Travis Industries Xtrordinair ProBuilder 36 CleanFace MV, Xtrordinair ProBuilder 42 CleanFace MV Owner's Manual

ProBuilder 36/42

CleanFace MV

Owner’s Manual

WARNING: FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

- WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Leave the building immediately

• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's

instructions.

• If you cannot reach your gas supplier, call the fire department.

- Installation and service must be performed by a qualified installer, service agency or the gas supplier.

Tested and Listed by

HOT GLASS WILL CAUSE BURNS

DO NOT TOUCH GLASS UNTIL COOLED

NEVER ALLOW CHILDREN TO TOUCH GLASS

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance

Report # 0028GF115S

Omni-Test Laboratories, Inc.

Portland, Oregon

ANSI Z21.88-2016

CSA 2.33-2016 CSA 2.17-2017

 Operation

 Maintenance

and shall be installed for the protection of children and other at-risk individuals.

This appliance may be installed in an aftermarket, permanently located, manufactured home (USA only) or mobile home, where not prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. A conversion kit is supplied with the appliance.

INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.

2 Table of Contents

Introduction

We welcome you as a new owner of a ProBuilder gas fireplace. This manual details operation and maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your heater and save the manual for future reference.

Important Information

No other ProBuilder gas fireplace has the same serial number as yours. The serial number is on the listing label that is chained to the gas control valve. This serial number may be needed in case you require service.

Model: 36 ProBuilder CF MV_____ 42 ProBuilder CF MV_____

Serial Number:

Purchase Date:

Purchased From:

Register your warranty online at:

traviswarranty.com

Save Your Bill of Sale.

To receive full warranty coverage, you will need to show evidence of the date you purchased your heater. Do not mail your Bill of Sale to us.

We suggest that you attach your Bill of Sale to this page so that you will have all the information you need in one place should the need for service or information occur.

Installation Warnings

 Installation requirements are printed in the ProBuilder Installation Manual. All

requirements in the installation manual must be met.

 Failure to follow all of the requirements may result in property damage, bodily injury,

or even death.

 This heater must be installed by a qualified installer who has gone through a training

program for the installation of direct vent gas appliances.

 This appliance must be installed in accordance with all local codes, if any; if not,

follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.

 In Manufactured or Mobile Homes must conform with Manufactured Home

Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS A225.1. This appliance may be installed in Manufactured Housing only after the home is site located.

 The fireplace is designed to operate on natural gas, or propane (LP).  All exhaust gases must be vented outside the structure of the living-area.

Combustion air is drawn from outside the living-area structure.

 Notify your insurance company before hooking up this fireplace.

Introduction 3

Table of Contents



Introduction ................................................... 2

Important Information ................................... 2

Installation Warnings .................................... 2

Table of Contents .......................................... 3

Features ......................................................... 3

Heating Specifications .................................. 3

Before You Begin .......................................... 6

Location of Controls ..................................... 6

Starting the Pilot ............................................ 7

Starting the Heater for the First Time .......... 8

Turning the Heater On and Off ..................... 8

Adjusting the Flame Height .......................... 8

Adjusting the Blower Speed (Optional) ...... 9

Normal Operating Odors .............................. 9

Power Outages .............................................. 9

Glass Frame Removal and Installation .............. 10

ProBuilder 36 Log Set Installation ............. 13

ProBuilder 42 Log Set Installation ............. 19

Ember bed Glass and Ember Material

Installation (GSR2 ONLY) ........................... 25

Ember bed Glass Installation ............................ 25

Ember Material Installation (GSR2 ONLY) ........ 26

Ember Installation.............................................. 27

Rock Wool Placement ....................................... 27

Maintaining Your Heater's Appearance .... 28

Cleaning The Glass .............................................. 28

Cleaning the Fireplace .......................................... 28

Yearly Service Procedure ........................... 29

Troubleshooting Table ............................... 30

Replacement Parts List .............................. 31

Wiring Diagram ........................................... 32

Optional Blower Wiring ...................................... 32

36 PB Safety Label ........................................... 33

42 PB Safety Label ........................................... 34

CONDITIONS & EXCLUSIONS ................... 35

IF WARRANTY SERVICE IS NEEDED: ...... 35

Index ............................................................. 36

Features

 Works During Power Outages  Contemporary Look  Optional Blower for Heat Distribution  Optional Remote Thermostat

