Trend micro ANTISPYWARE User Manual

Getting Started Guide

Trend Micro Incorporated reserves the right to make changes to this document and to the
products described herein without notice. Before installing and using the software,
please review the Readme file, release notes, and the latest version of the Getting Started
Guide, available from Trend Micro’s website:

http://www.trendmicro.com/download

Trend Micro, the Trend Micro logo, Trend Micro AntiVirus, Trend Micro AntiVirus plus
AntiSpyware, Trend Micro Internet Security, TrendSecure, and TrendLabs are
servicemarks, trademarks, or registered trademarks of Trend Micro Incorporated. All
other product or company names may be trademarks or registered trademarks of their
owners. All other brand and product names are trademarks or registered trademarks of
their respective companies or organizations.

Copyright© 2007 Trend Micro Incorporated. All rights reserved. No part of this
publication may be reproduced, photocopied, stored in a retrieval system, or transmitted
without the express prior written consent of Trend Micro Incorporated.

Document part number: AVEM63337/70828

Release date: September 2007

The Getting Started Guide for Trend Micro™ AntiVirus plus AntiSpyware 2008
explains how to set up and start using the software. Please read it before installing
the program.

If you need technical support, please refer to Technical Support in this guide for
contact information. For detailed instructions, refer to the Product Help, accessible
from the main console of Trend Micro AntiVirus plus AntiSpyware 2008.

Contents

Preface

Documentation .........................................................................1

About this Getting Started Guide.............................................1

Document Conventions ............................................................1

Chapter 1: Introduction

Key Features.............................................................................3

What’s New..............................................................................4

Main Console ...........................................................................4

Action Buttons and System Tray Icons................................4

Chapter 2: Installation

Computer Requirements...........................................................6

Before Installation ....................................................................7

Upgrading from a Previous Release.........................................8

Installing Trend Micro AntiVirus plus AntiSpyware 2008...... 9

Uninstalling Trend Micro AntiVirus plus AntiSpyware 200814

Chapter 3: Getting Started

Verifying a Successful Installation ........................................18

Opening the Main Console.....................................................18

Checking Current Settings .....................................................18

Controlling Your Updates ......................................................19

Setting a Password .................................................................20

Getting More Help .................................................................20

Chapter 4: Troubleshooting

Installation and Registration Problems ..................................22

Update Problems ....................................................................23

Frequently Asked Questions ..................................................24

Chapter 5: Technical Support

Before Contacting Technical Support ....................................25

Contacting Technical Support................................................25

Submitting Samples of Infected Files ....................................26

TrendLabs...............................................................................26

Other Resources .....................................................................26

i

ii Contents

Preface

Documentation

In addition to this guide, Trend Micro™ AntiVirus plus AntiSpyware 2008
also includes Product Help, electronic documentation that explains key
features. Click the Help button to get help with the window currently open.

Tip: Click Update Now on the main console to download the latest Trend

Micro AntiVirus plus AntiSpyware updates. You can also obtain updates
directly from http://www.trendmicro.com/download .

About this Getting Started Guide

•The Introduction summarizes the main software features.

• Installation explains how to install, upgrade, or remove the software.

• Getting Started tells how to start using the software.

• Troubleshooting suggests how to solve basic problems.

• Technical Support provides ways to contact Trend Micro for help.

Document Conventions

This guide adheres to the following conventions:

STYLE EXPLANATION

ALL CAPITALS Acronyms, abbreviations, and keys on your keyboard

Bold Menu, menu command, button, tab, and option names, as

Italics Documentation titles

Monospace Examples (including sample command lines), program

Note:

Tip:

WA RN I N G !

TABLE 1. Documentation conventions

well as service and process names

code, Internet and World Wide Web addresses, file names,
folder names, and program output

Configuration notes

Recommendations

Things you should not do

1

2

Introduction

This chapter gives an overview of Trend Micro AntiVirus plus AntiSpyware
2008, including the following topics:

• Key Features on page 3

• What’s New on page 4

• Main Console on page 4

To start the installation procedure, refer to one of the following topics:

• Computer Requirements for system requirements

• Before Installation for pre-installation tasks and other considerations

• Upgrading from a Previous Release if your computer has an older version
of Trend Micro AntiVirus installed

• Installing Trend Micro AntiVirus plus AntiSpyware 2008 for installation
instructions

• Getting Started for instructions on using the software

Key Features

1

• Award-winning protection against viruses, worms, and Trojan horse
programs

• Powerful protection against spyware guards your computer and privacy
against spyware, rootkits, and related threats

• Checks for security risks every time you open, copy, move, or save a file,
plus incoming and outgoing email attachments

• Run scheduled or on-demand scans at your convenience

• Automatically downloads updates that protect against new threats every
three hours for the duration of your subscription

• Free technical support by phone, email, and chat

3

What’s New

• A sophisticated monitoring system finds and blocks unauthorized

1

changes to your computer’s operating system and applications.

• A single integrated scan checks for computer viruses, spyware, and

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operating system security flaws.

• Security activity reports let you see at a glance how Trend Micro
AntiVirus plus AntiSpyware 2008 has protected you recently.

• Trend Micro Data Network Controls offer more protection.

• A streamlined installation process sets up the software quickly and easily.

Main Console

Use the main console to see an overview of how Trend Micro AntiVirus plus
AntiSpyware 2008 protects you. Click the options on the left side of the
window to reveal more controls related to those features.

Action Buttons and System Tray Icons

BUTTON /

CON

I

Scans your computer for security threats.

Downloads the latest update from Trend Micro.

Closes a window and saves any changes you made.

Closes the window without saving any changes.

Trend Micro AntiVirus plus AntiSpyware 2008 has started loading.

Trend Micro AntiVirus plus AntiSpyware 2008 currently protects you.

Trend Micro AntiVirus plus AntiSpyware 2008 needs your help to
solve a problem (double-click the icon to open the main console for
more information).

Trend Micro AntiVirus plus AntiSpyware 2008 has expired.

TABLE 1-1. Common program buttons and icons

4 Main Console

DESCRIPTION