Tosot TW12HQ2C2D, TW09HQ2C2A User Manual

TW12HQ3C2AI(WIFI)
TW12HQ3C2DI(WIFI)

Content

Operation Notices

Precautions............................................................................................................1

Parts name ............................................................................................................9

Screen Operation Guide

Buttons on remote controller ............................................................................... 11

Introduction for icons on display screen ..............................................................11

Introduction for buttons on remote controller .......................................................12

Function introduction for combination buttons .....................................................16

Operation guide ................................................................................................... 18

Replacement of batteries in remote controller .....................................................18

Emergency operation .......................................................................................... 19

Maintenance

Clean and maintenance.......................................................................................20

Malfunction

Malfunction analysis ............................................................................................22

Installation Notice

Installation dimension diagram ............................................................................ 26

Safety precautions for installing and relocating the unit

Tools for installation ............................................................................................. 28

Selection of installation location .......................................................................... 28

Requirements for electric connection ..................................................................29

Installation

Installation of indoor unit......................................................................................30

Check after installation ........................................................................................35

Test and operation

Test operation ...................................................................................................... 35

Attachment

......................................................................... 36

Pipe expanding method

..................................................................................

......................................27

.

38

This appliance is not intended for use by persons (including children) with reduced physical,
or mental capabilities or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.

If it needs to install, move or maintain the air conditioner, please contact dealer or local service center
to conduct it at first. Air conditioner must be installed, moved or maintained by appointed unit. Otherw-
ise, it may cause serious damage or personal injury or death.

sensory

Explanation of Symbols

DANGER

WARNING

CAUTION

N OTI C E

Indicates a hazardous situation that, if not avoided, will
result in death or serious injury.

Indicates a hazardous situation that, if not avoided, could
result in death or serious injury.

Indicates a hazardous situation that, if not avoided, may
result in minor or moderate injury.

Indicates important but not hazard-related information,
used to indicate risk of property damage.

Indicates a hazard that would be assigned a signal word
WARNING or CAUTION.

Precautions

WARNING

Operation and Maintenance

This appliance can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and understand the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by

children without supervision.
Do not connect air conditioner to multi-purpose socket.

Otherwise, it may cause fire hazard.
Do disconnect power supply when cleaning air

conditioner. Otherwise, it may cause electric shock.
If the supply cord is damaged, it must be replaced by

the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.

Do not wash the air conditioner with water to avoid
electric shock.
Do not spray water on indoor unit. It may cause electric
shock or malfunction.

After removing the filter, do not touch fins to avoid injury.
Do not use fire or hair dryer to dry the filter to avoid

deformation or fire hazard.

1

.

Precautions

WARNING

Maintenance must be performed by qualified
professionals. Otherwise, it may cause personal injury

or damage.
Do not repair air conditioner by yourself. It may cause

electric shock or damage. Please contact dealer when
you need to repair air conditioner.

Do not extend fingers or objects into air inlet or air
outlet. It may cause personal injury or damage.

Do not block air outlet or air inlet. It may cause
malfunction.

Do not spill water on the remote controller, otherwise the
remote controller may be broken.
When below phenomenon occurs, please turn off air
conditioner and disconnect power immediately, and then
contact the dealer or qualified professionals for service.

● Power cord is overheating or damaged.

● There’s abnormal sound during operation.

● Circuit break trips off frequently.

● Air conditioner gives off burning smell.

● Indoor unit is leaking.

If the air conditioner operates under abnormal conditions,
it may cause malfunction, electric shock or fire hazard.

When turning on or turning off the unit by emergency
operation switch, please press this switch with an insulating
object other than metal.

Do not step on top panel of outdoor unit, or put heavy
objects. It may cause damage or personal injury.

2

Precautions

WARNING

Attachment

Installation must be performed by qualified professionals.
Otherwise, it may cause personal injury or damage.

Must follow the electric safety regulations when installing
the unit.

According to the local safety regulations, use qualified
power supply circuit and circuit break.

Do install the circuit break. If not, it may cause malfunction.
An all-pole disconnection switch having a contact separation

of at least 3mm in all poles should be connected in fixed
wiring.

Including an circuit break with suitable capacity, please
note
magnet buckle

the circuit-short and

the following table.Air switch should be included

and heating buckle function, it can protect

overload.

Air Conditioner should be properly grounded. Incorrect
grounding may cause electric shock.

Don't use unqualified power cord.
Make sure the power supply matches with the

requirement of air conditioner.Unstable power supply or
incorrect wiring or malfunction. Please install proper power
supply cables before using the air conditioner.

Properly connect the live wire, neutral wire and
grounding wire of power socket.

Be sure to cut off the power supply before proceeding
any work related to electricity and safety.

3

Precautions

WARNING

Do not put through the power before finishing installation.
If the supply cord is damaged, it must be replaced by

the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.

The temperature of refrigerant circuit will be high, please
keep the interconnection cable away from the copper
tube.

The appliance shall be installed in accordance with
national wiring regulations.

Installation must be performed in accordance with the
requirement of NEC and CEC by authorized personnel
only.

The air conditioner is the first class electric appliance. It
must be properly grounding with specialized grounding
device by a professional. Please make sure it is always
grounded effectively, otherwise it may cause electric shock.

The yellow-green wire in air conditioner is grounding
wire, which can't be used for other purposes.

The grounding resistance should comply with national
electric safety regulations.

The appliance must be positioned so that the plug is
accessible.

All wires of indoor unit and outdoor unit should be
connected by a professional.

If the length of power connection wire is insufficient, please
contact the supplier for a new one. Avoid extending the
wire by yourself.

