TracVision M5, M7 User Manual

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TracVision M5/M7

Switchplate Configuration

TracVision M5/M7 User’s Guide

TracVision M5/M7

Switchplate Configuration User’s Guide

This user’s guide provides all of the basic information you need to operate, set up, and troubleshoot the TracVision M5/M7 satellite TV antenna system. For detailed installation information, please refer to the TracVision M5/M7 Installation Guide.

Please direct questions, comments, or suggestions to:

KVH Industries, Inc. KVH Europe A/S

50 Enterprise Center Kokkedal Industripark 2B Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark Tel: +1 401 847-3327 Tel: +45 45 160 180 Fax: +1 401 849-0045 Fax: +45 45 160 181 E-mail: info@kvh.com E-mail: info@kvh.dk Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated!

KVH Part # 54-0419 Rev. D

U.S. Patents Pending

TracVision and KVH are registered trademarks of KVH Industries, Inc.

The unique light-colored dome with dark contrasting base is a registered trademark of KVH Industries, Inc.

DVB (Digital Video Broadcasting) is a registered trademark of the DVB Project.

DIRECTV is an official trademark of DIRECTV, Inc.

DISH Network is an official trademark of EchoStar Communications Corporation.

ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services.

All other trademarks are the property of their respective owners.

1Introduction

Using this Manual..............................................................................3

System Overview...............................................................................5

Circular and Linear Versions..............................................................7

2Operation

Receiving Satellite TV Signals.........................................................11

TracVision M5/M7 User’s Guide

Table of Contents

Turning the System On/Off..............................................................12

Changing Channels and Switching Between Satellites

(Circular Versions)...........................................................................13

Changing Channels and Switching Between Satellites

(Linear Versions)..............................................................................19

Receiver Requirements ...................................................................21

Product Care....................................................................................23

3 Settings

Connecting a PC to the Maintenance Port.......................................27

Setting Sleep Mode .........................................................................29

Setting Latitude and Longitude........................................................30

Setting the LNB Skew Angle (Linear Versions)................................31

Determining Which Satellites are Configured for Tracking .............36

DISH 1000 Setup..............................................................................38

DISH 500/ExpressVu Setup..............................................................43

European Tri-Sat Setup...................................................................46

Configuring the Antenna to Track Different Satellites.....................48

Switching Between Installed Satellites Using a PC.........................51

TracVision M5/M7 User’s Guide Table of Contents

4 Troubleshooting

A Wiring Diagrams

Five Simple Checks..........................................................................55

Troubleshooting Matrix....................................................................56

Causes and Remedies for Operational Issues..................................57

Technical Support............................................................................61

Wiring Diagram for One or Two Receivers ......................................65

Wiring Diagram for Three or Four Receivers

(Circular Version).............................................................................66

Wiring Diagram for Three or Four Receivers

(Linear Quad-Output LNB Version)...................................................67

B Position Grids

European Position Grid.....................................................................71

North American Position Grid...........................................................72

1. Introduction

This chapter provides a basic overview of this manual and your TracVision system.

Contents

Using this Manual.............................................................. 3

System Overview...............................................................5

Circular and Linear Versions..............................................7

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Using this Manual

This is an important notice. Be sure to read these carefully to ensure proper operation and configuration of your TracVision system.

IMPORTANT!

This manual provides complete operation, setup, and troubleshooting information for your TracVision system, as well as wiring diagrams for various TracVision M5/M7 system configurations.

Who Should Use This Manual

The user should refer to the “Operation” chapter to learn how to operate the system.

The user, installer, or servicing technician should refer to the “Settings” chapter for information on configuring the system and the “Wiring Diagrams” appendix for information on connecting additional receivers.

The user and/or servicing technician should refer to the “Troubleshooting” chapter to help identify the cause of a system problem.

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Notifications Used in this Manual

This manual uses the following notifications to call attention to important information:

This is a danger, warning, or caution notice. Be sure to read these carefully to avoid injury!

NOTE: Notes contain useful information about system settings.

TIP: Tips contain helpful information, allowing you to get the most out of

your TracVision system.

CAUTION

TracVision M5/M7 User’s Guide Chapter 1 - Introduction

Typographical Conventions

This manual uses the following typographical conventions:

Text Example Description

HALT

System Overview

TracVision Antenna

Switchplate

Purchased Separately

Vessel Power

12 - 16 VDC

Power

Data

Satellite Receiver(s)

TV(s)

Your TracVision M5/M7 system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your vessel’s audio/video entertainment system. A basic system is illustrated below.

Figure 1-1 TracVision System Diagram (Typical Installation)

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

TIP: Receiver wiring diagrams are provided in Appendix A on page 63.

Antenna Unit

The antenna unit houses the antenna positioning mechanism, LNB (low noise block), and control elements within a radome. Weathertight connectors join the power, signal, and control cabling from the belowdecks units.

Switchplate

The switchplate controls power to the antenna via the On/Off switch. The switchplate includes a maintenance port (DB9 connector), allowing you to connect a PC, an optional TV/SAT Switch, or a MultiSat Control Panel (MCP).

MAINTENANCE

TracVision M5/M7 User’s Guide Chapter 1 - Introduction

System Features

Your TracVision M5/M7 system uses integrated DVB technology to quickly acquire and track the correct satellite, switch between your selected satellites, and send TV signals to the receiver.

In-motion Tracking

The TracVision system includes a state-of-the-art actively stabilized antenna. Once the antenna acquires the satellite, its internal gyros continuously measure the heading, pitch, and roll of your vessel and send commands to the antenna motors, keeping the antenna pointed at the satellite at all times - even while you’re on the move!

Satellite Tracking and Switching

Your TracVision M5/M7 system tracks your selected satellites as long as the vessel is located within the selected satellites’ coverage area. During installation, your TracVision system should have been set up to track your desired satellites, allowing you to switch between them quickly and easily.

Satellite Library

The TracVision M5/M7 system includes a pre-programmed library of the most popular satellites, offering a wide variety of satellite services to choose from. For complete information on the satellite library, see Chapter 3 ”Settings” on page 25.

TIP: Two more satellites of your choice can also be added to the satellite library. For complete information on adding satellites to the library, refer to the associated Application Note on the KVH Partner Portal (KVH-authorized technicians only).

Circular and Linear Versions

Ideal SkewGood SkewBad Skew

= Satellite Signal = LNB "Signal Collector"

Your TracVision system is configured for either circularly polarized satellite signals (e.g., North America) or linearly polarized satellite signals (e.g., Europe or Latin America). Figure 1-2 illustrates the difference between these two polarizations.

Figure 1-2 Polarizations of Satellite Signals

Circular Linear

TracVision M5/M7 User’s Guide

Chapter 1 - Introduction

Signals transmitted in two “corkscrew” patterns, one running clockwise and one running counter-clockwise

LNB Skew Angle

Since linear satellite signals are oriented in a precise cross pattern, the TracVision antenna’s receiving element, called an LNB (low-noise block) must be oriented in the same way to optimize reception. This orientation adjustment is referred to as the LNB’s “skew angle.” Figure 1-3 illustrates how skew determines the amount of a linear signal the LNB collects. The more signal, the better the reception.

