TransTel Communications SuperKey SK-824, SuperKey SK-200 Features And Services Description
Superkey Series Electronic Telephone Systems
Features and Services Description
Table of Contents
Superkey Series
Electronic Hybrid Telephone System
SK-824 & SK-200
Features and Services Description
Table Of Contents
Advisory Messages...............................................................................................................................................5
Answer Supervision..............................................................................................................................................6
Attendant Overflow...............................................................................................................................................7
Auto Answer..........................................................................................................................................................9
Auto Call Park ....................................................................................................................................................10
Auto Hold............................................................................................................................................................11
Automatic Line Search.......................................................................................................................................12
Automatic Last Number Redial..........................................................................................................................13
Automatic Volume Increase...............................................................................................................................14
Automatic Wake Up ...........................................................................................................................................15
Background Music..............................................................................................................................................18
Behind PABX Operation.....................................................................................................................................19
Busy Remind Tone Interval................................................................................................................................20
Busy Out CO Line...............................................................................................................................................21
Call Duration Limit..............................................................................................................................................22
Call Duration Timer ............................................................................................................................................23
Call Forwarding ..................................................................................................................................................24
Call Park .............................................................................................................................................................26
Call Pickup..........................................................................................................................................................27
Call Split..............................................................................................................................................................29
Call Swap............................................................................................................................................................30
Call Transfer .......................................................................................................................................................31
Calling Proof.......................................................................................................................................................33
Camp On ............................................................................................................................................................34
Chain Dialing ......................................................................................................................................................35
Class of Service..................................................................................................................................................36
CO Break Disconnect Timer..............................................................................................................................37
CO Line Hunting.................................................................................................................................................38
CO Line Programming.......................................................................................................................................40
CO Line Ringing Types ......................................................................................................................................42
Conference.........................................................................................................................................................43
Console...............................................................................................................................................................44
Console Assignment ..........................................................................................................................................45
Conversation Monitor .........................................................................................................................................46
Date and Time Setting........................................................................................................................................47
Day Service.........................................................................................................................................................48
Dial By Name......................................................................................................................................................50
Dial 87 Group .....................................................................................................................................................53
Dial 9 Group .......................................................................................................................................................54
Dial Pulse to DTMF Conversion ........................................................................................................................55
Page ii Issue 2.3 January 2002
Superkey ® Features and Services Description
Dial Tone Detector..............................................................................................................................................56
Direct In Line.......................................................................................................................................................57
Direct Inward System Access (DISA) ................................................................................................................58
Direct Station Selection (DSS)...........................................................................................................................62
DISA Queue Immediate Answer........................................................................................................................64
DISA Single Digit Dialing....................................................................................................................................65
DISA Special Function Access...........................................................................................................................66
Distinctive Ringing ..............................................................................................................................................67
Do Not Disturb....................................................................................................................................................68
Do Not Disturb Override.....................................................................................................................................69
Door Phone Interface.........................................................................................................................................70
Door Phone ........................................................................................................................................................71
Door Phone Controlled Switch ..........................................................................................................................72
DSS Access to Other CO Lines.........................................................................................................................73
DSS Console......................................................................................................................................................75
DTMF Signaling..................................................................................................................................................76
Dual Port Capability............................................................................................................................................77
Environment Monitor..........................................................................................................................................78
Executive Override (Barge-In.............................................................................................................................79
External Call Forwarding....................................................................................................................................80
External Music Source Interface........................................................................................................................82
External Paging Interface...................................................................................................................................83
Fax Monitor.........................................................................................................................................................84
Feature Selection from Menu............................................................................................................................85
Flash To CO Line................................................................................................................................................87
Flexible CO Line Ring Assignment ....................................................................................................................88
Flexible DSS Key Group Assignment ................................................................................................................89
Flexible Key Group Assignment.........................................................................................................................91
Flexible Ringing Assignment..............................................................................................................................93
Forced Account Code ........................................................................................................................................94
Group Assignment..............................................................................................................................................95
Hands Free Answer back...................................................................................................................................96
Hold (Exclusive)..................................................................................................................................................97
Hold (System).....................................................................................................................................................98
Hot Line.............................................................................................................................................................100
Hunt Groups .....................................................................................................................................................101
Intercom............................................................................................................................................................102
Intercom Dialing Restriction.............................................................................................................................103
Intercom Step Call............................................................................................................................................104
Last Number Redial .........................................................................................................................................105
Line Group Assignment....................................................................................................................................106
Loop Keys.........................................................................................................................................................107
Loud Bell...........................................................................................................................................................108
Macro Keys.......................................................................................................................................................109
Manual Line ......................................................................................................................................................110
Message Waiting ..............................................................................................................................................111
