TransAct Ithaca 90PLUS Series, Ithaca 91PLUS, Ithaca 92PLUS, Ithaca 93PLUS, Ithaca 94PLUS Operator's Manual
PCOS SERIES 90PLUS
WARNING: To prevent fire or shock hazard, do not expose this
printer to rain or moisture.
Disclaimer
© 2003 TransAct Technologies, Inc. All rights reserved.
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part of this document
may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical,
for any purpose, without the express written permission of TransAct Technologies, Inc.
("TransAct"). This document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this document to any third
party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED,
DIRECTLY OR INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR DISCREPANCIES IN
THE INFORMATION CONTAINED IN THIS DOCUMENT.
Some of the product names mentioned herein are used for identification purposes only and may be
trademarks and/or registered trademarks of their respective companies.
TransAct, PowerPocket, Magnetec, Insta-Load, POSjet, Ithaca, 50Plus and "Made to Order. Built
to Last" are registered trademarks and BANKjet is a trademark of TransAct Technologies, Inc.
Copyright
© 2003 TransAct Technologies, Inc. All rights reserved.
Revision F, February 2003
Printed in the United States of America.
Federal Communications Commission Radio Frequency Interference
Statement
The Series 90PLUS Printer complies with the limits for a Class A computing device in
accordance with the specifications in Part 15 of FCC rules, which are designed to minimize
radio frequency interference during installation; however, there is no guarantee that radio
or television interference will not occur during any particular installation. If this equipment
does cause interference to radio or television reception, which can be determined by
turning the equipment off and on while the radio or television is on, the user is encouraged
to try to correct the interference by one or more of the following measures:
♦ Reorient the radio or television receiving antenna;
♦ Relocate the printer with respect to the receiver;
♦ Plug the printer and receiver into different circuits.
If necessary the user should consult their dealer or an experienced radio/television
technician for additional suggestions. The user may find the following booklet prepared by
the Federal Communications Commission helpful: How to Identify and Resolve Radio/TV
Interference Problems.
This booklet is available from the US Government Printing Office, Washington, DC
20402. Ask for stock number 004-000-00345-4.
Canadian Department of Communications Radio Interference
Statement
The Series 90PLUS Printer does not exceed Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
UL, CSA, VDE, CE Statement
Ithaca Series 90PLUS Printers are UL and CSA Listed, VDE Certified, and carry the CE
Mark.
Table of Contents
i
TABLE OF CONTENTS
ABOUT THE SERIES 90PLUS PRINTER 1
About this Operator’s Guide..................................................................................... 1
Who should read this book?............................................................................ 1
What is covered in this book?......................................................................... 1
Where can you find more information?........................................................... 2
Contacting TransAct Technologies’ Ithaca Facility.................................................. 2
Warranty Information............................................................................................... 3
Options............................................................................................................ 3
Service Information......................................................................................... 3
Ordering Supplies..................................................................................................... 4
Paper ............................................................................................................... 4
Ribbon Cassettes............................................................................................. 5
Take-up Spools ............................................................................................... 5
Print Head ....................................................................................................... 5
Cables.............................................................................................................. 5
Description of the Series 90PLUS Printer................................................................ 6
Series 90PLUS Models................................................................................... 7
Standard Features............................................................................................ 9
Optional Features.......................................................................................... 10
Reliability...................................................................................................... 10
Print Characteristics...................................................................................... 11
SETTING UP THE PRINTER 15
Unpacking the Printer............................................................................................. 16
Series 90PLUS Operator’s Guide
ii
Check That All Items Are Present................................................................. 18
Remove the Cantilever Restraint and the Print Head Carriage Restraint ...... 19
Remove the Paper Roll.................................................................................. 21
Choosing a Location for the Printer........................................................................ 23
Dimensions.................................................................................................... 23
Weight........................................................................................................... 23
Environmental Conditions............................................................................. 23
Airflow.......................................................................................................... 23
Installing a Ribbon Cassette ................................................................................... 24
Connecting the Power Cord.................................................................................... 26
Loading and Removing Paper................................................................................. 27
Installing the New Paper Roll ....................................................................... 27
Removing the Journal Take-up Roll.............................................................. 33
Cutter...................................................................................................................... 36
Loading and Removing Paper with the Cutter............................................... 36
Installing the New Paper Roll ....................................................................... 36
Removing the Journal Take-up Roll.............................................................. 40
MICR Reader.......................................................................................................... 42
