TRADEDX GRoot User And Maintenance Manual
Revision History
Date
Chapter
Page
2017/ 12/ 14
Revised Installing an M.2 card
Revised Front control boards
Revised Routing for SKU1 (without PCIe card)
Added Routing for SKU1 (with PCIe card)
Revised Routing for SKU2
41, 48-51, 71-72, 73, 74
2018/ 01/ 09
Revised PSU LED
Revise cable routing for SKU2
17, 74
2018/ 05/ 14
Revised Power supply LEDs
17, 18
TradeDX Groot Server
User and Maintenance Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and
software. This guide is for an experienced service technician. TradeDX assumes you are qualified in the servicing of computer equipment,
trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number:
May, 2018
Edition: 1
© Copyright 2017 TradeDX
The information contained herein is subject to change without notice. The only warranties for TradeDX products and services are set forth in the
express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. TradeDX shall not be liable for technical or editorial errors or omissions contained herein.
Contents 4
Contents
Component identification ........................................................................................................................ 8
Front panel components ............................................................................................................................................... 10
Front control panel buttons and LED ......................................................................................................................................................................................................... 10
Rear panel components ................................................................................................................................................................ 11
Rear panel buttons and LED .................................................................................................................................................................................................................................................................................................. 12
Power supply LEDs ................................................................................................................................................................................................................................................................................................................................. 13
Board LEDs ...................................................................................................................................................................................................................................................... 15
System board components ............................................................................................................................................ 17
HDD carrier LED definitions ................................................................................................................................... 18
System components ...................................................................................................................................................... 19
Operations ........................................................................................................................................... 22
Powering up the server .................................................................................................................................................................................... 22
Powering down the server ................................................................................................................................................... 22
Shutting down the server .......................................................................................................................................... 22
Verifying the power status ....................................................................................................................................................... 23
Installation ........................................................................................................................................... 24
Safety measures ............................................................................................................................................................................. 24
Identifying the contents of the server shipping carton ......................................................................................................................... 24
Redundant power supply units ...................................................................................................................................................................... 25
Removing a redundant power supply unit .................................................................................................. 25
Installing a redundant power supply unit ............................................................................................................................ 25
Hard disk drives .................................................................................................................................................... 26
Removing a 2.5" HDD assembly ............................................................................................................................ 26
Installing a 2.5" HDD assembly .............................................................................................................................. 26
Installing a 2.5" HDD module ..................................................................................................................... 27
Removing a 2.5" HDD module ................................................................................................................... 28
Access panel .......................................................................................................................................................... 29
Removing an access pane.l ..................................................................................................................................................... 29
Installing an access panel ........................................................................................................................... 29
Air baffle ................................................................................................................................................................ 30
Removing an air baffle ................................................................................................................................ 30
Installing an air baffle .................................................................................................................................. 31
System fans ........................................................................................................................................................... 32
Cable routing .............................................................................................................................................. 32
Removing a system fan ............................................................................................................................... 32
Installing a system fan ................................................................................................................................. 34
M.2 adapters ......................................................................................................................................................... 36
Removing an M.2 adapter .......................................................................................................................... 36
Installing an M.2 adapter ............................................................................................................................ 37
M.2
cards .............................................................................................................................................................. 38
Installing an M.2 card ................................................................................................................................. 38
Removing an M.2 card ............................................................................................................................... 38
Hard disk drive backplane ..................................................................................................................................... 39
