Toshiba tecra m10 Service Manual

Toshiba Personal Computer

TECRA M10

Maintenance Manual

First edition July 2008

TOSHIBA CORPORATION

File Number 960-685

[CONFIDENTIAL]

Copyright

© 2008 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer TECRA M10 Maintenance Manual
First edition July 2008

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the TECRA M10 at the time of
this manual's production. However, succeeding computers and manuals are subject to
change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.

ii [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer TECRA M10

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the TTECRA M10 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module
 Board layout
 Pin assignments
 Keyboard scan/character codes
 Key layout
 Wiring diagrams
 BIOS rewrite procedures
 EC/KBC rewrite procedures
 Reliability

iv [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face
below:

Format complete
System transferred

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-1

1.2 System Unit Block Diagram......................................................................................1-9

1.3 3.5-inch Floppy Disk Drive (USB External) ...........................................................1-15

1.4 2.5-inch Hard Disk Drive......................................................................................... 1-16

1.5 Optical Drive (ODD) ...............................................................................................1-18

1.6 Keyboard.................................................................................................................1- 22

1.7 TFT Color Display..................................................................................................1- 23

1.8 Power Supply..........................................................................................................1- 26

1.9 Batteries ..................................................................................................................1- 28

1.10 AC Adaptor.............................................................................................................1- 31

vi [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-1

2.2 Troubleshooting Flowchart........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-8

2.4 System Board Troubleshooting................................................................................2-18

2.5 USB FDD Troubleshooting .....................................................................................2-33

2.6 2.5” HDD Troubleshooting...................................................................................... 2-37

2.7 Keyboard Troubleshooting ......................................................................................2-42

2.8 Touch pad Troubleshooting.....................................................................................2-44

2.9 Display Troubleshooting..........................................................................................2-46

2.10 Optical Disk Drive Troubleshooting........................................................................2-49

2.11 Modem Troubleshooting..........................................................................................2-51

2.12 LAN Troubleshooting..............................................................................................2-53

2.13 Wireless LAN Troubleshooting...............................................................................2-54

2.14 Bluetooth Troubleshooting ......................................................................................2-57

2.15 Sound Troubleshooting............................................................................................2-59

2.16 Bridge media Slot Troubleshooting.........................................................................2-61

2.17 PCI ExpressCard Slot Troubleshooting...................................................................2-62

2.18 Fingerprint sensor ....................................................................................................2-63

2.19 Web camerta Troubleshooting................................................................................. 2-67

2.20 Intel Turbo Memory Troubleshooting.....................................................................2-69

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] vii

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-1

3.2 Executing the Diagnostic Test................................................................................... 3-4

3.3 Setting of the hardware configuration .......................................................................3-9

3.4 Heatrun Test.............................................................................................................3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test.............................................................................................................3-18

3.10 Floppy Disk Test...................................................................................................... 3-21

3.11 Printer Test...............................................................................................................3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test.........................................................................................................3-32

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-34

3.18 Error Code and Error Status Names.........................................................................3-35

3.19 Hard Disk Test Detail Status ................................................................................... 3-38

3.20 ONLY ONE TEST................................................................................................... 3-40

3.21 Head Cleaning.......................................................................................................... 3-49

3.22 Log Utilities............................................................................................................. 3-50

3.23 Running Test............................................................................................................ 3-52

3.24 Floppy Disk Drive Utilities......................................................................................3-53

3.25 System Configuration ..............................................................................................3-58

3.26 Wireless LAN Test Program (Atheros) ...................................................................3-60

3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-62

3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-67

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-71

3.29 Sound Test program................................................................................................. 3-78

3.30 3G Test program.....................................................................................................3-78

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3.31 SETUP .....................................................................................................................3-79

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

4.2 Battery pack............................................................................................................. 4-12

4.3 SIM card...................................................................................................................4-14

4.4 PC card/Bridge media/Smart card ........................................................................... 4-16

4.5 Memory module.......................................................................................................4-19

4.6 Fin cover ..................................................................................................................4-22

4.7 HDD......................................................................................................................... 4-23

4.8 Optical disk drive (DVD-ROM/DVD-Super Multi drive) ......................................4-26

4.9 Keyboard..................................................................................................................4-29

4.10 SW board ................................................................................................................. 4-34

4.11 SIM board ................................................................................................................4-37

4.12 Wireless LAN card ..................................................................................................4-39

4.13 3G card.....................................................................................................................4-41

4.14 Robson card ............................................................................................................. 4-43

4.15 Speaker..................................................................................................................... 4-45

4.16 Cover assembly and Base assembly ........................................................................4-49

4.17 MDC modem/USB board.........................................................................................4-55

4.18 RGB harness/RJ45 harness...................................................................................... 4-58

4.19 Serial board..............................................................................................................4-61