4

Precautions

WARNING

For the air conditioner with plug, the plug should be
reachable after finishing installation.

For the air conditioner without plug, an circuit break
must be installed in the line.

If you need to relocate the air conditioner to another
place, only the qualified person can perform the work.
Otherwise, it may cause personal injury or damage.

Select a location which is out of reach for children and
far away from animals or plants.If it is unavoidable,
please add the fence for safety purpose.

The indoor unit should be installed close to the wall.

Instructions for installation and use of this product are
provided by the manufacturer.

FCC WARNING

WARNING: Changes or modifications to this unit not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.

FCC STATEMENT

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions :

5

Precautions

FCC STATEMENT

(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received,including interference that may cause
undesired operation.

NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions,may cause harmful
interference to radio communications.

However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and

receiver.

● Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

● Consult the dealer or an experienced radio/TV

technician for help.

6

Precautions

IC STATEMENT

This device complies with Industry Canada licence­exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause
interference, and (2) this device must accept any
interference, including interference that may cause
undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie
Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter
tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le
fonctionnement.

This equipment complies with FCC’s and IC’s RF
radiation exposure limits set forth for an uncontrolled
environment. The antenna(s) used for this transmitter
must be installed and operated to provide a separation
distance of at least 20 cm from all persons and must
not be collocated or operating in conjunction with any
other antenna or transmitter. Installers must ensure that
20cm separation distance will be maintained between
the device (excluding its handset) and users.

Cet appareil est conforme aux limites d’exposition au
rayonnement RF stipulées par la FCC et l’IC pour une
utilisation dans un environnement non contrôlé. Les

7

Precautions

IC STATEMENT

antennes utilisées pour cet émetteur doivent être
installées et doivent fonctionner à au moins 20

cm de
distance des utilisateurs et ne doivent pas être placées
près d’autres antennes ou émetteurs ou fonctionner
avec ceux-ci. Les installateurs doivent s’assurer qu’une
distance de 20 cm sépare l’appareil (à l’exception du
combiné) des utilisateurs.

Working temperature range

Indoor side DB/WB(°C/°F) Outdoor side DB/WB(°C/°F)
Maximum cooling 26.7/19.4(80/66.9) 46.1/23.9(115/75)
Maximum heating 26.7/-(80/-) 23.9/18.3(75/64.9)

NOTICE:

● The operating temperature range (outdoor temperature) for cooling only unit is

-18

(-0.4°F)~46.1 (115°F); for heat pump unit is-20 (-4°F)~46.1 (115°F).

8

Parts Name

Indoor Unit

air inlet
panel

aux.button

horizontal louver

air outlet

remote control

(Display content or position may be different from above
graphics, please refer to actual products)

NOTICE:

Actual product may be different from above graphics, please refer to actual
products.

9

Parts name

Display

For some model:

cooling
indicator

heating
indicator

For some model:

heating
indicator

cooling
indicator

For some model:

power
indicator

temp.
indicator

For some model:

drying
indicator

temp.
indicator

receiver
window

display

receiver
window

display

W R G

drying
indicator

temp.
indicator

power
indicator

receiver
window

display

For some model:

heating
indicator

cooling
indicator

power
indicator

temp.
indicator

drying
indicator

For some model:

Power indicatior

temp.
indicator

receiver
window

Power LED color indicator:
Green-status-ON.
Red -status-OFF.

Mode LED color indicator:
White-W-Cool Mode-

Red-R-Heat Mode­Green-G-Dry Mode-

W

(only for heating model)

R

G

display

receiver
window

display

temp.
indicator

receiver
window

W R O

Display content or position may be different from above graphics, please refer to actual
products.

Power LED color indicator:
Green-status-ON.
Red -status-OFF.

Mode LED color indicator:
White-W-Cool Mode­Red-R-Heat Mode-

Orange-O-Dry Mode-

W

(only for heating model)

R

O

10

Buttons on remote controller

1

2

4

7

9

11

3

5

6

8

10

12

10

11

12

1

ON/OFF button

2

MODE button

3

FAN button

4

SWING button

5

TURBO button

6

7

8

9

▲

▲/ button

SLEEP button

TEMP button

WiFi button

LIGHT button

CLOCK button

TIMER ON / TIMER OFF
button

Introduction for icons on display screen

I feel

Operation mode

Auto mode
Cool mode

Dry mode

Fan mode

Heat mode

Clock

Sleep mode

Light

:Set temp.

Temp. display type

:Outdoor ambient temp.

:Indoor ambient temp.



Set fan speed

Send signal
Turbo mode

8℃ heating function
Set temperature

This is a general remote controller.Some

WiFi

models have this function while some

{

do not. Please refer to the actual models.

Set time

TIMER ON /
TIMER OFF
Child lock

Up & down swing

Introduction for buttons on remote controller

Note:

● This is a general use remote controller, it could be used for the air conditioners
with multifunction; For some function, which the model doesn't have, if press
the corresponding button on the remote controller that the unit will keep the
original running status.

● After putting through the power, the air conditioner will give out a sound.

Operation indictor is ON (red indicator, the colour is different for different models).
After that, you can operate the air conditioner by using remote controller.

●

Under on status, pressing the button on the remote controller, the signal icon " "

on the display of remote controller will blink once and the air conditioner will give
out a “de” sound, which means the signal has been sent to the air conditioner.

● Under off status, set temperature and clock icon will be displayed on the display

of remote controller (If timer on, timer off and light functions are set, the corre­ sponding icons will be displayed on the display of remote controller at the same

time); Under on status, the display will show the corresponding set function icons.

