TracVision R1DX Installation Manual

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TracVision® R1DX

with Multi-service Interface Box/Controller

TracVision R1DX Installation Guide

Multi-service Interface Box/Controller Configuration

These instructions explain how to install the TracVision R1DX satellite TV antenna system on a vehicle. Complete instructions on how to use the system are provided in the User’s Guide.

Installation Steps

1. Inspect Parts and Get Tools ...............3

2. Plan the Installation.............................4

3. Prepare the Antenna ...........................5

4. Wire the Antenna ................................6

5. Mount the Antenna .............................7

6. Wire the Interface Box.........................8

7. Connect Power.....................................9

8. Mount the Interface Box ...................10

9. Turn On the System...........................11

10. Set Up the System..............................12

11. Enter Latitude & Longitude.............14

12. Run Check Switch Tests....................15

13. Educate the Customer.......................17

Who Should Install the System?

To ensure a safe and effective installation, KVH recommends that a KVH-authorized technician install the TracVision R1DX antenna. To find a technician near you, please visit www.kvh.com/

wheretogetservice.

Technical Support

If you need technical assistance, please contact KVH Technical Support:

Phone: +1 401 847-3327 E-mail: techs@kvh.com

(Mon.-Fri., 9 am-6 pm ET; Sat. 9 am-2 pm ET)

KVH, TracVision, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries, Inc.

All other trademarks are property of their respective companies. The information in this document is subject to change without notice.

Always lift the antenna by the baseplate and never by the radome or any portion of the internal antenna assembly (see Figure 1).

IMPORTANT!

Radome

Baseplate

Antenna

Figure 1: TracVision R1DX System Components

Figure 2: KVH-Validated Receivers

Standard-Definition Models

DIRECTV DISH Network

D12 D11

(discontinued)

D10 (discontinued)

311 (discontinued) 211k 211

High-Definition (HD) Models

DIRECTV DISH Network

HD not supported 211k

211

Before you begin, follow these steps to make sure you have everything you need to complete the installation.

NOTE: Henceforward, this manual uses the term “interface box” to refer to the multi-service interface box/controller.

a. Unpack the box and ensure it contains

everything shown on the Kitpack Contents List. Save the packaging for future use.

b. Carefully examine all of the supplied parts to

ensure nothing was damaged in shipment.

Inspect Parts and Get Tools

Multi-service Interface Box/Controller

c. Gather all of the tools and materials listed

below. You will need these items to complete the installation.

• #2 Phillips screwdriver

• 7/16" open-end wrench

•Cutting pliers

• Silicone sealant, RTV, or equivalent

• Construction adhesive suitable for the roof

• Fasteners suitable for mounting the antenna to the roof

• 5/8"- diameter hole saw

• Augat IT1000 connector installation tool (KVH part #19-0242)

• Eight 1/4" fasteners (see “Mount the Interface Box” on page 10)

• RG-6 or RG-11 RF coax cable(s) to connect the receiver(s) (see “Wire the Interface Box” on page 8)

• Satellite TV receiver(s) for your desired service (see Figure 2 for a list of validated

receivers; for information on connecting different receiver models, contact KVH Technical Support at 401-847-3327)

Figure 3: Blockage from Obstruction

Obstruction

Height (A)

Min. Distance

from Antenna (B)

8" 19.5"

10" 26"

12" 32.5"

14" 39"

16" 45.5"

When placed on the mounting surface, all four mounting plates must lay flat against the roof (within 7/16") to avoid warping the base and damaging the antenna.

IMPORTANT!

Cable Connector

FWD

Antenna

(Top View)

Antenna

(Side View)

13.13"

Antenna

(Top View)

Ø13.5"

1.5"

Mounting Plate

5 x Ø0.19"

Front of Vehicle

Vehicle

Centerline

Figure 4: Antenna Dimensions

Plan the Installation

Before you begin, consider the following installation guidelines:

• Minimize blockage. The antenna requires a clear view of the southern sky to receive satellite TV. Using the guidelines in Figure 3 as a guide, mount the antenna a suitable distance away from obstructions on the roof, such as air conditioners.

