Travis Industries 21 TRV Green Smart 2, 21 TRV GSR2 Owner's Manual

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Page 1

21 TRV

Fireplace

 Operation  Maintenance

Tested and Listed by

OMNI-Test Laboratories, Inc.

Portland, Oregon

Report # 028-F-59c-5

ANSI Z21.88a-2003

WARNING: If the information in these instructions is not followed exactly, a fire or

explosion may result causing property damage, personal injury or loss of life.

- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's

instructions.

• If you cannot reach your gas supplier, call the fire department.

- Installation and service must be performed by a qualified installer, service agency or the gas supplier.

This appliance may be installed in an aftermarket permanently located, manufactured home (USA only) or mobile home, where not prohibited by local codes.

This appliance is only for use with the type(s) of gas indicated on the rating plate. A conversion kit is supplied with the appliance.

Owner's Manual

www.travisproducts.com

12521 Harbour Reach Drive

Mukilteo, WA 98275

Page 2

2 Introduction

Introduction

We welcome you as a new owner of a 21 TRV GSR2 gas fireplace. This manual details operation and maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your heater and save the manual for future reference.

Important Information

No other 21 TRV gas fireplace has the same serial number as yours. The serial number is on the listing label that is chained to the gas control valve. This serial number may be needed in case you require service.

Model: 21 TRV GSR2 Fireplace Serial Number: Purchase Date: Purchased From:

traviswarranty.com

Or, mail your warranty card to:

Travis Industries House of Fire 12521 Harbour Reach Drive Mukilteo, WA 98275

Save Your Bill of Sale.

To receive full warranty coverage, you will need to show evidence of the date you purchased your heater. Do not mail your Bill of Sale to us.

We suggest that you attach your Bill of Sale to this page so that you will have all the information you need in one place should the need for service or information occur.

Installation Warnings

 Installation requirements are printed in the 21 TRV GSR2 Installation Manual (part #

100-01305). All requirements in the installation manual must be met.

 Failure to follow all of the requirements may result in property damage, bodily injury,

or even death.

 This heater must be installed by a qualified installer who has gone through a training

program for the installation of direct vent gas appliances.

 This appliance must be installed in accordance with all local codes, if any; if not,

follow ANSI Z223.1 and NFPA 54(88).

 In Manufactured or Mobile Homes must conform with Manufactured Home

Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS A225.1. This appliance may be installed in Manufactured Housing only after the home is site located.

 The fireplace is designed to operate on natural gas, or propane (LP).  All exhaust gases must be vented outside the structure of the living area.

Combustion air is drawn from outside the living area structure.

 Notify your insurance company before hooking up this fireplace.

