Touch Dynamic TP4000 Hardware Manual

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Hardware Manual

THERMAL PRINTER

TP4000

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Notice

• The contents of this manual are subject to change without notice.

• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.

However, should any errors be detected, TP4000 would greatly appreciate being informed of them.

• The above notwithstanding, TP4000 can assume no responsibility for any errors in this manual.

Federal Communications Commission

Radio Frequency Interference

Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This statement will be applied only for the equipments marketed in U.S.A.

FCC WARNING

Changes or modications not expressly approved by the party responsible for compliance could void the user’s

authority to operate the equipment. For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.

For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable.

Statement of

The Canadian Department of Communications

Radio Interference Regulations

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

The above statement applies only to equipments marketed in Canada.

Warning:

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Trademark acknowledgments

TP4000: Touch Dynamic TP4000

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TABLE OF CONTENTS

1. Unpacking and Installation ...................................................................................1

1-1. Unpacking .......................................................................................................................1

1-2. Notes about Installation ..................................................................................................1

2. Parts Identication and Nomenclature ................................................................2

3. Setup ........................................................................................................................3

3-1. Connecting the Interface Cable to the PC ......................................................................3

3-2. Connecting the Interface Cable to the Printer ................................................................4

3-3. Connecting the AC Adapter ............................................................................................6

3-4. Turning the Power On ....................................................................................................7

3-5. Connecting to a Peripheral Device .................................................................................7

3-6. Loading a Paper Roll ......................................................................................................8

3-7. Changing the Paper Width ............................................................................................10

3-8. Setup Precautions .........................................................................................................11

4. Attaching the Accessories ....................................................................................13

4-1. Attaching the Holder Plate ...........................................................................................13

5. Troubleshooting ....................................................................................................15

5-1. Error Indicators .............................................................................................................15

6. Preventing and Removing Paper Jams ..............................................................16

6-1. Preventing Paper Jams ..................................................................................................16

6-2. Removing Paper Jams ..................................................................................................16

6-3. Releasing the Cutter Lock ............................................................................................17

7. Maintenance .........................................................................................................18

7-1. Thermal Head ...............................................................................................................18

7-2. Platen Rubber Roller ....................................................................................................18

7-3. Paper Holder .................................................................................................................18

7-4. Sensors and Their Surrounding Area ............................................................................18

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1. Unpacking and Installation

1-1. Unpacking

After unpacking the unit, check that all the necessary accessories are included in the package.

1-2. Notes about Installation

1. Choose a rm, level surface where the printer will not be exposed to vibration.

2. The power outlet you plan to connect to for power should be nearby and unobstructed.

3. Make sure that the printer is close enough to your host computer for you to connect the two.

4. Make sure that the printer is not exposed to direct sunlight.

5. Make sure that the printer is well away from heaters and other sources of extreme heat.

6. Make sure that the surrounding area is clean, dry, and free of dust.

7. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copiers,

refrigerators, or other appliances that cause power spikes.

8. Make sure that the room where you are using the printer is not too humid.

9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient temperature

and humidity are within the specications, avoid radical changes in environmental conditions. The suitable operating

temperature range is as follows:

Operating temperature: 5°C to 45°C

10. When disposing of the printer, obey local regulations.

Printer

Safety Instructions

Power Unit

USB Cable

Two Screws

Holding Plate

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2. Parts Identication and Nomenclature

Control panel

Features lamps that indicate printer status and a button for operating the printer.

Rear cover

Open to replace paper. Do not open while printing.

DC24V DK

Power switch

Turns the printer on and off.

Connects to peripheral devices such as cash drawers. Do not connect this to a telephone line.

Peripheral drive connector

Connects to an AC adapter.

Power inlet

Connects to a host PC through a USB cable.

USB port

Connects to a host PC through a cable.

Interface connector

Lights when the printer is online. This lamp also indicates errors, in combination with other lamps.

Lights when the cover is open. This lamp also indicates errors, in combination with other lamps.

