Quick Installation Guide
TEW-P21G
Version 12.13.05
Internet
Troubleshooting
I cannot add a network printer after I typed the server name and printer name.
Q1.
Please double check your hardware connections. Make sure that your printer
A1.
is connected properly to the print server and your power adapter is connected
properly to a power outlet.
I have double checked my hardware connections and have verified that
Q2.
everything is connected properly, but I still cannot connect to my printer after I
typed in the server name and printer name.
Make sure that you are typing the correct printer name. If your USB printer is
A2.
connected to the USB2 slot, then use the Printer Name that is by the USB2
heading in the web configuration utility.
I verified that the hardware installation is correct and typed the correct printer
Q3.
name, but I still cannot find the network printer.
Make sure that the server name and printer name is entered correctly. There
A3.
should be no spaces, and the back slashes that separate the server name
and printer name should be this “\\”, instead of this ”//”.
I typed in the server name and printer name correctly and successfully
Q4.
installed the network printer. But I can't print a test page.
Make sure that the printer is online by turning the printer on. Make sure the
A4.
power adapter of your printer is properly connected to a power outlet.
I successfully added a network printer to my computer, and my printer is
Q5.
receiving power. I can also print a test page, but I cannot print anything from
Microsoft Word or other applications.
Make sure to set the newly installed network printer to your default printer.
A5.
I configured my print server to automatically receive an IP Address from a
Q6.
DHCP server, and now I cannot go into the print server's web utility.
Open PS-Utility to locate your Print Server's IP address. For MAC users,
A6.
press the Reset button at the back of the TEW-P21G, hold the button for 15
seconds, release the button, and enter http://192.168.0.1 in a web browser to
access the web utility feature.
7
I pressed the reset button and held it for 15 seconds. I also typed in
Q7.
http://192.168.0.1 in a web browser, but I still cannot access my print server.
Make sure to change your IP Address to 192.168.0.xxx where xxx is an
A7.
available number between 2 to 254.
I configured my Wireless Print Server to have the same SSID as my Access
Q8.
Point, but I still cannot print from my Wireless Print Server.
Your Access Point or Wireless Router may have enabled its wireless security.
A8.
You can either disable wireless security or configure the Print Server's
wireless security feature. Make sure that the encryption method and
password for your Wireless Printer is the SAME as your Access Point or
Wireless Router. Also make sure that the format (HEX or ASCII) and the bit
encryption (64-bit, 128bit, etc.) is the same.
If you have any questions regarding the TEW-P21G, please contact TRENDnet
Technical Support Department.
Certifications
This equipment has been tested and found to comply with FCC and CE Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received.
Including interference that may cause undesired operation.
Waste electrical and electronic products
must not be disposed of with household
waste. Please recycle where facilities
exist. Check with you Local Authority or
Retailer for recycling advice.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV
INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
8
TRENDnet Technical Support
US/Canada Support Center European Support Center
Contact
Telephone: 1(866) 845-3673
Email: support@trendnet.com
Tech Support Hours
24/7 Toll Free Tech Support
Contact
Telephone:
Deutsch : +49 (0) 6331 / 268-460
Français : +49 (0) 6331 / 268-461
Español : +49 (0) 6331 / 268-462
English : +49 (0) 6331 / 268-463
Italiano : +49 (0) 6331 / 268-464
Dutch : +49 (0) 6331 / 268-465
Fax: +49 (0) 6331 / 268-466
0800-90-71-61 (numéro vert)
Tech Support Hours
8:00am - 6:00pm
Middle European Time
Monday - Friday
Product Warranty Registration
Please take a moment to register your product online.
Go to TRENDnet’s website at http://www.trendnet.com
3135 Kashiwa Street
Torrance, CA 90505
USA
Copyright ©2005. All Rights Reserved. TRENDnet.
Loading...