ON/OFF button

1

Press this button to turn on the unit. Press this button again to turn off the unit.

MODE button

2

Press this button to select your required operation mode.

AUTO COOL FANDRY HEAT

● When selecting auto mode, air conditioner will operate automatically according

to ex-factory setting. Set temperature can’t be adjusted and will not be displayed
as well. Press "FAN" button can adjust fan speed. Press "SWING" button can
adjust fan blowing angle.

● After selecting cool mode, air conditioner will operate under cool mode. Cool

indicator on indoor unit is ON(This indicator is not available for some models).
Press "▲" or " " button to adjust set temperature. Press "FAN" button to adjust
fan speed. Press "SWING" button to adjust fan blowing angle.

● When selecting dry mode, the air conditioner operates at low speed under dry

mode. Dry indicator on indoor unit is ON(This indicator is not available for some
models). Under dry mode, fan speed can’t be adjusted. Press "SWING" button
to adjust fan blowing angle.

● When selecting fan mode, the air conditioner will only blow fan, no cooling and

no heating. Press "FAN" button to adjust fan speed. Press "SWING" button to
adjust fan blowing angle.

● When selecting heating mode, the air conditioner operates under heat mode.

Heat indicator on indoor unit is ON(This indicator is not available for some models).

▲

12

Introduction for buttons on remote controller

Press "▲" or " " button to adjust set temperature. Press "FAN" button to adjust
fan speed. Press "SWING" button to adjust fan blowing angle. (Cooling only unit
won’t receive heating mode signal. If setting heat mode with remote controller,

press ON/OFF button can’t start up the unit).

Note:

● For preventing cold air, after starting up heating mode, indoor unit will delay 1~5

minutes to blow air (actual delay time is depend on indoor ambient temperature).

● Set temperature range from remote controller: 16~30℃(61~86°F); Fan speed:

auto, low speed, medium speed, high speed.

FAN button

3

Pressing this button can set fan speed circularly as: auto (AUTO), low( ) ,medium
( ), high( ).

Note:

● Under AUTO speed, air conditioner will select proper fan speed automatically

according to ex-factory setting.

● Fan speed under dry mode is low speed.

●

X-FAN function
displayed and the indoor fan will continue operation for a few minutes in order to dry
the indoor unit even though you have turned off the unit. After energization, X-FAN

OFF is defaulted. X-FAN is not available in AUTO, FAN or HEAT mode.
This function indicates that moisture on evaporator of indoor unit will be blowed

after the unit is stopped to avoid mould.

●

Having set X-FAN function on: After turning off the unit by pressing ON/OFF

button indoor fan will continue running for a few minutes. at low speed. In this

period, Hold fan speed button for 2s to stop indoor fan directly.

●

Having set X-FAN function off: After turning off the unit by pressing ON/OFF

button, the complete unit will be off directly.

▲

Auto

Hold fan speed button for 2s in COOL or DRY mode, the icon “ ” is

SWING button

4

Press this button can select up&down swing angle. Fan blow angle can be selected
circularly as below:

no display

(horizontal louvers stops

at current position)

13

Introduction for buttons on remote controller

● When selecting " ", air conditioner is blowing fan automatically. Horizontal

louver will automatically swing up & down at maximum angle.

● When selecting " 、 、 、

、

● When selecting " 、

● Hold " " button above 2s to set your required swing angle. When reaching your

required angle, release the button.

、

Note:

" 、 、 " may not be available. When air conditioner receives this signal, the
air conditioner will blow fan automatically.

TURBO button

5

Under COOL or HEAT mode, press this button to turn to quick COOL or quick
HEAT mode. " " icon is displayed on remote controller. Press this button again
to exit turbo function and " " icon will disappear.

▲

▲/ button

6

● Press "▲" or " " button once increase or decrease set temperature 1

Holding "▲" or " " button, 2s later, set temperature on remote controller will

change quickly. On releasing button after setting is finished, temperature indica-
tor on indoor unit will change accordingly. (Temperature can’t be adjusted under
auto mode)

● When setting TIMER ON, TIMER OFF or CLOCK, press "▲" or " " button to

adjust time. (Refer to CLOCK, TIMER ON, TIMER OFF buttons) When setting
TIMER ON, TIMER OFF or CLOCK, press "▲" or " " button to adjust time. (Refer
to CLOCK, TIMER ON, TIMER OFF buttons)

▲

▲

▲

▲

℃(1°F)

.

SLEEP button

7

Under COOL or HEAT mode, press this button to start up sleep function.
" " icon is displayed on remote controller. Press this button again to cancel sleep
function and " " icon will disappear.

TEMP button

8

By pressing this button, you can see indoor set temperature, indoor ambient temp­erature or outdoor ambient temperature on indoor unit’s display. The setting on
remote controlleris selected circularly as below:

no display

14

Introduction for buttons on remote controller

● When selecting " " or no display with remote controller, temperature indicator

on indoor unit displays set temperature.

● When selecting " " with remote controller, temperature indicator on indoor unit

displays indoor ambient temperature.

● When selecting " " with remote controller, temperature indicator on indoor unit

displays outdoor ambient temperature.

Note:

●

Outdoor temperature display is not available for some models. At that time, indoor

unit receives " " signal, while it displays indoor set temperature.

● It’s defaulted to display set temperature when turning on the unit. There is no

display in the remote controller.

● Only for the models whose indoor unit has dual-8 display.