Figure 1-3 How Skew Works

Signals transmitted in vertical and horizontal “waves” offset exactly 90º from each other

TracVision M5/M7 User’s Guide

+70

+65

+60

+55

+50 +45 +40 +35 +30

Chapter 1 - Introduction

The correct skew setting varies depending on your geographic location, since the orientation of your antenna to the satellite changes as you move. For example, if your antenna is tracking the PAS 9 satellite for Sky Mexico programming, the ideal skew setting ranges from +30 to +70, depending upon your location within the satellite’s coverage area (see Figure 1-4).

Figure 1-4 Approximate Skew Settings for the PAS 9 Satellite

For complete details about adjusting the LNB’s skew, see “Setting the LNB Skew Angle (Linear Versions)” on page 31.

2. Operation

This chapter explains everything you need to know to operate the TracVision system.

Contents

Receiving Satellite TV Signals......................................... 11

Turning the System On/Off..............................................12

Changing Channels and Switching Between

Satellites (Circular Versions) ...........................................13

Changing Channels and Switching Between

Satellites (Linear Versions).............................................. 19

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Receiver Requirements................................................... 21

Product Care....................................................................23

Receiving Satellite TV Signals

Equator

TracVision

Blocked!

Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet (not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.

TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/ footprint.

Figure 2-1 Location and Coverage Area of DIRECTV 101 Satellite

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

In addition, since TV satellites are located above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the a ntenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges. Heavy rain, ice, or snow might also temporarily interrupt satellite signals.

Figure 2-2 Example of Satellite Blockage

TracVision M5/M7 User’s Guide

Avoid turning the vessel or changing TV channels for one minute after turning on the system.

IMPORTANT!

MAINTENANCE

OFF

Chapter 2 - Operation

Turning the System On/Off

You can turn the system on or off using the switchplate.

Turning On the System

Follow the steps below to turn on your TracVision system.

1. Make sure the antenna has a clear view of the sky.

2. Turn on your satellite TV receiver and TV.

3. Set the switchplate’s Power switch to the On (|)

position.

Figure 2-3 Switchplate Power Switch

4. Wait one minute for system startup.

Turning Off the System

Follow the steps below to turn off your TracVision system.

1. Set the switchplate’s Power switch to the Off (O)

position.

2. Turn off your satellite TV receiver and TV.

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Changing Channels and Switching Between Satellites (Circular Versions)

During installation, your TracVision system should have been set up to track the satellite(s) of your choice and the channel guide for your selected satellite service should have been downloaded.

Since some channels might be located on another satellite, changing channels might require switching between satellites. With most TracVision configurations, satellite switching occurs automatically while you change channels using the primary receiver’s remote control. Find your selected service and configuration in the following sections for complete details.

NOTE: The primary receiver is the receiver connected to the antenna’s RF1 connector.

DISH 1000 (Required for TurboHD Service)

When the TracVision M5/M7 system is configured for DISH 1000, you can view the DISH HDTV programming for your geographic area. The system can be set to either DISH 1000/61 mode or DISH 1000/129 mode.

Figure 2-4 DISH 1000 Configurations

Configuration Satellites Tracked

DISH 1000/61 DISH 110, 119, and 61 DISH 1000/129 DISH 110, 119, and 129

TracVision M5/M7 User’s Guide Chapter 2 - Operation

During installation, your TracVision system should have been set to the DISH 1000 configuration that best suits your geographic location (see Figure 2-5) and local channels requirements. If you change satellite coverage areas, refer to “DISH 1000 Setup” on page 38 to change your DISH 1000 configuration.

Figure 2-5 Regional DISH 1000 Configuration Recommendations

= DISH 129 Satellite Recommended = DISH 61 Satellite Recommended

DISH 1000 Automatic Mode - Preferred for One or Two Receivers

The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see Figure 2-6). If an optional secondary receiver is connected, you can use its remote control to switch between the channels on the currently selected satellite.

Figure 2-6 DISH 1000 Primary Receiver/Secondary Receiver Controls

Antenna

RF2

RF1

Switchplate

Grounding Block

Primary Receiver

Changes

channels on

current satellite

Secondary Receiver (optional)

Automatically

switches

satellites/channels

TracVision M5/M7 User’s Guide

RF2

Grounding Block

RF1

Switchplate

Antenna

All Receivers

Changes

channels on

current satellite

Multiswitch

MCP

Used to Switch Satellites

Chapter 2 - Operation

DISH 1000 Manual Mode - Required for Three or More Receivers

Since multiswitches interfere with communications between the receivers and the antenna, the system must be set up in Manual mode when three or more receivers are installed. When manual mode is enabled, you can switch between your selected satellites using a PC or an optional MultiSat Control Panel (MCP) (KVH Part #01-0260-02). You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on page 51 for more information on using a PC.

Figure 2-7 DISH 1000 Manual Mode - Receiver/PC/MCP Controls

TracVision M5/M7 User’s Guide Chapter 2 - Operation

Dual-Sat Mode - DISH 500, ExpressVu, DIRECTV, and Custom Service Configurations

Several service configurations require Dual-Sat mode operation. Figure 2-8 lists each Dual-Sat service configuration, the satellites tracked for each service, and the available satellite switching modes.

Figure 2-8 Dual-Sat Modes

Service Satellites Tracked Switching Mode(s)

DIRECTV DIRECTV 101 and 119 Auto or Manual DISH 500 DISH 119 and 110 Auto or Manual ExpressVu ExpressVu 91 and 82 Auto or Manual Custom Selected by user Manual

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

Dual-Sat Automatic Mode - Preferred for One or Two Receivers*

The antenna switches between satellites automatically as you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see Figure 2-9). If an optional secondary receiver is connected, you can use its remote control to switch between the channels on the currently selected satellite.

*NOTE: Custom service configurations must use Manual mode.

Figure 2-9 Dual-Sat Automatic Mode - Receiver Controls

Antenna

RF2

channels on

current satellite

RF1

RF2

Changes

RF1

Switchplate

Grounding Block

Secondary Receiver (optional)

Primary Receiver

Automatically

switches

satellites/channels

TracVision M5/M7 User’s Guide

RF2

Grounding Block

RF1

Switchplate

Antenna

Multiswitch

All Receivers

Changes

channels on

current satellite

MCP

Used to Switch Satellites

Other Indicators:

• Both blinking green: initializing

• Error light blinking red: system problem

Changing Satellites:

1. Push Select button

2. Wait while Sat A or B blinks green

3. Ready when Sat A or Sat B stays solid green

Sat A

Error

Sat B

Select

TV/SAT

Switch

Chapter 2 - Operation

Dual-Sat Manual Mode - Required for Three or More Receivers and All Custom Service Configurations

Circular TracVision M5/M7 systems with three or more receivers require the use of a multiswitch. Since multiswitches interfere with satellite switching communications between the receivers and the antenna, the system must be set up in Manual mode. When manual mode is enabled, you can switch between your selected satellites using a PC, an optional TV/SAT Switch (KVH Part #01-0245), or an optional MultiSat Control Panel (MCP) (KVH Part #01-0260-02). You can use the receivers’ remote controls to switch between the channels on the currently selected satellite.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on page 51 for more information on using a PC.