Page 3

Introduction 3

Table of Contents

INTRODUCTION ............................................. 2

IMPORTANT INFORMATION ........................ 2

INSTALLATION WARNINGS ......................... 2

TABLE OF CONTENTS.................................. 3

FEATURES ..................................................... 4

HEATING SPECIFICATIONS ......................... 4

BEFORE YOU BEGIN .................................... 7

Remote Control Warnings .................................... 7

REMOTE SET-UP ........................................... 8

Verify the Switch is on “REMOTE” ...................... 8

Synchronize the Transmitter to the IFC ................ 8

Clearing the System Memory ............................... 8

LOCATION OF CONTROLS .......................... 9

DIRECT OPERATION..................................... 9

STARTING THE FIREPLACE FOR THE

FIRST TIME .................................................. 10

CONTINUOUS/INTERMITTENT PILOT

SWITCH ........................................................ 10

Switching from Intermittent (IPI) to Continuous

Pilot (CPI) .......................................................... 10

REMOTE OPERATION................................. 11

Display Overview .............................................. 11

Listen for the “Beep” .......................................... 11

Manual On-Off / Smart Thermostat / Standard

Thermostat ....................................................... 12

Mode Controls (Flame, Blower, Light) ........... 13

Flame Height ........................................................ 13

Blower Speed ....................................................... 13

Mode Controls (continued) ............................. 14

Accent Light ......................................................... 14

Comfort Control (rear burner) ............................... 14

DISPLAY FAHRENHEIT OR CELSIUS ....... 14

LOW BATTERY INDICATOR ....................... 15



Transmitter Batteries ......................................... 15

IFC Batteries ..................................................... 15

BATTERY REPLACEMENT ......................... 15

Battery Installation ............................................. 15

Transmitter Battery Installation .......................... 15

Power Outages ................................................. 15

CHILD-PROOF FEATURE ........................... 16

NORMAL OPERATING SOUNDS ............... 16

NORMAL OPERATING ODORS.................. 16

MAINTAINING YOUR FIREPLACE'S

APPEARANCE ............................................. 17

ACCENT LIGHT REPLACEMENT ............... 17

YEARLY SERVICE PROCEDURE .............. 17

FACE INSTALLATION AND REMOVAL ..... 18

GLASS FRAME REMOVAL AND

INSTALLATION ............................................ 19

GLASS FRAME REMOVAL AND

INSTALLATION (CONTINUED) ................... 20

LOG SET INSTALLATION ........................... 21

Rear Log Installation ......................................... 21

Right Log Installation ......................................... 22

Right Twig Installation ....................................... 22

Left Twig Installation.......................................... 23

Log Installation Overview .................................. 23

TROUBLESHOOTING TABLE .................... 24

WIRING DIAGRAM ...................................... 25

REPLACEMENT PARTS LIST ..................... 25

CONDITIONS & EXCLUSIONS ................... 26 

IF WARRANTY SERVICE IS NEEDED: ...... 26

ACCESSORIES ............................................ 27

Liners ................................................................ 27

Index ................................................................. 28

Page 4

4 Introduction

Features

 Works During Power Outages (battery backup)  GreenSmart™ Thermostat / Remote Control  Realistic Wood-Fire Look  Standard Blower for Effective Heat Distribution  Built-In Accent Light (night light)

 Standing or Intermittent (GreenSmart) Pilot  Convenient Operating Controls  Variable-Rate Heat Output  Low Maintenance

Heating Specifications

Approximate Heating Capacity (in square feet)* Up to 650 Up to 650 Maximum BTU Input Per Hour 16,500 16,500

* Heating capacity will vary with floor plan, insulation, and outside temperature.

Natural Gas Propane

Page 5

Safety Precautions 5

IF YOU SMELL GAS:

* Do not light any appliance * Extinguish any open flame * Do not touch any electrical switch or plug or unplug anything * Open windows and vacate building * Call gas supplier from neighbor's house, if not reached, call fire department

This unit must be installed by a qualified installer to prevent the possibility of an explosion. Your dealer will know the requirements in your area and can inform you of those people considered qualified. The room heater should be inspected and cleaned before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc.

The instructions in this manual must be strictly adhered to. Do not use makeshift methods or compromise in the installation. Improper installation will void the warranty and safety listing.

This heater is either approved for natural gas (NG) or for propane (LP). Burning the incorrect fuel will void the warranty and safety listing and may cause an extreme safety hazard. Direct questions about the type of fuel used to your dealer. Check for a label on the flame adjust knob on the gas control valve (this is the best place to check). You may also check for a label on the gas control valve body.

Gas

Contact your local building officials to obtain a permit and information on any installation restrictions or inspection requirements in your area. Notify your insurance company of this heater as well.

It is imperative that control compartments, screens, or circulating air passageways of the heater be kept clean and free of obstructions. These areas provide the air necessary for safe operation.

Do not store or use gasoline or other flammable liquids in the vicinity of this heater.

If the flame becomes sooty, dark orange in color, or extremely tall, do not operate the heater. Call your dealer and arrange for proper servicing.

Do not operate the heater if it is not operating properly in any fashion or if you are uncertain. Call your dealer for a full explanation of your heater and what to expect.

Do not operate if any portion of the heater was submerged in water or if any corrosion occurs. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control that has been under water.