● When selecting displaying of indoor or outdoor ambient temperature, indoor

temperature indicator displays corresponding temperature and automatically turn
to display set temperature after three or five seconds.

WiFi button

9

Press " WiFi " button to turn on or turn off WiFi function. When WiFi function is
turned on, the " WiFi " icon will be displayed on remote controller; Under status
of remote controller off, press "MODE" and " WiFi " buttons simultaneously for 1s,
WiFi module

● This function is only available for some models.

will restore to factory default setting.

LIGHT button

10

Press this button to turn off display light on indoor unit. " " icon on remote
controller disappears. Press this button again to turn on display light. " " icon is
displayed.

CLOCK button

11

Press this button to set clock time. " " icon on remote controller will blink. Press
"▲" or " " button within 5s to set clock time. Each pressing of "▲" or " " button,
clock time will increase or decrease 1 minute. If hold "▲" or " " button, 2s later,
time will change quickly. Release this button when reaching your required time.

▲▲

▲

Note:

● Clock time adopts 24-hour mode.

● The interval between two operation can’t exceeds 5s. Otherwise, remote contro-

ller will quit setting status. Operation for TIMER ON/TIMER OFF is the same.

TIMER ON / TIMER OFF button

12

15

Introduction for buttons on remote controller

● TIMER ON button

"TIMER ON" button can set the time for timer on. After pressing this button, " "

icon disappears and the word "ON" on remote controller blinks. Press "▲" or

▲

" "button to adjust TIMER ON setting. After each pressing "▲" or " " button,
TIMER ON setting will increase or decrease 1min. Hold "▲" or " " button, 2s
later, the time will change quickly until reaching your required time.

resumes displaying. Cancel TIMER ON: Under the condition that TIMER ON is
started up, press "TIMER ON" button to cancel it.

● TIMER OFF button

"TIMER OFF" button can set the time for timer off. After pressing this button," "
icon disappears and the word "OFF" on remote controller blinks. Press "▲" or

▲

" " button to adjust TIMER OFF setting. After each pressing "▲" or " " button,
TIMER OFF setting will increase or decrease 1min. Hold "▲" or " " button, 2s
later, the time will change quickly until reaching your required time.
Press "TIMER OFF" word "OFF" will stop blinking. " " icon resumes displaying.
Cancel TIMER OFF. Under the condition that TIMER OFF is started up, press
"TIMER OFF" button to cancel it.

Note:

● Under on and off status, you can set TIMER OFF or TIMER ON simultaneously.

● Before setting TIMER ON or TIMER OFF, please adjust the clock time.

● After starting up TIMER ON or TIMER OFF, set the constant circulating valid.

After that, air conditioner will be turned on or turned off according to setting time.
ON/OFF button has no effect on setting. If you don’t need this function, please
use remote controller to cancel it.

▲

▲

▲

▲

Function introduction for combination buttons

Energy-saving function

Under cooling mode, press "TEMP" and " CLOCK" buttons simultaneously to
start up or turn off energy-saving function. When energy-saving function is started
up, "SE" will be shown on remote controller, and air conditioner will adjust the set
temperature automatically according to ex-factory setting to reach to the best
energy-saving effect. Press "TEMP" and "CLOCK" buttons simultaneously again to
exit energy-saving function.

Note:

● Under energy-saving function, fan speed is defaulted at auto speed and it can’t

be adjusted.

●

Under energy-saving function, set temperature can’t be adjusted. Press "TURBO"

button and the remote controller won’t send signal.

16

Function introduction for combination buttons

● Sleep function and energy-saving function can’t operate at the same time. If

energy-saving function has been set under cooling mode, press sleep button will
cancel energy-saving function. If sleep function has been set under cooling
mode, start up the energy-saving function will cancel sleep function.

8℃ heating function

Under heating mode, press "TEMP" and "CLOCK" buttons simultaneously to start
up or turn off 8
will be shown on remote controller, and the air conditioner keep the heating status
at 8
heating function.

. Press "TEMP" and "CLOCK" buttons simultaneously again to exit 8

℃

Note:

● Under 8℃ heating function, fan speed is defaulted at auto speed and it can’t be

adjusted.

● Under 8℃ heating function, set temperature can’t be adjusted. Press "TURBO"

button and the remote controller won’t send signal.

● Sleep function and 8℃ heating function can’t operate at the same time. If 8

heating function has been set under cooling mode, press sleep button will cancel
8℃ heating function. If sleep function has been set under cooling mode, start up
the 8℃ heating function will cancel sleep function.

● Under ℉ temperature display, the remote controller will display 46℉ heating.

Child lock function

Press "▲" and " " simultaneously to turn on or turn off child lock function. When
child lock function is on, " " icon is displayed on remote controller. If you operate
the remote controller, the " " icon will blink three times without sending signal to
the unit.

heating function. When this function is started up, " " and "8℃"

℃

℃

▲

℃

Temperature display switchover function

Under OFF status, press " " and "MODE" buttons simultaneously to switch temp­erature display between ℃ and ℉.

▲

I FEEL Function

Press "▲" and "MODE" buttons simultaneously to start I FEEL function and " "
will be displayed on the remote controller. After this function is set, the remote
controller will send the detected ambient temperature to the controller and the unit
will automatically adjust the indoor temperature according to the detected tempera-

ture. Press this two buttons simultaneously again to close I FEEL function and " "
will disappear.

● Please put the remote controller near user when this function is set. Do not put

the remote controller near the object of high temperature o
order to avoid detecting inaccurate ambient temperature.When I FEEL function
is turned on, the remote controller should be put within the area where indoor
unit can receive the signal sent by the remote controller.

r low temperature in

17

Operation guide

After putting through the power, press "ON/OFF" button on remote controller to

1.

turn on the air conditioner.