Figure 2-10 Dual-Sat Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls

TracVision M5/M7 User’s Guide

Secondary Receiver (optional)

Changes

channels on

current satellite

Automatically

switches

satellites/channels

Primary Receiver

Switchplate

RF2 RF1

Antenna

Chapter 2 - Operation

Changing Channels and Switching Between Satellites (Linear Versions)

Since some channels might be located on another satellite, changing channels might require switching between satellites. Switching between satellites occurs automatically with most TracVision system configurations. However, if the TracVision system includes a multiswitch, manual satellite switching is required.

Automatic Satellite Switching

The TracVision system can switch between satellites automatically as long as the primary receiver is set up for DiSEqC communicatons and a multiswitch is not installed. With DiSEqC set up, the primary receiver sends satellite switching commands to the antenna as necessary when you change channels using the primary receiver’s remote control. The primary receiver is the receiver connected to the antenna’s RF1 cable (see Figure 2-11).

NOTE: To enable automatic switching, the receiver must be properly configured for DiSEqC (see “Linear Receiver Configuration” on page 22 for more information).

Figure 2-11 Primary/Secondary Receiver Control (Dual-output version shown)

TracVision M5/M7 User’s Guide

All Receivers

Changes

channels on

current satellite

Antenna

Multiswitch

Switchplate

MCP

Used to Switch Satellites

Other Indicators:

• Both blinking green: initializing

• Error light blinking red: system problem

Changing Satellites:

1. Push Select button

2. Wait while Sat A or B blinks green

3. Ready when Sat A or Sat B stays solid green

Sat A

Error

Sat B

Select

TV/SAT

Switch

Chapter 2 - Operation

Manual Satellite Switching - Multiswitch Installations

If the TracVision system includes a multiswitch, you can use the receivers’ remote controls to change between the channels on the currently selected satellite. You will need to use a PC, a TV/SAT Switch* (KVH Part #01-0245), or an optional MultiSat Control Panel (MCP) (KVH Part #01-0260-02) to switch between your selected satellites.

*NOTE: Does not support European Tri-Sat configurations.

NOTE: Refer to “Switching Between Installed Satellites Using a PC” on

page 51 for more information on using a PC.

Figure 2-12 Manual Mode - Receiver/PC/TV/SAT Switch/MCP Controls (Quad-output version shown)

Receiver Requirements

This section explains receiver setup requirements and lists the U.S. and Canadian receiver models that are validated for use with the TracVision M5/M7 system.

Circular Receiver Compatibility

To ensure compatibility with your TracVision M5/M7 system, be sure to use a KVH-validated receiver for your selected service type (see Figure 2-13).

Figure 2-13 KVH-Validated U.S. and Canadian Receivers

Standard-definition receivers DIRECTV DISH ExpressVu

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

D12 D11 D10

High-definition receivers DIRECTV DISH ExpressVu

HD not supported

NOTE: For information on connecting different receiver models, please contact KVH Technical Support at 1-401-847-3327.

311 3100

4100

211k 211

6100

TracVision M5/M7 User’s Guide Chapter 2 - Operation

DISH Network/ExpressVu Receiver Configuration

If your TracVision M5/M7 system is set up for DISH Network or ExpressVu service, your receiver(s) should have been configured during installation. In most cases, you do not need to reconfigure your receiver(s). However, Figure 2-14 lists special scenarios that require DISH Network/ExpressVu receiver configuration.

Figure 2-14 Receiver Configuration Requirements

Receiver Configuration is Required When...

• DISH 1000 only - You change satellite coverage

areas (see Figure 2-5 on page 14)

• You add a receiver

• You have reconfigured a receiver for home use

If you need to configure a receiver(s) for DISH Network/ExpressVu use, follow the instructions for configuring the receiver for your selected service type in Chapter 3 ”Settings” on page 25.

Linear Receiver Configuration

If the TracVision system does not include a multiswitch, you can configure the receiver(s) to enable automatic satellite switching. TracVision systems with a multiswitch installed require switching satellites using the MCP, which does not require receiver configuration.

To configure the receivers for automatic switching, the satellites must be set up in the receiver in the same order they were set up in the TracVision system (see Figure 2-15).

Figure 2-15 Antenna/Receiver Synchronization Settings

TracVision Satellite Receiver Satellite DiSEqC Setting

Satellite A Alternative 1 or A DiSEqC 1

Satellite B Alternative 2 or B DiSEqC 2 Satellite C* Alternative 3 or C DiSEqC 3

*NOTE: Only European Tri-Sat configurations track three satellites.

Product Care

Please consider the following antenna care guidelines for maintaining peak performance:

• Periodically wash the exterior of the antenna dome with fresh water and mild detergent. Avoid harsh cleansers and volatile solvents (such as acetone) and do not spray the dome directly with high-pressure water.

• If you wish to paint the dome, use only non-metallic automotive paint without a primer coat. Any paint that contains metal will block satellite signals and impair reception.

TracVision M5/M7 User’s Guide

Chapter 2 - Operation

3. Settings

This chapter contains information on system settings and how to modify them.

Contents

Connecting a PC to the Maintenance Port....................... 27

Setting Sleep Mode......................................................... 29

Setting Latitude and Longitude .......................................30

Setting the LNB Skew Angle (Linear Versions Only)........ 31

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Determining Which Satellites are Configured for

Tracking........................................................................... 36

DISH 1000 Setup ............................................................. 38

DISH 500/ExpressVu Setup.............................................. 43

European Tri-Sat Setup................................................... 46

Configuring the Antenna to Track Different

Satellites.......................................................................... 48

Switching Between Installed Satellites Using a PC.........51

Connecting a PC to the Maintenance Port

In order to modify system settings, you first need to connect a PC to the TracVision M5/M7 system. This procedure requires a PC with Windows HyperTerminal (or equivalent) and a serial data cable.

TIP: If you are a KVH-authorized technician, you can use the KVH Flash Update Wizard instead of HyperTerminal. Enter commands in the Wizard’s “Antenna Comms” window. You do not need to flash the antenna to enter commands.

1. Set the switchplate’s power switch to the Off (O)

position.

Figure 3-1 Switchplate Power Switch and Maintenance Port

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

OFF

2. Connect a serial data cable from the maintenance port

(DB9 connector) located on the switchplate to the serial port on your PC.

