Toshiba tecra s3 Service Manual

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Toshiba Personal Computer

TECRA S3

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-532

[CONFIDENTIAL]

© 2005 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer TECRA S3 Maintenance Manual First edition August 2005

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the TECRA S3 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation.

Intel, Intel SpeedStep, Pentium and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions.

Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Sonic RecordNow! is a registered trademark of Sonic Solutions. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. i.LINK is trademark and registered trademark of Sony Corporation. OmniPass is the trademark of Softex Incorporated. InterVideo and WinDVD are registered trademarks of InterVideo Inc. WinDVD Creator is trademark of InterVideo Inc. Other trademarks and registered trademarks not listed above may be used in this manual.

ii [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer TECRA S3.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the TECRA S3 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability  Maintenance of TOSHIBA RAID

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Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] v

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive......................................................................................... 1-11

1.3 Keyboard..................................................................................................................1-13

1.4 Optical Drive............................................................................................................ 1-14

1.5 TFT Color Display...................................................................................................1-16

1.6 Power Supply...........................................................................................................1-18

1.7 Batteries ...................................................................................................................1-20

1.8 AC Adapter.............................................................................................................. 1-22

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-1

2.2 Troubleshooting Flowchart........................................................................................2-2

2.3 Power Supply Troubleshooting..................................................................................2-6

2.4 System Board Troubleshooting................................................................................2-15

2.5 USB FDD Troubleshooting .....................................................................................2-38

2.6 HDD Troubleshooting ............................................................................................. 2-41

2.7 Keyboard/Touch pad Troubleshooting.................................................................... 2-46

2.8 Display Troubleshooting..........................................................................................2-48

2.9 Optical Drive Troubleshooting................................................................................ 2-50

2.10 Modem Troubleshooting.......................................................................................... 2-51

2.11 LAN Troubleshooting..............................................................................................2-53

2.12 Sound Troubleshooting............................................................................................2-54

2.13 SD Card Slot Troubleshooting................................................................................. 2-57

2.14 Wireless LAN Troubleshooting...............................................................................2-58

2.15 Bluetooth Troubleshooting ......................................................................................2-60

2.16 PCI ExpressCard slot...............................................................................................2-63

2.17 Fingerprint sensor ....................................................................................................2-64

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Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-1

3.2 Executing the Diagnostic Test................................................................................... 3-4

3.3 Check of the RAID configuration..............................................................................3-9

3.4 Setting of the hardware configuration .....................................................................3-17

3.5 Heatrun Test.............................................................................................................3-20

3.6 Subtest Names.......................................................................................................... 3-21

3.7 System Test.............................................................................................................. 3-23

3.8 Memory Test............................................................................................................ 3-25

3.9 Keyboard Test.......................................................................................................... 3-26

3.10 Display Test.............................................................................................................3-27

3.11 Floppy Disk Test......................................................................................................3-30

3.12 Printer Test...............................................................................................................3-32

3.13 Async Test ...............................................................................................................3-34

3.14 Hard Disk Test......................................................................................................... 3-35

3.15 Real Timer Test........................................................................................................3-38

3.16 NDP Test..................................................................................................................3-40

3.17 Expansion Test.........................................................................................................3-41

3.18 CD-ROM/DVD-ROM Test .....................................................................................3-43

3.19 Error Code and Error Status Names.........................................................................3-44

3.20 Hard Disk Test Detail Status ................................................................................... 3-47

3.21 ONLY ONE TEST................................................................................................... 3-49

3.22 Head Cleaning.......................................................................................................... 3-59

3.23 Log Utilities.............................................................................................................3-60

3.24 Running Test............................................................................................................ 3-62

3.25 Floppy Disk Drive Utilities......................................................................................3-63

3.26 System Configuration ..............................................................................................3-68

3.27 Wireless LAN Test Program (Intel-made b/g).........................................................3-70

3.28 Wireless LAN Test Program (Intel-made a/g).........................................................3-74

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program ..................................................3-79

3.30 Sound Test program................................................................................................. 3-94

3.31 SETUP ...................................................................................................................3-100

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Chapter 4 Replacement Procedures

4.1 General....................................................................................................................... 4-1

4.2 Battery pack............................................................................................................... 4-8

4.3 PC card.....................................................................................................................4-10

4.4 SD card.....................................................................................................................4-11

4.5 Memory module.......................................................................................................4-12

4.6 HDD......................................................................................................................... 4-14

4.7 Wireless LAN card .................................................................................................. 4-17

4.8 Slim select bay module............................................................................................4-19

4.9 Keyboard..................................................................................................................4-22

4.10 Touch pad.................................................................................................................4-25

4.11 Bluetooth module.....................................................................................................4-27

4.12 Switch membrane.....................................................................................................4-29

4.13 Display assembly.....................................................................................................4-31

4.14 RTC battery.............................................................................................................. 4-35

4.15 Modem Daughter Card (MDC)................................................................................4-36

4.16 USB board................................................................................................................ 4-39

4.17 Internal microphone.................................................................................................4-41

4.18 SR board/DC-IN jack...............................................................................................4-43

4.19 Fan............................................................................................................................4-45

4.20 CPU..........................................................................................................................4-47

4.21 GFX board ...............................................................................................................4-50

4.22 System board............................................................................................................ 4-52

4.23 FP board...................................................................................................................4-56

4.24 LCD unit/FL inverter...............................................................................................4-58

4.25 Cover latch...............................................................................................................4-65

4.26 Wireless LAN antenna/Bluetooth antenna...............................................................4-66

4.27 Hinge........................................................................................................................4-68

4.28 Speaker..................................................................................................................... 4-72

4.29 Battery slider............................................................................................................ 4-73

4.30 Fluorescent Lamp.....................................................................................................4-75

Appendices

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Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes .................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures .............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

Appendix J Maintenance of TOSHIBA RAID ..................................................................J-1

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x [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)

Chapter 1 Hardware Overview

[CONFIDENTIAL]

1 Hardware Overview

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1 Hardware Overview

Chapter 1 Contents

1.1 Features.......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive.........................................................................................1-11

1.3 Keyboard ..................................................................................................................1-13

1.4 Optical Drive............................................................................................................1-14

1.4.1 DVD-ROM & CD-R/RW Drive.........................................................1-14

1.4.2 DVD Super Multi (DVD±R/±RW/-RAM) Drive...............................1-15

1.5 TFT Color Display ...................................................................................................1-16

1.5.1 LCD Module.......................................................................................1-16

1.5.2 FL Inverter Board ...............................................................................1-17

1.6 Power Supply............................................................................................................1-18

1.7 Batteries....................................................................................................................1-20

1.7.1 Main Battery .......................................................................................1-20

1.7.2 RTC battery.........................................................................................1-21

1.8 AC Adapter...............................................................................................................1-22

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1 Hardware Overview

Figures

Figure 1-1 Front of the computer .....................................................................................1-5

Figure 1-2 System unit configuration...............................................................................1-6

Figure 1-3 System unit block diagram .............................................................................1-7

Figure 1-4 2.5-inch HDD ...............................................................................................1-11

Figure 1-5 Keyboard ......................................................................................................1-13

Figure 1-6 LCD module .................................................................................................1-16

Tables

Table 1-1 2.5-inch HDD specifications ........................................................................1-11

Table 1-2 DVD-ROM & CD-R/RW drive specifications.............................................1-14

Table 1-3 DVD Super Multi (DVD±R/±RW/-RAM) drive specifications...................1-15

Table 1-4 LCD module specifications ..........................................................................1-16

Table 1-5 FL inverter board specifications...................................................................1-17

Table 1-6 Power supply output rating...........................................................................1-19

Table 1-7 Battery specifications ...................................................................................1-20

Table 1-8 Time required for charges of main battery...................................................1-20

Table 1-9 RTC battery charging/data preservation time...............................................1-21

Table 1-10 AC adapter specifications.............................................................................1-22

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1 Features

1.1 Features

The Toshiba TECRA S3 Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features and benefits:

 Microprocessor

The PC comes in with one of the followings:

• • Intel Mobile Pentium-M Processor

1.73GHz/1.86GHz/2.0AGHz (0.748-1.356V)/2.13GHz (0.748-1.372V) /2.26GHz (0.748-1.404V)

These processors operate at 533MHz bus clock.

 Cache memory

Intel Mobile Pentium-M Processor has 64KB primary cache and 2MB secondary cache.

 Memory

The computer comes with two PC2-3200/PC2-4200 compatible DDR2 SO-DIMM slots. Two memory modules of 256GB, 512MB or 1GB(1,024MB) can be installed.

 Video Controller

The computer has a NV43 VGA controller. The internal VRAM is 64MB or 128MB.

 HDD

The computer has a 2.5-inch, 9.5mm SATA HDD. The following capacities are available.

40/60/80/100GB

 USB FDD

Supports a USB 3.5-inch FDD, which connected via a USB port, supports 720KB,

1.2MB and 1.44MB formats and enables booting from system FD.

 Batteries

The RTC battery (NiMH 2.4V 16mAh) is mounted inside the computer. The main battery is a detachable lithium-ion main battery (10.8V-4,700mAh/8,800mAh) .

 Universal Serial Bus (USB2.0)

Three USB ports are provided. The ports comply with the USB2.0 standard.

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 Display

LCD The PC comes in with one of the following two types:

•

15.0” XGA-TFT color display, resolution 1,024×768, 16M colors

•

15.0” SXGA+-TFT color display, resolution 1,400×1,050, 16M colors

External monitor

Supported via a RGB connector.  Slim Select Bay

A DVD-ROM & CD-R/RW drive, DVD Super Multi drive (DVD±R/±RW/-RAM) or 2nd HDD can be installed in the Slim Select Bay.

 Keyboard

An-easy-to-use 85-key (US) or 86-key (UK) keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard supports a Windows key and an application key.

 Touch pad

Touch pad (dual point) is installed as a pointing device.

 PC card slot

The PC card slot (PCMCIA) accommodates one 5mm Type II card. (Based on PC Card Standard, supporting CardBus)

 SD Card

The SD Card Slot can accommodate Secure Digital flash memory cards with various capacities. SD cards let you easily transfer data from devices, such as digital cameras and Personal Digital Assistants, which use SD Card flash-memory.