• Ensure the mounting surface is flat and strong enough to support the antenna’s weight (7.5 lbs).

• Select an antenna mounting location on the centerline of the vehicle with the antenna’s cable connector facing the rear of the vehicle (see Figure 4).

NOTE: A template showing the exact locations of the antenna mounting holes and the dimensions between them is provided in the Welcome Kit.

Blocked!

Vehicle Roof

Obstruction

Antenna

• Be sure to mount the antenna near enough to the interface box to allow you to connect the 50-ft. coax cable between them, while still maintaining sufficient slack in the cable.

NOTE: If you need to use a longer cable, use an RG6 (75 ohms) cable that does not exceed 80 feet in length.

• Once you’ve chosen a location for the antenna, identify a safe location nearby for the 5/8" cable access hole in the roof. It should be located at least 6" away from the connector. Make sure you will not drill into any existing wires or aesthetic structures inside the vehicle.

• When choosing a location for the interface box and receiver(s), find a dry, wellventilated area inside the vehicle away from any heat sources. Also be sure the front panel

of the interface box will be easily accessible to the user.

Figure 5: Attaching the Mounting Plates

Follow these steps to attach the four mounting plates to the antenna’s baseplate.

a. Attach the four supplied metal mounting

plates to the bottom of the antenna using the eight M5 screws supplied in the kitpack (see Figure 5).

b. Over each mounting plate, fit a supplied

rubber bumper into the hole in the antenna’s baseplate (see Figure 5).

c. Carefully carry the antenna to the roof of the

vehicle.

Prepare the Antenna

Mounting Plate (x4)

M5 Screw (x8)

Rubber Bumper (x4)

Do not kink the cable. Maintain a bend radius of at least 3 inches.

IMPORTANT!

Figure 6: Connecting the Antenna Cable

Figure 7: Mounting the Clamshell Ventilator

Follow these steps to connect the antenna cable to the antenna.

a. At the location you chose in Step 2 on page 4,

use a 5/8" hole saw to cut out a cable access hole in the vehicle’s roof. Smooth the edges of the hole to protect the cable.

b. Route the RG6 antenna cable (the end with

the straight connector) down through the cable access hole and into the vehicle. You may remove the straight rubber boot for easier cable routing. Later, you will connect this end of the cable to the interface box.

c. Connect the RG6 antenna cable (the end with

the right-angle connector and rubber sealing boot) to the antenna. Hand-tighten, then tighten with a 7/16" wrench for 1/4 turn to ensure an electrical and weather-proof connection (see Figure 6).

Wire the Antenna

d. Position the rubber boot over the connector to

help protect the connector from the elements.

e. Leave an adequate service loop,

approximately 8" of slack, in the antenna cable for easy serviceability.

f. Seal the cable access hole with a liberal

amount of silicone sealant (or equivalent) to protect against leakage.

g. Install the supplied clamshell ventilator over

the cable access hole. The clamshell’s opening should face the rear of the vehicle. Secure in place with the three #6 screws supplied in the kitpack (see Figure 7). Then seal the screws with silicone sealant (or equivalent).

#6 Screw (x3)

Antenna

Cable

Vehicle

Roof

Clamshell Ventilator

To Interface Box

Due to the variation in RV roof construction, consult with the RV manufacturer to determine the safest fastening method.

IMPORTANT!

Cable Connector

Antenna

(Top View)

Antenna

(Top View)

Mounting Plate (x4)

Ø0.19" Mounting Hole (x20)

Front of Vehicle

Vehicle

Centerline

Figure 8: Mounting the Antenna

Follow these steps to mount the antenna to the roof.

a. Apply appropriate construction adhesive to

the bottom of the antenna’s four mounting plates across all of the holes.

b. At the mounting location you chose in Step 2

on page 4, place the antenna on the centerline of the roof so that the cable connector faces the rear of the vehicle (see Figure 8).

c. Attach the four antenna mounting plates to

the roof using 20 fasteners appropriate for the roof’s construction (see Figure 8).

Mount the Antenna

d. Seal all fasteners with silicone sealant (or

equivalent).

