TRADEDX GRoot User And Maintenance Manual

Revision History

Date

Chapter

Page

2017/ 12/ 14

 Revised Installing an M.2 card  Revised Front control boards  Revised Routing for SKU1 (without PCIe card)  Added Routing for SKU1 (with PCIe card)  Revised Routing for SKU2

41, 48-51, 71-72, 73, 74

2018/ 01/ 09

 Revised PSU LED  Revise cable routing for SKU2

17, 74 2018/ 05/ 14

Revised Power supply LEDs

17, 18

TradeDX Groot Server User and Maintenance Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. TradeDX assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: May, 2018 Edition: 1

express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. TradeDX shall not be liable for technical or editorial errors or omissions contained herein.

Contents 4

Contents

Component identification ........................................................................................................................ 8

Front panel components ............................................................................................................................................... 10

Front control panel buttons and LED ......................................................................................................................................................................................................... 10

Rear panel components ................................................................................................................................................................ 11

Rear panel buttons and LED .................................................................................................................................................................................................................................................................................................. 12

Power supply LEDs ................................................................................................................................................................................................................................................................................................................................. 13

Board LEDs ...................................................................................................................................................................................................................................................... 15

System board components ............................................................................................................................................ 17

HDD carrier LED definitions ................................................................................................................................... 18

System components ...................................................................................................................................................... 19

Operations ........................................................................................................................................... 22

Powering up the server .................................................................................................................................................................................... 22

Powering down the server ................................................................................................................................................... 22

Shutting down the server .......................................................................................................................................... 22

Verifying the power status ....................................................................................................................................................... 23

Installation ........................................................................................................................................... 24

Safety measures ............................................................................................................................................................................. 24

Identifying the contents of the server shipping carton ......................................................................................................................... 24

Redundant power supply units ...................................................................................................................................................................... 25

Removing a redundant power supply unit .................................................................................................. 25

Installing a redundant power supply unit ............................................................................................................................ 25

Hard disk drives .................................................................................................................................................... 26

Removing a 2.5" HDD assembly ............................................................................................................................ 26

Installing a 2.5" HDD assembly .............................................................................................................................. 26

Installing a 2.5" HDD module ..................................................................................................................... 27

Removing a 2.5" HDD module ................................................................................................................... 28

Access panel .......................................................................................................................................................... 29

Removing an access pane.l ..................................................................................................................................................... 29

Installing an access panel ........................................................................................................................... 29

Air baffle ................................................................................................................................................................ 30

Removing an air baffle ................................................................................................................................ 30

Installing an air baffle .................................................................................................................................. 31

System fans ........................................................................................................................................................... 32

Cable routing .............................................................................................................................................. 32

Removing a system fan ............................................................................................................................... 32

Installing a system fan ................................................................................................................................. 34

M.2 adapters ......................................................................................................................................................... 36

Removing an M.2 adapter .......................................................................................................................... 36

Installing an M.2 adapter ............................................................................................................................ 37

M.2

cards .............................................................................................................................................................. 38

Installing an M.2 card ................................................................................................................................. 38

Removing an M.2 card ............................................................................................................................... 38

Hard disk drive backplane ..................................................................................................................................... 39

Removing a SATA HDD (SKU1) backplane ................................................................................................ 39

Installing a SATA HDD (SKU1) backplane ................................................................................................................... 40

Contents 5

Removing a U.2 HDD (SKU2) backplane ............................................................................................................... 42

Installing a U.2 HDD (SKU2) backplane ..................................................................................................... 43

Front control boards .............................................................................................................................................. 45

Removing a front control board .................................................................................................................. 45

Installing a front control board .................................................................................................................... 46

PCIe cards ....................................................................................................................................................................................... 47

Removing a PCIe card ....................................................................................................................................................................... 47

Installing a PCIe card .................................................................................................................................. 48

Riser boards........................................................................................................................................................... 49

Removing a riser board ............................................................................................................................... 49

Installing a riser board ................................................................................................................................. 49

Removing an expander board..................................................................................................................... 50

Installing an expander board ...................................................................................................................... 51

OCP mezzanine cards........................................................................................................................................... 53

Removing an OCP mezzanine card ............................................................................................................ 53

Installing an OCP mezzanine card ................................................................................................................................ 54

Memory modules ........................................................................................................................................................................... 55

Removing a memory module .......................................................................................................................................... 55

Installing a memory module ................................ ........................................................................................ 56

Processors ....................................................................................................................................................................................... 57

Removing a processor ...................................................................................................................................................... 57

Installing a processor ......................................................................................................................................... 59

System board modules .................................................................................................................................................. 63

Removing a system board module .............................................................................................................. 63

Installing a system board module ................................................................................................................................... 64

Powering on and selecting boot options ................................................................................................................ 65

Installing the operating system ................................................................................................................................................................................. 65

Cabling ................................................................................................................................................ 66

Internal system cabel routing

.................................................................................................................................. 66

Configuration ....................................................................................................................................... 69

BMC ...................................................................................................................................................................... 69

Web GUI introduction ................................................................................................................................. 69

IP address .......................................................................................................................................................... 69

User name and password ........................................................................................................................... 69

Web browsers ............................................................................................................................................ 69

Logging in ................................................................................................................................................... 69

Updating the firmware ................................................................................................................................ 70

BIOS settings ................................................................................................................................................................ 73

BIOS setup menus ..................................................................................................................................................................................................................... 73

POST error message ................................................................................................................................................................. 74

Entering the pop-up boot menu ............................................................................................................................... 75

Entering PXE boot .............................................................................................................................................................. 75

Entering the BIOS setup menu ................................................................................................................................ 75

BIOS maintenance .................................................................................................................................................... 76

Checking the FW version ...................................................................................................................................... 79

Checking the BIOS version using Linux ...................................................................................................................................... 79

Checking the BIOS version using the BIOS setup utility ...................................................................................................... 80

Checking the BMC version using Linux ...................................................................................................................................... 80

Checking the BMC version using the web GUI ........................................................................................... 81

Checking the event log .......................................................................................................................................................................... 82

Checking the system event log using Linux remote desktop

Checking the system event log using the web GUI ............................................................................................................... 83

......................................................................... 82

Contents 6

Checking the event log using the BIOS setup utility

..................................................................................... 84

Diagrams ............................................................................................................................................. 85

System board diagram .................................................................................................................................................. 85

Spare parts catalog .............................................................................................................................. 86

Customer self repair ............................................................................................................................................... 86

Parts only warranty service .......................................................................................................................................... 86

Replaceable components ............................................................................................................................................................. 87

Troubleshooting ......................................................................................................................................... 88

Troubleshooting preparation .................................................................................................................................. 88

Pre-diagnostic ............................................................................................................................................................ 88

Symptom collection ..................................................................................................................................... 88

Prepare the server for diagnosis ................................................................................................................. 89

Performing processor procedures in the troubleshooting proces.s ....................................................................................... 89

Breaking the server down to the minimum hardware configuration .................................................................... 90

Diagnostic flowcharts ........................................................................................................................... 91

Troubleshooting flowcharts .................................................................................................................................... 91

Start diagnosis flowchart ............................................................................................................................. 92

Remote diagnosis flowchart ........................................................................................................................ 93

General diagnosis flowchart ....................................................................................................................... 94

Power-on problems flowchart ...................................................................................................................... 95

POST problems flowchart ........................................................................................................................... 96

Operating system boot problems flowchart ................................................................................................. 97

Troubleshooting general problems ...................................................................................................................................... 98

Resolving common problems .......................................................................................................................................... 98

Hardware problem troubleshooting ..................................................................................................................... 100

Power problems ........................................................................................................................................ 100

General hardware problems ..................................................................................................................... 101

Internal system problems ....................................................................................................................................................... 102

External device problems .............................................................................................................................................. 106

Software problem troubleshooting ....................................................................................................................... 107

Operating system problems and resolutions....................................................................................................... 107

Application software problems ................................................................................................................. 108

ROM problems ....................................................................................................................................................... 109

Battery replacement ................................................................................................................................. 111

Firmware update tools ....................................................................................................................... 112

Firmware and drivers support ........................................................................................................................... 113

Firmware list ........................................................................................................................................................ 113

System board programming data ............................................................................................................. 113

HDD backplane ........................................................................................................................................ 113

