Toshiba VIPedge IP5131-SDL, VIPedge IP5531-SDL, IP5631-SDL, VIPedge IP5000 Series, VIPedge IP5631-SD User Manual
TOSHIBA Telecommunication Systems Division
IP Telephone, Messaging and
Call Manager User Guide
Title Page
July 2012
Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves
the right, without prior notice, to make such changes in equipment design or components as engineering or
manufacturing methods may warrant.
VIPedge-UG-VA
Version A, July 2012
Our mission to publish accurate, complete and user accessible documentation. At the time of printing the
information in this document was as accurate and current as was reasonably possible. However, in the
time required to print and distribute this manual additions, corrections or other changes may have been
made. To view the latest version of this or other documents refer to the Toshiba FYI web site.
Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or
profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential
damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the
use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL
PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER
EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL
CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.
© Copyright 2012
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under
the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic,
or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No
patent liability is assumed, however, with respect to the use of the information contained herein.
Trademarks
Tos hi ba , I Pedge, VIPedge, CIX, SoftIPT and Strata are trademarks of Toshiba Corporation or Toshiba
America Information Systems, Inc.
Adtran is a registered trademark of ADTRAN, Inc.
Linux is a registered trademark of Linus Torvald.
AudioCodes is Registered trademark of AudioCodes Ltd.
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Mozilla and Firefox are registered trademarks of Mozilla Foundation Corp.
Windows, Outlook, and Microsoft are registered trademarks of Microsoft.
Zenoss is a registered trademark of Zenoss, Inc.
Trademarks, registered trademarks, and service marks are the property of their respective owners.
VIPedge General End User Information
FCC Requirements
Means of Connection: The VIPedge does not connect directly to the telephone network. All direct
connections are made to a gateway. Please refer to the gateway manufacturer's documentation.
Radio Frequency Interference
Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case, the user, at his/her own expense, will be
required to take whatever measures may be required to correct the interference.
Underwriters Laboratory
This system is listed with Underwriters Laboratory (UL). Secondary protection is required, on
any wiring from any telephone that exits the building or is subject to lightning or other electrical
surges, and on DID, OPS, and Tie lines. (Additional information is provided in the
VIPedgeInstall Manual.)
CP01, Issue 8, Part I Section 14.1
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department
does not guarantee the Equipment will operate to the user’s satisfaction.
Repairs to Certified Equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
301756
I.T.E
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
CAUTION! Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
Important Notice — Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the music-on-hold feature of this telecommunication system. Toshiba America
Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby
disclaims any liability arising out of the failure to obtain such a license.
Hearing Aid Compatibility Notice: The FCC has established rules that require all installed business
telephones be hearing aid compatible. This rule applies to all telephones regardless of the date of
manufacture or installation. There are severe financial penalties which may be levied on the end-user for
non-compliance.
Toshiba Telecommunication Systems Warranty and License Agreements
For information relating to the End User Limited Warranty and License Agreements, please refer to http://
www.telecom.toshiba.com/Telephone_Systems_Support/warranty.cfm
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To
provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and thirdparty manufactured products that support our Toshiba VIPedge solution. Similar to other resellers of
software, hardware and peripherals, these third-party manufactured products carry warranties independent
of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that
third-party manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers
should consult their product documentation for third-party warranty information specific to third-party
products. More information may also be available in some cases from the manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically
test or guarantee that the third-party products we offer work under every configuration with any or all of the
various models of the Toshiba VIPedge solution. Toshiba does not endorse, warrant nor assume any
liability in connection with such third party products or services. If you have questions about compatibility,
we recommend and encourage you to contact the third-party software, hardware and peripheral product
manufacturer directly.
