TouchTunes Ovation, Gem3 Ovation Quick Start Manual

Safety information

CAUTION: The lightning flash with arrowhead symbol within an equilateral
triangle signifies the presence of uninsulated dangerous voltage within the
system enclosure that may be of sufficient magnitude to constitute a risk of
electrical shock.

CAUTION: The exclamation point within an equilateral triangle signifies the
presence of important operating and maintenance instructions in this guide.

CAUTION: Ovation components are heavy and represent a serious safety hazard
if their mounting system should fail. Therefore, installation should only be
performed by an experienced installer or licensed contractor that is familiar with
standard rigging, mounting, and hanging practices, as recognized by a licensed
engineer or governmental agency in your area.

CAUTION: Ovation mounting components are UL listed and CSA approved only
when used as specified in this guide. Any other use or modification of the
mounting components is expressly prohibited, as this may present an
unacceptable risk of structural failure.

CAUTION: To reduce the risk of fire or electrical shock, do not expose the system
to rain or moisture.

CAUTION: See product enclosure for safety related markings.

ii

Important safety instructions

• Read the instructions for all components before using this product.

• Keep these instructions for future reference.

• Heed all warnings on the product and in the this guide.

• Follow all instructions.

• Do not use this apparatus near water or moisture

• Clean only with a dry cloth and as directed

• Do not block any ventilation openings and install in accordance the instructions in this guide.
To ensure reliable operation of the product and to protect it from overheating, put the product
in a position and location that will not interfere with its proper ventilation

• Do not install near any heat sources, such as radiators, heat registers, stoves or other apparatus
(including amplifiers) that produce heat.

• Do not defeat the safety purposes of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and a
third grounding prong. The wider blade or the third grounding prong are provided for your
safety. If the provided plug does not fit in your outlet, consult an electrician for replacement of
the obsolete outlet.

Important safety instructions

• Protect the power cord from being walked on or pinched, particularly at the plugs, convenience
receptacles, and the point where they exit from the apparatus.

• Only use attachments/accessories specified by the TouchTunes.

• Unplug this apparatus during lightning storms or when unused for long periods of time. To
prevent damage to this product during a lightning storm, or if the product will not be used for
an extended period of time, unplug its power cord from the wall outlet and disconnect the
antenna or cable system.

• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way: such as power-supply cord or plug is damaged; liquid has been
spilled or objects have fallen into the apparatus; the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped - Do not attempt to service this
product yourself. Opening or removing covers may expose you to dangerous voltages or other
hazards

• To prevent risk of fire or electrical shock, avoid overloading wall outlets, extension cords, or
integral convenience receptacles.

• Do not let objects or liquid enter the product as they may touch dangerous voltage points or
short-out parts that could result in a fire or electric shock.

• See product enclosure for safety related markings.

iii

FCC Notice

This equipment has been tested and found to comply with limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.

Note: Unauthorized modification of the receiver or radio remote control could void the user's
authority to operate this equipment.

This product complies with the Canadian ICES-003 Class A specification.

iv

Table of Contents

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

1 Introduction 1

About this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Writing Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Contacting Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Preparing for Jukebox Installation 3

Unpacking and Checking Jukebox Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up a Broadband or Dial-up Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Preparing Tools for Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 Installing the Ovation Jukebox 7

Installing the Ovation Jukebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Attach and level the wall bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Hang the Ovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Open the Ovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the Lock for the Ovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Power off the Ovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Install the hard drive in the MJS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting the Ovation to the Telephone or Broadband Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing the cable channel for the Ovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Connect the Ovation to the broadband network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Connect the Ovation to the telephone network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting Audio Speakers and Sources to the Ovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect external speakers to the Ovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Connecting Power to the Ovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connect the power cord to the Ovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Tighten the wire strength-relief bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Turn on power to the MJS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Close the Ovation case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Activate the Ovation screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

toc

4Activating the Jukebox 23

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Error Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5Disclaimer 37

Introduction

Welcome to the Quick Start Guide for the TouchTunes Ovation jukebox! This

chapter provides you with information about audience pre-requisites, related

documentation, and how to get customer support.

About this guide

Congratulations on choosing a TouchTunes Ovation jukebox! This guide explains how to
prepare for, install and activate your new TouchTunes jukebox. TouchTunes highly recommends
reading this guide to familiarize yourself with the installation procedure before installing your
Ovation.

Related Documentation

This guide is designed to get you started quickly with installing and activating a jukebox in a
location. For more detailed documentation, refer to the following documents:

• The TouchTunes Jukebox Software 3.0 Installation Guide

• The TouchTunes Gen 3 Hardware Operators Manual

• The TouchTunes Gen 3 Software Operators Manual

• The TouchTunes Dashboard User Guide.