HBA/ RAID card ........................................................................................................................................ 113

Device drivers ...................................................................................................................................................... 113

Regulatory information ........................................................................................................................ 114

USA FCC verification notice ................................................................................................................................ 114

Class A ................................................................................................................................................................ 114

Notices for Canada (Avis Canadien) ................................................................................................................... 114

Japanese Voluntary Control Council for Interference (VCCI) statemen.t .................................................................................. 114

Australia and New Zealand Class A statement .......................................................................................................................... 115

CCC Class A notice.................................................................................................................................................................... 115

Contents 7

European Union regulatory notice ....................................................................................................................... 115

Taiwanese Class A warning statement ........................................................................................................................... 115

Notice for Korea .................................................................................................................................................. 115

Belarus Kazakhstan Russia marking ..................................................................................................................... 115

Safety ................................................................................................................................................................................... 116

Warnings & Safety ............................................................................................................................ 117

Important safety and compliance information ...................................................................................................... 117

Safety precautions .................................................................................................................................... 118

Safety Instructions........................................................................................................................................................................ 119

Symbols ....................................................................................................................................................................... 123

Safety statements .................................................................................................................................................................................. 128

Warnings and cautions ........................................................................................................................................ 133

Electrostatic discharge ......................................................................................................................................... 137

Specifications .................................................................................................................................... 141

Environmental specifications ............................................................................................................................... 141

Mechanical specifications ................................................................................................................................... 141

Support information ........................................................................................................................... 142

Before you contact TradeDX .................................................................................................................................................... 142

Component identification 8

Component identification

SKU1

Item Description

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

1U chassis and access panel HDD backplane System fan (6) M.2 assembly (2) DIMM slot (24) CPU 1 & heat sink PSU (2) PCIe card (2) Riser board (2) OCP mezzanine card System board CPU 0 & heat sink HDD carrier (8) Front control panel

2.5" SATA HDD (8) Air baffle (2)

Component identification 9

SKU2

Item Description

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

1U chassis and access panel HDD backplane System fan (6) M.2 assembly DIMM slot (24) CPU 1 & heat sink PSU (2) PCIe card Riser board OCP mezzanine card Expander riser board System board CPU 0 & heat sink HDD carrier (10) Front control panel

2.5" U.2 HDD (10) Air baffle (2)

Component identification 10

Front panel components

Item

Description

Front control panel

2.5" HDD carrier (8)

Item

Description

Front control panel

2.5" HDD carrier (10)

Item

Description

UID button and LED

Health LED

NIC LED

Power button and LED

LED Indicator

LED Color

Description

Power LED Green

On: Power on

Yellow

On: In S5

SKU1

SKU2

Front control panel buttons and LED

Component identification 11

LED Indicator

LED Color

Description

UID LED

Blue

Blinking: System selected

Health LED Red

On: Fault detected

Green

On: Normal operation

Orange

On: SEL event detected

NIC LED

Green

Blinking:

Item

Description

PCIe card (2)

USB

OCP mezzanine 25G port (2) (Optional)

Onboard SFP+ 10G port (2)

RJ45 (2)

IPMI

VGA

UID button and LED

Health LED

Power button and LED

PSU (2)

Rear panel components

Component identification 12

Rear panel buttonsand LED

Item

Description

25G zSFP+ Link/ Activity LED

25G zSFP+ speed LED

10G SFP+ Link/ Activity LED

10G SFP+ Speed LED

NIC Link/ Activity LED

NIC Link Speed LED

NIC Link/ Activity LED

NIC Link Speed LED

UID and reset button

Health LED

Power button and LED

LED Indicator

LED Color

Description

25G zSFP+ Link/ Activity LED

Green

On: Linked to network

25G zSFP+ speed LED Green

On: 25G

Amber

On: Variable speed

10G SFP+ Link/ Activity LED

Green

Blinking: data sensed through port

10G SFP+ Speed LED Green

On: 10G

Amber

On: Variable speed

NIC Link/ Activity LED

Green

Blinking: data sensed through port

NIC Link Speed LED

Green

On: 1G

NIC Link/ Activity LED

Green

Blinking: data sensed through port

NIC Link Speed LED Green

On: 1G

Amber

UID LED

Blue

System selected

Health LED

Red

On: Fault detected

Green

On: Active

Orange

On: Status degrading

Power LED Green

On: Power on

Amber

On: In S5

Component identification 13

Power supply LEDs

LED Appearance

Description

Off

No AC power

Green

Output on, normal

Green blinking (1 sec/ on, 1 sec/ off,

0.5Hz)

Standby mode normal

Green blinking (0.25 sec/ on, 0.25 sec/ off, 2Hz)

Sleep PSU in cold redundant/ off mode

Amber

 Standby mode with OTP range  12V fault (include OVP, UVP, OCP, SCP and OTP)  Fan lock 15 sec including stand-by mode

LED Appearance

Description

Off

No AC power to power supply

Green

+12V output on, normal

Green blinking (1 sec/ on, 1 sec/ off,

0.5Hz)

AC present/ only +12VSB on (PS off) or PSU in smart standby mode

Green blinking (0.25 sec/ on, 0.25 sec/ off, 2Hz)

Power supply FW updating Amber

Power supply critical event causing a shutdown; OTP, OCP, UVP, OVP fan fail

Amber blink (1Hz)

Power supply warning events where the power supply continues to operate; high temp, high power, high current, slow fan

LED Appearance

Description

Off

No AC power to all power supplies

Green

Output on, normal

Green blinking (1 sec/ on, 1 sec/ off,

0.5Hz)

Standby mode normal

Green blinking (0.25 sec/ on, 0.25 sec/ off, 2Hz)

Sleep PSU in cold redundant/ off mode

The power supply comes with one LED and the LED is visible from the rear of the power supply.

PS-2801-9L

DPS-800AB-37 A

PS-2551 -9L1

Component identification 14

LED Appearance

Description

Amber

 Standby mode with OTP range  12V fault (include OVP, UVP, OCP, SCP and OTP)  Fan lock 15 sec including stand-by mode

LED Appearance

Description

Off

No AC power to all power supplies

Green

Output on, normal

Green blink (1Hz)

AC presents/ only +12VSB on (PS off) or PSU in smart redundant state/ off line mode

Green blink (2Hz)

Power supply FW updating

Amber

 AC cord unplugged or AC power lost; with a second power supply

in parallel still with AC input power

 Power supply critical event causing a shutdown; failure, OCP, SC,

OVP, fan fail, OTP

Amber blink (1Hz)

Power supply warning events where the power supply continues to operate; high temp, high power, high current, slow fan

S550E004L

Component identification 15

Board LEDs

See the following illustration to locate the system board LEDindicators:

Item Description

1 2 3

LED Name Voltage

CR24 BMC Heart-Beat LED CR21 Speaker LED CR33 HDD activity LED

LED Color State Description

Sources

BMC Heart-Beat LED

P3V3 Green

Component identification 16

LED Name

Voltage Sources

LED Color State

Description

Speaker LED

P5V

Yellow

HDD activity LED

P3V3

Yellow

Component identification 17

System board components

Item Description

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

I2C pin header OCP mezzanine connector CPU 0 PCIe x24 slot XDP CPU 1 PCIe x24 slot FPIO connector M.2 power connector MiniSAS connector CPU 0 socket System fan header(6) DIMM slot (24) HDD power connector CPU 1 socket M.2 power connector GPU power connector Rear backplane power connector PSU connector (2) SLIMLINEconnector M.2 SATA connector Internal USB 3.0 CPU 1 PCIe x16 slot

Component identification 18

Item

Description

M.2 SATA connector

Power button and LED

Health LED

UID and reset button

VGA

IPMI

USB

RJ45 (2)

Onboard SFP+ 10G port (2)

USB

LED Appearance

Description

Off

HDD not present

Green blinking

HDD read/ write activity

Blue solid

HDD present and Online

Blue blinking (4Hz)

HDD locate

Red solid

HDD fail

Red blinking (1Hz)

HDD rebuild

HDD carrier LED definitions

Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the face of the tray, allowing it to be viewable from the front of the system.

Important: The fault LED functionis only being supported when an HBA/ RAID card is installed.

Component identification 19

System components

The following figure shows specific components of the server systemB. efore initiating any service procedures, familiarize yourself with the system and its components as illustrated in the following figure.