4.20 Microphone harness (15.4-inch model)................................................................... 4-63

4.21 System board............................................................................................................ 4-64

4.22 GFX board/GFX fin.................................................................................................4-69

4.23 CPU/CPU fin/DC fan...............................................................................................4-72

4.24 PC card unit..............................................................................................................4-77

4.25 RTC battery.............................................................................................................. 4-79

4.26 Sound board/Microphone harness (14.1-inch model)..............................................4-81

4.27 Battery lock..............................................................................................................4-83

4.28 Touch pad/Fingerprint sensor board........................................................................ 4-85

4.29 Bluetooth module.....................................................................................................4-90

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] ix

4.30 Smart card unit.........................................................................................................4-92

4.31 LCD unit/FL inverter...............................................................................................4-94

4.32 Camera module/Wireless LAN antenna/3G antenna.............................................4-101

4.33 LCD harness...........................................................................................................4-114

4.34 LCD mask.............................................................................................................. 4-117

4.35 Hinge......................................................................................................................4-121

4.36 Fluorescent Lamp.....................................................................................................4-12

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

x [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

Chapter 1
Hardware Overview

[CONFIDENTIAL]

1 Hardware Overview

1-ii [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1 Hardware Overview

Chapter 1 Contents

1.1 Features.......................................................................................................................1-1

1.2 System Unit Block Diagram.......................................................................................1-9

1.3 3.5-inch Floppy Disk Drive (USB External)............................................................1-15

1.4 2.5-inch Hard Disk Drive.........................................................................................1-16

1.5 Optical Drive (ODD)................................................................................................1-18

1.6 Keyboard .................................................................................................................1- 22

1.7 TFT Color Display ..................................................................................................1- 23

1.7.1 LCD Module......................................................................................1- 23

1.7.2 FL Inverter Board ..............................................................................1- 25

1.8 Power Supply...........................................................................................................1- 26

1.9 Batteries...................................................................................................................1- 28

1.9.1 Main Battery ......................................................................................1- 28

1.9.2 Battery Charging Control...................................................................1- 29

1.9.3 RTC battery........................................................................................1- 30

1.10 AC Adaptor .............................................................................................................1- 31

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-iii

1 Hardware Overview

Figures

Figure 1-1 Front of the computer ....................................................................................1- 7

Figure 1-2 System unit configuration..............................................................................1- 8

Figure 1-3 System unit block diagram ............................................................................1- 9

Figure 1-4 3.5-inch FDD (USB External).....................................................................1- 15

Figure 1-5 2.5-inch HDD ..............................................................................................1- 16

Figure 1-6 DVD Super Multi drive...............................................................................1- 20

Figure 1-7 Keyboard .....................................................................................................1- 22

Figure 1-8 LCD module ................................................................................................1- 23

Tables

Table 1-1 3.5-inch FDD specifications........................................................................1- 15

Table 1-2 2.5-inch HDD specifications .......................................................................1- 16

Table 1-3 DVD-ROM drive specifications..................................................................1- 18

Table 1-4 DVD-ROM & CD-R/RW drive specifications............................................1- 19

Table 1-5 DVD Super Multi drive specifications........................................................1- 21

Table 1-6 LCD module specifications .........................................................................1- 23

Table 1-7 FL inverter board specifications..................................................................1- 25

Table 1-8 Power supply output rating..........................................................................1-

27

Table 1-9 Battery specifications ..................................................................................1- 28

Table 1-10
Table 1-11

Time required for charges ...........................................................................1- 29

Data preservation time.................................................................................1- 30

Table 1-12 RTC battery charging/data preservation time..............................................1- 30

Table 1-13 AC adapter specifications............................................................................1- 31

1-iv [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.1 Features 1 Hardware Overview

1.1 Features

The Toshiba TECRA M10 Personal Computer uses extensive Large Scale Integration (LSI),
and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide
compact size, minimum weight, low power usage and high reliability. This computer
incorporates the following features.

There some models and options. Refer to the Parts List for the configuration of each model
and options.

 Microprocessor

The Toshiba TECRA M10 computer is equipped with an Intel® CoreTM 2 Duo
Processor. These processors incorporate a math co-processor, a 3MB or 6MB L2
cache memory.
The PC comes in with one of the following speeds:

Intel® CoreTM 2 Duo Processor (Penryn)

•

T9600 (2.80GHz) /T9400 (2.53GHz)

In the case of Processor which built in 6MB L2 cache memory

•

P8600 (2.40GHz)/ P8400 (2.26GHz)

In the case of Processor which built in 3MB L2 cache memory

These processors operate at 1066MHz bus clock (FSB).