 Standing Pilot  Variable-Rate Heat Output  Low Maintenance

Heating Specifications

ProBuilder 36 CF

ProBuilder 42 CF

* Heating capacity will vary with floor plan, insulation, and outside temperature.

Approximate Heating Capacity (in square feet)* Up to 1,150 Up to 1,150

Maximum BTU Input Per Hour 25,000 24,000

Approximate Heating Capacity (in square feet)* Up to 1,750 Up to 1,750

Maximum BTU Input Per Hour 35,000 35,000

Natural Gas Propane

4 Safety Precautions

IF YOU SMELL GAS:

* Do not light any appliance * Extinguish any open flame * Do not touch any electrical switch or plug or unplug anything * Open windows and vacate building * Call gas supplier from neighbor's house, if not reached, call fire department

This unit must be installed by a qualified installer to prevent the possibility of an explosion. Your dealer will know the requirements in your area and can inform you of those people considered qualified. The room heater should be inspected and cleaned before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc.

The instructions in this manual must be strictly adhered to. Do not use makeshift methods or compromise in the installation. Improper installation will void the warranty and safety listing.

This heater is either approved for natural gas (NG) or for propane (LP). Burning the incorrect fuel will void the warranty and safety listing and may cause an extreme safety hazard. Direct questions about the type of fuel used to your dealer. Check for a label on the flame adjust knob on the gas control valve (this is the best place to check). You may also check for a label on the gas control valve body.

Ok

Gas

Contact your local building officials to obtain a permit and information on any installation restrictions or inspection requirements in your area. Notify your insurance company of this heater as well.

It is imperative that control compartments, screens, or circulating air passageways of the heater be kept clean and free of obstructions. These areas provide the air necessary for safe operation.

Do not store or use gasoline or other flammable liquids in the vicinity of this heater.

?

If the flame becomes sooty, dark orange in color, or extremely tall, do not operate the heater. Call your dealer and arrange for proper servicing.

Do not operate the heater if it is not operating properly in any fashion or if you are uncertain. Call your dealer for a full explanation of your heater and what to expect.

Do not operate if any portion of the heater was submerged in water or if any corrosion occurs. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control that has been under water.

Safety Precautions 5



Do not place clothing or other flammable items on or near the heater. Because this heater can be controlled by a thermostat there is a possibility of the heater turning on and igniting any items placed on or near it.

The viewing glass should be opened only for conducting service. Do not operate with cracked, broken, or removed glass.

Any safety screen or guard removed for servicing must be replaced prior to operating the heater.

Operate the heater according to the instructions included in this manual.

If the main burners do not start correctly turn the gas off at the gas control valve and call your dealer for service.

Light the heater using the built-in igniter. Do not use matches or any other external device to light your heater.

Allow the heater to cool before carrying out any maintenance or cleaning.

Never remove, replace, modify or substitute any part of the heater unless instructions are given in this manual. All other work must be done by a trained technician. Don't modify or replace orifices.

Instruct everyone in the house how to shut gas off to the appliance and at the gas main shutoff valve. The gas main shutoff valve is usually next to the gas meter or propane tank and requires a wrench to shut off.

This unit is not for use with solid fuel

Do not place anything inside the firebox (except the crushed glass).

If any component becomes damaged, replace with Travis Industries components.

Children and adults should be alerted to the hazards of high surface temperature and should stay away to avoid burns or clothing ignition. Young children should be supervised when they are in the same room as the heater.

