Traxxas LP SA12163 Information to user
What To Do If Your Traxxas Model Breaks
Traxxas Service and Support Guide
Welcome to Traxxas Support
All of us at Traxxas want to assure you that your Traxxas
model is backed by the best service and support team in the
industry. Warranties expire, but Traxxas support is there for
the life of the product.
At Traxxas we work hard to make ourselves available to you. If you
have questions about your model, or you’re having a problem
with your model and are not sure what to do, then simply call
us at 1-888-TRAXXAS (U.S. customers only. International please
call 972-265-8000). Our customer support sta is available from
8:30am to 9:00pm central time to answer your questions. You can
also e-mail us at support@Traxxas.com. Troubleshooting support,
how-tos, and technical information are available anytime from our
website at Traxxas.com. The Traxxas online community (message
forum) is a great, searchable reference for many topics. It is
available anytime from the Traxxas website.
This guide will take you through the various options you have for
obtaining service for your Traxxas model, including warranty and
non-warranty service.
Traxxas Warranty Coverage
Electronic Components
Traxxas electronic components are warranted to be free from defects
in materials and workmanship for a period of thirty (30) days from
the date of purchase. Electronic components consist of the radio
system (transmitter, receiver, servos, switches, AC chargers, adapters,
and receiver battery holders), and any other Traxxas electronic
component. See the additional limitations that apply.
Chassis and Driveline
The chassis & driveline consist of all remaining parts of the model
that are not considered electronic. This includes electric motors.
Your new model is considered to be a hobby-class model. We
have made every eort in component design, material selection,
and assembly to make our products as durable as possible.
Because our products are high-performance hobby-class models
that operate at a much higher level of performance than a “toy,”
require periodic maintenance, and are intended to be used in
high performance applications over an extremely wide range of
running conditions and situations, no warranties are expressed
or implied that cover damage caused by normal use or wear,
or cover or imply how long any chassis or motor part will last
before requiring replacement due to wear. Parts will wear
from use and occasionally require replacement. The chassis
and driveline are only covered against manufacturer’s defects
in materials, workmanship or assembly when they are new
(before being used).
If any component is found to be defective, incorrectly made, or
incorrectly assembled within the warranty coverage time period
(where applicable), it will be repaired or replaced at Traxxas’ sole
discretion. This will be done within a reasonable time period and
free of charge. If you believe a defect in materials, workmanship,
or assembly was not apparent when the product was new and
only became evident after the product was used, then please
call us at 1-888-TRAXXAS. We stand behind our products and
reputation and pledge to do our best to make sure you are
satised with your Traxxas product.
Limitations
Any and all warranty coverage does not cover replacement of
parts and components damaged by abuse, neglect, improper or
unreasonable use, crash damage, water or excessive moisture,
chemical damage, improper or infrequent maintenance,
accident, unauthorized alteration or modication or items that
are considered consumable. Traxxas will not pay for the cost of
shipping or transportation of a defective component to us. This
warranty is limited to the charger only and does not cover batteries,
vehicles and other accessories used in conjunction with the charger.
Your Hobby Dealer’s Role
All warranty claims are handled directly by Traxxas. Your dealer
can assist you in contacting Traxxas and determining which
components might be defective, but he is under no obligation
to provide free replacement parts or service. Traxxas does not
authorize dealers to make over-the-counter exchanges or
refunds for Traxxas products that have been used. Traxxas will
make the sole and nal determination if a product or component
can be covered under warranty.
Limitations of Liability
Traxxas makes no other warranties expressed or implied.
Traxxas shall not be liable for any special, indirect, incidental, or
consequential damages arising out of the assembly, installation,
or use of their products or any accessory or chemical required
to use their products. By the act of operating/using the product,
the user accepts all resulting liability. In no case shall Traxxas’
liability exceed the actual purchase price paid for the product.
Traxxas reserves the right to modify warranty provisions without
notice. All warranty claims will be handled directly by Traxxas.
The Traxxas warranty gives the customer specic legal rights
and possibly other rights that vary from state to state. All dollar
amounts stated are in United States dollars. The term “lifetime”
shall refer to the product’s production life at Traxxas. Traxxas is
not obligated to provide upgraded products at a reduced rate
when a previous product’s production cycle has ended.
Traxxas encourages you to register your model online
at Traxxas.com/register.
Non-Warranty Service
Traxxas oers an extended electronics warranty plan. It requires
no payment up front. You only pay when you need the service.