 Memory

Two DDR2-667/DDR2-800 SDRAM slots. Memory modules can be installed to provide a
maximum of 4GB. Memory modules are available in 512MB, 1024MB and 2048MB sizes.

 Chipset

The TECRA M10 is Equipped with Intel GM45/GL40（Cantiga (G) MCH） as North
Bridge, Intel ICH9M as South Bridge and R5C847 as Card Controller.

 VGA Controller

The PC comes in with one of the following two types:

•

The internal graphics controller in North Bridge is used.

•

nVIDIA NB9M is used.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-1

1 Hardware Overview 1.1 Features

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

•

80/120/160/200/250 GB

 SSD

Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive.

•

64GB,128GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

A DVD-ROM drive, DVD-ROM&CD-R/RW drive or DVD Super Multi drive (double
layer) can be installed.

 Display

The PC comes in with one of the following two types:

•

14.1” WXGA-TFT color display, resolution 1,280×800

•

14.1” WXGA+TFT color display, resolution 1,680×1050

Interface

To external monitor via - RGB connector

 Keyboard

An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys

®

that have special functions in Microsoft

Windows® Vista. It supports software that uses

a 101- or 102-key enhanced keyboard.

 TOSHIBA Dual Pointing Device

The TOSHIBA Dual Pointing Device consists of Touch Pad and AccuPoint. The touch
pad and control buttons enable control of the on-screen pointer and scrolling of windows.
The pointer control stick and AccuPoint enables convenient control of the cursor.

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1.1 Features 1 Hardware Overview

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.

 Universal Serial Bus (USB2.0)

Three USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.

 eSATA/USB combo

One eSATA/USB combo port, which complies to. The USB 2.0 standard is provided. This
port has eSATA (External Serial ATA) function.
A power supply is always supplied to one USB ports on the left side of a computer.

 IEEE 1394 port

The computer comes with one IEEE 1394 port. It enables high-speed data transfer
directly from external devices such as digital video cameras.

 Serial port

The serial port enables connection of serial devices such as an external modem, serial
mouse or serial printer.

 External monitor (RGB) port

The port enables connection of an external monitor, which is recognized automatically by
Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B
compatible functions.

 PC card slot

PC card slots are provided. The PC card slot (PCMCIA) accommodates one Type II card
or Express Slot (Choose only one).

 Bridge Media slot

One SD memory card/ SDIO card/Memory stick (PRO)/xD picture card/MultiMedia card
slot. Data can be read and written by inserting each media to the slot.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-3

1 Hardware Overview 1.1 Features

 ExpressCard slot(Not used)

The internal ExpressCard slot is a Universal slot. This slot supports ExpressCard/54 and
ExpressCard/34 modules.

 SmartCard Slot
This computer (Some models) supports ISO7816-3 asynchronous cards (support

protocols are T=0 and T=1) with a working voltage of 5V.

 Fingerprint sensor(Some models)

The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.

 Docking interface port

The docking interface port enables connection of an optional Express Port Replicator. It
provides additional features as follows:

• RJ45 LAN jack

• External monitor port

• DC IN 15V jack

• Security lock slot

• Universal Serial Bus 2.0 port (four)

• DVI port

 Sound system

The sound system is equipped with the following features:

•

Stereo speakers

•

Built-in microphone

•

Digital volume control

•

Stereo headphone jack

•

External microphone jack

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1.1 Features 1 Hardware Overview

 Internal modem

The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.

 Internal LAN

The computer is equipped with LAN circuits that support Gigabit Ethernet LAN (1000
megabits per second, 1000BASE-T). It also supports Wakeup on LAN (WOL), Magic
Packet and LED.

 Wireless LAN

The computer is equipped with PCI-Ex Mini Card type wireless LAN board that supports

802.11 a/b/g or 802.11 a/b/g/n in the PCI-Ex Mini Card slot. This function can be
switched on and off by a switch on the computer.

 Bluetooth

Depending on the model, the computer is equipped with a dedicated Bluetooth module.
This enables a communication to devices that support Bluetooth
This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/2.1+EDR
specification.

 Web Camera

Web Camera Web Camera is a device that allows you to record video or take
photographs with your computer.
Enables the transmission of video and use of video chat via the internet using
specialized applications.
The effective pixel count for this web camera is 1.31 million (maximum photograph
size: 1280x1024 pixels).

 Intel Turbo Memory (Robson): PCI Express Mini Card slot 2.

This computer (Some models) is Intel Turbo Memory loading.

 3G: PCI Express Mini Card slot 2.

The computer (Some models) is equipped with PCI Express Mini Card type 3G card

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-5

1 Hardware Overview 1.1 Features

 TOSHIBA Presentation button

This button switches the display between internal display, external display, simultaneous
display and multi-monitor display.

