TracVision TV3 User Manual

TracVision® TV3
User’s Guide
KVH Industries, Inc.
User’s Guide
This user’s guide provides all of the basic information you need to operate, set up, troubleshoot, and maintain the TracVision TV3 system. For detailed installation information, please refer to the TracVision TV3 Installation Guide.
If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated!
TracVision TV3 User’s Guide
Technical Support
North/South America, Australasia:
Phone: +1 401 847-3327 E-mail: support@kvh.com
Europe, Middle East, Africa, Asia-Pacific:
Phone: +4545160180 E-mail: support@emea.kvh.com
KVH Part # 54-1034 Rev. A
© 2014, KVH Industries, Inc., All rights reserved.
Trademark Information
TracVision, KVH, and the unique light-colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc. All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this document. No company shall be liable for errors contained herein. The information in this document is subject to change without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Table of Contents

1 Introduction
Documentation Overview...................................................................3
Important Safety Information.............................................................4
System Overview ...............................................................................5
2 Getting Started
Receiving Satellite TV Signals..........................................................11
TracVision TV3 User’s Guide
Avoiding Blockage ...........................................................................12
Turning On the System ....................................................................13
Accessing the Web Interface ...........................................................14
3 Network Settings
Connecting the TV-Hub to Your Onboard Network...........................17
TV-Hub Ethernet Settings ................................................................19
Connecting to the TV-Hub Using its Built-in Wi-Fi ...........................20
TV-Hub Wireless Settings ................................................................21
Connecting Directly to the TV-Hub Ethernet Port.............................22
Resetting Network Settings to Factory Defaults..............................23
4 Antenna Settings
Adjusting the LNB Skew Angle (Linear Only) ...................................27
Understanding Skew ..............................................................29
Using the Optional NMEA Input........................................................30
Advanced Settings ...........................................................................32
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TracVision TV3 User’s Guide
5 Receiver Settings
6 Satellite Settings
Configuring a Linear Receiver for Automatic Switching ..................35
Finding the IP Address of a DIRECTV Receiver ................................36
Allowing External Access on a DIRECTV Receiver ...........................37
Setting the Dish Type on a DIRECTV Receiver .................................38
Running a Check Switch Test on a DISH Network or
Bell TV Receiver ...............................................................................40
Activating Your Receiver(s)..............................................................43
Selecting a Single Satellite ..............................................................47
Creating a New Satellite ..................................................................48
Selecting a Satellite Group ..............................................................49
Creating a New Satellite Group........................................................51
Changing Satellites in a Group.........................................................53
Changing Satellite Tracking Parameters .........................................54
7 Switching Satellites
Automatic Satellite Switching – Linear, DISH Network,
or Bell TV..........................................................................................59
Setting Up a Linear Receiver for Automatic Switching...........60
Setting Up a DISH Network/Bell TV Receiver for
Automatic Switching ..............................................................61
Setting Up an IP AutoSwitch...................................................62
Automatic Satellite Switching – DIRECTV ........................................63
Setting Up a DIRECTV Receiver for Automatic Switching.......64
Understanding DIRECTV SWM Technology .............................65
Selecting Automatic Switching Mode ..............................................66
Selecting the Master Receiver.........................................................67
Manual Satellite Switching ..............................................................68
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TracVision TV3 User’s Guide
8 Troubleshooting
Basic Checks ...................................................................................71
Status Information on the Home Page.............................................73
TV-Hub Status Indicators.................................................................75
IP AutoSwitch Status Indicator ........................................................77
Error Messages................................................................................78
System Logs ....................................................................................81
Operational Log ......................................................................81
Event Log................................................................................82
System Information .........................................................................83
Technical Support............................................................................ 84
9 Maintenance
Preventive Maintenance ..................................................................87
Updating the Satellite Library ..........................................................88
Updating the Software.....................................................................90
Corrective Maintenance................................................................... 92
Restarting the System .....................................................................93
ASpecifications
System Specifications .....................................................................97
iii

1. Introduction

This section provides important safety information you need to know before using the system. It also provides an overview of the system and its documentation.
Contents
Documentation Overview ..................................................................................3
Important Safety Information ............................................................................4
System Overview...............................................................................................5
TracVision TV3 User’s Guide
Introduction
1

Documentation Overview

The information provided here contains complete operation, configuration, and troubleshooting details for your TracVision system.
Icons Used
The documentation for this product uses the following icon:
Icon Description
This is a danger, warning, or caution notice. Be sure to read these carefully to avoid injury!
Related Documentation
In addition to the Help accessible from the TV-Hub’s web interface, the following documents are provided with your TracVision system:
TracVision TV3 User’s Guide
Introduction
Document Description
Installation Guide Complete installation instructions
Quick Start Guide Handy quick reference guide with
basic operating instructions
Installation Checklist Form that the installer must return to
validate the quality of the installation
Mounting Templates Templates that the installer uses to
lay out the mounting holes for the antenna and the TV-Hub
Warranty Statement Warranty terms and conditions
Kitpack Contents List List of every part supplied in the kit
3
TracVision TV3 User’s Guide
Introduction

Important Safety Information

For your own safety, and for the safety of your passengers and/or crew, be sure to read the following important notices.
WARNING
Risk of Electric Shock
To avoid electric shock, do not open the TV-Hub’s chassis enclosure. There are no user-serviceable parts inside.
WARNING
Risk of Electric Shock
If any component of the TracVision system becomes damaged and/ or no longer functions normally, disconnect it from power, secure it from unintended operation, and contact KVH Technical Support (see “Technical Support” on page 84). All repairs or modifications must be performed by a trained, KVH-certified technician.
WARNING
Risk of Explosion
Do not operate the TV-Hub (or any other electrical device) in an environment where flammable gases, vapors, or dusts are present. In addition, do not use the TV-Hub in an environment with a temperature outside its 5°F to 131°F (-15°C to 55°C) operating range.
WARNING
Risk of Electric Shock
Failure to ground the TracVision system properly may cause an unsafe floating ground condition, risking potentially lethal electric shock. Refer to the Installation Guide for details on the proper grounding of the equipment.
4

System Overview

Your TracVision system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your mobile audio/ video entertainment system. A basic system is illustrated below. Refer to the Installation Guide for detailed wiring diagrams.
Figure 1-1 Basic TracVision System Diagram
TracVision TV3 User’s Guide
Introduction
5
TracVision TV3 User’s Guide
Introduction
The TracVision system includes the following components:
Antenna
Housed within a protective radome, the antenna quickly acquires and tracks the desired satellite to deliver a crystal-clear television picture, even while you’re on the move. Its built-in DVB-S2 technology ensures compatibility with all modern Ku-band television satellites, and its exclusive RingFire technology provides stronger signals, wider coverage, and better reception.
Figure 1-2 Antenna
TV-Hub
The IP-enabled TV-Hub powers and controls the antenna. With its Ethernet connection and built-in Wi-Fi, you can access its easy-to-use web interface from any mobile device, allowing you to set up, operate, and monitor all aspects of the system. Its built-in library of over 100 satellites is fully customizable, and can even be updated over the Internet.
Figure 1-3 TV-Hub
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TracVision TV3 User’s Guide
There are two versions of TV-Hub:
TV-Hub A: Supplied with North American systems;
includes a built-in DIRECTV SWM (single wire multiswitch) with its associated connectors on the rear panel; also supports DISH Network and Bell TV services
TV-Hub B: Supplied with linear systems; does not include
DIRECTV SWM components/connectors; identical to TV­Hub A otherwise
Figure 1-4 TV-Hub Versions
Introduction
7

2. Getting Started

This section explains how to turn on the system for the first time and access the web interface.
Contents
Receiving Satellite TV Signals .........................................................................11
Avoiding Blockage ...........................................................................................12
Turning On the System ....................................................................................13
Accessing the Web Interface...........................................................................14
TracVision TV3 User’s Guide
Getting Started
9

