Triad 3321, 3320 Important Information Manual

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Important Steps that Make Your Printer Work with Your System

To make your new Model 3321 Invoice Printer work with your Hardlines & Lumber system, you need to make two adjustments: one to your terminals, and one to the printer.

Adjust Your Terminals:

Do this with each terminal you’ll be using with the Model 3321.

1. From the main menu, type

2. Press the Type S, then press

3. Press

<Tab>

<End>

key, then the

to return to the main menu.

Adjust Your Printer:

The printer must have paper loaded before you can make this adjustment.

1. Make sure the printer is turned off. Check the switch located on the right side of the printer,

toward the back.

2. Hold down the

The word Menu lights up on the front panel.

3. Press the

Font Print Mode HSD Font Pitch 10 CPI

MODE

ITEM button two times. The following lines print:

Modify Terminal Record

MTR

and press

<Enter>

key, so that the cursor lands on the Printer Type ﬁeld.

Change to 17 characters per inch

button located on the front panel of the printer and turn the printer on.

4. Press the SET button two times. The following lines print:

Font Pitch 12 CPI Font Pitch 17.1 CPI

5. Press the MODE button to enable the printer.

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What This Covers

Model 3321 Printer

Changing Paper

• when you want to print different kinds of forms and reports, and when the printer runs out of paper.

Changing a Ribbon

• necessary when your current ribbon is used up.

About Your Printer

• interested in details about their printers. This section talks about how to use the printer’s hidden advanced features, and the most pages you can print each day and month.

Important Buttons and Lights

• become familiar with your printer’s buttons and lights.

What the Levers Do

• external levers. Read this section to find out what they do.

If You Have Problems

• you are having other kinds of problems, you may find help here.

: You will probably replace paper often,

: Changing ribbon cartridges is

: Some Triad system owners are

: Read this section to

: The Model 3321 printer has two

: If you can’t seem to print, or if

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Changing Paper

If you’re printing labels or multi-part forms, you should always use the pull tractor. There is another way to put paper into the printer, but it won’t work with labels or multi-part forms. This section tells how to use the pull tractor.

Remove the paper you have been using.

Press the Sel button to turn off the Sel light. The Sel button and Sel light are on the left side of the printer’s front.

Look at the top of the printer: you will find a lever on the left side. Pull this lever towards you to move the paper bar forward.

Open the plastic cover on the top of the printer. Grab its sides and pull it toward you.

Open the tractor feed’s hinges. These hinges hold the paper to the printer. You’ll find hinges at the paper’s edges.

Grasp the paper from beneath the printer and tug the paper down and out.

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Put in the paper you want to use. Find the paper slot underneath the printer. Feed your paper up

into this slot.

If you’re using a different size paper than before, you will need to adjust the right-hand paper guide. Pull the release on the front of the right-hand paper guide. Now you can adjust the guide to fit your paper. Push the release back when you are through adjusting.

Pull up a whole page of paper. Make sure the holes in each side of the paper fit over the bumps in the paper guides.

Close the paper guides’ hinges. Use the left-hand lever to move the paper bar forward.

Use the large knob on the right side of the printer to move the paper up. You can use this knob to adjust where the printer begins printing. You may need to adjust the paper a few times before it is lined up correctly.

Push the Sel button to turn on the Sel light.

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Set the paper thickness switch.

Look inside the top of the printer, beneath the plastic cover. The switch is left of the word “Hot.”

How you set the switch depends on how many sheets thick your paper is.

Set the switch to

1: 2: 3:

for paper that’s one sheet thick

for two or three sheet paper

if you’re using four-sheet paper

Changing a Ribbon

After you use your printer for some time, you will notice the type on your printouts has become light. This often means your ribbon cartridge has worn out.

Take the old ribbon out of your printer.

Start by opening the plastic cover on the top of the printer — grab it by both sides and pull it towards you. You will find the ribbon cartridge inside the top of the printer, beneath the plastic cover.

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Grasp the black ribbon cartridge by its sides and pull. It should come up with almost no effort.

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Put in a new ribbon cartridge.