 TOSHIBA Assist button

When this button is pressed during power-on, the PC is connected to "Toshiba Assist".
When this button is pressed during power-off, the PC is turned on and connected to
"Toshiba Assist".

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1.1 Features 1 Hardware Overview

The front of the computer is shown in figure 1-1.

Figure 1-1 Front of the computer

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-7

1 Hardware Overview 1.1 Features

The system unit configuration is shown in figure 1-2.

Figure 1-2 System unit configuration

1-8 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.2 System Unit Block Diagram 1 Hardware Overview

1.2 System Unit Block Diagram

Figure 1-3 is a block diagram of the system unit.

Figure 1-3 System unit block diagram

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-9

1 Hardware Overview 1.2 System Unit Block Diagram

The system unit is composed of the following major components:

 Microprocessor

The TOSHIBA TECRA M10 computer is equipped with an Intel

®

CoreTM 2 Duo
Processor. These processors incorporate a math co-processor, a 3MB or 6MB L2
cache memory.
The PC comes in with one of the following speeds:

Intel® CoreTM 2 Duo Processor (Penryn)

• • T9600 (2.80GHz) /T9400 (2.53GHz)

In the case of Processor which built in 6MB L2 cache memory

P8600 (2.40GHz)/ P8400 (2.26GHz)

In the case of Processor which built in 3MB L2 cache memory

These processors operate at 1066MHz bus clock (FSB).

 Memory

Two DDR2-667/DDR2-800 SDRAM slots. Memory modules can be installed to provide a
maximum of 4GB. Memory modules are available in 512MB, 1024MB and 2048MB sizes.

- 200-pin small-size DIMM

- 1.8V operation

- DDR2-667/800 support

 BIOS ROM (Flash memory)

- 8Mbit (512K×16-bit chip)

301KB used for Animation
288KB used for system BIOS
64KB used for VGA-BIOS
64KB used for Finger Print
32KB used for ACPI
24KB used for booting
16KB used for Parameter Block
Others

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1.2 System Unit Block Diagram 1 Hardware Overview

• North Bridge (Intel GM45/GL40-Cantiga (G) MCH)

Meorom Processor System Bus Supports
PCI Express Based Graphics Interface

System Memory supports :DDR2-667／DDR2-800, 4GB max.

DMI(Direct Media Interface: x4/x2, ASPM L0s, L1 states support)
Power management control (DPST 4.0)

• South Bridge (Intel ICH9M)

-PCI Local Bus Specification, Revision 2.3-compliant with support for
33MHz PCI operations

-PCI slots (supports up to 4 Req/Gnt pairs)

-PCI Express (6 PCI Express root ports)

-ACPI 3.0b compliant

-Enhanced DMA Controller, Interrupt Controller, and Timer Functions

-Integrated Serial ATA Host Controller (4 ports)

-USB host interface with support for 12 USB ports; 6 UHCI host

controllers; 2 EHCI high-speed USB 2.0 Host Controller

-System Management Bus (SMBus) Specification, Version 2.0 with

additional support for I2C devices

-Intel High Definition Audio Interface

-Supports Audio Codec ’97, Revision 2.3 specification or HD Audio

-Low Pin Count (LPC) interface

-Firmware Hub (FHW) interface support

-Alert On LAN (AOL)

-Support for Intel® AMT 4.0

-Support for Integrated Trusted Port modulee 1.2

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-11

1 Hardware Overview 1.2 System Unit Block Diagram

-Package 676 pin BGA (31 x 31mm)

 Card controller (R5C847)

•

- PCI Interface

•

- IEEE1394 Controller

•

- SD/MMC, Memory Stick, xD card Controller

 VGA controller

The PC comes in with one of the following two types:

•

The internal graphics controller in North Bridge is used.

•

nVIDIA NB9M is used.

 Sound Controller

• Realtek ALC262

• Amplifier: Mathushita made AN12941A + MAX9722AETE

• HD Audio

• Stereo speakers

• Digital volume control

• Supports VoIP

• Stereo headphone jack

• External microphone jack

• Built-in microphone

 Modem Controller

• One MDC is used.

• This controller has the following functions:

– One RJ11 port
– Agere

– V.92 (V.90) 56K Modem/FAX
– Ring wake up support

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1.2 System Unit Block Diagram 1 Hardware Overview

 Internal LAN Controller

• Intel made only GigaBit Ether is used.