Receiving Satellite TV Signals

Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to the earth within certain regions that they serve. Therefore, to receive TV signals from a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.” To view the latest TracVision satellite coverage maps, visit KVH’s website at www.kvh.com/footprint.
Figure 2-1 Example of a Satellite Footprint
TracVision TV3 User’s Guide
Getting Started
The size of the antenna makes a big difference in determining which satellites it can track and where. Larger antennas have the following advantages over smaller models:
Collects more signal: As you move further away from the
center of a satellite footprint, the power level, referred to as EIRP (effective isotropic radiated power), gradually fades, just like a radio station. Larger antennas can pull in more of the weak signal, so they can track a satellite at a lower EIRP than smaller antennas.
Narrower beamwidth: Some satellites are very close
together in the sky, separated by only a few degrees in longitude. Larger antennas receive signals within a narrower beam, reducing the chance of interference caused by transmissions from adjacent satellites.
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TracVision TV3 User’s Guide
Getting Started

Avoiding Blockage

Since satellites are located 22,300 miles (35,900 km) above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include the following:
Trees, buildings, and bridges
Other vessels docked alongside your vessel
Onboard masts, antennas, or other structures
Severe weather conditions or excessive dirt on the radome can also affect reception.
Figure 2-2 Example of Satellite Blockage
12

Turning On the System

To turn on your TracVision system, follow these steps:
1. Make sure the antenna has a clear, unobstructed view of the
sky.
2. At the rear panel of the TV-Hub, set the power switch to the On (|) position. The TV-Hub supplies power to the antenna.
Figure 2-3 Power Switch (TV-Hub A shown)
TracVision TV3 User’s Guide
Getting Started
3. Wait a few minutes for system startup.
4. Once the antenna finds the selected satellite, all three status
lights on the TV-Hub should be lit green. If any lights are not lit green, refer to “TV-Hub Status Indicators” on page 75.
Figure 2-4 Status Lights
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TracVision TV3 User’s Guide
Getting Started

Accessing the Web Interface

The TV-Hub’s web interface allows you to check system status, switch satellites and master receiver, update software and the satellite library, and configure all aspects of the system. To access the web interface using any Wi-Fi-enabled mobile device (such as a smartphone, tablet, or laptop), follow these steps:
1. Select the TVHub-<TV-Hub serial number> network from
your device’s Wi-Fi settings to connect to the TV-Hub.
2. Start your web browser and enter http://tvhub.kvh. As long as
the TV-Hub is turned on and functioning properly, the Home page will appear in your browser. For details on the information provided on the home page, see “Status
Information on the Home Page” on page 73.
Figure 2-5 Wireless Connection to TV-Hub Web Interface
14
NOTE: If the TV-Hub is connected to an onboard network, you may also access the web interface over the network by entering the TV-Hub’s IP address in your browser. (You can find the IP address on the Settings page of the web interface. See “TV-Hub Ethernet Settings” on page 19).
TracVision TV3 User’s Guide

3. Network Settings

This section explains the various ways you can connect to the TV-Hub to access the web interface. It also explains how to connect the TV-Hub to an onboard network.
Contents
Connecting the TV-Hub to Your Onboard Network ..........................................17
TV-Hub Ethernet Settings ................................................................................19
Connecting to the TV-Hub Using its Built-in Wi-Fi...........................................20
TV-Hub Wireless Settings ................................................................................21
Network Settings
Connecting Directly to the TV-Hub Ethernet Port ............................................22
Resetting Network Settings to Factory Defaults..............................................23
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TracVision TV3 User’s Guide
Network Settings

Connecting the TV-Hub to Your Onboard Network

You can connect the TV-Hub to an onboard local area network (LAN). A network connection is necessary if any of the following conditions apply:
You have one or more IP AutoSwitches installed to enable
automatic satellite switching (Linear/DISH Network/Bell TV only).
You have one or more DIRECTV SWM-compatible
receivers connected to the system and require automatic switching between the 101W and 119W satellites.
You want to have the ability to access the TV-Hub’s web
interface using any device connected to your onboard network.
By default, the TV-Hub’s Ethernet port is configured as a DHCP client, which means your network’s router will automatically assign it an IP address. Simply connect the TV-Hub’s Ethernet port to your onboard network then turn on the TV-Hub.
NOTE: Use a straight-through 100 Mbps fast Ethernet UTP CAT5 cable (or better) with RJ45 connectors.
Figure 3-1 TV-Hub Wired Network Connection (TV-Hub A shown)
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TracVision TV3 User’s Guide
Network Settings
Once the TV-Hub is connected to your onboard network, you can access its web interface by entering the TV-Hub’s dynamically assigned IP address in the web browser of any device connected to the network. You can find the TV-Hub’s IP address on the web interface (select Settings > Network Settings).
If Bonjour is installed on your device, you can use it to find the TV-Hub on the onboard network without knowing the IP address. Just search for its host name: TVHub-<TV-Hub serial number>. For more information about Bonjour, visit www.apple.com/support/bonjour.
NOTE: In Dynamic (DHCP) mode, the TV-Hub could get assigned a different IP address whenever it is turned on. If you prefer, you can assign a static IP address to the TV-Hub that never changes, even after a reboot. See
“TV-Hub Ethernet Settings” on page 19 for details.
Connecting the TV-Hub to Your Onboard Network Using its Built-in Wi-Fi
Although not recommended, you can modify the TV-Hub’s wireless settings to connect to your onboard network using its Wi-Fi antenna, rather than using an Ethernet cable. However, once you change the TV-Hub’s wireless settings from Access Point mode to Infrastructure mode, you will lose the ability to connect directly to the TV-Hub using your mobile device – you will always have to connect via the network. See “TV-Hub Wireless Settings” on page 21 for details.
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TV-Hub Ethernet Settings

By default, the Ethernet port of the TV-Hub is configured for Dynamic mode. This means that, when the TV-Hub is connected to an onboard network, the network’s router assigns it an IP address. Most routers are normally configured as a DHCP (dynamic host configuration protocol) server.
NOTE: On startup, if the TV-Hub does not detect a DHCP server within a few seconds, it automatically assigns itself a static IP address: 169.254.253.1.
If you want to assign a specific IP address to the TV-Hub, you can configure the TV-Hub for Static mode at the Settings page of the web interface (go to Settings > Network Settings). When you select Static mode, you will need to enter the desired IP address, along with its associated subnet, gateway address, and broadcast address. These settings require networking expertise.
TracVision TV3 User’s Guide
Network Settings
Important!
If your system is set up for automatic satellite switching for DIRECTV, make sure your DIRECTV receiver(s) are connected to the same subnet as the TV-Hub. If your system includes IP AutoSwitches for automatic satellite switching, make sure they are all on the same local LAN segment as the TV-Hub.
Figure 3-2 Ethernet Settings
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TracVision TV3 User’s Guide
Network Settings

Connecting to the TV-Hub Using its Built-in Wi-Fi

You can connect any Wi-Fi enabled mobile device (such as a smartphone, tablet, or laptop) to the TV-Hub via its built-in wireless access point (WAP). The wireless range will depend on the layout and structure of the vessel. For example, wireless signals degrade when passing through bulkheads, water, and near metal masses.
Figure 3-3 TV-Hub Wi-Fi Connection (TV-Hub A shown)
NOTE: This direct wireless connection will not work if you changed the TV-Hub’s wireless settings from Access Point mode to Infrastructure.
To access the TV-Hub’s web interface via Wi-Fi, follow these steps:
1. Select the TVHub-<TV-Hub serial number> network from
your device’s Wi-Fi settings to connect to the TV-Hub.
2. Start your web browser and enter http://tvhub.kvh.
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TV-Hub Wireless Settings