Terminate all RF coaxial cables, including the antenna cable, with Snap-N-Seal

F-connectors using an Augat IT1000 tool. Low-quality connectors will degrade system performance and KVH’s warranty does not cover repairs resulting from the use of such connectors.

IMPORTANT!

Figure 9: Wiring the Interface Box

Figure 10: Destacker Models to Connect Additional Receiver(s)

# of Addl. Receivers Destacker Model

1Single-output

(KVH part #19-0347)

2Dual-output

(KVH part #19-0410)

Satellite In

Stacked

Output

Interface Box

Additional Satellite TV Receiver

INPUT To TV

OUTPUT / To RECEIVER

Destacker

Purchased Separately (See table for model required)

Input

Output

Figure 11: Connecting an Additional Receiver

Wire the Interface Box

Follow these steps to connect the antenna cable and receiver(s) to the interface box.

a. Connect the antenna cable (A) to the “To

KVH Antenna” jack on the interface box (see Figure 9).

b. Connect an RF coaxial cable (B) from the

“Unstacked Output” jack on the interface box to the “Satellite In” jack on the receiver. This receiver will control satellite selection.

Antenna

(A)

Roof

Interface Box

Unstacked

Output

To KVH Antenna

(B)

Primary Satellite TV Receiver

Satellite In

c. Connect the receiver to the customer’s

television. Follow the instructions in the receiver’s manual.

d. If you need to connect an additional receiver,

connect the receiver to the “Stacked Output” jack on the interface box through an in-line destacker (see Figure 10 and Figure 11).

The destacker converts the stacked signal from the interface box into an unstacked signal, which receivers are configured to decode.

CAUTION

For your own safety, shut down vehicle power before you connect the wires.

Ground

Input Power (10-16 VDC)

Red

Black

Powe r

Figure 12: Interface Box Power Wiring

The interface box requires 10-16 VDC power input supporting 50 watts (4.2 amps @ 12 VDC). Follow these steps to connect power to the interface box.

a. Before you connect the power wires, turn off

vehicle power and test the circuit to ensure no power is present.

b. Connect the individual power wires to a

dedicated 12 VDC circuit. Connect the negative (black) wire to ground (power return), and connect the positive (red) wire to clean +12 VDC vehicle power.

Connect Power

NOTE: If vehicle power fluctuates or is noisy, KVH recommends that you use an AC/DC power supply (KVH part #72-0206-01) to provide stable power to the interface box.

c. Plug the other end of the wires into the

“Power” jack on the rear panel of the interface box (see Figure 12).

d. Connect power to the receiver(s). Follow the

instructions in the receiver’s manual.

Figure 13: Interface Box Mounting

To avoid overheating, do not block the upper vents of the interface box.

IMPORTANT!

Once all cables are connected, follow these steps to install the interface box inside the vehicle.

a. Attach the two mounting brackets to the

sides of the unit using three #2-56 screws. Simply screw these fasteners into the vent slots (see Figure 13).

Mount the Interface Box

1⁄4" Fasteners (x4)

(not supplied)

#2-56 x 1⁄4" Screws (x3)

b. Secure the brackets to the mounting surface

using appropriate 1/4" fasteners (not supplied).

NOTE: Be sure to leave enough slack in the connecting cables (service loop) for easy serviceability.

Bracket

Figure 14: Interface Box Power Switch and Status Lights

Figure 15: “System Needs Setup” Screen

Figure 16: Interface Box Buttons

Follow these steps to turn on the system for the first time.

a. Ensure the antenna has a clear, unobstructed

view of the sky.

b. Apply power to the TV and receiver.

c. Press the power switch on the front of the

interface box to apply power to the TracVision system (see Figure 14).

d. Wait while the antenna searches the sky for

the satellite. Within a few minutes, all three status lights on the front of the interface box should be lit green (see Figure 14).

NOTE: If all three status lights are not lit green, refer to the User’s Guide for troubleshooting information.

e. Verify that the “System Needs Setup” screen

is displayed on the interface box (see Figure 15).