Indicator LED’s............................................................................................. 42
Check Verification (MICR) .......................................................................... 43
Testing the Printer .................................................................................................. 44
Testing the Printer......................................................................................... 44
Testing the MICR Reader....................................................................................... 46
Testing the MICR Reader ............................................................................. 46
Connecting the Cables............................................................................................ 47
Connecting the Communication Cable.......................................................... 47
Connecting the Cash Drawer Cables............................................................. 49
Setup Checklist....................................................................................................... 50
OPERATING THE PRINTER 51
Operating the Keypad............................................................................................. 52
Table of Contents
iii
Indicator Lights............................................................................................. 52
Buttons.......................................................................................................... 54
AC Power Switch.......................................................................................... 54
Printing on Forms................................................................................................... 55
Validating a Form ......................................................................................... 55
Slip Printing .................................................................................................. 57
Changing the Print Head......................................................................................... 58
Removing the Used Print Head..................................................................... 58
Installing the New Print Head....................................................................... 60
Adjusting the Platen Gap........................................................................................ 62
Cleaning the Printer................................................................................................ 63
Correcting Problems............................................................................................... 64
Indicator Lights............................................................................................. 64
READY Light Flashes Red........................................................................... 65
Printer Smears Characters............................................................................. 65
APPENDIX 67
Cash Drawer Pin Assignments................................................................................ 67
Serial Cable ............................................................................................................ 68
Cable Requirements ...................................................................................... 68
RS-232C Communication ............................................................................. 68
Pin Assignments for 9-pin Printer Connector................................................ 68
Serial Cable Configurations .......................................................................... 69
Parallel Cable.......................................................................................................... 70
Cable Requirements ...................................................................................... 70
Pin Assignments............................................................................................ 70
INDEX 71
About The Series 90PLUS Printer 1
ABOUT THE SERIES
90PLUS PRINTER
ABOUT THIS OPERATOR’S GUIDE
WHO SHOULD READ THIS BOOK?
This book is intended for new and experienced operators. If you are going to
set up, use, or maintain a Series 90PLUS Printer with any point-of-sale system,
then this book is for you.
WHAT IS COVERED IN THIS BOOK?
This book only covers the Series 90PLUS Printer, not the entire point-of-sale
system, but it will tell you all you need to know about using the printer
properly. You will learn what supplies you need to order, how to set up and
test the printer, and how to do the common tasks listed here:
♦ Change the paper with or without the optional cutter;
♦ Verify a check;
♦ Change the ribbon cassette;
♦ Change the print head;
♦ Use the MICR read test;
♦ Adjust the platen gap; and
♦ Clean the printer.
Series 90PLUS Operator’s Guide
2
This book also provides some general and technical information about the
printer, so you will know what its features are, how reliable it is, and what its
printing capabilities are.
WHERE CAN YOU FIND MORE INFORMATION?
A Programmer’s Guide is available if you need to know how to program a
point-of-sale terminal or a personal computer to work with the printer. It
describes the commands the printer recognizes to perform its functions.
A MICR Programmer’s Guide describing the MICR reader operation and how
to program a point-of-sale terminal or personal computer to work with the
MICR reader is available.
A Maintenance Manual is also available. It shows how to repair the Series
90PLUS Printer and lists the replacement parts. The Maintenance Manual is
intended for trained, service technicians.
For information about ordering these books, refer to the next section.
CONTACTING TRANSACT TECHNOLOGIES’
ITHACA FACILITY
Contact the Ithaca facility for general information about the Series 90PLUS
Printer and how it works with your system. The Sales and Technical Support
Departments will be able to help you with most of your questions. Call the
Technical Support Department to receive technical support; order
documentation; receive additional information about the Series 90PLUS
Printer; or send in a printer for service. To order supplies; receive information
about other Ithaca products; or obtain information about your warranty, contact
the Sales Department.
About The Series 90PLUS Printer 3
You may reach both the Sales and Technical Support Departments at the
following address and telephone or fax numbers:
TransAct Technologies Incorporated
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
Telephone (877) 7ithaca or (607) 257-8901
Main fax (607) 257-8922
Sales fax (607) 257-3868
Technical Support fax (607) 257-3911
Web site http://www.transact-tech.com
WARRANTY INFORMATION
OPTIONS
All Ithaca PcOS (personal computer, point-of-sale) Series 90PLUS Printers
come with a standard 24-month warranty covering both parts and labor that
starts upon shipment from the factory. An optional warranty, covering both
parts and labor for an additional 12 months, may be purchased separately.
For more information concerning the warranty options, please contact your
dealer or the Sales Department at TransAct’s Ithaca facility. See “Contacting
TransAct Technologies’ Ithaca Facility” on page 2.