 Sound system

The sound system is equipped with the following features:

•

Stereo speakers

•

Built-in microphone

•

Stereo headphone jack

•

External microphone jack

•

Supports VoIP

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1 Hardware Overview

 Toshiba Assist button

When this button is pressed during power-on, the PC is connected to “Toshiba Assist”. When this button is pressed during power-off, the PC is turned on and connected to “Toshiba Assist”.

 Toshiba Presentation button

This button switches the display between internal display, external display, simultaneous display and multi-monitor display.

 Internal modem

The internal modem is equipped as a modem daughter card (MDC). The internal modem provides capability for data and fax communication and supports

V.90/92. For data reception it operates at 56,000bps and for data transmission it operates at 33,600bps. For fax transmission it operates at 14,400bps. It is also equipped with Speakerphone and TAM (Telephony Answering Machine) function. The speed of data transfer and fax depends on analog telephone line conditions. It has a RJ11 modem jack for connecting to a telephone line.

 Internal LAN

The computer is equipped with LAN circuits that support 1,000Mbit (Gigabit) Ethernet LAN. It also supports Wakeup on LAN (WOL), Magic Packet and LED.

 Mini PCI card slot (Wireless LAN)

The computer is equipped with a mini-PCI Type III wireless LAN card that supports

802.11 b/g or 802.11a/b/g (Intel made Freeville). It also supports kill switch.

 Bluetooth

Bluetooth module can be equipped. This enables a communication to devices that support Bluetooth Version 2.0. Adopting AFH (Adaptive Frequency Hopping), reduce the interference with the wireless communication in 2.4GHz.

 IEEE 1394 port

The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

 Infrared port

The infrared port is compatible with Fast InfraRed (FIR) standards enabling cableless 4 Mbps (max.) data transfer with Infrared Data Association (IrDA) 1.1 compatible external devices.

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 Fingerprint sensor

The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.

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The front of the computer is shown in figure 1-1.

Figure 1-1 Front of the computer

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1 Hardware Overview

The system unit configuration is shown in figure 1-2.

Figure 1-2 System unit configuration

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Figure 1-3 is a block diagram of the system unit.

Figure 1-3 System unit block diagram

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The system unit is composed of the following major components:  Processor

• Intel Mobile Pentium-M Processor – Processor core speed: 1.73GHz/1.86GHz/2.0AGHz/2.13GHz/2.26GHz – Processor bus speed: 533MHz – Integrated L1 cache memory: 32KB instruction cache and 32KB write-back

data cache

– Integrated L2 cache memory: 2MB – Integrated NDP

 Memory

Two memory slots are provided. Expansion up to 2GB (2,048MB) is available.

Memory

• DDR2-SDRAM

• DDR400 or DDR533 memory

• 1.8 volt operation

• FBGA

Memory Module

• 240 pin, SO Dual In-line Memory Module (SO-DIMM)

• PC2-3200 or PC2-4200

• 256MB/512MB/1GB

– 256 MB 256Mb×8 – 512 MB 512Mb×8 – 1GB 512Mb×16

 Firmware Hub (FWH)

• One STMicro M50FW080N is used.

• 8Mbits of flash memory are used.

 PCI chipset

This gate array incorporates the following elements and functions.

• North Bridge (Intel GMCH, AlvisoPM) – Dothan Processor System Bus Support

– System memory interface – DRAM Controller: DDR333, DDR2-400/DDR2-533 Support, 2GB max – X16 PCI Express Graphics Interface – DMI (Direct Media Interface) – 1257-ball, 40.0×40.0 mm, FC-BGA package

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• South Bridge (Intel ICH6) – DMI (Direct Media Interface)

– PCI Express 2 Interface (4ports) – PCI Bus Rev2.3 Interface (7 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2ports, 150MB/S) – Integrated IDE Controller (Ultra ATA 100/66/33) – AC'97 2.3 Interface – USB 1.1/2.0 Controller 8 Ports (EHCI: Enhanced Host Controller) – Internal LAN Controller (WfM 2.0 and IEEE 802.3) – Power Management Controller (ACPI 2.0) – SMBus2.0 Controller – FWH Interface – LPC Interface (EC/KBC, Super I/O) – IRQ Controller – Serial Interrupt Controller – Suspend/Resume Control – Internal RTC – GPIO – 609-ball, 31.0×31.0mm, BGA Package

 PC Card Controller

• One TI PC7411ZHK gate array is used.

• This gate array has the following functions and components.

– PCI interface – CardBus/Ultra Media (1 socket) – SD/MMC, Memory Stick, XD Card Controller – 1394 Controller (2 ports) – 208-ball, 16.0×16.0×1.4mm, BGA Package

 Other main system chips

• Clock Generator (ICS950812CG)

• Super I/O (SMSC Kona-Life)

• EC/KBC (Mitsubishi M306KA)

• PSC (TOSHIBA TMP87PM48U)

• LCD Sensor (NRS-701-1015T)

• Thermal Sensor (ADM1032×2)

• AXIS accelerometer (STMicro LIS3L02AQ)

 Modem Controller

Supported by Azallia MDC 1.5 using the Azallia link.

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 Internal LAN Controller (Marvell maid)

Controls LAN and supports Gigabit Ethernet. Gigabit is connected to PCI-Express.

 Sound Controller

Azallia and CODEC (STAC9200) are used.

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1.2 2.5-inch Hard Disk Drive

The HDD is a random access non-volatile storage device. The computer supports a 40GB, 60GB, 80GB and 100GB HDD. The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.

Figure 1-4 2.5-inch HDD

Table 1-1 2.5-inch HDD specifications (1/2)

Specifications

Items

Outline dimensions

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate

To/From media (MB/s) To/From host (Gbps)

Data buffer size (MB) 8

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

FUJITSU

G8BC00028410

96 max. 101 max.

FUJITSU

G8BC00028610

9.5

100

64.0 max.

1.5 (150 MB/s) max.

FUJITSU

G8BC00028810

FUJITSU

G8BC00028A1

Average seek time Read (ms)

Motor startup time (s) 4 typ.

12 typ.

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Table 1-1 2.5-inch HDD specifications (2/2)

Items Specifications

Outline dimensions

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

TOSHIBA

HDD2D34BZK01

TOSHIBA

HDD2D33BZK01

TOSHIBA

HDD2D32BZK01

69.85

9.5

100

98 max. 102 max.

TOSHIBA

HDD2D30BZK01

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate (Mb/s) 218-429 236.1-456.0 Data buffer size (kb) 8,192 16,384 Average seek time

Read (ms)

Motor startup time (s) 4

Items Specifications

Outline dimensions

Width (mm)

Height (mm)

Depth (mm)

Weight (g)

Storage size (formatted) 40GB 60GB 80GB 100GB

HITACH GST

G8BC00029410

HITACH GST

G8BC00029610

HITACH GST

G8BC00029810

69.85±0.25

9.5±0.2

100.2±0.25

95 max. 102 max.

HITACH GST

G8BC00029A10

Speed (RPM) 5,400 Data transfer rate

To/From media (Mb/s) To/From host (Gbps)

493 max.

1.5 Data buffer size (MB) 8 Average seek time

Read (ms)

12 typ.

Motor startup time (s) 3.5

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1.3 Keyboard

The keyboard is mounted 85(US)/86(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard.

Figure 1-5 Keyboard

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1.4 Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CDs, CD-R/RW and DVDs. It is a high-performance drive that writes CD-R at maximum 24-speed and CD-RW at maximum 24-speed (Ultra Speed CD-RW) and reads DVD-ROM at maximum 8-speed and CD-ROM at maximum 24-speed.

DVD-ROM & CD-R/RW drive specifications are listed in Table 1-2.

Table 1-2 DVD-ROM & CD-R/RW drive specifications

Item

MATSUSHITA G8CC00025A20

Outline Width (mm) 128 (The projection part is excluded) Dimensions Height (mm) 9.5 (The projection part is excluded)

Depth (mm) 129 (The projection part is excluded)

Date transfer speed READ

Write CD-R

ATAPI Burst (MB/s)

PIO Mode DMA Mode Ultra DMA Mode

Average access time (msec)

Data Buffer Capacity 2MB Supported Disks CD: CD/CD-ROM (12cm, 8cm), CD-R,

DVD-ROM CD-ROM

CD-RW High Speed CD-RW Ultra Speed CD-RW

CD-ROM DVD-ROM

CD-RW

Specifications

Max. 8x CAV Max. 24x CAV

Max. 24x CAV Max. 4x CLV Max. 10x CLV Max. 24x CAV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2) 150 typ.

170 typ.

DVD:DVD-ROM, DVD-R, DVD-RW, DVD+R,

DVD+RW, DVD+RAM, DVD+R DL

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA,

PHOTO CD, CD-Extra(CD+), CD-text

DVD:DVD-R, DVD-RW (Ver.1.2), DVD-Video,

DVD+R, DVD+RW, DVD-RAM (2.6GB/4.7GB)

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1.4.2 DVD Super Multi (DVD±R/±RW/-RAM) Drive

The DVD Super Multi drive is capable of driving either 12cm (4.72-inch) or 8cm (3.15-inch) DVD and CD without using an adaptor. This drive reads DVD-ROM at maximum 8-speed, reads CD-ROM at maximum 24-speed, writes CD-R at maximum 24-speed, writes CD-RW at maximum 10-speed, writes DVD-R at maximum 4-speed, writes DVD-RW at maximum 2speed, writes DVD+R at maximum 4-speed, writes DVD+R DL at maximum 2.4-speed, writes DVD+RW at maximum 2.4-speed and writes DVD-RAM at maximum 2-speed.

The DVD Multi drive specifications are listed in Table 1-3.