Content s
Organization.......................................................................................................................................... 7
Conventions .......................................................................................................................................... 8
Related Documents/Media.................................................................................................................... 8
Chapter 1 – The Grand Tour
Telephone Overview ........................................................................................................................... 10
Fixed Buttons .................................................................................................................................... 10
Programmable Feature Buttons........................................................................................................ 13
LCD ..................................................................................................................................................... 13
9-Line LCD Display ........................................................................................................................... 13
Soft Keys............................................................................................................................................. 14
Chapter 2 – The Basics
Customizing Your Telephone.............................................................................................................. 15
Volume Control .................................................................................................................................15
LCD Contrast ...................................................................................................................................... 16
Brightness Control ............................................................................................................................16
Backlight On/Off................................................................................................................................ 17
Dial Pad and Button Beeps...............................................................................................................17
Speakerphone/Microphone Sensitivity Adjustment ..........................................................................17
Telephone Terminology ...................................................................................................................... 18
Making a Call ...................................................................................................................................... 19
Handset ............................................................................................................................................19
Spkr Button ....................................................................................................................................... 19
Hot Dialing ........................................................................................................................................ 19
Dial Directory....................................................................................................................................... 19
Answering a Call ................................................................................................................................. 21
Handset ............................................................................................................................................21
Speaker ............................................................................................................................................21
Shift Button ....................................................................................................................................... 21
Handsfree Answerback..................................................................................................................... 21
On a Call ............................................................................................................................................. 22
Switching Between Handset and Speakerphone.............................................................................. 22
Microphone (Mic/Mute) Button..........................................................................................................22
Hold ..................................................................................................................................................22
Message Waiting................................................................................................................................. 23
Responding to a Lit Msg LED ........................................................................................................... 23
Turning On/Off MW LED on Another Extension ............................................................................... 23
LED Indicator Details .......................................................................................................................... 24
Chapter 3 – Feature Operations
Account Codes.................................................................................................................................... 25
Voluntary Account Codes ................................................................................................................. 26
VIPedge UG 07/12 TOSHIBA 1
Contents
Chapter 4 – Messaging Features
Advisory Message............................................................................................................................... 27
Alarm Notification ................................................................................................................................ 28
Automatic Callback ............................................................................................................................. 28
Call Forward........................................................................................................................................ 29
Call History.......................................................................................................................................... 31
Call Park.............................................................................................................................................. 32
Call Pickup .......................................................................................................................................... 33
Call Transfer........................................................................................................................................ 34
Call Waiting ......................................................................................................................................... 35
Caller ID .............................................................................................................................................. 35
Conference Call .................................................................................................................................. 36
Do Not Disturb..................................................................................................................................... 38
Emergency Call................................................................................................................................... 38
Emergency Monitoring Station.......................................................................................................... 39
Emergency Ringdown ......................................................................................................................... 39
Message Waiting................................................................................................................................. 39
Microphone Cut-Off............................................................................................................................. 40
Off-Hook Call Announce (OCA) .......................................................................................................... 40
Override .............................................................................................................................................. 42
Paging................................................................................................................................................. 43
Privacy ................................................................................................................................................ 44
Redial.................................................................................................................................................. 45
Speed Dial........................................................................................................................................... 45
Time and Date Setting (Local) ............................................................................................................ 46
Tone First / Voice First Signalling ....................................................................................................... 47
Tone First Signalling .........................................................................................................................47
Voice First Signalling ........................................................................................................................47
Uniform Call Distribution ..................................................................................................................... 47
Login/Logout .....................................................................................................................................48
Chapter 4 – Messaging Features
Access your Mailbox by Phone ........................................................................................................... 49
Set up Your Mailbox for the First Time................................................................................................ 49
Check New Messages ........................................................................................................................ 50
Review saved messages .................................................................................................................... 50
Envelope Information .......................................................................................................................... 50
Volume /Speed Control....................................................................................................................... 51
Reply to a Message ............................................................................................................................ 51
Call Back Directly ................................................................................................................................ 51
Redirect a Message ............................................................................................................................ 52
Erase / Delete and Retrieve a Deleted Message ................................................................................ 53
Delete a Message............................................................................................................................. 53
Retrieve a Deleted Message ............................................................................................................ 53
Number of Messages .......................................................................................................................... 53
Send A Message Directly To A Subscriber’s Mailbox ......................................................................... 53
To Mark a Message as Confidential.................................................................................................... 54
To Mark a Message as Priority ........................................................................................................... 54
To Mark a Message as Priority and Confidential ................................................................................ 55
To Request a Return Receipt for a Message...................................................................................... 55
To Request Notification of Non-receipt ............................................................................................... 55
To Schedule a Message for Future Delivery....................................................................................... 55
To Send a Message Using Directory Assistance ................................................................................ 56
To Send a Message to a Group Distribution ....................................................................................... 56
Delete a Message after Sending......................................................................................................... 56
2 TOSHIBA VIPedge UG 07/12
Chapter 5 – Greetings
Chapter 5 – Greetings
Manage your Default Greeting ............................................................................................................ 57
Activate your Extended Absence Greeting ......................................................................................... 57
Deactivate your Extended Absence Greeting ..................................................................................... 58
Manage your Busy Greeting ............................................................................................................... 58
Manage your Custom Greetings ......................................................................................................... 58
Change your Recorded Name ............................................................................................................ 58