SERVICE INFORMATION
TransAct Technologies is a full service organization designed to meet all
of your printer service and repair requirements. If your printer needs
service, please directly contact the Ithaca facility’s Technical Support
Department. See “Contacting TransAct Technologies’ Ithaca Facility” on
page 2. Please have the model and serial numbers of the printer
available. The numbers are on a decal located on the bottom of the
printer.
Series 90PLUS Operator’s Guide
4
TransAct offers the following service programs to meet your needs: Extended
Warranties, Depot Repairs, Maintenance Contracts, and Internet Support.
ORDERING SUPPLIES
You may order supplies by calling TransAct Technologies or by faxing the
order form that was shipped in the box with the printer. The fax number is
(607) 257-3868. If you would like more forms, call TransAct Technologies’
Ithaca facility at (877) 7ithaca or (607) 257-8901, and ask for the Sales
Department.
The following items may be ordered:
♦ Paper,
♦ Ribbon cassettes,
♦ Take-up spools,
♦ Print heads, and
♦ Cables.
PAPER
Paper Type Dimensions Stock
Number
Receipt Paper Single-ply Width: 3.25 inches (82.6 mm)
Diameter: 3.5 inches (88.9 mm)
Length: 240 feet (73.2 m)
100-2203
Receipt-Journal
Paper
Double-ply Width: 3.25 inches (82.6 mm)
Diameter: 3.5 inches (88.9 mm)
Length: 125 feet (38.1 m)
100-2206
Receipt-Journal
Paper
Triple-ply Width: 3.25 inches (82.6 mm)
Diameter: 3.5 inches (88.9 mm)
Length: 85 feet (25.9 m)
100-2207
About The Series 90PLUS Printer 5
RIBBON CASSETTES
Color Supplier Stock Number
Black TransAct Technologies 100-7565
Note: The warranty may be voided if other than genuine Ithaca ribbons are
used.
TAKE-UP SPOOLS
Take-up Spool Stock Number
Journal Take-up Spool 90-6415
PRINT HEAD
Print Head and Clamp Stock Number
Print Head 90-7337
Print Head Clamp 06-0571
CABLES
Cables Stock Number
110V Power Cable 06-0561
230V Power Cable 06-0806
Parallel Communication Cable
25-pin male to 25-pin male
253-9800007
Serial Communication Cable
PC, 9-pin female to 9-pin female
PC, 9-pin female to 25-pin female
10-2020
10-2021
Series 90PLUS Operator’s Guide
6
DESCRIPTION OF THE SERIES 90PLUS PRINTER
The PcOS Series 90PLUS Printer is a stand-alone, 42-column, high-speed
impact printer. The Series 90PLUS Printer performs a variety of functions in a
point-of-sale environment and is available in the following models:
♦ Model 91PLUS: Receipt only
♦ Model 92PLUS: Receipt and Journal
♦ Model 93PLUS: Receipt, Journal, and Slip/Validation
♦ Model 94PLUS: Receipt and Slip/Validation
About The Series 90PLUS Printer 7
SERIES 90PLUS MODELS
Each of the four models in the Series 90PLUS line of printers has its own set
of features.
PcOS Model 91PLUS Receipt Printer
The Model 91PLUS is a receipt printer used for applications requiring highspeed printing of receipts and single-line validation. Its features include:
♦ 340 characters per second bidirectional printing at 17 characters per inch
and
♦ 42-column printing at 15 characters per inch.
PcOS Model 92PLUS Receipt and Journal Printer
The Model 92PLUS is a receipt and journal printer used for applications
requiring a transaction audit trail (journal) in addition to high-speed printing of
receipts and single-line validation. Its features include:
♦ 340 characters per second bidirectional printing,
♦ 42-column printing at 15 characters per inch, and
♦ Journal take-up.
Series 90PLUS Operator’s Guide
8
PcOS Model 93PLUS Receipt, Journal, and Slip/Validation
Printer
The Model 93PLUS is a receipt, journal, and slip/validation printer used for
applications requiring printing of up to 17 lines on inserted forms such as
checks (for validation), charge slips, guest checks, or personal checks (slip
mode). In addition, it provides the same high-speed journal and receipt printing
as the Model 92PLUS. Its features include:
♦ 340 characters per second bidirectional printing at 17 characters per inch,
♦ 42-column printing at 15 characters per inch,
♦ Journal take-up,
♦ A form insertion sensor,
♦ 17-line validation, and
♦ Front slip insertion.