Traxxas Extended Lifetime Electronics Warranty
After the expiration date of the warranty period, Traxxas will repair
the 2-Cell /3-Cell LiPo Balance Charger #2935 for a at rate of $15.00
U.S. plus $5.00 U.S. for shipping and handling. Traxxas will repair
electronic components for a at rate. The electronic products
covered by this extended service plan include electronic speed
controls, transmitters, receivers, servos, and battery chargers.
Motors and mechanical speed controls are not covered. Other
mechanical repairs will be estimated separately. The covered repairs
are limited to non-mechanical components that have NOT been
subjected to abuse, misuse, or neglect. Products damaged by
intentional abuse, misuse, or neglect may be subject to additional
charges. Electronic speed controls that have been damaged by
intentional abuse, misuse, water damage, or neglect may be subject
to charges in addition to the warranty charge. The maximum
additional charge will be automatically assessed when an electronic
speed control has been rewired with non-Traxxas connectors. The
Traxxas connectors must be in place in order to connect the speed
controls to factory test equipment (see Traxxas Lifetime Electronics
Warranty for a fee breakdown). Traxxas liability, in no case shall be
greater than the actual purchase price of this product.
Procedure:
The electronic component being returned for repair should be
removed from the vehicle and returned to Traxxas, along with:
1) Full payment in the form of a credit card number
(MasterCard, Visa or Discover) or money order (including
shipping and handling).
2) Completed Extended Lifetime Electronics Warranty form.
Do not send the entire model, only the damaged component. The
package shipped to Traxxas should be insured to cover the value
of a new replacement. Traxxas cannot be responsible for items lost
in transit to Traxxas. Follow the guidelines in the section Preparing
Merchandise for Shipment elsewhere in this manual.
International Customers:
International orders must be paid by credit card (MasterCard,
Visa or Discover). Actual shipping charges will apply and are
usually higher than $5.00 U.S. If you want to approve the shipping
charges prior to your product being returned, then please supply
a valid e-mail address and request approval of actual shipping
charges on the Extended Lifetime Electronics Warranty form.
How to Obtain Warranty and Repair Service
Call us rst! Before you begin the process of obtaining warranty
or repair service, please call us at 1-888-TRAXXAS and speak with
one of our friendly and knowledgeable support technicians. Often
a product might appear defective, or to malfunction, only because
it is being used improperly or requires a simple adjustment. One
phone call to our experienced support sta just might get you
back running quickly and easily!
When you return a product to Traxxas, please provide
the following:
• Proof of purchase indicating the date purchased
• Any applicable forms
• Return address
• Daytime and evening phone numbers
• E-mail address
• Brief description of the problem
Follow the guidelines in the section Preparing Merchandise for
Shipment below and return the item to Traxxas. If the component
is found to be defective, it will be repaired or replaced at no
charge and returned. Any needed repairs that are not covered
under warranty will be estimated on an individual basis, prior to
any work being done.
Preparing Merchandise For Shipment
Following these guidelines will help you save on shipping costs
and assist our service department in expediting your repair.
• Remove all batteries from the model including NiCad packs,
NiMH packs, LiPo packs and AA batteries.
• If the transmitter is being returned, remove the “AA” batteries.
• Clean the model before returning it to avoid additional
cleaning fees.
• Reassemble undamaged components to avoid additional
repair charges.
• DO NOT SEND batteries, chargers, glow plug igniters,
instruction manuals, bodies, or any other accessories you use
to run your model. This will save shipping cost and prevent the
possibility of those items becoming lost. Traxxas shall not be
liable for accessory items lost during the repair process.
• If your model is equipped with Traxxas or aftermarket
accessories and has a replacement value higher than a stock
new model, consider removing the accessories prior to
shipment. In case of loss during transit from Traxxas to you,
Traxxas can only be responsible for the replacement cost of a
new stock model.
• Ship your package insured for the new replacement value of
the product. Traxxas cannot be responsible for items lost in
transit from you to Traxxas.
• Package the product in the most ecient size box possible.
Loose product in oversize boxes can increase the risk of loss or
additional damage in route to Traxxas.
• If possible, avoid the use of foam packing peanuts. If
peanuts must be used, please place the item to be repaired
in a sealed bag.
• Include all the documentation and forms required to repair
the model. Along with a brief description of the problem.
• Include a daytime and evening phone number or e-mail
address that the service department may use to contact you
with questions or estimates regarding the repair.
• Include a return shipping address. It is surprising how often
this is overlooked. We must have a physical address in order to
return your product. It must be a street address. We cannot ship
to Post Oce boxes.