SKU1

Item Description

1 2 3 4 5 6 7 8

Access panel Riser assembly M.2 assembly (2) Air baffle (2) System fan (6) HDD backplane PSU (2) OCP mezzanine card

Component identification 20

Item Description

9 10 11

System board Front control panel

2.5" HDD (8)

SKU2

Item Description

1 2 3 4 5 6 7

Access panel Riser assembly M.2 assembly Expander riser board Air baffle (2) System fan (6) HDD backplane

Component identification 21

Item

Description

PSU (2)

OCP mezzanine card

System board

Front control panel

2.5" HDD (8)

Operations 22

Operations

Powering up the server

The following procedure assumes that at least one power cord is connected to the server to supply power to the server and that the server has been previously powered on.

1. Verify that the power cord is connected to the server and that the LEDs on the power supply unit and

front control panel are lit. The LEDs turn on immediately indicating the server is connected to power and that the server is in a standby power state. If the power LED is off, this indicates that the server is not connected to power or has been powered off during standby mode.

2. Power up the server o Powering on locally: Press and release the power button on the front control panel. o Powering on remotely (BMC web interface): Log in to the BMC web interface and select power on

from the power control action list box.

o Powering on remotely (BMC CLI): Log in to the BMC CLI and execute an IPMI power up system

command.

Powering down the server

The following procedures demonstrate how to shut down the server and verify the power status.

Shutting down the server

Graceful shutdown

 To perform a graceful shutdown: Save all open files, network service, and close all applications prior

to shutting down.

 Stop or terminate all necessary system processes to bring down the operating system and power off

the compute node.

 Press and release the power button on the front panel of ACPI-enabled (Advanced Configuration and

Power Interface) operating systems to perform an orderly shutdown of the operating system. Servers not running ACPI-enabled operating systems will shutdown immediately.

Emergency shutdown

CAUTION: All applications and files will be closed without saving changes, file system

corruption might occur.

To perform an emergency shutdown, press and hold down the power button on the front panel for at least five seconds to perform a hard shut down. The server then enters standby power mode.

BMC CLI shutdown

Operations 23

Verifying the power status

The power LED indicators on the server are off when the server is powered down. Verify the server is powered down before removing or servicing any server components.

Installation 24

Installation

Safety measures

Static electricity discharges can damage computer components and electronic circuit boards. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid self-injury and damage to the computer:

 Always disconnect the server from the power outlet when working inside of the computer case.  If possible, wear a grounded wrist strap when working inside the computer case. Alternatively,

discharge any static electricity by touching the bare metal chassis of the computer case, or the bare metal body of any other grounded appliance.

 Hold electronic circuit boards only by the edges. Do not touch the components on the board unless it

is necessary to do so. Do not flex or stress the circuit board.

 Leave all components inside the static-proof packaging until ready to use the component for the

installation.

Identifying the contents of the server shipping carton

Unpack the server shipping carton and locate the materials for installation. The shipping contents include:

 Server  Power cord (optional)  Rack-mounting hardware (optional)

In addition to the supplied items, you might need:

 Operating system or application software  Hardware options

Installation 25

Redundant power supply units

Removing a redundant power supply unit

Installing a redundant power supply unit

Installation 26

Hard disk drives

Removing a 2.5" HDD assembly

Installing a 2.5" HDD assembly

Verify that the drive is fully seated.

Installation 27

Installing a 2.5" HDD module

To install a 2.5" HDD module:

1. Remove the2.5" HDD assembly (on page 26).

2. Remove the screws securing the filler panel to the HDD carrier.

3. Remove the filler panel from the HDD carrier.

4. Align the HDD in the HDD carrier with the connectors facing the opening of the carrier.

5. Secure the HDD to the HDD carrier with screws.

6. Install the 2.5" HDD assembly (on page26).

Installation 28

Removing a 2.5" HDD module

To remove a 2.5" HDD module:

1. Remove the2.5" HDD assembly (on page 26).

2. Remove the screws securing the HDD to the HDD carrier.

3. Remove the HDD from the HDD carrier.

Installation 29

Access panel

Removing an access panel

CAUTION: Be sure that the server is powered off and the AC power cords are disconnected

from the server power supplies.

Installing an access panel

Installation 30

Air baffle

Removing an air baffle

To remove an air baffle:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. If the cable is locked on the air baffle, remove it.

4. Locate the air baffle and remove it from the chassis.

CAUTION: To avoid damaging server components, do not use force when removing the air

baffle.

Installation 31

Installing an air baffle

To install an air baffle:

1. Position the air baffle over the chassis. Align it with the slits on the top of the fan cage. Make sure the

air baffle does not touch the DIMM modules during the installation procedure.

CAUTION: To avoid damaging server components, do not use force when installing the air

baffle. Be sure that all DIMM latches are locked to avoid damaging the components.

2. Lower the air baffle into the chassis, and gently press down on the front of the ari baffle to ensure the

tabs on the air baffle are inserted through the slits on the fan cage.

3. Install the accesspanel (on page 29).

Installation 32

System fans

Cable routing

Removing a system fan

To remove a system fan:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Release the fan assembly from the chassis, and then remove it.

Installation 33

4. Unlock the fan assembly bracket.

5. Remove the upper fan assembly bracket.

6. Lift the fan module.

7. Repeat the process for the remaining fan modules.

Installation 34

Installing a system fan

To install a system fan:

CAUTION: Avoid damaging the fan cable.

1. Unlock the fan assembly bracket.

2. Insert the fan module into the assembly bracket as shown in the following figure.

3. Insert the upper assembly bracket, and then lock it.

4. Route the fan cable.

Installation 35

5. Repeat the steps for the remaining fan modules.

6. Align the fan assembly with the chassis and the cable facing to the front of the chassis.

7. Insert the fan assembly into the chassis.

8. Install the access panel (on page 29).

Installation 36

M.2 adapters

Removing an M.2 adapter

To remove an M.2 adapter:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Disconnect the cables from the M.2 adapter.

4. Remove the screws securing the M.2adapter.

5. Remove the M.2 adapter.

Installation 37

Installing an M.2 adapter

To install an M.2 adapter:

1. Align the holes on the M.2 adapter with the holes on the chassis.

2. Secure the M.2 adapter to the chassis with screws.

3. Connect the cables to the M.2 adapter.

4. Install the access panel (on page29).

Installation 38

M.2 cards

Installing an M.2 card

To install an M.2 card:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Remove the M.2 adapter (on page 36).

4. Align the slit on the M.2 card connector pins with the protrusion on the connector.

5. Slide the M.2 card into the connector until it is fully inserted.

6. Push the M.2 card towards the adapter and hold it in place.

7. Secure the M2 card to M.2 adapter with a screw.

8. Install the M.2 adapter (on page 37).

9. Install the access panel (on page29).

Removing an M.2 card

To remove an M.2 card:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Remove the M.2 adapter (on page 36).

4. Remove the screw securing the M.2 card.

5. The M.2 card pops out. Grasp it by the edges and slide it out.

Installation 39

Hard disk drive backplane

Removing a SATA HDD (SKU1) backplane

This section applies to SKU1 model only. To remove a SATA HDD backplane:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Remove all HDD assemblies(on page 26).

4. Disconnect the cables from the HDD backplane.

5. Remove the screws securing the HDD backplane assembly to the chassis.

6. Release the HDD backplane assembly from the guide tabs on the chassis, and then remove the HDD

backplane.

Installation 40

7. Remove the screws securing the HDD backplane to the HDD assembly bracket.

8. Remove the HDD backplane.

Installing a SATA HDD (SKU1) backplane

This section applies to SKU1 model only. To install a SATA HDD backplane:

1. Align the screw holes on the HDD backplane with the screw holes on HDD assembly bracket.

2. Secure the HDD backplane and HDD assembly bracket with the screws.

Installation 41

3. Align the screw holes on the HDD backplane assembly with the screw holes on the chassis, the HDD

SAS connectors must face inward.

4. Install the HDD backplane assembly to the guide tabs on the chassis.

5. Secure the HDD backplane assembly and the chassis with the screws.

6. Connect the cables to the HDD backplane.

7. Install all HDD assemblies(on page 26).

8. Install the access panel (on page29).

Installation 42

Removing a U.2 HDD (SKU2) backplane

This section applies to SKU2 model only. To remove a U.2 HDD backplane:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Remove all HDD assemblies(on page 26).

