: Do not mix the dispenser control and credit card control
data wires.
10. Power Requirements
CONNECTION INSTRUCTIONS FOR THE SYSTEM POWER SUPPLY,
DISPENSER, MOTOR, AND ELECTRICAL GROUND CIRCUITS.
A.C. POWER REQUIREMENTS
10K ISO
DCC
TTC
DCC
TTC
TTD
EMERGENCY OFF
CONTACTS IN
"NORMAL" CONDITION
DURING EMERGENCY OFF
NO
NC COM
D
(1A @ 115 VAC MAX.)
console. A UPS is supplied with then system to minimize disruption in the event of a general
power failure.
4. Dispensers: The dispensers' installation guide shows all requirements including, but not
limited to breakers, wires to supply data signals to the electronics, green wire for Earth Ground,
and wires to power the dispenser and fluorescent lighting. Refer to the installation manual for
the dispenser being installed for complete installation requirements.
5. Pump Motor: Use auxiliary relays, correct gauge wires, and 115/230VAC breakers to supply power
to the pump motors. Refer to the installation manual of the equipment being used for complete
installation requirements, drawings, and special notes for proper installation.
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
D
D
D
C
1. Breaker Panel: A 125 Amp breaker is the
GND
NEUT
115 VAC
HOT
DCC
A
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
TTD
DCC
TTC
DCC
TTC
TTD
TTD
C
TM- 92
B
B
C
C
A
A
A
B
B
DISPENSER OR
minimal allowable electrical service for the pump
motor and interface boxes, dispensers, canopy
lights and advertising signs.
2. IC boxes: Both the dispenser IC box and
the DPT credit card module IC box require a
115VAC, 15 Amp DEDICATED breaker (with no
other devices or outlets connected to it) for
connection to the MPC-TM92 board, and to the
MPC-TM85 board. Make sure the correct voltage
and frequency are present. All AC wires must be
14 gauge (min.), and in conduit. Do not put wiring
from other sources in this conduit.
3. PETROSMART EZ Console: The console is
powered by a standard plug-in AC Adaptor power
module. The Adaptor can be inserted into a
standard electrical outlet that supplies, 115VAC,
60Hz, 15W power. The Adaptor converts the input
to 15 VDC, 600mA which it supplies to the EZ
11
11. Cable Connections
The connection between the PETROSMART EZ console and the interconnect box marked
“DISPENSER CONTROL” is made via a 25 foot round cable having 15-conductors and DB-15 type
connectors.
The connection to the “CARD READER CONTROL” box is via a 3 foot, 15-conductor, DB-15 cable
which connects the “CARD READER CONTROL” box to the “DISPENSER CONTROL”
interconnect box. Refer to Fig. 2, page 6 of this manual.
Longer cables are available to fit the particular needs of the installation site. The maximum
recommended distance between the PETROSMART EZ Console and the PETROSMART EZ,
“DISPENSER CONTROL” interconnect box is 150 feet.
Note: A 24” cable comes already attached to each interconnect box, which provides system
integration of the dispenser control and credit card control communications. This cable, which
comes already attached to each respective IC box, should not be removed during the
installation of the PETROSMART EZ system.
INSTALLING THE PETROSMART EZ CONSOLE
1. Make sure that all system component connections and cables are properly assembled before
turning on the power to any of the components.
2. Mount all interconnect boxes near the wire trough, or where the conduit from the
pumps/dispensers enters the building.
3. Place the console in a location that allows an unobstructed view of all fueling positions at the
site.
Fig. 11, Back View of the PetroSmart EZ Console
Triangle MicroSystems Inc., Raleigh, N.C.
PetroSmart EZ Control Console Serial # XXXXX
COM 1
PRINTER
PUMP
CONTROL
12
Made in the U.S.A.
DC
MODEM
COM 2
POWER
4. Connecting the Console to the Dispenser IC BOX - Connect the data cable from the “PUMP
CONTROL” connector on the PETROSMART EZ console to the connector marked (#3) on
the dispenser interconnect box. Refer to Fig. 1.
5. Connecting the Dispenser IC Box to the DPT CREDIT CARD MODULE IC Box - Connect
the data cable from the(#1) connector on the Dispenser IC Box to the (#1) connector on the
DPT CREDIT CARD MODULE IC box. Refer to Fig. 1.
6. The console is powered by a separate “plug-in”, AC Adaptor, power supply. With the
PetroSmart EZ Console turned off, connect the power module to the UPS (Un-interruptible
Power Supply) which is supplied with each system.
Refer to the PetroSmart EZ console, programming/operators guide on how to program the console.
