Toshiba Personal Computes satellite PORTEGE Z830 Satellite Z830
Series Maintenance
Manual
First edition October 2011
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the
at the time of this manual's production. However, succeeding computers and manuals
Series
PORTEGE Z830 Satellite Z830
are subject to change without notice. Therefore, Toshiba assumes no liability for damages
incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer satellite PORTEGE Z830 Satellite Z830 Series Maintenance
Manual (960-883) Series
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance servic e.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same t i me press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] v
Table of Contents
Chapter 1 Hardware Overview
1.1 Features ......................................................................................................................... 5
1.2 System Unit Block Diagram ....................................................................................... 11
Table 1-6 Time required for charges ..................................................................................... 23
Table 1-7 Data preservation time ........................................................................................... 24
Table 1-8 RTC battery charging/data preservation time .................................................. ..... 24
Table 1-9 AC adapter specifications ...................................................................................... 25
1-4 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
1.1 Features
The Toshiba PORTEGE Z830 Satelli t e Z830 Series Personal Computer uses extensive Large
Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS)
technology extensively to provide compact size, minimum weight, low power usage and high
reliability. This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
Microprocessor
The Toshiba PORTEGE Z830 Satellite Z830 Series computer is equipped with an
®
Processor.
Intel
The PC comes in with one of the following speeds:
Intel (Sanday Bridge DC 2+2 BGA ULV )
Core Frequency
1.80GB
System Bus
Frequency
L2 Cache
Size
Turbo number of cores /
number of threads
1333MHz 4MB 2.9 0GHz 2/4
ULV Core i7-2677M
1.70GB
1333MHz 3MB 2.70 GHz 2/4
ULV Core i5-2557M
1.60GB
1333MHz 3MB 2.30GHz 2/4
ULV Core i5-2467M
1.40GB
1333MHz 3MB - 2/4
ULV Core i3-2367M
Memory
One DDR3-1333 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in2048MB, 4096MB and 8192GB sizes.
Total memory size becomes the sum total of on-board memory (2GB or 4GB) and
memory module size.
The maximum size of a memory is set to 12GB.
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-5
1 Hardware Overview
Chipset
Toshiba PORTEGE Z830 Satellite Z830 Series computer is Equipped with Intel Cougar
Point QM67 (AMT model) or HM65 (Non-AMT model).
VGA Controller
The PC comes in with one of the following types:
The internal graphics controller in Intel Processor (Core i*) is used.
mSATA SSD
Some models are equipped with an mSATA type "Solid State Drive (SSD)" instead of a
hard disk drive.
64GB/128GB/
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Display
The PC comes in with one of the following types:
33.8cm (13.3”) LCD screen, 16 million colors, configured with the following resolution:
HD, 1366 horizontal x 768 vertical pixels
Interface
To external monitor via - RGB connector and HDMI connector
Keyboard
The computer's keyboard layouts are compatible with a 104/105-key enhanced keyboard
- by pressing some keys in combination, all of the 104/105-key enhanced keyboard
functions can be performed on the computer.
Touch Pad
A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer
and scrolling of windows.
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1 Hardware Overview
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.
Universal Serial Bus (USB2.0)
Two Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
Universal Serial Bus(USB 2.0 or 3.0) port
One Universal Serial Bus port, which complies to the USB 2.0 or 3.0 standard, is
provided on the left side of the computer.
The USB port type may vary depending on the model you purchased. The Port with blue
color is USB 3.0 port.
The USB 2.0 port is compliant with USB 2.0 standard and not compatible with USB 3.0
devices.
The USB 3.0 port is compliant with USB 3.0 standard and backward compatible with
USB 2.0 devices.
External monitor (RGB) port
This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.
HDMI out port
HDMI out port can connect with Type A connector HDMI cable. HDMI cable can send
video and audio signals.
SD Media slot
This slot lets you insert an SD™/SDHC™ memor y card, miniSD™/mi croSD™ Card,
and MultiMediaCard
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-7
1 Hardware Overview
Sound system
The sound system is equipped with the following features:
Stereo speakers
Built-in microphone
Stereo headphone jack
External microphone jack
External Headphone jack
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technolo gy that complies
with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.
Web Camera
Web Camera is a device that allows you to record video or take photographs with your
computer. You can use it for video chatting or video conferences using a communication
tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you
to add various video effects to your video or photograph.
3G
Some computers in this series are equipped with a 3G module.
1-8 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
Figure 1-1 Front of the computer
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-9
1 Hardware Overview
The system unit configuration is shown in fi gure 1-2
Figure 1-2 System unit configurations
1-10 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
1.2 System Unit Block Diagram
Figure 1-3 is a block diagram of the system unit.