Meter Pulses.....................................................................................................................................................113
Monitor..............................................................................................................................................................114
Music on Hold...................................................................................................................................................115
Music Source Selection....................................................................................................................................116
Mute ..................................................................................................................................................................117
Night Service.....................................................................................................................................................118
Numbering Plan ...............................................................................................................................................120
Off Hook Ringing..............................................................................................................................................121
Off Hook Voice Announce................................................................................................................................122
On Hook Dialing ...............................................................................................................................................123
Operator Code..................................................................................................................................................124
Override ............................................................................................................................................................125
Paging...............................................................................................................................................................126
Page iii
Table of Contents
Paging, Meet Me...............................................................................................................................................127
Passwords ........................................................................................................................................................128
Pause................................................................................................................................................................129
Pick Up Groups ................................................................................................................................................130
Port Specifications............................................................................................................................................131
Power Up Volume Adjust.................................................................................................................................133
Prime Line Select .............................................................................................................................................134
Privacy Release................................................................................................................................................135
Relay Assignment.............................................................................................................................................136
Reset Data........................................................................................................................................................137
Ring On / Ring Off Timers................................................................................................................................138
Ringing Line Immediate Connect ....................................................................................................................139
Room Monitor...................................................................................................................................................140
Saved Number Redial......................................................................................................................................141
Sensors.............................................................................................................................................................143
Silent Monitor....................................................................................................................................................145
Single Digit Dialing ...........................................................................................................................................146
Single Line Telephone Support........................................................................................................................147
Speed Dial (Personal)......................................................................................................................................149
Speed Dial (System) ........................................................................................................................................151
Speed Dial (Unrestricted).................................................................................................................................153
Station Lock ......................................................................................................................................................154
Station Message Detail Recording...................................................................................................................156
Station Number Digit Length............................................................................................................................158
Station Security Code.......................................................................................................................................159
System Programming Access..........................................................................................................................160
System Reminder.............................................................................................................................................161
Tenant Service..................................................................................................................................................163
Time of Day Display.........................................................................................................................................164
Timed Reminder - Station ................................................................................................................................165
Toll Control .......................................................................................................................................................166
Transfer Recall Timeout...................................................................................................................................167
Traveling Class of Service ...............................................................................................................................168
Trunk Queue (Trunk Callback)........................................................................................................................169
Uniform Call Distribution..................................................................................................................................170
Unsupervised Conference ...............................................................................................................................172
Voice Mail Interface ..........................................................................................................................................173
Voice Service Unit.............................................................................................................................................176
Appendix A- DISA Detailed Description...........................................................................................................177
DISA Overview..................................................................................................................................................177
DISA Call Flow Charts......................................................................................................................................182
DISA With No Voice Service Unit - Chart 1 ....................................................................................................183
DISA With No Voice Service Unit - Chart 2 .....................................................................................................184
DISA With No Voice Service Unit - Chart 3 .....................................................................................................185
DISA With a Voice Service Unit Chart 1 ..........................................................................................................186
DISA With a Voice Service Unit - Chart 2........................................................................................................187
DISA With a Voice Service Unit - Chart 3Chart 3Chart 3................................................................................188
Appendix B - Toll Control Detailed Description ...............................................................................................189
Index To Programming Forms .........................................................................................................................193
Page iv Issue 2.3 January 2002
Superkey ® Features and Services Description
Advisory Messages
Description
Up to ten system advisory messages can be used on the system. Nine messages are pre-programmed
into the system and one is blank. All messages may be modified so default messages may be changed if
desired. The nine pre-programmed messages may be edited on an individual telephone to include numeric
information as to the status of the telephone set user, such as the time or date when the user will return.
The nine pre-programmed messages are as follows:
0. On Vacation 3. In a Meeting 6. Call Stn
1. Will Be Back 4. Call 7. Gone for the Day
2. At Lunch 5. Do Not Disturb 8. Out of Town
Message #9 will appear as a blank message to anyone who accesses the message. It is possible for many
users to utilize message 9 as a custom message and each station can display its own individual message.
Conditions
Messages can be placed on any telephone set and may be read by any display telephone set.
Individual message entry is performed using the letters that appear on the telephone keypad as follows:
Key 1 = Q - Z - (Blank Space) - 1 Key 2 = A - B - C - 2
Key 3 = D - E - F - 3 Key 4 = G - H - I - 4
Key 5 = J - K - L - 5 Key 6 = M - N - O - 6
Key 7 = P - R - S - 7 Key 8 = T - U - V - 8
Key 9 = W - X - Y - 9 Key 0 = (Period) : & 0
Key # = ( ) $ # Key * = (Dash) / ! *
Redial = Backspace MSG = Forward
Programming
None
Operation
Superkey electronic telephone set:
To select and set a message
1. Press [PGM].
2. Press [MSG]. (This function may also be accessed from the features menu. For more information,
see Feature Selection from Menu, page 85 of this document).
3. Display will show:
Select Message
Enter Message #__
4. Press [VOL ↑] or enter the message number required. Display will show message number 0 in list
(if [VOL ↑] is pressed) or will display the entered message.
5. To see next higher numbered message, press [VOL ↑] to see next lower numbered message,
press [VOL ↓].
6. When desired message is found, station user can enter additional information via the keypad if
desired.
7. When the entry is satisfactory, press [SAVE]. The set will provide confirmation tone that the
message has been selected. Press [SPK]. The display will now show the active message. Any
display stations that call will receive the active message.
To remove a message
1. Press [PGM]
2. Press [MSG]
3. Press [SPK]
Page 5
Answer Supervision
Description
The Superkey electronic telephone system is equipped to provide answer supervision in applications where
it is provided by the telephone company as a polarity reversal. When active, answer supervision provides
accurate timing information for the preparation of SMDR records within the system.
Conditions
Answer Supervision will operate only if it is being provided by the local telephone company.
Programming
Form 12-01 (Recording Start Time) should be set to [0] in order to allow the system to accurately expect
answer supervision, if available. If answer supervision is not provided by the local telephone company, this
parameter should be set to a time that is representative for a call to be placed. For more information,
please see Station Message Detail Recording, page 156 of this document.
Form 12-08 (Detect Polarity Reversal) must be set to [0], enable, in order to recognize answer supervision
by polarity reversal.
Operation
Operation of Answer Supervision is automatic.
Page 6 Issue 2.3 January 2002
Superkey ® Features and Services Description
Attendant Overflow
Description
The Superkey electronic telephone system allws you to designate one station as a main answering position
or attendant console for incoming CO calls. If that station is busy, the system can select another station that
may act as a backup answering position. The system allows up to 15 backup positions behind each
attendant, for a possible total of 16 answering positions. There are two variations of Attendant Overflow.
Linear Ringing will search through the list of possible backup answering positions and will ring the first
available station. Free stations will be searched in the order programmed on Form 42 (or 43 if Night
Service).
Circular Ringing works like Linear Ringing except that it always begins its search immediately after the last
station that was rung.