PcOS Model 94PLUS Receipt and Slip/Validation Printer
The Model 94PLUS is a receipt and slip/validation printer used for
applications requiring printing of up to 17 lines on inserted forms such as
checks (for validation), charge slips, guest checks, or personal checks (slip
mode). It does not include the journal take-up assembly. Its features include:
♦ 340 characters per second bidirectional printing at 17 characters per inch,
♦ 42-column printing at 15 characters per inch,
♦ A form insertion sensor,
♦ 17-line validation, and
♦ Front slip insertion.
About The Series 90PLUS Printer 9
STANDARD FEATURES
The following features and items are standard on all Series 90PLUS Printers:
♦ Parallel interface - Centronics/IEEE 1284
♦ Internal Universal Power Supply (95 to 265 VAC)
♦ Operating controls and lights
Power On/Off switch and indicator
Paper FEED button
Forms RELEASE button
RESUME button
Alarm and forms LED’s
♦ Paper low sensor
♦ Operator controlled self-test
♦ Cash drawer connector (RJ12) and driver (24V, 1.0 amp pulse for
approximately 150 ms; drawer open/closed status reporting)
♦ Nine-pin stored energy print head
♦ Short line-seeking logic
♦ Characters and graphics
Lowercase characters with descenders
340 characters per second bidirectional printing at 17 characters per
inch
42-column printing at 15 characters per inch
Emphasized and enhanced print
IBM compatible all-points-addressable (APA) graphics
♦ Software controlled vertical spacing
♦ Snap-on ribbon cassette
♦ Steel receipt tear-off bar
Series 90PLUS Operator’s Guide
10
OPTIONAL FEATURES
The optional features either replace a standard feature or enhance the operation
of the printer. All optional features are installed at the factory and must be
selected when the printer is ordered.
♦ RS-232C serial communication interface
♦ RS-422 serial communication interface
♦ Journal-cover lock
♦ Custom colors and logo
♦ Cutter (partial cut)
♦ MICR (Magnetic Ink Character Recognition) reads E13 style checks
(Models 93PLUS and 94PLUS only)
♦ USB (Universal Serial Bus) Serial Communication Interface
RELIABILITY
♦ Mean time between failure (except print head): 30,000 hours (Model
91PLUS)
♦ Print head life: 200 million characters
♦ Mean time to repair: 15 minutes
♦ Cutter mean cuts before failure: 1,000,000 cuts
♦ MICR mean reads before failure: 290,000 reads
About The Series 90PLUS Printer 11
PRINT CHARACTERISTICS
The Series 90PLUS Printer prints characters in a variety of pitches as shown in
the following table and print samples. Each pitch can also be printed in a
variety of styles affecting the appearance of the characters and the speed of the
printer.
For information about programming the printer to print a particular pitch or
style, please refer to the Programmer’s Guide. You may order the
Programmer’s Guide from TransAct Technologies’ Ithaca Facility. See
“Contacting TransAct Technologies’ Ithaca Facility” on page 2.
Pitch (characters per inch) Maximum Characters per Line
8 22
10 28
12 32
15 42
17.1 (condensed) 48
20 (super condensed) 56
24 (super condensed) 66
5 (double-wide) 14
6 (double-wide) 16
6.5 (double-wide) 18
7.5 (double-wide) 21
8.5 (condensed, double-wide) 24
10 (condensed, double-wide) 28
12 (super condensed, double-wide) 33
Series 90PLUS Operator’s Guide
12
About The Series 90PLUS Printer 13
Series 90PLUS Operator’s Guide
14
Setting Up the Printer 15
SETTING UP THE PRINTER
By following the instructions in this chapter, the Series 90PLUS Printer should
be ready to hook up to your system in just a few minutes.
Here is a list of what is covered in this chapter:
♦ Unpacking the printer,
♦ Removing the cantilever and print head carriage restraints,
♦ Choosing a location for the printer,
♦ Installing a ribbon cassette,
♦ Connecting the power cord,
♦ Loading paper without the cutter,
Loading receipt paper for the Model 91PLUS
Loading receipt-journal paper for Models 92PLUS and 93PLUS
♦ Loading and removing paper with cutter,
Installing a new paper roll
Removing the journal take-up roll
♦ Using the MICR reader,
LED indicators
Check verification
♦ Testing the printer,
♦ Testing the MICR reader, and
♦ Connecting the communication and cash drawer cables.
Series 90PLUS Operator’s Guide
16
UNPACKING THE PRINTER
• Operator's Guide
• Supplies Order Form
• Journal Lock
Keys (Optional)
A
C Power
Cord
Print Ribbon
Cassette
Protective
Foam Pads
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