By default, the TV-Hub’s wireless settings are configured for the following:
Wireless Mode: AP (Access Point)
SSID: TVHub-<TV-Hub serial number>
IP address: 172.16.0.1
•Security Mode: Off
You can change any of these settings at the Settings page of the web interface (go to Settings > Network Settings).
KVH strongly advises that you select the WPA_PSK security mode and assign a unique password to prevent unauthorized access. If you keep the default settings, you’re allowing anyone to access the TV-Hub with their mobile device.
TracVision TV3 User’s Guide
Network Settings
Important!
If you select Infrastructure (IF) mode to connect the TV-Hub to your onboard network, you will no longer be able to access the TV-Hub’s web interface directly – you will have to go through the network.
Figure 3-4 Wireless Settings with Security Applied
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TracVision TV3 User’s Guide
Network Settings

Connecting Directly to the TV-Hub Ethernet Port

You can connect a computer directly to the “Ethernet” port on the back of the TV-Hub. This option allows you to access the TV-Hub web interface if you do not have a Wi-Fi-enabled device and you do not wish to connect the TV-Hub to an onboard network.
NOTE: Use a straight-through 100 Mbps fast Ethernet UTP CAT5 cable (or better) with RJ45 connectors.
Once you have connected your computer, enter http://169.254.253.1 into your web browser to access the TV-Hub’s web interface.
Figure 3-5 TV-Hub Direct Wired Connection (TV-Hub A shown)
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TracVision TV3 User’s Guide
Network Settings

Resetting Network Settings to Factory Defaults

If the TV-Hub’s network configuration becomes corrupted such that you can no longer access the web interface, you can reset all of the network settings to their original factory settings.
To reset the network settings to factory defaults, use a paper clip or pencil to press and hold the Reset button on the rear panel of the TV-Hub. Hold the button for about 5 seconds then release. The TV-Hub will reboot.
Important!
Resetting the system will turn off wireless security and clear your password. Be sure to reapply security settings to prevent unauthorized access. See “TV-Hub Wireless Settings” on page 21 for details.
Figure 3-6 Reset Button (TV-Hub A shown)
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TracVision TV3 User’s Guide

4. Antenna Settings

This section explains how to adjust the skew of a linear LNB, configure the antenna to use a NMEA input, and set advanced modes on or off.
Contents
Adjusting the LNB Skew Angle (Linear Only)...................................................27
Using the Optional NMEA Input........................................................................30
Advanced Settings...........................................................................................32
Antenna Settings
25
TracVision TV3 User’s Guide

Adjusting the LNB Skew Angle (Linear Only)

Unless your antenna is equipped with automatic skew, you need to manually adjust the LNB’s skew angle to optimize signal reception whenever you change your geographic location or select a different satellite. (To learn more about skew, see “Understanding Skew” on
page 29.) To set the skew angle, follow these steps:
1. Launch the Setup Wizard from the web interface (go to Settings > General Settings).
2. Unless the TracVision antenna is receiving position information from a NMEA device, manually enter your current position at the Setup Wizard.
3. At the Setup Wizard, note the displayed skew angle for the selected satellite.
Antenna Settings
4. Turn off the TV-Hub to remove power from the TracVision antenna.
CAUTION
For your own safety, make sure the TracVision system is powered off before you perform any work on the antenna.
5. Remove the Phillips-head screws securing the radome to the antenna. Then carefully lift the radome straight up until clear of the antenna assembly and set it aside in a safe place.
NOTE: Do not place the radome on a hot metal surface – the heat may warp the radome.
27
TracVision TV3 User’s Guide
Antenna Settings
Figure 4-1 Radome Removal
6. Using a 2mm Allen hex key, loosen (but do not remove) the
two M4 socket set screws securing the LNB to the reflector.
Figure 4-2 LNB Skew Adjustment
7. Rotate the LNB clockwise or counter-clockwise until the arrow
on the LNB points to the correct skew angle printed on the choke feed.
NOTE: Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.
8. Tighten the set screws to secure the LNB in place. Apply
9 in.-lbs (1 N-m) of torque, if possible.
28
9. Reinstall the radome.
Understanding Skew
Linearly polarized satellite signals are transmitted in vertical and horizontal “waves” offset exactly 90° from each other. Since these signals are oriented in a precise cross pattern, the TracVision antenna’s receiving element, called the LNB, must be oriented in the same way. This orientation is referred to as the LNB’s “skew angle.” The more precise the LNB’s skew, the more signal it will collect and the better the reception.
Figure 4-3 How Skew Works
TracVision TV3 User’s Guide
Antenna Settings
29
TracVision TV3 User’s Guide
Antenna Settings

Using the Optional NMEA Input

If a NMEA device is connected to the TV-Hub, the antenna can use its GNSS position and heading data to speed up satellite acquisition. (Refer to the Installation Guide for details on connecting the NMEA device.) The current position and heading will also be displayed on the Home page of the web interface.
Figure 4-4 TV-Hub NMEA Connection (TV-Hub A shown)
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TracVision TV3 User’s Guide
Antenna Settings
To configure the system to use data from a connected NMEA device, follow these steps:
1. Configure your NMEA device to transmit one or more of the following NMEA 0183 messages at 4800 baud:
$--xxx Message Description
HDG Heading, Deviation and Variation
HDM Heading, Magnetic
HDT Heading, True
OSD Own Ship Data
THS True Heading and Status
VHW Water Speed and Heading
RMC GNSS Position Data
2. Select the NMEA source at the TracVision Setup Wizard. You can launch the Setup Wizard from the web interface (go to Settings > General Settings).
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TracVision TV3 User’s Guide
Antenna Settings

Advanced Settings

The following modes are special features that enhance the performance of the TracVision antenna. You can enable/disable these modes at the web interface (go to Settings > Advanced Settings).
Sleep Mode: When you are moving, the antenna’s motors need to run continuously to keep the antenna pointed at the satellite and locked onto the peak signal. However, if you are stationary, the motors don’t need to run since the antenna’s orientation to the satellite doesn’t change. In these stationary conditions, Sleep mode locks the antenna in place and shuts down the motors to conserve power and silence the antenna. KVH recommends that you keep Sleep mode set to ON (default setting).
Sidelobe Mode: This mode only applies to the TracVision TV6 model.
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TracVision TV3 User’s Guide

5. Receiver Settings

This section explains how to set up various types of satellite TV receivers to operate with the TracVision system.
Contents
Configuring a Linear Receiver for Automatic Switching..................................35
Finding the IP Address of a DIRECTV Receiver ................................................36
Allowing External Access on a DIRECTV Receiver ...........................................37
Setting the Dish Type on a DIRECTV Receiver .................................................38
Running a Check Switch Test on a DISH Network or Bell TV Receiver............40
Receiver Settings
Activating Your Receiver(s)..............................................................................43
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TracVision TV3 User’s Guide
Receiver Settings

Configuring a Linear Receiver for Automatic Switching

For automatic satellite switching to work properly using the DiSEqC communication protocol, you need to set up your receivers for the same satellites you installed in the TracVision antenna. Be sure to set up the satellites in the receiver in the exact same order as they were set up in the antenna. The specific setup process varies among receiver models – refer to your receiver owner’s manual for details. Use the table and figure below as a guide.
Satellites in Antenna Matching Satellites in Receiver
Slot A Port/Switch/LNB/DiSEqC 1 or A
Slot B Port/Switch/LNB/DiSEqC 2 or B
Slot C Port/Switch/LNB/DiSEqC 3 or C
Slot D Port/Switch/LNB/DiSEqC 4 or D
Figure 5-1 Linear Receiver DiSEqC Settings (Example)
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TracVision TV3 User’s Guide
Receiver Settings

Finding the IP Address of a DIRECTV Receiver

To enable automatic satellite switching on a SWM-compatible DIRECTV receiver, you need to enter the receiver’s IP address at the TV-Hub’s web interface (see “Setting Up a DIRECTV Receiver for
Automatic Switching” on page 64). To find the IP address on a
DIRECTV receiver, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Activate the receiver for DIRECTV service, if you haven’t
already done so (see “Activating Your Receiver(s)” on
page 43). The receiver must be activated before you can access
the required menus.
2. Press MENU on the receiver’s remote control to access the
onscreen menu.
3. At the main menu, highlight Settings & Help. Then select Settings.
4. Highlight and select Network Setup.
5. Select Advanced Setup.
6. After a brief delay, the IP address is displayed. If the receiver is
a Genie HD DVR, the IP address is called the “Server IP.”
Figure 5-2 IP Address Displayed on DIRECTV Receiver
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TracVision TV3 User’s Guide
Receiver Settings