Press "MODE" button to select your required mode: AUTO, COOL, DRY, FAN,

2.

HEAT.

Press "▲" or " " button to set your required temperature. (Temperature can’t

3.

be adjusted under auto mode).

Press "FAN" button to set your required fan speed: auto, low, medium and high

4.

speed.

Press "SWING" button to select fan blowing angle.

5.

▲

Replacement of batteries in remote controller

1. Press the back side of remote controller marked
with " ", as shown in the fig, and then push out

the cover of battery box along the arrow direction.

2. Replace two 7# (AAA 1.5V) dry batteries, and
make sure the position of "+" polar and "-" polar
are correct.

3. Reinstall the cover of battery box.

signal sender battery

reinstall

remove

Cover of battery box

NOTICE

● During operation, point the remote control signal sender at the receiving

window on indoor unit.

● The distance between signal sender and receiving window should be no
more than 8m, and there should be no obstacles between them.

● Signal may be interfered easily in the room where there is fluorescent lamp

or wireless telephone; remote controller should be close to indoor unit during
operation.

● Replace new batteries of the same model when replacement is required.

● When you don’t use remote controller for a long time, please take out the

batteries.

● If the display on remote controller is fuzzy or there’s no display, please
replace batteries.

18

Emergency operation

If remote controller is lost or damaged, please use auxiliary button to turn
on or turn off the air conditioner. The operation in details are as below:

air conditioner. When the air conditioner is turned on, it will operate under
auto mode.

panel

aux. button

WARNING:

Use insulated object to press the auto button

Clean and maintenance

WARNING

■ Turn off the air conditioner and disconnect the power before cleaning the air
conditioner to avoid electric shock.

■ Do not wash the air conditioner with water to avoid electric shock.

■ Do not use volatile liquid to clean the air conditioner.

Clean surface of indoor unit

When the surface of indoor unit is dirty, it is recommended to use a soft dry cloth
or wet cloth to wipe it.

NOTICE:

● Do not remove the panel when cleaning it.

19

Clean and maintenance

Open panel

1

Pull out the panel to a certain ● Use dust catcher or water to

2

3

the water (below 45℃(113°F))
to clean it, and then put it in a
shady and cool place to dry.

4

panel cover tightly.

WARNING

■ The filter should be cleaned every three months. If there is much dust in the
operation environment, clean frequency can be increased.

■ After removing the filter, do not touch fins to avoid injury.

■ Do not use fire or hair dryer to dry the filter to avoid deformation or fire hazard.

20

Clean and maintenance

NOTICE: Checking before use-season

1. Check whether air inlets and air outlets are blocked.

2. Check whether circuit break, plug and socket are in good condition.

4. Check whether drainage pipe is damaged.

NOTICE: Checking after use-season

1. Disconnect power supply.

Notice for recovery

1. Many packing materials are recyclable materials.
Please dispose them in appropriate recycling unit.

2. If you want to dispose the air conditioner, please contact local dealer or
consultant service center for the correct disposal method.

21

Malfunction analysis

General phenomenon analysis

Please check below items before asking for maintenance. If the malfunction still

can’t be eliminated, please contact local dealer or qualied professionals.

Phenomenon Check items Solution

Indoor unit

can’t receive

remote

controller’s

signal or
remote
controller
has no
action.

No air
emitted
from
indoor
unit

● Whether it's interfered severely

(such as static electricity,stable
voltage)?

● Whether remote controller is

within the signal receiving
range?

● Whether there are obstacles?

● Whether remote controller is

pointing at the receiving
window?

● Is sensitivity of remote contro­ ller low; fuzzy display and no

display?

● No display when operating

remote controller?

● Fluorescent lamp in room?

● Air inlet or air outlet of indoor

unit is blocked?

● Under heating mode, indoor

temperature is reached to set
temperature?

● Heating mode is turned on just

now?

● Pull out the plug. Reinsert

the plug after about 3min, and
then turn on the unit again.

● Signal receiving range is 8m.

● Remove obstacles.

●

Select proper angle and point
the remote controller at the re­ ceiving window on indoor unit.

● Check the batteries. If the

power of batteries is too low,
please replace them.

● Check whether remote cont-

roller appears to be damaged.
If yes, replace it.

● Take the remote controller

close to indoor unit.

● Turn off the uoresent lamp

and then try it again.

● Eliminate obstacles.

● After reaching to set temper-

ature, indoor unit will stop bl­ owing out air.

● In order to prevent blowing

out cold air, indoor unit will be
started after delaying for sev­ eral minutes, which is a nor­ mal phenomenon.

2

Malfunction analysis

Phenomenon Check items Solution

Air condit­ioner can’t
operate

Mist is em­itted from
indoor unit’s
air outlet

Set temper­ature can’t
be adjusted

● Power failure?

● Is plug loose?

● Circuit break trips off or
fuse is burnt out?

● Wiring has malfunction?

● Unit has restarted immediately
after stopping operation?

● Whether the function setting
for remote controller is
correct?

● Indoor temperature and hum­ idity is high?

● Unit is operating under auto
mode?

● Your required temperature
exceeds the set temperature
range?

● Wait until power recovery.

● Reinsert the plug.

● Ask professional to replace
circuit break or fuse.

● Ask professional to replace it.

● Wait for 3min, and then turn
on the unit again.

● Reset the function.

● Because indoor air is cooled
rapidly. After a while, indoor
temperature and humidity will
be decrease and mist will
disappear.