Hunting will ring the first available station. If that station does not answer within the time parameter
specified on the system, the system will "add on" the next available station. This timer will repeat until the
call is answered, abandoned or until every programmed available station is ringing.
Automated Attendant functions may also be used as a means of Attendant Overflow. For more information,
please see Appendix A - DISA Detailed Explanation in this manual.
Conditions
The CO line must be programmed for Linear ringing if the Linear Overflow method of operation is preferred.
The CO line must be programmed for Hunt if the timed "add on" method of operation is desired.
Ringing Type is programmed on Form 46-LINE-07 for Day Service and Form 46-LINE-08 for Night Service.
Stations will be selected in the order that they are programmed on the incoming ringing assignment forms
(Form 42-[CO]-[station] and Form 43-[CO]-[station]).
Programming
Day Ringing Assignment, Form 42-[CO]-[station] must be programmed for each CO line in the system. Up
to sixteen stations may be programmed for each line on the SK-824. The SK-200 can be programmed for
up to 40 stations. Lines programmed for Linear Overflow or Hunt will search this form in the order that
stations are programmed. The system will ring the first available station in this group. This form controls
ringing assignments during day service only.
Night Ringing Assignment, Form 43-[CO]-[station] is as listed above for Form 42, but determines the
stations that will ring when the system is in Night Service.
Hunt Time Assignment, Form 01-08-01 sets the interval for adding stations to the ringing sequence in a no
answer condition if Hunt is selected. Every time a station begins ringing, this timer will begin. If it expires
without the call having been answered, the next available station in the group defined on Form 42-[CO][station] or Form 43-[CO}-[station], whichever is applicable, will be added to the ringing sequence. Valid
settings for this option are:
Hunt Time Assignment, Form 01-08-01 0=Disabled 1=2 seconds
2=4 seconds 3=6 seconds 4=8 seconds 5=15 seconds
6=30 seconds 7=60 seconds 8=120 seconds 9=254 seconds
Note: If Form 01-08-01 is set at 0 (disabled), CO line hunting will only occur on busy stations. The first
free station will be rung and the call will not add stations to the ringing sequence in a no-answer
condition.
Page 7
CO Line Assignment Day Ringing Method, Form 46-[CO]-07 determines whether hunting or linear
operation will occur during day service. The options for Form 46-[CO]-07 are:
CO Line Day Ringing Method, Form 46-[CO]-07 0=Common Audible
1=LINEAR 2=Circular 3=HUNT
CO Line Assignment Night Ringing Method, Form 46-[CO]-08 determines whether hunting or linear
operation will occur during night service. The options for 46-[CO]-08 are:
CO Line Night Ringing Method, Form 46-[CO]-08 0=Common Audible
1=Linear 2=Circular 3=Hunt
Operation
Linear:
On an incoming call the first available station according to Form 42 or Form 43 will be rung.
Circular:
On an incoming call the first available station according to Form 42 or 43 and after the last location
rung will be rung. If the last entry in Form 42 or Form 43 is reached, the system will “wrap around”
and begin searching at the beginning of Form 42 or Form 43.
Hunt:
1. On an incoming call, the first available station (according to Form 42-[CO]-[station] or Form 43[CO]-[station]) will be rung.
2. If there is no answer within the time period determined by Form 01-08-01, the system will check
the applicable form (Form 42 or Form 43) and add the next programmed station to the ringing
sequence. This step will repeat until the call is answered, abandoned or all available stations on
the applicable form (Form 42 or Form 43) are ringing.
Page 8 Issue 2.3 January 2002
Superkey ® Features and Services Description
Auto Answer
Description
Auto Answer allows a speaker phone equipped station to answer all intercom calls automatically. After Auto
Answer is activated on a station, all intercom calls will be placed on the speaker phone as soon as the
calling party dials the Auto Answer extension. The speaker phone equipped station can carry on a
conversation without touching the telephone. When the originating caller hangs up, the Auto Answer set will
revert to an idle state. Auto Answer applies only to intercom calls. Outside callers must always be
answered by the station.
Conditions
Auto Answer can only work on a Superkey electronic telephone set equipped with speaker phone.
Auto Answer capability is active whether the system is programmed for Voice Signalling or Ring Signalling.
For security purposes, CO calls will ring and must be answered manually.
Programming
Form 27-Station-03 controls individual stations' utilization of Auto Answer. There are 6 possible settings.
Form 27-STN-03 Auto Answer Flag 0= Auto Answer Manual 1=Auto Answer On/MIC
Light Lit
2=Auto Answer On/MIC Light Off 4= Auto Answer Manual/Speakerphone MIC On
5=Auto Answer On/MIC Light Lit
Speakerphone MIC On
6=Auto Answer On/MIC Light Off
Speakerphone MIC On
Operation
Operation is as described under programming, above.
Page 9
Auto Call Park
Description
Auto Call Park allows any user of a Superkey electronic telephone set equipped with LCD display (SKEKT/D) to place a call directly into a call park orbit without the need to search for the first available orbit
position. Unlike conventional call park, this method will search for the first available parking orbit.
Conditions
Its use is limited only to LCD electronic telephone sets. Only LCD sets have the ability to display the
information necessary to retrieve the parked call.
Auto Call Park cannot be accessed from a non-display telephone set.
Programming
The LCD set must be equipped with a Call Park button. This is programmed on Form 22 for an available
key. For more information on programming a call park button, please see Flexible Key Group Assignment,
page 91 of this document.
Operation
1. An LCD set is on a call.
2. The LCD set presses the Call [Park] Button.
3. The call is placed on Hold.
4. The upper half of the display will remain the same as before the parked call was placed in park
orbit. The lower half of the LCD display will show:
To Orbit # x
where x orbit number where the call is placed.
To retrieve a call from park, see instructions listed in Call Park, page 26 of this document.