• This controller has the following functions:

– PCI-Ex connection
– Controller ： 10/100 PC82562V, Gigabit Intel PC82566MC/MM(AMT)
– Supports Gigabit Ethernet
– One RJ45 port
– WOL support
– Magic Packet support
– LED support

 Wireless LAN

• One PCI Express Mini Card slot1

802.11b/g: Askey Atheros Latest W-LAN

802.11a/b/g/n: Intel Shirley Peak

802.11a/b/g: Intel Shirley Peak

• Supports Wireless Communication SW

 Bluetooth

• V2.0+EDR

• USB interface connection

 Super I/O

• SMSC LPC47N217-JV chip is used.

• This gate array has the following features:

– Serial Port Controller
– GPIO Controller

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-13

1 Hardware Overview 1.2 System Unit Block Diagram

 EC/KBC (Embedded Controller/Keyboard Controller)

• One Mitsubishi M306KAFCLPR micon chip functions as both EC and KBC.

 PSC (Power Supply Controller)

• One TMP86FS49AUG chip is used.

• This controller controls the power sources.

 Clock Generator

• IDT 9LPR501 is used.

• This device generates the system clock.

 Sensor

• Thermal Sensor: One ADM1032ARMZ chip is used.

• Acceleration Sensor :LIS3L02

• Fingerprints sensor: Authen Tec maid

1-14 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.3 3.5-inch Floppy Disk Drive (USB External) 1 Hardware Overview

1.3 3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted)
2DD and 1.44MB (formatted) 2HD disks.

The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.

Figure 1-4 3.5-inch FDD (USB External)

Table 1-1 3.5-inch FDD specifications

TEAC FD-05PUB-337

Items

720KB mode 1.44MB mode

FDD part 250K bits/second 500K bits/second Data transfer rate

USB Full speed mode (12M bits/second)
Disk rotation speed 300rpm
Track density 5.3 track/mm (135TPI)

(G8AC0000B320)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-15

1 Hardware Overview 1.4 2.5-inch Hard Disk Drive

1.4 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable

2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 80GB, 120GB, 160GB, 200GB or 250GB.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.

Figure 1-5 2.5-inch HDD

Table 1-2 2.5-inch HDD specifications

Specifications

Items

Outline Width (mm)
Dimensio

ns
Depth (mm)
Weight (g)

Storage size (formatted) 80GB 120GB 160GB 250GB
Speed (RPM) 5,400
Data transfer speed (Mb/s)

To/Form Media
To/Form Host

Data buffer size (MB/s) 8
Positioning Time(read and

seek time)

Height (mm)

FUJITSU

G8BC00052081

FUJITSU

G8BC00052121

100.0

70.0

96 max 101 max

91.6 MB/s Max

150 MB/s (Genli)

Read: 12ms

FUJITSU

G8BC00052161

9.5

G8BC00052251

FUJITSU

Motor startup time (s) 4

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1.4 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-2 2.5-inch HDD specifications

Specifications

Items

Outline Width (mm)
Dimensio

ns
Depth (mm)

Weight (g)
Storage size (formatted) 80GB 120GB 160GB 200GB 250GB

Speed (RPM) 5,400 7,200 5,400
Data transfer rate

Disk-buffer to/from
media(Mbps)
Buffer-host data transfer
(Ggit/sec)

Data buffer size (MB/s) 8
Positioning Time(read and

seek time)
Motor startup time (s) 3.5

Height (mm)

HGST

G8BC00051

080

HGST

G8BC00051

120

95 max 102 max

HGST

G8BC00051

160

100.2±0.25

9.5±0.2

69.85±0.25

775 max

3.0/1.5 max.

Read: 12ms

HGST

G8BC00046

200

G8BC0005

HGST

1250

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-17

1 Hardware Overview 1.5 Optical Drive (ODD)

1.5 Optical Drive (ODD)

1.5.1 DVD-ROM Drive

The DVD-ROM drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch)
DVD-ROM.
The specifications of the DVD-ROM are described in Table 1-3.
Table 1-3 DVD-ROM drive specifications

Item

TEAC DV-28S-VT4 (G8CC00045590)

Specifications

Outline
dimensions

Data transfer speed (Read)
DVD-ROM

CD-ROM
ATAPI Burst (MB/s)

PIO Mode
DMA Mode
Ultra DMA Mode

Data Buffer Capacity 198B
Access time (ms)

CD-ROM
DVD-ROM

Supported Disks CD: CD-DA,CD-ROM (12cm, 8cm), CD-R, CD-

Width (mm) 128 (excluding projections)
Height (mm) 12.7(excluding projections)
Depth (mm) 129.4 (excluding projections)
Mass (g) 176 or less

Max. 8x CAV

Max. 24x CAV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)
100 (Ultra DMA Mode5)

130 typ.
140 typ.

