TransAct Printrex 920 Operator's Manual
Operators Guide
PN 100-11681 Rev A, October 2012
This page intentionally left blank
Change History
Rev A Initial version October 2012
100-TBD - Rev A Page i
This page intentionally left blank
Page ii 100-TBD - Rev A
adio Frequency Interference Statement
R
This device complies with Part 15 of the FCC Rules and Industry Canada
licence-exempt RSS standard(s) . Operation of the device is subject to
the following two conditions: (1) The device may not cause harmful interference,
and (2) The devices must accept any interference that may cause undesired
operation.
This unit has been tested and complies with limits for a Class A digital device
under Part 15 of the FCC Rules and Industry of Canada ICES-003. These limits
are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense..
Changes or modifications not expressly approved by TransAct Technologies,
Inc. could void the user's authority to operate the equipment.
The manufacturer declares that this product conforms to the following
standards or other normative documents:
EN 300 330-2 V1.5.1 (2010-02) Electomagnetic compatibility and Radio
spectrum Maters (ERM); Short-Range Devices (SRD); Radio equipment
in the frequency range 9 kHz to 25 MHz inductive loop system in the
frequency range 9 kHz and 30 MHz
EN 301 489-1 V1.9.2 (2011-09) Electomagnetic compatibility and Radio
spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services; Part 1: Common technical requirements
EN 301 489-3 V1.4.1 (2002-08) Electomagnetic compatibility and Radio
spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services; Part 3: Specific conditions for Short-Range
Devices (SRD) operating on frequencies between 9 kHz and 40 GHz
Safety: EN 60950-1:2006 Safety of information technology equipment
including electrical business equipment, including amendments A12:2011
100-TBD - Rev A _dp Page iii
Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part
of this document may be reproduced, stored or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This
document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES
INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS,
OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN
THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by
other manufacturers, and referred to in this publication, do not affect the
applicability of information in this publication.
Copyright
© 2012 TransAct Technologies, Inc. All rights reserved. Printed in USA
Revision Level A, October 2012
Trademarks
Some of the product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their
respective companies.
TransAct, Printrex, and Atlantek are registered trademarks of TransAct
Technologies, Inc.
ZINK and Zero Ink are trademarks of Zink Imaging, LLC.
Microsoft and Windows are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.
Page iv 100-TBD - Rev A
able of Contents
T
Change History ................................................................................................ i
Federal Communications Commission Radio Frequency Interference
Statement ...................................................................................................... iii
Canadian Department of Communications Radio Interference Statement ...... iii
Disclaimer ...................................................................................................... iv
Copyright ....................................................................................................... iv
Trademarks .................................................................................................... iv
Table of Contents ............................................................................................ v
Introducing your Printrex® 920 Printer ......... 1
About your Printrex® 920 Printer ...................................................................... 3
Who Should Read This Guide? ....................................................................... 4
What Is Included in This Guide? ...................................................................... 4
Technical and Sales Support........................................................................... 5
On-line Technical Support .......................................................................... 5
Telephone Technical Support ..................................................................... 5
Warranty Information .................................................................................. 5
Return Materials Authorization and Return Policies .................................... 6
Sales Support ............................................................................................. 6
Contact Information .................................................................................... 7
Safety Precautions ..................................... 9
Important Safety Precautions ........................................................................ 11
General Precautions ................................................................................. 11
Grounding ................................................................................................ 11
Power Supply and Power Cord ................................................................. 11
Step-by-Step Installation Procedures ..........13
Unpack the Printer ........................................................................................ 15
Printer Part Names and Function .................................................................. 16
Front View ................................................................................................ 16
Back View ................................................................................................ 17
Inside the Printer ...................................................................................... 18
Operation Panel ....................................................................................... 19
Connecting the Communication Cable .......................................................... 20
Paper Loading Procedure ............................................................................. 22
Printrex® 920 Specifications and Requirements
..............................................................29
Printrex® 920 Specifications and Requirements ............................................ 31
Standard Features ........................................................................................ 31
Physical Printer Specifications ...................................................................... 32
Environmental Conditions ......................................................................... 32
Electrical Specifications ................................................................................ 32
Media Specifications ..................................................................................... 33
Paper ....................................................................................................... 33
USB Interface ................................................................................................ 33
Printer Maintenance ..................................35
Cleaning the Printer ...................................................................................... 37
Protecting the Thermal Head......................................................................... 37
100-TBD - Rev A Page v
Cleaning the Thermal Head .......................................................................... 37
Cleaning the Form ......................................................................................... 38
Clearing Paper Jams ..................................................................................... 39
Troubleshooting ........................................41
Appendix A: Ordering Supplies ...................45
Drivers Available ........................................................................................... 45
Index .......................................................47
Page vi 100-TBD - Rev A
Chapter 1
Introducing your Printrex® 920 Printer
100-TBD - Rev A Page 1
This page intentionally left blank
Page 2 100-TBD - Rev A
About Your Printrex® 920 Printer
About your Printrex® 920 Printer
The Printrex® 920 printer by TransAct® represents the very latest technology
for rack-mountable continuous form plotting, specifically designed to perform
in adverse environments such as logging trucks or offshore platforms. It builds
upon the experience of the Printrex® line of printers with a host of features
specifically designed to improve the performance of your plotting applications
in the field, including:
x Prints in full color without ink cartridges or ribbons using ZINK® (Zero Ink)
x Capable of printing black and white on standard thermal paper
x Designed and built with rugged reliability
x Available in both desktop and rack-mount configurations
x Easy path to upgrade existing logging systems to full color
x Print drivers for Windows ® and CUPS configurations for Linu[8QL[
x Low total cost of ownership
These features and more let you quickly and easily integrate the Printrex® 920
with your plotting applications, while giving you the quality, durability and
uptime you have come to expect from Printrex® by TransAct® printers.