13
12. Important Notes:
1. TURNING THE SYSTEM OFF: It is not recommended or necessary to turn OFF the dedicated
system breaker that supplies power to the PETROSMART EZ IC boxes during the time the
store/station is closed. Simply turning the console OFF/ON key to the OFF position after all hoses
have been de-authorized, along with following the dispenser power down sequence, will prevent
fuel from being dispensed.
2. All + and – data wire connections between the PETROSMART EZ IC boxes and the dispensers
must be 18 gauge or larger.
3. All AC wires must be 14 gauge or larger.
4. Use cable ties to keep the data cable in place from the console to the interconnect box if conduit
is not used.
5. If the PETROSMART EZ cable is put through a conduit, use 2" minimum to allow room for the
connectors on the cable. Do not cut connectors from the PETROSMART EZ cable to use
smaller conduit. Do not put PETROSMART EZ cable conduit underground. PETROSMART EZ
data cables are not designed to operate under these conditions and will not be covered under
warranty.
6. Do not use wire nuts on any grounding connections. Make all connections with compression
connectors (crimp or split lug).
7. If the console or dispenser power comes from a sub-panel, all ground wires must end at the main
electrical service panel ground.
8. There must be no more than 1 ohm resistance between Neutral and Earth Ground.
9. Do not use old or used wire for dispenser wire connections.
10. Use rigid metal conduit only. Do not use PVC conduit.
11. Do not route mercury vapor, canopy light wiring, or other unrelated wiring through the dispenser
wiring conduit.
12. Auxiliary relays or contactors MUST BE used in the motor circuit! Refer to the installation
manual of the dispenser for complete installation requirements, drawings, and special notes.
13. Wiring for dispensers, PETROSMART EZ for TOKHEIM IC box, and other control boxes should
all be on the same phase from the service panel, or erratic operation/communication could
result.
14. In the interest of everyone's safety, all persons involved in the operation of this system should be
made aware of a proper power-down sequence for all components used to dispense flammable
products.
14
13. Specifications
DIMENSIONS
PETROSMART EZ Console................................................8" W x 4-1/2" H x 9-3/4" D
PETROSMART EZ Dispenser IC Box for………….............10" W x 11-1/2" H x 4-3/4" D
PETROSMART EZ DPT credit card module IC Box ……...10" W x 11-1/2" H x 4-3/4" D
WEIGHTS
PETROSMART EZ Console ............................................... 7 lbs.
PETROSMART EZ IC Box for TOKHEIM ........................... 8 lbs.
PETROSMART EZ Cable (25 ft)......................................... 2 lbs.
NOTE: The above weights do not include shipping cartons or packing materials.
PERIPHERAL INTERFACE INSTALLATION
In compliance with the UL regulations and standards that apply to the Petroleum Industry, the following
information establishes installation parameters for the use of peripheral equipment with the
PETROSMART EZ Control Console.
1. Any peripheral equipment must be UL listed.
2. Any peripheral equipment must have an Electronics Industry Association (EIA) Standard RS232C or RS-422A communications interface (whichever is appropriate for the application).
3. Any peripheral equipment must not be installed in or above a hazardous location.
4. The peripheral interconnection cable must be either UL Style 1061 or 2462 suitable for
interconnection of electronic equipment.
15
WARRANTY AND SERVICE INFORMATION
WARRANTY AND LIMITATIONS OF REMEDIES
TMS warrants that new equipment manufactured by TMS shall be free of defective parts and workmanship for
a period of two (2) years, commencing on the day of invoice from TMS. TMS salesmen, distributors,
representatives, or agents may have made oral statements about the equipment described herein. Such
statements do not constitute warranties, shall not be relied on by the buyer and are not part of this contract of
sale. EXCEPT AS SET FORTH ABOVE, TMS MAKES NO WARRANTY, EXPRESS OR IMPLIED, TO BUYER
OR ANY OTHER PERSON AS TO THE EQUIPMENT'S FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY, DESIGN, CONDITION, OR ANY OTHER ASPECT OF THE EQUIPMENT WHICH IS THE
SUBJECT OF THIS CONTRACT OF SALE, ITS COMPONENTS, WORKMANSHIP AND MATERIALS; BUYER
TAKES AND ACCEPTS THE EQUIPMENT AS IS. By reason of his acceptance of delivery of the equipment,
Buyer agrees that the equipment is in proper operating order, conforms to the Buyers specifications and the terms
and conditions of the contract of sale, and has accepted the equipment in its condition on delivery as the
equipment described herein.