4. Disconnect the cables from the HDD backplane.

5. Remove the screws securing the HDD backplane assembly to thechassis.

6. Release the HDD backplane assembly from the guide tabs on the chassis, and then remove the HDD

backplane.

Installation 43

7. Remove the screws securing the HDD backplane to the HDD assembly bracket.

8. Remove the HDD backplane.

Installing a U.2 HDD (SKU2) backplane

This section applies to SKU2 model only. To install a U.2 HDD HDD backplane:

1. Align the screw holes on the HDD backplane with the screw holes on HDD assembly bracket.

2. Secure the HDD backplane and HDD assembly bracket with the screws.

Installation 44

3. Align the screw holes on the HDD backplane assembly with the screw holes on the chassis, the HDD

SAS connectors must face inward.

4. Install the HDD backplane assembly to the guide tabs on the chassis.

5. Secure the HDD backplane assembly and the chassis with the screws.

6. Connect the cables to the HDD backplane.

7. Install all HDD assemblies(on page 26).

8. Install the access panel (on page29).

Installation 45

Front control boards

Removing a front control board

To remove a front control board:

1. Power off the server and detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Remove all HDD assemblies(on page 26).

4. Remove the HDD backplane (on page 39 or page 42).

5. Disconnect the cable fromthe system board.

6. Remove the screw securing the front control board assembly to the chassis.

7. Pull the front control board assembly through the chassis bay. Make sure the cable does not get

caught in the bay while removing the assembly.

8. Remove thescrews securing thefront control board to the front control bracket.

9. Remove thefront control board.

Installation 46

Installing a front control board

To install a front control board:

1. Align the LEDs on the front control board with the slots on the front control brackte.

2. Install the front control board into the front control bracket.

3. Secure the front control board to the front control bracket with screws.

4. Slide the cable through the chassis bay and pull it through while sliding the front control board into

the chassis.

5. While pulling the cable connector, slide the front control board assembly into the chassis until it is

flush in the bay.

6. Secure the front control board assembly to the chassis with a screw.

7. Connect the cable to the system board.

8. Install the HDD backplane (on page 40 or page 43).

9. Install all HDD assemblies(on page 26).

10. Install the access panel (on page29).

Installation 47

PCIe cards

Removing a PCIe card

To remove a PCIe card:

1. Power down the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Disconnect the cables from the PCIe assembly.

4. Grasp the PCIe assembly, and then gently lift the PCIe assembly up to removeth e PCIe assembly from

the chassis.

5. Remove the screw securing the PCIe card to the riser bracket.

6. Remove the PCIe card from the riser board.

Installation 48

Installing a PCIe card

To install a PCIe card:

1. Orient the PCIe card with the riser guide slot and insert the connector into the riser slot. Make sure the

connector is flush in the slot.

2. Secure the PCIe card to the riser bracket with a screw.

3. Gently insert the PCIe assembly into the PCIe slot on the system boardM.

tab on the bracket is inserted in the rear and middle side of the chassis.

ake sure the standoff and

4. Connect the cables to the PCIe assembly.

5. Install the access panel (on page29).

Installation 49

Riser boards

Removing a riser board

To remove a riser board:

1. Power down the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Remove the PCIe card (on page 47).

4. Remove the screws securing the riser board to the riser bracket.

5. Remove the riser board from the bracket.

Installing a riser board

To install a riser board:

1. Remove a screw securing the dummy bracket to the riser bracket.

2. Remove the dummy bracket from the riser bracket if necessary.

Installation 50

3. Position the riser board in the bracket. The slots are positioned outward, see the followingillustration.

The screw holes on the riser board and bracket align indicating a correct installation.

4. Secure the riser board to the riser bracket with screws.

5. Install the PCIe card (on page 48).

6. Install the access panel (on page 29).

Removing an expander board

This section applies to SKU2 model only. To remove an expander board:

1. Power down the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page29).

3. Disconnect the cables from the expander assembly.

4. Grasp the expander assembly, and then gently lift theexpander assembly up to remove theexpander

assembly from the chassis.

Installation 51

5. Remove the screw securing the expander board to the riser bracket.

6. Remove the expander board from the bracket.

Installing an expander board

This section applies to SKU2 model only. To install an expander board:

1. Position the expander board on the riser bracket. The contacts on the expander baord face outward.

2. Slide the expander board in place. The tab on the expander board is inserted in the rear of the riser

bracket. The screw holes on the board and bracket line up indicating a correct alignment.

3. Secure the expander board to the riser bracket with a screw.

Installation 52

4. Gently insert the expander assembly into the PCIe slot on the system board. Make sure the standoff is

locked in place on the chassis.

5. Connect the cables to the expander assembly.

6. Install the access panel (on page29).

Installation 53

OCP mezzanine cards

Removing an OCP mezzanine card

To remove an OCP mezzanine card:

1. Power off the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Remove the PCIe card (on page 47).

4. Remove the screws securing the OCP mezzanine card to the system board.

5. Remove the OCP mezzanine card.

Installation 54

Installing an OCP mezzanine card

To install an OCP mezzanine card:

1. Align the connector on the OCP mezzanine card with the slot on the system board.

2. Gently install the OCP mezzanine card.

3. Secure the OCP mezzanine card to the chassis with screws.

4. Install the PCIe card (on page48).

5. Install the access panel (on page 29).

Installation 55

Memory modules

Removing a memory module

The system board includes 24 DIMM slots (six channels per processor, each channel contains two memory slots) for the installation of DDR4 2400/ 2666 MHz memory.

To remove a memory module:

1. Power off the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Remove an air baffle (on page 30).

4. Push the locking latches of the DIMM slot downward and outward to eject the memory module.

5. Remove the memory module.

6. Repeat the process for the additional memory modules.

Installation 56

Installing a memory module

The system board includes 24 DIMM slots (six channels per processor, each channel contains two memory slots) for the installation of DDR4 2400/ 2666 MHz memory.

To install a memory module:

1. Pull the locking latches of the DIMM slot outward.

2. Place the memory module into the socket so the notch and obstruction are aligned.

3. Press the edge connector of the memory module into the slot.

Press down firmly so that the locking latches of the DIMM slot are levered upward to secure the memory module.

4. Repeat for the additional memory modules.

5. Install an air baffle (on page 31).

6. Install the access panel (on page 29).

Installation 57

Processors

Passive heat sinks cool processors. To achieve optimal cooling performance , TIM must be installed between the processor and heat sink. The mechanical performance of the heat sink is designed to meet the requirements of Intel processors. The heat sink is necessary to maintain chipset temperature at or below temperature limits.

Removing a processor

CAUTION: ESD protection must be worn during the procedure to avoid damaging the

components.

To remove a processor:

1. Remove the access panel (on page29).

2. Remove the air baffle (on page 30).

3. Sequentially loosen the screws on the heat sink.

4. Lift up the processor assembly (heat sink, processor and CPU carrier) to remove.

Installation 58

5. Turn the processor assembly and heat sink over on a clean work surface to expose the processor.

6. Insert a flat blade screwdriver into the release slot marked on the CPU carrier.

7. Twist the screwdriver to break the thermal seal. Do not use a prying motion to separate the processor

to prevent damage to the processor itself.

8. Grasp the processor from the edges and remove it from the carrier.

Installation 59

9. Gently push the retaining clips out to unlock the CPU carrier from the heat sink.

10. Pull the CPU carrier away from the heat sink.

11. Repeat the procedure for the additional processor.

Installing a processor

CAUTION: ESD protection must be worn duringthe procedure to avoid damaging the

components.

To install a processor:

1. Align the processor on the processor tray.

Installation 60

2. Align the marker (triangle) on the CPU carrier with the same marker located on the processor. The

protrusions on the CPU carrier are also aligned with the indentations on the processor when properly aligned.

3. Press the CPU carrier to make sure it is locked with the processor.

4. Remove the TIM material protective film from the heat sink.

Installation 61

5. Locate the installation markers on the heat sink and the CPU carrier. Align the respective corners.

6. Press the heat sink to lock it onto the CPU carrier.

7. Remove the processor assembly from the processor tray.

Installation 62

8. Align the heat sink assembly over the CPU socket. Make sure the guide pins on the socket align with

the mounting holes on the CPU carrier.

