TPG BizPhone User Reference Manual
Our Network - Your Benefit
BizPhone
Small Business Phone System
User Reference Guide
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Contents
BizPhone Frontier Feature Configuration ............................................................................ 4
BizPhone Frontier User Portal ......................................................................................... 5
Basic User Features............................................................................................................ 6
Call Forward No Answer .................................................................................................. 8
Call Forward Busy ........................................................................................................... 8
Call Forward Immediate (Always) .................................................................................... 9
Call Forward Not Reachable .......................................................................................... 10
Call Waiting ................................................................................................................... 10
3-Way Conference Call ................................................................................................. 11
Call Transfer .................................................................................................................. 11
Calling Number Display – Incoming ............................................................................... 12
Calling Number Display – Outgoing ............................................................................... 12
Anonymous Call Rejection ............................................................................................. 13
Automatic Call Back ...................................................................................................... 13
Do Not Disturb ............................................................................................................... 14
Do Not Disturb Reminder .............................................................................................. 14
Standard Features ................................................................................................ ............ 15
User Details ................................................................................................................... 15
Handset ......................................................................................................................... 16
Simultaneous Ring ........................................................................................................ 17
Call Forwarding Selective .............................................................................................. 23
Priority Alert ................................................................................................................... 26
Call Notify ................................................................................................ ...................... 28
Voice Mail ...................................................................................................................... 32
Configuring Voice Mail settings via Frontier ............................................................... 32
Accessing your Voice Mail ......................................................................................... 32
Voice Mail Greetings ................................ ................................................................ .. 33
Replace Handset ........................................................................................................... 35
Basic Call Logs .............................................................................................................. 36
Client Downloads .......................................................................................................... 37
Skype for Business ........................................................................................................ 40
Receptionist ...................................................................................................................... 42
Add-On Features & Services ............................................................................................. 43
BizPhone Desktop App .................................................................................................. 43
BizPhone Mobile App .................................................................................................... 47
BizPhone Receptionist App ........................................................................................... 48
User Password and Passcode Specifications ................................................................... 50
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Welcome
Welcome to your TPG BizPhone service!
Inside this guide you will find information on how to use and configure the features and services offered by your TPG
BizPhone service.
As our product will continue to be upgraded with enhancements and new features, please check with your BizPhone
Administrator to ensure you have the most up-to-date guide.
You can also find How To video guides for a range of core BizPhone features at
http://www.bizphone.net.au/howtovideos.
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BizPhone Frontier Feature Configuration
TPG BizPhone has many configurable features allowing you to customise your phone to suit you best.
BizPhone user
The user will have access to set or modify the end user configuration, such as: Call Forward, Call Waiting, Voice mail
settings, etc.
The username and password for each BizPhone user is emailed to your account contact along with the Service
Completion Advice.
Log in to the Portal
To log in to the BizPhone Frontier Admin portal go to https://frontier.tpg.com.au/s/login via your web browser, where
the following will be displayed:
Enter your BizPhone username and password.
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BizPhone Frontier User Portal
Once you log in to the Frontier portal, the BizPhone User Page (below) will appear.
For details on how to use and configure each of the BizPhone features, please refer to the relevant sections of this
document.
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Basic User Features
By default, the Basic User Features page is displayed once you log in to the Frontier User portal. If you are on another
page and would like to return to the Basic User Features page, you can simply click “Basic” on the menu located on the
left.
The Basic User Features are available across all handsets. They are configurable from the Frontier User portal.
Alternatively, some of these features are configurable via the handsets as well.
Note: Your extension is the last 5 digits of your full geographical phone number. Your phone number is displayed next
to the Service details of the Basic User Features page.
To configure each of the Basic User Features, refer to the relevant sections.
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Call Forward No Answer
Call Forward No Answer allows a user to forward incoming calls to a particular phone number if the user does not
answer the call in a specific time period.
Note: If Call Waiting is on and a call is waiting, it will be redirected after that time period.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “No Answer” to active by clicking on or inactive by
clicking on . If the status is set to active, you need to enter a valid 10-digit phone or mobile
number to forward all calls to.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward No Answer feature, lift the handset and dial *93.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → No Answer → Disabled → Save.
To activate, lift the handset and dial *92 and enter the phone number to forward the calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to forward calls to
under Target) → Save.
Other Handsets: Menu → Call Control → Call Forward → No Answer → Enabled (enter the number to
forward calls to) → Save.