This Manual

Do not throw this manual away. This manual has important operating and maintenance instructions that you will need at a later time. Always follow the instructions in this manual.

Travis Industries, Inc. grants no warranty, implied or stated, for the installation or maintenance of your heater, and assumes no responsibility of any consequential damage(s).

6 Operation

Before You Begin

 Read this entire manual before you use your new fireplace (especially the section "Safety

Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily injury, or even death.

Location of Controls

There is a door on the lower portion of the screen assembly to provide access to the manual controls on the fireplace. The door is held closed by two magnets. Open the door by gently pulling outward on the upper portion of the lower trim.

Rotate the Control Door Down to

Access Controls

Shutoff Valve

(accessible with

screen removed)

Gas Control Knob

Flame Adjust Knob

Pilot Igniter

On/Off Switch

Optional Blower Dial

Optional EmberLight Dial

Optional Remote Receiver

On/Off Switch This control is used to turn the heater on and off. Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an

electrical charge to the pilot assembly. This creates a blue spark directly next to the pilot, igniting the pilot flame.

Gas Control Knob This knob is used to control gas to the heater and for starting the pilot. There

are three positions, ON, OFF, & PILOT. The pointer to the left of the knob indicates the position this knob is in.

Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The

pointer above the knob points to the position this knob is in.

Optional Remote Receiver The receiver is used in conjunction with the optional remote thermostat. It is

used to control the remote and replaces the on/off switch for direct operation.

Optional Blower Dial This dial controls the speed of the internal convection blower that pushes the

heated air into the room.

Optional Light Dial This dial controls the brightness of the optional accent lights (if applicable).

Operation 7

Starting the Pilot

Make sure the barrier screen is in place before starting the pilot.

The pilot flame is required to ignite the main burners (it also plays a safety role). It should be left on once lit. It will stay lit unless the gas control valve is turned to "OFF". However, the pilot will go out if the gas is shut off, the propane tank runs out (or low) or if the stove malfunctions. If the pilot turns off frequently, call your dealer for information. To start the pilot follow the directions below:

WARNING: a Make sure the barrier screen is in place

(see page 10 for details).

b Push the gas control knob in slightly and

turn it to the "OFF" position. The knob will not turn from "ON" to "OFF" unless the knob is depressed slightly. Wait five minutes to let any gas that may have accumulated inside the firebox escape. If you smell leaking gas, follow the directions on the cover "IF YOU SMELL GAS".

c Turn the gas control knob to the "PILOT"

position and press the knob in, this will allow gas to flow to the pilot light. Press the button on the pilot igniter repeatedly until you see the pilot light.

a

5 minutes

b

c

PILOT

IGNITER

WARNING: If the pilot does not light after 15 seconds, release the knob and call your dealer for service. Do not attempt to light pilot until

d

service has been performed.

d Keep the gas control knob depressed for 30

seconds once it is lit.

e Release the gas control knob. If the pilot

goes out, repeat step C. If the pilot refuses to stay lit, call your dealer for service. With the pilot lit, proceed to step “f”.

e

f Turn the gas control knob counter-clockwise

to "ON". The pilot is now lit and the heater can be turned on and off.

f

30 seconds

?

8 Operation

A

Starting the Heater for the First Time

 Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will

cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This is normal. We recommend opening a window to vent the room.

 Condensation may appear on the glass each time you start the heater - this is normal.  Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will turn

a more realistic yellow and orange color.

Turning the Heater On and Off

fter the pilot has been started...

°F

O

N

O

F

ON/OFF SWITCH

Use this switch to turn the main

burner on and off manually.

 Do not place any combustible items on top of or directly in front of the heater, even temporarily. The

optional thermostat may start the heater causing a combustible item to ignite.

 If the heater turns on and off frequently while using the thermostat, you may want to adjust the flame

height down until it produces just enough heat needed.