Turn On the System

Power Switch

Status Lights

f. Using the buttons on the interface box front

panel (see Figure 16), follow the steps in the next section to set up the TracVision system for the customer’s service provider:

Option 1 - DISH Network (see page 12)

Option 2 - DIRECTV (see page 13)

NOTE: If you do not see an operating mode on the following pages that tracks your desired set of satellites, you can select up to five satellites in Manual mode instead. Refer to the User’s Guide for details.

TRACKING DTV 101 SYSTEM NEEDS SETUP

Figure 17: DISH Network Setup

Figure 18: Recommended Areas for DISH 1000 Satellites

Set Up the System

Follow these steps and refer to the flowchart in Figure 17 to set up the system for DISH Network.

a. Press any button on the interface box front

panel.

b. At “Service= DIRECTV?,” press CHANGE

until the display shows “Service= DISH.” Then press ACCEPT.

c. At “Mode= DISH 1000/129,” press CHANGE

until the display shows the desired mode. Then press ACCEPT.

You may select any one of the following DISH Network modes:

Mode Satellites Tracked

DISH 1000/129 119, 110, and 129

DISH 1000/61 119, 110, and 61

DISH 500 119 and 110

Option 1 - DISH Network

TRACKING DTV 101 SYSTEM NEEDS SETUP

SERVICE= DIRECTV? CHANGE ACCEPT

SERVICE= DISH? CHANGE ACCEPT

MODE= DISH 1000/129? CHANGE ACCEPT

MODE= DISH 1000/61? CHANGE ACCEPT

Press any button to begin.

Press CHANGE until desired mode displays; then press ACCEPT.

DISH 1000/129 or DISH 1000/61

Select one of these modes for DISH Network’s three-satellite service (DISH 1000). Use the map in Figure 18 to help determine the appropriate DISH 1000 mode for your geographic area. Check with DISH Network for local channels availability.

DISH 500

Select this mode if you wish to receive programming from the 119 and 110 satellites for DISH 500 service.

d. Be sure to follow the instructions in Step 11

(page 14) to enter your position and Step 12 (page 15) to set up your receiver(s).

MODE= DISH 500? CHANGE ACCEPT

INSTALLING DISH SATS

RESTARTING ANTENNA

Displays satellites installed for the selected mode.

= DISH 129 Satellite Recommended

= DISH 61 Satellite Recommended

Figure 19: DIRECTV Setup

Set Up the System

Follow these steps and refer to the flowchart in Figure 19 to set up the system for DIRECTV.

a. Press any button on the interface box front

panel.

b. At “Service= DIRECTV?,” press ACCEPT.

c. At “Mode= Tri-Sat Auto,” press CHANGE

until the display shows the desired mode. Then press ACCEPT.

You may select any one of the following DIRECTV modes:

Mode Satellites Tracked

Tri-Sat Auto Not used

Tri-Sat Pairs Not used

Dual-Sat 101 and 119

Tri-Sat Auto or Tri-Sat Pairs – Not Used

Do not use either of these modes for a new installation. The Tri-Sat Auto mode supports the Tri-Sat AutoSwitch; the Tri-Sat Pairs mode supports the HDTV Converter. These HDTV devices are no longer available.

Option 2 - DIRECTV

TRACKING DTV 101 SYSTEM NEEDS SETUP

SERVICE= DIRECTV? CHANGE ACCEPT

MODE= TRI-SAT AUTO? CHANGE ACCEPT

MODE= TRI-SAT PAIRS? CHANGE ACCEPT

MODE= DUAL-SAT? CHANGE ACCEPT

INSTALLING DTV SATS 101 119

RESTARTING ANTENNA

Press any button to begin.

Press CHANGE until DUAL-SAT is displayed.

Dual-Sat

Select this mode to receive programming from the 101 and 119 satellites for DIRECTV service.

Figure 20: Latitude/Longitude Setting

125° W

110° W

90° W

70° W

55° W

125° W

110° W

90° W

70° W

50° W

55° N

45° N

LAT

LONG

125° W

110° W

90° W

70° W

125° W

110° W

90° W

75° W

83° W

78° W

40° N

32° N

27° N

LAT

LONG

Figure 21: Latitude/Longitude Data for North America

Enter Latitude & Longitude

Follow these steps and refer to the flowchart in Figure 20 to enter your vehicle’s latitude and longitude into the system. The antenna will use your position information to speed up satellite acquisition, which is critical for DISH Network configurations. If the antenna knows where you are, it knows where it should start looking for the satellite.