Removing a SATA HDD (SKU1) backplane ................................................................................................ 39
Installing a SATA HDD (SKU1) backplane ................................................................................................................... 40
Contents 5
Removing a U.2 HDD (SKU2) backplane ............................................................................................................... 42
Installing a U.2 HDD (SKU2) backplane ..................................................................................................... 43
Front control boards .............................................................................................................................................. 45
Removing a front control board .................................................................................................................. 45
Installing a front control board .................................................................................................................... 46
PCIe cards ....................................................................................................................................................................................... 47
Removing a PCIe card ....................................................................................................................................................................... 47
Installing a PCIe card .................................................................................................................................. 48
Riser boards........................................................................................................................................................... 49
Removing a riser board ............................................................................................................................... 49
Installing a riser board ................................................................................................................................. 49
Removing an expander board..................................................................................................................... 50
Installing an expander board ...................................................................................................................... 51
OCP mezzanine cards........................................................................................................................................... 53
Removing an OCP mezzanine card ............................................................................................................ 53
Installing an OCP mezzanine card ................................................................................................................................ 54
Memory modules ........................................................................................................................................................................... 55
Removing a memory module .......................................................................................................................................... 55
Installing a memory module ................................ ........................................................................................ 56
Processors ....................................................................................................................................................................................... 57
Removing a processor ...................................................................................................................................................... 57
Installing a processor ......................................................................................................................................... 59
System board modules .................................................................................................................................................. 63
Removing a system board module .............................................................................................................. 63
Installing a system board module ................................................................................................................................... 64
Powering on and selecting boot options ................................................................................................................ 65
Installing the operating system ................................................................................................................................................................................. 65
Cabling ................................................................................................................................................ 66
Internal system cabel routing
.................................................................................................................................. 66
Configuration ....................................................................................................................................... 69
BMC ...................................................................................................................................................................... 69
Web GUI introduction ................................................................................................................................. 69
IP address .......................................................................................................................................................... 69
User name and password ........................................................................................................................... 69
Web browsers ............................................................................................................................................ 69
Logging in ................................................................................................................................................... 69
Updating the firmware ................................................................................................................................ 70
BIOS settings ................................................................................................................................................................ 73
BIOS setup menus ..................................................................................................................................................................................................................... 73
POST error message ................................................................................................................................................................. 74
Entering the pop-up boot menu ............................................................................................................................... 75
Entering PXE boot .............................................................................................................................................................. 75
Entering the BIOS setup menu ................................................................................................................................ 75
BIOS maintenance .................................................................................................................................................... 76
Checking the FW version ...................................................................................................................................... 79
Checking the BIOS version using Linux ...................................................................................................................................... 79
Checking the BIOS version using the BIOS setup utility ...................................................................................................... 80
Checking the BMC version using Linux ...................................................................................................................................... 80
Checking the BMC version using the web GUI ........................................................................................... 81
Checking the event log .......................................................................................................................................................................... 82