OPTIONAL REMOTE THERMOSTAT

See the instructions included with the remote

for details on operation.

Adjusting the Flame Height

 Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It is

adjusted by turning the middle dial on the gas control valve.

Flame Height Adjustment Knob

Index Mark

Turn counter-clockwise to adjust the flame higher, clockwise to lower.

Operation 9

Adjusting the Blower Speed (Optional)

The optional blower helps transfer heat from the heater into the room. It will not turn on until the heater is up to temperature (approximately 10 minutes after starting). See the illustration below for instructions on adjusting the blower speed.

Normal Operating Odors

This appliance has several areas that reach high temperatures. Dust or other particles on these areas may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if the appliance was left idle for a long period.

Power Outages

The heater will work if household current (AC power) is disconnected.

10 Maintenance

Glass Frame Removal and Installation

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk

 Remove the screen-trim assembly by lifting the assembly up slightly and tilting it toward you. The

NOTE: Opening the access door on the front of the assembly allows for an easy location to get a secure grip

individuals.

If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s barrier for this appliance.

The appliance must be completely cool before removing the glass.

Do not strike or slam the glass.

Warning: Do not operate appliance with the glass front removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person.

mounting hooks on the back of the assembly will disengage the fireplace. Set the assembly aside for reinstallation.

on the assembly for removal

Top hook engages this slot in bracket

Top Corner

Bottom Corner

Replacement Barrier Part #

36 CF ProBuilder 270-01022

42 CF ProBuilder 270-01024

Bottom hook engages this slot in bracket

Maintenance 11

Remove the glass frame following the directions below.

Open the latches holding the glass frame in place (start with

a

the bottom) - follow the directions shown to the right.

Pliers may be used

Lift the glass frame up and

b

pull it forward to remove.

Re-Attaching the Glass Frame:

NOTE:

You may need to lift the glass frame while re-attaching.

Top of Firebox

Latch

Glass

a) Hang the glass frame on the firebox.

b) While holding in place, attach the upper latches (follow the instructions to the right in reverse).

c) Lift the glass frame slightly and attach the lower latches.

NOTE: Make sure the glass frame is all the way in place - it should be parallel with the front of the fireplace when installed.

Replacement Glass Frame Part #

36 CF ProBuilder 270-01009

42 CF ProBuilder 270-01025

12 Maintenance

The latch can come loose from glass frame anchor. This occurs when it is turned 1/4 turn when it is disengaged. Follow the directions below to re-install the latch if it becomes loose.

Maintenance

ProBuilder 36 Log Set Installation

Installation Warnings

NOTE: Consult the installation manual for order of installation. If using propane (LP), convert the

appliance before installing the log set. If using firebacks, install them prior to installing the log set.

 The logs are fragile, especially after being exposed to heat.  Make sure the gas control valve is OFF and the heater is cool prior to installing logs.  Failure to position the parts in accordance with these diagrams or failure to use only parts

specifically approved with this appliance may result in property damage or personal injury.

 The burner must be correctly positioned before installing the log set. Make sure the burner is fully

seated and the pilot is properly aligned. See owner’s manual for details on burner removal.

Log Set Overview

When installed, the (8) logs should appear as shown below. The directions on the following pages detail installation of this log set.

13

Left Log

250-04843

Center Log

250-04844

Front Left Ember Chunk

250-04845

Rear Log

250-04842

Right Rear Twig

250-04849

Right Log

250-04846

Front Right Ember Chunk

250-04848

Right Front

Twig

250-04847

14 Maintenance

A A

Rear Log

The rear log has two pockets that insert over two tabs on the back burner (see photos below). Place the log in place and push it back. The log straddles the burner and does not cover any burner holes. Make sure the corner of the log is lined up with the rivet on the burner as shown in the lower left picture.

Left Log

The left log has a channel (A) on the bottom that fits over a ridge on the burner and a notch (B) that contacts the grate. Set the log in place and slide it to the rear.