Page 10 Issue 2.3 January 2002
Superkey ® Features and Services Description
Auto Hold
Description
Auto Hold allows a station user to automatically place a caller on hold while performing another function.
Its most common use is in transferring a call. Any use of a programmed DSS station key while on a
conversation will automatically place the caller on hold.
Conditions
This feature is only available from Superkey electronic telephone sets.
Note: System function is the same as if the station user pressed the [HOLD] key prior to pressing a DSS
key.
Programming
None
Operation
1. Station user is involved in a conversation.
2. Station user presses any programmed DSS key.
3. Conversing party is automatically placed on hold.
Page 11
Automatic Line Search
Description
Automatic Line Search, Form 01-03-02 permits Speed Dial, Last Number Redial and Saved Number Redial
to search for an available CO line. If this function is enabled, Speed Dial Numbers need not have a CO line
number specified for an outgoing call. If an outgoing line is specified and that line is busy, the Superkey
electronic telephone system will search the originating station's Dial 9 Group for an available outgoing line
and seize it to place the call.
If Last Number Redial or Saved Number Redial is used, the system will attempt to access the CO line on
which the call was originally placed. If Auto Line Search is enabled and the original line is busy, the system
will search for another line in the outgoing group.
If Automatic Line Search is disabled, Speed Dial, Last Number Redial and Saved Number Redial will only
access the line originally designated. If it is busy, the function will be disallowed.
Conditions
If System Speed Dial does not specify a CO line, it will access the individual user’s Dial 9 Group. This
parameter has no effect on such System Speed Dial calls.
Programming
Form 01-03-02, Automatic Line Search must be enabled to allow line searching. Valid parameters are
listed below:
Automatic Line Search, Form 01-03-02
0=Auto Search Enabled 1=Auto Search Disabled
Operation
Operation is automatic.
Page 12 Issue 2.3 January 2002
Superkey ® Features and Services Description
Automatic Last Number Redial
Description
Automatic Last Number Redial permits a station user to periodically redial the last number dialed. It utilizes
the Last Number that was dialed from the telephone, like Last Number Redial, but it will repeatedly attempt
to dial the number, like Saved Number Redial. Once invoked, it will automatically call the Last Number
Dialed a pre-determined number of times. See also, Saved Number Redial, page 141 of this document.
Conditions
Automatic Last Number Redial is not available to Single Line Telephone sets.
A station must have a [SPD] dial key and a [Redial] key in order to access this function.
This function will not work on telephones with Form 27-STN-03 programmed with parameters 4, 5 or 6.
Programming
Form 01-02-03, Auto Redial Wait for Answer Time determines the amount of time the telephone will remain
off hook, waiting for an answer. Please note that if the called telephone number answers during this time
period, the call will still be abandoned if no action is taken by the station user. The valid parameters for this
options are listed below:
Note: The timer starts upon line seizure, before digits are outpulsed. If Pulse signalling is used, 01-02-03
must contain a value that allows for the slower pulse dialing. For example, if pulse dialing requires
7 seconds and Wait for Answer is set for 10 seconds, less than 3 seconds will remain for the call to
ring and be answered. In all likelihood the call will never be completed.
Auto Redial Wait for Answer Timer Form 01-02-03 1=10 seconds
2=20 seconds 3=30 seconds 4=40 seconds 5=50 seconds
6=60 seconds 7=70 seconds 8=80 seconds 9=90 seconds
Form 01-05-07, Auto Redial Attempts controls the amount of times that Saved Number Redial will Auto dial
a Saved Number before abandoning any further attempts. Valid settings are listed below:
Auto Redial Attempts Form 01-05-07 0=No Attempts 1=10 Attempts
2=20 Attempts 3=30 Attempts 4=40 Attempts 5=50 Attempts
6=60 Attempts 7=70 Attempts 8=80 Attempts 9=90 Attempts
Form 01-05-08, Auto Redial On Hook Timer programs the idle interval between call attempts. The valid
options for this parameter are listed below:
Auto Dial On Hook Timer Form 01-05-08 0=10 seconds 1=20 seconds
2=30 seconds 3=40 seconds 4=50 seconds 5=60 seconds
6=70 seconds 7=80 seconds 8=90 seconds 9=100 seconds
Operation
1. Make an outgoing telephone call.
2. Hang Up.
3. Press [SPD]. Press [Redial]
4. The telephone system will automatically seize an outgoing CO line and redial the number that was
dialed in step 1 above.
The Auto Redial portion of the function is canceled if any station user action is taken. Pressing the [MIC]
button or lifting the handset while a call is in progress will cancel the off hook timer and the call will remain
in place. Pressing the [SPK] button while the call is in progress will abort the Auto Redial function. Placing
another call during the On Hook timer (while the telephone is idle) will not abort the Auto Redial function. It
will resume after you have returned the telephone to idle.
Page 13
Automatic Volume Increase
Description
Automatic Volume Increase is an option that is available through Class of Service programming. It is
independently assigned per station.
Automatic Volume Increase will cause the volume of a ringing station to increase as the call continues to
ring. The ringing volume will increase approximately every two ring cycles.
Conditions
This options applies only to Superkey electronic telephone sets.
Programming
Form 26-[station]-03, activates or deactivates this option. Valid settings are:
Automatic Volume Increase, Form 26-[station]-03 0=Disable 1=Enable
Selection of Automatic Volume Increase is also programmable from from each electronic telephone set.
1. Press [PGM].
2. Press 6.
3. Press 4. LCD sets will display Volume Up Gradually ->
4. Press [PGM]. Automatic Volume Increase will be active on the set.
To remove this option, the same procedure as above should be followed, except that the LCD will display >CANCEL on step 3.
Operation
Operation is automatic.