Checking the system event log using Linux remote desktop
Checking the system event log using the web GUI ............................................................................................................... 83
......................................................................... 82
Contents 6
Checking the event log using the BIOS setup utility
..................................................................................... 84
Diagrams ............................................................................................................................................. 85
System board diagram .................................................................................................................................................. 85
Spare parts catalog .............................................................................................................................. 86
Customer self repair ............................................................................................................................................... 86
Parts only warranty service .......................................................................................................................................... 86
Replaceable components ............................................................................................................................................................. 87
Troubleshooting ......................................................................................................................................... 88
Troubleshooting preparation .................................................................................................................................. 88
Pre-diagnostic ............................................................................................................................................................ 88
Symptom collection ..................................................................................................................................... 88
Prepare the server for diagnosis ................................................................................................................. 89
Performing processor procedures in the troubleshooting proces.s ....................................................................................... 89
Breaking the server down to the minimum hardware configuration .................................................................... 90
Diagnostic flowcharts ........................................................................................................................... 91
Troubleshooting flowcharts .................................................................................................................................... 91
Start diagnosis flowchart ............................................................................................................................. 92
Remote diagnosis flowchart ........................................................................................................................ 93
General diagnosis flowchart ....................................................................................................................... 94
Power-on problems flowchart ...................................................................................................................... 95
POST problems flowchart ........................................................................................................................... 96
Operating system boot problems flowchart ................................................................................................. 97
Troubleshooting general problems ...................................................................................................................................... 98
Resolving common problems .......................................................................................................................................... 98
Hardware problem troubleshooting ..................................................................................................................... 100
Power problems ........................................................................................................................................ 100
General hardware problems ..................................................................................................................... 101
Internal system problems ....................................................................................................................................................... 102
External device problems .............................................................................................................................................. 106
Software problem troubleshooting ....................................................................................................................... 107
Operating system problems and resolutions....................................................................................................... 107
Application software problems ................................................................................................................. 108
ROM problems ....................................................................................................................................................... 109
Battery replacement ................................................................................................................................. 111
Firmware update tools ....................................................................................................................... 112
Firmware and drivers support ........................................................................................................................... 113
Firmware list ........................................................................................................................................................ 113
System board programming data ............................................................................................................. 113
HDD backplane ........................................................................................................................................ 113
HBA/ RAID card ........................................................................................................................................ 113
Device drivers ...................................................................................................................................................... 113
Regulatory information ........................................................................................................................ 114
USA FCC verification notice ................................................................................................................................ 114
Class A ................................................................................................................................................................ 114
Notices for Canada (Avis Canadien) ................................................................................................................... 114
Japanese Voluntary Control Council for Interference (VCCI) statemen.t .................................................................................. 114
Australia and New Zealand Class A statement .......................................................................................................................... 115
CCC Class A notice.................................................................................................................................................................... 115
Contents 7
European Union regulatory notice ....................................................................................................................... 115
Taiwanese Class A warning statement ........................................................................................................................... 115
Notice for Korea .................................................................................................................................................. 115
Belarus Kazakhstan Russia marking ..................................................................................................................... 115