Table 1-3 DVD Super Multi (DVD±R/±RW/-RAM) drive specifications

Item

MATSUSHITA G8CC0002Q120

Outline Width (mm) 128 (The projection part is excluded) Dimensions Height (mm) 9.5 (The projection part is excluded)

Depth (mm) 129 (The projection part is excluded)

Date transfer speed READ

Write CD-R

ATAPI Burst (MB/s)

PIO Mode DMA Mode Ultra DMA Mode

DVD-ROM CD-ROM

CD-RW High Speed CD-RW Ultra Speed CD-RW DVD-R DVD-RW DVD+R DVD+R DL DVD+RW DVD-RAM

Specifications

Max. 8x CAV Max. 24x CAV

Max. 24x ZCLV Max. 4x CLV Max. 10x CLV Max. 10x CLV Max. 4x ZCLV Max. 2x CLV Max. 4x ZCLV Max. 2.4x CLV Max. 2.4x CLV Max. 2x ZCLV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2)

Average access time (msec)

Data Buffer Capacity 2MB Supported Formats CD: CD-DA, CD-ROM, CD-R, CD-RW, CD-

CD-ROM DVD-ROM

150 typ. 180 typ.

ROM XA, PHOTO CD, Video CD, CD-Extra(CD+), CD-text

DVD:DVD-VIDEO, DVD-ROM,

DVD-R(3.9GB/4.7GB), DVD-RW(Ver. 1.1), DVD-RAM(2.6GB/4.7GB/9.4GB), DVD+R, DVD+R DL, DVD+RW

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-15

1 Hardware Overview

1.5 TFT Color Display

The TFT color display consists of 15.0-inch XGA/SXGA+ LCD module and FL inverter board.

1.5.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,024 x 768 or 1,400x 1,050 resolution. The NVIDIA-made NV43 can control both internal and external XGA/SXGA+ support displays simultaneously.

Figure 1-6 shows a view of the LCD module and Table 1-4 lists the specifications.

Figure 1-6 LCD module

Table 1-4 LCD module specifications (1/2)

Specifications (15.0-inch XGA TFT)

Item

Number of Dots Dot spacing (mm) 0.297(H) × 0.297(V) Display range (mm) 304.128(H) × 228.096(V)

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LG Philips

G33C00030110

SHARP

G33C0002Y110

1,024(W) × 768(H)

Samsung

G33C0002W110

1 Hardware Overview

Table 1-4 LCD module specifications (2/2)

Item

Number of Dots 1,400(W) x 1,050 (H) Dot spacing (mm) 0.2175 (H) x 0.2175 (V) Display range (mm) 304.5 (W) x 228.38 (H)

Specifications (15.0-inch SXGA+ TFT)

LG Philips G33C0001X210

1.5.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module FL. Table 1-5 lists the FL inverter board specifications.

Table 1-5 FL inverter board specifications

Item Specifications

G71C00011221

Voltage (VDC) 5 Input Power (W) 7

Output

Voltage (Vrms) 750 Current (mArms) 6.00 Power (W/VA) 5/7

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-17

1 Hardware Overview

1.6 Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-6.

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1 Hardware Overview

Table 1-6 Power supply output rating

Name Voltage (V) Use

PPV PTV

PGV 1R5-P1V 1R8-B1V

VG1R8-P1V

2R5-P2V

MR0R9-B0V

0R9-P0V

P3V

E3V

SD-E3V 3.3 SD Card

LAN-E3V 3.3 LAN Power

LAN2R5-E2V 2.5 LAN Power

1.404-0.748 CPU

1.05

1.056

1.5

1.8

2.5

0.9

3.3

CPU, MCH, ICH6-M GPU CPU, MCH, ICH6-M, Express Card MCH, DDR2-SDRAM GPU MCH, ICH6-M MCH, DDR2-SDRAM DDR2-SDRAM Clock Generator, Thermal Sensor, SDRAM(SPD), ICH6-

M,Super I/O, GPU, Mini-PCI, TPM, LCD, Express Card, FWH, FIR, STAC9200, HDD (SATA), Finger Print Sensor

ICH6-M, TI CARD Cont., PC Card Power, Mini-PCI, Express Card, MDC, RS-232C

BT-P3V 3.3 Bluetooth USB0PS-E5V 5 USB USB1PS-E5V 5 USB

S3V 3.3 EC/KBC, PSC, 3 AXIS Accerelometer P5V 5

1R5-E1V 1.5 ICH6-M

SND-P5V 5 AN12941

A4R7-P4V 4.7 STAC9200, AN12941

E5V 5 ICH6-M, PC Card Power, USB Power M5V 5 Docker, MAX6501, LED MCV 5 PSC

R3V 2.0 - 3.5 ICH6-M(RTC)

CRT, ICH6-M, FL inverter, LEDs, HDD (SATA), ODD, KB, PAD, Bluetooth Power, Parallel

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-19

1 Hardware Overview

1.7 Batteries

The computer has two types of batteries as follows:

 Main battery pack  RTC battery

The battery specifications are listed in Table 1-7.

Table 1-7 Battery specifications

Battery name Material Output voltage Capacity

G71C0003W510

Main battery

RTC battery GDM710000041 NiMH 2.4 V 16 mAh

G71C0003W610

Lithium-Ion 10.8 V

G71C0004G510 G71C0004G610

8,800 mAh

4,700 mAh

1.7.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintain the state of the computer when the computer enters in resume mode.

θ Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off or in suspend mode. (See Table 1-8)

Table 1-8 Time required for charges of main battery

Power ON Power OFF

Battery (8,800mAh) About 5.0 to 21.5 hours About 4.5 hours Battery (4,700mAh) About 3.5 to 13.0 hours About 3.0 hours

Charge is stopped in the following cases.

1. The main battery is fully charged.

2. The main battery is removed.

3. Main battery or AC adapter voltage is abnormal.

4. Charging current is abnormal.

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1 Hardware Overview

1.7.2 RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-9 lists the charging time and data preservation period of the RTC battery.

Table 1-9 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 8 hours Data preservation period (full charge) 30 days

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 1-21

1 Hardware Overview

1.8 AC Adapter

The AC adapter is used to charge the battery. Table 1-10 lists the AC adapter specifications.

Table 1-10 AC adapter specifications

Specification

Parameter

Voltage 75W (Peak 90W) Input voltage 100V/240V Input frequency 47Hz to 63Hz Input power 1.5A or less (100V)

G71C00043310

(two-pins)

1.125A or less (240V)

G71C00049410

(three-pins)

Output voltage DC15V Output current 0A to 5A (At constant voltage mode)

5A to 6A (At surge load mode)

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Chapter 2 Troubleshooting Procedures

[CONFIDENTIAL]

2 Troubleshooting Procedures

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2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting..........................................................................................................2-1

2.2 Troubleshooting Flowchart ........................................................................................2-2

2.3 Power Supply Troubleshooting..................................................................................2-6

Procedure 1 Icons in the LCD Check...............................................................2-6

Procedure 2 Error Code Check ........................................................................2-8

Procedure 3 Connection Check......................................................................2-13

Procedure 4 Charge Check.............................................................................2-13

Procedure 5 Replacement Check....................................................................2-14

2.4 System Board Troubleshooting................................................................................2-15

Procedure 1 Message Check ..........................................................................2-16

Procedure 2 Printer Port LED Check on Boot Mode.....................................2-18

Procedure 3 Printer Port LED Check on Suspend/Resume Mode .................2-29

Procedure 4 Diagnostic Test Program Execution Check ...............................2-37

Procedure 5 Replacement Check....................................................................2-37

2.5 USB FDD Troubleshooting......................................................................................2-38

Procedure 1 USB FDD Head Cleaning Check...............................................2-38

Procedure 2 Diagnostic Test Program Execution Check ...............................2-39

Procedure 3 Connector Check and Replacement Check................................2-40

2.6 HDD Troubleshooting..............................................................................................2-41

Procedure 1 Partition Check...........................................................................2-41

Procedure 2 Message Check ..........................................................................2-42

Procedure 3 Format Check.............................................................................2-43

Procedure 4 Diagnostic Test Program Execution Check ...............................2-44

Procedure 5 Connector Check and Replacement Check................................2-45

2.7 Keyboard/Touch pad Troubleshooting.....................................................................2-46

Procedure 1 Diagnostic Test Program Execution Check ...............................2-46

Procedure 2 Connector Check and Replacement Check................................2-46

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2 Troubleshooting Procedures

2.8 Display Troubleshooting..........................................................................................2-48

Procedure 1 Diagnostic Test Program Execution Check ...............................2-48

Procedure 2 Connector Check and Cable Check ...........................................2-48

Procedure 3 Replacement Check....................................................................2-49

2.9 Optical Drive Troubleshooting.................................................................................2-50

Procedure 1 Diagnostic Test Program Execution Check ...............................2-50

Procedure 2 Connector Check and Replacement Check................................2-50

2.10 Modem Troubleshooting ..........................................................................................2-51

Procedure 1 Diagnostic Test Program Execution Check ...............................2-51

Procedure 2 Connector Check and Replacement Check................................2-52

2.11 LAN Troubleshooting ..............................................................................................2-53

Procedure 1 Diagnostic Test Program Execution Check ...............................2-53

Procedure 2 Connector Check and Replacement Check................................2-53

2.12 Sound Troubleshooting ............................................................................................2-54

Procedure 1 Diagnostic Test Program Execution Check ...............................2-54

Procedure 2 Connector Check........................................................................2-55

Procedure 3 Replacement Check....................................................................2-56

2.13 SD Card Slot Troubleshooting .................................................................................2-57

Procedure 1 Check on Windows XP..............................................................2-57

Procedure 2 Connector Check and Replacement Check................................2-57

2.14 Wireless LAN Troubleshooting ...............................................................................2-58

Procedure 1 Transmitting-Receiving Check ..................................................2-58

Procedure 2 Antenna Connection Check .......................................................2-59

Procedure 3 Replacement Check....................................................................2-59

2.15 Bluetooth Troubleshooting.......................................................................................2-60

Procedure 1 Transmitting-Receiving Check ..................................................2-60

Procedure 2 Antenna Connection Check .......................................................2-61

Procedure 3 Replacement Check....................................................................2-62

2.16 PCI ExpressCard slot................................................................................................2-63

