TOZO T10 -R User Manual

1、Problem with connectivity/The left and

right headphones are not paired / the

headphones cannot be connected to the

device/only one earbud connect the phone

Hello customer,

Thanks for your contact.We sincerely apologize for your inconvenience.
Could you please help to fully charge the earbuds and thn reset the earbuds?(See the a
ttachment)
(See the reset video link, T10 and T8 have the same reset steps)

http://www.tozostore.com/t8guide/

There are 3 steps for the reset steps:

--1-- Before reset, please delete the ALL TOZO Bluetooth records(include [TOZO-T10-L] an
d [TOZO-T10-R]) at your phone, then turn off the Bluetooth at your phone.

--2-- The two earbuds have to reset at a same time. (With press for 5 seconds to turn
off earbuds, release the hand, then press both earbud`s button at a same time and

hold for 15 Seconds until purple light flash twice, reset done.)

--3--After reset done, please press both earbuds for 3 seconds to turn on both earbuds,
then you can turn on your phones Bluetooth and connect the [TOZO-T10-R] at your

phone again.

Best regards
TOZO Customer Service

、

2

Problems with single(left or right) earbud

broken / stopped working / stopped charging

/ different volume on both sides

Hello customer,

Thanks for your contact.We sincerely apologize for your inconvenience.

Please refer the following method 1 , method 2 and method 3.

---method 1---When the headphones are in the ear, the sweat from the workout can

linger in the metal, blocking connection with the charging case.
Could you please kindly check the metal connection of the headphones for dirt,wiping th
is metal strip(see attachment below) and try to charge again?(NOTE:You can use d

ry soft cloth, paperclip or paper towels to wipe)

---method 2---Please fully charge the battery case first ( without putting the earbu

ds in).

After the carrying case is fully charged（Four blue led on the case turned on),could you
please kindly put the left earbuds at the Right side of the case to test again ?
And please press the earbuds down for a while to check if there are any led light from

buds.

And please put the Right one on the left side of the case to confirm if it is the battery
case issue.

---method 3--- Lots of the issue can be resolved by reset steps. (See the reset video li

nk, T10 and T8 have the same reset steps)

http://www.tozostore.com/t8guide/

Thanks for your understanding and great efforts.
Waiting for your kind reply
Best regards
TOZO Customer Service