Safety ................................................................................................................................................................................... 116
Warnings & Safety ............................................................................................................................ 117
Important safety and compliance information ...................................................................................................... 117
Safety precautions .................................................................................................................................... 118
Safety Instructions........................................................................................................................................................................ 119
Symbols ....................................................................................................................................................................... 123
Safety statements .................................................................................................................................................................................. 128
Warnings and cautions ........................................................................................................................................ 133
Electrostatic discharge ......................................................................................................................................... 137
Specifications .................................................................................................................................... 141
Environmental specifications ............................................................................................................................... 141
Mechanical specifications ................................................................................................................................... 141
Support information ........................................................................................................................... 142
Before you contact TradeDX .................................................................................................................................................... 142
Component identification 8
Component identification
SKU1
Item Description
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
1U chassis and access panel
HDD backplane
System fan (6)
M.2 assembly (2)
DIMM slot (24)
CPU 1 & heat sink
PSU (2)
PCIe card (2)
Riser board (2)
OCP mezzanine card
System board
CPU 0 & heat sink
HDD carrier (8)
Front control panel
2.5" SATA HDD (8)
Air baffle (2)
Component identification 9
SKU2
Item Description
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
1U chassis and access panel
HDD backplane
System fan (6)
M.2 assembly
DIMM slot (24)
CPU 1 & heat sink
PSU (2)
PCIe card
Riser board
OCP mezzanine card
Expander riser board
System board
CPU 0 & heat sink
HDD carrier (10)
Front control panel
2.5" U.2 HDD (10)
Air baffle (2)
Component identification 10
Front panel components
Item
Description
1
Front control panel
2
2.5" HDD carrier (8)
Item
Description
1
Front control panel
2
2.5" HDD carrier (10)
Item
Description
1
UID button and LED
2
Health LED
3
NIC LED
4
Power button and LED
LED Indicator
LED Color
Description
Power LED
Green
On: Power on
Yellow
On: In S5
SKU1
SKU2
Front control panel buttons and LED
Component identification 11
LED Indicator
LED Color
Description
UID LED
Blue
Blinking: System selected
Health LED
Red
On: Fault detected
Green
On: Normal operation
Orange
On: SEL event detected
NIC LED
Green
Blinking:
Item
Description
1
PCIe card (2)
2
USB
3
OCP mezzanine 25G port (2) (Optional)
4
Onboard SFP+ 10G port (2)
5
RJ45 (2)
6
IPMI
7
VGA
8
UID button and LED
9
Health LED
10
Power button and LED
11
PSU (2)
Rear panel components
Component identification 12
Rear panel buttonsand LED
Item
Description
1
25G zSFP+ Link/ Activity LED
2
25G zSFP+ speed LED
3
10G SFP+ Link/ Activity LED
4
10G SFP+ Speed LED
5
NIC Link/ Activity LED
6
NIC Link Speed LED
7
NIC Link/ Activity LED
8
NIC Link Speed LED
9
UID and reset button
10
Health LED
11
Power button and LED
LED Indicator
LED Color
Description
25G zSFP+ Link/ Activity LED
Green
On: Linked to network
25G zSFP+ speed LED
Green
On: 25G
Amber
On: Variable speed
10G SFP+ Link/ Activity LED
Green
Blinking: data sensed through port
10G SFP+ Speed LED
Green
On: 10G
Amber
On: Variable speed
NIC Link/ Activity LED
Green
Blinking: data sensed through port
NIC Link Speed LED
Green
On: 1G
NIC Link/ Activity LED
Green
Blinking: data sensed through port
NIC Link Speed LED
Green
On: 1G
Amber
UID LED
Blue
System selected
Health LED
Red
On: Fault detected
Green
On: Active
Orange
On: Status degrading
Power LED
Green
On: Power on
Amber
On: In S5
Component identification 13
Power supply LEDs
LED Appearance
Description
Off
No AC power
Green
Output on, normal
Green blinking (1
sec/ on, 1 sec/ off,
0.5Hz)
Standby mode normal
Green blinking (0.25
sec/ on, 0.25 sec/ off,
2Hz)
Sleep PSU in cold redundant/ off mode
Amber
Standby mode with OTP range
12V fault (include OVP, UVP, OCP, SCP and OTP)
Fan lock 15 sec including stand-by mode
LED Appearance
Description
Off
No AC power to power supply
Green
+12V output on, normal
Green blinking (1
sec/ on, 1 sec/ off,
0.5Hz)
AC present/ only +12VSB on (PS off) or PSU in smart standby mode
Green blinking (0.25
sec/ on, 0.25 sec/ off,
2Hz)
Power supply FW updating
Amber
Power supply critical event causing a shutdown; OTP, OCP, UVP, OVP
fan fail
Amber blink (1Hz)
Power supply warning events where the power supply continues to
operate; high temp, high power, high current, slow fan
LED Appearance
Description
Off
No AC power to all power supplies
Green
Output on, normal
Green blinking (1
sec/ on, 1 sec/ off,
0.5Hz)
Standby mode normal
Green blinking (0.25
sec/ on, 0.25 sec/ off,
2Hz)
Sleep PSU in cold redundant/ off mode
The power supply comes with one LED and the LED is visible from the rear of the power supply.
PS-2801-9L
DPS-800AB-37 A
PS-2551 -9L1
Component identification 14
LED Appearance
Description
Amber
Standby mode with OTP range
12V fault (include OVP, UVP, OCP, SCP and OTP)
Fan lock 15 sec including stand-by mode
LED Appearance
Description
Off
No AC power to all power supplies
Green
Output on, normal
Green blink (1Hz)
AC presents/ only +12VSB on (PS off) or PSU in smart redundant
state/ off line mode
Green blink (2Hz)
Power supply FW updating
Amber
AC cord unplugged or AC power lost; with a second power supply
in parallel still with AC input power
Power supply critical event causing a shutdown; failure, OCP, SC,
OVP, fan fail, OTP
Amber blink (1Hz)
Power supply warning events where the power supply continues to
operate; high temp, high power, high current, slow fan
S550E004L
Component identification 15
Board LEDs
See the following illustration to locate the system board LEDindicators:
Item Description
1
2
3
LED Name Voltage
CR24 BMC Heart-Beat LED
CR21 Speaker LED
CR33 HDD activity LED
LED Color State Description
Sources
BMC Heart-Beat
LED
P3V3 Green
Component identification 16
LED Name
Voltage
Sources
LED Color State
Description
Speaker LED
P5V
Yellow
HDD activity
LED
P3V3
Yellow
Component identification 17
System board components
Item Description
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
I2C pin header
OCP mezzanine connector
CPU 0 PCIe x24 slot
XDP
CPU 1 PCIe x24 slot
FPIO connector
M.2 power connector
MiniSAS connector
CPU 0 socket
System fan header(6)
DIMM slot (24)
HDD power connector
CPU 1 socket
M.2 power connector
GPU power connector
Rear backplane power connector
PSU connector (2)
SLIMLINEconnector
M.2 SATA connector
Internal USB 3.0
CPU 1 PCIe x16 slot
Component identification 18
Item
Description
22
M.2 SATA connector
23
Power button and LED
24
Health LED
25
UID and reset button
26
VGA
27
IPMI
28
USB
29
RJ45 (2)
30
Onboard SFP+ 10G port (2)
31
USB
LED Appearance
Description
Off
HDD not present
Green blinking
HDD read/ write activity
Blue solid
HDD present and Online
Blue blinking (4Hz)
HDD locate
Red solid
HDD fail
Red blinking (1Hz)
HDD rebuild
HDD carrier LED definitions
Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the
face of the tray, allowing it to be viewable from the front of the system.
Important: The fault LED functionis only being supported when an HBA/ RAID card is installed.
Component identification 19
System components
The following figure shows specific components of the server systemB. efore initiating any service
procedures, familiarize yourself with the system and its components as illustrated in the following figure.