TIP: If your computer does not have a DB9 serial COM port, you can use the following USB-to-RS232 adapters: IO Gear Part # GUC232A (visit

www.iogear.com), Belkin Part # F5U109, or Belkin Part # F5U409 (visit www.belkin.com).

TracVision M5/M7 User’s Guide Chapter 3 - Settings

3. Open HyperTerminal and establish the following settings:

• Bits per second: 9600

• Data bits: 8

• Parity: None

• Stop Bits:1

• Flow Control: None

Figure 3-2 HyperTerminal Settings

TIP: To view characters on the screen as you type, set up HyperTerminal to echo typed characters. Select “Properties” from the File menu; select “ASCII Setup” at the Settings tab; then select “Echo typed characters locally” at the ASCII Setup window.

4. Set the switchplate’s power switch to the On (|) position (see Figure 3-1 on page 27). Wait one minute for system startup.

NOTE: If antenna startup data does not start scrolling in the HyperTerminal window, check the back of the switchplate to ensure nothing is plugged into the rear DB9 connector.

Setting Sleep Mode

When the vessel has come to a stop and holds its position for one minute (e.g., at a dock), the antenna unit enters Sleep Mode, which locks the antenna in place to conserve power. As soon as the vessel moves beyond a 1° - 2° window or the signal level changes significantly, Sleep Mode automatically turns off and the system begins tracking the satellite again (or enters Search Mode to find the satellite).

Follow the instructions below if you wish to change the Sleep Mode setting.

NOTE: Sleep Mode is enabled by default.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

2. Type

3. Type DEBUGON then press Enter.

4. Type the desired command below to modify the Sleep

5. Type

HALT then press Enter.

Mode setting then press Enter.

Desired Sleep Setting Type

Disabled Enabled

SLEEPOFF SLEEPON

ZAP then press Enter to restart the antenna. Wait

one minute for system startup.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

Setting Latitude and Longitude

When the TracVision system’s latitude and longitude data is current, the time spent acquiring a satellite is minimized. Follow the instructions below if you wish to set your vessel’s latitude and longitude data.

TIP: For your convenience, you can determine your approximate latitude and longitude using the Position Grids provided in Appendix B on page 69.

1. Connect a PC to the maintenance port, as described in “Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

3. Type the following

HALT then press Enter.

GPS command then press Enter.

GPS,XX,D,YYY,Z

Field Description

XX Your latitude (0-90) D S (South) or N (North) YYY Your longitude (0-180) Z E (East) or W (West)

4. Type

ZAP then press Enter to restart the antenna. Wait

one minute for the system startup.

TracVision M5/M7 User’s Guide

Setting the LNB Skew Angle (Linear Versions)

To optimize satellite signal reception, linear TracVision M5/M7 systems require adjusting the skew angle of the antenna’s LNB (lownoise block) whenever you change your geographic location or change which satellites are set up for tracking. Before setting the skew angle, be sure to determine the correct skew angle for your selected satellite(s).

TIP: Sky Mexico subscribers can also refer to Figure 1-4 on page 8 for the approximate skew setting for the PAS-9 satellite.

Determining the Skew Angle

Follow the steps below to determine the skew angle for the selected satellite(s).

Chapter 3 - Settings

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

3. Type DEBUGON then press Enter.

4. Enter the vessel’s latitude and longitude into the

5. Type

HALT then press Enter.

antenna using the “Setting Latitude and Longitude” on page 30.

GPS command, as explained in

SKEWANGLE then press Enter. The skew for the

selected satellite is displayed. Write down the skew value for later use.

TracVision M5/M7 User’s Guide

Reflector

LNB Assembly

Chapter 3 - Settings

Adjusting the Skew Angle

Once you have determined the proper skew angle, follow the steps below to adjust the antenna’s LNB skew angle.

To avoid bodily injury, be sure to turn off the antenna and disconnect power to all wired components.

1. Turn off the antenna and disconnect power to all wired

2. Using a Phillips-head screwdriver, remove the screws

CAUTION

components, including receivers.

securing the radome. Then remove the radome and set it aside in a safe place.

3. Locate the LNB assembly on the back of the antenna reflector.

Figure 3-3 Location of LNB on Back of Antenna Reflector

TracVision M5/M7 User’s Guide

Reflector

M4 Socket

Set Screws

M4 Socket

Set Screws

Reflector

LNB

Chapter 3 - Settings

4. Using a 2 mm allen hex key, loosen the two M4 socket

set screws securing the LNB. The location of the screws varies according to TracVision model; refer to Figure 3-4 or Figure 3-5.

Figure 3-4 TracVision M5 Set Screws

Figure 3-5 TracVision M7 Set Screws

TracVision M5/M7 User’s Guide

Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.

IMPORTANT!

Chapter 3 - Settings

5a. TracVision M5 Only - Adjust the LNB clockwise or

counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier. Due to label constraints, if the skew angle is greater than +15°, you need to subtract 180 to get the equivalent negative skew angle and set the LNB to that angle instead. For example, if the skew angle is determined to be +30°, set the skew to -150°.

Figure 3-6 TracVision M5 LNB Skew Angle Adjustment

Negative

Skews

LNB

0 Skew

Choke Feed

Positive Skews

TracVision M5/M7 User’s Guide

Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance.

IMPORTANT!

0˚ Skew

Positive Skews

Negative

Skews

LNB

Choke Feed

5b. TracVision M7 Only - Adjust the LNB clockwise or

counter-clockwise, until the skew arrow on the LNB points to the skew angle that you determined earlier.

Figure 3-7 TracVision M7 LNB Skew Angle Adjustment

Chapter 3 - Settings

6. Tighten the two M4 socket set screws to secure the LNB

in place. Apply 9 in-lbs (1 Nm) of torque, if possible.

7. Reinstall the radome.

8. Restore power to the TracVision system.

NOTE: For more information about how skew works, see “LNB Skew Angle” on page 7.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

Determining Which Satellites are Configured for Tracking

Figure 3-8 lists the satellites configured for tracking in common configurations and the satellite positions in the TracVision system (Satellite A, B, or C).

Figure 3-8 Satellites/Satellite Positions for Common Configurations

Installation Names/Positions

Configuration

DISH 1000/61 ECHO_119 ECHO_110 ECHO_61 DISH 1000/129 ECHO_119 ECHO_110 ECHO_129 DISH 500 ECHO_119 ECHO_110 DIRECTV

Dual-Sat ExpressVu EXPRESSTV EXPRESSVU Sky Mexico PAS_9 NONE* Europe WB

Tri-Sat Europe Tri-Sat HOTBIRD ASTRA1 ASTRA2S Europe

Scandinavian Tri-Sat

Custom

Satellite A Satellite B Satellite C

DSS_101 DSS_119 -

HOTBIRDWB ASTRA1 ASTRA2S

HOTBIRDWB SIRIUS THOR

Selected by User

*NOTE: Since all Sky Mexico programming is located on the Pas-9 satellite, Sky Mexico configurations use “NONE” as the name of Satellite B.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Follow the steps below if you wish to check which satellites the TracVision system is configured to track. An example is shown in Figure 3-9.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

HALT then press Enter.