B

Bottom of log

B

Front of log

Maintenance

Right Log

The right log has a channel (C) on the bottom that fits over a ridge on the burner and a notch (D) that contacts the grate. Push the log back against the rear burner.

D

C

D

15

C

Right Front Twig

The right front twig has a hole for a locating pin on the bottom and a notch to rest on the grate at one end. Place twig over the pin and adjust so the notch is in contact with the grate as shown below.

16 Maintenance

Right Rear Twig

The right rear twig is shown below. It has a hole for a locating pin on the bottom. When in place, the front tip just barely rests on the right log as shown below.

Maintenance 17

Center Log

The right front twig has a hole for a locating pin on the bottom and a notch to rest on the grate at one end.

Ember Chunk Identification

There are (2) ember chunks, that look very similar, included with this log set. It is important that they are on the correct side of the burner or they may cause flame impingement. Blower is a picture that shows the ember chunks side by side to aid with identification.

Left Chunk

Right Chunk

18 Maintenance

Left Ember Chunk

The left ember chunk and has a flat bottom and charred end. The chunk fits behind the bar, 2nd from the left, of the log grate. The charred end should be to the left. Place the ember chunk as shown below. Make sure the chunk is positioned so it does not cover any burner holes.

View from above

Right Ember Chunk

The right ember chunk also has a charred end. The chunk fits behind the bar, 2nd from the right, of the log grate. The charred end should also be to the left as shown below.

Do not block burner holes

Maintenance

ProBuilder 42 Log Set Installation

Installation Warnings

NOTE: Consult the installation manual for order of installation. If using propane (LP), convert the

appliance before installing the log set. If using firebacks, install them prior to installing the log set.

 The logs are fragile, especially after being exposed to heat.  Make sure the gas control valve is OFF and the heater is cool prior to installing logs.  Failure to position the parts in accordance with these diagrams or failure to use only parts

specifically approved with this appliance may result in property damage or personal injury.

 The burner must be correctly positioned before installing the log set. Make sure the burner is fully

seated and the pilot is properly aligned. See owner’s manual for details on burner removal.

Log Set Overview – MV/GSB2 Models

When installed, the (8) logs should appear as shown below. See the following pages for installation.

Log Name Rear Log Left Log Right Log Left Twig

Replacement Part

Number

Number on Back of

Log

250-05070 250-05071 250-05072 250-05073 250-05074 250-05075 250-05076 250-05077

1 2 3 4 5 6 7 8

Left Twig

250-05073

Right Front

Twig

Rear Log

250-05070

Right Rear

Twig

Right Rear Twig

Left Ember

Chunk

250-05075

19

Right Ember

Chunk

Right Front Twig

250-05074

Left Log

250-05071

Left Ember Chunk

250-05076

Right Ember Chunk

250-05077

Right Log

250-05072

20 Maintenance

A

Rear Log

The back log has two pockets that insert over two tabs on the back burner (see photos below). Place the log in place and push it back. The log straddles the burner and does not cover any burner holes.

Left Log

The left log has a channel (A) on the bottom that fits over a ridge on the burner and a notch (B) that contacts the grate. Set the log in place and slide it to the rear.

B

Maintenance

Right Log

The right log has a channel on the bottom that fits over a ridge on the burner. Push the log backwards as far as it will go.

21

Right Front Twig

The right front twig has a hole for a locating pin on the bottom and a notch to rest on the grate at one end. Place twig over the pin and adjust so the notch is in contact with the grate as shown below.

22 Maintenance

Right Rear Twig

The right rear twig is shown below. It has a hole for a locating pin on the bottom. When in place, the front tip just barely rests on the right log as shown below.

Maintenance 23

Center Log

The center log has a hole for a locating pin on the bottom and a notch to rest on the grate at one end.

