Transmotion TMM Series, TMM3 Troubleshooting Manual

Introduction

This troubleshooting guide references devices manufactured during different time frames. It is important to
know the manufacture date and serial number of your device during the troubleshooting process or when
calling customer service. To determine the year of manufacture, refer to the first six (6) digits of your TMM
Series Stretcher-Chair’s serial number – these represent the date the chair was manufactured.

If you are utilizing an electronic copy of this document, words that are bold, blue and underlined represent
links to other pages in the document and/or links to web pages outside of this document. Simply click on the
words to follow the links.

Our Customer Service Department can be reached by any of the following methods:
Email: [e-mail]
Phone: [phone] or 800-237-3377 (Toll Free U.S. Only)
Fax: [phone]
Hours of Operation: Monday – Friday, 8:30 am – 5:00 pm ET

TMM Series Stretcher-Chairs

Trouble-Shooting Guide

GENERAL ISSUES

The following list can help troubleshoot general issues with your TransMotion Medical device. Click on
any of the following headings to see more information.

1. Battery Testing (Page 3)

a. Low or exhausted batteries is the most common cause for a TransMotion Stretcher-chair to

not perform. Once the battery has been eliminated as a cause to the issue, continue
troubleshooting.

2. Stretcher-Chair has no functions (Page 4)

a. Follow this link if you have completed the battery testing above and are confident the battery

is not the issue yet the device has no functions.

3. One or more functions have stopped functioning (Page 5)

a. Follow this link if one or more portions of the device is working but some are not moving.
b. If the Stretcher-chair is an X-Series chair, the manufacture date is prior to February of 2012, and

the leg, back or seat tilt functions are not working, see

“X-Series Chair built prior to February of

2012”.

4. Tall (T) chair is not going to full height (Page 6)

a. Follow this link if the chair is not raising as high as it should. NOTE: This is for Tall version

chairs only. Tall version chairs should raise to approximately 40” from the floor to the top of
the seat pad.

5. TMM3 (Video Fluoroscopy) Chair will not go down (Page 7)

a. Follow this link if the TMM3 version chair will go up but not down and all other functions are

working properly

6. X-Series Chair will not tilt or only tilt in one direction (Page 8)

a. Follow this link if you have an X-series Chair (seat tilt feature) will not tilt or only tilt in one

direction.

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TMM Series Stretcher-Chairs

Trouble-Shooting Guide

BATTERY TESTING

For “B” battery powered chairs, determine if the battery on the device is charged and in good working
condition.

- Using a voltage meter, check the voltage of the battery. A fully charged battery should have a

reading of over 26 volts.

- The green light on the pendant will turn to amber if the battery is near or below 24.6 volts.

- If the battery is showing a charge of above 24.6 volts but the chair is not functioning, the battery

testing protocol can be used to determine if the battery is in need of replacement. The battery
testing protocol can be found by following this link: "B" Battery Testing Protocol

For “A” (AC Powered) chairs, ensure the device is plugged into a working 120V outlet.

- AC powered chairs require working batteries even when plugged into an AC outlet

- For testing AC Powered chairs built during or after February of 2012 email

[e-mail]

and request the installation and maintenance manual (IM TMS-1066-

03). This manual describes how to change the battery pack but can also be used to remove the
pack to test the batteries.

- For testing AC powered chairs built prior to February of 2012 follow this link: "AC" Battery Testing

Protocol

Once you have determined that the battery is charged and in good working condition, use the
following instructions to continue troubleshooting the device or return to the “General Issues”

page.

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TMM Series Stretcher-Chairs

OLD STYLE

NEW STYLE

Trouble-Shooting Guide

STRETCHER-CHAIR HAS NO FUNCTIONS

1. Trace the cord from the pendant back to the control box and look for any signs of cuts or pinch

points in the cable. If the cord is damaged at any point, replace the pendant.

2. Does your TMM Series Stretcher-Chair have an old or new style pendant?

3. If your TMM Series Stretcher-Chair has an older style pendant, we recommend purchasing a

new pendant. Visit the Technical Service & Parts page of our website or contact 0ur

Customer

Service Department for the appropriate part number and / or pricing.

4. If another pendant is available, plug the working pendant into the control box and test the

functions of the device. NOTE: Pendants from other TMM Series Stretcher-Chairs may be able
to be used to troubleshoot the issue. Both devices must have the same or similar control boxes.

5. If switching pendants resolved the issue, contact our Customer Service Department

for a

replacement pendant.

6. If another pendant is not available, the issue may be either the pendant or the control box. A

replacement pendant and control box may be purchased together. Unused items may be
returned for a refund (please refer to section 6 of Winco Mfg., LLC’s Terms & Conditions

.)

7. Once the item(s) are received, plug the new pendant into the control box and test the functions

of the stretcher-chair.

8. If the replacement pendant did not resolve the issue, remove and replace the control box.

Control box installation and maintenance instructions should be included with the new control
box. If the instructions are not available, you may download a copy via the

Product Resources

Page of our Website or by contacting our Customer Service Department.

You may now continue troubleshooting your device or return to the “General Issues” page.

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