3. Type SATINSTALL then press Enter.

4. The satellites currently configured for tracking are

displayed. Type

ZAP then press Enter to restart the

antenna. Wait one minute for system startup.

Figure 3-9 Example, DISH 1000/61 Mode Displayed

HALT SATINSTALL

ECHO_119,ECHO_110,ECHO_61

ZAP

NOTE: Displayed results for DISH 1000 Tri-Sat configurations display the individual satellites configured for tracking, not the “trisat” commands used during installation.

TIP: The order the satellites are reported in reflects their configured position in the TracVision system. For example, in Figure 3-9, ECHO_119 is in the “Satellite A” position, ECHO_110 is in the “Satellite B” position, and ECHO_61 is in the “Satellite C” position.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

DISH 1000 Setup

This section explains how to configure the TracVision system for DISH 1000 use, which is required for TurboHD service. This section also explains how to switch between DISH 1000/61 and DISH 1000/ 129 configurations, which migh t b e r equired when switching between DISH 1000 satellite coverage areas (see Figure 3-10).

TIP: For additional DISH 1000 information, refer to “DISH 1000 (Required for TurboHD Service)” on page 13.

Figure 3-10 Approximate DISH 1000 Satellite Coverage Areas

= DISH 129 Satellite Recommended = DISH 61 Satellite Recommended

DISH 1000/129 Setup

Follow the steps below to set up the TracVision system for DISH 1000/129 use.

Install the DISH 1000/129 Satellites Via a PC

1. Connect a PC to the maintenance port, as described in

2. Type

3. Type

4. Enter the vessel’s latitude and longitude into the

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

HALT then press Enter. SATINSTALL,TRISAT,DISH then press Enter.

antenna using the “Setting Latitude and Longitude” on page 30.

GPS command, as explained in

5. Type

ZAP then press Enter to restart the antenna. Wait

one minute for system startup.

TracVision M5/M7 User’s Guide

MAINTENANCE

OFF

Please be patient. The Check Switch test takes approximately 15 minutes to complete. Disregard any messages on the TV stating the test is complete; the antenna must perform additional operations before proceeding.

IMPORTANT!

Chapter 3 - Settings

Configure the Receiver(s)

NOTE: If you are connecting multiple receivers, repeat this process for each additional receiver. You will need to connect each receiver, one at a time, to the RF1 cable and perform the steps below. Then, once you have completed this process for each receiver, you can reconnect them as desired.

1. Dock the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected

to the TracVision system’s RF1 cable.

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|)

position to apply power to the TracVision antenna. Wait one minute for system startup.

Figure 3-11 Switchplate Power Switch

5. Using the receiver’s remote, go to the “Point Dish/

Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

8. Wait at least 15 minutes before proceeding. Disregard

messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

9. After waiting 15 minutes, repeat Steps 5-7 to run a

10. Verify the values on your TV match those required for

second Check Switch test.

DISH 1000/129 mode (see Figure 3-12). If your values do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

Figure 3-12 DISH 1000/129 Second Check Switch Results on TV Screen

11. Exit the menu and allow the receiver to download the

NOTE: You do not need to perform this procedure again unless you add another receiver, you reconfigured a receiver(s) for home use, or you move to a different DISH 1000 satellite coverage area (see Figure 3-10 on page 38).

DISH 1000/61 Setup

The following instructions explain how to configure the TracVision system for DISH 1000/61 use.

Port Satellite Trans Status Switch

program guide.

123 119 110 129 OK OK OK Reception Verified SW64

Install the DISH 1000/61 Satellites Via a PC (if required)

If your TracVision system is currently configured for DISH 1000/129 and you wish to configure DISH 1000/61 instead, follow the steps below to install the DISH 1000/61 satellites via a PC. If your TracVision system is not currently configured for DISH 1000/129, skip to “Configure the Receiver(s)” on page 41.

1. Connect a PC to the maintenance port, as described in “Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

HALT then press Enter.

TracVision M5/M7 User’s Guide

MAINTENANCE

OFF

3. Type SATINSTALL,TRISAT,DISH61 then press

Enter.

4. Enter the vessel’s latitude and longitude into the

antenna using the

GPS command, as explained in

“Setting Latitude and Longitude” on page 30.

Chapter 3 - Settings

5. Type

ZAP then press Enter to restart the antenna. Wait

one minute for system startup.

Configure the Receiver(s)

1. Dock the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected

to the TracVision system’s RF1 cable.

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|)

position to apply power to the TracVision antenna. Wait one minute for system startup.

Figure 3-13 Switchplate Power Switch

5. Using the receiver’s remote, go to the “Point Dish/

Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

TracVision M5/M7 User’s Guide

IMPORTANT!

Chapter 3 - Settings

8. Wait at least 15 minutes before proceeding. Disregard

9. After waiting 15 minutes, repeat Steps 5-7 to run a

10. Verify the values on your TV match those required for

messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

second Check Switch test.

DISH 1000/61 mode (see Figure 3-14). If your values do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

Figure 3-14 DISH 1000/61 Results on TV Screen

Port Satellite Trans Status Switch

123 119 110 61 OK OK OK Reception Verified SW64

11. Exit the menu and allow the receiver to download the program guide.

DISH 500/ExpressVu Setup

This section explains how to configure the TracVision system for DISH 500 or ExpressVu service.

Install Satellites Via a PC

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

2. Type

3. Type the appropriate SATINSTALL command from

To Configure: Type: DISH 500

(tracks 119 and 110)

ExpressVu

(tracks 91 and 82)

NOTE: If you only wish to track one of the satellites listed above, type “NONE” to substitute the second satellite. For example, ExpressVu subscribers who wish to track just the 91 satellite should type “SATINSTALL,EXPRESSTV,NONE”

4. Enter the vessel’s latitude and longitude into the

HALT then press Enter.

the table below, then press Enter.

SATINSTALL,ECHO_119,ECHO_110

SATINSTALL,EXPRESSTV,EXPRESSVU

antenna using the “Setting Latitude and Longitude” on page 30.

GPS command, as explained in

5. Type

ZAP then press Enter to restart the antenna. Wait

one minute for system startup.

TracVision M5/M7 User’s Guide

MAINTENANCE

OFF

IMPORTANT!

Chapter 3 - Settings

Configure the Receiver(s)

1. Stop the vessel in a blockage-free area.

2. Ensure the receiver you wish to configure is connected

3. Turn on the TV and receiver.

4. Set the switchplate’s power switch to the On (|)

to the TracVision system’s RF1 cable.

position to apply power to the TracVision antenna. Wait one minute for system startup.

