TouchTunes Karaoke Installation And Setup Manual
Disclaimer
Document Part Number: 900587-001 Rev 03 June 2012
TouchTunes and the TouchTunes logo are trademarks of TouchTunes Interactive Networks.
All other brand and product names are trademarks or registered trademarks of their respective corporations.
The mention of any product does not constitute an endorsement by TouchTunes Interactive Networks.
This manual is furnished under a lease agreement and may only be copied or used within accordance with the
terms of such lease agreement. The content of this manual is furnished for informational use only, is subject to
change without notice, and should not be construed as a commitment by TouchTunes Interactive Networks.
TouchTunes Interactive Networks assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Except as permitted by such lease agreement, no part of this publication may be reproduced, stored in any
retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise,
without prior written consent of TouchTunes Interactive Networks.
Changes are periodically made to the information herein; these changes will be incorporated into new editions of
this publication. TouchTunes may make improvements and/or changes in the products and/or software programs
described in this publication at any time.
If you have comments on this manual or the products it describes, address them to:
TouchTunes Interactive Networks
Attention: Publications
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec, Canada H4N 3L4
Service Hotline: 1-847-353-1954
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TouchTunes may use or distribute whatever information you supply in any way it believes appropriate without
incurring any obligations to you.
Copyright © 2012 TouchTunes Interactive Networks. All rights reserved, including those to reproduce this
publication or parts thereof in any form without permission in writing from TouchTunes Interactive Networks.
Contents
1 Welcome to TouchTunes Karaoke 3
Welcome to TouchTunes Karaoke . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Karaoke Service Requirements Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disclaimer and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Contacting TouchTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Installing TouchTunes Karaoke 7
Karaoke Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Marketing Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unpacking the Karaoke Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Main Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Inner White Box 1 - Microphone Receiver Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inner White Box 2 - Video Interface Module (VIM) Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Metallic Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connectivity Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting the Wireless Microphone Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting the Video Interface Module (VIM) to the location’s TV . . . . . . . . . . . . . . . . . . . . . 14
Connecting Virtuo to the Location’s DHCP Network (if required) . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the Video Interface Module (VIM) to the DHCP Network . . . . . . . . . . . . . . . . . . . 16
Installing the “TouchTunes Karaoke” Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Configuring TouchTunes Karaoke 21
Operator Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Learning the New Virtuo Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Virtuo Volume and Microphone Gain Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Television (Second Screen) Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2
4 Karaoke Event Manager 27
Providing Locations with Access to the Karaoke Event Manager . . . . . . . . . . . . . . . . . . . . . . . 27
Linking your Dashboard and myTouchTunes accounts: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Logging into the Karaoke Event Manager Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning Location Managers to Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5 Replacement Microphones 33
Microphone Frequencies and Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Welcome to TouchTunes Karaoke
Welcome to TouchTunes Karaoke
Welcome to TouchTunes’ cutting-edge, interactive Karaoke service. With TouchTunes Karaoke, your locations can
search, browse and play Karaoke songs on your Virtuo SmartJuke or from their mobile devices using the TouchTunes
Karaoke mobile app!
This guide will show you how to install and configure the equipment your locations will use to host their own Karaoke
events.
Karaoke Service Requirements Reminder
This manual was packaged with a one-page README document that explains what you will need to do, apart from
setting up the Karaoke equipment, to provide your locations with the Karaoke service.
Please ensure you have read this README before visiting your locations to install Karaoke equipment.
About this guide
This guide is for Operators of Virtuo SmartJukes and their technicians, and TouchTunes technical support and field
service personnel. It provides important information about the installation and setup of TouchTunes Karaoke.
TouchTunes Karaoke Installation and Setup Guide 900587-001 Rev 03
4
Welcome to TouchTunes Karaoke
Disclaimer and safety information
Disclaimer and safety information
TouchTunes Interactive Networks is not responsible for any damage resulting from the improper installation or
connection of test kit components or any other external equipment to your Virtuo, nor is TouchTunes responsible for
any damage caused during shipment (except the shipment to the original purchaser) or any damage caused by:
• impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster
• unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical
supply
• improper maintenance
• any other misuse, abuse, or mishandling
Familiarize yourself with this important safety information before proceeding with product installation.
WARNING: This symbol alerts you to the presence of dangerous voltage within the product
enclosure that may be of sufficient magnitude to constitute a risk of electrical shock. Do not
remove the cover or back of the TouchTunes Karaoke wireless microphone receiver or video
interface module. There are no user-serviceable parts inside. Servicing must be performed
by qualified personnel only.
CAUTION: Do not install TouchTunes Karaoke equipment near any heat sources, such as
radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords,
integral convenience receptacles.
Protect all power cords from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
Do not let objects or liquids enter these products—as they may touch dangerous voltage
points or short-out parts that could result in a fire or electric shock.