Page 6

6 Safety Precautions



Do not place clothing or other flammable items on or near the heater. Because this heater can be controlled by a thermostat there is a possibility of the heater turning on and igniting any items placed on or near it.

The viewing glass should be opened only for conducting service. Do not operate with cracked, broken, or removed glass.

Any safety screen or guard removed for servicing must be replaced prior to operating the heater.

Operate the heater according to the instructions included in this manual.

If the main burners do not start correctly turn the gas off at the gas control valve and call your dealer for service.

Light the heater using the built-in igniter. Do not use matches or any other external device to light your heater.

Allow the heater to cool before carrying out any maintenance or cleaning.

Never remove, replace, modify or substitute any part of the heater unless instructions are given in this manual. All other work must be done by a trained technician. Don't modify or replace orifices.

Instruct everyone in the house how to shut gas off to the appliance and at the gas main shutoff valve. The gas main shutoff valve is usually next to the gas meter or propane tank and requires a wrench to shut off.

This unit is not for use with solid fuel.

Do not place anything inside the firebox (except the included fiber logs).

If the fiber logs become damaged, replace with Travis Industries log set.

Children and adults should be alerted to the hazards of high surface temperature and should stay away to avoid burns or clothing ignition. Young children should be supervised when they are in the same room as the heater.

This Manual

Do not throw this manual away. This manual has important operating and maintenance instructions that you will need at a later time. Always follow the instructions in this manual.

Travis Industries, Inc. grants no warranty, implied or stated, for the installation or maintenance of your heater, and assumes no responsibility of any consequential damage(s).

Page 7

Operation 7

Before You Begin

 Read this entire manual before you use your new heater (especially the section "Safety Precautions"

on pages 4 and 5). Failure to follow the instructions may result in property damage, bodily injury, or even death.

Remote Control Warnings

KEEP BATTERIES AND COVER

INSTALLED AT ALL TIMES

The remote control system requires the batteries and battery cover to remain in place at all times. Once t he batteries or cover are removed, the system may re-start in standing pilot mo de. If this occurs whe n the heat er is in Remote Mode, you will not be able to turn the heater off manually from the battery box.

If you need to replace dead batteries, make sure to turn the appliance

off before removing the batteries. NOTE: If the batteries go dead, the system will operate normally as long

as household power (120v AC) is present.

The transmitter and IFC are radio frequency devices. Placing the transmitter in or near metal may severely reduce the signal range.

Turn off the main gas supply to the appliance during appliance installation or maintenance.

Turn off the main gas supply during appliance installation or maintenance or in case of remote control malfunction.

Page 8

8 Operation

Remote Set-Up

Verify the Switch is on “REMOTE”

The battery holder has a switch built into it. This switch must remain in the REMOTE position for the remote to operate.

ON REMOTE OFF

Synchronize the Transmitter to the IFC

The transmitter will need to be synchronized to the IFC (Integrated Fireplace Control) before the remote will work correctly. Synchronizing is done in the following two steps below:

1. Press the PRG (Program) button on the battery box (IFC will beep 3 times).

2. Press the “ON” button on the transmitter (IFC will beep 3 times).

"Beep" "Beep" "Beep"

°F

"Beep" "Beep" "Beep"

NOTE: If power is cut off to the IFC for an extended period of time, you may need to re-synchronize the remote.

Clearing the System Memory

This appliance uses an Integrated Fireplace Control (IFC) to store the unique code for the remote control. If you wish to clear the system memory, MAKE SURE GAS IS TURNED OFF TO THE APPLIANCE then press the PRG (Program) button for 10 seconds. The pilot will start to spark repeatedly, signifying all system memory has been cleared. The system will return to its original configuration  a remote will need to be synchronized; and the system will operate in Continuous Pilot mode.

Page 9

Operation 9

Location of Controls

Most features will be controlled by the included remote.

°F

Swing the access door and

control cover down to access

the battery holder / switch.