Figure 3-15 Switchplate Power Switch

5. Using the receiver’s remote, go to the “Point Dish/ Signal Strength” screen (press MENU, 6, 1, 1 on most models).

6. Choose Check Switch, then press SELECT.

7. Choose Test, then press SELECT.

8. Wait at least 15 minutes before proceeding. Disregard

messages on the TV stating the test is complete; you must wait 15 minutes before proceeding.

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

9. After waiting 15 minutes, repeat Steps 5-7 to run a

second Check Switch test.

10. Verify the values on your TV match those required for

selected service (see Figure 3-16 or Figure 3-17). If your values do not match, turn off the antenna, then turn it back on and repeat Steps 5-9.

NOTE: If you chose to install only one satellite in Step 3 on page 43, an error message will appear on the TV. This is normal.

Figure 3-16 DISH 500 Second Check Switch Results on TV Screen

Port Satellite Trans Status Switch

Figure 3-17 ExpressVu Second Check Switch Results on TV Screen

Port Satellite Trans Status Switch

1122 119 119 110 110 Odd Even Odd Even Reception Verified SW42

1122 91 91 82 82 Odd Even Odd Even Reception Verified SW21

11. Exit the menu and allow the receiver to download the

program guide.

NOTE: You do not need to perform this procedure again unless you add another receiver or you reconfigured a receiver(s) for home use.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

European Tri-Sat Setup

This section explains how to configure the TracVision system to track three satellites within pre-defined linear satellite groups for use in European locations (see Figure 3-18). For operation instructions, refer to “Changing Channels and Switching Between Satellites (Linear Versions)” on page 19.

Figure 3-18 European Tri-Sat Groups

Group Name Satellites Included

Europe WB

Europe

Hotbird WB Astra 1 Astra 2S

Hotbird Astra 1 Astra 2S

Hotbird WB

Scandinavia

NOTE: Be sure to record the skew angle (the average skew for all three satellites) reported during this procedure. You will need this information if you need to adjust the TracVision system’s skew angle. See “Setting the LNB Skew Angle (Linear Versions)” on page 31 for more information on setting the skew angle.

NOTE: To enable automatic switching, the receiver must be set up to match the TracVision system’s satellite settings. Refer to “Linear Receiver Configuration” on page 22 for more information.

1. Connect a PC to the maintenance port, as described in “Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

Sirius Thor

HALT then press Enter.

3. Use the table below to enter the following

SATINSTALL command.

For Group Type

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Europe WB Europe Scandinavia

4. Type

ZAP then press Enter to restart the antenna. Wait

SATINSTALL,TRISAT,EWB SATINSTALL,TRISAT,EUR SATINSTALL,TRISAT,SCN

one minute for system startup.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

Configuring the Antenna to Track Different Satellites

You can change which satellites your TracVision M5/M7 system tracks by choosing up to two satellites from either the circular satellite library (see Figure 3-19) or the linear satellite library (see Figure 3-20 on page 49). This procedure requires a PC with Windows HyperTerminal (or equivalent) and a serial data cable.

NOTE: The entire circular satellite library is listed in Figure 3-19 for reference purposes. However, if you are a DISH Network or ExpressVu subscriber, refer to “DISH 1000 Setup” on page 38 or “DISH 500/ExpressVu Setup” on page 43 for complete configuration instructions. For European TriSat setups, refer to “European Tri-Sat Setup” on page 46.

TIP: Be sure to only install satellites that your TracVision M5/M7 can track in your geographic location. For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/footprint.

Figure 3-19 Circular Satellite Library

Satellite Service

AsiaSat 4 122.2° E ASIASAT*

DIRECTV

DIRECTV Latin America

DISH Network

Satellite Location

72.0° W DSS_72

101.0° W DSS_101

110.0° W DSS_110*

119.0° W DSS_119

95.0° W GALAXY3CN*

61.5° W ECHO_61

110.0° W ECHO_110

119.0° W ECHO_119

129.0° W ECHO_129

Installation Name

82.0° W EXPRESSVU

ExpressVu

91.0° W EXPRESSTV

*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical Support for details.

Figure 3-20 Linear Satellite Library

Linear Systems Only - For optimal performance, you might need to adjust the skew angle if you change satellite s. For information on setting the skew angle, see “Setting the LNB Skew Angle (Linear Versions)” on page 31.

IMPORTANT!

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Satellite Location

Installation Name

26.0° E ARABSAT

19.2° E ASTRA1

28.2° E ASTRA2N

28.2° E ASTRA2S

7.0° E EUTEL_W3A

30.0° W HISPASAT

13.0° E HOTBIRD

13.0° E HOTBIRDWB

7.0° W NILESAT

160.0° E OPTUSD1*

156.0° E OPTUSC1

58.0°W PAS_9

110.5° E SINOSAT*

5.0° E SIRIUS

0.8° W THOR

42.0° E TURKSAT1C

*NOTE: Reception of these satellites requires additional hardware. Please contact your local KVH-authorized dealer/distributor or KVH Technical Support for details.

TracVision M5/M7 User’s Guide Chapter 3 - Settings

Configure the New Satellites to Be Tracked

The following instructions explain how to set up the TracVision system to track your selected satellites. An example is provided in Figure 3-21.

NOTE: DISH Network/ExpressVu subscribers - Refer to “DISH 1000 Setup” on page 38 or “DISH 500/ExpressVu Setup” on page 43 instead, for instructions specific to your selected configuration type.

1. Connect a PC to the maintenance port, as described in “Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type

3. Type the following

HALT then press Enter.

SATINSTALL command then press

Enter.

SATINSTALL,X,Y

Field Description

X The installation name of your choice for Satellite A Y The installation name of your choice for Satellite B

4. Type

ZAP then press Enter to restart the antenna. Wait

one minute for system startup

Figure 3-21 Example, Eutelsat W3A and Hotbird

HALT SATINSTALL,EUTELW3A,HOTBIRD ZAP

NOTE: Linear Versions Only - To ensure proper operation, the satellites must be set up in the receiver in the same order they were set up in the TracVision system (see “Linear Receiver Configuration” on page 22 for more information).

TracVision M5/M7 User’s Guide

Chapter 3 - Settings

Switching Between Installed Satellites Using a PC

Follow the instructions below if you wish to use a PC to switch between your installed satellites.

NOTE: Linear versions with receivers synchronized for use with the TracVision system will need to restart the antenna after performing this procedure to resume receiv e r-controlled satellite switching.

1. Connect a PC to the maintenance port, as described in

“Connecting a PC to the Maintenance Port” on page 27. Then type the following commands in the HyperTerminal window.

2. Type the appropriate command below to switch to your

desired satellite then press Enter.

To Switch To Type

Satellite A Satellite B Satellite C*

*DISH 1000 and European Tri-Sat setups only.

TIP: To determine which satellites are installed, and in which

satellite position (A, B, or C), refer to “Determining Which Satellites are Configured for Tracking” on page 36.