● Temperature can’t be adju-
sted under auto mode.
Please switch the operation
mode if you need to adjust
temperature.

● Set temperature range:
16℃~30℃(61~86°F).

Cooling
(heating)
effect is
not good.

● Voltage is too low?

● Filter is dirty? ● Clean the filter.

● Set temperature is in proper
range?

● Door and window are open? ● Close door and window.

● Wait until the voltage
resumes normal.

● Adjust temperature to proper
range.

23

Malfunction analysis

Phenomenon Check items Solution

Odours are
emitted

Air conditioner
operates nor­mally suddenly

“Water

owing”

noise

Cracking
noise

● Whether there’s odour source,

such as furniture and cigarette,
etc.

● Whether there’s interference,

such as thunder, wireless
devices, etc.

● Air conditioner is turned on or

turned off just now?

● Air conditioner is turned on or

turned off just now?

● Eliminate the odour source.

● Clean the lter.

● Disconnect power, put back

power, and then turn on the
unit again.

● The noise is the sound of
refrigerant owing inside

the unit, which is a normal
phenomenon.

● This is the sound of friction

caused by expansion and/or
contraction of panel or other
parts due to the change of
temperature.

4

Malfunction analysis

Error Code

● When air conditioner status is abnormal, temperature indictor on indoor unit will

ation of error code.

Error code

E5

E6

E8

H6

C5

F0
F1

F2

U8

It can be eliminated after restarting the unit. If not, please

It can be eliminated after restarting the unit. If not, please

It can be eliminated after restarting the unit. If not, please

It can be eliminated after restarting the unit. If not, please

It can be eliminated after restarting the unit. If not, please
contact qualified professionals for service.

Troubleshooting

Note:

service.

WARNING

■ When below phenomenon occurs, please turn off air conditioner and discon-

for service.

Power cord is overheating or damaged.

●

There’s abnormal sound during operation.

●

Air switch trips off frequently.

●

Air conditioner gives off burning smell.

●

● Indoor unit is leaking.

■ If the air conditioner operates under abnormal conditions, it may cause

25

Installation dimension diagram

At least 15cm

Space to the ceiling

At least 15cm

Space to the wall

At least 300cm

Space to the wall

At least 15cm

Space to the obstruction

At least 250cm

6

Safety precautions for installing and relocating the unit

To ensure safety, please be mindful of the following precautions.

Warning

When installing or relocating the unit, be sure to keep the refrigerant
circuit free from air or substances other than the specified refrigerant.

Any presence of air or other foreign substance in the refrigerant circuit will cause
system pressure rise or compressor rupture, resulting in injury.

When installing or moving this unit, do not charge the refrigerant which
is not comply with that on the nameplate or unqualified refrigerant.

Otherwise, it may cause abnormal operation, wrong action, mechanical
malfunction or even series safety accident.

When refrigerant needs to be recovered during relocating or repairing the
unit, be sure that the unit is running in cooling mode.Then, fully close the
valve at high pressure side (liquid valve).About 30-40 seconds later, fully
close the valve at low pressure side (gas valve), immediately stop the unit
and disconnect power. Please note that the time for refrigerant recovery
should not exceed 1 minute.

If refrigerant recovery takes too much time, air may be sucked in and cause
pressure rise or compressor rupture, resulting in injury.

During refrigerant recovery, make sure that liquid valve and gas valve are
fully closed and power is disconnected before detaching the connection pipe.

If compressor starts running when stop valve is open and connection pipe is not
yet connected, air will be sucked in and cause pressure rise or compressor
rupture, resulting in injury.

When installing the unit, make sure that connection pipe is securely
connected before the compressor starts running.

If compressor starts running when stop valve is open and connection pipe is not
yet connected, air will be sucked in and cause pressure rise or compressor
rupture, resulting in injury.

Prohibit installing the unit at the place where there may be leaked corrosive
gas or flammable gas.

If there leaked gas around the unit, it may cause explosion and other accidents.

Do not use extension cords for electrical connections. If the electric wire
is not long enough, please contact a local service center authorized
and ask for a proper electric wire.

Poor connections may lead to electric shock or fire.

Use the specified types of wires for electrical connections between the
indoor and outdoor units. Firmly clamp the wires so that their terminals
receive no external stresses.

Electric wires with insufficient capacity, wrong wire connections and insecure
wire terminals may cause electric shock or fire.

27

Tools for installation

1 Level meter 2 Screw driver 3 Impact drill
4 Drill head 5 Pipe expander 6 Torque wrench

7 Open-end wrench 8 Pipe cutter 9 Leakage detector
10 Vacuum pump 11 Pressure meter 12 Universal meter

13 Inner hexagon spanner 14 Measuring tape

Note:

● Please contact the local agent for installation.

● Don't use unqualied power cord.

Selection of installation location

Basic requirement

Installing the unit in the following places maycause malfunction. If it is unavoidable,
please consult the local dealer:

1. The place with strong heat sources,
volatile objects spread in the air.

2. The place with high-frequency devices (such as welding machine, medical
equipment).

3. The place near coast area.

4.

The place with oil or fumes in the air.

5. The place with sulfureted gas.

6. Other places with special circumstances.

7. Do not use the unit in the immediate surroundings of a laundry a bath a
shower or a swimming pool.

Indoor unit

1. There should be no obstruction near air inlet and air outlet.

2. Select a location where the condensation water can be dispersed easily and

won't affect other people.

3. Select a location which is convenient to connect the outdoor unit and near the
power socket.

4. Select a location which is out of reach for children.

5. The location should be able to withstand the weight of indoor unit and won't

increase noise and vibration.