9. Lower the heat sink assembly and install in the slot. The guide pins are inserted through the mounting

holes on the heat sink assembly when properly installed.

10. Tighten the four retaining screws clockwise, in the order shown, to secure the processor assembly.

11. Repeat the procedure for the additional processor.

12. Install the air baffle (on page 31).

13. Install the access panel (on page29).

Installation 63

System board modules

Removing a system board module

To remove a system board module:

1. Power off the server, and then detach all of the power cords from the power supplies.

2. Remove the access panel (on page 29).

3. Remove the system fan (on page 32).

4. Remove the air baffle (on page 30).

5. Remove the PCIe card (on page47) or the expander board (on page 50).

6. Remove the OCP mezzanine card (on page 53).

7. Remove the memory modules(on page 55).

8. Remove the processors(on page 56).

9. Disconnect the cables from the system board.

10. Release the thumb screws securing the system board to the chassis.

11. Hold the handles and slide the system board until the I/ O ports on the boardare clear of the slots on

the chassis.

12. Remove the system board.

Installation 64

Installing a system board module

To install a system board module:

1. Align the system board assembly in the chassis. Make sure the system board assembly is seated

correctly on all sides of the system board.

2. Use the handles to slide the system board towards the rear of the chassis and into the I/ O slots. The

I/ O ports are flush in the chassis slots when the system board is installed correctly.

3. Secure the system board to the chassis with the csrews, see the following figure.

4. Connect the cables to the system board.

5. Install the processors (on page59).

6. Install the memory modules (on page56).

7. Install the OCP mezzanine card (on page 54).

8. Install the PCIe card (on page48) or the expander board (on page 51).

9. Install the air baffle (on page 31).

10. Install the system fan (on page 34).

11. Install the access panel (on page 29).

Installation 65

Powering on and selecting boot options

1. Connect the Ethernet cable.

2. Press Power On/ Standby.

3. During the initial boot: o To modify the BIOS default settings, press F2 or DEL when prompted from the start-up sequence to

enter the BIOS setup utility. By default, the BIOS setup utility runs in the English language.

o It is not necessary to modify the server configuration, press F7 during system boot to select the

boot device for system software installation.

o To enter PXE boot, pressF12 during boot time when prompted from the start sequence.

Installing the operating system

To operate properly, the server must have a supportedOS. To install an OS on the server, use one of the following methods:

 Local installation (USBkey or USB optical disc)  Remote deployment installation (PXE, virtual KVM)  Follow up install OS step and reboot system

Cabling 66

Cabling

Item

Description

Quantity

Front control signal cable

System board (J105) to front control board

HDD backplane power cable

System board (J76) to SATA backplane (J31)

HDD backplane SATA cable

System board (J14 and J15) to HDD backplane (J1 and J2)

M.2 adapter power cable 2

System board (J165) to M.2 adapter (J3)

Internal system cable routing

The server internal cable routing is listed in the following figure and table:

Routing for SKU1 (without PCIe card)

Cabling 67

Item

Description

Quantity

M.2 adapter power cable 1

System board (J166) to M.2 adapter (J3)

M.2 adapter SATA cable

System board (J41) to M.2 adapter (J2)

HDD backplane I2C cable

System board (J164) to SATA backplane (J3)

M.2 adapter SATA cable

System board (J40) to M.2 adapter (J2)

Item

Description

Quantity

Front control signal cable

System board (J105) to front control board

HDD backplane power cable

System board (J76) to SATA backplane (J31)

HBA SAS cable 2

PCIe card to HDD backplane (J1)

HBA SAS cable 1

PCIe card to HDD backplane (J2)

M.2 adapter power cable 2

System board (J165) to M.2 adapter (J3)

M.2 adapter power cable 1

System board (J166) to M.2 adapter (J3)

M.2 adapter SATA cable

System board (J41) to M.2 adapter (J2)

Routing for SKU1 (with PCIe card)

Cabling 68

Item

Description

Quantity

HDD backplane I2C cable

System board (J164) to SATA backplane (J3)

M.2 adapter SATA cable

System board (J40) to M.2 adapter (J2)

Item

Description

Quantity

Front control signal cable

System board (J105) to front control board

U.2 HDD backplane Slimline cable

System board (J90) to U.2 HDD backplane (J11)

Slimline x8 cable

Expander board (J1, J2 and J3) and system board (J45) to U.2 HD backplane (J9, J10, J12 and J15)

HDD backplane power cable

System board (J76) to U.2 HDD backplane (J14)

M.2 adapter power cable 2

System board (J165) to M.2 adapter (J3)

M.2 adapter SATA cable

System board (J41) to M.2 adapter (J2)

Routing for SKU2

Configuration 69

Configuration

BMC

Web GUI introduction

The web GUI is a friendly interface for the end users. A user can access the iBMC FW via a web browser, and then go through the server status and do many configurations to the IBMC FW.

The default user privilege is set to administrator. The web function access rights are determined by different privileges. For example, the administrator privilege can access all functions, but the user privilege cannot.

The web GUI provides many useful functions, such as:

 firmware update  system power control  system event log (SEL)  current sensor reading  configuration for: BMC network, user accounts, serial, PEF, alerts, SOL, information about BMC, and

the system

IP address

Static and DHCP are the two common IP sources of iBMC FW. The default setting is DHCP. The detailed IP address information is available from the BIOS setup menu.

User name and password

A user name and password are required to establish a web GUI session. The user should also have accessibility to the LAN channel. Use the system management software toset the user name, password, and grant access. The default setting is shown below:

 ID 2: User Name = ADMIN Password = ADMIN

Web browsers

iBMC FW supports either Microsoft Internet Explorer(Windows platform) or Firefox (Linux platform). The embedded web server provides full access. The web GUI is accessible via the HTTP protocol or via the

encrypted HTTPS protocol.

Logging in

To log in to the web GUI, enter the iBMC FW IP address into a web browser. An example of using the HTTP protocol is http:/ / 10.141.104.176. An example of using the encrypted HTTPS protocol is https:// 10.141.104.176

Configuration 70

Updating the firmware

Many common problems can be resolved by updating the firmware. The BMC FW can be updated through a host-based utility or through the web GUI.

Restoring the default configuration

The BMC FW supports an OEM command to restore all of the configuration values to their defaults. Using the OEM command restores all IPMI configuration parameters and all Linux user configuration files (password, group, and so on). The OEM command is not available to the end user, but the web GUI provides a friendly interface to do this. This command does not restore the SEL records.

BMC FW version

The " Get Device ID" command (NetFn Application, Command 1) reports the firmware revision. The " Get Device ID" command also reports the auxiliary firmware revision.

The firmware build ID can map from the firmware revision. Naming convention of build ID is J2BTxxy. " xx" is minor revision (BCD encoded), and" y" is auxiliary firmware revision. " y" is " a" if auxiliary firmware revision is 0, and " y" is " b" if auxiliary firmware revision is 1, and so on. For example, if the firmware revision is 0.12.0, the build ID is J2BT12A; if the firmware revision is 0.12.1, the build ID is J2BT12B. End-users can confirm whether restore default configuration whenupdating firmware through the utilities or through the web GUI.

The default configuration should be restored whenSDRis changed.

Updating BMC using Linux

To update BMC using Linux:

1. Log into Linux.

2. Open the terminal.

3. Create new directory " / work ", command:

mkdir /work

4. Copy the BMC FW package to the / work directory using the command:

cp file_name.zip /work

5. Change the directory using the / work, command:

cd /work

6. Uncompress the BMC FW package using the command:

upzip file_name.zip

Configuration 71

7. Enter directory of uncompressed before, command:

cd file_name/Linux/linux64bit/

8. Add execute permission for all of the files in thefile_name folder.

9. Execute /Update.sh to update BMC.

10. The following screen shot shows that BMC successfully updated.

Updating BMC via a web GUI

To update BMC using the web GUI:.