Allowing External Access on a DIRECTV Receiver

For automatic satellite switching, the TV-Hub needs to communicate with the receiver over the onboard network. The receiver needs to be set up to allow this external access. To allow external access on a DIRECTV receiver, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Press MENU on the receiver’s remote control to access the
onscreen menu.
2. At the main menu, highlight Settings & Help. Then select
Settings.
3. Highlight and select Whole-Home
4. Highlight and select External Device.
5. Set External Access to Allow.
6. At the warning message, select OK.
Figure 5-3 External Device Settings on DIRECTV Receiver
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TracVision TV3 User’s Guide
Receiver Settings

Setting the Dish Type on a DIRECTV Receiver

To work with the TracVision system, the DIRECTV receiver(s) must be set to the correct dish type for your particular configuration. To set the dish type, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Press MENU on the receiver’s remote control to access the onscreen menu.
2. At the main menu, highlight Settings & Help. Then select Settings.
3. Highlight and select Satellite.
4. Highlight and select Repeat Satellite Setup.
5. At the warning message, press the Dash (-) button on the
receiver’s remote control.
6. Set the appropriate dish type for your receiver:
Receiver Type Dish Type Switch Type
U.S. SWM 3-LNB SWM
U.S. Non-SWM and Latin America
7. Highlight and select Continue to save your changes.
Round Multiswitch
38
Figure 5-4 Satellite Dish Setup on DIRECTV Receiver
TracVision TV3 User’s Guide
Receiver Settings
39
TracVision TV3 User’s Guide
Receiver Settings

Running a Check Switch Test on a DISH Network or Bell TV Receiver

To operate with the TracVision system, you need to run a single Check Switch test on every DISH Network or Bell TV receiver. To run a Check Switch test, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Make sure the vessel is docked in calm water in a blockage-free area. The antenna must have an unobstructed view of the sky.
Important!
The antenna must remain motionless throughout this procedure.
2. Connect the receiver directly to the “Receiver” port on the back of the TV-Hub. You must run the Check Switch test on each receiver, one at a time, while it is connected directly to the TV-Hub via a single RF coax cable.
3. Turn on the TracVision system and connect to the web interface (see “Accessing the Web Interface” on page 14). Proceed through the steps of the Setup Wizard until it prompts you to run the Check Switch test. If the Setup Wizard does not display automatically, you can launch the Setup Wizard from the web interface (go to Settings > General Settings).
4. Connect a TV to the receiver so you can view the receiver’s onscreen menu.
NOTE: The setup process may differ depending on service provider and receiver model. Refer to your receiver owner’s manual for details.
5. At the Program Remote to Receiver screen, press SAT then RECORD on the receiver’s remote to begin the setup process.
40
Important!
If the Program Remote to Receiver screen does not appear, or the screen shows “Acquiring Signal” instead, go directly to the Point Dish screen by pressing MENU, 6, 1, 1 on the receiver’s remote. Then perform steps 11 and 12 of this procedure to run a Check Switch test. In
the case of the “Acquiring Signal” screen, you need to press MENU, 6, 1, 1 while that screen is displayed. Otherwise, you will need to reset the receiver and try again.
TracVision TV3 User’s Guide
Receiver Settings
6. When the number for your remote control appears on the
screen, select Continue.
7. Wait while the receiver downloads the latest software. This
update may take up to 20 minutes.
8. At the Set Video Resolution screen, select the highest video
resolution that is supported by your TV. Then run the resolution test and save your setting.
9. Allow the receiver to run two tests of its landline connections
(Ethernet and phone). It probably won’t detect any, since the receiver is installed in a mobile environment.
10. At the Activate Receiver screen, press STAR (*) on the
receiver’s remote.
11. At the Setup Details screen, select Point Dish. Then select
Check Switch. The receiver now runs the Check Switch test.
12. At the Installation Summary screen, make sure all of the
satellites you installed in the TracVision antenna are listed “OK.” Also be sure the switch type is “DP34.” If you do not see these results, select Test to run another test. Otherwise, select Done.
Figure 5-5 Check Switch Test Results
13. At the Point Dish screen, select Done.
14. At the Setup Details screen, select Continue.
15. Allow the receiver to run two additional tests of its landline
connections.
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Receiver Settings
16. At this point, you may activate the receiver. Call the number
17. Repeat this procedure for any additional receivers, making
provided in “Activating Your Receiver(s)” on page 43. Once the receiver is activated, the process is complete.
sure you connect each receiver directly to the TV-Hub as directed in step 2. When you are done, reconnect all system components as necessary for your chosen configuration.
42

Activating Your Receiver(s)

Before you can watch television, the receiver(s) must be activated for your satellite TV service. Refer to the receiver owner’s manual or packaging for details.
To activate DIRECTV U.S. or DISH Network receivers, call the following:
To activate: Call:
DIRECTV U.S. +1 866 551-8004
DISH Network +1 800 970-9829
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Receiver Settings
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6. Satellite Settings

This section explains how to select, edit, and add satellites and satellite groups.
Contents
Selecting a Single Satellite.............................................. 47
Creating a New Satellite.................................................. 48
Selecting a Satellite Group .............................................. 49
Creating a New Satellite Group ....................................... 51
Changing Satellites in a Group ........................................ 53
Satellite Settings
Changing Satellite Tracking Parameters ......................... 54
45

Selecting a Single Satellite

If all of the programming you want to watch is carried by a single satellite, follow these steps to configure the antenna to track that one satellite:
Important!
KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system (especially if you need to change your satellite TV service or receiver equipment). The Wizard will guide you through all of the necessary configuration steps, including satellite selection. You can launch the Setup Wizard from the web interface (go to Settings > General Settings).
1. On the Satellites page of the web interface, set Satellite Mode to
Single.
TracVision TV3 User’s Guide
Satellite Settings
2. All satellites that are compatible with your antenna and its
currently installed LNB are displayed in a list. Choose a region to filter the list for your location (e.g., Europe). You can also order the list by name, orbital slot, or region by clicking the associated header.
3. Find the desired satellite and select Installed. The antenna will
start searching for the selected satellite.
NOTE: If the satellite you want to track is missing, you can add it to the list. See “Creating a New Satellite” on page 48 for details.
Figure 6-1 Single Satellite Mode
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Satellite Settings

Creating a New Satellite

If the satellite you wish to track is not included in the satellite library, you can add a new custom “User” satellite. To create a new satellite, follow these steps:
1. On the Satellites page of the web interface, click the (i) information icon next to any of the “User” satellites.
2. Fill in all of the tracking parameters with the correct information for your desired satellite. See “Changing Satellite
Tracking Parameters” on page 54.
NOTE: You can only create a satellite that is compatible with the LNB that is currently installed in the antenna.
3. Choose a friendly name for your new satellite, so that you can easily identify it later. Then save your changes.
4. To install your new satellite in the antenna for tracking, follow the steps in “Selecting a Single Satellite” on page 47.
Figure 6-2 User Satellites (Circular)
48