Page 14 Issue 2.3 January 2002
Superkey ® Features and Services Description
Automatic Wake Up
Description
Superkey electronic telephone systems are equipped with the ability to provide Automatic Wake Up Call
service to stations within the system. Using Automatic Wake up service, a station can be made to ring at a
pre-programmed time. When the station answers, the system will either connect them to the background
music source, or to the Voice Service Unit channel dedicated to Wake Up service.
Conditions
Only one wake up call can be programmed on a telephone at a time.
Wake up calls are removed from the system when the station answers.
A Superkey electronic telephone set without LCD display must have a [REMIND] button programmed in
order to program a Wake Up call.
LCD equipped Superkey electronic telephone sets may also access this feature via the Feature Selection
from Menu capability. See Feature Selection from Menu, page 85 of this document.
Programming
Form 01-05-01, Automatic Wake Up Call Signalling determines the audio used on Automatic Wake Up
Calls. Valid selections are:
Automatic Wake Up Signaling, (01-05-01) 0=VSU Channel 1=Background Music
Voice Service Unit Assignment, Form 14 must have one of its eight possible channels programmed as type
14, Automatic Wake up service in order to provide a recorded wake up message. See also, Voice Service
Unit on page 176 of this document.
Operation
To set a Wake Up call from a Superkey station:
1. Press [PGM].
2. Press [REMIND]. (This function may also be accessed from the features menu. For more
information, see Feature Selection from Menu, page 85 of this document).
3. Enter the wake up time in 24 hour format (00:00 - 23:59).
4. Enter the duration as 99 (indicates a self cancelling alarm).
5. Press [SAVE].
6. Press [SPK] to exit.
To set a Wake Up call from a Superkey station defined as a console on Form 04, (see Console
Assignment, page 45 of this document):
1. Press [REMIND].
2. Display will show:
SYS REMINDER *
OR DIAL STN#
3. Enter the station number.
4. The Display will show:
XXXX hh:mm dd
CHANGE? 1=Y 2=N
Where:
XXXX=the station number entered.
hh=hour mm=minutes dd=duration/type
If no wake up is presently set, the final two digits of the time and duration section will show 00. The
time may show a previously programmed wake up or reminder time.
Page 15
If a wake up is presently set, the time of the wake up will be shown and the duration will be
displayed as 99. If duration is set at anything other than 99, a repeating Timed Reminder is active
on the set.
5. Enter [1] to enter or change the wake up time or [2] will exit the Wake Up Program and return the
set to idle operation.
6. The display will show:
ENTER TIME __:__
ENTER TYPE __
7. Enter the wake up TIME in 24 hour format (00:00 - 23:59).
8. Enter the TYPE as 99 (indicates a self cancelling alarm).
9. Press [SAVE].
10. Display will show:
Reminder Set !!
XXXX hh:mm 99
The entry confirms the wake up call was accepted.
11. Press [SPK].
To cancel a Wake Up call from a Superkey station:
1. Press [PGM].
2. Press [REMIND].(This function may also be accessed from the features menu. For more
information, see Feature Selection from Menu, page 85 of this document).
3. Enter 00 00 00
4. Press [SAVE].
5. Press [SPK] to exit.
To cancel a Wake Up call from a Superkey station defined as a console on Form 04, (see Console
Assignment, page 45 of this document):
1. Press [REMIND].
2. Display will show:
SYS REMINDER *
OR DIAL STN#
3. Enter the station number.
4. The Display will show:
XXXX hh:mm dd
CHANGE? 1=Y 2=N
Where:
XXXX=the station number entered.
hh=hour mm=minutes dd=duration/type
5. Enter [1] to enter or change the wake up time or [2] will exit the Wake Up Program and return the
set to idle operation.
6. The display will show:
ENTER TIME __:__
ENTER TYPE __
7. Enter 00 00 00
8. Press [SAVE].
9. Display will show:
Reminder Set !!
XXXX 00:00 00
This information will confirm cancellation of the wake up call.
Page 16 Issue 2.3 January 2002
Superkey ® Features and Services Description
10. Press [SPK].
Note: LCD equipped stations may activate or cancel the Wake Up features listed above (for console and
individual user) through the use of Feature Selection from Menu. See page 85 of this document.
To program a Wake-Up call from a single line station:
1. Lift Handset.
2. Dial [7],[0],[0],[1].
3. Dial the Time that you wish the wake up call to notify you (24 hour format 00:00-23:59). Must be
four digits.
4. Enter [9],[9], to indicate a Wake-Up call.
5. Hang up. The wake-up call is set.
To cancel a Wake-Up call before it rings from a single line station:
1. Lift Handset.
2. Dial [7],[0],[0],[1].
3. Dial [0],[0],[0],[0],[0],[0].
4. Hang up. The wake-up call is canceled
Automatic Wake Up calls will automatically cancel when the call is answered. The method listed above is
only required when you wish to cancel the call before it is activated.
At the Programmed Wake Up Call time, the station will ring. Upon answer, the station will be connected to
either the Voice Service Unit channel programmed or to the system background music source.
If a Wake Up call is not answered, the system will ring the telephone for a period of one minute. If the call
is not answered after one minute of ringing, the system will re-ring the station in three minutes. This will
continue until the call is answered. If an operator station is programmed with a Wake Up key, an
unanswered Wake Up at any station will cause the Wake Up key to flash. If the Wake Up button is pressed
while it is flashing, the display will show the following:
xx NAME
No Wake Up hh:mm
The operator can press [SPK] or lift the handset to immediately recall the station. If the operator lifts the
handset or presses [SPK], the Wake Up is automatically canceled.
Page 17
Background Music
Description
Background Music allows Superkey electronic telephone set users to listen to either the internal music
synthesizer or an external music source (External #2) over the built in speaker. This music source may be
shared with the Music-On-Hold Source or it may be programmed and connected independently.
Conditions
The telephone set must be a Superkey electronic telephone.
