Trailer valet RVR3, RVR9, RVR5 User Manual

1

The most advanced Dollies on the planet

Operating Manual

WARNING

Carefully read and understand all the instructions before
connecting your new Trailer Valet RVR.

Failure to follow these guidelines may result in serious injury to
persons and property for which Trailer Valet will not be held liable.
Do not allow persons to operate or assemble this trailer dolly until
they have read this manual and have developed a thorough
understanding of how the trailer dolly works.

SAVE THESE INSTRUCTIONS

2

Congratulations on your purchase of the Trailer Valet RVR. For your future reference please
complete the owner’s record below:

Purchase Date: ______________________Order No.:______________________

Retailer:_____________________________

Be sure to save your receipt and owner’s manual with warranty information in a safe place.

The Trailer Valet RVR is a remote operated, heavy duty, motorized
trailer dolly designed to take the chore out of moving your trailers, RVs,
campers, boats, etc. Its independently operated motors allow for 360

degrees of free rotation allowing you to get what you’re moving around

those tight corners and past those small spaces.

Coming in with three models at three increasing weight ratings, the
RVR3 is able to tow up to 3500 lbs, the RVR5 at 5500lbs, and the RVR9 is
able to tow up to 9000lbs.

Phone: [phone]
Email: [e-mail]
Office: 2368 Peck Rd., City of Industry, CA 90601

3

 Compact Design: Measuring under 21"x18"x12", the RVR weighs

RVR3

RVR5

RVR9

Signal Frequency

2.4GHz

Signal Power

-20~4.5dbm

Rated Voltage

14.8V

24V

Rated Current

20A

40A

30A

Starting Peak Current

MAX. 150A

Battery Operating
Capacity

Approx. 30 min. operation

Battery Charger

100-240 VAC, 16.8VDC/2A

Remote Battery

X2 AA (1.5V)

Max. Tongue Weight

600 lbs

1000 lbs

Speed Unloaded

Approx. 9 m/min

Speed Loaded

Approx. 7 m/min

Hauling Capacity

Up to 3,500 lbs

Up to 5,500

Up to 9,000

Weight

Approx. 45 lbs

Approx. 77 lbs

Tracks

2” with rubber profiles

between 45-77lbs

 Planetary Motors: 2-4 high torque motors to drive both single and

dual axle trailers

 Aluminum Body: Allows for a lightweight design and a lifetime of

corrosion resistance.

 Heavy Duty Treads: Caterpillar Treads that give you more traction

over different surfaces.

 Wirelessly Controlled: Easily and safely operate from any angle with

the push of a button.

4

Charge the battery completely before first use!

The lithium battery installed in this machine has only been charged to partial capacity (as freight
regulations prescribe). It is vital that you charge the battery to its full capacity before operating the
machine to ensure high performance and long life. Charging for the first time may take 6-8 hours
(see recharging instructions).

Recharge Periodically!

If the RVR goes unused for more than two months, it is highly recommended to inspect and charge
the battery in order to maintain maximum battery life and performance.
Do not store the RVR in direct sunlight or at high temperatures. High temperatures may drain the
battery quickly.

Failure to follow these instructions may damage the battery and void the
battery’s warranty!

 DO NOT use the RVR on slopes and inclines

beyond stated limits.

 Avoid getting the RVR wet. DO NOT

submerge the RVR in water (salt or fresh).

 Carefully read all instructions. The

operator of the RVR must exercise
common sense, caution, and full judgment
when assessing situations not covered or
cautioned in this manual.

 The RVR is designed for specific

applications only. Trailer Valet will not be
responsible for issues arising from
modifications made onto the device. Do
not modify the device or use the device for
any application other than its intended
purpose. Do not exceed the designated
weight limits.

 Stay alert! Do not operate if you are tired.

Do not operate the device while under the
influence of drugs or alcohol.

 Do not allow the RVR to be operated by

children.

 Operator and bystanders should never

place any part of the body under or in the
path of any portion of this product or the
load being supported or moved.

 This product must be installed and used in

strict accordance with these instructions.