Refer all service to qualified service personnel. Service is required when this equipment has
been damaged in any way, including but not limited to: power-supply cord or plug damage;
liquid has been spilled or objects have fallen into the equipment; the equipment has been
exposed to rain or moisture, or has been dropped.
TouchTunes Karaoke Installation and Setup Guide
Welcome to TouchTunes Karaoke
Contacting TouchTunes
Contacting TouchTunes
If you need help with or have questions about this document, contact TouchTunes by:
• using the email links on the Contacts page on the TouchTunes Dashboard at
https://operator.touchtunes.com
• calling the TouchTunes 24/7 Service Hotline at 847-353-1954.
To help us assist you more effectively with problem reports, the following information may be required when contacting
TouchTunes Support:
• SmartJuke ID.
• SmartJuke model.
• The serial number of any component you believe to be defective.
• The date/time of the problem.
• Actions performed immediately before the problem occurred.
• Any additional comments.
If you need assistance with this or any other TouchTunes product, please call or email technical support. We value
your comments.
.
5
TouchTunes Karaoke Installation and Setup Guide 900587-001 Rev 03
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Welcome to TouchTunes Karaoke
Contacting TouchTunes
TouchTunes Karaoke Installation and Setup Guide
Installing TouchTunes Karaoke
Topics
• Karaoke Kit Contents
• Unpacking the Karaoke Equipment
• Connectivity Overview
• Connecting the Wireless Microphone Receiver
• Connecting the Video Interface Module (VIM) to the location’s TV
• Connecting Virtuo to the Location’s DHCP Network (if required)
• Installing the “TouchTunes Karaoke” Hard Drive
Karaoke Kit Contents
The TouchTunes Karaoke Kit consists of the following:
• a video interface module (VIM)
• a power supply adapter for the video interface module
• a wireless microphone receiver
• a 50-foot CAT-5 Ethernet cable
• a 15-foot CAT-5 Ethernet cable
•an HDMI cable
• a component video connection cable
• a component audio connection cable
The TouchTunes Karaoke Kit also includes a Karaoke “briefcase” to leave with locations that includes:
• two wireless microphones (plus batteries and spare batteries)
• a Karaoke remote control for Virtuo (plus batteries and spare batteries)
• a Host guide
• a remote control cheat sheet and quick start guide
NOTE: A network running DHCP is required for each location using the Karaoke Service.
The TouchTunes Karaoke Kit does not
include a switch or a router.
TouchTunes Karaoke Installation and Setup Guide 900587-001 Rev 03
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The entire Karaoke Kit arrives
packaged in a single white box
Within the main Karaoke box are two smaller white boxes and
an attractive metallic case that will be left with the location.
Installing TouchTunes Karaoke
Unpacking the Karaoke Equipment
Marketing Kit
In addition to the hardware components in the main kit, you will also receive a Karaoke Marketing kit containing
promotional materials to be used at locations. You will receive one Karaoke Marketing kit for each Karaoke kit
ordered.
The Karaoke Marketing Kit includes:
• 5 “Liquid Courage” shot glasses
• 3 posters
• 25 table tents
Unpacking the Karaoke Equipment
Main Packaging
All the equipment that is required to run the Karaoke Service arrives in a single white box.
Within this larger box are two smaller, similar white boxes and a customized TouchTunes case that venue owners will
use to house the Karaoke microphones and remote control.
• Remove the 2 smaller white boxes and the metallic case from the larger white box.
TouchTunes Karaoke Installation and Setup Guide
Installing TouchTunes Karaoke
Top level - The wireless microphone
receiver
Bottom level - 15 foot Cat-5 cable
Unpacking the Karaoke Equipment
Inner White Box 1 - Microphone Receiver Box
The microphone receiver box is a white, two-layered box; the top layer contains the microphone receiver and beneath
it lies the 15 foot CAT-5 Ethernet cable for connecting the wireless microphone receiver to Virtuo’s IO board.
• Remove the wireless microphone receiver and 15 foot CAT-5 Ethernet cable from this box.
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TouchTunes Karaoke Installation and Setup Guide 900587-001 Rev 03
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Top level - The Video Interface Module (VIM)
Middle level - The VIM’s power supply and cabling
for connecting the VIM to a television
For a given location, you will only need either the
HDMI cable or the component cables
Bottom level - 50 foot Cat 5 cable
Installing TouchTunes Karaoke
Unpacking the Karaoke Equipment
Inner White Box 2 - Video Interface Module (VIM) Box
The Video Interface Module box is a three-layered box; the top layer contains the VIM, the middle layer contains the
VIM power supply adapter and cabling for connecting the VIM to the location’s television, and the bottom layer
contains a 50 foot Cat-5 Ethernet cable.
• Remove the VIM, VIM power supply adapter, 15 foot Cat-5 Ethernet cable, and either the HDMI cable or 2
component cables from this box.
TouchTunes Karaoke Installation and Setup Guide
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