100-TBD - Rev A Page 3
About Your Printrex® 920 Printer
Who Should Read This Guide?
This document provides information useful for end users who will install,
configure, and operate the Printrex® 920 printer in their operations.
What Is Included in This Guide?
This Operators Guide includes information on the installation, specifications,
and operation of the Printrex® 920 printer. It provides the following information
to support your installation and operational efforts:
x Warranty and technical support information
x Specifications and functionality description
x Installation and operational procedures
x Configuration, testing, and troubleshooting procedures
We want you to have a trouble-free implementation with your TransAct®
printer. For any issues not covered in this guide, quality technical support is
available on-line at www.printrex.com, or by telephone or fax ± consult the
following pages for more details about our support services.
Page 4
100-TBD - Rev A
About Your Printrex® 920 Printer
Technical and Sales Support
Your printer is backed by the resources of Printrex, a division of TransAct
Technologies, a global technology firm with dedicated technical support and
sales assistance. Here is how we can help you:
On-line Technical Support
Our web site at www.printrex.com is your on-line portal to obtaining technical
assistance with your Printrex® printer. Click on the Support link to find support
information for your Printrex® 920 printer, including online access to drivers
and documentation, or contact us via e-mail at support@printrex.com.
Telephone Technical Support
Live telephone support is available by contacting Printrex or one of its regional
affiliates via the contact information listed in this section. To help us serve you
faster, please have the following information ready when you call:
x The Model Number and Serial Number of the printer.
x A list of any other peripheral devices attached to the same port as the
printer.
x What application software, operating system, and network (if any) you are
using.
x What happened and what you were doing when the problem occurred.
x How you tried to solve the problem.
W
arranty Information
Printrex® 920 Printers come with a standard warranty that commences upon
shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.
100-TBD - Rev A Page 5
About Your Printrex® 920 Printer
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
Printrex facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:
x Pack the printer to be returned in the original packing material.
x Do not return any accessories unless asked to do so by a support
technician.
x Write the RMA number clearly on the outside of the box.
Sales Support
To order supplies, receive information about other Printrex products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below or visit our web site at
www.printrex.com.
Page 6
100-TBD - Rev A
About Your Printrex® 920 Printer
ontact Information
C
USA
Printrex Inc.
276 East Gish Road
San Jose, CA 95112-4703, USA
Telephone 408.573.1200
Fax 408.573.1600
Web Site: www.printrex.com
R ± Associates Inc.
6610 Gant Road
Houston, Texas 77066 USA
Telephone 713.973.1500
Fax 713.598.8311
Web Site: www.r-associates.com
United Kingdom
Trident Microsystems
Pilgrims Court
15 ± 17 West St.
Reigate, Surrey, RH2 9BL UK
Telephone (0845) 603 2770
Web Site: www.trident-uk.co.uk
Unicomp Limited
Unit 13 Bourne Estate
Borough Green, Kent, TN15 8DG UK
Telephone (01732) 781400
Fax (0172) 78064
Web Site:
Canada
Kesh Downhole Measurements, Inc.
P.O. Box 246
Clyde, Alberta T0G 0P0 Canada
Telephone 780.348.5278
Fax 780.348.5731
Email: kevindm@telusplanet.net
Germany
Elkutec Electronic GmbH
Postfach 11 33
D-85386 Eching bei München
Erfurter Straße 31 Germany
Telephone (49)-89-31-90-91-0
Fax (49)-89-31-90-91-91
Web Site:
Email: sales@elkutec.de
www.unicomp.co.uk
www.elkutec.de
100-TBD - Rev A Page 7
About Your Printrex® 920 Printer
hina
C
Star-Luck Enterprises, Inc.
Beijing Office
Room 328, Grand Vision Business Building,
No.2 Jiuxianqiao Road,
Chaoyang District
Beijing 100015 China
Telephone 86-10-51305677
Fax 86-10-51305658
Singapore
HABS Industries Pte Ltd.
2 Kensington Park Drive
#04-04
Singapore 557320
Telephone 65-967 32002 or 65 816 32322
Fax 65-234 3158
Email: habsindustries@gmail.com
Page 8
100-TBD - Rev A
Chapter 2
Safety Precautions
100-TBD - Rev A Page 9
Loading...