Call Forward Busy
Call Forward Busy allows the user to forward incoming calls to a particular phone number if the user is on a call.
Note: Call Waiting override Call Forward Busy.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward ”Busy” to active by clicking on or inactive by clicking
on . If the status is set to active, you need to enter a valid 10-digit phone or mobile number to
forward all calls to.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Busy feature, lift the handset and dial *91.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Busy → Disabled → Save.
To activate, lift the handset and dial *90 and enter the phone number to forward the calls to.
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Or you can also use the handset menu to activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to forward calls to
under Target) → Save.
Other Handsets: Menu → Call Control → Call Forward → Busy → Enabled (enter the number to forward calls
to) → Save.
Call Forward Immediate (Always)
Call Forward Immediate allows the user to forward all incoming calls to a particular phone number.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Immediate” to active by clicking on or inactive by
clicking on . If the status is set to active, you need to enter a valid 10-digit phone or mobile
number to forward all calls to.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Immediate feature, lift the handset and dial *73.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Disabled → Save.
To activate, lift the handset and dial *72 and enter the phone number to forward all calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to forward calls to
under Target) → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Enabled (enter the number to forward
calls to) → Save.
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Call Forward Not Reachable
Call Forward Not Reachable allows all calls to be automatically forwarded to a different phone number when the handset
is not accessible.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Not Reachable” to active by clicking on or inactive
by clicking on . If the status is set to active, you need to enter a valid 10-digit phone or
mobile number to forward all calls to.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Not Reachable feature, lift the handset and dial *95.
To activate, lift the handset and dial *94 and enter the phone number to forward the calls to.
Call Waiting
Call Waiting is a service that allows the user to be alerted to an incoming call by a faint beep or click when you are
already talking on the phone. This gives the user the ability to either take that call by putting the first call on hold or just
continue with the conversation that they are currently having.
How do you use it?
To use the Call Waiting, you must already be on a call.
DECT Handset: When a second call comes through, it will appear on the phone screen, press “Accept” to speak to the
second caller without hanging up the first caller (the first caller will be put on hold).
To resume the held call, press “Swap”.
T42G Handset: When a second call comes through, press the down arrow button and the answer option will be shown
on the LCD screen. You can then press “Answer” to speak to the second caller without hanging up the first caller (the
first caller will be put on hold).
To resume the held call, press the up arrow button and press “Resume”.
T48G Handset: When a second call comes through, you will see the incoming call on the LCD screen. Click on the
incoming call and click “Answer” to speak to the second caller without hanging up the first caller (the first caller will be
put on hold).
To resume the held call, click the hold call and click “Resume”.
Default Setting: On
How to set in Frontier:
Change the status next to Call Waiting to active by clicking on or inactive by clicking on
.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To disable the call waiting, lift the handset and dial #43.
Or you can also use the handset menu to de-activate or activate this feature:
DECT Handset: OK → Call Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to activate) → Save.
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Other Handsets: Menu → Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to activate) → Save.
3-Way Conference Call
3-Way Conference Call enables a user to bring a third party into an existing conversation, and allows the three parties to
listen and talk to each other.
How do you use it?
To use the 3-Way Conference Call, you must start on a connected call.
DECT Handset: When you are connected in a call, press “Options” and then select “Conference” key on the phone and
then enter the number of the third party you wish to conference in. Once the call is answered, press the “Conf” key again
to join the parties together.
Other Handsets: Press the “Conf” or “Conference” key on the phone, and then enter the number of the third party you
wish to conference in. Once they answer the call you can speak to them privately, and then press the “Conf” or
“Conference” key again to join all parties together.
Note: If either of the two parties hand up during the call, the call with the other party remains connected. It the user
hangs up, the other two parties will be disconnected.
Default Setting: On (Not configurable)
Call Transfer
Call Transfer allows a user to transfer a connected call to a third party (either internal or any phone number).
There are two types of transfer: Blind Transfer and Attended Transfer (not available on the DECT handsets).
An attended transfer allows the user to speak to the third party privately before transferring the call across.
A blind transfer simply redirects the call to the third party and the hangs up the user.
How do you use it?
To use the Call Transfer, you must start on a connected call.
DECT Handset: To transfer a call, press “Options” and select “Transfer” key on the phone. Then enter the phone
number that you wish to transfer the call to and press the “Transfer” key again. The call will then be transferred to a
third party.