Ship Items, freight prepaid to:
Traxxas
Attn: Service Department
1100 Klein Road
Plano, Texas, 75074
Additional Non-Warranty Charges
Additional charges can result from the following:
The product being returned for warranty service should be cleaned
of excess dirt and grime accumulations that would hinder repair.
Excessively dirty models with large amounts of caked-on mud
and oily grime may be subject to an additional cleaning charge of
$25.00(US) before repairs can proceed. Avoid this potential charge
by cleaning the model before returning it for service.
“Basket cases” of disassembled models returned for warranty
service may be subject to additional fees for reassembling
components not related to the warranty repair, if necessary to
allow the repaired product to be adequately tested. Standard
repair fees are currently $45.00/hour, billed in 15-minute
increments with a one-hour minimum. To avoid this charge do
not disassemble the model before returning it for service
Additional Limitations
Detailed Limitations for Electronic Components:
• Allowing water, moisture, or other foreign material to enter the
component or get onto the PC board.
• Exceeding the maximum input voltage of the electronic
component.
• Removing the stock battery connector(s).
• Using the same type and (or) gender connectors on the motor
and battery connections.
• Cross connection of the battery/motor.
• Reverse voltage application.
• Incorrect installation or wiring.
• Components worn from use.
• Splices to the input or switch harnesses.
• Disassembling the case.
RSS-210
remove this line
• Excessive force when adjusting, pressing, or turning any of
the controls.
• Tampering with the internal electronics.
• Incorrect wiring of an FET servo.
• Allowing exposed wiring to short circuit.
• Any damage caused by crash, ooding, or act of God.
Rechargeable Batteries
Traxxas supplied rechargeable batteries are warranted against
manufacturer’s defects in materials, workmanship, and assembly
when new. There is no warranty expressed or implied that covers
damage caused by normal use, or covers or implies how long
the battery pack will run (run time), or last before requiring
replacement due to normal use and normal cell degradation.
Traxxas shall not be liable for any damage caused by
overcharging, battery failure, improper charging or discharging,
use of non-approved chargers, use of non-approved batteries,
and alterations or modications of any kind to the charger,
batteries, switches, or wiring.
Traxxas will replace any defective Traxxas battery at our
discretion with no cost to you within the rst year of purchase.
The second year and beyond, we will exchange your Traxxas
battery for a new one of the same or similar specications at a
50% discount from our retail price. This program does not cover
normal usage, modications, water or crash damage, misuse or
abuse. Contact Traxxas Customer Service for further details
This product is warranted against defects in original material and
workmanship only. No term warranty is oered with this product.
FCC Compliance
This device contains a module that complies with the
limits for a Class B digital device as described in part 15 of the
FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation.
The limits for a Class B digital device are designed to
provide reasonable protection against harmful interference
in residential settings. This product generates, uses and
can radiate radio frequency energy, and, if not operated
in accordance with the instructions, may cause harmful
interference to radio communications.
The user is cautioned that changes or modications not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Canada, Industry Canada (IC)
This Class B digital apparatus complies with Canadian ICES-003
and RSS-310. This device complies with Industry Canada licenseexempt RSS standard(s). Operation is subject to the following
two conditions: This device may not cause interference, and This
device must accept any interference, including interference that
may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Traxxas LP Device is below the
Industry Canada (IC) radio frequency exposure limits. The Traxxas
LP Device should be used in such a manner such that the potential
for human contact during normal operation is minimized. The user
must be positioned at least 20cm away from the RF device.
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The Rechargeable Battery Recycling Corporation
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(RBRCTM) seal on your model’s included battery
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A
B
indicates that Traxxas is voluntarily participating in
Battery Recycling (for U.S.A.)
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R R CB
an industry program to collect and recycle these batteries at
the end of their useful lives, when taken out of service within
the United States. The RBRC program provides a convenient
alternative to placing used NiMH batteries into the trash or
municipal waste system, which is illegal in some areas. Please call
1-800-8-BATTERY(1-800-8-228-8379) for information on battery
recycling in your area. Traxxas’ involvement in this program
is part of its commitment to protecting the environment and
natural resources that we all share. RBRCTM is a trademark of the
Rechargeable Battery Recycling Corporation.
CE Compliance for Users in the European
Union
WEEE Compliance:
Please help the environment by disposing of your
product responsibly at the end of its life. The wheeled
bin symbol indicates that this product should not be disposed
of in your household waste containers. Instead, the product
should be disposed of by using a designated collection point
for the recycling of waste electrical and electronic equipment.