 Before each use of the RVR, check for

functionality and charge. Carefully inspect
the device for any part that appears to be
damaged to determine if the device will
operate properly. If the device is neither
charged, secured, or both: DO NOT use the
device.

 When servicing, use only factory

replacement parts.

 Have wheel blocks in place before/after

use and ready in case of emergency.

 Never exceed the maximum rated capacity.

Refer to the operating manual or decals on
the product to obtain rated capacity. If
uncertain, contact Customer Support at
[phone] or email:
[e-mail].

 The RVR is designed for vertical loading.

Excessive side forces may cause failure and
must be avoided.

 The use of gloves is recommended while

attaching the device to the trailer.

 The RVR is designed for use on solid

surfaces. DO NOT use the product on
excessively soft or muddy terrain as the
device will not be able to gain traction. If
there is no traction despite being on a
solid surface, consider shifting more of the
weight of your trailer forward.

5

5

Mount Bracket Set (Included with RVR3)

1

2

1

2

3

Upon removing items from packaging, it is very important to thoroughly inspect all parts of the
system before using the device. Any part that is missing or damaged must be immediately replaced.
Contact Trailer Valet Customer Service at 1-844-846-9344 or [e-mail]

Carton Contents:

1) The Trailer Valet RVR

2) Battery Charger

3) Remote Control

Coupler Set (Included with RVR5 & RVR9)

1b) 1

7/8

, 2”, or 2

5/16

Custom Hitch Ball

2b) Custom Ball Base
3b) Rotation/ Security Pin
4b) Coupling Plate
5b) Base Tower
6b) Spanner Wrench

1a) Bracket

2a) RVR Bracket Adapter

6

Charging the RVR

Charging
Outlet

MB Tower Slot &
Cotter Pin Hole

Attach with Coupler Set:

of the coupler

Attach with Mount Bracket:

NOTE: Be sure to have your trailer brakes active or wheel

chucks in place while attaching the RVR.

To charge the RVR battery, connect the
charger to the RVR by placing the charging
plug in the outlet on the back end cover.
Connect the charger to an outlet with the
appropriate outlet fitting.

The battery charger displays a constant red
light while charging is in progress.
Completion of battery charging is indicated
by a constant green light.

Replacing the Remote Control Batteries

1. Loosen the 4 screws on the remote’s

back panel and remove.

2. Replace the old batteries with two

new AA (1.5V) batteries.
Remember to protect the environment
when disposing of batteries – do not
dispose with ordinary household waste.

1. If the Coupling Plate is not already installed
with the Ball Base, detach the ball from the
Base, slip the Coupling Plate under the ball,
and reinsert into the Base. Secure tightly.

1. When mounting the RVR onto your trailer
frame, adjust the front height using your trailer
jack.

2. Fit the Mount Bracket Tower into the slot on
the top of the RVR and Secure with the four
included screws.

3. The Mount Bracket Tower on the RVR fits into
the slot on the underside of RVR Mount
Bracket. (See Figure)

4. After the tower is slotted, use the factory-

provided cotter ring to lock the RVR to the
frame Mount Bracket.

2. Place the Ball Base into the Base tower and
secure with included pin. Then secure the Ball

Base Tower into the slot on top of the RVR in

place of the Mount Bracket Tower.

3. Raise the trailer tongue above the height of

the Hitch Ball in order to slip the ball into the

coupler and lock the with the coupler latch.

4. Using the Spanner Wrench, turn the Locking
Nut counter clockwise until the nut is secured

flat against the coupler.

WARNING! Failure to tighten the Locking Nut

against the coupler may cause the ball to slip out

7

The start/stop button

and operating status indicator

(The diode lighting can be difficult to see in strong sunlight):

Forward: ();Turn right: ()
Backward: ();Turn left: ()

The battery indicator shows the RVR’s remaining battery status.

If the level is too low, the RVR may not respond correctly.

If the indicator itself weakens, the remote control batteries need to be replaced for the RVR to

respond correctly.

IMPORTANT

Re-pairing the RVR

1. Turn on the Remote Control by pushing the Forward button () once. The green light on

the Remote Control will turn on.

