TracVision system is not operating properly:
Park your vehicle. Then restart your vehicle and follow the startup steps
described on the reverse side of this guide.
Wait 1 minute, then check the status lights on the top of the receiver
(the receiver connected directly to the antenna, if you have more than one).
If all three lights are lit solid green, skip to 2.
VOLTAGE light is OFF:
• Ensure the main power switch (D) on the receiver’s rear panel is turned ON.
The switch will illuminate green when flipped to the ON position.
• Check the 12 VDC power to the receiver and check the in-line fuse.
VOLTAGE light is ORANGE or Flashing RED:
• There are less than 10 volts input to the receiver. Try connecting the
receiver to a dedicated circuit.
RECEIVER light is ORANGE:
• The receiver is ON, but the antenna is OFF. Press the remote control’s
SAT button.* Then press its PWR button. The receiver beeps twice.
• If the antenna still doesn’t come on, there might be a problem with the
remote control.* Try pressing the Antenna Power button (E) on the
receiver’s front panel (crescent-shaped light should be lit green).
RECEIVER light is Flashing ORANGE or RED:
• Contact your KVH dealer for assistance.
ANTENNA light is Flashing GREEN:
• The antenna is on, but it hasn’t yet
found the satellite. Check for blockage.
The antenna requires an unobstructed
view of the sky to receive satellite TV.
Common causes of blockage:
buildings, trees, overpasses, and
mountains.
• Check the antenna dome for grime, which can
affect reception. Heavy rain or moisture on the
dome can also weaken satellite TV signals.
ANTENNA light is RED:
• Check the coax cable that connects the receiver to the antenna. Be sure the
connectors are undamaged and connected securely.
ANTENNA light is Flashing ORANGE or Flashing RED:
• Contact your KVH dealer for assistance.
Program Guide starts to load, then stops in the middle of the process?
• Reset the LNB type on the receiver.
Follow the steps in
“Receiver Set to ‘Unstacked
LNB’”
in Section 9 of the User’s Guide.
TV picture is jumbled, frozen, or pixelated?
• Check for blockage as described in Step 1c.
TV displays a “Please call ext. 722” message and you can only watch the
Preview Channel (100)?
• The receiver has lost its activation data. Call DIRECTV customer service
at 1-800-DIRECTV.
The remote control has stopped working?
• Try the following: Press the SAT button, then try again. Replace the remote’s
two AAA batteries. Make sure the RF converter is plugged in, and try
placing it in a different location. Also try aiming the remote directly at the RF
converter. Or reprogram the remote (see Section 3-4 of the User’s Guide).
See Section 9 of the User’s Guide for more troubleshooting information.
* If the SAT button doesn’t illuminate red, replace the remote control’s batteries.
Troubleshooting
Troubleshooting
A
A
A
C
C
C
B
B
B C
VOLTAGE Light
A
B
C
RECEIVER Light
ANTENNA Light
D
Main Power Switch
E
Antenna Power Button
E
D
1
1a
1b
1c
2
3
4
5
BLOCKED!