@L,A @L,B @L,C

4. Troubleshooting

This chapter identifies potential basic problems along with their possible causes and solutions. It also explains how to get technical support.

Contents

Five Simple Checks......................................................... 55

Troubleshooting Matrix.................................................... 56

Causes and Remedies for Operational Issues................. 57

Technical Support............................................................ 61

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Five Simple Checks

If you are experiencing a problem receiving satellite TV with your TracVision system, perform the five simple checks below.

TIP: You can also try resetting the satellite TV receiver. Turn off and unplug the receiver, wait one minute, then plug it back in and turn it back on.

Can the antenna see the satellite?

The antenna requires an unobstructed view of the sky to receive satellite TV signals. Common causes of blockage include trees, buildings, bridges, and mountains.

Is there excessive dirt or moisture on the antenna dome?

Dirt buildup or moisture on the dome can reduce satellite reception. Clean the exterior of the dome periodically.

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Is it raining heavily?

Heavy rain or snow can weaken satellite TV signals. Reception should improve once the inclement weather subsides.

Is everything turned on and connected properly?

Make sure your TV and receiver are both turned on and set up for the satellite input. Finally, check any connecting cables to ensure none have come loose.

(Linear Versions Only) Is the antenna’s LNB set to the correct skew angle?

To optimize reception, the antenna’s LNB needs to be set to the correct skew angle for the satellite(s) you want to track. See “Setting the LNB Skew Angle (Linear Versions)” on page 31 for details.

TracVision M5/M7 User’s Guide

Antenna non-functional x x

Antenna not switching satellites x x x x x x x

No picture on TV set x x x x x x x x

Certain channels do not work x x x x x x x

Intermittent picture for short intervals x x x x x x x

System works at dock but not on the move x x

System will not find satellite x x x x x x x x x x

Snowy television picture x x x x

Pixelating television picture x x x x x x x x

Satellite coverage issue

Satellite signal blocked

Radar interference

CAUSES AND REMEDIES

SYMPTOM

Insufficient power

Vessel turning during startup

Type of multiswitch used

Cable unwrap

Receiver fault or improper receiver configuration

Satellite frequency data changed

Loose RF connectors

Improper wiring

Chapter 4 - Troubleshooting

Troubleshooting Matrix

The troubleshooting matrix in Figure 4-1 identifies potential operational symptoms and their causes and remedies. “Causes and Remedies for Operational Issues” on page 57 contains detailed information on the causes and remedies listed below.

Figure 4-1 Troubleshooting Matrix

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Causes and Remedies for Operational Issues

This section addresses the most common operational issues that can affect the performance of the TracVision M5/M7 system. If your TracVision system requires service, you can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Receiver Fault or Improper Receiver Configuration

Receiver Fault

Your satellite TV receiver might be set up incorrectly or defective. First check the receiver’s configuration to ensure it is set up for the desired programming. In the case of a faulty receiver, refer to your selected receiver’s user manual for service and warranty information.

(Linear Versions Only) Improper Receiver Configuration

To ensure proper operation, the receiver(s) must be set up for the same satellites, and in the same order, they are set up in the antenna:

TracVision Satellite Receiver Satellite DiSEqC Setting

Satellite A Alternative 1 or A DiSEqC 1 Satellite B Alternative 2 or B DiSEqC 2 Satellite C Alternative 3 or C DiSEqC 3

TracVision M5/M7 User’s Guide

Equator

Chapter 4 - Troubleshooting

Satellite Coverage Issue

TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at www.kvh.com/ footprint.

Figure 4-2 Location and Coverage Area of DIRECTV 101 Satellite

Satellite Signal Blocked

Since TV satellites are located above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include boat masts, trees, buildings, and bridges. Heavy rain, ice, or snow might also temporarily interrupt satellite signals.

Figure 4-3 Example of Satellite Blockage

Blocked!

TracVision

Radar Interference

The TracVision M5/M7 antenna must be kept out of line with nearby radars, as their energy levels might overload the antenna’s front-end circuits. Refer to the TracVision M5/M7 Installation Guide for details or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/ wheretogetservice.

Satellite Frequency Data Changed

If some channels work, while one or more other channels do not, or if the antenna cannot find the selected satellite, the satellite’s frequency data might have changed. You can visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Vessel Turning During Startup

If you turned the vessel during the first minute after startup, the gyro calibration that occurs during startup might be invalid, which might cause the TracVision M5/M7 system to track improperly. To solve this problem, simply turn off the TracVision M5/M7 system for at least ten seconds. Then turn on the TracVision system, ensuring the vessel is either motionless or traveling in a straight line for th e first minute after startup.

Insufficient Power

If the power cable to the antenna unit is more than 50 ft (15 m) long, the power level can decrease over the course of the cable, resulting in a voltage level at the antenna that is too low to power the system. Refer to the TracVision M5/M7 Installation Guide for details on supplying adequate power to the antenna or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Improper Wiring

If the system has been improperly wired, the antenna will not operate correctly. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

TracVision M5/M7 User’s Guide Chapter 4 - Troubleshooting

Loose RF Connectors

KVH recommends periodically checking the system’s cable connections. A loose RF connector can reduce signal quality or prevent automatic satellite switching using the receiver’s remote control. Refer to the TracVision M5/M7 Installation Guide for complete system wiring information or visit any KVH-authorized dealer or distributor for assistance. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

Type of Multiswitch Used

If your TracVision system’s configuration requires a multiswitch, an active (powered) multiswitch must be used to ensure proper antenna performance. Refer to the Wiring Diagrams in Appendix A on page 63 for detailed information and recommended multiswitch models.

Cable Unwrap

If your vessel makes several consecutive circles in the same direction, the antenna will rotate 720° before reaching the end of its internal cable. If this occurs, the system will automatically unwrap the cable by quickly rotating the antenna dish in the opposite direction. During this time, your TV picture will freeze momentarily.

Technical Support

The TracVision M5/M7 antenna is a sophisticated electronic device. KVH-authorized technicians have the specialized tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience any operating problem or require technical assistance, please call or visit your local authorized TracVision dealer or distributor. To find a KVH-authorized dealer near you, visit www.kvh.com/wheretogetservice.

If you need help finding an authorized technician, please contact KVH Technical Support:

North/South America, Australia:

Phone: +1 401 847-3327 E-mail: techs@kvh.com

(Mon.-Fri., 9 am-6 pm ET, -5 GMT) (Sat., 9 am-2 pm ET, -5 GMT)

TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Europe, Middle East, Asia:

Phone: +45 45 160 180 E-mail: support@kvh.dk

(Mon.-Fri., 8 am-4:30 pm, +1 GMT)

Please have your antenna serial number handy before you call.