Other Handsets: To transfer a received call, press the “Trans” or “Transfer” button on the phone. The existing call will be
placed on hold, and you will have two options:
1. If you want to make an “Attended” transfer, dial the third party number, speak to the third party, and press the
“Transfer” button again.
2. If you want to make a “Blind” transfer, dial the third party number and press the “Transfer” button and the call
should transfer immediately.
Default Setting: On (Not configurable)
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Calling Number Display – Incoming
Calling Number Display – Incoming allows the user to display or hide the other party’s phone number when they
are calling the user.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display – Incoming (Caller Number Display) to active
by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
Calling Number Display – Outgoing
Calling Number Display allows the user to display or hide their phone number when making an outbound call.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display – Outgoing (Caller Line Identifier) to active by
clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate, lift the handset and dial *31 and then the user phone number will be restricted to
the other party.
To activate the Calling Number Display - Outgoing, lift the handset and dial #31.
Call Barring
Call Barring allows the admin to bar certain types of calls (Mobile, International, and Long Distance) from
being made from the user’s phone.
Default Setting: Off
How to set in Frontier:
Please contact your BizPhone administrator to change the settings for Call Barring.
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Anonymous Call Rejection
Anonymous Call Rejection allows a user to reject incoming calls that do not have Caller ID Display enabled. By
enabling the service, a caller who has their caller ID blocked will have their incoming call rejected. The caller will hear a
message informing them that the user is not accepting anonymous call at this time. The user’s phone will not ring and
the user will not see any indication of the call.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Anonymous Call Rejection to active by clicking on or inactive by
clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To Activate the Anonymous Call Rejection feature, lift the handset and dial *77.
To de-activate, lift the handset and dial *87.
Or you can also use the handset menu to activate or de-activate or activate this feature:
DECT Handset: OK → Call Features → Anon. Call Rejection → OK → “Disabled” (to de-activate) or “Enabled”
(to activate) → OK.
Other Handsets: Menu → Call Control → Anonymous Call Rejection → “Off” (to de-activate) or “On” (to
activate) → Save
Automatic Call Back
Automatic Call Back allows the user who receive a busy tone to monitor the busy party and automatically
establish a call when the busy party becomes available.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls. This feature
can only be activated when calling within the same group.
Default setting: Off
How to set in Frontier:
Change the status next to Automatic Call Back to active by clicking on or inactive by clicking
on .
Click “Update” at the bottom of the screen to save the changes.
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Do Not Disturb
Do Not Disturb allows the users to set their phone as unavailable so that incoming calls are treated as if the
user is busy.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Do Not Disturb to active by clicking on or inactive by clicking on
.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To Activate the Do Not Disturb feature, lift the handset and dial *78 or press the “DND” key on the
phone (not available for DECT handsets).
To de-activate, lift the handset and dial *79.
Do Not Disturb Reminder
Do Not Disturb Reminder plays ring reminder when the call is blocked.
How do you use it?
By changing your setting in Frontier, your preference will then be applied in future.
Default setting: Off
How to set in Frontier:
Change the status next to Do Not Disturb Reminder to active by clicking on or inactive by
clicking on .
Click “Update” at the bottom of the screen to save the changes.
Remote Office
Remote Office allows the user to access and use their BizPhone service from any phone number (home office,
mobile phone) that you specified as your Remote Office.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Remote Office to active by clicking on or inactive by clicking on
.
Enter the phone number you want to access your BizPhone service from on the text box next to
Remote Office option.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset (Not available for DECT handsets):
Menu → Call Control → Remote Office → “Off” (to de-activate) or “On” (to activate) → Save
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Standard Features
The standard features are available on all handsets (unless specified) – configurable via the Frontier Portal and some
are configurable via the handsets.
User Details
User Details allows the user to manage and modify their details, including changing their Frontier User Portal password
and their Voice Portal passcode when required.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Un-configured
How to configure in Frontier:
To access the User Details, click on the “User Details” on the menu located on the left.
Enter the user details.
User Details
Description
First Name*
Enter the first name of the user.
Last Name*
Enter the last name of the user.
Email Address*
Enter the email address of the user.
Mobile*
Enter the mobile address of the user.
Change Password
New Password
Enter a new password for your Frontier user portal (if applicable)
Please retype new
password
Retype your password you have just entered.
Change Passcode
Please enter Portal
Passcode
Enter a new passcode for your voice portal.
Please retype new
passcode
Retype your passcode you have just entered for your voice portal.
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