Figure 1-3 System unit block diagram
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-11
1 Hardware Overview
The system unit is composed of the following major components:
Microprocessor
The Toshiba PORTEGE Z830 Satellite Z830 Series computer is equipped with an
®
Processor.
Intel
The PC comes in with one of the following speeds:
Intel (Sanday Bridge DC 2+2 BGA ULV )
Core Frequency
1.80GB
System Bus
Frequency
L2 Cache
Size
Turbo number of cores /
number of threads
1333MHz 4MB 2.9 0GHz 2/4
ULV Core i7-2677M
1.70GB
1333MHz 3MB 2.70 GHz 2/4
ULV Core i5-2557M
1.60GB
1333MHz 3MB 2.30GHz 2/4
ULV Core i5-2467M
1.40GB
1333MHz 3MB - 2/4
ULV Core i3-2367M
Memory
One DDR3-1333 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in2048MB, 4096MB and 8192GB sizes.
- 204-pin slot
- DDR3-1333 support
Total memory size becomes the sum total of on-board memory (2GB or 4GB) and
memory module size.
The maximum size of a memory is set to 12GB.
1-12 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
Chipset
(1)HM65 (Non-AMT)
(2)QM67 (AMT)
・989-ball 25×25mm FCBGA Package
VGA Controller
The PC comes in with one of the following types:
The internal graphics controller in Intel Processor (Core i*) is used..
LAN Controller
This controller has the following functions:
Support only a Gigabit Ethernet.
RJ45x1 port (with LED), docking connector (branch) 1 port.
WOL support (from S3, S4, and S5)
LAN controller
It is BTO correspondence by the built-in microphone and a set.
Connection interface: USB I/F connection
Product made from Liteon for 0.3M (VGA)
1-14 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
Product made from Liteon for 1.3M (HD)
Other chips
Clock generator: ICS9LVRS394CKLFT(Made by Integrated Device Technology)
EC/KBC: MEC1609-PZP(REVISION.D) (Made by standard micro system)
PSC: TMP86FS49BUG (made by Toshiba)
TPM: SLB9635 TT 1.2FW3.17 (made by Infineon)
Sensor
Temperature reset IC :105-degree-C type
Thermistor: Four places (CPU, Memory, for normal temperature measurement, 3G)
Magneto metric sensor :
Use it as a LCD opening-and-closing sensor (ferrite magneto system).
Fingerprint sensor : Made by Authen Tec.
It mounts between the Touchpad buttons.
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-15
1 Hardware Overview
1.3 3.5-inch Floppy Disk Drive (USB External)
The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted)
2DD and 1.44MB (formatted) 2HD disks.
The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.
Figure 1-4 3.5-inch FDD (USB External)
Table 1-1 3.5-inch FDD specifications
TEAC FD-05PUB-337
Items
720KB mode 1.44MB mode
Data transfer rate FDD part 250K bits/second 500K bits/second
USB Full speed mode (12M bits/second)
Disk rotation speed 300rpm
Track density 5.3 track/mm (135TPI)
(G8AC0000B320)
1-16 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
1 Hardware Overview
1.4 mSATA SSD
Some models are equipped with an mSATA ™ (mini SATA) type "Solid State Drive
(SSD)" instead of a hard disk drive.
The computer supports a 64GB and 128GB.
The specifications of mSATA SSD are listed by the table 1-4.
Figure 1- 5
Table 1-2
Items
G8BC0007W600 G8BC0007W120
Outline Width (mm)
Dimensions Height (mm)
Weight (g)
Storage size (formatted) 64GB 128GB
Data transfer speed
Length (mm) 50.95 +0/-0.3 mm
m
m
SATA SSD
SATA SSD specifications
Specifications
TOSHIBA
30.00 +0/-0.3 mm
3.95 mm (max.)
8.5 g (typ.)
Access time 0.5 ms (Typical)
Host Interface : 300MB/s
Sustained Data Read : Ave 180MB/s<*1>
Sustained Data Write : Ave 50MB/s<*1>
<*1> Under the condition of measurement with 128KB unit access
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-17
1 Hardware Overview
1.5 Keyboard
The computer's keyboard layouts are compatible with a 104/105-key enhanced keyboard - by
pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can
be performed on the computer.
Figure 1-6 is a view of the keyboard.
See Appendix E about a layout of the keyboard.
Figure 1- 6 Keyboard
1-18 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
The stamp of a keyboard back light on & Windows-key
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