24 Maintenance

Ember Chunk Identification

There are (2) ember chunks, that look very similar, included with this log set. It is important that they are on the correct side of the burner or they may cause flame impingement. Below is a picture that shows the ember chunks side by side to aid with identification.

Left Chunk

Right Chunk

Left Ember Chunk

The left ember chunk and has a flat bottom and charred end. The chunk fits behind the bar, 2nd from the left, of the log grate. The charred end should be to the left. Place the ember chunk as shown below. Make sure the chunk is positioned so it does not cover any burner holes.

View from above

Do not block burner holes

Right Ember Chunk

The right ember chunk also has a charred end. The chunk fits behind the bar, 2nd from the right, of the log grate. The charred end should also be to the left as shown below.

View from above

Do not block burner holes

Maintenance 25

Ember bed Glass and Ember Material Installation (GSR2 ONLY)

Ember bed Glass Installation

The Ember-Glo™ lights come standard on the GSR2 units. There are an optional accessory for GSB2 or MV units. If the upgrade kit is not used in for the GSB2 or MV units, you may skip this section and proceed to Ember Installation.

 Make sure the ember skirt is in place. The skirt hooks over the front of the ember platform and

slopes outward toward the glass. The skirt helps keep the glass and ember material from falling off the platform when the glass is removed.

 Locate the perforations in front of the log grate.

 Place a thick layer of the ember glass over the perforations making sure to cover all of the

holes completely.

 Lightly dress the ember glass with the black touch-up paint provided. Check the appearance

with the lights on and add additional paint, as needed, for a realistic glowing ember appearance.

NOTE: If power is supplied to the fireplace it can helpful to turn the lights on while painting so you can determine an appropriate amount of paint for a realistic ember appearance.

NOTE: We recommend that you use a piece of paper, cardboard as a shield to mask the log grate and burner from overspray (see below).

26 Maintenance

Ember Material Installation (GSR2 ONLY)

 Once the ember glass installation is complete, place a generous amount of ember material on

the firebox floor on either side of the firebox. Completely cover any visible metal on the firebox floor.

NOTE: Make sure no ember material is placed directly on the burner. HINT: Add a few randomly placed ember chunks over the ember bed glass to produce a more

realistic appearance.

Maintenance

Ember Installation

A bag of embers is provided to further enhance the firebox. Place the embers on the firebox floor and on the burner. Do not place embers over any of the burner holes or air channels.

Rock Wool Placement

27

The included rock wool is placed on top of the burner to enhance the glow from the burner. The rock wool works best when it is applied in a very thin layer. The best method for applying the rock wool is

to brush it on to the burner. Compress a clump of rockwool between your thumb and forefinger. Use a stiff brush to apply a thin layer of rockwool fibers onto the burner. Do not use the entire bag of rockwool. Use only a small amount and save the remainder. Over-use of rockwool will diminish the glow and may cause sooting or other adverse conditions.

28 Maintenance

Maintaining Your Heater's Appearance

The appliance must be completely cool prior to conducting service.

Cleaning The Glass

The glass may be cleaned with a nonabrasive cleaner. To clean the inside of the glass, simply remove the glass frame, place it on a non-scratching surface, and clean the surface.

Cleaning the Fireplace

Use a duster to remove dust from the visible portions of the fireplace. Contact your dealer if you wish to re-paint any surfaces. Heat-resistant stove-paint (with instructions) is available from your dealer.

Maintenance 29

Yearly Service Procedure

WARNING: Failure to inspect and maintain the stove may lead to improper combustion and a potentially

dangerous situation. We recommend the following procedures be done by a qualified technician.

 Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass. Inspect and operate the

pressure relief mechanism to verify relief mechanisms are free from obstruction to operate.

 Clean glass window with a suitable fireplace glass cleaner. Abrasive cleaners must not be used. Be

careful not to scratch the glass when cleaning.