Selecting a Satellite Group

The TV-Hub comes preloaded with some of the most popular groups of satellites. To select one of these preset groups for tracking, or to select a custom group that you created yourself, follow these steps:
Important!
KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system (especially if you need to change your satellite TV service or receiver equipment). The Wizard will guide you through all of the necessary configuration steps, including satellite selection. You can launch the Setup Wizard from the web interface (go to Settings > General Settings).
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
TracVision TV3 User’s Guide
Satellite Settings
Figure 6-3 Preset Satellite Groups (Example)
2. Choose a satellite group from the list. (This list will vary
depending on your system’s configuration.) All preset groups are listed below.
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Satellite Settings
Linear Groups
Preset Satellite Groups (A–B–C–D)
Europe 1: Hotbird – Astra1 – Astra2S – Astra3 TV5, TV6*
Europe 2: Astra3 – Astra1 – Hotbird – Astra2S TV5, TV6*
Scandinavia: Astra4 – Thor – Hotbird – Astra1 TV5, TV6*
* Automatic skew required.
Compatible Antennas
DIRECTV Groups
Preset Satellite Groups
DIRECTV Dual: 101W – 119W All
Tri-Am TriSat: 101W – 119W – 95W TV5, TV6*
Tri-Am Dual: 101W – 95W TV5, TV6*
* Tri-Americas LNB required (DIRECTV U.S. + Latin America).
Compatible Antennas
DISH Network Groups
Preset Satellite Groups
Eastern Arc: 61W – 72W – 77W TV3, TV5, TV6*
Western Arc: 110W – 119W – 129W All*
Legacy East Arc: 61W – 110W – 119W All
DISH 500: 110W – 119W All
72W: 72W only TV3, TV5, TV6*
* TV1/RV1 is not compatible with the Eastern Arc or 72W at this time. In addition, due to the low elevation angle, the 129W satellite cannot be viewed by the TV1/RV1 in the Northeast U.S.
Compatible Antennas
Bell TV Group
Preset Satellite Group
Compatible Antennas
50
Bell TV Dual: 82W – 91W TV3, TV5, TV6*
* TV1/RV1 is limited to the 91W satellite at this time.

Creating a New Satellite Group

If there is no preset satellite group containing the satellites you want to track, you can create your own custom satellite group. Follow these steps:
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
2. Select Create New Group.
3. Choose up to four satellites from the satellite library to include
in your new satellite group.
Important!
When adding linear satellites to a group, be sure to consider the skew angle for each satellite if the antenna is not equipped with automatic skew. In general, if the satellites are greater than 10° apart in longitude, you will not be able to set the LNB at a skew angle that works for all of them. You might need to adjust the skew whenever you switch satellites.
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Satellite Settings
4. Choose a friendly name for your group, so that you can easily
identify it later. Then save your changes.
5. To install the new satellite group in the antenna for tracking,
follow the steps in “Selecting a Satellite Group” on page 49.
NOTE: If you assign your new group the same name as an existing user­defined group, the new group will overwrite the older one. You cannot use any of the names that are reserved for preset groups.
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Satellite Settings
Figure 6-4 Creating a New Satellite Group
52

Changing Satellites in a Group

While you cannot alter the satellites in a preset group, you can change the satellites that are included in any user-defined group. Follow these steps to edit a user-defined group:
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
2. Select the group you want to modify, then select Edit Group.
3. Change any of the four satellites you want to replace. Then
save your changes.
Figure 6-5 Editing a Satellite Group
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Satellite Settings
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Satellite Settings

Changing Satellite Tracking Parameters

A satellite TV service provider may change a transponder frequency or other satellite parameters at any time without warning. Since the antenna uses these parameters to identify and track the satellite, the TV-Hub allows you to change the tracking parameters of any satellite in its library.
NOTE: KVH regularly updates the satellite library for service provider changes. You can download the latest update from the TV-Hub web interface. See “Updating the Satellite Library” on page 88 for details. Your local KVH dealer or distributor will be informed whenever an update is required.
NOTE: You can find satellite information on the web at www.lyngsat.com (not affiliated with KVH).
To manually edit the tracking parameters of a satellite, follow these steps:
1. On the Satellites page of the web interface, click the (i) information icon next to the affected satellite.
2. Make the necessary changes to the tracking parameters. Then save your changes.
Be sure to set the parameters for each polarization/band. Linear satellites use four combinations of polarization/band: Horizontal Low, Horizontal High, Vertical Low, and Vertical High. Circular satellites use two polarizations in a single band: Right and Left.
Editable tracking parameters for any satellite are listed below.
Parameter Description
Frequency 00000 MHz or 10700 MHz-12750 MHz
Symbol Rate 1000-45000 (33000 max if DVB-S2)
FEC Code 1/2, 2/3, 3/4, 3/5, 4/5, 5/6, 5/11, 6/7, 7/8,
8/9, 9/9, or 9/10
54
Satellite ID Hexadecimal (0x####)
Decoder Type QDSS: Legacy DSS
QDC2: Digicipher II QPSK QDVB: Legacy DVB LQPSK: DVB-S2 QPSK L8PSK: DVB-S2 8PSK TQPSK: Turbo QPSK T8PSK: Turbo 8PSK
TracVision TV3 User’s Guide
Satellite Settings
Figure 6-6 Edit Satellite Details
3. If the satellite is a custom user-defined satellite, you can change
the additional parameters listed below.
Parameter Description
Satellite Name User-defined name (e.g., User Sat 1)
Region Africa, Asia, Australia/New Zealand,
Central/South America, Europe, or North America
Orbital Slot (Longitude)
Longitude of the satellite’s position, using the following format: xxx.xxE or xxx.xxW (leading zeros and decimal values are optional)
Pre-Skew -90° to +90°
Figure 6-7 Additional Parameters for User-defined Satellite
NOTE: LNB type and local oscillator frequencies cannot be modified, as they are properties of the LNB installed in the antenna.
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Switching Satellites

7. Switching Satellites

This section explains how to switch between multiple satellites installed in the antenna.
Contents
Automatic Satellite Switching – Linear, DISH Network, or Bell TV..................59
Automatic Satellite Switching – DIRECTV........................................................63
Selecting Automatic Switching Mode..............................................................66
Selecting the Master Receiver ........................................................................67
Manual Satellite Switching..............................................................................68
57
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Switching Satellites

Automatic Satellite Switching – Linear, DISH Network, or Bell TV

In Automatic satellite switching mode, the TV-Hub can accept DiSEqC satellite change commands from linear, DISH Network, or Bell TV receivers that are either:
Connected directly to the TV-Hub’s “Receiver” port
Equipped with an IP AutoSwitch
IP AutoSwitches send DiSEqC commands via your onboard local area network (LAN). See “Network Settings” on page 15 for network setup details.
NOTE: An IP AutoSwitch is not required for a receiver connected directly to the TV-Hub because the TV-Hub has a built-in IP AutoSwitch.
Figure 7-1 IP AutoSwitch Connections
Each receiver and IP AutoSwitch needs to be set up for automatic switching, as explained in the following topics:
“Setting Up a Linear Receiver for Automatic Switching” on
page 60
“Setting Up a DISH Network/Bell TV Receiver for
Automatic Switching” on page 61
“Setting Up an IP AutoSwitch” on page 62
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Switching Satellites
Setting Up a Linear Receiver for Automatic Switching
For automatic switching to work properly with your linear receivers, be sure to set up the satellites in each receiver in the same order as they are set up in the antenna. See “Configuring a Linear Receiver for
Automatic Switching” on page 35 for details.
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Switching Satellites
Setting Up a DISH Network/Bell TV Receiver for Automatic Switching
For automatic switching to work properly with your DISH Network or Bell TV receivers, be sure to observe the following requirements:
Make sure each receiver is DISH pro-compatible. Look for the DISH Pro logo on the box.
Select a preset satellite group (see “Selecting a Satellite
Group” on page 49). User-defined groups are limited to
manual satellite switching only.
Run the TracVision Setup Wizard and initiate a Check Switch test on the receiver when prompted to do so. See
“Running a Check Switch Test on a DISH Network or Bell TV Receiver” on page 40 for details. You can launch the
Setup Wizard from the web interface (go to Settings > General Settings).
NOTE: In some cases, a DISH Network receiver might automatically switch from a high-definition (HD) channel to its standard-definition (SD) equivalent. To prevent this from happening, always tune to the HD-only channels at the upper range of the channel list (above 1000), or set up the receiver to block the SD channels (from the Main Menu, select Locks:5 > Channel Locks:2).
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Switching Satellites
Setting Up an IP AutoSwitch
Whenever you install a new IP AutoSwitch, you need to add it to the Autoswitch page of the web interface. Enter the IP AutoSwitch’s serial number and assign it a friendly name (e.g., “Salon”). You can find the serial number on the bottom of the IP AutoSwitch.
Figure 7-2 Adding an IP AutoSwitch to the Autoswitch Page
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Automatic Satellite Switching – DIRECTV