If you don’t know your latitude/longitude, simply use the latitude and longitude for your region shown in Figure 21. For example, if you are located in San Francisco, CA (region #11), you would enter 40° N latitude and 125° W longitude.

a. Press MENUS on the interface box front

panel until the display shows “Lat/Long.”

b. At “Lat/Long= 41N, 071W,” press CHANGE.

c. Press CHANGE again. A cursor appears

under the first number in the displayed latitude.

Press MENUS until LAT/LONG is displayed.

LAT/LONG= 41N, 071W NEXT MENU CHANGE

LAT/LONG= 41N, 071W? CHANGE ACCEPT

LAT/LONG= 41N, 071W CHANGE ACCEPT

LAT/LONG= 55N, 125W? CHANGE ACCEPT

RESTARTING ANTENNA

Press CHANGE to set each digit plus N/S (north or south) and E/W (east or west). Press ACCEPT to save each digit.

d. Press CHANGE until the number is set to the

first digit of your vehicle’s current latitude. Then press ACCEPT. The cursor moves to the next number.

e. Repeat Step d to set the remaining digits

(plus North/South and East/West directions) of your latitude and longitude. Once you have set the entire position, the cursor disappears from the display.

f. Press ACCEPT. The antenna restarts. Wait

one minute for system startup.

If you purchased a preconfigured DISH receiver from KVH, you only need to run one Check Switch test to set up the system.

IMPORTANT!

Figure 22: Expected Check Switch Results

DISH 1000/129 Results

DISH 1000/61 Results

DISH 500 Results

Port 123

Satellite 119 110 129

Trans OKOKOK

Status Reception Verified

Switch SW64

Port 123

Satellite 119 110 61.5

Trans OKOKOK

Status Reception Verified

Switch SW64

Input 1122

Satellite 119 119 110 110

Polarity Odd Even Odd Even

Status Reception Verified

Switch SW42

Run Check Switch Tests

If you set up the system for DISH Network, follow these steps to run the receiver’s Check Switch test as required.

Primary Receiver - 2 Check Switch Tests

Follow these steps to run two Check Switch tests on the primary receiver, which is connected to the “Unstacked Output” jack on the interface box. This receiver will control satellite selection.

a. Park the vehicle in a blockage-free area.

Ensure the antenna has an unobstructed view of the sky.

b. Apply power to the TV and receiver. (If the

antenna is turned off, turn it back on and wait a few minutes for startup.)

DISH Network Only

c. Using the receiver’s remote, go to the “Point

Dish/Signal Strength” screen (press MENU, 6, 1, 1 on most models).

d. Choose Check Switch, then press SELECT.

e. Choose Test, then press SELECT.

f. Wait at least 15 minutes, or until the interface

box shows “Please run another Check Switch,” before proceeding to allow the antenna to find all of the satellites. Disregard any messages on the TV; they do not correctly indicate when the antenna is ready for the next Check Switch test.

g. Once you have waited the proper amount of

time, choose Test, then press SELECT to run a second Check Switch test.

h. Refer to the tables in Figure 22 and verify the

values displayed on your TV match those required for your selected mode.

If your values match, exit the menu. The receiver will download the program guide.

If your values do not match, follow the steps on the next page to reset the system before retrying this procedure.

Figure 23: Factory Reset

Press MENUS until DIAGNOSTICS= No is displayed.

DIAGNOSTICS= NO NEXT MENU CHANGE

DIAGNOSTICS= YES? CHANGE ACCEPT

ENTERING DIAGNOSTICS

SYSTEM RESET= YES? CHANGE ACCEPT

SYSTEM RESET

RESET TO FACTORY? ACCEPT EXIT

TRACKING DTV 101 SYSTEM NEEDS SETUP

SYSTEM RESET= NO NEXT MENU CHANGE

Continued Run Check Switch Tests

Resetting the System Before Retrying

If the receiver Check Switch results displayed on the TV do not match the expected values shown in Figure 22 on page 15, follow these steps and refer to the flowchart in Figure 23 to reset and reconfigure the system.