2. Turn on the RVR by clicking the Start/Stop button. The green light on the RVR will turn

on.

3. Now simultaneously press and hold the Turn Right button () on the Remote Control

and press and hold the Start/Stop button on the RVR, both LED lights start to blink for 8
seconds, after which the LED lights will light constantly. Now the RVR and Remote
Control have been re-paired and are ready to use. If this pairing procedure is
unsuccessful, the Remote Control will turn off automatically in around 15 seconds, and
the user needs to redo the procedure from step 1.

Battery Indicator

Operating
Status

Start/Stop
Button

Activating and Pairing the RVR with the remote control

The RVR comes pre-paired with the remote control.

- Turn on the RVR by pressing the Start/Stop button located on the front of the RVR.

- Turn on the remote control by pushing the forward button () once.

- The RVR is now ready to use.

8

SAFETY AND OPERATION INFORMATION BEFORE STARTING

1. Familiarize yourself with the operating manual, and practice maneuvering the trailer on a

flat surface before attempting to maneuver with a load. We recommend testing your RVR
at home – also without a trailer – so you can try out the different maneuvering options.

2. Load: The RVR is designed for moving trailers weighing up to approx. 9000lbs (RVR9),

5500lbs (RVR5), or 3500lbs (RVR3). In order for RVR to function optimally, the tongue
weight must be at least 165-190lbs. Too little weight on the RVR may result in poor
gripping and poor towing results. Greatest pressure is achieved by mounting the RVR as far
back on the trailer frame as possible.

3. Level surfaces: To ensure optimal transfer of the RVR’s power to the surface it is to

operate on, the RVR must move in the direction of the antenna, i.e. forward. (Except on
sloping surfaces, see below).

4. Sloping surfaces: Depending on use, operating the RVR on inclines may shift weight off the

RVR resulting in poor contact with the terrain or shift weight onto the RVR compounding
weight stress. Avoid inclines if able.

o When using your RVR to move your trailer UP a slope or edge, the RVR must PUSH

the trailer up the slope – if necessary, one wheel at a time. Optionally, use a long
shallow ramp for edges/curbs.

o When moving your trailer DOWN a slope the RVR must LEAD the trailer DOWN the

slope.

ATTENTION: If going downhill, it is very important that the RVR is turned 180 degrees, so that it is
moving in reverse, down the hill, i.e. with the antenna opposite the maneuvering direction and
facing the trailer. This is important, as the RVR might otherwise tip over forward.

WARNING: DO NOT attempt to tow down very steep inclines or on wet, oily surfaces. It may be

necessary to employ wheel chucks on your trailer during operation if the RVR is unable to hold the
trailer or the caterpillar tracks cannot adequately grip the surface.

WARNING: DO NOT use the RVR on slopes and inclines exceeding a strict maximum of 5

degrees on a paved/concrete surface. This rating is subject to factors including , but not
limited to, alternate surfaces, weight distribution, changes in weight capacity, and use
on multi-axle trailers. If you have any questions concerning the use of your Trailer Valet
RVR on a slope or incline, please contact us at [phone] or email us at:

[e-mail]

9

Maneuvering the RVR

The Trailer Valet logo on the remote control must always point toward the RVR.
Use both hands on the remote control, and hold horizontally during use.

- Forward: To move forward, in the same direction as the antenna, hold down forward button ().

- Backward: To move backward/reverse, hold down the back button ().

- Turn: To turn, hold down the forward () or backward () button while at the same time holding

down one of the turn buttons of the remote control to turn right () or left (). The RVR will
only turn if you first hold the forward or backward button, followed by a turn button.

- Stop: To stop the RVR from moving, simply release the forward or backward button.

NOTE: If your trailer has built-in brakes, they must be disengaged prior to operation of the Trailer

Valet. Consult your trailer manufacturer’s manual/instructions on temporary brake release. If this is

not available to you, please contact Trailer Valet Customer Support through phone or email for
assistance.

Deactivating the RVR

- The RVR shuts off automatically after 3 minutes of inactivity.