 Vacuum and clean any debris in the firebox.  Check all accessible gas-carrying tubes, connections, pipes and other components for leaks.  Inspect the burner and firebox. Make sure the burner is not warped, cracked, or damaged. Check the

firebox and area around the pilot to make sure there is no damage. Inspect primary air openings for blockage. If any problem is found, discontinue use and contact your dealer for service.

 Inspect the area behind the access door; clean if necessary. Check the gas control valve and the gas

lines. If damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower (if applicable)

 Inspect vent and vent termination for sooting, obstructions, or damage. Make repairs as needed.

Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is found near the vent termination.

 Reinstall the glass assembly. If the glass is damaged, replace. Make sure the gasket along the

perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or replace the gasket to insure an air-tight seal.

 Turn the pilot flame on (continuous pilot). It should touch approximately 3/8" of the top of the flame

sensor (see below). If it does not, contact your dealer.

MV Pilot

GS Pilot

 Start the main burner. Inspect and ensure the lighting of the main burner occurs within 4 seconds of the

main gas valve opening.

 Test the flame failure response time of the flame safety system. It must de-energize the safety shutoff in

no more than 30 seconds.

 After 15 minutes the flames should be orange/yellow and not touch the top of the firebox. If the pilot or

main burners do not burn correctly, contact your dealer for service. Monitor blower operation

30 Maintenance

Troubleshooting Table

Problem: Possible Cause: Don't Call for Service

Until You:

Pilot Will Not Light

Main Burners Will

Not Start

Optional Remote

Control Does Not

Work

Heater Will Not

Distribute Heat

Optional Blower

Does Not Turn On

Pilot Goes Out

Intermittently

A gas shut off valve is turned off The gas control knob isn't turned to "PILOT" The valve control knob isn't pushed in The igniter wasn't pressed repeatedly No Propane in Tank

The pilot light has gone out The gas control valve is turned to "PILOT" or "OFF" The ON/OFF switch is turned to "OFF" The remote control is not working correctly The thermostat is disconnected or set too low

The pilot light has gone out The gas control valve is turned to "PILOT" or "OFF" The ON/OFF switch is turned to "OFF" The remote is too far away from the heater The remote control receiver is turned "Off" Remote or receiver batteries are dead

The heater is not up to temperature This is normal – allow 5 to 20 minutes for

The heater is not up to temperature

The heater is not getting electricity The blower is set to off

The gas supply has been shut off

Check all gas shut off valves See "Starting the Pilot Light" Step C See "Starting the Pilot Light" Step C See "Starting the Pilot Light" Step C Check Tank Level

See "Starting the Pilot Light" See "Starting the Pilot Light" Turn the ON/OFF switch to "ON" See the remote control instructions See "Thermostat Operation"

See "Starting the Pilot Light" See "Starting the Pilot Light" Turn the ON/OFF switch to "ON" Use the remote closer to the heater See the remote control instructions See the remote control instructions

heater to reach operating temperature.

The blower will turn on once the heater is up to temperature (5 to 20 minutes).

Check the breaker switch. Check the blower knob.

Keep the gas supply turned on

Flames Are Too

Blue

Flames Are Too

The heater has just been started

Improper air shutter adjustment

The flame height may be turned too low

This is normal - see "Starting the Heater for the First Time"

Adjust Air Shutter - contact your dealer

Turn the flame height to "HI" - See "Adjusting the Flame Height"

Short (Under 6")

Thin Layer of Soot

The logs or coals are placed incorrectly Improper air shutter adjustment

See "Log Set Installation" Adjust Air Shutter - contact your dealer

Covers the Glass

Maintenance 31

Replacement Parts List

Caution: Use only Travis Industries replacement parts. Do not use substitute materials.

Warning: Do not operate appliance with the glass front removed, cracked, or broken. Replacement of

the glass should be done by a licensed or qualified service person.