When the printer is online, pressing this button feeds the paper roll.

POWER lamp (green) ERROR lamp (red)

FEED button

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3. Setup

3-1. Connecting the Interface Cable to the PC

3-1-1. USB Cable

Connect the USB cable to a USB port on your PC.

3-1-2. Parallel Cable

Connect the parallel cable to a parallel port on your PC.

3-1-3. RS-232C Cable

Connect the RS-232C cable to a RS-232C port on your PC.

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3-2. Connecting the Interface Cable to the Printer

Obtain an appropriate cable that complies with the specications beforehand.

Because the appropriate interface cable differs depending on the system that you are connecting the printer to, contact the dealer

that you bought the product from if you are unsure about what cable to use.

Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord from the outlet.

3-2-1. USB Cable

To connect a USB cable, follow the procedure given below.

1) Make sure that the AC adapter’s power cord is not connected to the outlet.

2) Connect the USB cable to the USB port.

3) As shown in the gure, pass the cable through the cable hooks to hold it in place.

Cable hook

USB cable

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3-2-3. RS-232C Cable

To connect an RS-232C cable, follow the procedure given below.

1) Make sure that the AC adapter’s power cord is not connected to the outlet.

2) Connect the RS-232C cable to the connector on the RS-232C interface board, and tighten the left and right screws.

3-2-2. Parallel Cable

To connect a parallel cable, follow the procedure given below.

1) Make sure that the AC adapter’s power cord is not connected to the outlet.

2) Connect the parallel cable to the connector on the parallel interface board, and fasten the connector clasps.

RS-232C cable

Parallel cable

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3-3. Connecting the AC Adapter

Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected to it

are turned off.

Then remove the power cord from the outlet.

1) Connect the AC adapter to the power cord.

2) Connect the AC adapter to the connector on the printer.

3) Insert the power cable plug into an AC outlet.

CAUTION

When disconnecting the cable, take hold of the cable

connector to pull it out. Releasing the lock makes it

easy to disconnect the connector.

Pulling the cable excessively could cause damage to

the connector.

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3-4. Turning the Power On

Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.

Turn on the power switch, which is on the left side of the printer.

The POWER lamp on the control panel will light.

3-5. Connecting to a Peripheral Device

You can connect a peripheral device to the printer using a modular plug.

Follow the procedure given below.

1) Make sure that the AC adapter’s power cord is not connected to the outlet.

2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.

Connect the other end of the cable to the modular jack of the peripheral device.

CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer

to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage

to the peripheral drive connector.

Power switch

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3-6. Loading a Paper Roll

Use a paper roll that complies with the printer specications. (See section 3-6-1, “Compliant Paper Roll Specications”.)

1) Put your ngers in the grooves on either side of the printer, and open the rear cover.

3) Push on both sides of the rear cover to close it.

Note 1: Be sure not to close the rear cover by pushing only one side.

2: Be careful not to get your ngers caught when opening or closing the printer’s rear cover.

3: After the rear cover is closed, the printer performs initial operations (from paper feeding to paper cutting).

Do not open the rear cover until the initial operations are complete.

2) Load the paper roll into the printer in the direction indicated by the gure, and pull the leading edge of the paper straight

toward you.

Note 1: Pull the paper straight as you pull it out.

2: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.

Paper roll

Groove

Rear cover

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3-6-1. Compliant Paper Roll Specications

Paper thickness

65 μm to 85 μm

Note: For paper thinner than 65 μm, we recommend settings for only Mitsubishi Hitec

F5041 , Nippon Paper Industries TF50KS-E2D and KSP P30023/P31023.

Paper width

79.5

± 0.5

57.5

± 0.5

Note: Never change the paper width while the printer is in use.

External dimensions

• Roll diameter

Max. 80 mm

• Take up paper roll width

+0.5

mm / 5

+0.5

Core inner and outer diameters

Inner diameter 12 ± 1 mm, external diameter 18 ± 1 mm

Printed surface

Outer edge of roll * You cannot use inner-wrapped paper rolls.