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2 Troubleshooting Procedures

2.17 Fingerprint sensor.....................................................................................................2-64

Procedure 1 Setting Windows Log-ON password .........................................2-65

Procedure 2 Registration of fingerprint..........................................................2-65

Procedure 3 Authentication of fingerprint .....................................................2-69

Procedure 4 Connector Check and Replacement Check................................2-70

Figures

Figure 2-1 Troubleshooting flowchart ..................................................................................2-3

Figure 2-2 Printer port LED board......................................................................................2-18

Figure 2-3 Printer port LED board status............................................................................2-18

Tables

Table 2-1 Battery icon..........................................................................................................2-6

Table 2-2 DC IN icon...........................................................................................................2-7

Table 2-3 Error code ............................................................................................................2-8

Table 2-4 Printer port LED boot mode status....................................................................2-20

Table 2-5 Printer port LED suspend mode error status .....................................................2-30

Table 2-6 Printer port LED resume mode error status.......................................................2-33

Table 2-7 FDD error code and status.................................................................................2-39

Table 2-8 HDD error code and status ................................................................................2-44

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2 Troubleshooting Procedures

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2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are:

1. Power Supply 6. Display 11. SD Card Slot

2. System Board 7. Optical Drive 12. Wireless LAN

3. USB Floppy Disk Drive 8. Modem 13. Bluetooth

4. Hard Disk Drive 9. LAN 14. PCI ExpressCard

5. Keyboard/Touch pad 10. Sound 15. Fingerprint Sensor The Diagnostics Disk operations are described in Chapter 3. Detailed Replacement

Procedures are given in Chapter 4, Replacement Procedures. The following tools are necessary for implementing the troubleshooting procedures:

The following tools are necessary for implementing the Diagnostics pro cedu res: For tools required for executing the Test Program, refer to the Chapter3. For tools required for disassembling/assembling, refer to the Chapter 4.

1. Toshiba MS-DOS system FD

2. LED board

3. Headphone (for Sound troubleshooting)

4. An external microphone(for Sound troubleshooting)

5. A SD card (for SD card slot troubleshooting)

Formatted:

Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 0 pt + Tab after: 18 pt + Indent at: 18 pt

Indent: Left: 18 pt,

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2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before going through the flowchart steps, check the following:

 Ask the user if a password is registered and if it is, ask him or her to enter the

password.

 Make sure that Toshiba Windows

XP/ Windows® 2000 is installed on the hard disk.

Non-Toshiba operating systems can cause the computer malfunction.

 Make sure all optional equipment is removed from the computer.  Make sure the USB FDD is empty.

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Numbered + Level: 1 +

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2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-3

2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Running Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, real timer test, perform the

System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is detected on the keyboard/touch pad test, per form the Keyboard

Troubleshooting Pr ocedures in Section 2.7.

5. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.8.

6. If an error is detected on the optical drive test, perform the Optical Drive

Troubleshooting Pr ocedures in Section 2.9.

7. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.10.

8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.11.

9. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.12.

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Numbered + Level: 1

10. If an error is detected on SD card slot, perform the SD Card Slot Troubleshooting

Procedures in Section 2.13.

11. If an error is detected on the Wireless LAN test, perform the Wire less LAN

Troubleshooting Pr ocedures in Section 2.14.

12. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.15.

13. If a malfunction is detected on the PCI ExpressCard, perform the PCI ExpressCard

Troubleshooting Pr ocedures in Section 2.16.

14. If a malfunction is detected on the Fingerprint sensor, perform the Fingerprint Sensor

Troubleshooting Pr ocedures in Section 2.17.

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2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Icons in the LCD Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charge Check Procedure 5: Replacement Check

Procedure 1 Icons in the LCD Check

The following Icons in the LCD indicate the power supply status:

 Battery icon  DC IN icon

The power supply controller displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below. To check the power supply status, install a battery pack and connect an AC adaptor.

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Numbered + Level: 1 +

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery has been charging and AC adapter is connected. Lights green Battery is fully charged and AC adapter is connected. Blinks orange

(even intervals) Flashes orange Battery charge is low. AC adaptor must be connected to recharge the

Doesn’t light Any condition other than those above.

Battery charge is low while s ystem p o wer is ON.

battery.

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Table 2-2 DC IN icon

DC IN icon Power supply status

Lights green DC power is being supplied from the AC adapter. Blinks orange There is a problem with the power supply.*1 Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN LED

blinks orange and an error code is displayed.

If the icon blinks, execute the followings:

1. Remove the battery and AC adapter to cut power supply to the computer.

2. Reinstall the battery and AC adapter. If the LED still blinks, perform the followings: Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4.

CAUTION: Use a recommended AC adapter (G71C00043310/G71C00049410).

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2 Troubleshooting Procedures

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, th e D C IN icon blinks orang e. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds  Error code (8 bit)

“1” On for one second “0” On for half second

Interval between data bits Off for half second The error code begins with LSB (Least Significant bit). Example: Error code 11h (Error codes are given in hexadecimal format.)

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and

compare it to the tables below. Then go to Check 2.

Formatted:

Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85 pt,

Numbered + Level: 1 +

Table 2-3 Error code

Error code Where Error occ urs

1*h DC IN (AC Adapter) 2*h 1st battery 3*h 2nd battery 4*h S3V output 5*h E5V output 6*h E3C output 7*h 1R5-E1V output (CH0) 8*h 1R8-B1V output 9*h PPV output A*h PTV output (CH0)

B*h 1R5-E1V output (CH1) C*h PGV output D*h VG1R8-P1V output E*h PTV output (CH1) F*h -

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2 Troubleshooting Procedures

 DC IN

 1st Battery

 2nd Battery

 S3V output

Error code Meaning

10h AC Adaptor output voltage is over 16.5V. 11h Common Dock voltage is over 16.5V. 12h Current from the DC power supply is over 7.00A. 13h Current from the DC power supply is over 0.5A when there is no load. 14h Current sensing IC is not normal.

Error code Meaning

22h Main battery discharge current is over 0.5A. 23h Main battery charge current is over 3.9A when the battery is charged. 24h Current sensing IC is not normal.

25h

Main battery charge current i s ov er 0.3A whe n th e ba ttery is not charged.

Error code Meaning

32h Secondary battery discharge current is over 0.5A. 33h Secondary battery charge current is over 3.9A when the battery is

charged. 34h Current sensing IC is not normal. 35h Secondary battery charge current is over 0.3A when the battery is not

charged.

Error code Meaning

40h S3V voltage is over 3.47V when the computer is powered on/off. 45h S3V voltage is under 3.14V when the computer is powered on/off. 46h S3V voltage is under 3.14V when the computer is booting up.

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85

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2 Troubleshooting Procedures

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V when the computer is powered on/off. 51h E5V voltage is under 4.50V when the computer is powered on. 52h E5V voltage is under 4.50V when the computer is booting up. 53h E5V voltage is over 4.50V when the computer is powered off. 54h E5V voltage is under 4.50V when the EV power supply is maintained.

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V when the computer is powered on/off. 61h E3V voltage is under 2.81V when the computer is powered on. 62h E3V voltage is under 2.81V when the computer is booting up. 63h E3V voltage is over 2.81V when the computer is powered off. 64h E3V voltage is under 2.81V when the EV power supply is maintained.

 1R5-E1V output (CH0)

Error code Meaning

70h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. 71h 1R5-E1V voltage is under 1.275V when the computer is powered on. 72h 1R5-E1V voltage is under 1.275V when the computer is booting up. 73h 1R5-E1V voltage is over 1.275V when the computer is powered off.

 1R8-B1V output

Error code Meaning

80h 1R8-B1V voltage is over 3.00V when the computer is powered on/off. 81h 1R8-B1V voltage is under 1.53V when the computer is powered on. 82h 1R8-B1V voltage is under 1.53V when the computer is booting up. 83h 1R8-B1V voltage is over 1.53V when the computer is powered off. 84h 1R8-B1V voltage is under 1.53V when the BV power supply is

maintained.

Formatted:

Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85 pt,

Numbered + Level: 1 +

Indent: Left: 17.85 pt,

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 PPV output

Error code Meaning

90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.56V when the computer is powered on. 92h PPV voltage is under 0.56V when the computer is booting up. 93h PPV voltage is over 0.56V when the computer is powered off.

 PTV output (CH0)

Error code Meaning

A0h PTV voltage is over 1.26V when the computer is powered on/off. A1h PTV voltage is under 0.89V when the computer is powered on. A2h PTV voltage is under 0.89V when the computer is booting up. A3h PTV voltage is over 0.89V when the computer is powered off.

 1R5-E1V output (CH1)

Error code Meaning

B0h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. B1h 1R5-E1V voltage is under 1.275V when the computer is powered on. B2h 1R5-E1V voltage is under 1.275V when the computer is booting up. B3h 1R5-E1V voltage is over 1.275V when the computer is powered off. B4h 1R5-E1V voltage is under 1.275V when the EV power supply is

 PGV output

Error code Meaning

C0h PGV voltage is over 1.62V when the computer is powered on/off. C1h PGV voltage is under 0.68V when the computer is powered on. C2h PGV voltage is under 0.68V when the computer is booting up. C3h PGV voltage is over 0.68V when the computer is powered off. C4h PGV voltage is under 0.68V when the BV power supply is

maintained.

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85

Numbered + Level: 1

Indent: Left: 17.85

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-11

2 Troubleshooting Procedures

 VG1R8-P1V output

Error code Meaning

D0h VG1R8-P1V voltage is over 2.16V when the computer is powered

D1h VG1R8-P1V voltage is under 0.89V when the computer is powered on. D2h VG1R8-P1V voltage is under 0.89V when the computer is booting up. D3h VG1R8-P1V voltage is over 0.89V when the computer is powered off.

 PTV output (CH1)

Error code Meaning

E0h PTV voltage is over 1.26V when the computer is powered on/off. E1h PTV voltage is under 0.89V when the comp ut er is power e d on. E2h PTV voltage is under 0.89V when the comp ut er is booting up. E3h PTV voltage is over 0.89V when the computer is powered off.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

on/off.