Appendix A Wiring Diagrams

This appendix provides receiver wiring diagrams for basic configurations. Wiring diagrams vary according to the number of receivers installed and the TracVision system configuration (circular/ linear and dual/quad-output). For installation instructions, refer to the TracVision M5/M7 Installation Guide.

Contents

Wiring Diagram for One or Two Receivers ......................65

TracVision M5/M7 User’s Guide

Appendix A - Wiring Diagrams

Wiring Diagram for Three or Four Receivers

(Circular Version)............................................................. 66

Wiring Diagram for Three or Four Receivers

(Linear Quad-output LNB Version)................................... 67

TracVision M5/M7 User’s Guide

Wiring Diagram for One or Two Receivers

Appendix A - Wiring Diagrams

Antenna

RF2 Power

Data

RF1

RF2 RF1

Vessel

AC Ground

Switchplate

Grounding Block

(Circular/Sky Mexico Systems Only)

Satellite In

OFF-AIR IN SATELLITE IN

COMPONENT OUT

CAUTION

S-VIDEO OUT

USB

VIDEO OUT

AUDIO OUT

–

Receiver #1

DIGITAL AUDIO OUT OPTICAL

PHONE JACK

HDMI OUT

RF REMOTE ANTENNA

–

+12 VDC

Vessel Power

Controls satellit

AC 120V, 60 Hz

selection

Satellite In

OFF-AIR IN SATELLITE IN

CAUTION

USB

Receiver #2

COMPONENT OUT

DIGITAL AUDIO

RF REMOTE

OUT OPTICAL

PHONE JACK

S-VIDEO OUT

VIDEO OUT

AUDIO OUT

ANTENNA

HDMI OUT

AC 120V, 60 Hz

TracVision M5/M7 User’s Guide

Circular Version Only

–

Switchplate

+12 VDC

Vessel Power

Antenna

Power

Data

RF2 RF1

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #4

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #3

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #2

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #1

13V

13V SAT

Rx4

ANT

Rx3

20V

Rx2

Rx1

18V SAT

Power

Supply

Multiswitch

Rx3

Rx1

Rx2

18V

Rx4

RF2 RF1

Vessel

AC Ground

Grounding Block

Appendix A - Wiring Diagrams

Wiring Diagram for Three or Four Receivers (Circular Version)*

*NOTE: This configuration does not support automatic satellite switching. This configuration requires an Eagle Aspen multiswitch (KVH Part #72-0310). This configuration also requires a PC, an optional TV/SAT Switch (KVH Part #01-0245), or a MultiSat Control Panel (MCP) (KVH Part #01-0260-02) to manually switch between satellites.

TracVision M5/M7 User’s Guide

Linear Quad-Output LNB Version Only

Switchplate

+12 VDC

Vessel Power

–

Antenna

RF4

RF3

Power

Data

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #1

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #2

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #3

USB

S-VIDEO OUT

COMPONENT OUT

AUDIO OUT

VIDEO OUT

CAUTION

OFF-AIR IN SATELLITE IN

DIGITAL AUDIO OUT OPTICAL

HDMI OUT

PHONE JACK

RF REMOTE ANTENNA

AC 120V, 60 Hz

Satellite In

Receiver #4

RF2

RF1

Controls satellite selection

Appendix A - Wiring Diagrams

Wiring Diagram for Three or Four Receivers (Linear Quad-Output LNB Version)*

*NOTE: If you wish to connect more than four receivers, you will need to install an active (powered) multiswitch, such as Spaun model SMS5602 NF (KVH Part #19-0413). Multiswitch configurations require the use of either a PC, an optional TV/SAT Switch (KVH Part #01-0245), or a MultiSat Control Panel (MCP) (KVH Part #01-0260-02) to switch between satellites.

Appendix B Position Grids

This appendix contains European and North American position grids for determining your approximate latitude and longitude.

Contents

European Position Grid....................................................71

North American Position Grid.......................................... 72

TracVision M5/M7 User’s Guide

Appendix B - Position Grids

TracVision M5/M7 User’s Guide

21 22 23 24

Grid # Latitude Longitude

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

7° W 7° E 22° E 45° E 7° W 7° E 22° E 7° W 7° E 22° E 40° E 7° W 7° E 22° E 7° W 7° E 7° W 7° E 22° E 37° E 7° W 7° E 22° E 37° E

67° N 67° N 67° N 65° N 63° N 63° N 63° N 57° N 57° N 57° N 55° N 53° N 53° N 50° N 47° N 47° N 43° N 43° N 43° N 43° N 36° N 36° N 36° N 36° N

Appendix B - Position Grids

European Position Grid

If you wish to determine your approximate latitude and longitude, use the position grid and table in Figure B-1.

Figure B-1 Approximate Latitude and Longitude

TracVision M5/M7 User’s Guide Appendix B - Position Grids

North American Position Grid

If you wish to determine your approximate latitude and longitude, use the position grid and table in Figure B-2.

Figure B-2 Approximate Latitude and Longitude

Grid # Latitude Longitude

1 2

4 5 6 7

9 10 11 12

14 15 16 17

19 20

55° N 55° N 55° N 55° N 55° N 45° N 45° N 45° N 45° N 45° N 40° N 40° N 40° N 40° N

32° N 32° N 32° N 32° N

27° N 27° N

125° W 110° W 90° W 70° W 55° W 125° W 110° W 90° W 70° W 50° W 125° W 110° W 90° W 70° W 125° W 110° W 90° W 75° W

83° W 78° W

KVH Industries, Inc.

50 Enterprise Center Middletown, RI 02842-5279 U.S.A. Phone: +1 401 847-3327 Fax: +1 401 849-0045 E-mail: info@kvh.com Internet: www.kvh.com

Kokkedal Industripark 2B 2980 Kokkedal Denmark

Phone: +45 45 160 180 Fax: +45 45 160 181

E-mail: info@kvh.dk Internet: www.kvh.com

KVH Europe A/S

TracVision M5, M7 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

1. Introduction

Using this Manual

System Overview

Circular and Linear Versions

2. Operation

Receiving Satellite TV Signals

Turning the System On/Off

Changing Channels and Switching Between Satellites (Circular Versions)

Changing Channels and Switching Between Satellites (Linear Versions)

Receiver Requirements

Product Care

3. Settings

Connecting a PC to the Maintenance Port

Setting Sleep Mode

Setting Latitude and Longitude

Setting the LNB Skew Angle (Linear Versions)

Determining Which Satellites are Configured for Tracking

DISH 1000 Setup

DISH 500/ExpressVu Setup

European Tri-Sat Setup

Configuring the Antenna to Track Different Satellites

Switching Between Installed Satellites Using a PC

4. Troubleshooting

Five Simple Checks

Troubleshooting Matrix

Causes and Remedies for Operational Issues

Technical Support

Appendix A Wiring Diagrams

Wiring Diagram for One or Two Receivers

Wiring Diagram for Three or Four Receivers (Circular Version)*

Appendix B Position Grids

European Position Grid

North American Position Grid