Chapter 6 – Other Messaging Applications
Group Distributions ............................................................................................................................. 59
Set up a Private Group Distribution List.............................................................................................. 59
Add Members to a Private Group Distribution List .............................................................................. 59
Delete Members from a Private Group Distribution List...................................................................... 60
Delete a Private Group Distribution List .............................................................................................. 60
Listen to Members in a Private Group Distribution List ....................................................................... 60
Using a Private Group Distribution List ............................................................................................... 60
Using a Global Group Distribution List ................................................................................................ 60
Personal Options................................................................................................................................. 61
Message Notification........................................................................................................................... 61
To Activate or Deactivate Message Notification.................................................................................. 61
Set a Wake up Call ............................................................................................................................. 62
Change your Mailbox Password ......................................................................................................... 62
Personal Assistant .............................................................................................................................. 63
Follow me............................................................................................................................................ 63
Setting up Follow me ........................................................................................................................64
Accepting or rejecting calls at a call-out ...........................................................................................64
Transfering to an Operator or another Extension ............................................................................. 64
Setting up Call Screening.................................................................................................................... 65
Setting up “Do not Disturb”.................................................................................................................. 65
Setting up a Personal Schedule.......................................................................................................... 65
Recording a Scheduled Greeting ........................................................................................................ 65
Unified Messaging............................................................................................................................... 65
Access your Voicemails through Email ............................................................................................... 66
Contents
Chapter 7 – Call Manager Basics
The Main Screen................................................................................................................................. 68
The Compact View ........................................................................................................................... 68
Expanded View.................................................................................................................................71
Screen Docked Views....................................................................................................................... 72
Call Manager Main Menu.................................................................................................................. 72
Shortcuts ............................................................................................................................................. 73
KeyTips............................................................................................................................................. 73
Hot Keys ........................................................................................................................................... 73
The Side Window Screen.................................................................................................................... 74
Call Handler Mode ............................................................................................................................74
Buttons Mode.................................................................................................................................... 74
Companion Application Windows........................................................................................................ 75
Screen Colors ..................................................................................................................................... 75
Chapter 8 – Using Call Manager Features
Call Handling Features........................................................................................................................ 77
Making Outgoing Calls...................................................................................................................... 77
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Contents
Chapter 9 – Preferences
Answering Calls ................................................................................................................................78
Hang Up............................................................................................................................................ 79
Holding Calls..................................................................................................................................... 79
Transferring Calls ............................................................................................................................. 79
Call Forwarding................................................................................................................................. 80
Status Messages and DND .............................................................................................................. 81
Viewing Extra Call Information.......................................................................................................... 82
Chapter 9 – Preferences
PREFERENCES ................................................................................................................................. 83
Config Settings.................................................................................................................................... 83
General ............................................................................................................................................. 84
Dialing Tab........................................................................................................................................ 88
Docking Tab...................................................................................................................................... 93
Advanced Tab................................................................................................................................... 94
Setting Up Hot Key Dialing & Popup................................................................................................... 97
Setting Shortcut Keys ....................................................................................................................... 97
Skin Editor........................................................................................................................................... 99
Skins Files ......................................................................................................................................100
Saving/Creating New/Deleting Skins ..............................................................................................100
The Skin Editor ...............................................................................................................................101
LCD Background and Text Colors ..................................................................................................101
Insert your Logo into the Skin ......................................................................................................... 102
Changing Call Windows Appearance ............................................................................................. 102
Email skins...................................................................................................................................... 102
Tab Settings...................................................................................................................................... 103
Add Tab .......................................................................................................................................... 103
Update Tab .....................................................................................................................................103
Delete Tab ......................................................................................................................................104
Revert ............................................................................................................................................. 104
Chapter 10 –Buttons
Programmable Buttons ..................................................................................................................... 105
User Programmable Keys ................................................................................................................. 106
To Initialize Key .............................................................................................................................. 106
To Swap Keys................................................................................................................................. 106
To Copy This Key ...........................................................................................................................106
To Change Key...............................................................................................................................107
Chapter 11 –Actions
Creating Actions................................................................................................................................ 115
Attach Account Code ......................................................................................................................116
Export Call Info ...............................................................................................................................116
Log Info to File ................................................................................................................................117
Lookup in Outlook........................................................................................................................... 117
Minimize Phone Screen..................................................................................................................118
Modify Call Information ................................................................................................................... 118
Play WAV File................................................................................................................................. 119
Pop External Web Browser.............................................................................................................120
Pop Internal Web Browser ..............................................................................................................120
Popup Call Info Screen...................................................................................................................121
Popup Phone Screen......................................................................................................................122
Run another Program ..................................................................................................................... 122
4 TOSHIBA VIPedge UG 07/12
Chapter 12 – Personal Call Handler
Send DDE Msg ...............................................................................................................................123
Send Keystrokes to a Program .......................................................................................................124
Set Phone Status Message ............................................................................................................ 126
Set Phone Forwarding .................................................................................................................... 127
System/PBX Command .................................................................................................................. 128
Transfer Call ................................................................................................................................... 129
Action Variables ................................................................................................................................ 130
Call Variables.................................................................................................................................. 130