Formatted:

Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85 pt,

Numbered + Level: 1 +

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adaptor cord and AC power cord are firmly plugged into

the DC IN 15 V socket and wall outlet. If the cables are connected corre ctly, go to the following step.

 Connect a new AC adaptor and/or AC power cord, if necessary. If the error

still exists, go to Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other error, go to Procedure 5.

2-12 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)

Formatted:

Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

Numbered + Level: 1 + Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 54 pt,

2 Troubleshooting Procedures

Procedure 3 Connection Check

The power supply wiring diagram is shown below:

Any of the connectors may be disconne cted. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for

breaks. If the power cord is damaged, connect a new AC power cord. If there is no damage, go to Check 2.

Check 2 Connect a new AC adaptor or AC power cord.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Charge Check

The power supply may not charge the battery pack. Perform the following procedures:

Check 1 Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN

socket and the wall outlet.

Check 2 Make sure the battery is properly installed. If the battery is properly installed, go

to Check 3.

Check 3 The battery pack may be completely discharge d . Wai t a f ew m inute s to charg e the

battery pack. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too hot or cold. Return the temperature to a normal

operating condition. If the battery pack still is not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack still is not charged,

go to Procedure 5.

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-13

2 Troubleshooting Procedures

Procedure 5 Replacement Check

The system board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and system board. After checking the connections, perform the following Check 1:

Check 1 Replace the AC adaptor with a new one. If the AC adaptor is still not functioning

properly, perform Check 2.

Check 2 Replace the system board with a new one following the steps described in Chapter

4, Replacement Procedures.

2-14 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)

2 Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Printer Port LED Check on Boot Mode Procedure 3: Printer Port LED Check on Suspend/Resume Mode Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Replacement Check

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-15

2 Troubleshooting Procedures

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If Toshiba MS-DOS or Windows XP is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages appears on the screen, press F1 as the

message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP scre en appea rs to set the system configuration. If any other error message is displayed, perform Check

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad configuration ***

Check system. Then press [F1] key ......

(d) *** Bad time function ***

Check system. Then press [F1] key ......

(e) *** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(f) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

(g) *RTC battery is low or CMOS checksum is inconsistent Press [F1] key to set Date/Time

Formatted:

Numbering Style: Bullet + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Numbered + Level: 1 +

Check 2 If the following error message is displayed on the screen press any key as the

message instructs.

The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.

PRESS ANY KEY TO CONTINUE.

If any other error message is displayed, perform Check 3.

2-16 [CONFIDENTIAL] TECRA S3 Maintenance Manual (960-532)

2 Troubleshooting Procedures

Check 3 The IRT checks the system board. When the IRT detect s an error, the system

stops or an error message appears. If one of the following error messages (1) through (17), (22) or (23) is displayed,

go to Procedure 4. If error message (18) is displayed, go to the Keyboard/Touch pad Troubleshooting

Procedures in Section 2.7. If error message (19), (20) or (21) is displayed, go to the 2.5” HDD

Troubleshooting Procedures in Section 2.6.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) CMOS CHECKSUM ERROR (5) CMOS BAD BATTERY ERROR (6) FIRST 64KB MEMORY ERROR (7) FIRST 64KB MEMORY PARITY ERROR (8) VRAM ERROR (9) SYSTEM MEMORY ERROR (10) SYSTEM MEMORY PARITY ERROR (11) EXTENDED MEMORY ERROR (12) EXTENDED MEMORY PARITY ERROR (13) DMA PAGE REGISTER ERROR (14) DMAC #1 ERROR (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) Built-in HDD ERROR (21) Select Bay ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR

Formatted:

pt, Hanging: 22.7 pt, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 43.2 pt + Indent at: 43.2 pt, Tabs: 18 pt, Left

Indent: Left: 53.85

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-17

2 Troubleshooting Procedures

Procedure 2 Printer Port LED Check on Boot Mode

The printer port LED displays the IRT status and test status by turning lights on and off as an eight-digit binary value for boot mode. Figure 2-2 shows the printer port LED.

Figure 2-2 Printer port LED board

Figure 2-3 shows the function of the printer port LED board.

Lighting (ON)

Not-lighting (OFF)

(Binary notation) (Hexadecimal notation)

Printer port LED status = 35 H

Figure 2-3 Printer port LED board status

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2 Troubleshooting Procedures

To use the printer port LED, follow the steps below:

1. Turn on the computer’s power and set it to boot mode.

2. Turn off the computer’s power.

3. Plug the printer port LED into the parallel port.

4. While holding down the space bar, turn on the computer’s power.

5. Read the LED status from left to right.

6. Convert the status from binary to hexadecimal notation.

7. If the final LED status is FFh (normal status), go to Procedure 4.

Formatted:

Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 0 pt + Tab after:

21.25 pt + Indent at: 21.25 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 2 + Alignment: Left + Aligned at: 18 pt + Tab after: 36 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 4 + Alignment: Left + Aligned at: 18 pt + Tab after: 36 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 18 pt,

Numbered + Level: 1

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-19

2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (1/9)

LED Status Test item Contents

Permission of A20 and clear of software

Prohibition of APIC Initialization of MCH, ICH Initialization of Super I/O

Dummy read of 3rd Bus data

B0h PIT CH0 initialization (for HOLD_ON)

BIOS rewrite factor flag initia lization CHECK SUM CHECK Transition to protected mode

Checksum other than boot block (skipped

B1h

B2h Initialization of SC HLT at LED=B3H or B4, when error occurs

Key input (skipped when returned from

B5h Enables CPU cache B6h Security check

BIOS rewrite request check If Checksum check error occurr ed on except

B7h Transits to System BIOS IRT

BIOS rewrite process Initialization of ICH. D31 DRAM configuration Permission of cache (L1 cache onl y) Memory clear Transition to real mode and copy of BIOS

reset bit

Initialization of debug port (For models supporting debug port)

Setting of printer port (For models supporting printer port)

EC/KBC rewrite check

S3)

to RAM

Boot block checksum (ski pped when returned from S3) Halts when error occurs

when returned from S3) If “rewrite” is requested, go to “BIOS rewrite

process”.

When a key is pressed, check if it is Tilde key or Tab key. (skipped when returned from S3)

Boot Block or rewrite is req uired by user, go to “BIOS rewrite process”.

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2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (2/9)

LED Status Test item Contents

B9h Saving of key scan code

Setting of TASK_1ms_TSC FAN control Sound initialization (for BEEP sound) Cancel of sound mute Setting of volume to max (model that can

When BIOS, EC/KBC rewriting is

requested

When BIOS renewal is prohibited Blinks orange (cycle:8s, on:4s, off:4s) HLT

When BIOS ROM is abnormal Blinks orange (cycle:2s, on:1s, off:1s) Key input Prohibi tion of USB BEEP Waiting for Key input Reading of

CHGBIOSA.EXE/CHGFIRMA.EXE Setting of parameters f or 2HD (1.44MB) Reading of first sector, If it is the data of

Setting of parameters for 2DD (720KB) Retrieval of “CHGBIOSA.EXE” from the

control volume) Blinks green (cycle:2s, on:1s, off: 1s)

after BEEP is sounded for 30s (LED=BBH))

FDC RESET

1.44MB (2HD), the media t y pe is definite.

root directory. Calculation of directory start head and

sector Read 1 sector of the root directory Retrieval of entry of “CHGBIOSA.EXE”

/“CHGFIRMA.EXE” from the sector

read. Reading of EXE header of

“CHGBIOSA.EXE” and “CHGFIRMA.EXE” Key input when error occurred

Execution of “CHGBIOSA.EXE” and “CHGFIRMA.EXE”

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-21

2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (3/9)

LED Status Test item Message

00h

Initialization of PIT channel 1 01h

02h

03h Resume branch (at cold boot)

Prohibition of cache Permission of L1/L2 cache in

FlashROM area Initialization of H/W (before

DRAM recognition) Initialization of ICH.D30.Func0 Initialization of ICH.D31.Func0 Initialization of ICH.D31.Func1/2 Initializati o n of US B Cont r oll er Initialization of ICH.D31.Func3 Initializ ation of ICH Audio Initialization of TI Controller

Check of DRAM type and size (at cold boot)

SM-RAM stack area test HLT when DRAM size is 0

Cache configuration Cache permission CMOS access test

(at cold boot)

Battery level check of CMOS CMOS checksum check Initialization of CMOS data (1) Setting of IRT status (Setting of boot status and IRT bus y flag, Th e rest bits

Storing DRAM size in CMOS

Initialization of MCH

(Setting the refresh interval to “30μs”) When unsupported memor y is c onn ect ed, bec o mi ng

HLT after beep sound

HLT When it can not be used as a stack

(HLT when an error is detected)

are 0)

Not resume when a CMOS error occurred Not resume when resume status code is not set

Resume error check S3 returning error (1CH) (Resume error LED=7AH)

SM-RAM checksum check (Resume error

LED=73H)

Check of memory configuration change (Resume

error LED=73H)

RAM area checksum check in system BIOS

(Resume error LED=79H)

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2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (4/9)

LED Status Test item Contents

(03h)

04h Security check 05h SMRAM initialization

APIC initialization WakeUp factor check SMRAM base rewriting and CPU state

Permission of SMI based on ASMI

06h Initialization of devices which need

Setting of test pattern to channel 0 of

Check whether the set test pattern can be

Initialization of PIT channel 0, Setting of

Initialization of PIT channel 2, Setting of

Test of PIT channel 1 (C heck whether the

Test of PIT channel 2 (Check whether the

CPU clock measurement Check of parameter block A Permission of SMI except auto-off funct i o n Judging of destination (Japan or exce pt

Expansion memory checksum check

PnP RAM checksum check (Resume

Transition to RESUME-MAIN Resume error process Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to PCI

Setting of resume error request Copying ROM/RAM of system BIOS (

map saving for BIOS

initialization before PCI bus initialization.

resume error (Resume error LED=76H)

error LED=77H)

(Prohibition of DRAM)

HLT, when error occurs)

PIT test (Cold boot only) and initialization

PIT#0

read

timer interruption interval to 55ms

the sound generator frequency to 664Hz

refresh signal works normally in 30 mi c r os refresh interval.)

out.

speaker gate works normally.)