RW

DVD: DVD-ROM, DVD-R, DVD-R DL,DVD-RW,

DVD-RAM, DVD+R, DVD+R DL, DVD+RW

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO

CD, CD-i, Video-CD, CD-Extra(CD+), CD­text

DVD: DVD-ROM, DVD-Video, DVD-R, DVD-R

DL, DVD-RW , DVD+R, DVD+R DL,
DVD+RW, DVD-RAM (4.7GB)

1-18 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.5 Optical Drive (ODD) 1 Hardware Overview

1.5.2 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15­inch) CD-ROM, DVD-ROM and CD-R/RW.
The specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-4.
Table 1-4 DVD-ROM & CD-R/RW drive specifications

Item

TEAC DW-224S-VT4 (G8CC00046520)

Specifications

Outline
dimensions

Data transfer speed (Read)
DVD-ROM

CD-ROM
Data transfer speed (Write)

CD-R
CD-RW
High Speed CD-RW
Ultra Speed CD-RW

ATAPI Burst (MB/s)
PIO Mode

DMA Mode
Ultra DMA Mode

Data Buffer Capacity 2MB
Access time (ms)

CD-ROM
DVD-ROM

Width (mm) 128 (excluding projections)
Height (mm) 12.7 (excluding projections)
Depth (mm) 129.4 (excluding projections)
Mass (g) 178 or less

Max. 8x CAV

Max. 24x CAV

Max. 24x CAV

Max. 4x CLV

Max. 10x CLV

Max. 24x CAV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)
100 (Ultra DMA Mode5)

90 typ.

110 typ.

Supported Disks CD: CD-DA,CD-ROM (12cm, 8cm), CD-R, CD-

RW

DVD: DVD-ROM, DVD-R, DVD-R DL,DVD-RW,

DVD-RAM, DVD+R, DVD+R DL, DVD+RW

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO

CD, CD-i, Video-CD, CD-Extra(CD+), CD­text

DVD: DVD-ROM, DVD-Video, DVD-R, DVD-R

DL, DVD-RW , DVD+R, DVD+R DL,
DVD+RW, DVD-RAM (4.7GB)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-19

1 Hardware Overview 1.5 Optical Drive (ODD)

1.5.3 DVD-Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch)
CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD­RAM, DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-5.

Figure 1-6 DVD Super Multi drive

1-20 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.5 Optical Drive (ODD) 1 Hardware Overview

Table 1-5 DVD Super Multi drive outline dimensions

Specifications Item

TEAC DV-W28S* (G8CC0004712L/120)

Outline
dimensions

Data transfer speed (Read)
DVD-ROM
CD-ROM

Data transfer speed (Write)
CD-R
CD-RW
DVD-R
DVD-RW
DVD-R DL
DVD+R
DVD+R DL
DVD+RW
DVD-RAM

ATAPI Burst (MB/s)
PIO Mode
DMA Mode
Ultra DMA Mode

Data Buffer Capacity 2MB

Width (mm) 128 (excluding projections)
Height (mm) 12.7 (excluding projections)
Depth (mm) 129.4 (excluding projections)
Mass (g) 180 or less

Max. 8x CAV

Max. 24x CAV

Max. 24x ZCLV

Max. 24x ZCLV (Ultra speed)

Max. 8x ZCLV
Max. 6x ZCLV
Max. 6x ZCLV
Max. 8x ZCLV
Max. 6x ZCLV
Max. 8x ZCLV

Max. 5x ZCLV (4.7GB)

16.7 (PIO MODE4)

16.7(Multi Word Mode2)

33.3 (Ultra DMA Mode2)

Access time (ms)
CD-ROM
DVD-ROM

Supported Disks CD: CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-R DL,DVD-RW, DVD-RAM,
DVD+R, DVD+R DL, DVD+RW

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD, CD-i,

Video-CD, CD-Extra(CD+), CD-text

DVD: DVD-R, DVD-R DL, DVD-RW , DVD-Video, DVD+R,

DVD+R DL, DVD+RW, DVD-RAM (4.7GB)

140msec typ.
150msec typ.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-21

1 Hardware Overview 1.6 Keyboard

1.6 Keyboard

The keyboard is mounted 85(US)/87(UK) keys that consist of character key and control key,
and in conformity with JIS. The keyboard is connected to membrane connector on the system
board and controlled by the keyboard controller.

Figure 1-7 is a view of the keyboard.
See Appendix E about a layout of the keyboard.

Figure 1-7 Keyboard

1-22 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.7 TFT Color Display 1 Hardware Overview

1.7 TFT Color Display

The TFT color display consists of 15.4-inch or 14.1-inch WXGA/WXGA+ LCD module and
FL inverter board.

1.7.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can
display a maximum of 16M colors with 1,280 x 800 or 1,680x1050 resolution. The Intel
Crestline-GM can control internal and external WXGA or WXGA+ support displays
simultaneously.

