TP-Link W8951ND Instruction Manual
About your new TP-Link W8951ND Modem
NOTE: If you received a CD with your modem, DO NOT USE IT. Your modem is pre-configured and there is no need
for any additional software for your computer.
CAUTION: Do not press the RESET button inside the small hole on the back of the modem, as doing so will reset the
modem to factory defaults, thus erasing your configuration.
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SUPPORT
We provide support for the service we offer: connecting to NCF DSL, email and getting your modem operational. Contact
NCF support at 613-721-1773, press '0' or use the Office Message feature on the NCF website at help.ncf.ca
We have a small group of staff and volunteers which limits our ability to help with your home networking issues or support your computer software and set-up issues.
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DSL Troubleshooting Guide
Sometimes your DSL service can be interrupted or your initial activation might not occur smoothly. In the vast majority of
cases, your DSL service will be activated quickly and operate smoothly for many years. If you do have a problem, follow
the steps below.
Sometimes your DSL service can be interrupted or your initial activation might not occur smoothly. In the vast majority of
cases, your DSL service will be activated quickly and operate smoothly. If you do have a problem, follow the steps below.
NOTE: Follow these instructions closely to determine where your problem resides. If Bell needs to make repairs to your
inside wiring, there will be a charge that will be passed on to you, so it's important that you perform the full testing to
avoid any charges.
NEVER PRESS THE RESET BUTTON IN THE BACK OF THE MODEM – doing so will reset the modem to factory defaults and you will have to re-configure the modem or bring the modem to NCF to have it re-configured.
1. Ensure you haven't put a filter on the line that goes into your modem. Filters are used to REMOVE the DSL signal
from phone device/s so that they are not noisy. They will thus stop the DSL signal from reaching your modem
2. Ensure all phone device/s (telephone/s, answering or fax machine/s) have filters plugged into the phone wall jack, and
then are themselves plugged into the filter. Not having filters will cause hissing on the line and will affect DSL signal
3. Use only the phone cable that came with the modem (preferred to be less than 2 metres long)
4. Note the indicator lights that are showing on your modem. If there is no ADSL light illuminated that means there is no
ADSL signal arriving at the modem. It takes up to 5 minutes for that light to illuminate after powering on the modem
5. If there is no ADSL signal, try unplugging ALL phone device/s (telephone/s, answering or fax machine/s) and filters
from your phone wall jacks, turn your modem off, wait 10 seconds, then turn your modem back on again. Wai t 5
minutes and if there is still no ADSL Signal, proceed to the next step
6. Check to see if there is a telephone jack at your home's Demarcation Point. This is the location inside your home
where the Bell wires enter through the wall from outside. If there is a jack there, bring your modem to that Demarcation Point jack and see if the DSL light comes on. If your home's Demarcation Point is on an outside wall (common
in new homes) or in a locked utility room (common in apartment buildings), contact NCF for assistance
If you still have no DSL signal, and the service was operational beforehand, please contact NCF via the SUPPORT number OR email us at office@ncf.ca so that we can help you by opening a 'Trouble Ticket' with Bell.
Note that wiring INSIDE your home is your responsibility. The quality of in-home wiring varies greatly, particularly in
older homes. Contractors can be found who will adjust, improve or repair your wiring. Search the Internet using terms
such as “home networking wiring Ottawa”. If Bell needs to make repairs to your inside wiring, there will be a charge that
will be passed on to you.
v1.1 June 28, 2015 Page 2 of 4
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