You can access any of these documents by doing the following:

• If you do not have access to the TouchTunes Dashboard, request a copy from TouchTunes
Technical Support. See “Contacting Technical Support” on page 2.

• If you have access to the TouchTunes Dashboard, log on to the Dashboard and open the
Documentation page. See the TouchTunes Dashboard User Guide.

1

Introduction

Writing Conventions

What are the writing conventions used in this guide?

This guide uses the following documentation conventions.

Notation: Usage: Example:

Right-click Click with the rightmost

Italic A folder or file path. Open C:\My Documents and Settings\My Music.
Bold Menu or button

Vertical bar Separates menu

Bold with a
colon

Exclamation
point within
a triangle

mouse button.

commands, as well as
labelled areas on the UI.

commands.
Description of what a UI

element in a screenshot
does.

Identifies operating and
maintenance information
to know before use.

Right-click the image and choose Save Picture As.

Choose My Jukeboxes from the Navigation menu.
Click OK when prompted to continue.
Navigate to the Broadband Settings area.

Choose Tou c hTu ne s | Contacts from the Navigation
menu.

Jukebox Location: Lists jukeboxes by their current
location.

Caution: Power off the unit before continuing.

Contacting Technical Support

You can contact the TouchTunes Technical Support department for assistance using either of the
following methods:

• Call the Technical Support department toll-free at 1-888-711-5853. Before calling, write down
the jukebox ID number underneath the front of the Ovation case or beside the inside fan.
TouchTunes requires this ID number to provide you with the proper assistance.

Note: If you are outside of the toll-free area, you can still contact the TouchTunes Technical
Support department by dialling 1-847-419-3300 and pressing 1 when prompted. Long-distance
telephone charges may apply if you are calling from outside of the toll-free area.

• Email the Technical Support department from the Contacts page on the TouchTunes
Dashboard; see the TouchTunes Dashboard User Guide. You can also use this page to contact
other departments at TouchTunes, such as the Music, Sales and Finance departments.

2

Preparing for Jukebox Installation

This chapter explains how to prepare to install a TouchTunes jukebox for a

location, including setting up communications connections and unpacking

the jukebox.

Unpacking and Checking Jukebox Components

A TouchTunes jukebox is delivered in several boxes, including boxes for the jukebox hardware
components and a parts kit. The following table shows the dimensions and weight of the
Ovation jukebox:

Height Width Depth Weight

Crated

Uncrated

41” 32” 18” 142 lbs.

37 1/4” 27 1/4” 11 1/4” 125 lbs.

Before you install the jukebox, you must ensure that you have received all jukebox hardware
components and that both hardware components and the items in parts kit are in good
condition.

To check that you have all jukebox components:

1. Verify that you have received the following hardware components for the Ovation jukebox:

Component
Quantity

1 Ovation Digital Jukebox

1 Ovation wall bracket

1Power cord

1Parts kit

Component
Description

3

Preparing for Jukebox Installation

2. Open the Parts kit and then verify that it contains all of the following components:

Component
Quantity

1 Remote control 700031-001

1 Remote control mounting bracket 400188-001

2AAA batteries

2 Keys (Ilco #549) 400157-001

1 Female RCA to DIN adapter 300141-012

1 Male RCA to DIN adapter 300143-012

3 Eurostyle terminal connector (4-position) 100000-001

1 USB Modem (Optional) 300223-001

1 USB Modem cable with USB A-type an d B-type

Component
Description

connectors (Optional)

3. Check the condition of all hardware components and parts kit items to ensure they are in

good condition.

Caution: Do not attempt to installation if any jukebox hardware component or item in

the parts kit is damaged. Contact your distributor or TouchTunes to report the damage
immediately and request replacement parts.

Setting Up a Broadband or Dial-up Connection

Every night, a TouchTunes jukebox contacts the main TouchTunes server over the Internet to do
the following tasks:

• Download any new songs chosen by location owner or operator through the TouchTunes
Dashboard, as well as those chosen by the users using the Vote for Download feature.

TouchTunes
Part Number

300223-001

• Download any new updates to the jukebox system software.

• Report the number of plays per song for music royalty calculations.

• Report daily income for the jukebox.

The connection to the Internet is provided through an Internet Service Provider (ISP). ISPs
normally offer two different types of Internet connections: dial-up and broadband. A jukebox
can use either of these to contact and communicate with the TouchTunes server. However, the
connection type you chose has an impact on the infrastructure needed for the jukebox as well
as the speed of jukebox communications, which are summarized below:

• Dial-up Connection: A jukebox using a dial-up connection uses the normal telephone network
to connect to the Internet and to the TouchTunes server. Dial-up connections do not require any
special hardware beyond a standard RJ-11 telephone jack and cable but communications
speeds are slower than broadband connections.

• Broadband Connection: A jukebox using a broadband connection uses a special, high-speed
network to connect to the Internet and to the TouchTunes server. Broadband connections allow
much faster communications speeds than dial-up connections, but require a broadband
modem and/or router (computer networking device) to connect the jukebox to the high-speed
network.

4

Preparing Tools for Installation

Use the following guidelines to help you choose and set up the Internet connection type for the
jukebox:

• TouchTunes recommends using broadband Internet connections for jukeboxes whenever
possible. The broadband connection permits the jukebox to download new songs much more
quickly than over a dial-up connection. This connection also allows you to change jukebox
settings via the TouchTunes Dashboard and apply them immediately to the jukebox.

• For all connections, ensure you use high-quality cable and make the cable run as short as
possible to minimize potential problems due to line noise and interference.

• For broadband connections, note that the broadband modem and router may be included in a
single device, depending on the equipment used by the ISP and the networking setup for the
location. Both the broadband modem and the router must be installed and configured
properly for Internet access before you can set up a broadband connection for the jukebox.

• To ensure reliability for the broadband connection, TouchTunes recommends establishing a
wired connection between the jukebox and the router. Connecting the jukebox and router
wirelessly may be possible, but this type of connection is not recommended or supported.

• For dial-up connections, TouchTunes recommends running a new telephone cable from the
demarcation point (the point where the telephone line enters the building) for the location to
the jukebox. (The demarcation point may also be called the telephone network interface or
service entry point.) By running new cable from this point to the jukebox, you can avoid
potential problems caused by the existing wiring infrastructure.

• Ensure you have a USB modem before setting up the dial-up connection for a jukebox. Previous
versions of the jukebox provided an on-board modem for setting up a dial-up connection.
However, current TouchTunes jukeboxes require a USB modem for this connection. The USB
modem is an optional jukebox component and must be requested from TouchTunes.

• The telephone line used for a dial-up Internet connection can be shared with other devices,
such as an ATM or alarm system. However, you must co-ordinate call and answer times with any
other equipment that shares the same phone line to prevent scheduling conflicts between the
jukebox and another piece of equipment.

• Ensure sure you connect the jukebox to the analog line in front of the digital phone system for
dial-up connections. A jukebox cannot be connected directly to a digital phone system.

• Ensure that the telephone cable for a dial-up connection does not run close to any florescent
or neon lights as these can cause unwanted interference.

Preparing Tools for Installation

The following list shows tools that you may require to install the Ovation jukebox. Ensure that
you have all tools before beginning installation.

• Spirit level to ensure wall bracket and/or jukebox is level.

• Drill and appropriate drill bits for mounting wall bracket to wood or concrete.

• Phillips screwdriver.

• Flat-head screwdriver.

5

Preparing for Jukebox Installation

• Anti-static wrist strap (sometimes called a conducting wrist strap).

• Adjustable wrench for tightening bolts or nuts.

• Additional flat telephone cable to reconnect the wired remote.

If you are setting up a broadband connection for the Ovation, you may also require the following
tools:

• A laptop computer with a network card and a Web browser, such as Microsoft Internet Explorer
to test Internet connectivity.

• Pre-wired Cat5 network cable (or cable, crimp tool and RJ-45 connectors) to connect the laptop
and/or jukebox to the router.

If you are setting up a dial-up connection for the Ovation, you may also require the following
tools:

• USB modem

• Phone line polarity tester.

• Extra telephone cable with RJ-11 connectors.

• Four-conductor telephone modular wall jack.

• Four-conductor round telephone cable to connect the phone line from the demarcation point
to the modular wall jack.

• A Butt-In test set or analog phone without filters to listen to the newly installed phone line.

Note: The USB modem is an optional jukebox component. If a USB modem was not included
with the jukebox, you must request it from your distributor or TouchTunes.

6

Installing the Ovation Jukebox

This chapter explains how to install the Ovation jukebox, including setting up

its hardware, connecting it to a telephone line or broadband network as well

as attaching the power supply to the jukebox.

Installing the Ovation Jukebox

In this section, you install the Ovation wall bracket and jukebox, level it so it is stable and then
open its case.

Attach and level the wall bracket

Attach and level the wall bracket for the Ovation before hanging the unit.

Caution:

mounting system should fail. Installation of the mounting system should only be
performed by an experienced installer or licensed contractor who is familiar with standard
rigging, mounting and hanging practices as recognized by a licensed engineer or
government agency in your area.

To attach the wall bracket for the jukebox:

1. On the wall where the Ovation is to be installed, measure 65 inches (5’ 5”) from the floor and
mark this measurement.
This measurement identifies where the top of the bracket will be located on the wall.

2. Using the included template, mark the position for the wall bracket on the wall where you
intend to install the Ovation.

The Ovation jukebox is heavy and represents a serious safety hazard if its

7