ON REMOTE OFF

Direct Operation

The fireplace may be directly operated from the battery holder (accessed by removing the face). The three positions are below:

ON – Burner turns on (regardless of transmitter settings). OFF – Burner turns off (regardless of transmitter settings). REMOTE – Burner is controlled by the transmitter.

ON REMOTE OFF

NOTE: When the battery holder switch is turned to ON or OFF, the mode settings (Flame Height, Comfort

Control) will remain in the same state as before the switch was moved (i.e.: the IFC “remembers” the last setting). If you wish to adjust the mode settings use the transmitter mode button to adjust the settings. The thermostat and burner on/off operating functions will not work on the transmitter.

Page 10

10 Operation

Starting the Fireplace for the First Time

 Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will

cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This is normal. We recommend opening a window to vent the room.

 Condensation may appear on the glass each time you start the fireplace - this is normal.  Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will

turn a more realistic yellow and orange color.

 Certain installations use a remote, thermostat, or wall switch to turn the fireplace on and off. If this is

the case, leave the ON/OFF switch "ON".

 Verify the power backup and control light batteries are installed (see page Error! Bookmark not

defined.).

Continuous/Intermittent Pilot Switch

This heater may run with the pilot continuously running or in Intermittent mode. For most homeowners, Intermittent mode is preferable (this saves fuel, doesn’t give off un-needed heat). However, in some situations the homeowner may prefer to switch the heater to Continuous Pilot mode. The most typical reasons for switching to Continuous Pilot are:

 Very Cold Conditions – In very cold conditions you may notice that the burner does not light quickly,

and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot. This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.

 Excessive Condensation on Glass After Startup – Certain installations may encounter ex cessive

fogging on the window after startup (not just the first time the heater was started). This is an aesthetic condition that may be remedied by switching the heater to continuous pilot.

 Cold Glass or Heater Front – In very cold conditions you may notice that the heater front and glass

become very cold. To remedy this, switch the heater to continuous pilot.

 Frequent On / Off Operation – If you are frequently turning the heater on and off, you may wish to

leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.

Switching from Intermittent (IPI) to Continuous Pilot (CPI)

The pilot mode on this appliance is adjusted using the remote. With the remote in the off position (thermostat off, manual off), follow the directions below to adjust the pilot mode.

Press the "MODE" button when the appliance is off to adjust the IPI/CPI.

NOTE: This icon appears when the appliance is in CPI mode.

Press the "UP" button to activate CPI mode.

Press the "DOWN" button to activate IPI mode.

Page 11

Operation 11

Remote Operation

When the switch on the battery holder is set to “REMOTE” the transmitter operates the fireplace. Once you understand how the transmitter works, you will be able to operate your fireplace quickly and easily.

Display Overview

The transmitter display has four main sections.

Thermostat Display

Room Temperature Display

Read-Out (Thermostat Setting, Function, etc.)

Mode Display (Flame, Blower, Light, Comfort Control)

Listen for the “Beep”

Each time you press a button on the transmitter that controls the fireplace, a “beep” will sound from the IFC. When you change thermostat target settings the IFC will not beep.

NOTE: When the batteries start to get low, the IFC will beep intermittently. When the batteries are nearly depleted, the IFC will no longer beep. See “IFC Batteries” on page 15).

Page 12

12 Operation

Manual On-Off / Smart Thermostat / Standard Thermostat

Use the thermostat button to cycle through the three thermostat settings (see below).

Look here for the thermostat setting.

Press the thermostat button to cycle through the thermostat settings.

OFF

SMART

 MANUAL ON/OFF – The burner will turn on and off using the remote. Press the On/Off button to

control the burner. When off, the display will only show the current temperature.

OFF

When in manual setting, the

word "OFF" will appear here.

 SMART THERMOSTAT – While in Smart Thermostat mode, the transmitter will control the

burner to achieve the target temperature (see below). Flame height will be adjusted up or down to allow operation without turning the burner on and off (also called “smart modulation”). To adjust the target temperature, press the UP and DOWN buttons until a suitable temperature is achieved.