Background music will be deactivated when the speaker phone is accessed or when the station goes off
hook or an incoming call rings the station.
If background music is activated, it will return to operation when the telephone becomes idle again.
Programming
SK-824 Form 01-08-08, Music Source Selection is used to select the music source.
The choices allow the use of the internal system music synthesizer or External Music Source #2.
01-08-08 Background Music Source Music On Hold Source
0 Internal Source Internal Source
1 External Source #2 Internal Source
2 Internal Source External Source #1
3 External Source #2 External Source #1
4 Internal Source External Source #2
5 External Source #2 External Source #2
SK-200 Selection of Music On Hold Sources and Background Music Sources is via jumpers on the SKCPU/2 card in cabinet #1 of the SK-200. Please see the SK-200 Installation and Maintenance Manual for
more information.
Operation
While the telephone is in an idle state, press the [#] key on the keypad. Background music (if present on
the system) will be heard. The [SPK] key will illuminate.
To remove background music from a telephone set, press [#]. The [SPK] key will extinguish and
Background Music will cease.
Page 18 Issue 2.3 January 2002
Superkey ® Features and Services Description
Behind PABX Operation
Description
Superkey electronic telephone systems can operate as "Behind PABX" or Centrex Operation. In this mode,
the system makes allowances for connection to other than a normal Central Office Line. The primary
differences have to do with the operation of Station Message Detail Recording (SMDR) and Toll Control.
See Station Message Detail Recording, page 156 of this document and Toll Control, page 166 of this
document.
Conditions
Lines programmed as PABX lines will be treated differently for purposes of Toll Control. If, when on a line
programmed as PABX, the digit programmed in Form 01-03-04 is not dialed as the first digit, an inside
PABX call is assumed and no Toll Restriction is applied.
Programming
PABX (Centrex) Outgoing Code, Form 01-03-04 must be programmed to correspond to the access code
used to access a CO line on the PABX., i.e., if [9] is used to access a CO line on the PABX, [9] should be
programmed as the PABX (Centrex) Outgoing Code on Form 01-03-04. The valid parameters are listed
below:
PABX Outgoing Code, (Form 01-03-04 ) 0=0 1=1
2=2 3=3 4=4 5=5 6=6 7=7 8=8 9=9
CO Line Type, Form 46-[CO]-01 must be set for PABX operation for the system to recognize operation
behind PABX. Valid parameters are:
CO Line Type, (Form 46-[CO]-01) 0=CO Line 1=PABX Line
Note: It is not necessary to program lines as PABX for them to operate behind PABX systems. Behind
PABX operation is a convenience that provides the ability to continue to effectively track Toll Control
without the need to assess the impact of a PABX access code.
Should an installation occur where there is no need for Toll Control, it may be easier for installation
personnel to ignore the behind PABX programming of the system.
Operation
Behind PABX Operation is fully automatic.
Page 19
Busy Remind Tone Interval
Description
Busy Remind Tone Interval determines the timing interval for muted ring signals when a call is camped-on
to a busy station. See also Camp-On, page 34 of this document.
Conditions
None.
Programming
Busy Remind Tone Interval is programmed on Form 01-01-05. Valid parameters for busy remind tone are
listed below:
Busy Remind Tone Interval (Form 01-01-05) 0=Disabled 1=2 seconds
2=4 seconds 3=6 seconds 4=8 seconds 5=15 seconds
6=30 seconds 7=60 seconds 8=120 seconds 9=254 seconds
Operation
See Camp-On, page 34 of this document.
Page 20 Issue 2.3 January 2002
Superkey ® Features and Services Description
Busy Out CO Line
Description
Form 41-[CO] allows a system administrator or service personnel to remove a CO line from service. This
allows service personnel or system administrator to take a non-functioning line out of operation with the
least possible disruption of service. Normally the CO line when busied out will illuminate the LED on any
line key appearances, but the ability also exists to remove the line without illuminating the LED. Also, it is
possible to busy out a CO line for outgoing calls, but keep them available for incoming calls.
Conditions
Anyone wishing to busy out a line must have access to system programming.
Programming
A station must have access to system programming in order to Busy Out or Return a CO line to service.
1. Press [PGM]. Press [2].
2. Enter Password (if programmed).
3. Press [SAVE].
4. Enter [4][1]. (Access form 41, BUSY OUT CO LINE).
5. Enter the CO line that you wish to affect (Two digits, 01 - 08).
6. Press [SAVE].
7. Enter the appropriate code. Codes and results are listed below:
0=Normal Operation 1=Busy Out Outgoing - No LED
2=Busy Out Both way - No LED 3=Busy Out Both way - LED lit (red).
8. Press [SAVE]. Press DSS Key #5.
Operation
When a CO line is busied out, any attempts to access the line will result in a busy tone, as if the line was in
use. LCD telephone sets will see "Restricted" in the telephone display when access is attempted.
Page 21
Call Duration Limit
Description
This feature allows The Superkey electronic telephone system to limit the length of telephone calls. This
feature is programmable on a per station basis. A station with Call Duration Limit programmed will hear a
warning tone 10 seconds prior to duration expiration. The action taken by the system will be determined by
the type of duration limit action that has been programmed.
Conditions
1. The call duration timer is programmable on a per station basis and is programmable in one minute
increments from 1 minute to 9 minutes [1-9] (Form 24-[station]-03). It may also be disabled so that
there is no time limit on call by entering [0] in Form 24-[station]-03.
2. The timer is invoked per station.
Programming
Form 01-04-03, Call Duration Limit Type determines the type of limiting notification given.
A setting of 0 or 5 provides a continuous busy tone to the limited station at the timeout period A
communications path still remains between the internal station and the outside CO line. The CO line does
not hear the tone.
A setting of 1 or 6 (Form 01-04-03) provides a 1 second warning tone at each duration limit interval. The
call is left intact at all times.