Japan) based on DMI data

HLT, when the time is

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-23

2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (5/9)

LED Status Test item Contents

(06h)

Dividing procedures for time meas uri ng b y

Setting for clock generator

AC adapter rated over current control

Battery discharging current control (1CmA).

IRT

Check of CMOS d efault setting

Control of excess of rated input power

Default is set, when there are Bad Battery and Bad CheckSum (ROM, CMOS).

CPU Initialization Micro code update Judging of CPU type Geyserville support check Setting of CPU clock to “high"

07h

Setting of AC’97/Azalia operati on mo d e

KBC initialization VGA display off, Reset control

PCI Express initialization Sound initialization

HC initialization and Device recognition PIC initialization PIC test Password Initialization

Saving memory configurat i on to buf f er Reading of EC versi on Update of flash ROM type ACPI table initialization (for execution of

option ROM) Initialization of devices which need

initialization before PCI bus init i a liz ation

Setting of IDE device operation mode

Initialization of temperature control

information

Control of built-in LAN permission/

prohibition

PC multi-box status acquisition (For models

supporting Select Bay)

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2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (6/9)

LED Status Test item Contents

08h

Initialization of LAN inform ation WakeUp factor check

09h Task ge neration for waiting INIT_PCI

CMOS data initialization (2) PnP initialization Setting of setup items

H/W setting based on resource

0Ah

PCI automatic configuration Making of work for automatic configuration Acquisition of PCI IRQ Configuration Saving of VGA configuration result

0Bh

Initialization of H/W needed after PCI

HDD initialization sequence start

Enabling power off Output code generation

0Ch FIRST_64KB_CHECK (Check of first 64KB memory) 0Dh INIT_INT_VECTOR (Initialization of vectors) 0Eh INIT_NDP (Initialization of NDP)

PCI bus initialization (connection of DS Bus)

completion

Waiting for the completion of Multi-box status check

Task generation for waiti ng PnP resource making completion

PnP H/W initialization

Task generation for waiting

configuration

PC card slot initialization SIO initialization (For models supporting

SIO) FIR initialization (For models supporting FIR)

PCI_CONFIGURATION completion Printer port setting (model supporting Printer

port)

FDD initialization sequence start (model supporting built-in FDD)

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-25

2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (7/9)

LED Status Test item Contents

0Fh INIT_SYSTEM (Initialization of system)

Storing of CMOS error information to

Controlling CD POWER SW (model supporting CD

Timer initialization start EC initialization & Reading of battery information Update of system BIOS (Update EDID information for

10h INIT_DISPLAY (Waiting for VGA chip initialization compl etion, VGA

11h 13h DISP_LOGO (Logo displaying) (Starting of logo display waiting

14h SYS_MEM_CHECK (Check of conventional memory) (Boot) 15h EXT_MEM_CHECK (Exception check in protected mode) (Boot) 16h INIT_SYS_MEM

18h CHK_DMA_PAGE (Check of DMA Page Register) (Boot) 19h CHECK_DMAC (Check of DMAC) (Boot) 1Ah INIT_DMAC (Initialization of DMAC) (Boot) 1Bh CHECK_PRT (Check of printer existence) (For models supporting

1Ch CHECK_SIO (Check of SIO) (model supporting SIO) 1Dh

1Eh BOOT_PASSWORD (Check of password)

Waiting for FDD initialization completion (For models

(In the case of “Reboot”) Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC

I/O LOCK Processing (model supporting I/O LOCK) Initialization of ATA priority

Calling VGA BIOS

Process of DIAGNOSTIC inspection result display

IRT_ERR_STS_BUF

play)

LCD)

BIOS initialization)

Waiting for VGA power-on Waiting for Display access completion

LED=25H (unused))

(Initialization of convent ional memory) (Reboot) (LED=17h if error occurred during excepti o n check in protect e d mode)

Printer port)

(When DIAGNOSTIC mode is permitted)

supporting built-in FDD)

initialization completion)

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2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (8/9)

LED Status Test item Contents

(1Eh) (In the case of “Boot”) Check of key input during IRT (waiting for KBC

I/O LOCK Processing (For models supporting I/O LOCK)

TPM Initialization (model supporting TPM) 1Fh EX_IO_ROM_CHECK (Check of op tion I/O ROM) 20h PRE_BO OT_SETUP Saving of value in 40:00h ( For SIO saving/restoring)

Setting of font address for resume password Setting of repeat parameter for USB KB Acquisition of keys pressed during IRT Storing of T_SHADOW_RAM_SIZE

Update of system resource before boot

Rewriting of memory map data of INT15h E 820 h

Waiting for AC-Link initialization completion (For models

Updating of table for DMI

Copy of ACPI table to top of exp ansion memory

Waiting for writing of PSC version to BIOS completion

Waiting for clock generator setting completion

Waiting for serial port initialization completion (For

Cancel of NMI Mask

Taking out TIT check sum

Clear of the IRT flag on Runtime side

Update of check sum on Runtime side

Hibernation branch (For models supporting BIOS

Initialization of Bluetooth (Fo r m o de ls su pp orting

Check of existence of object mai ntenance cards

Prohibition of unused PC cards

Setting Wakeup status data for ACPI

initialization completion)

Input of password (waiting for HDD initialization completion)

function

supporting AC-Link)

When error occurred, halts at LED=21H

models supporting SIO)

Hibernation)

Bluetooth)

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-27

2 Troubleshooting Procedures

Table 2-4 Printer port LED boot mode status (9/9)

LED Status Test item Contents

(20h)

Notifies the DVI connection status to VGA BIOS

Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion

Update of DMI Wakeup factor, Update of SM-

PCI device configuration space close Cache control Process for CPU (Make the CPU clock to be set

Waiting of motor-off completion of disabled HDD Final setting of FDD information Post processing of PRE_BOOT_SETUP

22h Initialization of SC 24h

FFh End

HW initialization before Boot , Waitin g for

Clearness of IRT status Update of Checksum on Runtime

side

initialization completion

(For models supporting DVI)

(For models supporting Bluetooth)

BIOS structure table

by SETUP)

Clears PWRBTN_STS Enables POWER Button

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2 Troubleshooting Procedures

Check 1 If error code 1Eh or 20h is displayed, go to the following Sections:

Section 2.6 “2.5” HDD Tr oubleshooting”

Check 2 If the final status of the LED are the followings, perform Procedure 4.

Printer port LED error status

Error Content

B3H or B4H Initialization of SC error

BBH Prohibition of BIOS update (*1)

17H Exception check error 20H Clock generator setting error

(*1) Check the situation of security because the setting of security may prohibit the renewal

of BIOS when the LED status is BBh.

Procedure 3 Printer Port LED Check on Suspend/Resume Mode

The printer port LED displays the IRT status and error status by turning lights on and off as an eight-digit binary value after turning on of the power.

To use the printer port LED, follow the steps below:

1. Turn on the computer’s power and set it to the resume mode.

2. Turn off the computer’s power.

3. Plug the printer port LED into the parallel port (printer port).

4. Read the LED status from left to right as you face the computer.

5. Convert the status from binary to hexadecimal notation.

6. If the final LED status is FFh (normal status), go to Procedure 4.

7. If the final LED status matc hes any of the test status values in Table 2-5, 2-6 perform

Procedure 5.

TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-29

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Formatted:

+ Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Numbered + Level: 1

2 Troubleshooting Procedures

Table 2-5 Printer port LED suspend mode error status (1/3)

LED Status Test item Contents

36h When powering-off request from OS is

Waiting for completion of dividing

37h

Clears resume/power-off status.

Prohibits clock control. Recognition of suspending for boot/ resume

38h Powering-off during resuming Halts HC. Starts sequence for storin g display system.

required, waiting for the completion of dividing process becaus e wai ti ng i n SUSPEND of Runtime returns the proc ess to OS.

Forced execution of dividing (Per miss i on of SMI for dividing)

After prohibiting of all SMI, permits I/O trap (EHCI) and external SMI.

Starts dividing to transmit periodically extension command (every 25 seconds) not to generate time-out of power-off.

Storing and initializing of special PCI configuration register

Branch of resume mode (LED=38H) or boot mode (LED=3DH)

Sets the parallel port to D0 state. (For models supporting PRT port)

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2 Troubleshooting Procedures

Table 2-5 Printer port LED suspend mode error status (2/3)

LED Status Test item Contents

39h Resume error check in suspend mode. Check if IRT process is being executed Check if external option ROM exists

Execution of driver for suspend Clearing of data for Remote Lockout Storing of FDD register (For models supporting built-in FDD) Storing of US B register Halt of HC Storing CPU register Permission of system area and memory cache (to work at high-speed) Suspending of HDD Storing KBC,SCC and MOUSE Storing of PCI device Storing of PIT Starts sequence for storing display system. Storing of PIC Storing of DMAC Storing of system status command port Storing of SIO (For models supporting SIO) Storing of PCMCIA card Storing of RTC Processing of system peculiar HW preservation Calculation of check sum (conventional memory) 3Ah Suspending for boot mood 3Dh Processing of VGA –off (boot) Suspending of HDD (boot) Transition to S5 of Bluetooth (boot) (For models supporting Bluetooth) 3Eh Suspending of boot/ resume for PnP

Suspending of boot /resume for password 3Fh Waiting for completion of suspending for HDD password

Check if FDD motor is rotating

(For models supporting built-in FDD)

(Stores PnP resource information into Flash ROM.) (Stores password information into Flash ROM.)

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2 Troubleshooting Procedures

Table 2-5 Printer port LED suspend mode error status (3/3)

LED Status Test item Contents

40h Prohibition of PCI arbiter Setting of Wakeup event Power-off of PC card Re-setting backup current Forced off of fan

Power LED control during suspending Isolates built-in LAN. Makes the power of sound off. Makes the power of Dock off. (For models supporting Dock)

41h

42h Measure for USB over current Calculation of check sum of PnP RAM area (Not work in suspending for boot) Acquires how to turn the power off Resets by EC. (when required)

Prohibition of all SMI Initializing of special register in suspending

43h Setting status of suspend completion

Prohibition of L1&L2 Power off process

Checks whether off-process for resume is needed

Model-unique processing just before suspending Waiting for completion of dividing for suspending Stops dividing of extension command for power off.