When in smart thermostat

setting, the word "SMART"

will appear here.

SMART

This is the target temperature on the readout. Use the up or down buttons to adjust the target temperature.

 STANDARD THERMOSTAT - While in Standard Thermostat mode, the transmitter will turn the

burner on and off to achieve the target temperature (see below). To adjust the target temperature, press the up and down buttons until a suitable temperature is achieved.

When in standard thermostat

setting, the word "ON" will

appear here.

This is the target temperature on the read-out. Use the up or down buttons to adjust the target temperature.

NOTE: If the transmitter batteries go dead while in thermostat setting (standard or smart), the appliance will shut off after approximately 24 hours.

Page 13

Operation 13

Mode Controls (Flame, Blower, Light)

Press the Mode button to cycle through the four mode controls (see below).

Press the mode button to cycle through the mode settings.

OFF

Look here for

mode controls.

Flame Height

Flame height may be controlled using the UP and DOWN buttons when in Flame Height Mode (see below). The center display will display the 7 settings, from “OFF” to “HI” for full on.

NOTE: Flame height may not be adjusted if operating in Smart Thermostat mode.

Flame Height

Optional

Blower

Comfort

Control

Accent

Light

When in flame height

mode, this icon will

appear darkened.

OFF

MAX

This is the flame height read-out. Use the up or down buttons to adjust the flame height (7 settings).

Blower Speed

The blower may be controlled using the up and down buttons when in Blower Speed mode (see below). The center display will display the 7 settings, from “OFF” to “HI” for full on.

OFF

When in blower

mode, this icon will

appear darkened.

MAX

This is the blower speed read-out. Use the up or down buttons to adjust the blower speed (7 settings).

MANUAL MODE – BLOWER OPERATION

When in Manual mode the blower will remain on, even if the burner is turned off and the heater cools. Either manually turn the blower off, or turn off the heater by pressing the On/Off button.

High

Medium

Off

High

Medium

Off

Page 14

14 Operation

Mode Controls (continued)

Accent Light

The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons when in Accent Light mode (see below). The center display will display the 7 settings, from “OFF” to “HI” for full on.

This is the accent light read-out. Use the up or down buttons to adjust the accent light brightness (7 settings).

When in accent light

mode, this icon will

appear darkened.

OFF

MAX

HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height setting to “OFF” (see above).

Comfort Control (rear burner)

The comfort control (rear burner) may be turned on and off using the up and down buttons when in Comfort Control Mode (see below). The center display will display either “ON” or “OFF”.

High

Medium

Off

OFF

When in comfort

control mode, this

icon will appear

darkened.

This is the comfort control read-out. Use the up button to turn on, down button to turn off (2 settings).

Display Fahrenheit or Celsius

 With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons

simultaneously to toggle between Fahrenheit (F) and Celsius (C).

Off

Page 15

Operation 15

Low Battery Indicator

Transmitter Batteries

The transmitter has a battery-level indicator. When it indicates low battery voltage (see below), install three new AAA alkaline batterie s into the transmitter (see “Error! Reference source not found.” on page Error! Bookmark not defined.).

Low Battery Indicator

OFF

MAX

IFC Batteries

The IFC (Integrated Fireplace Control) will “beep” repeatedly when the batteries go low. Install four new AA alkaline batteries into the battery box when this occurs (see “Error! Reference source not found.” on page Error! Bookmark not defined.). In applications where the appliance is required to prov ide heat, we recommend replacing the batteries before each heating season.

Battery Replacement

Battery Installation

Install four AA batteries into the battery holder (see below). These batteries act as a power backup in case the household (AC) current goes out.

Transmitter Battery Installation

Install the three included AAA batteries into the remote.

AA Battery

AAA Battery

°F

AA Battery

Power Outages

The remote will work if household current (AC power) is disconnected. The batteries inside the battery box will continue to power the heater but the accent light and blower will not operate.

Page 16

16 Operation

Child-Proof Feature

The child-proof feature disables the control buttons, preventing unwanted use of the remote.