About Your Printer

Put the square back end of the ribbon cartridge in first. Then push down on its front to snap it into place.

Using Advanced Features

special advanced features turned off. The advanced features give your options: for instance, you can change how wide the printed characters are, and whether your printer prints darker and slower or lighter and faster. You, as a Hardgoods System owner, may want to print the pages you’ve created with your system’s text editing feature -you should change the character width to 10 to do this. The Texas Instruments Operator’s Manual that came with your printer explains how to change these options.

But before you can change any advanced settings, you must first turn off your printer, then hold down the you turn it back on.

Printing Capacity

than 150 pages per day, or 3,000 pages per month with your Model 3321 printer. It’s unlikely you will ever have a need to print so many forms at once.

Your Model 3321 was not meant to print on multi-part forms that are more than four parts thick. It would be difficult to fit a form thicker than four sheets into the printer, and the sheets on the bottom would not print very clearly. The paper would also be more likely to jam.

: Triad recommends that you print no more

: Your 3321 printer comes with its

<Mode>

button while

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Important Buttons and Lights

The Sel Button and Light

• computer can talk to the printer. If the light is off, the computer cannot talk to the printer.

The Sel light should almost always be on. You would want it off when you don’t want the printer to be able to print — for instance, while you are changing paper.

Sel is short for Select. Other printers you may have used call this same button “On/Off-line.” Pushing the Sel button turns the Sel light on and off.

: If the Sel light is on, your

3321-6 Model 3321 Printer

The Form Feed Button

• button, the printer will advance the paper by one page — about 11 inches. Since your Triad system normally takes care of feeding the printer paper, you won’t need to use this button often.

: When you push the Form Feed

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What the Levers Do

The Alarm Light

•

printer thinks it is out of paper. If there is paper in the printer, make sure it has been put in properly. You may want to look at the topic “Changing Paper.”

The alarm light could also mean that something is wrong with your printer. If you think this may be so, call the Triad Service Center.

Other Buttons and Lights

•

the other parts of the control panel do, look at the Texas Instruments Operator’s Manual that came with your printer.

The Left-hand Lever

•

The paper bar helps hold the paper to the main roller {called the platen).

Keep this lever aimed toward the back of the printer. This keeps the paper bar against the main roller. Usually, the only reason to move it forward is to change paper.

: If this light is on, it usually means your

: If you are interested in what

: This moves the paper bar forward.

The Right-hand Lever

•

are using single-sheet paper or continuous-form paper. Triad systems always use continuous-form paper.

Keep this lever aimed toward the front of the printer.

: This tells the printer whether you

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If You Have Problems

The problems covered here are basic ones you may have while you are using your printer. If you can’t seem to find an answer here, or in the rest of this printer section, you should call the Triad Service Center for help.

•

The printer doesn’t print when it should

is because the Sel light is not on. If the Sel light is off, the computer cannot send messages to the printer.

Push the Sel button to turn on the Sel light.

. Usually, this

You may also want to make sure that the cord between your computer and the printer is connected at both ends. Check the power cord as well, and make sure your printer is on.

The Alarm light is on

• new paper, see “Changing Paper” in this section.

If the printer has paper, it may be jammed. See “The Paper Keeps Jamming” below.

The paper keeps jamming

• to fix jammed paper. Most often, fixing it is similar to changing paper. You may want to look at “Changing Paper” in this section.

Make sure the holes at the edges of the paper fit over the bumps in the guides.

. You may be out of paper. To put in

. There isn’t one simple way

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You should also be sure that there is paper under the paper bar. If there isn’t, the paper bar can cause paper to jam.

Your printouts are too light

•

be worn out. If it has been some time since you changed your ribbon cartridge, see “Changing a Ribbon,” earlier in this part.

Another possibility: if you are using forms that are one or two sheets thick, the paper thickness switch may be at the wrong setting.

. Your ribbon cartridge may

Look inside the top of the printer, beneath the plastic cover. The lever is left of the word “Hot.”

Set the switch to

1: 2:

for paper that’s one sheet thick

for two or three sheet paper

if you’re using four-sheet paper

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