1. Log into the web GUI using a web browser.

2. Select Maintenance from the left tree view, and then click Firmware Update.

3. Choose the Preserve all configuration on the checkbox if all configurations need to be preserved.

Configuration 72

4. Select Firmware Image to select the BMC FW image.

5. Click Start Firmware Update.

6. Choose Flash selected section(Default is all) to start BMC FW update.

Configuration 73

7. After BMC FW is updated, system will pop up a message.

BIOS Menu

Description

Main

General product information including BIOS/ memory information, system language, and time/ date

Advanced

Configuration information for the SMART settings, AST1250 super IO, network stack, CSM, USB, serial port console redirection, PCI subsystem settings, and trusted computing

Platform Configuration

Configuration information for the PCH, and server ME.

Socket Configuration

Configuration information for the processor, common RefCode, UPI, memory, IIO, and advanced power management.

Server Mgmt

BMC self-test status, BMC firmware version, timer settings and timeout behavior, system event log setting, BMC network settings and view system event Log

Security

Set or change the user and supervisor passwords

Boot

Configure setup Prompt Timeout, bootup numlock state, quiet boot, boot mode select and th boot device priority

Save & Exit

Save changes and exit, discard changes and exit, save changes and reset, discadr changes and reset; save options: save changes, discard changes; Restore Defaults; Boot Override an Launch Build-In EFI Shell

BIOS settings

There are eight menus in the BIOS setup utility, which appear in the following order: Main, Advanced, Platform Configuration, Socket Configuration, Server Mgmt, Security, Boot, and Save & Exit. Use the arrow keys to navigate the menus or options that are listed on the menu. Configurable menu options or fields appear in color. For further instructions about how to navigate and change settings in the BIOS setup utility, see the on-screen instructions that are provided on the menu.

BIOS setup menus

The following table provides descriptions for the top-level BIOS setup menus.

Configuration 74

POST error message

SMBIOS Event Log

Description

0x07

POST memory resize

0x08

POST errors

0x10

System limit exceeded

0x16

Log area reset

0x17

System boot

0xFF

End of log

0x80

IDE device failed

0x81

Flash device update operation failed

0x82

No more PCI resources available

0x83

No space for any more legacy OPROM

0x84

Invalid password entered three times

0x85

Clear CMOS

Sensor Name

Sensor Type

Sensor Number

E/ R Type

Event Data1

Event Data2

Event Data3

Description

BIOS POST Sensor

0x0F

0x09

0x6F

0xC0

0x01

0xFF

System firmware error. No system memory is physically installed in the system.

0x0F

0x6F

0xC0

0x02

0xFF

System firmware error. No usable system memory, all installed memory has experienced an unrecoverable failure.

0x0F

0x6F

0xC0

0x0A

0xFF

System firmware error. No video device detected.

0x07

0x6F

0x02

0xFF

FRBI/ BIST failure.

0x10

0x6F

0x04

0xFF

SEL full.

There are three methods to treat the event/ errors detected during POST:

 Log to SMBIOS  Log to SEL  Shown on-screen during POST

SMBIOS event log

System event log (POST)

Configuration 75

Entering the pop-up boot menu

To enter the pop-up boot menu, pressF7 during system boot when the Press<F7> to enter Popup Boot Menu message displays.

The pop-up boot menu screen displays as shown in the following figure.

Entering PXE boot

To access PXE boot:

1. Set Network as the first boot device in BIOS setup menu.

2. Select Network device from the pop-up boot menu.

Entering the BIOS setup menu

The BIOS setup menu is accessible using the following methods:

 Connect a USB keyboard, mouse, and VGA monitor directly to the server.  Use a console (or terminal emulator connected to a computer) through the serial port on the rear

of the server.

To access the BIOS setup utility menus:

1. Press the power button on the front control panel to power up the server.

2. PressF2 or DEL during system boot when the Press <DEL> or <F2> to enter setup displays.

3. Use the left and right arrow keys to navigate the different menu options. When a menu option is

selected, the top-level screen for that option appears.

4. Use the up and down arrow keys to scroll up and down to select an item on a top- level screen.

When the up and down arrow keys are pressed, the only options that are highlighted are the options that can be modified.

o If an item can be modified, user instructions for modifying the option appear in the right column of

the screen.

o If an item is a link to a sub-screen, a prompt to press Enter to access the sub-screen appears in the

right column.

5. Modify the setup item and pressF4 to save the changes and exit the screen.

6. Follow the instructions on the Save & Exit menu screen to save or discard your changes and exit the

BIOS setup utility.

Configuration 76

BIOS maintenance

This section provides information about upgrading the BIOS, clearing the BIOS password, clearing CMOS, BIOS recovery, and a BIOS jumper description.

Upgrading the BIOS using DOS

The flash memory update utility loads a fresh copy of the BIOS into flash ROM. This utility only updates the BIOS region.

BIOS update utility: AFUDOS.EXE Boot the system to DOS environment and execute the following command to update BIOS:

AFUDOS <BIOS ROM File Name>[Option 1][Option 2] or AFUDOS<Output BIOS ROM File Name><Commands>

 Commands

Use the mandatory field to select an operation mode.

o / O Save current ROM image to file o / U Get and display ROM ID from BIOS ROM file o / S Refer to Option: / S o / D Verification test of given ROM File without flashing BIOS.

 Options

Use the optional field to supply more information for flashing the BIOS ROM.The following lists the supported optional parameters and format:

o / P Program main bios image o / B Program Boot Block o / N Program NVRAM o / E Program Embedded Controller block if present o / K Program all non-critical blocks o / Kn Program n'th non-critical block only (0>= n <=7) o / Q Quiet mode enable o / REBOOT Reboot after update BIOS done o / X Do not check ROM ID o / S Display current system's BIOS ROM ID o / R Preserve all SMBIOS structures during NVRAM programming. o / Rn Preserve SMBIOS type N during Boot Block programming. o / ECUF Update EC BIOS when newer version is detected. o / Shutdown Shutdown after programming.

 Rules

o Any parameter enclosed by <> is a mandatory field. o Any parameter enclosed by [ ] is an optional field. o <Commands> cannot co-exist with any [Options].

Configuration 77

o The main BIOS image is the default flashing area if no options are present.

Flash Command

Description

afudos XXXX.ROM / P

Program main BIOS image

afudos XXXX.ROM / P / B

Program main BIOS and BB (Boot Block)

afudos XXXX.ROM / P / B / N

Program main BIOS, BB and NVRAM

afudos XXXX.ROM / P / B / R

Program BB and main BIOS without SMBIOS

o [/ REBOOT], [/ X], and [/ S] automatically enables the [/ P] function automatically. o If [/ B] is present alone, only the boot block area needs to be updated. o If [/ N] is present alone, only the NVRAM area needs to be updated. o If [/ E] is present alone, only the embedded controller block needs to be updated.

Clearing the BIOS password

If the user and/ or administrator password is lost or forgotten, clear both passwords by moving the password clear jumper into the clear position.

The BIOS determines if the password clear jumper is in the clear position during BIOS POST and clears any passwords if necessary. The password clear jumper must be restored to its original position for the new password to remain set.

Clearing the CMOS

The CMOS clear jumper uses RTCRST# to:

 Clear CMOS values  Set the RTC power well configuration bits to default.

To support legacy BIOS, CMOS can be cleared through the restore function to return the settings (stored in NVRAM) to the default settings.

There are two methods to clear the CMOS:

 Clear the CMOS jumper.  Remove the CMOS battery when the system is inAC OFFstatus.

Important: After clearing the CMOS, the BIOS setup default is restored, but the password that was set by the user is still reserved.

Recovering the BIOS

If the BIOS image is corrupt, a system BIOS update fails, or the syste m fails to complete POSTth, e BIOS must enter recovery mode. In recovery mode, an entire BIOS image can be refreshed to BIOS flash part.

To recover the BIOS:

1. Turn off the system power.

2. Open the chassis.

3. Move the BIOS recovery jumper from the normal positions 1-2 to the recovery positions 2-3.

4. Close the chassis.

5. Copy the latest BIOS image file (DC1F1XXX.ROM) to a USB drive, XXX is the revision number. A

bootable USB is not required.

Configuration 78

6. Insert the USB drive into the system.

Jumper

Description

Jumper Adjustment

J34

PASSWORD CLEAR

Clear password

J64

BIOS RECOVERY

BIOS recovery

J206

ME RECOVERY

ME recovery

J66

RTC RST

Clear CMOS

SW2

RST BTN

System reset

J81

INTRUDER

Chassis intruder

7. Power up the system.

8. The system display setup<Recovery> screen displays automatically and flash update automatically

runs.