 Press both the MODE and UP buttons simultaneously to turn this feature on or off.

HINT: This feature is especially useful while using the thermostat setting.

Child Proof Indicator

OFF

Normal Operating Sounds

The appliance will creak with change of temperature.

Pilot Flame

The pilot flame will make a clicking sound when starting up. When on, it will make a slight whisper sound.

Gas Control Valve

As the gas control valve is turned on and off you will hear a dull clicking sound. This is the valve opening up and shutting down.

MAX

Blower This heater uses a blower to push heated air into the room. You will hear the sound of air movement increase as the speed of the blower is increased.

Extinction Pops It is not unusual, especially on Propane (LP) appliances, to experience a "pop" when the burner is shut off.

GreenSmart Receiver

The GreenSmart receiver will beep when receiving commands from the remote.

Normal Operating Odors

This appliance has several areas that reach high temperatures. Dust or other p articles on these areas may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if the appliance was left idle for a long period.

Page 17

Maintenance 17

Maintaining Your Fireplace's Appearance

Fingerprints or other marks left on the optional plated surface may become etched in place if they are not wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.

Accent Light Replacement

An accent light is included in your fireplace to provide additional lighting. These bulbs will burn out over time. To replace, follow the directions below:



Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass (see page 19) and logs (see page 21).

 

Replace the halogen bulb with the following bulb: (NOTE: Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):

35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)

Yearly Service Procedure

 Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially danger ous

situation. We recommend the following procedures be done by a qualified technician.

1. Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does not, contact your dealer for service.

2. Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass (see page 19).

3. Remove the log set (NOTE: the logs are very fragile - see page 21). If severely deteriorated, repl ace. Check the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is found, the fireplace will require adjustment. Contact your dealer.

4. Inspect the burner and remove any debris.

 Make sure the burner is not warped, cracked, or damaged.  Check the firebox and area around the pilot to make sure there is no warping or damag e.  If any problem is found, discontinue use and contact your dealer for service.

5. Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the ga sket along the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or replace the gasket to insure an air-tight seal.

6. Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower (if applicable).

7. Start the main burner. After 15 minutes the flames should be orange/yellow and not touch the top of the firebox. If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor blower operation.

8. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is found near the vent termination.

Page 18

18 Maintenance

Face Installation and Removal

The face has hooks that hold it in place. Make sure the face locks in place when installing.

Lift and rotate the face forward until the top brackets lock into the upper slots.

PLATED SURFACES:

Make sure the plated surfaces are clean before starting the fireplace. Any marks left on plated surfaces may become etched in place. Clean plated surfaces with denatured alcohol and a soft cloth.

Tilt the face back and insert the bottom brackets into the lower slots until they lock in place.

Page 19

Maintenance 19

Glass Frame Removal and Installation

Warning: The appliance must be completely cool before removing the glass. Warning: Do not strike or slam the glass.

Latch

Open the two latches holding the glass

frame in place - follow the directions shown to the right.

Top of Firebox

Glass

Glass Frame

Glass Frame Brackets

Tilt the glass frame forward then lift it up. The tabs

on the glass frame will disengage from the slots on the glass frame brackets attached to the fireplace.

Re-Attaching the Glass Frame:

a) Tilt the glass frame as shown above.

b) Insert the tabs on the glass frame into the slots on the glass frame brackets (attached to the fireplace).

c) Attach the two glass latches.

NOTE: Make sure the glass frame is all the way in place - it should be flush with the front of the fireplace when installed.

Catch (on glass frame)

Page 20

20 Maintenance

Glass Frame Removal and Installation (continued)

The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow the directions below to re-install the latch if it comes loose.

Hold the latch at an angle and insert it into the slot on the glass frame anchor.

Latch

NOTE: this slot may be at a

different angle than illustrated. Top of Firebox

Glass Frame Anchor

Note how the washer on the latch fits behind the flange on the glass frame anchor.

Once fully inserted, turn the latch until it is upright.

