Trend Micro Internet Security, Dashboard, Parental Controls User Manual

Home Network

Security Services

Version 1.1

Trend Micro Incorporated reserves the right to make changes to this document and to the
products described herein without notice. The Trend Micro

™ Home Network Security Services

User’s Guide introduces the main features of the software and provides installation

instructions. Trend Micro recommends reading this guide in its entirety prior to installing or
using the software.

NOTE: A license to Trend Micro Software usually includes the right to product updates,
pattern file updates, and basic technical support for one (1) year from the date of purchase
only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro’s
then-current Maintenance fees.

Trend Micro, the Trend Micro t-ball logo, and TrendLabs are trademarks or registered
trademarks of Trend Micro, Incorporated. All other product or company names may be
trademarks or registered trademarks of their owners.

Copyright© 2005 Trend Micro Incorporated. All rights reserved. No part of this publication
may be reproduced, photocopied, stored in a retrieval system, or transmitted without the
express prior written consent of Trend Micro Incorporated.

Document Part No.: THEM12189/50121

Release Date: July 2005

Protected by U.S. Patent No. 5,951,698

Chapter 7

Contents

Chapter 1: Trend Micro Home Network Security Services: Overview

Trend Micro dashboard ...................................................................... 1-1

Trend Micro Internet Security ............................................................ 1-1

Router-based Parental Controls ......................................................... 1-2

System Requirements ......................................................................... 1-2

Chapter 2: Installing Home Network Security

Installing the Trend Micro Dashboard ............................................... 2-1

Installing the dashboard: troubleshooting ............................................ 2-2

Activating Your Free Services ........................................................... 2-4

Registering a Trend Micro customer account ....................................... 2-4

Installing Trend Micro Internet Security .............................................. 2-8

Registering Trend Micro Internet Security ......................................... 2-10

Configuring Router-Based Parental Controls .................................. 2-12

Chapter 3: Renewing Your Services

Chapter 4: Using the Trend Micro Dashboard

Starting the Dashboard ....................................................................... 4-1

Using the Service Summary Screen ................................................... 4-1

Renew your services ......................................................................... 4-2

Download Trend Micro Internet Security ............................................ 4-2

Log in to the router setup screen ......................................................... 4-2

Access your Trend Micro customer account ........................................ 4-3

Scan your computer for viruses .......................................................... 4-3

Get technical support ......................................................................... 4-3

Get antivirus and computer security information .................................. 4-3

Change your user account ................................................................... 4-4

Using Security Scan and Anti-Spyware ............................................. 4-5

Generating a Security Scan report and removing spyware ..................... 4-5

Generating a network-wide security report .......................................... 4-7

Vulnerabilities and corrective actions................................................... 4-8

Risk assessment criteria ................................................................... 4-10

Using the Parental Controls screen ................................................... 4-11

Chapter 5: Using Parental Controls

Parental Controls: General Mode .......................................................5-2

Parental Controls: Per-User Mode ......................................................5-2

Content Blocking Categories ..............................................................5-3

Chapter 6: Getting Support

Help with Home Network Security Services ......................................6-1

Help with Trend Micro Internet Security ...........................................6-2

1-1

Chapter 1

Trend Micro™ Home Network Security
Services: Overview

Trend Micro, in cooperation with leading router manufacturers, has designed the first
complete security solution for home networks. Trend Micro Home Network Security has three
components: the Trend Micro dashboard, Trend Micro Internet Security, and router-based
Parental Controls.

Trend Micro dashboard

After you activate your services, the dashboard is free for unlimited use. From the dashboard,
you can:

• Scan your computer and entire network for security vulnerabilities

• View individual computer and network-wide security reports

• Detect and remove spyware

• View attempts to access Web content restricted by Parental Controls

• Purchase subscriptions for Parental Controls and Trend Micro Internet Security

Trend Micro Internet Security

You can install Trend Micro Internet Security on up to ten computers and try it free for 60
days. This award-winning program has powerful features including:

• Real-time and scheduled scanning to detect and remove viruses, spyware, Trojans, and
other Internet threats

• Personal firewall

• Network intruder detection

•Anti-spam

Trend Micro™ Home Network Security Services: Overview

1-2

Router-based Parental Controls

Parental Controls help prevent home network users from accessing inappropriate Web content.
This service is free for 60 days. When you register your free trial of Trend Micro Internet
Security, your Parental Controls 60-day trial is extended to one year.