System Variables............................................................................................................................ 132
Exporting Actions............................................................................................................................133
Importing Actions ............................................................................................................................133
Testing Actions ...............................................................................................................................134
Chapter 12 –Personal Call Handler
Personal Call Handler ....................................................................................................................... 135
Creating Personal Call Handling Rules............................................................................................. 136
Like Matches ..................................................................................................................................... 143
Unlike Matches.................................................................................................................................. 144
Export Rules...................................................................................................................................... 145
Importing Rules ................................................................................................................................. 145
Contents
Chapter 13 –Using Microsoft Outlook
Dialing from within Outlook ............................................................................................................... 147
Incoming Calls................................................................................................................................... 147
Integrating with Outlook Calendar..................................................................................................... 148
Create Actions to set and clear the DSS Message......................................................................... 148
Create Personal Call Handler Rules ...............................................................................................150
The Final PCH Rules ......................................................................................................................150
Chapter 14 –Using Companion Applications
Contacts ............................................................................................................................................ 151
Sorting Entries ................................................................................................................................151
Searching Entries ........................................................................................................................... 151
Directory .........................................................................................................................................152
Personal / Speed Dial Directory......................................................................................................153
Presence Viewer............................................................................................................................. 153
History ............................................................................................................................................... 155
Chat................................................................................................................................................... 160
Chat Operation ...............................................................................................................................160
Using Chat Messaging.................................................................................................................... 160
To Send a Broadcast Message ......................................................................................................163
Chat Feature Operation ..................................................................................................................165
Response Buttons .......................................................................................................................... 166
Personal Groups ............................................................................................................................. 167
Whiteboard Operation.....................................................................................................................168
Whiteboards Setup .........................................................................................................................169
Configuring Chat............................................................................................................................. 170
Interfacing with Other Programs ..................................................................................................... 174
Format of the DDE Command Interface .........................................................................................175
Dialer................................................................................................................................................. 180
Main Screen.................................................................................................................................... 180
Calls Display Area ..........................................................................................................................181
Functions ........................................................................................................................................181
VIPedge UG 07/12 5
Contents
Chapter 15 – Enterprise Manager Personal Administration
Sorting Entries ................................................................................................................................182
Dialer Operation.............................................................................................................................. 182
Adding Calls to the Dialer ............................................................................................................... 184
Configuration Settings .................................................................................................................... 186
Adding Action Buttons to Ready to Dial and Results Screens........................................................ 188
Advanced Topics ............................................................................................................................189
Buttons .............................................................................................................................................. 189
Web Browser..................................................................................................................................... 190
Soft phone......................................................................................................................................... 191
Chapter 15 –Enterprise Manager Personal Administration
Prerequisites ..................................................................................................................................... 193
Log In ................................................................................................................................................ 194
To change your Security Code/Password ......................................................................................194
Log Out ............................................................................................................................................. 194
Home................................................................................................................................................. 195
Keystrip Labels.................................................................................................................................. 196
DND Activating.................................................................................................................................. 197
One Touch Buttons ........................................................................................................................... 197
Changing a One Touch Button ....................................................................................................... 197
To Use a One Touch Button ........................................................................................................... 198
Ring Tones........................................................................................................................................ 199
Settings ............................................................................................................................................. 200
Call Forward...................................................................................................................................... 201
CF Internal and Line Calls .............................................................................................................. 201
CF Direct Line Calls ........................................................................................................................201
To set up Station Call Forward ....................................................................................................... 201
Speed Dial......................................................................................................................................... 204
System Speed Dial .........................................................................................................................204
System Info ....................................................................................................................................... 204
Display Advisory Messages............................................................................................................204
Voice Mail.......................................................................................................................................... 205
Account Code.................................................................................................................................... 205
Preferences....................................................................................................................................... 206
6 TOSHIBA VIPedge UG 07/12
Introduction
This guide describes the Toshiba IP5000-series telephones and various other
user operations for applications that are integrated with the VIPedge solution.
Organization This guide is divided as follows:
• Chapter 1 – The Grand Tour is an overview of the telephones supported
by the VIPedge system.
• Chapter 2 – The Basics covers thebasic operations of the IP5000-series
telephones
• Chapter 3 – Feature Operations covers the details about the IP5000-
series telephone’s advanced features.
• Chapter 4 – Messaging Features contains user instructions for the basic
Messaging features.
• Chapter 5 – Greetings has procedures for the Message Greeting
functions.
• Chapter 6 – Other Messaging Applications has instructions for
advanced messaging functions, such as Group Distributions, Adding and
deleting members of groups lists, Setting up personal options and
message notifications, Changing mailbox passwords, Personal Assistant,
Follow me, etc.
• Chapter 7 – Call Manager Basics covers the basics of using Call
Manager.
• Chapter 8 – Using Call Manager Features contains user instructions for
call handling features for personal calls in Call Manager.
• Chapter 9 – Preferences covers the Preferences options in Call
Manager.
• Chapter 10 – Buttons discusses the various buttons and options
available in Call Manager and how to change, edit, etc.
• Chapter 11 – Actions defi nes the powerful actions that can used with
Call Manager.
• Chapter 12 – Personal Call Handler covers the setting up of call
handling rules and other personal call handling options.
• Chapter 13 – Using Microsoft Outlook provides user instructions for
Microsoft Outlook integration using Call Manager.
• Chapter 14 – Using Companion Applications contains procedures for
Companion applications available with Call Manager, such as, Contacts,
History, Chat, Dialer, Buttons, and Web Browser.
• Chapter 15 – Enterprise Manager Personal Administration
familiarizes you with the web-based Enterprise Manager personal
administration tool.
VIPedge UG 07/12 TOSHIBA 7
VIPedge
Conventions
Conventions Description
Elaborates specific items or references other information. Within
Note
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
Extension
Number
Arial bold
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Represents telephone buttons.
Courier Shows a computer keyboard entry or screen display.
“Type” Indicates entry of a string of text.
“Press”
Indicates entry of a single key. For example: Type prog then press
Enter.
Shows a multiple PC keyboard or phone button entry. Entries
Plus (+)
without spaces between them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example:
# + 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
Denotes a procedure.
Denotes the step in a one-step procedure.
Grey words within the printed text denote cross-references. In the
See Figure 10
electronic version of this document (Library CD-ROM), crossreferences appear in blue hypertext.
Related Documents/Media
Important! This document may contain references to features that are for future implementation.
Some documents listed below may appear in different versions on the Toshiba
FYI site or in print. To find the most current version, check the version/date in the
Publication Information on the back of the document’s title page. The following are
related documents for VIPedge solution.