In Automatic satellite switching mode, the TV-Hub can accept commands from SWM-compatible DIRECTV receivers to automatically switch between the 101W and 119W satellites. (To learn more about SWM technology, see “Understanding DIRECTV SWM
Technology” on page 65.) It receives these commands via your
onboard local area network (LAN). See “Network Settings” on page 15 for network setup details.
NOTE: The 119W satellite only carries local channels for certain regions of the country. (You can find a list of these regions in the Setup Wizard.) If your locals are carried on DIRECTV’s main 101W satellite, you do not need to switch satellites.
Figure 7-3 Example of Network Connections for DIRECTV
Switching Satellites
If the receiver does not have an Ethernet port, or is not MoCA®­enabled, additional equipment may be required – contact a KVH authorized dealer/distributor or KVH Technical Support for details. Genie clients cannot switch satellites; they can only view programming carried by the satellite that is currently selected.
Once your receiver is connected to the network, follow the steps in
“Setting Up a DIRECTV Receiver for Automatic Switching” on page 64 to set it up for automatic switching.
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Switching Satellites
Setting Up a DIRECTV Receiver for Automatic Switching
During system installation, your SWM-compatible receivers should have been set up for you. (See the Installation Guide for details.) If you wish to add a new SWM-compatible receiver, follow these steps:
1. Set the receiver’s Dish Type to 3-LNB and Switch Type to SWM. See “Setting the Dish Type on a DIRECTV Receiver” on
page 38 for details.
2. Set up the receiver to allow external device access. See
“Allowing External Access on a DIRECTV Receiver” on page 37 for details.
3. Add the new receiver to the Autoswitch page of the web interface. Enter the receiver’s IP address and assign it a friendly name (e.g., “Salon”). See “Finding the IP Address of a
DIRECTV Receiver” on page 36 for details on how to find the
receiver’s IP address.
Figure 7-4 Adding a DIRECTV Receiver to the Autoswitch Page
64
Understanding DIRECTV SWM Technology
The TV-Hub has a built-in DIRECTV single wire multiswitch (SWM), allowing you to connect multiple SWM-compatible receivers via a single coax cable. At startup, the SWM allocates one of eight channels to each tuner it detects on the cable. Recording devices will consume more than one channel, as they offer the ability to record on one or more channels while watching another.
Device Tuners
SWM Receiver 1
SWM DVR 2
Genie 5
Genie Client 0
TracVision TV3 User’s Guide
Switching Satellites
Figure 7-5 DIRECTV SWM Technology
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Switching Satellites

Selecting Automatic Switching Mode

To select automatic switching, simply select the Automatic satellite switching mode at the Home page of the web interface.
Figure 7-6 Automatic Satellite Switching on Home Page
66

Selecting the Master Receiver

The master receiver controls satellite selection. The TracVision antenna will switch between satellites automatically as you change channels using the master receiver’s remote control. All other receivers will only be able to select channels that are carried by the currently selected satellite.
NOTE: The system must first be set to Automatic satellite switching mode before you can select a master receiver. See “Selecting Automatic Switching
Mode” on page 66.
To make a different receiver the master, simply select it on the Home page of the web interface.
Figure 7-7 Master Receiver Selection
TracVision TV3 User’s Guide
Switching Satellites
As an alternative, if the receiver is connected to an IP AutoSwitch, you can press the Master Select button on the IP AutoSwitch to make its associated receiver the master.
Figure 7-8 IP AutoSwitch Master Select Button
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Switching Satellites

Manual Satellite Switching

Even if your system is set up for automatic satellite switching, you always have the option to manually switch satellites at the Home page of the web interface. Simply select the Manual satellite switching mode then select the desired satellite from the displayed list of installed satellites.
Important!
When you select Manual switching mode, the system no longer responds to receiver satellite change commands. To restore automatic switching, you need to select the Automatic satellite switching mode at the Home page.
Figure 7-9 Manual Satellite Selection on Home Page
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8. Troubleshooting

This section identifies some basic problems along with their possible causes and solutions. It also explains what the status lights and error messages indicate, how to view the system logs and information, and how to get technical support.
Contents
Basic Checks ...................................................................................................71
Status Information on the Home Page.............................................................73
TV-Hub Status Indicators.................................................................................75
Troubleshooting
IP AutoSwitch Status Indicator ........................................................................77
Error Messages ...............................................................................................78
System Logs ....................................................................................................81
System Information .........................................................................................83
Technical Support............................................................................................84
69

Basic Checks

If you are experiencing a problem receiving satellite TV with your TracVision system, first check the following:
Check the System Status Information
Check the status indicators in the upper-left corner of the Home page of the web interface, or check the three lights on the front of the TV-Hub itself. All three should be lit solid green. See “TV-Hub Status
Indicators” on page 75 for details. Also look for an error message on
the Home page (see “Error Messages” on page 78).
Check for Satellite Signal Blockage
If the antenna is continuously searching for the satellite, check the area around the antenna for blockage. The antenna needs an unobstructed view of the sky to receive satellite signals. See “Avoiding Blockage” on
page 12 for details. Excessive dirt on the radome and severe weather
can also affect reception. If there is no blockage, you might be located outside the coverage area of the selected satellite. Visit
www.kvh.com/footprint for details.
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Troubleshooting
NOTE: The Home page of the web interface indicates the direction in which the antenna is pointing.
Make Sure Your Receivers Are Set Up Properly
Your satellite TV receivers might need to be configured for the desired satellite(s) and/or operating mode. Refer to “Receiver Settings” on
page 33 for details.
Check Power and Cables
Make sure power is applied to all system components. Also make sure all cables are connected tightly. Refer to the Installation Guide for wiring details.
Make Sure the Software and Satellite Library Are Up-to-Date
To update the system to the latest software version, refer to “Updating
the Software” on page 90. To update the satellite library, refer to “Updating the Satellite Library” on page 88.
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Adjust the LNB Skew Angle (Linear Systems Only)
If your antenna is not equipped with automatic skew, you need to manually set the antenna’s LNB to the correct skew angle for the selected satellite and your current location. Refer to “Adjusting the
LNB Skew Angle (Linear Only)” on page 27 for details.
Restart the System
Try restarting the system at the web interface (see “Restarting the
System” on page 93). If you cannot access the web interface, turn off
the TV-Hub at the rear panel power switch, then turn it back on.
72

Status Information on the Home Page

The Home page of the web interface provides basic system status information, as described below.
Figure 8-1 Home Page
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Troubleshooting
Item Description
A Three status indicators match the physical status lights on
the TV-Hub (see “TV-Hub Status Indicators” on page 75)
B Current satellite switching mode: Automatic or Manual
C Currently selected satellite, satellite signal strength, and
general status of the antenna:
•Tracking
•Searching
• Cable Unwrap
• Initializing
• Boot
•Idle
•Error
D Currently selected master receiver (only shown in
Automatic satellite switching mode)
EAntenna model
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Item Description
F Latitude/longitude of your current location, based on GPS
G List of satellites currently installed in the antenna
H Your current true heading (requires NMEA input)
I Direction to the satellite, in relation to the bow of the
input or manual entry
vessel; a green line between the antenna and the satellite indicates the antenna is tracking the satellite
74