Buyer's remedies for damages due to breach of the warranty set forth herein shall be limited to repair or
replacement of non-conforming goods or parts within the aforesaid time period of two (2) years. LABOR,
TRANSPORTATION, AND TRAVEL ARE NOT COVERED BY THE WARRANTY. The parties agree that the
Buyer's sole and exclusive remedy against TMS shall be for the repair or replacement of defective parts or goods
as provided herein. Buyer agrees that no other remedy, including but not limited to incidental or consequential
damages for lost profits, lost sales, injury to persons or property, or any other incidental or consequential loss,
shall be available to it. TMS further disclaims liability for any loss, damage or injury to any person as a result of
any defects, latent or otherwise, in the equipment whether arising from TMS negligence, application of the law of
strict liability, or breach of warranty.
This warranty is automatically void and of no effect in the event of defect, damage, injury or failure of the
equipment due to any of the following causes: Acts of God; improper installation; failure to maintain the
equipment in accordance with TMS instructions; use of the equipment in any manner other than the use for which
TMS has designed and intended the equipment; attempt to install, repair or replace the equipment by any person
other than a TMS authorized employee or agent; modifications or changes to the equipment of any kind or nature;
excessive or improper usage and electrical burnouts or surges.
This writing contains the final expression of the parties' warranty agreement and is a complete and exclusive
statement of the terms of the agreement. Parol evidence shall not be admissible to supplement, modify or add to
the terms hereof for any purpose.
WARRANTY PERIOD
New components manufactured by TMS are guaranteed as outlined in the WARRANTY AND LIMITATIONS
section for a period of two years. This guarantee consists of a 12-month FACTORY SERVICE WARRANTY plus
a 12-month grace period allowed to distributors to cover shelf time, exchanges with their customers for repairs,
etc. The warranty period starts from the date of shipment from TMS.
Remanufactured components from TMS are guaranteed for a period of one year, beginning from the
date of shipment from TMS.
Every new or remanufactured TMS component has a date code that reflects the date of shipment from the
factory; this date code is used to determine the warranty period. Any TMS product returned for service
without a date code or with a date code which has been altered for any reason will be considered out of
warranty.
This warranty period does not apply to printers and accessories, or other items which are not manufactured
by TMS; those components are warranted for 90 days.
ABOUT OUR WARRANTY
The TMS FACTORY SERVICE WARRANTY is specifically limited to parts and equipment; it does not cover
service travel and labor charges.
The warranty does not apply to parts and equipment which have been damaged by accident, lightning,
physical abuse, mis-wiring, misapplication, or improper operation.
Our service policy is to repair and return warranted equipment, or to exchange for re-manufactured
components. We do not send out new parts and take back old or used ones at no charge.
WARRANTY REPAIR POLICY
During the warranty period, defective TMS components may be returned freight-prepaid to Triangle
MicroSystems, Inc. TMS will repair or replace, solely at our discretion, at no charge, and return via ground
shipment freight-prepaid, such components that are judged to be defective in materials or workmanship.
Please note that a repair under warranty does not extend or renew the original warranty period.
WARRANTY EXCHANGE POLICY
In some cases, we are willing to ship a replacement component in advance for warranty exchange. In this
event, the component will have the same date code as the unit it will replace. Any request for advance
shipment of a warranty exchange component must be accompanied by the date code on the defective
unit to be returned for credit. If the replacement component that we ship has a new warranty, we will issue
credit only for the unused portion of the warranty on the component returned to us.
Advance shipment of a warranty exchange console will include a $50.00 cosmetic charge to cover
the cost of cleaning, replacing the overlay, etc.
NON-WARRANTY REPAIR POLICY
When we receive an out-of-warranty component for service, we may routinely offer to exchange it for a
remanufactured, re-warranted unit.
NON-WARRANTY EXCHANGE POLICY
As stated above, we may routinely offer to exchange out-of-warranty parts for remanufactured, re-
warranted units. In many cases, we are willing to ship remanufactured components with the understanding
that out-of-warranty parts will be returned as a core at a later date. You will be billed for the price of the
remanufactured equipment and the core MUST be received within 30 days. These cores must be returned
within 30 days; otherwise, customer will be billed the Core charge.
ABOUT EXCHANGES
When returning a component to TMS for credit against an exchange unit that we have sent to you in
advance, please reference the RA number (Return Authorization) printed on the packing slip that comes
with the exchange unit. This helps us to identify the item and to expedite the credit. When no RA number is
referenced, there is a possibility that the part will be repaired or exchanged and returned to you, since we may
not know that it is a credit return. Please help us to avoid this unnecessary situation.
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