a. On the interface box, press MENUS until the

display shows “Diagnostics= No.”

b. Press CHANGE until the display shows

“Diagnostics = Yes.” Then press ACCEPT.

c. At “System Reset= No,” press CHANGE

until the display shows “System Reset = Yes.” Then press ACCEPT.

d. At “Reset to Factory?,” press ACCEPT.

e. Wait a few minutes for the system to reset to

its factory conditions.

f. When the display shows “System Needs

Setup,” repeat the setup procedure on page 12.

g. Be sure the vehicle is parked in a blockage-

free area, and make certain the antenna has a clear, unobstructed view of the sky.

h. Repeat the Check Switch steps on page 15.

DISH Network Only

Additional Receiver(s) - 1 Check Switch Test

If you connected multiple receivers, follow these steps to run a Check Switch test on each additional receiver (one at a time), unless it is a

preconfigured DISH receiver. When you are done, reconnect the receivers as before.

a. Temporarily disconnect the primary receiver

from the “Unstacked Output” jack.

b. Connect the additional receiver to the

“Unstacked Output” jack.

c. Perform Steps a-e on page 15 to run a single

Check Switch test on the receiver.

d. Wait 15 minutes, then verify the values on the

TV match the values shown in Figure 22 on page 15. If your values do not match, try running another Check Switch test.

CAUTION

In the unlikely event that you need to remove the radome, remove power from the antenna first because the antenna’s moving parts can cause injury.

WARNING

It is dangerous to watch TV while driving a vehicle. While the vehicle is in motion, the system is intended for passenger use only.

Figure 24: Receiver Activation

Service: Call to Activate:

DISH

1-866-399-8509

(Mon.-Fri., 8:30 am - 5 pm ET)

DIRECTV

1-866-551-8004

(24 hours, 7 days a week)

Figure 25: Blockage Example

The installation process is complete! Before you leave the vehicle, test the system to verify the antenna works properly. Then give the Customer Welcome Kit and all manuals to the customer and explain how to use the system. Also be sure the customer understands the following:

• Keep the radome installed on the antenna at all times. The radome protects the antenna’s moving parts from wind, rain, and debris.

Educate the Customer

Blocked!

• The receiver must be activated before it can decode satellite TV signals. Refer to Figure 24 for activation details.

• The antenna must have a clear view of the sky to receive satellite TV. Common causes of blockage include trees, buildings, bridges, overpasses, and mountains (see Figure 25). The TracVision system will not work inside a garage. Heavy rain or snow might also temporarily interrupt reception.

• Clean the antenna regularly. Dirt buildup on the radome can affect satellite TV reception.

• (DISH 1000 only) You may need to change the operating mode when traveling between regions (see page 12 for details).

• Please register the system with KVH. The registration process is quick, easy, online, and ensures the best possible service from KVH. Visit www.kvh.com/register or refer to the Product Registration Form for details.

• The vehicle must be located within the selected satellite’s coverage area. To view satellite coverage maps, visit: www.kvh.com/

footprint.



www.kvh.com

KVH Industries, Inc.

World Headquarters

Middletown, RI U.S.A.

Tel: +1 401 847 3327 Fax: +1 401 849 0045

E-mail: info@kvh.com

KVH Europe A/S

EMEA Headquarters

Kokkedal, Denmark

Tel: +45 45 160 180 Fax: +45 45 160 181

E-mail: info@emea.kvh.com

KVH Singapore

Asian Headquarters

Singapore

Tel: +65 6513 0290 Fax: +65 6472 3469

E-mail: info@asia.kvh.com

KVH Norway AS

Horten, Norway

Tel: +47 33 03 05 30 Fax: +47 33 03 05 31

E-mail: info@no.kvh.com

TracVision R1DX Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Installation Steps

Who Should Install the System?

Related Documentation

Technical Support

Inspect Parts and Get Tools

Plan the Installation

Prepare the Antenna

Wire the Antenna

Mount the Antenna

Wire the Interface Box

Connect Power

Mount the Interface Box

Turn On the System

Enter Latitude & Longitude

Educate the Customer