TV-Hub Status Indicators

Status lights on the Home page of the web interface and on the front of the TV-Hub itself indicate the current status of the system and can help you identify problems quickly.
Figure 8-2 TV-Hub Status Lights
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Troubleshooting
During normal operation, all three lights should be lit green. The following tables explain what the different light conditions indicate. If an error condition exists, view the error message on the Home page of the web interface (see “Error Messages” on page 78).
NOTE: During startup, each status light will illuminate orange for a few seconds. In addition, all three status lights will alternate orange whenever a software update is in progress.
TV-Hub Light
The table below explains what the TV-Hub light indicates.
State Description
Off TV-Hub is powered off, or there is no power
input
Green TV-Hub is operating normally
Green, Flashing TV-Hub is initializing
Orange, Flashing TV-Hub is operational, but a minor error exists
that you might be able to fix
Red TV-Hub is not operational; a major error exists –
contact KVH Technical Support
Red, Flashing TV-Hub is not operational; a major error exists
that you might be able to fix
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Antenna Light
The table below explains what the Antenna light indicates.
State Description
Off No power input to the antenna
Green Antenna is tracking a satellite
Green, flashing Antenna is initializing or searching for a
Orange Antenna has been halted by a technician
Orange, flashing Antenna is operational, but a minor error exists
Red Antenna is not operational; a major error exists
satellite
that you might be able to fix
– contact KVH Technical Support
Red, Flashing Antenna is not operational; a major error exists
that you might be able to fix
Power Light
The table below explains what the Power light indicates.
State Description
Off TV-Hub is powered off, or there is no power
input
Green Good input power
Red, Flashing Input power is unacceptable; a major error
exists that you might be able to fix
76

IP AutoSwitch Status Indicator

A status light on the IP AutoSwitch indicates the current status of the IP AutoSwitch.
Figure 8-3 IP AutoSwitch Status Light
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Troubleshooting
The table below explains what the IP AutoSwitch status light indicates.
State Description
Off No power input from the receiver
Green Registered with the TV-Hub and currently
selected as the master
Orange Registered with the TV-Hub but not currently
selected as the master
Orange, Flashing Initializing
Red Detected one of the following errors:
• Unable to communicate with the TV-Hub
• Network is not detected
• Unable to register with the TV-Hub
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Error Messages

If any of the Status indicators on the Home page of the web interface are flashing orange, flashing red, or solid red, click on it to view the error message.
Figure 8-4 Example of Error Messages under Status Indicators
The table below lists all of the possible error messages. Many of these faults should only be repaired by a KVH-certified technician; contact KVH Technical Support for assistance (see “Technical Support” on
page 84).
Error Description
100 There is an open circuit in the DC power wires running
between the antenna and the TV-Hub. The TV-Hub detects no DC current feed to the antenna. Check the RF1 cable between the antenna and the TV-Hub.
101 There is a short circuit in the DC power wires running
between the antenna and the TV-Hub. The TV-Hub detects an overload condition. Check the RF1 cable between the antenna and the TV-Hub.
102 The TV-Hub is not providing the proper DC voltage to the
antenna (should be 37.8-46.2 VDC). Contact KVH.
104 The software update file you selected is corrupt. Try a new
update file.
78
105 The TV-Hub is unable to read from or write to its
EEPROM. Contact KVH.
106 The TV-Hub has lost communications with the antenna.
Check the RF1 cable between the antenna and the TV-Hub.
107 The TV-Hub internal temperature exceeds acceptable
limits. If the problem persists, you might need to relocate the unit to an area that provides better ventilation.
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Troubleshooting
Error Description
108 An automated reboot of the TV-Hub is in process to
resolve low memory. No action is required.
109 The TV-Hub is running low on memory but it should be
able to recover without a reboot.
111 The TV-Hub is unable to initialize its built-in wireless
access point (WAP). Contact KVH.
119 The 24 VDC power to the internal SWM module is out of
range. DIRECTV outputs are disabled. Contact KVH.
124 The software update file you selected is not valid for your
antenna model. Try a new update file.
128 The software update failed. Retry updating the software. If
it fails again, check the RF1 cable between the antenna and the TV-Hub.
129 One of the TV-Hub’s power supplies is out of range.
Contact KVH.
130 The TV-Hub DC input voltage is out of range (should be
10-30 VDC). Check the power source that is supplying DC power to the TV-Hub.
200 The antenna is not receiving adequate DC power from the
TV-Hub. Check the RF1 cable between the antenna and the TV-Hub.
203 The antenna’s main board has lost communications with
the azimuth and elevation motors. Contact KVH.
204 The antenna’s main board has lost RF communications.
Contact KVH.
205 The antenna’s azimuth motor has a power failure. Contact
KVH.
206 The antenna’s azimuth motor or limit switch failed.
Contact KVH.
207 The antenna’s elevation motor has a power failure.
Contact KVH.
208 The antenna’s elevation motor or limit switch failed.
Contact KVH.
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Error Description
222 The antenna’s internal temperature exceeds acceptable
223 The antenna’s main board has lost gyro calibration data. A
226 The antenna has lost RF communications. Contact KVH.
227 The antenna’s RF software might be corrupted. Contact
228 The antenna has lost RF communications. Contact KVH.
229 The antenna’s RF software might be corrupted. Contact
231 The antenna’s RF software might be corrupted. Contact
limits. Turn off the system and allow it to cool.
technician should calibrate the antenna’s gyros.
KVH.
KVH.
KVH.
232 The antenna’s RF software might be corrupted. Contact
KVH.
241 The antenna’s main board detects a power failure. Contact
KVH.
269 The main antenna processor detects that LNB voltage is
out of range. Contact KVH.
270 The azimuth or elevation gyro needs to be replaced.
Contact KVH.
272 The antenna’s main software does not match the antenna
type. Contact KVH.
273 The antenna’s motor software does not match the antenna
type. Contact KVH.
275 The azimuth or elevation gyro needs to be replaced.
Contact KVH.
276 The antenna’s main board has lost accelerometer
calibration data. A technician should calibrate the antenna’s accelerometer.
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System Logs

Two system logs are available on the Support page of the web interface to capture historical system data:
Operational Log (see “Operational Log” on page 81)
Event Log (see “Event Log” on page 82)
Operational Log
The Operational Log, when initiated, records all messages that the antenna system generates. To start a new log or view the current log, select Operational Log on the Support page of the web interface. Then select the desired option:
View Current Log: This option simply opens the current
TracVision TV3 User’s Guide
Troubleshooting
Operational Log. You can save this log as a text file (.log extension) to send to a technician or KVH Technical Support.
Start New Log: This option deletes the current Operational
Log and begins recording a new one.
Restart System & Start New Log: This option deletes the
current Operational Log, restarts the antenna, and begins recording a new Operational Log. This log will begin with the system’s startup messages, which include the results of various self-test routines.
Figure 8-5 Operational Log Options
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Event Log
The Event Log keeps a historical record of all major system events, including any error messages the antenna system generates. On the Support page of the web interface, select Event Log. You can then save the log file (.log extension) to your computer or e-mail it to KVH Technical Support.
Figure 8-6 Event Log
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System Information

You can find the serial numbers, software versions, voltages, and other technical information for the TV-Hub and antenna on the Support page of the web interface (go to Support > System Info). You will need this information whenever you contact KVH Technical Support. It is very useful for diagnostics.
Figure 8-7 System Info
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Technical Support

The TracVision system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience an operating problem or require technical assistance, please contact KVH Technical Support:
North/South America, Australasia:
Phone: +1 401 847-3327 E-mail: support@kvh.com
Europe, Middle East, Africa, Asia-Pacific:
Phone: +45 45 160 180 E-mail: support@emea.kvh.com
Please have your system serial numbers and software versions handy before you call (see “System Information” on page 83).
Remote Diagnostics
If your TV-Hub is connected to the Internet via an onboard network, KVH Technical Support might be able to troubleshoot your system remotely over the Internet.
Important!
KVH Technical Support will guide you through the process of enabling remote diagnostics on the TV-Hub. Enable this connection only when requested by KVH Technical Support.
Figure 8-8 Remote Access
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9. Maintenance