6. The appliance must be installed 2.5m above oor.

7. Don't install the indoor unit right above the electric appliance.

8. Please try your best to keep way from uorescent lamp.

vapors, ammable or explosive gas

, or



Requirements for electric connection

Safety precaution

1. Must follow the electric safety regulations when installing the unit.

2. According to the local safety regulations, use qualied power supply circuit and

circuit break.

3. Make sure the power supply matches with the requirement of air conditioner.
Unstable power supply or incorrect wiring or malfunction. Please install proper
power supply cables before using the air conditioner.

4. Properly connect the live wire, neutral wire and grounding wire of power socket.

5. Be sure to cut off the power supply before proceeding any work related to
electricity and safety.

6. Do not put through the power before nishing installation.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its

service agent or similarly qualied persons in order to avoid a hazard.

8. The temperature of refrigerant circuit will be high, please keep the interconnec-

tion cable away from the copper tube.

9. The appliance shall be installed in accordance with national wiring regulations.

10.Installation must be performed in accordance with the requirement of NEC

and CEC by authorized personnel only

Grounding requirement

1. The air conditioner is the rst class electric appliance. It must be properly
grounding with specialized grounding device by a professional. Please make

sure it is always grounded effectively, otherwise it may cause electric shock.

2. The yellow-green wire in air conditioner is grounding wire, which can't be used

for other purposes.

3. The grounding resistance should comply with national electric safety regulations.

4. The appliance must be positioned so that the plug is accessible.

5. An all-pole disconnection switch having a contact separation of at least 3mm in

all poles should be connected in xed wiring. For models with a power plug,

make sure the plug is within reach after installation.

9

Installation of indoor unit

Step one: choosing installation location

rm it with the client.

Step two: install wall-mounting frame

1. Hang the wall-mounting frame on the wall; adjust it in horizontal position with the

plastic expansion particles in the holes.

3. Fix the wall-mounting frame on the wall with tapping screws (ST4.2X25TA) and

.

Step three: open piping hole

1. Choose the position of piping hole according to the direction of outlet pipe. The
position of piping hole should be a little lower than the wall-mounted frame,
shown as below.

QC:

Wall

Space

to the

wall

above

150mm

Left

Φ55mm
Rear piping hole

Mark in the middle of it

Level meter

Space

to the

wall

above

150mm

Right

Φ55mm

Rear piping hole

Wall

QE:

Wall

Space

to the

wall

above

150mm

Left

Φ70mm

Rear piping hole

Mark in the middle of it

Level meter

Space

to the

wall

above

150mm

Right

Φ70mm

Rear piping hole

Wall

2. Open a piping hole with the diameter of Φ55 or Φ70 on the selected outlet pipe
position.In order to drain smoothly, slant the piping hole on the wall slightly
downward to the outdoor side with the gradient of 5-10°.

30

left right

Installation of indoor unit

Note:

● Pay attention to dust prevention and
take relevant safety measures when
opening the hole.

● The plastic expansion particles are
not provided and should be bought
locally.

Step four: outlet pipe

1. The pipe can be led out in the
direction of right, rear right, left or
rear left.

left

rear right

right

rear left

Indoor

5-10°

2. When select leading out the pipe
from left or right, please cut off the
corresponding hole on the bottom
case.

outdoor

Φ55/Φ70

cut off
the hole

1. Aim the pipe joint at the corresponding
bellmouth.

union nutpipe joint

2. Pretightening the union nut with hand.

3. Adjust the torque force by referring to the following sheet. Place the open-end
wrench on the pipe joint and place the torque wrench on the union nut. Tighten
the union nut with torque wrench.

31

pipe

Installation of indoor unit

drain hose

drain hose

insulating pipe

screw

torque wrench

indoor pipe

open-end
wrench

union nut

pipe

Hex nut diameter Tightening torque (N.m)

Φ 9.52

4. Wrap the indoor pipe and joint of con-

nection pipe with insulating pipe, and

then wrap it with tape.

Step six: install drain hose

1. Connect the drain hose to the outlet pipe of
indoor unit.

2. Bind the joint with tape.

Note:

● Add insulating pipe in the indoor

drain hose in order to prevent
condensation.

● The plastic expansion particles are

not provided.

outlet pipe

tape

Φ 6

Φ 12
Φ 16
Φ 19

15~20
30~40

45~55

60~65
70~75

insulating pipe

outlet

pipe

drain hose

Step seven: connect wire of indoor unit

1. Open the panel, remove the screw
on the wiring cover and then take
down the cover.

32

panel

wiring cover

Installation of indoor unit

2. Make the power connection wire go
through the cable-cross hole at the back

cable-cross
hole

of indoor unit and then pull it out from
the front side.

power connection
wire

3. Remove the wire clip; connect the power connection wire to the wiring terminal

with wire clip.

12K、24K:

2 3N(1)

green

red

black

white

(blue)

Outdoor unit connection

(brown)

(yellow-

green)

4.Put wiring cover back and then tighten the screw.

5.Close the panel.
Note:

● All wires of indoor unit and outdoor unit should be connected by a professional.

for a new one. Avoid extending the wire by yourself.

installation.

● For the air conditioner without plug, an circuit break must be installed in the line.

The circuit break should be all-pole parting and the contact parting distance
should be more than 3mm.