• VIPedge General Description
• VIPedge Installation Manual
• VIPedge Feature Description and Implementation
• IP5000-Series Telephone Quick Reference Card
8 TOSHIBA VIPedge UG 07/12
The Grand Tour 1
Toshiba offers the IP5131-SDL, IP5531-SDL, and the IP5631-SDL telephones
with the VIPedge solution.
These IP telephones offer a built-in gigabit ethernet switch allowing the telephone
to autosense the network speed, 10/100/1000Mbps. The IP5531-SDL, and
IP5631-SDL telephone models do not support 1000Mbps.
Through dynamic soft key assignments, the LCD telephones provide easy access
to frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The full-duplex speakerphone on these telephones enables you to place and
receive calls without lifting the handset.
The IP5131-SDL and IP5631-SDL telephones are available with LCD backlight.
However, the IP5531-SDL telephones do not have the backlight. To change the
backlight settings, refer to Chapter –Feature Operations.
Table 1 IP Telephones for the VIPedge Solution
Description Image
20 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
The IP5000-series telephone upgrade options include:
Table 2 IP5000 Series Add-on Modules
Description Image
10 Button ADM for IP5000-series
• LCD programmable key strip with
back light
Note: IP5531-SDL cannot connect
to an ADM.
VIPedge UG 07/12 TOSHIBA 9
VIPedge
A
B
C
E
F
G
H
I
J
K
20 Programmable Feature Buttons 4-Line LCD Telephone
D
The Grand Tour
Telephone Overview The illustration of the IP5x31-SDL telephone shown below gives a general
idea of the basic attributes found on most of these telephones. The
positioning of the buttons varies per telephone model.
Legend
A Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
G. Speaker LED Button
H. Volume Button
I. Hold Button
J. Microphone
K. Tilt stand
F. Microphone LED Button
Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and
easily.
10 TOSHIBA
VIPedge UG 07/12
The Grand Tour
Layouts Fixed buttons are laid out differently on the IP5000-series telephones.
9-line LCD Telephone
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
VIPedge
The Fixed buttons are described below.
Table 3 Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press
station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.
Important! Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, Mute is disabled. When Mic is pressed again and light is
off, Mute is enabled on the microphone in the telephone and the microphone in the handset.
Msg to call back the
VIPedge UG 07/12 TOSHIBA 11
VIPedge
The Grand Tour
Table 3 Fixed Button Definitions (continued)
Button Definitions
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels.
Shift Key: Purple button on the IP5131 telephone. Press Shift at any
time to alternate between display of feature keys 1~10 and feature keys
11~20.
Web Browser Key: Blue button on the IP5131 telephone. Press this key
to access the web.
Navigation Key: Round button on the IP5131 telephone is a navigation
key used for moving the cursor on html pages and in the programming
screens. Center of the button is the “select” function. The arrows are
used to scroll up, down, left or right.
Spdial Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed.
Redial
Press Redial to dial the last telephone number called (internal or external).
If you have Automatic Line Selection, lift the handset first.
Cnf/Trn (Con-
ference/Transfer)
Press Cnf/Trn to add internal or external parties to a conference call
(up to 8 parties).
Press
Cnf/Trn and enter a number to transfer a call to another party (on
the CIX system).
Hold Press Hold to place an internal or external call on hold.
Press
Hold Hold to place an internal or external call on Exclusive hold.
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
12 TOSHIBA
VIPedge UG 07/12
VIPedge
Shift Button
toggles between
Programmable
Feature Buttons
1~10 and 11~20.
Navigation Button See “Browser” on
Page 10
Blue Button – toggles in-
between call processing
screen and HTML
browser or programming.
SK1 SK2 SK3 SK4
Soft Keys
The Grand Tour
Programmable
Feature Buttons
LCD
9-Line LCD
Display
Programmable Feature Buttons are programmed by the System Administrator
and can be customized on a per user basis.
Note: Programmable Feature Buttons are numbered bottom to top, left to right.
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed) and
your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved
messages, Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT to
advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See “Soft Keys” on page 14).
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Browser Note: This feature applies to the IP5131-SDL telephone.
Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML
browser to allow navigation on the World Wide Web or a company’s intranet. The
phone can have a homepage setup that allows navigation to begin just like a
homepage in your internet browser.
Web pages display basic HTML but do not support ASP or Flash. The 18 buttons
that surround the screen can be used to highlight selections in the browser. The
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The Grand Tour
Navigation Button can be used to move the viewing window across the
website; the center of the navigation button can be pressed to select a field
that is highlighted.
The browser allows navigation through various pages of content and is not
static to just one site. Navigation is as easy as highlighting a link and selecting
it to move to the next webpage. All IP5131-SDL telephones come with the
browser enabled. In order to access the browser, press the blue button on
the bottom right-hand side of the phone; this allows you to switch between
your call processing screen and the browser window.
Soft Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen
(shown above). Soft Keys dynamically change their functions and label
depending on the state of the telephone. The dynamic feature associated with
the Soft Key is displayed on the bottom line of the LCD display directly above
each Soft Key button.