This section explains how to perform preventive maintenance to keep the system in tip-top shape. It also explains how to update the software and satellite library, and restart system components.
Contents
Preventive Maintenance ..................................................................................87
Updating the Satellite Library..........................................................................88
Updating the Software.....................................................................................90
Corrective Maintenance...................................................................................92
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Restarting the System .....................................................................................93
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Preventive Maintenance

The following tasks should be performed periodically to help maintain peak performance:
•Vacuum the vents on the TV-Hub. Air needs to flow through these
vents to cool the electronic components and prevent overheating.
Figure 9-1 Vents on TV-Hub
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Maintenance
Clean the outside of the antenna with fresh water to remove grime.
Dirt buildup can affect reception of satellite signals. You may use mild detergent, but avoid abrasive cleansers and high-pressure water.
Inspect the cable connections at the TV-Hub for any wear and tear.
Repair any damaged cables.
Ensure the system is running the latest software version. See
“Updating the Software” on page 90 for details. Also make sure
the TV-Hub’s satellite library is up to date. See “Updating the
Satellite Library” on page 88 for details.
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Updating the Satellite Library

Service providers occasionally change the tracking parameters of their satellites, necessitating an update to the data in the TracVision satellite library. You can update your system’s satellite library to the latest version at any time by downloading the file from KVH’s Update server and uploading it to the TV-Hub. When you update the library, the new version simply overwrites the previously installed version.
Important!
With the exception of user-defined satellites, updating the satellite library overwrites any changes you have made to the satellites’ tracking parameters. All parameters for preset satellites revert to their factory default settings.
Use one of the following methods to update the satellite library:
Using an Onboard Network with Internet Access
If the TV-Hub is connected to an onboard network that has an Internet connection, you can use that connection to download the library file. Follow these steps:
1. Connect your computer to the same network as the TV-Hub.
2. At the Updates page of the web interface, select the satellite
library. Then select Download Update. This will download the latest version of the library file onto your computer.
3. Select Install Update. Then navigate to and select the library file (it has a .xml extension) saved on your computer. It will only take a few seconds for the update to complete.
Using an iPhone/iPad
If you have an iPhone or iPad, and your device has an Internet connection, you can use the TracVision TV/RV App to download the latest library file and upload it to the system. You can download the App for free from the Apple iTunes App Store.
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Using a Computer with Internet Access
If your computer has an Internet connection, you can use that connection to download the library file. Follow these steps:
1. Download the latest version of the library file onto your computer from the KVH website (go to www.kvh.com/
Support/Product-Support-Library/Software-Updates).
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2. Once you have downloaded the file onto your computer, use
the same computer to access the TV-Hub’s web interface (see
“Accessing the Web Interface” on page 14).
3. At the Updates page of the web interface, select the satellite
library then select Install Update. Navigate to and select the library file (it has a .xml extension) saved on your computer. It will only take a few seconds for the update to complete
Figure 9-2 Satellite Library Update
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Maintenance

Updating the Software

KVH periodically releases new versions of software to enhance the performance and capabilities of the system. You can update your system to this latest software at any time by downloading the file from KVH’s web server and uploading it to the system. When you update the software, the new version simply overwrites the previously installed version. A single software package includes updates to all components in the antenna and TV-Hub.
Use one of the following methods to update the software:
Using an Onboard Network with Internet Access
If the TV-Hub is connected to an onboard network that has an Internet connection, you can use that connection to download the software. Follow these steps:
1. Connect your computer to the same network as the TV-Hub.
2. At the Updates page of the web interface, select the antenna.
Then select Download Update. This will download the latest version of the software onto your computer via the onboard network’s Internet connection.
3. Select Install Update. Then navigate to and select the update file (it has a .kvh extension) saved on your computer.
4. Wait for the update to complete. It may take up to 45 minutes.
Using an iPhone/iPad
If you have an iPhone or iPad, and your device has an Internet connection, you can use the TracVision TV/RV App to download the latest software and upload it to the system. You can download the App for free from the Apple iTunes App Store.
Using a Computer with Internet Access
If your computer has an Internet connection, you can use that connection to download the software. Follow these steps:
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1. Download the latest version of software onto your computer from the KVH website (go to www.kvh.com/Support/
Product-Support-Library/Software-Updates).
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2. Once you have downloaded the file to your computer, use the
same computer to access the TV-Hub’s web interface (see
“Accessing the Web Interface” on page 14).
3. At the Updates page of the web interface, select the antenna
then select Install Update. Navigate to and select the update file (it has a .kvh extension) saved on your computer.
4. Wait for the update to complete. It may take up to 45 minutes.
NOTE: The TV-Hub’s status lights will alternate orange while the update is in progress.
Figure 9-3 Antenna Software Update (TV5 shown)
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Corrective Maintenance

If a system component fails, it will need to be replaced by a KVH­certified technician. Instructions are provided with the replacement part.
Important!
Field replaceable units should only be replaced by a trained, KVH­certified technician. To find a technician near you, visit
www.kvh.com/wheretogetservice or contact KVH Technical Support
(see “Technical Support” on page 84).
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Restarting the System

If you experience a problem with the system, you may need to restart the hardware. You can restart the following system components at the web interface (go to Support > Restart System).
Restart Antenna: Restarts the TracVision antenna. Choose this
option whenever the antenna is unable to find the satellite.
Restart All: Restarts both the TV-Hub and the antenna. Choose
this option if the problem cannot be isolated to the antenna.
Figure 9-4 Restart System Menu
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Appendix A. Specifications
This section provides the technical specifications of the TracVision system’s components.
Contents
System Specifications ..................................................... 97
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Specifications
95

System Specifications

NOTE: All specifications are subject to change without notice.
TracVision TV3 Antenna Specifications
Attribute Rating
Meets Inmarsat BGAN operational, survival, vibration, and shock specifications
Dimensions 15.5" (39.4 cm) OD x 17.6" (44.7 cm) H
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Specifications
Weight
Temperature Operating: -13°F to +131°F (-25°C to 55°C)
Input power 42 VDC (from TV-Hub), 42 W nominal
Minimum EIRP 50 dBW (Ku-band)
Frequency range 10.7 to 12.75 GHz
Polarizations
LNB options
Elevation range 10° to 80°
Azimuth range
• Linear dual-output version: 20 lbs (9.1 kg)
• All other versions: 17 lbs (7.7 kg)
Survival: -13°F to +158°F (-25°C to +70°C)
• Vertical/horizontal, high/low band
• Simultaneous LHCP (left-hand circular polarization) and RHCP (right-hand circular polarization)
• Linear Universal Single
• Linear Universal Dual
•Circular
• Linear Universal Dual version: 720°
• All other versions: Continuous
Skew control Manual
Cable connections 75 type “F” connector
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TV-Hub Specifications
Attribute Rating
Meets Inmarsat operational, survival, and shock specifications
Dimensions 11.2" (28.5 cm) W x 8.5" (21.6 cm) D x 2.8"
Weight 10 lbs (4.5 kg)
Temperature Operating: 5°F to +131°F (-15°C to 55°C)
Input power 10-30 VDC
Output power 42 VDC
(7.1 cm) H
Survival: 5°F to +158°F (-15°C to +70°C)
Supported RF1 cable to antenna
Supported NMEA messages
Up to 100 ft (30 m): RG-6 Up to 200 ft (60 m): RG-11
NMEA 0183 (4800 baud): $--HDG, HDM, HDT, OSD, THS, VHW, RMC
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www.kvh.com
KVH Industries, Inc.
World Headquarters
Middletown, RI U.S.A.
Tel: +1 401 847 3327 Fax: +1 401 849 0045
E-mail: info@kvh.com
KVH Industries A/S
EMEA Headquarters
Kokkedal, Denmark
Tel: +45 45 160 180 Fax: +45 45 160 181
E-mail: info@emea.kvh.com
KVH Industries Pte Ltd.
Asia-Pacific Headquarters
Singapore
Tel: +65 6513 0290 Fax: +65 6472 3469
E-mail: info@apac.kvh.com
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