The Waste of Electrical and Electronic Equipment (WEEE)
Directive (2002/96/EC) requires that the best available recycling
techniques be employed to minimize the impact on the
environment. Recycling electronics helps by keeping harmful
chemicals out the environment, and also saves money by reusing
precious metals. Remove any batteries and dispose of them and
the product at your local authority’s recycling facility. For more
information about where you can drop o your waste equipment
for recycling, please contact your local city oce, your household
waste disposal service or the location where you purchased this
product.
Declaration of Conformity for R&TTE Directive
In accordance with IEC 17050-1
This is to certify that the following products conform to the
requirements of the R&TTE Directive 99/5/EC and that all
essential test suites have been carried out.
Product: LCTQ (6516,6517,6519)
Operating Frequency Range: 2406MHz to 2453MHz
Standards applied:
EN 300 328 V1.7.1
EN 301 489-1V1.8.1; EN 301 489-17 V2.1.1
EN 62311:2008; EN 60950-1:2006+A11:2009
Signed: _______________________________ Date: ______________
Traxxas, L.P. 1100 Klein Rd. Plano, TX 75074
Nov 01, 2012
RoHS
THIS MODEL IS NOT INTENDED FOR USE BY CHILDREN UNDER THE AGE OF 14 WITHOUT THE
SUPERVISION OF A RESPONSIBLE ADULT.
WARNING!
KEEP THIS MODEL, IT’S TRANSMITTER AND EXTRA EQUIPMENT OUT OF REACH OF CHILDREN
UNDER 3 YEARS OF AGE! DETACHABLE PARTS OF THIS MODEL CAN BE SWALLOWED BY CHILDREN
UNDER 3 YEARS OF AGE. SUFFOCATION DANGER.
Copyright Traxxas 2012. Traxxas reserves the right to modify warranty coverage and plans at any time without notice.
Rev 121101 KC1796-R00
Que faire en cas de panne de votre
modèle Traxxas
Guide de service et de soutien à la clientèle de Traxxas
Bienvenue au service de soutien à la clientèle de Traxxas
Traxxas souhaite vous assurer que votre modèle est protégé
par la meilleure équipe de service et de soutien dans le secteur.
Les garanties expirent, mais le soutien de Traxxas dure
autant que la vie du produit.
Nous faisons tous les eorts possibles pour nous mettre à votre
disposition. Si vous avez des questions à propos de votre modèle
ou si votre modèle vous pose problème et vous ne savez pas
quoi faire, téléphonez-nous au 1-888-TRAXXAS (nombre valable
uniquement pour les clients des États-Unis. Si vous n'appelez
pas des États-Unis, utilisez le 972-265-8000). Notre personnel de
soutien à la clientèle est disponible de 8h30 à 21h00 (heure du
Centre) pour répondre à vos questions. Vous pouvez également
nous écrire à l’adresse de courriel support@Traxxas.com. Des
guides de dépannage, des tutoriels et des renseignements
techniques sont disponibles en permanence sur notre site Web à
l’adresse Traxxas.com. La communauté en ligne de Traxxas (forum
de messages) est un excellent outil de référence que l’on peut
consulter sur beaucoup de sujets. Elle est à votre disposition en
permanence sur le site Web de Traxxas.
Ce guide vous présente les diverses manières dont vous pouvez
obtenir le service pour votre modèle Traxxas, y compris la
garantie et le service hors garantie.
Couverture de la garantie de Traxxas
Composants électroniques
Les composants électroniques de Traxxas sont garantis contre
tout défaut de matériaux et de fabrication pendant trente (30)
jours à partir de la date de l'achat. Les composants électroniques
comprennent le système radio (transmetteur, récepteur, servos,
commutateurs, chargeurs électriques, adaptateurs et porte-piles
pour récepteur) et tout autre composant électronique de Traxxas.
Voir les autres limitations applicables.
Châssis et transmission
Le châssis et la transmission se composent de toutes les autres
pièces du modèle qui ne sont pas considérées électroniques, y
compris les moteurs électriques.