33

Installation of indoor unit

drain hose

band

connection pipe

indoor power cord

upper hook

lower hook of
wall-mounting frame

Step eight: bind up pipe

1. Bind up the connection pipe, power
cord and drain hose with the band.

indoor and

indoor unit

outdoor power cord
gas
pipe

band

2. Reserve a certain length of drain
hose and power cord for installation
when binding them. When binding to
a certain degree, separate the indoor
power and then separate the drain
hose.

liquid pipe

drain hose

3. Bind them evenly.

4. The liquid pipe and gas pipe should
be bound separately at the end.

Note:

● The power cord and control wire
can't be crossed or winding.

● The drain hose should be bound

at the bottom.

Step nine: hang the indoor unit

1. Put the bound pipes in the wall pipe and then make them pass through the wall
hole.

2. Hang the indoor unit on the wall-mounting frame.

3. Stuff the gap between pipes and wall hole with sealing gum.

4. Fix the wall pipe.

5. Check if the indoor unit is installed rmly and closed to the wall.

indoor

wall pipe

outdoor

sealing gum

Note:

● Do not bend the drain hose too excessively in order to prevent blocking.

34

Check after installation

Items to be checked Possible malfunction

The unit may drop, shake or emit noise.

Have you done the refrigerant leakage
test?

Is water drained well?

(heating) capacity.

It may cause condensation and water
dripping.

It may cause condensation and water
dripping.

Is the voltage of power supply accord­ing to the voltage marked on the
nameplate?

Is electric wiring and pipeline installed
correctly?

Is the unit grounded securely? It may cause electric leakage.

Does the power cord follow the speci-

Is there any obstruction in the air inlet
and outlet?

The dust and sundries caused during
installation are removed?

The gas valve and liquid valve of
connection pipe are open completely?

Is the inlet and outlet of piping hole
been covered?

It may cause malfunction or damaging
the parts.

It may cause malfunction or damaging
the parts.

It may cause malfunction or damaging
the parts.

(heating) capacity.

It may cause malfunction or damaging
the parts.

(heating) capacit

It may cause insufficient cooling
(heating) capacity or waster eletricity.

y.

Test operation

1. Preparation of test operation

● The client approves the air conditioner.

● Specify the important notes for air conditioner to the client.

2. Method of test operation

● Put through the power, press ON/OFF button on the remote controller to start

operation.

● Press MODE button to select AUTO, COOL, DRY, FAN and HEAT to check

whether the operation is normal or not.

● If the ambient temperature is lower than 16

start cooling.

35

℃(61°F)

, the air conditioner can’t

Configuration of connection pipe

1. Standard length of connection pipe

● 5m, 7.5m, 8m.

2.Min. length of connection pipe is 3m.
Max. length of connection pipe.

3.

Cooling
capacity

5000Btu/h

(1465W)

7000Btu/h

(2051W)

9000Btu/h

(2637W)

12000Btu/h

(3516W)

18000Btu/h

(5274W)

4. The additional refrigerant oil and refrigerant charging required after prolonging

connection pipe

● After the length of connection pipe is prolonged for 10m at the basis of
standard length, you should add 5ml of refrigerant oil for each additional 5m

of connection pipe.

● The calculation method of additional refrigerant charging amount (on the basis
of liquid pipe):

Additional refrigerant charging amount = prolonged length of liquid pipe ×
additional refrigerant charging amount per meter

● Basing on the length of standard pipe, add refrigerant according to the

requirement as shown in the table. The additional refrigerant charging amount
per meter is different according to the diameter of liquid pipe. See the

following sheet.

Max length
of connec­tion pipe

15 25

15 30

15 30

20 30

25 30

Cooling
capacity

24000Btu/h

(7032W)

28000Btu/h

(8204W)

36000Btu/h

(10548W)

42000Btu/h

(12306W)

48000Btu/h

(14064W)

Max length
of connec­tion pipe

36

Conguration of connection pipe

Additional refrigerant charging amount for R22, R407C, R410A and R134a

Diameter of connection pipe

Liquid pipe(mm) Gas pipe(mm)

Φ6

Φ6 or Φ9.52

Φ12

Φ16

Φ19

Φ22.2

Φ9.52 or Φ12

Φ16 or Φ19

Φ19 or Φ22.2

Φ25.4 or Φ31.8

_

_

Outdoor unit throttle

Cooling only(g/m) Cooling and heating(g/m)

15

15

30

60

250 250

20

50

120

120

350350

37

Pipe expanding method

pipe

pipe

smooth surface

Note:

Improper pipe expanding is the main cause of refrigerant leakage. Please expand
the pipe according to the following steps:

A: Cut the pipe

the distance of indoor unit and
outdoor unit.

● Cut the required pipe with pipe cutter.

pipe cutter

E: Expand the port

● Expand the port with expander.

hard

expander

mold

pipe

leaning uneven burr

B: Remove the burrs

● Remove the burrs with shaper and

prevent the burrs from getting into
the pipe.

shaper

downwards

C: Put on suitable insulating pipe
D: Put on the union nut

● Remove the union nut on the indoor

connection pipe and outdoor valve;
install the union nut on the pipe.

union pipe

Note:

● "A" is different according to the
diameter, please refer to the sheet
below:

Outer diameter

(mm)

Φ6 - 6.35(1/4")

Φ9.52(3/8")

Φ12-12.7(1/2")

Φ15.8-16(5/8")

A(mm)

Max Min

1.3 0.7

1.6 1.0

1.8 1.0

2.4 2.2

F: Inspection

● Check the quality of expanding port.
If there is any blemish, expand the

port again according to the steps
above.

improper expanding

pipe

the length is equal

38

leaning

damaged

surface

crack uneven

thickness

66129927424