9. Select Proceed with flash update. Flash update automatically runs.

10. Wait until <Program new data> completes, and then press Enter to shut down the system.

If the signature of FV_MAIN area is invalid, the BIOS automatically enters recovery mode; if this occurs, only perform steps 5 through 10.

After recovery completes, if the recovery jumper forces the BIOS recovery turn off the system, and then restore the jumper to its normal position.

BIOS jumpers

This section provides information about the BIOS. See the following table to locate the BIOS maintenance jumpers.

Configuration 79

Checking the FW version

Checking the BIOS version using Linux

1. Log into Linux.

2. Open the terminal. Execute the dmidecode t 0 command to display the BIOS version, as shown in

the following figure.

Configuration 80

Checking the BIOS version using the BIOS setup utility

1. Log into the BIOS setup utility.

2. Use the arrow keys to select theMain, menu to display the BIOS version as shown in the following

figure.

Checking the BMC version using Linux

1. Log into Linux.

2. Open the terminal. Execute theipmitool –I open mc info command to display the BMC version

as shown in the following figure.

Configuration 81

Checking the BMC version using the web GUI

1. Log into the web GUI.

2. Select Maintenance from the left tree view, and then click Firmware Information to display the BMC

version, as shown in the following figure.

Configuration 82

Checking the event log

Checking the system event log using Linux remote desktop

1. To check the system event log using Linux Log into Linux.

2. Open the terminal.

3. Execute the ipmitool -I lanplus –H BMCIP –A admin –P password sel list command

to check the system event log.

The system event log is shown in the following figure.

Configuration 83

Checking the system event log using the web GUI

To check the system event log usingthe web user interface:

1. Log into the web GUI.

2. Select Dashboard from the left tree view, and then click Firmware Information.

3. Click Details link on Today and 30 days to display the system event log.

Configuration 84

Checking the event log using the BIOS setup utility

System Event Logs

To check the eventlog using the BIOS setup utility:

1. Enter the BIOS setup utility, and then select theServer Mgmt menu.

2. Use the arrow keys to select View System Event Log, and then press Enter. The " System Event Log"

displays.

Diagrams 85

Diagrams

System board diagram

Spare parts catalog 86

Spare parts catalog

Customer self repair

TradeDX products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period TradeDX (or TradeDX service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, TradeDX will ship that part directly to you for replacement. There are two categories of CSR parts:

 Mandatory Parts for which customer sel-frepair is mandatory. If you request TradeDX to replace

these parts, you will be charged for the travel and labor costs of this service.

 Optional Parts for which customer self-repair is optional. These parts are alsodesigned for customer

self-repair. If, however, you require that TradeDX replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

Important: Some manufacturer parts are not designed for customer self-repair. In order to satisfy the customer warranty, TradeDX requires that an authorized service provider replace the part.These parts are identified as " No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Technical Support Center and a technician with help you over the telephone. TradeDX will specify if a defective part must be returned to TradeDX. In cases where it is required to return the defective part to TradeDX, you must ship the defective part back to TradeDX within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in TradeDX billing you for the replacement. With a customer self-repair, TradeDX will pay all shipping and part return costs and determine the courier/carrier to be used.

Parts only warranty service

Your Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, TradeDX will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request TradeDX to replace these parts, you will be charged for the travel and labor costs of this service.

Spare parts catalog 87

Replaceable components

Item

Description

Spare Part Number

Customer Self Repair

Mandatory Parts for which customer self repair is mandatory. If you request TradeDX to replace these parts, you

will be charged for the travel and labor costs of this service.

Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that TradeDX replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

No Some parts are not designed for customer self repair. In order to satisfy the customer warranty, TradeDX requires that an authorized service provider replace the part. These parts are identified as" No" in CSR.

Troubleshooting 88

Troubleshooting

Troubleshooting preparation

Pre-diagnostic

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating or modifying system components.

Important: Refer to the server documentation for information on procedures, hardware options, software tools and operating systems supported by the server.

Follow the following pre-diagnostic steps before system troubleshooting process:

1. Review the important safety information.

2. Collect symptom information.

3. Prepare the server for troubleshooting.

4. Use the troubleshooting flowchart to begin the troubleshooting proces.s

Symptom collection

Before troubleshooting a server problem, collect the following information:

 Does the server power on?  Does the server complete POST?

If not, then what do the health LEDs indicate? Is video display available? If the server completes POST and video is available, are there any POST error messages?

Record the text of the POST error message as displayed.

 Does the server successfully boot an operating system or hypervisor? If not, does the server display

any of the following symptoms?

o An uncorrectable machine check exception o Stop error or blue screen (Windows) o Purple diagnostic screen (Linux) o Linux kernel panic o A system" hang" o A system" freeze"

 If the problem occurs after an OS is installed:

o Does the problem occur when a new application is loading or a patch is applying? o What symptoms did the server display when the server malfunctioned? (for example, did it reboot,

were there LED codes, health logs, messages on the screen, and so forth)

Troubleshooting 89

 Are any indications present that show that the malfunction was reported as a memory error, PCI error,

or so forth? The processor now contains the memory controller and PCI Express controller, so faults in

other areas may be attributed to a processor malfunction. When did the problem occur? Record exactly when the problem happens (include the date and time).If it happens more than once, keep

a list of all symptoms for each occurrence.

 What events preceded the failure?

After which steps does the problem occur?

 What has been changed since the time the server was working?  Did you recently add or remove hardware or software?  How long has the server exhibited problem symptoms?  If the problem occurs randomly, what is the duration or frequency?  Observe the server LEDs and their statuses. See the LED Indicators for more information.

Prepare the server for diagnosis

1. Be sure that the server is in the proper operating environment with adequate power, air conditioning,

and humidity control. For required environmental conditions, see the server documentation.

2. Record any error messages displayed by the system.

3. Remove all external peripherals such as the network cables, monitor, keyboard, and mouse.

4. Collect all tools and utilities necessary to troubleshoot the problem, such as a Torx

screwdriver, loopback adapters, ESD wrist strap, and software utilities.

5. Determine if the server will troubleshoot offline or online.

6. To diagnose the server offline, power down the server and peripheral devices. If possible, always

perform an orderly shutdown:

a. Exit any applications.

b. Exit the operating system.

c. Power down the server.

7. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the

server).

Performing processor procedures in the troubleshooting process

Before performing any troubleshooting steps that involve processors, review the following guidelines:

 Be sure that only authorized personnel perform the troubleshooting steps that involve installation,

removal, or replacement of a processor.

 Never touch the contacts in the processor socket. THE PINS ON THE SYSTEM BOARD ARE VERY

FRAGILE AND EASILY DAMAGED. If the contacts inside the processor socket are damaged, you

must replace the system board.

 Some processor models require the use of a processor installation tool, and specific steps are

documented to ensure that they do not damage the processor or processor socket on the system

board. For server models that have pins inside the processor socket, remember tha t THE PINS ON THE

Troubleshooting 90

SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If t.he socket is damaged, you must

replace the system board.

 Always complete all other troubleshooting procedures before removing or replacing a processor.

Breaking the server down to the minimum hardware configuration

During the troubleshooting process, it might be necessary to break down the server to the minimum hardware configuration. A minimum configuration consists of only the components needed to boot the server and successfully pass POST.

When requested to break the server down to the minimum configuration, uninstall the following components, if installed:

 All additional DIMMs

Leave only the minimum required to boot the server either one DIMM or a pair of DIMMs.

 All additional cooling fans, if applicable  All additional power supplies, if applicable (leave one installed)  All hard drives  All optional mezzanine cards  All expansion boards

Before removing the components, be sure to determine the minimum configuration for each component and follow all guidelines in the server user and maintenance guide.

Always use the recommended minimum configuration above before removing any processors. If you are unable to isolate the issue with the configuration above,you will then remove all but one of the processors.

CAUTION: Before removing or replacing any processors, be sure to follow the guidelines

provided in removing and installing processors steps. Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board.

Diagnostic flowcharts 91

Diagnostic flowcharts

Troubleshooting flowcharts

To effectively troubleshoot a problem, TradeDX recommends that you start with the first flowchart in this section, " Start diagnosis flowchart (on page 92)" and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diag nosis flowchart (on page 96)".