Figure 1-8 shows a view of the LCD module and Table 1-6 lists the specifications.

Figure 1-8 LCD module

Table 1-6 LCD module specifications

Item

14.1-inch WXGA TFT Samsung (G33C0004T110)

Number of Dots 1,280 (W) x 800 (H)
Dot spacing (mm) 0.2370(H)x0.2370(V)
Display range (mm)

331.38(H)x207.1125(V) (15.4”diagonal)

Specifications

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-23

1 Hardware Overview 1.7 TFT Color Display

Table 1-6 LCD module specifications

Item

14.1-inch WXGA TFT LG (G33C0004Q110)

Number of Dots 1,280 (W) x 800 (H)
Dot spacing (mm)

Display range (mm)

Specifications

0.2373(H)×0.2373(V)

303.74(W) × 189.84(H)

Table 1-6 LCD module specifications

Item

14.1-inch WXGA+ TFT Samsung (G33C00043110)

Number of Dots
Dot spacing (mm)
Display range (mm)

Specifications

1440(W) × 900(H)

0.2109(H)×0.2109(V)

303.76(W) × 193(H)

1-24 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.7 TFT Color Display 1 Hardware Overview

1.7.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module.
Table 1-7 lists the FL inverter board specifications.

Table 1-7 FL inverter board specifications

Item Specifications

G71C0006AAT0

Voltage (V) DC 5 Input
Power (W) 7

Output

Voltage (V) 750rms
Current (mA) 5.90 rms
Power (mA) 5W/7VA

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-25

1 Hardware Overview 1.8 Power Supply

1.8 Power Supply

The power supply supplies many different voltages to the system board and performs the
following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-8.

1-26 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.8 Power Supply 1 Hardware Overview

Table 1-8 Power supply output rating

ACPI state S3/S4/S5 S3 S3 S4/S5 S4/S5 G3
M state M1 Moff Moff Moff Moff
Wakeup - WOL No

WOL

Powe

r line

name

ME 1.05 1R05M-

LAN 1.05 LAN1R0-

Voltage

[V]

P * PPV × × × × × × CPU

* IGD-PGV × × × × × × (G)MCH

1.05 1R05-P1V × × × × × × CPU,

1.50 1R5-P1V × × × × × × CPU,

1.80 1R8-P1V × × × × × × eSATA

3.3 P3V × × × × × ×

5.0 P5V × × × × × ×

B

3.3 M-E3V ○ × × × × × CK505,

1.8 LAN1R8-

3.3 LAN-E3V ○ ○ × ○ × × ICH,

E 3.3 E3V ○ ○ ○ ○ × × ICH

5 E5V ○ ○ ○ ○ × × ICH,

S 3 S3V ○ ○ ○ ○ ○ × EC/KBC

M 5 M5V, MCV ○ ○ ○ ○ ○ × LED,
R 3 R3V ○ ○ ○ ○ ○ ○ RTC

1.８

0.９

Name Object

1R8-B1V ○ ○ ○ × × × (G)MCH,
0R9-B0V ○ ○ ○ × × × Memory

○ × × × × × (G)MCH

E1V

○ ○ × ○ × × LAN

E1V

○ ○ × ○ × × LAN

E1V

WOL No

WOL

(G)MCH,

ICH

(G)MCH,

ICH

Repeate

r

Memory

SPD
PHY
PHY
LAN

PHY,

SPI

USB

PSC

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-27

1 Hardware Overview 1.9 Batteries

1.9 Batteries

The computer has three types of batteries as follows:

 Main battery pack

 RTC battery

The battery specifications are listed in Table 1-9.

Table 1-9 Battery specifications

Battery name Material Output

voltage

battery G71C00083110/210 Lithium-Ion 10.8 V 4,000 mAh

Main
battery

RTC battery GDM710000041 NiMH 2.4 V 16 mAh

battery G71C00084910/A10 Lithium-Ion 10.8 V 5,100 mAh
Extended Capacity

battery
High capacity

battery

G71C0006B110/210

G71C0003W910/A10

Lithium-Ion 10.8 V

Lithium-Ion 10.8 V

Capacity

7,050 mAh

8,800 mAh

1.9.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor
is not attached. The main battery maintains the state of the computer when the computer
enters in sleep mode.

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1.9 Batteries 1 Hardware Overview

1.9.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor
controls whether the charge is on or off and detects a full charge when the AC adaptor and
battery are attached to the computer. The system charges the battery.

Battery Charge
When the AC adaptor is attached, there are two types of charge: When the system is powered

off and when the system is powered on. Table 1-10 lists the charging time required for
charges.