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The Basics 2
This chapter reviews the basic operations of the IP5131-SDL, IP5531-SDL, and
the IP5631-SDL telephones. The instructions apply to all telephone models,
except when noted otherwise.
Customizing Your Telephone
Volume Control
To adjust the Handset Volume
Press the Vol
call. When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background
music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol
volume setting applies to all calls until changed.
To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
Make sure the telephone is idle and the handset is on-hook. Press the Vol
increase volume and Vol
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101
(default code). You hear beep tone.
to increase volume and Vol to decrease volume during the
to increase volume and Vol to decrease volume. This
to
to decrease volume. This adjusts volume for your
2. Press Vol
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or Vol to reach the desired level.
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The Basics
LCD Contrast Available on backlit telephones and backlit add-on module.
To adjust the LCD contrast on the backlit telephones
1. Press and hold down the Mic button.
2. Press and release Vol
or Vol repeatedly.
Note: Holding the Vol button does not continue to change the setting. The
button must be pressed for each step of contrast change.
To adjust the LCD contrast on the Add-on Module
1. Press Hold+3+6+9 (simultaneously).
2. Press
3. Press
Contrast + button to increase contrast.
Contrast - button to decrease contrast.
4. Lift the handset off-hook / on-hook to save settings.
Note: Holding the softkey does not continue to change the setting. The
softkey must be pressed for each step of contrast change
Brightness Control Available on backlit telephones with 4-line LCD’s and backlit add-on module.
To change the LCD back light brightness
1. Press Hold+3+6+9 (simultaneously).
2. Press
3. Press
Bright softkey to increase brightness.
Dim softkey to decrease brightness.
4. Lift the handset off-hook / on-hook to save the settings.
Note: Use the
BL BRIGHT and BL DIM buttons in steps 2 and 3 on the 10
button LCD Add-on Module.
To change the LCD backlight brightness for IP5131-SDL or
IP5631-SDL
1. Press Hold+3+6+9 (simultaneously).
2. Press the
3. Press the
Others softkey.
BL Bright softkey.
4. Enter a value of 0~3 using the dialpad. (0 = dim; 3 = brightest)
5. Press the
Set softkey twice.
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Backlight On/Off Available on backlit telephones and backlit add-on module.
To change Backlight Settings
1. Press Hold+3+6+9 (simultaneously).
2. Press the Mic button.
3. Press Hold.
4. Use table below to choose preferred settings.
5. Press Hold Hold to save settings
Table 4 Backlight Settings
Button Input Meaning
1 Always Off
FB1
FB2 1~30
Note: FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4
is above FB3.
2 Always On
3 On-demand
Backlight
Timer [ x10 seconds]
Example: 1 = 10 seconds; 30 = 300 seconds.
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The Basics
Dial Pad and
Button Beeps
Speakerphone/
Microphone
Sensitivity
Adjustment
IP telephones can emit a “beep” whenever a dial pad or feature button is pressed.
The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0.
3. Press Hold.
4. Press Programmable Feature Button 1 (FB1) to toggle On/Off.
5. FB1, LED On: buttons beep.
6. FB1, LED Off: buttons do not beep.
7. Press Hold to set the option.
8. You must also go off-hook, then on-hook to exit the program mode.
When you are using the speakerphone, high ambient noise levels may cause the
party you are talking with to be to cut off frequently. If this happens, follow these
steps to lower the sensitivity of the microphone on a IP5000-series telephone. The
default is normal sensitivity.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0.
3. Press Hold.
4. Press Programmable Feature Button 3 (FB3) to toggle On/Off.
5. FB3, LED On: Lower sensitivity
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The Basics
6. FB3, LED Off: Normal sensitivity
7. Press Hold to set the option.
8. Go off-hook, then on-hook to exit the program mode.
Telephone Terminology
When making or receiving calls on your IP5000-series telephone you may
experience one or more of the following call features depending on how your
telephone is configured.
•Line – is synonymous with trunk which is the line that connects you to the
PSTN (Public Switched Telephone Network). Line can be:
• a button on your telephone set designated for outgoing calls
• your DN button followed by dialing 9.
• Automatic Line Selection (ALS) – ALS is engaged on outgoing calls.
Lift the handset or press Spkr to hear dial tone, the steady green Line
LED indicates ALS in enabled. The second line of the LCD will display the
method of dialing available, followed by the digits dialed.
• Ringing Line Preference – Answer any incoming call by lifting the
handset or pressing Spkr. There is no need to press the ringing line
button to answer the call when ringing line preference is enabled.
• Tone First Signaling – Internal incoming calls only: telephone rings in
standard ring tone, lift handset or press Spkr to answer call.
• V oice First Sign aling – Internal incoming calls only: a long tone is heard,
followed by the caller's voice, this will automatically engage the Spkr to
allow for hands free communications. Lift the handset if desired (for
privacy). When Voice First Signaling is enabled the telephone does not
ring on internal incoming calls.
• Hot Dialing – Dial a telephone number from the dialpad, the telephone
automatically selects a line, shown with a green LED, and turns on the
Spkr and Mic LED's. When Hot Dialing is not turned on the handset
should be lifted or Sprk should be pressed in order to make a call.