Page 21

Maintenance 21

Log Set Installation

Rear Log Installation

Place the rear log with the left side flush to the edge of the burner and the right side flush to the metal deflector on the back edge of the burner. The bottom edge of the log should be located behind the burner ports (see the illustration below).

CROSS-SECTIONAL VIEW

Rear Log

Burner

Make sure the ledge on the burner lines up with stepped-down portion of the rear log.

Page 22

22 Maintenance

Right Log Installation

The right log has two holes that accept the pins on the burner and rear log. When placed correctly there will be a minimal gap between the two logs. Make sure the bottom is placed so no burner ports are blocked and there is a gap to the back wall.

VIEW

FROM

ABOVE

NOTE: Make sure the right log does not rest against the back of the firebox (or liner). If it does, it will block light from the accent light, creating a large shadow. You may need to readjust the logs to insure a ¾” gap from the back.

Right Twig Installation

The right twig rests on the burner and leans against the indent on the right log. Install the twig as shown below. The bottom of the twig is placed one inch to the right of the center screw on the burner.

Page 23

Maintenance 23

Left Twig Installation

Place the left twig as shown below. Note how the twig has two protrusions that insert into the screwholes on the burner. Make sure the twig does not block any burner holes. Place an ember of the remaining screw hole.

The two projections on the bottom of the twig insert into the screw holes on the burner.

Log Installation Overview

Correct view of complete log installation.

Place an ember over this screw.

Place embers in the firebox corners and along the front edge of the burner. Do not place embers over burner holes or allow the embers to block airflow.

Page 24

24 Maintenance

Troubleshooting Table

Problem: Possible Cause: Don't Call for Service

Until You:

Main Burners Will

Not Start

Appliance Beeps

Thermostat Does

Not Work

Blower Does Not

Work

Flames Are Too

Blue

Flames Are Too

Short (Under 6”)

Thin Layer of Soot

Covers the Glass

Accent Light Does

Not Work

The battery box switch is turned to "OFF" The remote control is not working correctly The thermostat is disconnected or set too low No Propane in Tank

The power backup batteries are dead (heater will beep once repeatedly)

The heater encountered an error when trying to start (heater beeps 3 times repeatedly)

The heater encountered a pilot error (heater beeps 2 times repeatedly)

The battery box switch is turned to "OFF" or “ON” The thermostat is set too low

The fireplace is not getting electricity

The fireplace is not up to temperature ..................

The blower fuse may be blown The fireplace has just been started

Improper air shutter adjustment The flame height may be turned too low

The logs or coals are placed incorrectly Improper air shutter adjustment

The bulb may be burned out. ................................

The accent light fuse may be blown. .....................

Use the switch on the battery box See the remote control instructions See "Thermostat Operation" Check Tank Level

Replace the batteries (see page Error! Bookmark not defined.)

Make sure gas is turned on. Turn heater off for 5 seconds (make sure standing pilot is off) – then turn back on.

Contact your dealer if this occurs. Turn the battery box switch to “REMOTE”

Check thermostat

Check the breaker switch Let the fireplace burn for 10 minutes Replace the fuse. See fuse location below.

This is normal – see “Starting the Fireplace for the First Time”

Adjust Air Shutter – contact your dealer Turn the flame height to “HI” -

See “Adjusting the Flame Height”

See “Log Set Installation” Adjust Air Shutter – contact your dealer

See “Accent Light Replacement” on page 17 Replace the fuse. See fuse location below.

Location of fuses:

Fan Lights

Page 25

Maintenance 25

Wiring Diagram

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause

improper and dangerous operation.

Power

Appliance

Ground

Flame Detect

Appliance

Ground

Spark

Rod

Accessory

Power

Black

White

Green

Pilot Sensor

Optional

Blower(s)

3.15A FUSE

System Jumper

IPI/CPI

JUMPER WIRE

Black Black

3 Amp Fuse

Red

Yellow

Black

Yellow / Green

White

Orange

Blue

Green

3 Amp Fuse

White

Black

Grey

Purple

Yellow

Blue

Orange

Pink

Comfort Control

Valve

White White

Accent Light (s)

Integrated Fireplace Control (IFC)

Orange

Red

Black

Yellow

Grey

Purple

Replacement Parts List

Caution: Use only Travis Industries replacement parts. Do not use substitute materials. Warning: Do not operate appliance with the glass front removed, cracked, or broken. Replacement of

the glass should be done by a licensed or qualified service person.