A setting of 2 or 7 (Form 01-04-03) provides a 1 second warning tone 10 seconds prior to duration limit
timeout. At 5 seconds before timeout, continuous busy tone is provided to the internal station. The CO line
does not hear tone. At timeout, the call is disconnected.
Settings of 0, 1 and 2 apply only to outgoing calls. Settings of 5, 6 and 7 apply to incoming and outgoing
calls.
Form 24-[station]-03, Call Limit Duration determines the allowed timeout period. If set to 0, Call Duration
Limit is disabled. If set to 1-9, call duration limit is from 1 to 9 minutes, corresponding to the entry setting.
Operation
If a station is subject to the Call Duration Limit, when the allotted time (as per Form 24-[station]-03) has
expired, the action taken will be determined by the value set in Form 01-04-03 (Call Duration Limit Type).
Page 22 Issue 2.3 January 2002
Superkey ® Features and Services Description
Call Duration Timer
Description
Call duration timer is an automatic function that is available to all telephone set users equipped with
Superkey LCD electronic telephone sets. All outgoing calls are automatically timed as soon as the trunk is
accessed for an outgoing call. The telephone set will display the actual time since connection. The timer
continues to operate even if the call is held or transferred. In the case of a transfer, the destination party's
telephone set will show the total call time, not the time since transfer.
Conditions
None
Programming
None
Operation
Automatic
Page 23
Call Forwarding
Description
This feature allows a station user to have all calls which are directed to his station forwarded to a selected
station number within the Superkey electronic telephone system.
Conditions
There are four types of call forwarding:
1. Call Forwarding "All Calls" (ALWAYS).
2. Call Forwarding "BUSY."
3. Call Forwarding "NO ANSWER."
4. Call Forwarding "BUSY/NO ANSWER."
Programming
System Programming:
Form 01-01-08, Call Forward No Answer Timer determines the time the system will allow before forwarding
an unanswered call. This location will accept an entry from 0 to 9. The settings and the corresponding
timers are listed below:
Call Forward No Answer Time (01-01-08) 0=10 seconds 1=20 seconds
2=30 seconds 3=40 seconds 4=50 seconds 5=60 seconds
6=70 seconds 7=80 seconds 8=90 seconds 9=100 seconds
See Also, Flexible Key Group Assignment, page 91 of this document.
For Superkey electronic telephone sets:
1. Press [PGM]
2. Press [CFWD] (if programmed on set) or [1] if there is no CFWD button on the set. (This function
may also be accessed from the features menu. For more information, see Feature Selection from
Menu, page 85 of this document).
3. If telephone set is equipped with LCD display, display will show:
FWD 1=ALL 2=BUSY
3=NO/A 4=BSY/NOA
4. Station User dials 1-4 depending on type of forwarding desired. If equipped with LCD display, it will
show:
ENTER EXTENSION
OR PRESS DSS _____
5. Press the DSS key of the forwarding destination or dial the station number of the forwarding
destination (Forward to___).
6. If CFWD button is programmed, CFWD button will light and blink.
7. Display will show:
YYYY -> XXXX
Tue. Aug.06 01:06
YYYY= Your Extension Number
XXXX=Forwarding Destination
Lower portion of display will show current date and time.
This indicates that call forwarding is programmed and active on the telephone. If the telephone is
programmed with a [CFWD] key, the key will flash at 60 impulses per minute.
To cancel call forwarding from a Superkey electronic telephone set:
Page 24 Issue 2.3 January 2002
Superkey ® Features and Services Description
1. Press [PGM]
2. Press [1]. (This function may also be accessed from the features menu. For more information,
see Feature Selection from Menu, page 85 of this document).
3. Display will show:
FWD 1=ALL 2=BUSY
3=NO/A 4=BSY/NOA
4. Enter the type of call forwarding that is active.
5. Display will show:
ENTER EXTENSION
OR PRESS DSS _____
6. Enter your station number (the station cancelling the forwarding). Call Forwarding is now
cancelled.
If telephone set is equipped with CFWD button:
Press [CFWD]. [CFWD] light will extinguish.
Note: A station with a [CFWD] button programmed does not need to program call forwarding for each
activation. The [CFWD] button will invoke the last forwarding programmed into a telephone set.
Once Call Forwarding is programmed on a set, it may be activated and de-activated by pressing
the [CFWD] button. It only becomes necessary to re-program when the type of forwarding or the
forwarding destination is to be changed.
Note: Call Forwarding may also be programmed through access via the Feature Selection Menu. For
information on the Feature Selection Menu, see Feature Selection from Menu, page 85 of this
document.
To set Call Forwarding on Single Line Telephones:
1. Lift the handset.
2. Press [7],[0],[1],[1] for All Calls
OR
Press [7],[0],[1],[2] for Busy
OR
Press [7],[0],[1],[3] for No Answer
OR
Press [7],[0],[1],[4] for Busy/No Answer.
3. Dial the forwarding destination station. You will hear a confirmation tone.
4. Hang up.
To cancel Call Forwarding from a Single Line Telephone Set
1. Lift the handset.
2. Press [7],[0],[1],[1]
3. Dial your own station number.
4. Hang Up.
Operation
Calls will be forwarded under the conditions selected above.
Page 25
Call Park
Description
Call Park allows station users to "mark" calls for easy retrieval. Retrieval is usually by other stations as a
result of a page. It's primary uses are in conjunction with single line telephones that have to place more
than one call on hold at a time and environments where paging is used extensively to route calls. Call Park
places an outside caller on Hold into a specific numeric assignment. The call can then be picked up by any
other station by dialing the same numeric location code.
See also Auto Call Park, page 10 of this document.
Conditions
Parking applies only to outside calls.
Programming
None.