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Making a Call There are three ways to originate a call from the telephone:
Handset 1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or choose a line manually. Dial tone is heard
through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, continue using the handset or switch to speakerphone by
holding down Spkr and placing the handset in the cradle.
Spkr Button 1. To make a call, press Spkr.
A line may be selected automatically or choose a line manually. The extension or
Line button lights (depending on system programming). Dial tone is heard
through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
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The Basics
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the speaker.
When connected, continue using the speakerphone or lift the handset to continue
the conversation.
Hot Dialing 1. To make a call using Hot Dialing, start dialing the number.
The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.
Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the
speaker.
2. When connected, continue using the speakerphone or lift the handset to
continue the conversation.
Dial Directory Calls can be made by selecting a name from the alphabetical telephone directory.
To access the Directory
1. Press DIR soft key.
Select Directory menu appears.
The soft keys on the Select Directory are:
My = Personal Speed Dial Names
EXTR = System Speed Dial Names
INTR = Directory Number Names
Dial = Cancel directory, get dial tone.
2. Choose the directory you wish to access and use the dial pad to enter the
name.
Notes:
• If a directory is not selected and a name is entered, all directories will be
searched.
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BOB L (PRI)
BOB LAWVER BRAD FISHER
ONE TOUCH ONE TOUCH
PICKUP ONE TOUCH
CFAC
ONE TOUCH
NEXT
DND
Ext. 4227 ONE TOUCH
ONE TOUCH
BACK CNCL
BILL THOMAS
BRAD FERRIS
BRIAN SMITH
Press the key next to the displayed
name to call that person.
9 Line LCD Display - Dial by Name Screen
The Basics
• To enter names from the dial pad, press the dial pad button associated
with the letter to be entered. Press the button once for the first letter, twice
for the second letter, etc. Left and Right Soft Keys are available to move
the cursor.
1. Press FIND to start the directory search.
2. Press NEXT to move forward through the directory.
3. Press BACK to move backwards through the directory.
4. Press Call to connect to the directory entry selected.
5. On the 9-line LCD Display, press the button next to the displayed name.
See figure on following page.
6. Press CNCL to quit the directory search.
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Answering a Call There are several ways to answer a call:
Handset When the telephone is programmed for Ringing Line Preference, pick up the
handset and the telephone automatically answers the ringing line.
... or press the button associated with the ringing line (flashing green LED).
Speaker When the telephone is programmed for Ringing Line Preference, press Spkr and
the ringing line is answered.
... or press the button associated with the ringing line (flashing green LED). Once
connected, continue using the speakerphone or lift the handset.
Shift Button Available on a 9-line display telephone only.
If the LCD screen is set to view Buttons 11~20 and a call comes in on Button 1 the
phone will ring and Caller ID information will display on the top of the screen,
press the “Shift” Button to view Buttons 1~10 and answer the call.
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The Basics
Handsfree
Answerback
With speakerphone enabled, the telephone may be programmed for Handsfree
Answerback. The called party hears a single long tone, followed by the caller’s
voice. Begin hands free conversation. If Handsfree Answerback were not
programmed, the called party could hear the calling party speak but would not be
able to answer them without answering the call manually.
Notes:
• The extension LED flashes green, the Microphone LED lights steady red and
the Speaker LED flashes Red.
• In order to perform any additional functions with this call (like a transfer or
hold) the call must be properly answered to gain full call control. Perform the
same steps you normally would to answer a call: press the Spkr button, the
flashing DN button or lift the handset.
• Handsfree MIC setting needs to be enabled by your System Administrator.
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The Basics
On a Call While on a call you can perform the following:
Switching Between
Handset and
Speakerphone
Microphone (Mic/
Mute) Button
Press Spkr and place the handset on-hook to switch from handset to
speakerphone mode.
Take the handset off-hook to switch from speakerphone to handset mode.
This button toggles between Mic and Mute. When Mic button is lit, handsfree
communication is supported, when Mic is pressed again and light is off, Mute
is enabled and mutes both the microphone and the handset.
Hold To place a call on hold, press Hold. Your LCD shows the line on hold. The
held Line’s LED flashes green while appearances of the line at other stations
flash red.
• To return to the held call, press the flashing held Line button.
• If you do not return to the held call within a specified time, it rings back to
your telephone. The call remains camped-on to your station.
• If the held party hangs up, the call is released.
• See the Call Pickup section to pick up a call on hold from another
extension.
Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve
it.
While on a call, press Hold twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold This features enables you to move from one Line button to another Line
button without pressing Hold.
Check with your System Administrator to make sure this setting is turned on.
If Automatic Hold is not enabled, calls will drop when moving from one line to
another without pressing Hold.
While on a call, press another extension button to receive/originate a new
call. The accessed line’s LED flashes (in-use). The first call is put on hold and
your extension’s LED flashes.
Consultation Hold 1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
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Message Waiting Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications
and LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible)
Message Waiting buttons/LEDs. Check with your System Administrator to see if
these buttons have been programmed on your telephone. If so, substitute them
when the Msg button/LED is mentioned in the following steps.
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The Basics
Responding to a
Lit Msg LED
Turning On/Off
MW LED on
Another
Extension
1. On an LCD telephone, if you see a “+,” press SK3 to display additional
messages; otherwise, go to Step 2. The “+” indicates additional messages.