Makes not to send Eject Power Off command when turn the power off by the date check of alarm power on.

Calculates the check sum of SMRAM and stores it in SMRAM. Calculates the checksum of system BIOS in the IRT side

(Checksum does not match during IRT)

(BIOS process is end because of reaching P-OFF)

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Table 2-6 Printer port LED resume mode error status (1/4)

LED Status Test item Contents

00h Refer to IRT printer LED error status. 01h Refer to IRT printer LED error status. 02h Refer to IRT printer LED error status. 03h Refer to IRT printer LED error status. Clears flag for SMI control. 27h(not used) Renewal of Resume counter 26h Checks the WakeUp factors. Rewriting of SMRAM BASE

28h

Measuring CPU clock Che ck of par a m eter bl ock A Permission of SMI other than auto-off function Control of excess of rated input power Control of battery discharging current (1CmA) AC adapter rated over current control Dividing for measuring of IRT time Setting to clock generator

Recovery of PIC register

S ett i ng of AC’ 9 7/ Az ali a oper at i o n mo de Initializing of temperature control information Initializing of KBC VGA display-off and Reset control Cont r ol of buil t - in LA N per mi ssi o n/ pr ohi bi ti on

Initializing devices necessary for initialization before initializing PCI bus

Initialization of devices necessary for initialization before initializing PCI bus 2

Initializing of PIT Initializing of PIT channel 0 (Sets the interval of

timer interruption to 55ms) Initializing of PIT channel 2 (Sets the sound generator frequency to 664Hz)

Initializing of CPU Updating micro-code Judgment of CPU type Check of supporting Geyserville Sets the CPU clock to High

Setting of IDE device operation mode

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Table 2-6 Printer port LED resume mode error status (2/4)

LED Status Test item Contents

(28h) Initializing of sound

Initializing of PCI Express

Initializing of HC and recognizing of devices Initializing and recognizing of SD card

29h Initializing of PCI devices

2Ah Resume process of IEEE1394 (For mod els supporting IEEE1394) Waiting for initializing of devices whic h

Recovery of each device (1) Processing of RESUME for PnP

Processing of RESUME for PCI

Recovery of PCMCIA card

Initializing COM (For models supporting SIO) Initializing FIR (For models supporting FIR) Check of HDD pack connection Start of IDE device resume sequence

2Bh Enabling power off switch

Recovery of each device (2) Setting items to be set up Initializing DMAC

Check of the checksum of conventional memory

Check of WakeUp factor s after initializing PCI bus

have to be initialized before setting HW by PnP resource

Recovery of user alarm setting an d cancel of alarm power-on fu ncti o n

Initializing EC and start of reading battery information

Acquires the multi-box status (For models supporting Sele c t ba y)

Resume error LED=74H

Waiting for completion of MultiBox status check

(For models supporting Select bay)

Tentative initialization of printer port

(For models supporting printer port)

Waiting for the completion of VGA powerdown control (because the VGA configuration can not be seen)

Recovery of FDC internal FDD)

Error when an ATA card is pulled out

(For models supporting ATA card)

Resume error LED=7BH Executing of dividing process of device

detection of PC card

Resume error when HDD is mounted LED=72H

(only one time)

(For models supporting

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Table 2-6 Printer port LED resume mode error status (3/4)

LED status Test item Contents

(2Bh) Initializing VGA BIOS, when resume Waiting for VGA power on 2Ch Calling VGA BIOS

2Eh Processing of password for RESUME 2Fh Recovery of each device(3) Recovery of DMAC register

PnP Resume processing 2 Turns the disabled HDD motor off 30h Waiting for completion of KBC initializing (not in ACPI mode) Waiting for completion of USB initializing Recovery of USB register Recovery of CPU register Processing of SIO dummy-reading (For models supporting SIO) Resetting NDP interruption

Wakeup check Setting WAKEUP status data for ACPI

Setting battery saving mode Setting date

Closing PCI device configuration area Cache control Process related to CPU Setting of CPU to SETUP designation Waiting for motor-off of disabled HDD Final decision of USB FDD information After process of PRE_BOOT_SETUP Clears PWRBTN_STS. Enables Power Button.

Recovery of system, status, command and port

Initializing HW just before booting or waiting for the completion

Initializing printer mode (For models supporting Printer port)

Recovery of COM register (For models supporting SIO)

Notifies the device change status to the high rank.

Notifies the DVI connection status to VGA BIOS (For models supporting DVI)

Waiting for the completion of Bluetooth initializing (For models supporting Bluetooth) Renewal of Wakeup factor of DMI and SMBIOS structure table

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Table 2-6 Printer port LED resume mode error status (4/4)

LED status Test item Contents

(30h)

Recovery of PIT register Recovery of PCI configuration register Recovery of PIC MASK Executing of driver for RESUME

31h Checks if the power-off switch is

32h (Not in ACPI mode) Clears key buffer 33h (In ACPI mode) Clears IRT status. 34h (In ACPI mode) Clears flag in Resume process Acquires Wake Up Vector address. Clears key buffer. Renewal of date/time ACPI mode on Recovery of write- protected status before.

FFh (In ACPI mode / not in ACPI mode)

Returning to the mai n process

Waiting for the completion of recovery of VGA register

Waiting for the completion of recovery of FDD

pressed or not during resume processing/

Executes HOTKEY F1 when booting in instant security

(For models supporting built-in FDD) Suspends if pressed.

Initializing printer port (For models s upp ort in g printer port)

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Procedure 4 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. ASYNC test

7. Hard Disk test

8. Real Timer test

9. NDP test

10. Expansion test

11. CD-ROM/DVD-ROM test

12. Wireless LAN test

13. LAN/Modem/Bluetooth/IEEE1394 test

14. Sound test

If an error is detected during these tests, go to Procedure 5.

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 0 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 17.85

Procedure 5 Replacement Check

The system board connectors may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform Check 1.

Check 1 Visually check for the following:

a) Cracked or broken connector housing b) Damaged connector pins

If their connectors are in good condition, but there is still a problem, go to Check

Check 2 The system board may be damaged. Replace the system board with a new one

following the steps described in Chapter 4, Replacement Procedures.

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Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: a, b, c, … + Start at: 1 + Alignment: Left + Aligned at: 54 pt + Tab after: 72 pt + Indent at: 72 pt

Indent: Left: 53.85

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

2.5 USB FDD Troubleshooting

This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: USB FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check

Procedure 1 USB FDD Head Cleaning Check

USB FDD head cleaning operation details are given in Chapter 3, Tests and Diagnostics. Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Clean the

USB FDD heads using the cleaning kit. If the USB FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed, go to Procedure 3.

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2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Floppy disk drive test error codes and their status names are listed in Table 2-7. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-7 FDD error code and status

Code Status

01h Bad command error 02h Address mark not found 03h Write protected 04h Record not found 06h Media removed 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h Not drive error 80h Time out error EEh Write buffer error FFh Data compare error

Check 1 If the following message appears, disable the write protect tab on the floppy disk.

If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

Procedure 3 Connector Check and Replacement Check

The USB FDD is connected to the US board or SR board via the USB port. Check 1 Make sure the USB FDD cable is firmly connected to the connector

CN4620/CN4621 on the US board or CN4630 on the SR board. The USB FDD can be connected to any of three USB ports. (Two ports are installed on the UA board and one is on the USB board.)

If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 2.

Check 2 Make sure the US cable is firmly connected to the connector CN4622 on the US

board and CN4610 on the system board. If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 3.

Check 3 Make sure the SR cable is firmly connected to the connector CN9510 on the SR

board and CN4611 or CN3421 on the system board. If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 4.

Check 4 The USB FDD or USB FDD cable may be defective or damaged. Replace it with

a new one. If the USB FDD is still not functioning properly, go to Check 5.

Check 5 Replace the System board with a new one following the steps in Chapter 4,

Replacement Procedures.

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2.6 HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when you execute the HDD

troubleshooting procedures. Transfer the contents of the hard disk to floppy disks or other storage media.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Check 3.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed, go to Check 3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition on drive C. Restart the computer from the Toshiba MS-DOS system disk. If the problem still exists, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Restart the computer and then go to Procedure 2.

Check 4 Remove the FD and restart the computer. If the problem still exists, go to

Procedure 2.

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2 Troubleshooting Procedures

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure of no floppy disk in the FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

Built-in HDD ERROR

Select Bay ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 5.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Check SETUP to see whether the Hard Disk option is set to “Not used”. If it is set

to “Not used”, choose another setting and return to Check 1. If it is not set to “Not used”, go to Check 4.

Check 4 Using the SYS command on the Toshiba MS-DOS system disk, install system

files on the HDD. If it is not installed, go to procedure 3. Refer to MS-DOS manual.

If the following message appears on the display, the system files have been transferred to the HDD. Restart the computer. If the problem still exists, go to Check 5.

System transferred

Check 5 The connection of the HDD and system board may loose. Reconnect firmly (refer

to the instructions in Chapter 4, Replacement Procedures). If they connect firmly,

go to procedure 3.

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Procedure 3 Format Check

The computer’s 2.5” HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the 2.5” HDD, start with Check 1 below and perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format the 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT

C:/S/U. If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition

is not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If the 2.5” HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

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Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the

Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about

the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed.

Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures. The error codes and statuses are listed in Table 2-8. If an error code is not

generated or the problem still exists, go to Procedure 5.

Table 2-8 HDD error code and status

Code Status

01h Bad command error 02h Address mark not found 04h Record not found 05h HDC not reset 07h Drive not initialized 08h Overrun error (DRQ)

09h DMA boundary error 0Ah Bad sector error 0Bh Bad track error

10h ECC error

11h ECC recover enable

20h HDC error

40h Seek error

80h Time out error AAh Drive not ready BBh Undefined error

CCh Write fault

E0h Status error EEh Access time error

DAh No HDD

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Procedure 5 Connector Check and Replacement Check

The HDD may be disconnected, or the HDD or the system board may be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the HDD is firmly connected to CN1850 on the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still

an error, go to Check 2.