SKU1
Item Description
1
2
3
4
5
6
7
8
Access panel
Riser assembly
M.2 assembly (2)
Air baffle (2)
System fan (6)
HDD backplane
PSU (2)
OCP mezzanine card
Component identification 20
Item Description
9
10
11
System board
Front control panel
2.5" HDD (8)
SKU2
Item Description
1
2
3
4
5
6
7
Access panel
Riser assembly
M.2 assembly
Expander riser board
Air baffle (2)
System fan (6)
HDD backplane
Component identification 21
Item
Description
8
PSU (2)
9
OCP mezzanine card
10
System board
11
Front control panel
12
2.5" HDD (8)
Operations 22
Operations
Powering up the server
The following procedure assumes that at least one power cord is connected to the server to supply power
to the server and that the server has been previously powered on.
1. Verify that the power cord is connected to the server and that the LEDs on the power supply unit and
front control panel are lit. The LEDs turn on immediately indicating the server is connected to power
and that the server is in a standby power state. If the power LED is off, this indicates that the server is
not connected to power or has been powered off during standby mode.
2. Power up the server
o Powering on locally: Press and release the power button on the front control panel.
o Powering on remotely (BMC web interface): Log in to the BMC web interface and select power on
from the power control action list box.
o Powering on remotely (BMC CLI): Log in to the BMC CLI and execute an IPMI power up system
command.
Powering down the server
The following procedures demonstrate how to shut down the server and verify the power status.
Shutting down the server
Graceful shutdown
To perform a graceful shutdown: Save all open files, network service, and close all applications prior
to shutting down.
Stop or terminate all necessary system processes to bring down the operating system and power off
the compute node.
Press and release the power button on the front panel of ACPI-enabled (Advanced Configuration and
Power Interface) operating systems to perform an orderly shutdown of the operating system. Servers
not running ACPI-enabled operating systems will shutdown immediately.
Emergency shutdown
CAUTION: All applications and files will be closed without saving changes, file system
corruption might occur.
To perform an emergency shutdown, press and hold down the power button on the front panel for at least
five seconds to perform a hard shut down. The server then enters standby power mode.
BMC CLI shutdown
Log in to the BMC and execute the IPMI command to shut down the server.
Operations 23
Verifying the power status
The power LED indicators on the server are off when the server is powered down. Verify the server is
powered down before removing or servicing any server components.
Installation 24
Installation
Safety measures
Static electricity discharges can damage computer components and electronic circuit boards. Working on
computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines
to avoid self-injury and damage to the computer:
Always disconnect the server from the power outlet when working inside of the computer case.
If possible, wear a grounded wrist strap when working inside the computer case. Alternatively,
discharge any static electricity by touching the bare metal chassis of the computer case, or the bare
metal body of any other grounded appliance.
Hold electronic circuit boards only by the edges. Do not touch the components on the board unless it
is necessary to do so. Do not flex or stress the circuit board.
Leave all components inside the static-proof packaging until ready to use the component for the
installation.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials for installation.
The shipping contents include:
Server
Power cord (optional)
Rack-mounting hardware (optional)
In addition to the supplied items, you might need:
Operating system or application software
Hardware options
Installation 25
Redundant power supply units
Removing a redundant power supply unit
Installing a redundant power supply unit
Installation 26
Hard disk drives
Removing a 2.5" HDD assembly
Installing a 2.5" HDD assembly
Verify that the drive is fully seated.
Installation 27
Installing a 2.5" HDD module
To install a 2.5" HDD module:
1. Remove the2.5" HDD assembly (on page 26).
2. Remove the screws securing the filler panel to the HDD carrier.
3. Remove the filler panel from the HDD carrier.
4. Align the HDD in the HDD carrier with the connectors facing the opening of the carrier.
5. Secure the HDD to the HDD carrier with screws.
6. Install the 2.5" HDD assembly (on page26).
Installation 28
Removing a 2.5" HDD module
To remove a 2.5" HDD module:
1. Remove the2.5" HDD assembly (on page 26).
2. Remove the screws securing the HDD to the HDD carrier.
3. Remove the HDD from the HDD carrier.
Installation 29
Access panel
Removing an access panel
CAUTION: Be sure that the server is powered off and the AC power cords are disconnected
from the server power supplies.
Installing an access panel
Installation 30
Air baffle
Removing an air baffle
To remove an air baffle:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (on page 29).
3. If the cable is locked on the air baffle, remove it.
4. Locate the air baffle and remove it from the chassis.
CAUTION: To avoid damaging server components, do not use force when removing the air
baffle.
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