Contact your local Travis Industries Dealer for a Replacement Parts List

TOP

(4) AA Batteries

Battery Box (Manual

On/Off)

Page 26

26 Limited 7 Year Warranty

Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten (10) days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 12521 Harbour Reach Drive, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants this gas appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original purchaser from the date of purchase as follows:

Check with your dealer in advance for any costs to you when arranging a warranty call.

Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Component

Burner Assembly

Burner Pan Assembly, Air Shutter Assembly, Main Burner Orifice

Electrical Assembly (within heater structure):

Wiring harness, snap discs, rheostat speed control, blower

Gas Control Assembly

Adjustable control valve, fireplace controller, pilot assembly and pilot wiring

Glass

Glass (breakage from thermal shock)

Ceramic Logs

Log Set, Embers

Gold, Nickel & Copper Plating

Face & Door (see “Conditions and Exclusions” # 9)

Accessories

Firebacks, Power Heat Ducts, Andirons, etc.

One-Way Freight Allowance

One-way freight allowance on pre-authorized repair done at factory is covered.

Convection Heat Exchanger

Convection heat exchanger assembly

Firebox Assembly

Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism

Years 1 & 2

Parts & Labor

Years 3 Through 5

Parts & Labor

Years 6 & 7

Parts Only

EXCLUDED COMPONENTS:

Paint, Gasketing, and Accent Light Bulbs

CONDITIONS & EXCLUSIONS

1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.

2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.

3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify this warranty.

4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as to the extent of this warranty, contact your authorized TRAVIS retailer before installation.

5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.

6. This Warranty is void if:

a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals. b. The unit is subject to submersion in water or prolonged periods of dampness or condensation. c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.

7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.

8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.

9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is not covered in this warranty.

10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.

11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVIS INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.

12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.

13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.

14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no liability for such warranties or representations.

15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.

16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.

17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.

IF WARRANTY SERVICE IS NEEDED:

1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and the model name and serial number.

2. Travis Industries has the option of either repairing or replacing the defective component.

3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased the appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC., to your regional distributor, or dealership.

4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Page 27

Optional Equipment 27

Accessories

The accessories listed below are available at your Travis dealer. To locate a dealer, visit:

www.travisproducts.com

Liners

There are several styles of decorative liners that fit inside the firebox and enhance the area behind the flames.

Page 28

28 Index

Index

Accent Light Replacement ............................... 17

Accessories ...................................................... 27

Battery Replacement ........................................ 15

Child-Proof Feature ........................................ 16

Continuous/Intermittent Pilot Switch ................ 10

Direct Operation ................................................. 9

Display Fahrenheit or Celsius .......................... 14

Face Installation and Removal ......................... 18

Glass Frame Removal and Installation ............ 19

Heating Specifications ........................................ 4

Installation Warnings .......................................... 2

Location of Controls ........................................... 9

Log Set Installation ........................................... 21

Low Battery Indicator .................................... 15

Maintaining Your Fireplace's Appearance ....... 17

Manual On-Off / Smart Thermostat / Standard

Thermostat .................................................. 12

Mode Controls (Flame, Blower, Light) ......... 13

Normal Operating Odors .................................. 16

Normal Operating Sounds ............................... 16

Power Outages ................................................ 15

Remote Control Warnings ................................. 7

Remote Operation ............................................ 10

Remote Set-Up ................................................. 8

Replacement Parts List .................................... 25

Starting the Fireplace for the First Time ............ 9

Troubleshooting Table ..................................... 24

Wiring Diagram ................................................ 25

Yearly Service Procedure ................................ 17