Note 1: Do not glue or tape the paper roll and shaft core together.

2: Do not fold the tail end of the paper.

3-6-2. Recommended Paper Roll

Manufacturer Product name

Mitsubishi Paper Mills Limited P220AG

HP220A

HP220AGB-1

Mitsubishi HiTec Paper Flensburg GmbH F5041

Oji Paper Co., Ltd. PD150R

PD160R

Nippon Paper Industries

TF50KS-E2D

TF60KS-E

KSP P30023

P31023

Note : Depending on the type and thickness of the paper, it may be necessary to change the settings for printing

darkness.

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3-7. Changing the Paper Width

Move the paper roll guide to match the paper roll width. When you change the effective print width (paper roll width), change

the printer utility’s memory switch setting. For details, see the printer utility help.

* The following procedure is for changing the paper width from 79.5 mm to 57.5 mm.

1) Remove the paper roll guide.

2) As shown in the gure, insert the paper roll guide in the groove.

3) Secure the paper roll guide in place by pushing the section marked as “A” in the gure.

Note: Do not change the paper width while the printer is in use.

The amount of wear on the thermal head, rubber roller, and cutter varies depending on the paper width. This

varying amount of wear may cause problems in printing and cutting.

Paper roll guide

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Caution Symbol

These symbols are located near the thermal print head.

Because the thermal print head is hot immediately after printing, do not touch it. Static electricity

can damage the thermal print head. To protect the thermal print head from static electricity, do

not touch it.

This symbol is located near the cutter.

Never touch the cutter blade, as you could injure your ngers.

This symbol is located near the peripheral drive connector.

Do not connect this to a telephone.

This symbol is located near the screws securing the case or the protective plate, which should not

be opened by individuals other than service personnel. Individuals, other than service personnel,

should not remove these screws. High voltage areas in the case can be dangerous.

WARNING

 If you notice smoke or strange odors coming from this product, turn the power switch off immediately, and remove the

power cord from the AC outlet. For repairs, contact the dealer that you bought the product from.

 Never attempt to repair the product yourself. Doing so can be dangerous.

 Never disassemble or modify the product. Doing so may result in injury, re, or electric shock.

 On models that have cutters or tear bars, do not touch the cutter blade or the tear bar.

There is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether or not the

printer is in operation.

You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located inside of the

cover, be careful not to bring your face and hands too close to the blade or tear bar when the cover is open.

 During and immediately after printing, the area around the print head is very hot. Don’t touch it because you could be

burned.

 Be sure to turn off the printer before performing maintenance on the cutter. Failing to do so is dangerous.

CAUTION

 We recommend that you unplug the printer from the power outlet whenever you do not plan to use the printer for long

periods.

Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.

 If an AC cord set is supplied with the product, the power cord that is included has been specially designed for the product.

 Make sure that the printer and the PC are turned off and unplugged from their AC outlets before you make connections.

 Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash drawers. Doing so

may cause the printer to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to

the peripheral drive connector.

3-8. Setup Precautions

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 Do not open the printer covers while the printer is printing or cutting.

 Do not pull out paper when the printer cover is closed.

 If liquid or foreign objects (such as coins and paper) enter the inside of the printer, turn the power switch off, disconnect

the power cord from the AC outlet, and consult the dealer that you bought the product from.

Continuing to use the printer may lead to a short-circuit, which may cause electric shock or re.

 The heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with metal objects,

sandpaper, etc.

 Do not touch the thermal print head heating element. Doing so may make it dirty, which will decrease the printing quality.

 Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it directly.

 Do not operate the printer if there is moisture (which has been caused by condensation or another factor) on the front sur-

face of the head.

 The printing quality and the thermal print head’s service life cannot be guaranteed if paper other than the recommended

paper is used.

In particular, thermal paper containing Na+, K+, or C1- may drastically reduce the service life of the thermal print head.

We recommend that you use paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and 300

ppm of Cl-.

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The following accessories are necessary when mounting the printer to a wall.