Check 2 The HDD may be damaged. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures. If the problem still exists, perform

Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures

2.7 Keyboard/Touch pad Troubleshooting

To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning properly.

Procedure 2 Connector Check and Replacement Check

The keyboard or touch pad may be disconnected or damaged. Disassemble the computer

following the steps described in Chapter 4, Replacement Procedures, and perform the

following checks:

1. When checking the keyboard, perform Check 1.

2. When checking the touch pad, perform Check 3.

3. When checking the SW board, perform Check 6.

Formatted:

Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 36 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 53.85 pt,

Check 1 Make sure the keyboard cable is securely connected to the connector CN3200 on

the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The keyboard or its cable may be damaged. Replace it with a new one following

the instructions in Chapter 4, Repla cem ent Procedures. If the problem still exists,

perform Check 9.

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Check 3 Make sure the touch pad cable is securely connected to the touch pad and

connector CN3201 on the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 4.

Check 4 The touch pad cable may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 5.

Check 5 The touch pad may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 9.

Check 6 Make sure the SW cable is securely connected to the SW board and connector

CN3260 on the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 7.

Check 7 The SW cable may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 8.

Check 8 The SW board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 9.

Check 9 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures

2.8 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Cable Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the USB floppy disk

drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for

details. If an error is detected, go to Procedure 3.

Procedure 2 Connector Check and Cable Check

The LCD module is connected to the system board by an LCD/FL cable. The FL inverter board is also connected to the system board by an LCD/FL cable. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer

following the steps described in Chapter 4, Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 3.

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Procedure 3 Replacement Check

Units related to display are a FL inverter board, Display module, System board, LCD/FL cable and display ON/OFF sensor. Any of the components may be damaged. Disassemble the

computer following the steps described in Chapter 4, R eplacement Procedures, then perform

the following checks:

(1) If the FL does not light, perform Check 1.

(2) If characters are displayed on the internal display but the display is not

normal, perform Check 2.

(3) If the FL lights even if the display cover is closed, perform Check 5.

Check 1 Open the display and check the display on/off sensor. If the sensor works properly,

display switch may be damaged. Replace the switch with a new one. If there is still an error, go to Check 2.

Check 2 The LCD/FL cable may be damaged. Replace the cable with a new one. If there is

still an error, go to Check 3.

Check 3 The LCD module may be damaged. Replace it with a new one and repeat

Procedure 1. If there is still an error, go to Check 4.

Check 4 The FL inverter board may be damaged. Replace it with a new one and repeat

Procedure 1. If there is still an error, go to Check 5.

Formatted:

Hanging: 22.7 pt, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 2 + Alignment: Left + Aligned at: 0 pt + Tab after: 21 pt + Indent at: 21 pt, Tabs: 18 pt, Left

Indent: Left: 49.6 pt,

Check 5 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures

2.9 Optical drive Troubleshooting

This section describes how to determine if the optical drive in the Slim Select Bay is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

The CD-ROM/DVD-ROM test program is stored in the Diagnostics Disk.

Prepare the tools before the test.

Then insert the Diagnostics Disk in the USB floppy disk drive, turn on the computer and run

the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the

diagnostics test procedures.

If any errors occur while executing the CD-ROM/DVD-ROM test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The optical drive is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps

described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the drive to test is firmly connected to CN1810 on the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The optical drive may be defective or damaged. Replace it with a new one. If

there is still an error, go to Check 3.

Check 3 Replace the system board with a new one following the steps in Chapter 4,

Replacement Procedures.

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2.10 Modem Troubleshooting

This section describes how to determine if the computer’s modem is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Modem test program available as part of the LAN/Modem/Bluetooth/IEEE1394

test program. This program checks the modem. Refer to Chapter 3, Tests and Diagnostics for

more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

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2 Troubleshooting Procedures

Procedure 2 Connector Check and Replacement Check

The Modem is installed as a Modem Daughter Card (MDC). If the modem malfunctions, there may be a bad connection between the MDC and the system board or their connectors might be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the MDC is firmly connected to CN3010 on the system board, and the

modem/jack cable is connected to CN3011 on the system board and the connector of the MDC.

If any of the connector is disconnected, connect it firmly and repeat Procedure 1. If the modem is still not functioning properly, perform Check 2.

Check 2 The modem jack or modem jack cable may be defective or damaged. Replace it

with a new one following the steps in Chapter 4, Replacement Procedures. If the

modem is still not functioning properly, perform Check 3.

Check 3 The MDC may be defective or damaged. Replace it with a new one following the

steps in Chapter 4, Replacement Procedures. If the modem is still not functioning

properly, perform Check 4.

Check 4 The system board may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replac em ent Proced ures.

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2.11 LAN Troubleshooting

This section describes how to determine if the computer’s LAN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the LAN test program available as part of the LAN/Modem/Bluetooth/IEEE1394

test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to

perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

LAN function of this computer is mounted on the system board. If the LAN malfunctions, the LAN cable or system board might be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following check:

Check 1 Make sure the LAN cable is firmly connected to J4100 on the system board.

If the connector is disconnected, connect it firmly and repeat Procedure 1. If the LAN port is still not functioning properly, perform Check 2.

Check 2 The LAN cable may be defective or damaged. Replace it with a new one. If the

LAN port is still not functioning properly, perform Check 3.

Check 3 The system board may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures

2.12 Sound Troubleshooting

This section describes how to determine if the computer’s sound functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Sound test program. Refer to Chapter 3, Tests and Diagnostics for more

information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

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Procedure 2 Connector Check

The sound function-wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps

described in Chapter 4, Replacement Procedures and perform the following checks:

1. If the stereo speaker or internal microphone does not work correctly, perform

Check 1.

2. If the external microphone or headphone does not work correctly, perform

Check 2.

Check 1 If the stereo speaker or internal microphone does not work properly, the speaker

cable or internal microphone cable may be disconnected. Make sure the speaker cable is firmly connected to CN6170 on the system board and the internal microphone is firmly connected to CN6050 on the system board. If the stereo speaker or internal microphone is still not functioning properly, go to procedure 3.

Check 2 If the external microphone or headphone does not work properly, the external

microphone cable or headphone jack may be disconnected. Make sure the external microphone cable is firmly connected to J6051 on the system board and the headphone jack is firmly connected to J6310 on the system board. If the external microphone or headphone is still not functioning properly, go to procedure 3.

Formatted:

pt, Hanging: 17.85 pt, Numbered + Level: 1 + Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment: Left + Aligned at: 18 pt + Tab after: 36 pt + Indent at: 36 pt, Tabs: 18 pt, Left

Indent: Left: 53.85

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2 Troubleshooting Procedures

Procedure 3 Replacement Check

Check 1 If the stereo speaker or internal microphone does not sound properly, the stereo

speaker or internal microphone may be defective or damaged. Replace it with a new one. If the stereo speaker or internal microphone still does not work properly, go to Check 3.

Check 2 If the external microphone or headphone does not sound properly, go to Check 3.

Check 3 The system board may be defective or damaged. Replace it with a new one

following the step in Chapter 4 Replacement Pro cedures.

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2 Troubleshooting Procedures

2.13 SD Card Slot Troubleshooting

This section describes how to determine if the computer’s SD card functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Check on Windows XP

Procedure 2: Connector Check and Replacement Check

Procedure 1 Check on Windows XP

Insert a SD card into the slot. Check if the installed Windows recognizes automatically the SD card and the data in the SD card can be read.

If the card is not recognized or data are not read, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The SD card is connected to IS2101 on the system board.

Check 1 Make sure the SD card is firmly inserted to the slot (IS2101) on the system board.

If not, insert it firmly. If the SD card is still not functioning properly, perform Check 2.

Check 2 The SD card may be defective or damaged. Replace it with a new one following

the step in Chapter 4 Replacement Procedures. If the problem continues, perform

Check 3.

Check 3 The system board may be defective or damaged. Replace it with a new one

following the step in Chapter 4 Replacement Procedures.

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2.14 Wireless LAN Troubleshooting

This section describes how to determine if the computer’s Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Transmitting-Receiving Check

Procedure 2: Antenna Connection Check

Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure the wireless communication switch is set in the “ON” position.

Refer to Chapter 3, Tests and Diagnosti cs for more information on how to perform the test

program.

Check 1 Execute the test program for the wireless LAN function to check the transmitting-

receiving function of the wireless LAN. You will need a second computer that can communicate by the wireless LAN.

If the computer passes the test, the function is correctly working.

If the computer does not pass the test, perform Procedure 2.

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Toshiba tecra s3 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY PRECAUTIONS

Table of Contents

Chapter 1 Hardware Overview

Chapter 2 Troubleshooting Procedures

Chapter 3 Tests and Diagnostics

Chapter 4 Replacement Procedures

Appendices

1.1 Features

1.2 2.5-inch Hard Disk Drive

1.3 Keyboard

1.4 Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive

1.4.2 DVD Super Multi (DVD±R/±RW/-RAM) Drive

1.5 TFT Color Display

1.5.1 LCD Module

1.5.2 FL Inverter Board

1.6 Power Supply

1.7 Batteries

1.7.1 Main Battery

1.7.2 RTC battery

1.8 AC Adapter

2.1 Troubleshooting

2.2 Troubleshooting Flowchart

2.3 Power Supply Troubleshooting

2.4 System Board Troubleshooting

2.5 USB FDD Troubleshooting

2.6 HDD Troubleshooting

2.7 Keyboard/Touch pad Troubleshooting

2.8 Display Troubleshooting

2.9 Optical drive Troubleshooting

2.10 Modem Troubleshooting

2.11 LAN Troubleshooting

2.12 Sound Troubleshooting

2.13 SD Card Slot Troubleshooting

2.14 Wireless LAN Troubleshooting