- Manually shutoff by pressing the start/stop button to disconnect the power on the RVR. Turn off

the Remote Control LED light by holding down the Right Button (), and then pressing the left
button() at the same time

Detaching the RVR

It is important that you always detach the RVR after use and place it in the storage box/bag
together with the remote control.
When you have finished towing the trailer and you want to disconnect the RVR, activate your
trailer brake or place wheel chucks and adjust your trailer jack so that the trailer is slightly elevated.
This takes the weight off the RVR.

If mounted with the bracket, remove the cotter ring and use the remote control to move the RVR
out of the lock fitting (or pull it out manually).
If mounted with the hitch ball, loosen the hitch locking nut before releasing the coupler latch. Raise
the trailer tongue above the hitch and use the remote to move the RVR away from the trailer.

WARNING: Never leave the RVR mounted to the trailer while towing the trailer behind a vehicle.

Cleaning

If you have used the RVR in wet or dirty conditions, you can clean it in the following manner:
Remove pebbles, clay, grass, and the like from the belts. Then give it a gentle cleaning using a small
amount of clean water and a brush or cloth. Do not use soap or cleansing agents or a high-pressure
cleaner.

Storage

Put the RVR in the transport box/bag delivered from the factory. If the storage box/bag should
become damaged, discard it. Store the RVR in dry, frost-free conditions.
Do not store the RVR in direct sunlight or at high temperatures. High temperatures may drain the
battery quickly.

Maintenance

The RVR should be operated at least every other month in order to keep the battery healthy.
If the RVR goes unused for more than two months, it is highly recommended that you operate the
RVR for a short while and then charge the battery until the LED on the charger turns green, in order
to maintain maximum battery life and performance.

10

Supertech S Corp warrants for one year from the purchase date that the product will be in working
condition and will be free from manufacturing defects, provided that installation and use of the
product is in accordance with product instructions. This warranty is only made to the original
consumer purchaser and is non-transferable.

This warranty does not cover:

Limitation of Liability:

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW,
SUPERTECH IS NOT RESPONSIBLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR
INJURIES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION; INCLUDING, BUT NOT
LIMITED TO, LOSS OF USE, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF
BUSINESS, LOSS OF OPPORTUNITY, LOSS OF GOOD WILL, LOSS OF REPUTATION, OR ANY DIRECT,
INDIRECT, OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER CAUSED, INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY.

Customer Responsibilities:
Customers may be required to provide proof of purchase date, respond to questions designed to

assist with diagnosing potential issues, and follow Trailer Valet’s directions to make a claim on your

warranty.

To make a warranty claim:
Contact us either through:

1. phone: [phone]

2. email: [e-mail]

3. office: 2368 Peck Rd., City of Industry, CA 90601

TRAILER VALET SHALL HAVE THE EXCLUSIVE RIGHT TO DETERMINE IF A UNIT IS COVERED UNDER
ITS LIMITED MANUFACTURER’S WARRANTY.

Severability:

The invalidity, illegality, or unenforceability of any provision of this warranty shall not render the
other provisions invalid, illegal, or unenforceable.

Governing Law and Jurisdiction
This warranty shall be governed by the laws of the State of California. The courts of California shall
have the exclusive right to adjudicate any disputes arising under or in connection to this warranty.

ALL OTHER WARRANTIES IMPLIED OR EXPRESSED ARE HEREBY DISCLAIMED.

1. Normal wear and tear or normal aging of the product;

2. Consumable parts designed to diminish over time, unless failure occurred due to a

manufacturing defect;

3. Cosmetic damage, including but not limited to scratches and dents;

4. Damage through accident, abuse, neglect, misuse, natural events, or other external

causes;

5. Damage through misapplication, overloading, or improper installation;

6. Damage due to improper maintenance and repair; and/or

7. Product alterations.

Copyright 2018 by Supertech S. Corporation. All right reserved. No portion of this

manual or any artwork contained herein may be reproduced in any shape or form

without the express written consent of Supertech S. Corporation.

For further information or if you have any questions, please contact:

SUPERTECH S. CORP.

2368 Peck Road

City of Industry, CA 90601

Customer Service: [phone]

Email: [e-mail]

Or visit: www.trailervalet.com