• Holding plate and two screws

4-1. Attaching the Holder Plate

■ The holder plate is attached to the printer using the included screws and is hooked onto screws that are

installed into the wall.

■ The screws on the wall are not included.

Use commercially available screws (4 mm diameter) that are suitable for the wall material (wood, steel

beam, concrete, etc.).

■ The printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.

Use screws on the wall that have both shear strength and pulling-out strength to withstand a force of at

least 12 kgf (118 N).

Precautions regarding installation

CAUTION

This caution indicates information that, if ignored, could lead to personal injury or property damage.

• Be sure to have qualied personnel install the specied screws and printer to the wall. Star is not responsible for any accidents or injuries that occur as a result of improper installation, misuse, or modications. Especially when installing the printer at a high location, make sure that the printer is securely installed to the wall. If the printer is not installed securely and falls, personal injury or damage to the printer may result.

• Make sure that the mounting surface and installation screws are strong enough to install

the printer. Securely install the printer so that the weight of the printer and any connected cables will not cause the printer to fall. Otherwise, personal injury or damage to the printer may result.

• Do not install the printer in an unstable location or a location that is exposed to vibration

and shocks. If the printer falls, personal injury or damage to the printer may result.

(1) Remove the rubber feet from the printer unit.

4. Attaching the Accessories

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(2) Attach the holding plate to the printer. Then tighten the two screws that were supplied to secure it in place.

(3) Position the printer over the screws, etc., on the wall and then slide it downward to set it in place. After setting the printer

in place, check the screws on the wall again to make sure that they are able to support the printer’s weight.

(4) Open the printer cover.

(5) Insert the roll paper as shown.

Note 1: The printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded. Use screws on

the wall that have both shear strength and pulling-out strength to withstand a force of at least 12 kgf (118 N).

2: When installing the printer on a wall, be sure the installation surface of the printer has an angle between

0 to +10 degrees with respect to the wall. If the installation angle of the printer with respect to the wall is negative, paper near end may not be detected correctly.

0~+10°

2〜3mm

Rubber feet and the like

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5-1. Error Indicators

(1) Recoverable errors

Check the recovery conditions. The printer can be recovered while maintaining its current status.

Error description POWER ERROR Recovery condition

Thermal head high temperature detection error

Flashes at

1-second

intervals

Off The printer recovers automatically when the thermal head cools.

Paper near end On

Flashes at

4-second

intervals

The printer recovers when you set a new paper roll and close the cover.

Cover open error On On The printer recovers when you close the cover.

Paper out error On

Flashes at

1-second

intervals

The printer recovers when you set a new paper roll and close the cover.

(2) Unrecoverable errors

Turn the printer off, check the recovery conditions, and then turn the printer back on.

If the same error occurs after you turn the printer back on, the printer needs to be repaired.

Error description POWER ERROR Cause Recovery condition

Cutter error Off

Flashes at

0.25-second intervals

Paper cutting in progress error

After you restart the printer, the printer recovers when the mobile cutter returns to its home position. (Note 3, 4)

Flash memory error Off

Flashes at

1-second

intervals

Flash memory access error -

RAM error Off

Flashes at

2-second

intervals

RAM access error -

Head thermistor error Off

Flashes at

3-second

intervals

Detection of head thermistor error

Power voltage error Off

Flashes at

4-second

intervals

Detection of power voltage error

Check the condition of the power supply, and restart the printer.

Note 1: If an unrecoverable error occurs, turn the power off immediately.

2: A power voltage error may be a result of a power supply malfunction.

3: If the paper is jammed, turn the power off, clear the jammed paper, and then turn the power back on.

For details, see section 6-2, “Removing Paper Jams”.

4: If the mobile cutter cannot return to its home position or the printer cannot perform initial operations,

manually unlock the cutter. For details, see section 6-3, “Releasing the Cutter Lock”.

If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.

5. Troubleshooting

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6. Preventing and Removing Paper Jams

6-1. Preventing Paper Jams

When you set the paper roll into the printer, do not pull out the end of the paper at an angle.