36PB Part Numbers

GLASS w/FRAME 270-01009

SCREEN BARRIER, FRONT 270-01008

PILOT ASS’Y, TC/TP 3-WAY 250-04378

VALVE, NG w/MANUAL H/L 250-04377

VALVE REGULATOR, LP MAN HI-LO 250-00415

42PB Part Numbers

GLASS w/FRAME 270-01025

SCREEN BARRIER, FRONT 270-01024

PILOT ASS’Y, TC/TP 3-WAY 250-04378

VALVE, NG w/MANUAL H/L 250-04377

VALVE REGULATOR, LP MAN HI-LO 250-00415

Contact your local Travis Industries Dealer for Replacement Parts

32 Maintenance

Wiring Diagram

Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause

improper and dangerous operation.

Thermopile

Piezo Igniter

On/Off Switch (on fireplace)

Red

Brown

Thermocouple

Copper Co-Axial

Wire

Orange

Optional Blower Wiring

Red

White

Spark Electrode

Pilot Hood

Optional Wall Switch, Thermostat, or Remote Control

Safety Label

36 PB Safety Label

The safety (listing) label is attached to the operating tag (chained to the heater near the gas control valve). A copy is shown below

33

34 Safety Label

42 PB Safety Label

The safety (listing) label is attached to the operating tag (chained to the heater near the gas control valve). A copy is shown below

Limited 7 Year Warranty 35

Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten (10)

days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants this gas appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original purchaser from the date of purchase as follows:

Check with your dealer in advance for any costs to you when arranging a warranty call.

Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Component

Burner Assembly

Burner Pan Assembly, Air Shutter Assembly, Main Burner Orifice

Electrical Assembly (within heater structure):

Wiring harness, snap discs, rheostat speed control

Gas Control Assembly

Adjustable control valve, fireplace controller, pilot assembly and pilot wiring

Glass

Glass (breakage from thermal shock)

Gold, Nickel & Copper Plating

Face & Door (see “Conditions and Exclusions” # 9)

Accessories

Firebacks, Power Heat Ducts, Andirons, etc…

One-Way Freight Allowance

One-way freight allowance on pre-authorized repair done at factory is covered.

Convection Heat Exchanger

Convection heat exchanger assembly

Firebox Assembly

Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism

Years 1 & 2

Parts & Labor

Years 3 Through 5

Parts & Labor

Years 6 & 7

Parts Only

EXCLUDED COMPONENTS:

Paint, Gasketing, and Accent Light Bulbs

CONDITIONS & EXCLUSIONS

1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.

2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.

3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify this warranty.

4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as to the extent of this warranty, contact your authorized TRAVIS retailer before installation.

5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.

6. This Warranty is void if:

a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals. b. The unit is subject to submersion in water or prolonged periods of dampness or condensation. c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.

7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.

8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.

9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items, or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is not covered in this warranty.

10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.

11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVIS INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.

12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.

13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.

14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no liability for such warranties or representations.

15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.

16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.

17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANT IES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.

IF WARRANTY SERVICE IS NEEDED:

1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and the model name and serial number.

2. Travis Industries has the option of either repairing or replacing the defective component.

3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased the appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC., to your regional distributor, or dealership.

4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

36 Index

Index

Before You Begin ............................................... 6

Ember bed Glass and Ember Material

Installation (GSR2 ONLY) ............................ 25

Features ............................................................. 3

Glass Frame Removal and Installation ............ 10

Heating Specifications ........................................ 3

Important Information ......................................... 2

Installation Warnings .......................................... 2

Location of Controls ........................................... 6

Log Set Installation ..................................... 13, 19

Maintaining Your Heater's Appearance ........... 28

Normal Operating Odors .................................... 9

Power Outages .................................................. 9

Replacement Parts List .................................... 31

Rock Wool Placement ..................................... 27

Starting the Heater for the First Time ................ 8

Starting the Pilot ................................................. 7

Wiring Diagram ................................................ 3 2

Yearly Service Procedure ................................ 29