System Requirements

Following are the minimum hardware and software requirements for running Trend Micro
Home Network Security Services:

•Intel

TM

PentiumTM 233MHz or equivalent processor

• 64MB of RAM

• 256MB of available hard disk space

• A broadband Internet connection

• A router from a Trend Micro certified partner

• Microsoft

TM

WindowsTM 98

• Microsoft Internet Explorer version 5.5

Note: The Trend Micro dashboard requires Microsoft Internet Explorer version 5.5 or later. If you

are using a non-Microsoft browser or an earlier version of Internet Explorer, please install
Internet Explorer 5.5 or later before continuing.

2-1

Chapter 2

Installing Home Network Security

This chapter has the following sections:

• Installing the Trend Micro Dashboard on page 2-1

• Activating Your Free Services on page 2-4

• Configuring Router-Based Parental Controls on page 2-12

Note: Before installing Home Network Security, remove any existing antivirus and Internet security

programs. Running multiple antivirus and security programs will slow your system down.

Installing the Trend Micro Dashboard

To install the dashboard:

1. Make sure your computer is connected to the router and your Internet connection is
working. Open an Internet Explorer browser window. In the address bar, type:

http://tmss.trendmicro.com/dashboard

2. A screen picturing your router appears. Click Continue. The ActiveX

TM

download screen

appears.

3. If a security warning message box opens, click Install or Ye s to continue. In Windows XP,
a yellow information bar may appear at the top of the screen. To continue, click the yellow
bar and then click Install ActiveX control.

After a few seconds, the Trend Micro dashboard appears. Figure 2-1 shows the dashboard’s
Home screen.

Installing Home Network Security

2-2

FIGURE 2-1. The Trend Micro dashboard Home screen

Note: To protect your entire network, install the dashboard on all of your computers.

Installing the dashboard: troubleshooting

Installing the dashboard requires downloading the Trend Micro ActiveX control. If you are
unable to download the ActiveX control, please check your Internet Explorer security settings.

The Trend Micro ActiveX control is a "signed" ActiveX control, meaning it has a digital
signature authenticating Trend Micro as the author. Your Internet Explorer default security
settings permit the downloading of signed ActiveX downloads.

To restore your Internet Explorer default security settings:

1. On the Internet Explorer Tools menu, click Internet Options. The Internet Options box
opens.

2. Click the Security tab, and then click Custom Level. The Security Settings box opens.

Installing Home Network Security

2-3

3. Choose the following settings:

4. Click OK to close the Security Settings box. Click OK again to close the Internet Options

box.

To install the dashboard after restoring your default security settings, type the following URL
in the browser’s address bar:

http://tmss.trendmicro.com/dashboard

A screen picturing your router appears. Click Continue. The ActiveX download screen
appears.

If a security warning message box opens, click Install or Ye s to continue. In Windows XP, a
yellow information bar may appear at the top of the screen. Click the yellow bar, and then
click Install ActiveX control.

After a few seconds, the Trend Micro dashboard will appear.

Setting Choose

Download signed ActiveX controls Prompt

Script ActiveX control marked safe for scripting Enable

Run ActiveX controls and plug-ins Enable

Java permissions High safety

Active scripting Enable

Scripting of Java applets Enable

Installing Home Network Security

2-4

Activating Your Free Services

Before you activate your services:

• the dashboard's Security Scan and Anti-Spyware services are free for 60 days

• Trend Micro Internet Security and Parental Controls are not available

After you activate your services:

• the dashboard's Security Scan and Anti-Spyware services are free for unlimited use

• Trend Micro Internet Security is free for 60 days

• the Parental Controls service is free for 60 days, extended to one year when you register
your free trial of Trend Micro Internet Security

Activation requires three simple steps:

1. Registering a Trend Micro customer account on page 2-4

2. Installing Trend Micro Internet Security on page 2-8

3. Registering Trend Micro Internet Security on page 2-10

Note: To receive the Parental Controls service free for one year, download Trend Micro Internet

Security and register your Internet Security trial subscription.

Registering a Trend Micro customer account

To register a Trend Micro account:

1. Start the dashboard by clicking Trend Micro Security Services in the Start menu or
the icon in your browser’s toolbar.

2. Click the Service Summary tab. The Service Summary screen appears (Figure 2-2).

Installing Home Network Security

2-5

FIGURE 2-2. The dashboard’s Service Summary screen

3. On the Service Summary screen, click Activate My Services. The Three Easy Steps
screen appears. Click Next. The account registration screen appears (Figure 2-3).

Installing Home Network Security

2-6

FIGURE 2-3. The account registration screen

4. On the account registration screen, type your name, email address, and other required
information, and then click Next. The Check Information screen appears.

Note: If you already have a Trend Micro customer account, type your user ID and password,

click Log in Now, and then click Next.