Do not touch the paper roll when the printer is printing or feeding paper or before the cut operation has nished completely.

Holding or pulling the paper while it is being fed may cause paper jams, improper cutting, or improper line breaks.

Note: Do not remove the paper while it is being cut. This can cause a paper jam.

6-2. Removing Paper Jams

If a paper jam occurs, remove the paper according to the procedure given below.

1) Turn the power switch off.

2) Open the rear cover.

Note 1: If you cannot open the rear cover, see section 6-3, “Releasing the

Cutter Lock”.

3) Remove the jammed paper.

Note 1: Because the thermal head is hot immediately after printing, do not

touch it.

2: Do not pull on the paper with the rear cover closed. Doing so may cause

damage to or deformation of parts such as the thermal head and the

rubber roller.

4) Load the paper roll straight, and gently close the rear cover.

Note 1: Load the paper roll straight.

If you close the rear cover with the paper roll skewed, paper jams may occur.

2: Push on both sides of the rear cover to close it securely.

Pushing the center section of the cover may cause only one side of the cover to be closed completely.

If the rear cover is not closed completely, the printer may not print.

5) Turn the power switch on.

Make sure that the ERROR lamp is not lit.

Note: When the ERROR lamp is lit, the printer will not accept any commands. Be sure to close the rear cover

completely.

CAUTION

 To avoid paper jams and other problems, feed the paper at least 1 mm (8 dot lines) before printing.

 If you want to use the cutter, to avoid paper jams and other problems, we recommend a margin of at least 5 mm

from the end of the printed area to the cutting position.

Thermal head

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6-3. Releasing the Cutter Lock

If the auto cutter locks up, restart the printer by turning the power switch off and then back on. A typical locked cutter will be

restored when you restart the printer.

If restarting the printer does not release the locked cutter, follow the procedure below.

Note: Be sure to turn off the printer before performing maintenance on the cutter.

1) Turn the power switch off.

2) Remove the front cover.

3) Remove the jammed paper.

Note: When removing jammed paper, be careful not to

damage the printer. In particular, the thermal head is easily damaged, so do not touch it.

4) Turn the knob in front of the cutter in the direction of the red arrow

shown on the right until the rear cover can be opened.

Note: If you can not turn the knob in the direction of

the red arrow, turn it in the opposite direction until the rear cover can be opened.

5) Open the rear cover, remove the jammed paper, and reset the

paper.

6) Attach the front cover, and turn the power switch on.

Knob

Drive knife

Cutter unit

Stationary knife

Front cover

Cutter unit

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Accumulation of paper dust and dirt may cause the printer to not print portions of characters.

To prevent such problems, perform periodic maintenance, such as removing paper dust from the paper transport section and

removing the blackened paper dust from the thermal head surface.

Note: Turn the printer’s power switch off before performing maintenance.

As a guideline, clean the printer every six months.

7-1. Thermal Head

7. Maintenance

To remove the blackened paper dust that has accumulated on the thermal head

surface, wipe it clean with a cotton swab (or soft cloth) dipped in alcohol

(ethanol, methanol, or isopropyl).

7-2. Platen Rubber Roller

Using a dry, soft cloth, wipe off the dirt from the rubber roller.

Clean the entire rubber roller by rotating it.

7-3. Paper Holder

Clean the paper holder of debris, dust, paper particles, etc. that may have

accumulated.

Note 1: The thermal head is easily damaged.

Be sure to clean the thermal head with a soft cloth, and be careful not to damage the head.

2: Do not clean the thermal head immediately after printing, when the thermal head is hot.

3: Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head.

4: Turn the power on only after the alcohol has dried completely.

7-4. Sensors and Their Surrounding Area

Clean the sensors of debris, dust, paper particles, etc.

In particular, if the reection sensors are dirty, detection will not be performed

properly.

Cleaning is relatively easy if you use a brush or a similar tool.

Thermal head

Rubber roller

Paper holder

PE sensor

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