The LCD can show up to three station messages for your extension and three
for each additional (phantom) extension that you may have.
2. Press Msg, then lift the handset. Your telephone rings the extension or voice
mail device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps
1~3 above to retrieve them. Voice mail devices turn off the LED/LCD
indications after a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
#409. Do this step for each message received.
If you call an extension and it’s busy or there is no answer, you may be able to
light that extension’s Message Waiting LED and enable that extension to call you
back. The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station
number where you set a Message Waiting light. Example: “MW SET TO
3620.”
3. If you decide to cancel the Message Waiting light at this point, press Msg or 7
again while ring-over tone is playing and the light will be cancelled.
4. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing Msg button which calls you
back.
5. To turn Off a Message LED that you have set on another extension, press
#64 plus the extension number that has the message light set. Then press
Spkr or hang up to release your telephone. Your LCD shows the extension
and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press
77. Then press Spkr or hang up to release your telephone.
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The Basics
LED Indicator Details Each line and Programmable Feature Button has a LED next to it which
indicates the status of the line or feature associated with the button. Line
LEDs light red or green and flash at varying rates to indicate call status (see
table below)..
Table 5 LED Indicators
LED
Extension In-Use
(access outside line)
Incoming Call
(while ringing)
Hold (outside line) If using Pooled Line
Grp, the hold indication is only at the
station that places the call on hold.
Hold – Consultation
(during consultation/transfer to another
station)
Hold – Exclusive (outside line)
Hold – Recall
(when held call recalls your idle station)
Hold – Exclusive Recall
Internal Call
(while station ringing)
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
After disconnecting first call...
Conference
Your S tation (Green) Other Station (Red)
Interval Rates
2 seconds On, 1/8 second Off
steady
— 1/8 second On/Off
1 second on at 10 pulses/sec-
one second On/Off
ond —1 second Off
4 pulses/second for 1/8 second
1/2 second On/Off
On/Off
10 pulses/second steady
10 pulses/second steady
1 second at 2 pulses/second,
flashes
1 second at 10 pulses/second
1 second at 2 pulses/second,
steady
1 second at 10 pulses/second
Your extension button flashes
10 pulses/second—1 second
[SDN] red flashing or
green ringing
Off
4 pulses/second, 1/8 second
On/Off
3/4 second on, 1/8 second Off
10 pulses/second 2 pulses/second
10 pulses/second steady
Note: LEDs on the telephone flash at different speeds depending on the
function performed. Flash rates listed in the table above.
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Feature Operations 3
This chapter gives you more details about your IP5000-series telephone’s
advanced functions. An alphabetical list of supported features has been compiled
in this chapter for fast and easy reference.
Account Codes Account Codes (Forced or Voluntary) can be used for a variety of reasons
including billing, tracking, and line restriction applications. Account Codes are
assigned in the system as a fixed length (default is six digits) and are recorded by
the system, along with the details of the calls, which can be printed on a Station
Message Detail Recording (SMDR) report.
Verified/Non-Verified
Account Codes
Forced Account
Codes
Dial using Forced
Account Codes
Verified Account Codes ensure that the system checks the account code you
entered against a list created by the System Administrator. If the code is not in the
list, the call will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted.
Account Codes and Lengths are set up and managed by the System
Administrator.
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in
either case the caller must enter a code before proceeding.
1. Place a call using the normal method.
If the call requires an Account Code, a burst of tone (Entry Tone) is heard (after
dialing the telephone number) alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number is checked against the verified list, if chosen, and the call continues
normal. If the number of digits entered for the account code is not reached or the
verified code does not match, then re-order tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency
numbers, including 911. See your System Administrator for these numbers:
1) 911 2) _______ 3) _______
Voluntary Account
Codes (Verified/Non-
Verified)
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Voluntary Account Codes are optional. They can be entered during a call and are
used for tracking selected calls using Station Message Detail Report (SMDR) call
detail recording option.
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Feature Operations
If the system is set for Verified Account Codes, station users must enter a
specific code when entering the Voluntary Account Code(s) or the code is not
validated for the SMDR call report. This does not affect the call.
Voluntary Account
There are two ways to dial using a Voluntary Account Code:
Codes
Using the Account Code
Button
Using Access Codes Note: It’s a good idea to warn the other party that you will be disconnected
Note: This requires a Programmable Feature Button to be programmed on
your telephone set with the Account Code feature access code (#46).
1. After accessing a Group Central Office (GCO) line, press the Account
Code button. LCD telephones prompt you to “ENTER ACCOUNT CODE
NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of
the first account code digit. After the account code is entered, the time
indicator is restored to the LCD.
3. If your station is set for Verified Account Codes, you hear a confirmation
tone when the code is valid. If the code is invalid, you hear two short
tones.
4. Enter the Account Code. Your conversation is not interrupted.
momentarily when you enter the access code. Once the code is
entered, you will be connected again.
1. After accessing a GCO line, press Cnf/Trn. Once you press Cnf/Trn,
your call is interrupted; you and the other party cannot hear each other.
You will hear feature dial tone.
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE
NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the
first account code digit. After the account code is entered, the connection
is restored and the LCD shows the time.
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