The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

 Start diagnosis flowchart  Remote diagnosis flowchart  General diagnosis flowchart  Power-on problems flowchart  POST problems flowchart  Operating system boot problems flowchart

Some information provided in the flowcharts can be further explained in othersections of this document.

Diagnostic flowcharts 92

Start diagnosis flowchart

Diagnosis

Yes

Diagnosis

Yes

problems

NO Yes

Yes

Problems

NO Yes

Use the following flowchart to start the diagnostic process.

Diagnostic flowcharts 93

Start Remote

BMC,

remote Desktop

services

RDS

Yes

Does the

condition still exist？

Does the

condition still exist？

End

to Troubleshoot

Remote diagnosis flowchart

OS system log and

The Remote diagnosis flowchart provides a generic approach to troubleshoot a server from a remote location.

Download

BMC log

Yes

BMC

Use BMC

the server

Use the Onboard

Administrator to

Troubleshoot the

server

Diagnostic flowcharts 94

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Diagnostic flowcharts 95

What color is

The system

power LED？

Is the system

power LED flashing green or

solid green？

Is the power

Source operating

properly？

What color is Green

The system

health LED？

Does condition

still exIst？

Contact

Support

Are any

Co SID

mponent

LED illuminated？

If condition persists

Replace the power

loose power cables

Power-on problems flowchart

If condition persists

Replace component

Symptoms:

 The server does not power on.  The system power LED is off or flashing.  The health LED is solid orange.

Possible causes:

 Improperly seated faulty power supply  Loose or faulty power cord  Power source problem  Improperly seated component or interlock problem

Start Power-on

Problems

Check for

Press the power On/Standby button And wait 45seconds

Disconnect the Power cable, remove And then reinstall the

power supply

supply

source

Replace

component

Diagnostic flowcharts 96

operating？

yes

POST problems flowchart

Yes

yes No

yes

troubleshooting

Yes

yes

Yes

Yes No

Symptoms:

 Server does not complete POST  Server completes POST with errors

Troubleshooting

Yes

Diagnostic flowcharts 97

Operating system boot problems flowchart

Start OS boot

problems

Does the boot

Device cannot be detected？

Does the crash,

blue boot

screen , Auto re

And some error info

symptom exist？

Reboot and

Enter The safe Mode

Successfully？

Does the

Condition still exist？

Does the

Condition still exist？

Does the

Condition still exist？

Does the

Condition still exist？

Does

the condition

still exist?

Does

the condition still

exist？

Does

the Condition

still exist？

End

Configuration to isolate

server spare parts

See the SAS RAID card and

hard Drive documentations

And to be sure is matched operation system

Repair the OS configuration files

Scan for viruses with an updated

record relevant log

Driver compatibility issues

Device correctly in

Information on the repair tag

Sending back a failed part.

available: OS log And

Possible Causes:

 Corrupted OS  Hard drive subsystem problem  Incorrect boot order setting in the BIOS  Hardware problem

Reset the boot

BIOS

Check for loose Data cable and

Power supply

Cable and so on

Reinstall the

Corrupted OS

The virus

Update correct drives

virus scan utility

the server

Troubleshoot or

replace basic

Record symptom and error

Add one part at a

Time back to

faulty component.

Ensure the

following Information is

BMC log

Break server down

To minimal

configuration

Contact

Support

Isolate and minimize the

Memory configuration

Record action

taken

Diagnostic flowcharts 98

Troubleshooting general problems

Resolving common problems

Common problem guideline

1. System cannot power on o Be sure that all power and I/ O cords are securely connected. o Verify that the system board is powered up. o Configure the server with the minimum components (one CPU, the least amount of memory, and

connect only the display monitor and keyboard). Connect directly to the system board jumper to determine if the server now starts normally.

o Check the power. Remove all of the power cables. Connect the green cable and the black cable

on the PSU power to check the resul.t

o If problems continue to occur, remove and reinstall each device, checking the connectors and

sockets for bent pins or other damage.

2. System frequently reboots

There are generally three factors that might cause the system to reboot:

o Breakdown of power

Supply power to the server from an available power source.

o Problems with memory

Check the event log or memory configuration from the BIOS to determine if there is a problem with the memory which requires replacing the memory. Check the display to determine if the memory error was detected during POST. If the event log shows that a memory error caused the memory problem, re-seat all of the memory by removing and re-installing all of the memory modules. If reseating the memory modules does not resolve the memory/ reboot problem, replace the memory.

o Problems with the software

Update the software or re-install the system.

3. System stopped issue

Track the reason sthe system stopped from the software and hardware, respectively.

o Software tracking: Check the system event log to identify and locate the problem. o Hardware tracking: The power supply is not sufficient; HDD/ SSDhas some problem (scan the

surface of them to check). Addon cards might also cause the system to halt (for example, SCSI/ RAID cards or other PCI facilities).

Pay attention to any possible reasons any of the hardware components might have caused the system to stop, even if the problem has been resolved. Observe the server to confirm that the system stop issue has whether it has been thoroughly resolved.

4. Failure to recognize the HDD during system installation o Determine if the HDDs were installed in the HDD carriers. o Determine if the SAS/ SATA cables are correctly connected. o Check the HDD LED indicators to determine if the drives are receiving power.

Diagnostic flowcharts 99

o Determine if the storage controller driver is properly installed or the driver is not compatible with

the HDD.

o Determine if the driver is compatible with the HDD.

Handling and installing the CPU

CAUTION: Failure to properly handle the CPU can cause damage to CPU components and the

system board connector. It can also cause the systemto collapse.

When handling a CPU, observe the following guidelines:

 Before installing the CPU, determine if the CPU has bent pins  Be careful not to touch the CPU pins  When installing the CPU, remember to place the side with triangle point onto the triangle on the

board

 Correctly installing the CPU is not enough. You must also consider the heat radiation; if the CPU

temperature is too high, it might affect the system performance. The heat sink is used for the CPU heat radiation. When you install heat sink, observe the following guidelines:

When you install the heat sink:

o Align the heat sink so the sticker label faces the memory module o Secure the heatsink with the screw

DIMM handling and installation guidelines

CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and

the system board connector. DIMM population order and configuration is critical in maximizing performance for the system.

When handling a DIMM, observe the following guidelines:

 Avoid electrostatic discharge.  Always hold DIMMs by the side edges only.  Avoid touching the connectors on the bottom of the DIMM.  Never wrap your fingers around a DIMM.  Avoid touching the components on the sides of the DIMM.  Never bend or flex the DIMM.

When installing a DIMM, observe the following guidelines:

 Before seating the DIMM, open the DIMM slot and align the DIMM with the slot. Some servers require

the use of a DIMM tool to open the slots.

 To align and seat the DIMM, use two fingers to hold the DIMM along the side edges.  To seat the DIMM, use two fingers to apply gentle pressure along the top of the DIMM.

Diagnostic flowcharts 100

SAS/ SATA and SSD drive guidelines

When adding drives to the server, observe the following general guidelines:

 Drives must be the same capacity to provide the greatest storage space efficiency when drives are

grouped together into the same drive array.

 Drives in the same logical volume must be of the same type.

Hardware problem troubleshooting

Power problems

Power source problems

1. Press the Power On/ Standby button to be sure it is on. If the server has a Power On/ Standby button

that returns to its original position after being pressed, be sure you press the switch firmly.

2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the

power source meets applicable standards.

3. Replace the power cord with a known functional power cord to be sure it is not faulty.

4. Replace the power strip with a known functional power strip to be sure it is not faulty.

5. Have a qualified electrician check the line voltage to be sure it meets the required specifications.

6. If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be

sure there is sufficient power allocation to support the server.

7. Be sure no loose connections exist.

Power supply problems

1. Be sure no loose connections exist.

2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. If

the LEDs indicate a problem with a power supply(6.7Hz flashes green for 650W fixed PSU, yellow is on for 800W or 500W RDN PSU), then check the power source. If the power source is working properly, then replace the power supply.

If the 6.7Hz green LED is flashing for 650W fixed PSU, yellow LED is on for 800W or 500W RDN PSU, it could mean any of the following:

o AC power unavailable o Power supply failed

TRADEDX GRoot User And Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual