TouchLink TLP Pro 520M, TLC Pro 521M User Manual

User Guide

TouchLink

™

TLP Pro 520M and TLC Pro 521M

TouchLink Touchpanel Control System

68-2153-01 Rev. B

06 16

Safety Instructions

Safety Instructions • English

WARNING: This symbol, D, when used on the product, is intended

to alert the user of the presence of uninsulated dangerous voltage
within the product’s enclosure that may present a risk of electric shock.

ATTENTION: This symbol, I, when used on the product, is

intended to alert the user of important operating and maintenance
(servicing) instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
website, www.extron.com.

Sicherheitsanweisungen • Deutsch

WARNUNG: Dieses Symbol D auf dem Produkt soll den Benutzer

darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind
und die einen elektrischen Schlag verursachen können.

VORSICHT: Dieses Symbol I auf dem Produkt soll dem Benutzer

in der im Lieferumfang enthaltenen Dokumentation besonders wichtige
Hinweise zur Bedienung und Wartung (Instandhaltung) geben.

Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie
in den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website, www.extron.com.

Instrucciones de seguridad • Español

ADVERTENCIA: Este símbolo, D, cuando se utiliza en el producto,

avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del
producto, lo que puede representar un riesgo de descarga eléctrica.

ATENCIÓN: Este símbolo, I, cuando se utiliza en el producto,

avisa al usuario de la presencia de importantes instrucciones de uso y
mantenimiento recogidas en la documentación proporcionada con el
equipo.

Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y temas
relacionados, consulte la Guía de cumplimiento de normativas y seguridad
de Extron, referencia 68-290-01, en el sitio Web de Extron,

www.extron.com.

Instructions de sécurité • Français

AVERTISSEMENT : Ce pictogramme, D, lorsqu’il est utilisé sur le

produit, signale à l’utilisateur la présence à l’intérieur du boîtier du
produit d’une tension électrique dangereuse susceptible de provoquer
un choc électrique.

ATTENTION : Ce pictogramme, I, lorsqu’il est utilisé sur le produit,

signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.

Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron,
réf. 68-290-01, sur le site Extron, www.extron.com.

Istruzioni di sicurezza • Italiano

AVVERTENZA: Il simbolo, D, se usato sul prodotto, serve ad avvertire

l’utente della presenza di tensione non isolata pericolosa all’interno del
contenitore del prodotto che può costituire un rischio di scosse elettriche.

ATTENTZIONE: Il simbolo, I, se usato sul prodotto, serve ad avvertire

l’utente della presenza di importanti istruzioni di funzionamento e
manutenzione nella documentazione fornita con l’apparecchio.

Per informazioni su parametri di sicurezza, conformità alle normative, compatibilità
EMI/EMF, accessibilità e argomenti simili, fare riferimento alla Guida alla conformità
normativa e di sicurezza di Extron, cod. articolo 68-290-01, sul sito web di Extron,

www.extron.com.

Instrukcje bezpieczeństwa • Polska

OSTRZEŻENIE: Ten symbol, D, gdy używany na produkt, ma na celu

poinformować użytkownika o obecności izolowanego i niebezpiecznego
napięcia wewnątrz obudowy produktu, który może stanowić zagrożenie
porażenia prądem elektrycznym.

UWAGI: Ten symbol, I, gdy używany na produkt, jest przeznaczony do

ostrzegania użytkownika ważne operacyjne oraz instrukcje konserwacji
(obsługi) w literaturze, wyposażone w sprzęt.

Informacji na temat wytycznych w sprawie bezpieczeństwa, regulacji wzajemnej
zgodności, zgodność EMI/EMF, dostępności i Tematy pokrewne, zobacz Extron
bezpieczeństwa i regulacyjnego zgodności przewodnik, część numer 68-290-01,
na stronie internetowej Extron, www.extron.com.

Инструкция по технике безопасности • Русский

ПРЕДУПРЕЖДЕНИЕ: Данный символ, D, если указан

на продукте, предупреждает пользователя о наличии
неизолированного опасного напряжения внутри корпуса
продукта, которое может привести к поражению электрическим
током.

ВНИМАНИЕ: Данный символ, I, если указан на продукте,

предупреждает пользователя о наличии важных инструкций по
эксплуатации и обслуживанию в руководстве, прилагаемом к
данному оборудованию.

Для получения информации о правилах техники безопасности,
соблюдении нормативных требований, электромагнитной
совместимости (ЭМП/ЭДС), возможности доступа и других вопросах
см. руководство по безопасности и соблюдению нормативных
требований Extron на сайте Extron: www.extron.com, номер по
каталогу - 68-290-01.

安全说明 • 简体中文

警告： D产品上的这个标志意在警告用户该产品机壳内有暴露的危险 电压，

有触电危险。

注意：I 产品上的这个标志意在提示用户设备随附的用户手册中有

重要的操作和维护(维修）说明。

关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍
使用的特性等相关内容，敬请访问 Extron 网站 www.extron.com，参见 Extron
安全规范指南，产品编号 68-290-01。

安全記事 • 繁體中文

警告: D 若產品上使用此符號，是為了提醒使用者，產品機殼內存在著

可能會導致觸電之風險的未絕緣危險電壓。

안전 지침 • 한국어

경고: 이 기호 D, 가 제품에 사용될 경우, 제품의 인클로저 내에 있는

접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을
경고합니다.

注意I 若產品上使用此符號，是為了提醒使用者，設備隨附的用戶手冊中有

重 要 的 操 作 和 維 護（ 維 修 ）説 明 。

有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細
資 訊 ，請 瀏 覽 Extron 網站：www.extron.com，然 後 參 閱《 Extron 安全性與
法規遵守手冊》，準則編號 68-290-01。

安全上のご注意 • 日本語

警告: この 記号 D が製品上に表 示されている 場合 は、筐体内に絶 縁 されて

いない高電圧が 流れ、感電の危険が あることを示しています。

注意: この記号 I が製品上に表示されている場合は、本機の取扱説明書に記載

されて いる重要な操作と保守(整備)の指示についてユーザーの注意を喚
起 する も の で す。

安全上のご注意、法令遵守、EMI/EMF適合性、その他の関連項目に
つ い て は 、エ ク スト ロ ン の ウ ェ ブ サ イト www.extron.com より

『Extron Safety and Regulatory Compliance Guide』 (P/N 68-290-01) をご

覧くだ さい 。

주의: 이 기호 I, 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와

있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.

안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에 대한
자세한 내용은 Extron 웹 사이트(www.extron.com)의 Extron 안전 및 규제 준수
안내서, 68-290-01 조항을 참조하십시오.

Copyright

© 2016 Extron Electronics. All rights reserved.

Trademarks

All trademarks mentioned in this guide are the properties of their respective owners.

The following registered trademarks®, registered service marks(SM), and trademarks(TM) are the property of RGBSystems, Inc. or
Extron Electronics (see the current list of trademarks on the Terms of Use page at www.extron.com):

AVTrac, Cable Cubby, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, Extron, Flat Field, FlexOS, GlobalViewer, Global Configurator,
Hideaway, Inline, IPIntercom, IPLink, Key Minder, LinkLicense, LockIt, MediaLink, MediaPort, NetPA, PlenumVault, PoleVault, PowerCage,
PURE3, Quantum, SoundField, SpeedMount, SpeedSwitch, SystemINTEGRATOR, TeamWork, TouchLink, V-Lock, VersaTools, VN-Matrix,
VoiceLift, WallVault, WindoWall, XTP, and XTP Systems

Registered Service Mark

(SM)

: S3 Service Support Solutions

AAP, AFL (Accu-Rate Frame Lock), ADSP (Advanced Digital Sync Processing), Auto-Image, CableCover, CDRS (Class D Ripple Suppression),
DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), DriverConfigurator, DSPConfigurator, DSVP (Digital Sync
Validation Processing), eLink, Entwine, EQIP, FastBite, FOX, FOXBOX, IP Intercom HelpDesk, MAAP, MicroDigital, ProDSP, QS-FPC
(QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, ShareLink, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action
Switching, True4K, Vector™ 4K, WebShare, XTRA, ZipCaddy, and ZipClip

Registered Trademarks

Trademarks (™

)

(®)

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause interference.
This interference must be corrected at the expense of the user.

NOTE:

• This unit was tested with shielded I/O cables on the peripheral devices. Shielded cables

• For more information on safety guidelines, regulatory compliances, EMI/EMF

Battery Notice

This product contains a battery. Do not open the unit to replace the battery. If the
battery needs replacing, return the entire unit to Extron (for the correct address, see the Extron

Warranty section on the last page of this guide).

CAUTION: Risk of explosion if battery is replaced by an Incorrect type. Dispose of used

batteries according to the Instructions.

ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de pile.

Débarrassez-vous des piles utilisées selon le mode d’emploi.

must be used to ensure compliance with FCC emissions limits.

compatibility, accessibility, and related topics, see the Extron Safety and Regulatory

Compliance Guide on the Extron website.

Conventions Used in this Guide

Notifications

In this user guide, the following are used:

WARNING: Potential risk of severe injury or death.
AVERTISSEMENT : Risque potentiel de blessure grave ou de mort.

CAUTION: Risk of minor personal injury.
ATTENTION : Risque de blessuremineure.

ATTENTION:

• Risk of property damage.

• Risque de dommages matériels.

NOTE: A note draws attention to important information.

Software Commands

Commands are written in the fonts shown here:

^AR Merge Scene,,Op1 scene 1,1 ^B 51 ^W^C

[01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]

E X!*X1&*X2)*X2#*X2!

NOTE: For commands and examples of computer or device responses mentioned

in this guide, the character “0” is used for the number zero and “O” represents the
capital letter “o”.

CE

}

Computer responses and directory paths that do not have variables are written in the font
shown here:

Reply from 208.132.180.48: bytes=32 times=2ms TTL=32
C:\Program Files\Extron

Variables are written in slanted form as shown here:

ping xxx.xxx.xxx.xxx —t
SOH R Data STX Command ETB ETX

Selectable items, such as menu names, menu options, buttons, tabs, and field names are
written in the font shown here:

From the File menu, select New.

Click the OK button.

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at www.extron.com/technology/glossary.aspx.

Contents

Introduction............................................................ 1

About the TLP Pro 520M and TLC Pro 521M ..... 1

Features ............................................................. 1

Additional Features of TLP 520M .................... 2

Additional Features of TLC 521M .................... 2

Application Diagram ........................................... 3

Installation Overview ........................................... 4

Panel Features ...................................................... 6

TLP Pro 520M and TLC Pro 521M Front Panel

Features ............................................................ 6

TLP Pro 520M and TLC Pro 521M Rear Panel

Features ............................................................ 8

On-screen Menus ............................................... 14

Setup Menu ...................................................... 14

Status Screen ............................................... 14

Network Screen ............................................ 15

Display Screen .............................................. 17

Audio Screen ................................................ 17

Advanced Screen ......................................... 18

Configuration Software ..................................... 19

Configuration Software ..................................... 19

Installing GUI Designer, Global Configurator,

and Toolbelt ................................................. 20

Using the Software ....................................... 21

TLP Pro 520M and TLC Pro 521M Web Page .. 21

Updating Firmware ........................................... 22

Downloading Firmware ................................. 22

Updating Firmware Using Toolbelt ................. 22

Mounting ............................................................... 23

Wall or Furniture Mounting ................................ 23

Other Mounting Options ................................... 25

Underwriters Laboratories Guidelines for

Rack Mounting ............................................ 25

Reference Material ............................................. 26

Network Port Requirements and Licensed

Third-Party Software Used in the

Touchpanels .................................................... 26

Reset Modes .................................................... 26

Use Factory Firmware ................................... 26

Project Recovery (TLC Pro 521M Only) ......... 27

Reset All IP Settings ..................................... 28

Reset to Factory Defaults .............................. 28

TLP Pro 520M and TLC Pro 521M • Contents vii

TLP Pro 520M and TLC Pro 521M • Contents viii

Introduction

This guide describes the function, installation, and operation of the TLPPro520M and
TLCPro521M TouchLinkPro touchpanels. Unless otherwise stated, the terms “TLPPro” and
“touchpanel” refer to both the TLP Pro 520M and TLC Pro 521M. This section contains the
following items:

• About the TLP Pro 520M and TLC Pro 521M

• Features

• Requirements

• Application Diagram

About the TLP Pro 520M and TLC Pro 521M

The Extron TouchLink Panel TLP Pro 520M is a 5-inch, wall-mounted touchpanel with a
800x480 capacitive glass touchscreen. The Extron TLC Pro 521M has the same touchscreen
but also features a built-in controller in a compact form factor.

For both models, the touchscreen layout is designed with the Extron GUI Designer software.
The functions are assigned to the screen objects with the Extron Global Configurator Plus and
Professional software. The user can define the graphics and the functions associated with
those graphics, providing versatility and adaptability to the configuration and control of an AV
system.

A motion sensor, light sensor, and a speaker provide sleep mode, auto dimming, and audible
feedback. Both models have a range of mounting options (see Mounting on page23).
Either model can be mounted in both portrait and landscape orientations. They are ideal for
any AV application requiring a compact touchpanel with flexible mounting options and a fully
customizable interface.

Features

• 5" capacitive touchscreen with 800x480 resolution and 16 million colors — vibrant

glass display with a more responsive control surface.

• Faster processing and more memory — allows for quicker configuration uploads and

more storage for GUI pages.

• Power over Ethernet — allows the touchpanel to receive power and control over a

single Ethernet cable, eliminating the need for a local power supply. The PoE injector is
sold separately.

• Built-in speaker with improved audio performance — provides audible feedback

from button presses.

• Digital input — allows for a connection with a variety of devices, such as sensors,

switches, and relays.

• Light sensor — adjusts screen brightness as the ambient room lighting changes.

• Configurable red and green status lights — indicate room availability or call status.

• System connection status indicator — provides visual feedback if the touchpanel is

not communicating with a control processor.

• Automatic clock synchronization — allows touchpanel to display the accurate time

and date.

TLP Pro 520M and TLC Pro 521M • Introduction 1

• Energy-saving features:

• — Adjustable sleep timer puts display into sleep mode.

• — Motion detector wakes display.

• Multiple mounting options — mounts on a wall, lectern, or any flat surface including

glass. Mounting on a glass surface requires GMK 1 mounting kit.

• Can be mounted in landscape or portrait orientation.

• Fully customizable using Extron control system software — GUI Designer combined

with Global Configurator Plus and Professional.

• Supports the Extron Control App and Extron Control for Web.

• Optional white bezel kit available.

• Highly reliable, energy-efficient external universal power supply (optional) —

provides worldwide power compatibility, with high demonstrated reliability and low power
consumption for reduced operating costs.

• Contemporary design — complements the aesthetics of any environment.

Additional Features of TLP 520M

• Compatible with all IP Link Pro control processors.

• Room Agent setup software — transforms the touchpanel into a full-featured room

booking appliance.

Additional Features of TLC 521M

• Built-in control processor — optimized for environments where component space may

be a concern.

• One bidirectional RS-232 port — dedicated port for communicating with virtually any

device via RS-232.

• Two relays for controlling room functions — enables control of lighting, screen

settings, and other device functions.

• One IR/Serial port for one-way control of external devices.

• Supports Ethernet-controllable devices:

• up to 4 devices with GC Plus.

• up to 8 devices with GC Pro.

• Removable captive screw connectors — provides quick and easy connection to the

controller for easy installation and troubleshooting.

• Extensive library of enhanced Extron Certified device drivers.

Requirements

Software

For a complete list of the requirements for running GUI Designer, Global Configurator Plus and
Professional, Toolbelt, and Extron Control see the Extron Web page for that software.

NOTE: These touchpanels are not compatible with GlobalConfigurator 3 or

GUIConfigurator.

Hardware

An Extron IP Link Pro control interface must also be connected to the same network domain
as the TLP Pro 520M (see www.extron.com for a list of suitable controllers). A controller is
integrated into the TLC Pro 521M, so no external controller is required with this model.

NOTE: The TLP Pro 520M is not compatible with Extron IP Link (non-Pro) controllers.

TLP Pro 520M and TLC Pro 521M • Introduction 2

Application Diagram

Extron

Figure 1 shows a typical application for the TLP Pro 520M. The TLC Pro 521M can be used in
similar applications.

NOTE: The TLC Pro 521M does not require an external controller.

Extron
XTP PI 100

Power Injector

Extron
IPCP Pro 350

IP Link Pro
Control Processor

COM 1

COM 2

COM 3

G

Tx Rx RTSCTS

G

Tx Rx

Tx Rx

POWER

12V

RELAYS

IR/SERIAL

x.xA MAX

1

2

1 2 C

3 4 C

SG

SG

Doc

Tuner

1 2 3

VCRLaptop PC DVD

Cam

0

321

654

987

Enter

December 15, 2013 - 7:58 AM

Extron

Extron

Volume

Tuner

Channel

Presets

Last

Presets

System
Off

TLP Pro 520M

Mute

5" Wall Mount

More

Audio
Control

TouchLink Pro
Touchpanel

Screen Control

100-240V

50/60 Hz

---A MAX

Ethernet

XTP

XTP PWR

PWR

Ethernet/Power

Ethernet

TCP/IP

Network

Display

On

Off

Mute

Room
Control

Screen

Lighting

Help

Microphones

DIGITAL I/O

1 2 3 4 G

G

eBUS

+V+S-SG

PWR OUT = 6W

IPCP PRO 350

LAN

123

Relay

CATx Cable
up to 230' (70 m)

HDMI RS-232

OUTPUTS

AUDIO

OVER DTP

RS-232 IR

TxRx GTxRx

Extron
DTP HDMI
230 D Rx

Receiver

RS-232

Ethernet

PUSH PUSH

POWER GUIDE MENU RES480480p 720p1080i 1080p

SELECT

DIRECTV

Tuner

IR

RS-232

100-240V ~ -- A MAX

50/60 Hz

1

2

CONFIGURABLE

INPUTS

3

HDMI

4

HDMI HDMI

DIRECTV HD

5

HDMI

6

RS-232 IR

7

TxRx TxRxG

8

SIG LINK

SIG LINK

OVER DTPOVER DTP

RS-232 IR

DTP IN

DTP IN

TxRx TxRxG

Media Player

OUTPUTS

C

A

SIG LINK

L1

R

HDMI

RS-232 IR

TxRx TxRxG

L2

R

B

DTP OUT

Extron
XPA 2001-70V

Power Amplier

100-240V 0.5A, 50-60Hz

XPA 2001-70V

LIMITER/PROTECT

1

AUDIO INPUTS OUTPUTSOUTPUTS

L3

L4

SIGNAL

Audio

IN1608

12

1

+48V

L5

R

R

MIC/LINE

VARIABLE

RESET

2

L6

R

R

LR

+48V

Audio

REMOTE

INPUTS

ATTENUATION HPF

10V

L (SUMMED) R

10

12

8

6

14

80 Hz

18

4
2

26

OFF

0

∞

Audio

Blu-ray Player

IR

PC

Extron

REMOTE

IN1608

LAN

RS-232

Scaling Presentation

TxRx

G

Switcher

70 V OUTPUT

50mA

G

STANDBY

GCV

CLASS 2 WIRING

Extron
SM 26T

Surface Mount
Speakers

Figure 1. TLP Pro 520M Application Diagram

TLP Pro 520M and TLC Pro 521M • Introduction 3

Installation
Overview

This section contains an overview of the installation process. Follow the links for a more
detailed explanation of each step.

1. Before starting, download and install the latest versions of the following software:

 GUI Designer — for designing layouts for Extron TouchLink Pro touchpanels and

third party touch interfaces.

 Global Configurator Plus and Professional — for setting up and configuring

IPL Pro controllers, MediaLink Plus control processors, and TouchLink Pro devices.

NOTE: The TLC Pro 521M has an integrated controller. No external controller is

required.

 Toolbelt — provides device discovery, device information, firmware updates,

and configuration of network settings, system utilities, and user management for
TouchLink Pro devices.

See Configuration Software on page 19.

2. Obtain the following network information from your network administrator:

 DHCP status (on or off). If DHCP is off, you will also require:

 IP address
 Subnet mask

 Gateway
 User name — By default these are either admin or user.
 Passwords — By default these are extron (for both admin and user).
 MAC address — Make a note of the touchpanel MAC address, which can be found

on the rear panel label.

3. Mount and cable the units:

ATTENTION:

• Do not power on the touchpanels or control processors until you have read the

• Ne branchez pas les écrans tactiles ou les contrôleurs avant d’avoir lu les mises

 Mount the units. There are several mounting options for Touchlink Pro touchpanels

(see Mounting on page 23).

 Connect cables to the touchpanels (see TLP Pro 520M and TLC Pro 521M Rear

Panel Features on page 8).

 Connect the power cords and power on all devices (see Power connector on

page8 or Network and Power over Ethernet (PoE) Connector on page 11).

Attention notice on page 9 (12 VDC power supply) or on page 12 (PoE injector).

en garde page9 (source d’alimentation 12VCC) ou page12 (injecteur PoE).

TLP Pro 520M and TLC Pro 521M • Installation Overview 4