Operation
To Place a Call in a Call Park Orbit:
From a Superkey electronic telephone set:
1. Place the outside caller on Hold.
2. Dial 85, plus the park location (0-9) where you wish to store the call. If the selected location is in
use, you will hear busy tone. If the telephone is equipped with LCD display, the display will show:
Park Orbit Busy
Try Again!
Otherwise the call will be stored in the park orbit requested.
From a single line telephone:
1. Place the outside caller on Hold by pressing the Hook switch †.
2. Dial, 85 plus the park location (0-9) where you wish to store the call. If the selected location is in
use, you will hear busy tone. You may immediately dial another park number (0-9) to store the call.
When the system has accepted the call into an orbit location, you will hear continuous dial tone.
To retrieve a call from a park location:
1. Lift handset or press SPKR.
2. Dial 85, plus the location where the call is parked.
3. You will be connected to the caller. If you attempt to retrieve a call from a location where no call is
stored, you will hear busy tone.
† In some systems Call Hold may require the digit 7 to be dialed after a hook switch flash. This is
dependant upon system programming. If in doubt, consult your system manager.
Page 26 Issue 2.3 January 2002
Superkey ® Features and Services Description
Call Pickup
Description
Call Pickup allows a station user to answer a call ringing (or voice announce) at another station. The
system allows these assignments to be set up independently for day service and night service.
Conditions
There are five different types of pickup that can be accomplished. They are:
1. CO Line
2. Station Group
3. Stations
4. Department (Your own group)
5. DSS Pushbutton Pickup
Note: DSS Pickup cannot retrieve calls from telephones that are in Call Forwarding mode.
Programming
Control of individual trunks is through Form 46-[CO]-05. Settings are as follows:
Setting Day Service Night Service
0 Disabled Disabled
1 Disabled Enabled
2 Enabled Disabled
3 Enabled Enabled
Form 28-[station]-01, Station Group Assignment determines the group that can be picked up by the station
group option.
See Also, Flexible Key Group Assignment, page 91 of this document.
Operation
From Superkey electronic telephone sets:
1. Lift Handset or press [SPK] key.
2. Press [PICKUP] key or [*] key on keypad.
3. If the telephone is equipped with LCD, the display will show:
1=LN 2=GP
3-STN 4=DEPT.
4. User presses:
[1] Line number for desired CO line
[2] to select a ringing group
[3] to select a specific station.
[4] to answer a ringing set within your own group.
[*] to retrieve the oldest call, regardless of its type.
If [1] is selected, enter the CO line number to be picked up (1-8 on SK-824, 01-40 on SK-200).
If [2] is selected, enter the group number to pick up.
If [3] is selected, enter the station number to pick up.
If [4] is selected, station user will be connected to the first ringing telephone within that station's own group.
If [*] is selected, the call that has been ringing the longest in the system will be answered, regardless of its
status as an outside call, an intercom call, or a hold recall.
Page 27
DSS Pushbutton Pickup:
1. Lift Handset.
2. Press the flashing DSS button of a ringing station.
3. You will be connected to the caller.
Note: DSS Pickup cannot retrieve calls from telephones that are in Call Forwarding mode.
Page 28 Issue 2.3 January 2002
Superkey ® Features and Services Description
Call Split
Description
Call Split is a feature that allows a Superkey electronic telephone set user to "split" a conference into two
separate conversations. This feature is advantageous when it becomes necessary to converse privately
with one of the parties in the conference.
Conditions
A conference must be established containing yourself and two other parties.
Conferencing must be enabled on your station.
Programming
It is necessary to program a DSS key as a [SPLIT/SWAP] key. This is available on Form 22, Flexible Key
Group Assignment. For programming information regarding Form 22, please see page 91 of this
document.
Form 26-STN-04 Conference, determines if a station has the ability to conference. A setting of 0 (enable) is
default. To disable conferencing, set Form 26-STN-04 to 1 (disable).
Operation
While in a conference:
1. Press [SPLIT/SWAP].
Note: After the conference is split, it is possible to alternate between parties by pressing [SPD], [#] instead
of [SPLIT/SWAP].
2. The first call established will be placed on HOLD. You will be connected to the most recently
established call.
3. Press [SPLIT/SWAP]. The second caller will be placed on HOLD and you will be connected to the
first call.
4. You may repeat these steps as necessary.
At any time, you may press the [CONF] key to re-establish the original conference.
You may also remove a party from a conference by using the SPLIT/SWAP key.
You may hang up on the party you are connected to while using the SPLIT/SWAP function. The other party
(or remaining conferees if you are in a conference larger than 3 parties) will still be accessible.
Page 29
Call Swap
Description
Call swap provides a quick and convenient method of alternating between two simultaneous telephone
calls. While the same effect can be achieved through the use of the Hold button and CO line selection
buttons, Call Swap provides direct, foolproof alternating capability. For users who will access this capability
very frequently, a SPLIT/SWAP key may be programmed on the telephone to duplicate the function.
Conditions
None.
Programming
In order for a station to utilize Call Swap, Form 25-[station]-03 must be programmed to enable Call Swap
function. The valid parameters are:
Call Swap, (Form 25-[station]-03) 0=Enable 1=Disable
Operation
For Superkey electronic telephone sets equipped with SPLIT/SWAP key:
1. With first call in progress, press [HOLD].
2. Place second call.
3. Press [SPLIT/SWAP].
4. Second call is held. You are returned to the first call.
5. Press [SPLIT/SWAP].
6. First call is held. You are returned to the second call.
From a Superkey electronic telephone set not equipped with SPLIT/SWAP key:
1. With first call in progress, press [HOLD].
2. Place second call.
3. Press [SPD], [#].
4. Second call is held. You are returned to the first call.
5. Press [SPD],[#].
6. First call is held. You are returned to the second call.
Steps 3 through 6 may be repeated as necessary.
Page 30 Issue 2.3 January 2002
Loading...