Votre nouveau modèle est considéré comme un modèle
d'agrément. Nous avons pris toutes les mesures au niveau de
la conception des composants, du choix du matériel, et de
l'assemblage pour que nos produits soient aussi durables que
possible. Puisque nos produits sont des modèles d'agrément très
performants dont le rendement est bien supérieur à un «jouet,»
ayant besoin d'entretien périodique et destinés à être utilisés dans
des applications très performantes dans de diverses conditions
et situations de fonctionnement, il n'a aucune garantie, explicite
ou implicite, couvrant tout dommage causé par une utilisation
ou une usure normale, ou ou qui implique combien de temps
le châssis ou une pièce du moteur peut fonctionner avant
d'être remplacé pour cause d'usure. Les pièces sont aectées
par l'usure et doivent être remplacées de temps en temps. Les
châssis et la transmission ne sont garantis contre les défauts
de matériels, de fabrication ou d'assemblage dus au fabricant
qu'en état neuf (avant d'être utilisés).
Si un composant s'avère défectueux, mal fabriqué, ou mal
assemblé pendant la période de couverture de la garantie (le
cas échéant), il est réparé ou remplacé à la seule discrétion de
Traxxas et ceci dans des délais raisonnables et gratuitement. Si
vous soupçonnez qu'un défaut de matériels, de fabrication ou
d'assemblage n'était pas visible lorsque le produit était neuf et
n'est apparu qu'après l'utilisation du produit, téléphonez-nous
au 1-888-TRAXXAS. Nous sommes ers de nos produits et de
notre réputation et nous promettons de faire tout le possible
pour assurer que vous êtes satisfait de votre produit Traxxas.
Limitations
Toute garantie ne couvre pas le remplacement des pièces et des
composants endommagés par mauvais traitement, négligence,
utilisation incorrecte ou déraisonnable, collisions, inondation ou
humidité excessive, dégradations chimiques, entretien incorrect
ou irrégulier, accident, modications non autorisées, ni des
articles qui sont considérés consommables. Traxxas n’assume
pas les frais d’expédition ou de transport d’un composant
défectueux à partir de vos locaux jusqu’aux nôtres. Cette
garantie est limitée au seul chargeur et ne couvre pas les piles,
les véhicules et autres accessoires utilisés avec le chargeur.
Le rôle de votre concessionnaire d'agrément
Toute réclamation au titre de la garantie est traitée directement
par Traxxas. Votre concessionnaire peut vous aider à
communiquer avec Traxxas et à déterminer quels composants
pourraient être défectueux, mais il ou elle n'a aucune obligation
de fournir gratuitement des pièces de rechange ou le service.
Traxxas n'autorise pas les concessionnaires à rechanger ou
rembourser de gré à gré les produits de Traxxas qui ont été
utilisés. Traxxas est la seule autorité décidant si un produit ou un
composant peut être couvert au titre de la garantie.
Limitations de responsabilité
Traxxas ne fait aucune autre garantie explicite ou implicite. Traxxas
n'est pas responsable des dommages spéciaux, indirects, fortuits
ou accessoires résultant de l'assemblage, de l'installation ou de
l'utilisation de ses produits ou de tout accessoire ou produit chimique
nécessaire pour utiliser leurs produits. En faisant fonctionner ou en
utilisant le produit, l'utilisateur accepte toute la responsabilité en
découlant. La responsabilité de Traxxas n'excédera en aucun cas le
prix réel auquel le produit a été acheté. Traxxas se réserve le droit de
modier des dispositions de garantie sans préavis. Toute réclamation
au titre de la garantie est traitée directement par Traxxas. La garantie
de Traxxas donne au client des droits spéciques et d'autres droits
possibles en fonction de l'État. Tous les montants indiqués sont
en dollars américains. L'expression «à vie» se rapporte au cycle de
production du produit en question chez Traxxas. Traxxas n'a pas
l'obligation d'orir des produits améliorés à un tarif réduit si le cycle
de production d'un produit antérieur est terminé.
Traxxas vous encourage d’inscrire votre modèle en ligne à
Traxxas.com/register.
Service hors garantie
Traxxas ore un plan de garantie prolongé valable pour les
composants électroniques. Aucun paiement en avance n'est
exigé pour ce plan. Vous payerez quand vous en aurez besoin.
Garantie prolongée à vie pour les composants électroniques
de Traxxas
Après la date d’expiration de la période de garantie, Traxxas répare
le chargeur équilibreur de piles LiPo à 2 et 3 éléments #2935 pour
un forfait de 15 dollars américains, plus 5 dollars américains pour
l’expédition et la manutention. Après la date d'expiration de la
période de garantie, Traxxas répare les composants électroniques
à un tarif forfaitaire. Les produits électroniques couverts par ce
plan prolongé de service sont les systèmes électroniques de
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