Table 1-10 Time required for charges

Battery type Power on (hours) Power off (hours)
Battery(4,000 mAh) About 3.0 to 9.5 About 2.5
Battery(5,100 mAh) About 4.0to 12.0 About 3.0
Extended Capacity battery (7,050 mAh) About 5.0 to 19.5 About 3.5
High capacity battery(7,200 mAh) About 6.0 to 21.0 About 4.0

NOTE: The time required when the system is powered on is affected by the amount of

power the system is consuming. Use of the fluorescent lamp and frequent disk
access diverts power and lengthens the charge time.

If any of the following occurs, the battery charge process stops.

1. The battery becomes fully charged.

2. The AC adaptor or battery is removed.

3. The battery or output voltage is abnormal.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-29

1 Hardware Overview 1.9 Batteries

 Data preservation time

When turning off the power in being charged fully, the preservation time is as
following Table 1-11.

Table 1-11 Data preservation time

Condition preservation time

Standby About 3 days Battery(4,000 mAh)
Shutdown About 40 days Battery(4,000 mAh)
Standby About 4 days (5,100 mAh)
Shutdown About 55 days(5,100 mAh)
Standby About 5 days

Extended Capacity battery (7,050 mAh)

Shutdown About 75 days

Extended Capacity battery (7,050 mAh)

Standby About 6 days

High capacity battery(7,200 mAh)

Shutdown About 95 days

High capacity battery(7,200 mAh)

1.9.3 RTC battery

The RTC battery provides power to keep the current date, time and other setup information
in memory while the computer is turned off. Table 1-12 lists the charging time and data
preservation period of the RTC battery.

Table 1-12 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 24 hours
Data preservation period (full charge) 30 days

1-30 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

1.10 AC Adapter 1 Hardware Overview

1.10 AC Adapter

The AC adapter is also used to charge the battery.
Table 1-13 lists the AC adapter specifications.

Table 1-13 AC adapter specifications

Parameter Specification

G71C0006Q210 (2-pin) G71C0006R210 (3-pin)
Power 75W (Peak 90W)
Input voltage 100V/240V
Input frequency 50Hz to 60Hz
Input current 1.5A or less (100V-240V)
B Output voltage 15V
Output current 0A to 5A (At constant voltage mode)

5A to 6A (At surge load mode)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 1-31

1 Hardware Overview 1.10 AC Adapter

1-32 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

Chapter 2 Troubleshooting Procedures

[CONFIDENTIAL]

2 Troubleshooting Procedures

2

2-ii [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-3

2.3 Power Supply Troubleshooting..................................................................................2-8

Procedure 1 Power Status Check ...............................................................2-8

Procedure 2 Error Code Check ................................................................ 2-10

Procedure 3 Connection Check................................................................ 2-16

Procedure 4 Charging Check ................................................................... 2-16

Procedure 5 Replacement Check ............................................................. 2-17

2.4 System Board Troubleshooting................................................................................2-18

Procedure 1 Message Check ....................................................................2-19

Procedure 2 Debugging Port Check......................................................... 2-21

Procedure 3 Diagnostic Test Program Execution Check......................... 2-32

Procedure 4 Replacement Check ............................................................. 2-32

2.5 USB FDD Troubleshooting .....................................................................................2-33

Procedure 1 FDD Head Cleaning Check ................................................. 2-33

Procedure 2 Diagnostic Test Program Execution Check......................... 2-34

Procedure 3 Connector Check and Replacement Check.......................... 2-35

2.6 2.5” HDD Troubleshooting...................................................................................... 2-37

Procedure 1 Partition Check.....................................................................2-37

Procedure 2 Message Check ....................................................................2-38

Procedure 3 Format Check....................................................................... 2-39

Procedure 4 Diagnostic Test Program Execution Check......................... 2-40

Procedure 5 Connector Check and Replacement Check.......................... 2-41

2.7 Keyboard Troubleshooting ......................................................................................2-42

Procedure 1 Diagnostic Test Program Execution Check......................... 2-42

Procedure 2 Connector Check and Replacement Check.......................... 2-43

2.8 Touch pad Troubleshooting..................................................................................... 2-44

Procedure 1 Diagnostic Test Program Execution Check......................... 2-44

Procedure 2 Connector Check and Replacement Check.......................... 2-45

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-iii

2 Troubleshooting Procedures

2.9 Display Troubleshooting.......................................................................................... 2-46

Procedure 1 External Monitor Check....................................................... 2-46

Procedure 2 Diagnostic Test Program Execution Check......................... 2-46

Procedure 3 Connector and Cable Check.................................................2-47

Procedure 4 Replacement Check............................................................. 2-48

2.10 Optical Disk Drive Troubleshooting........................................................................ 2-49

Procedure 1 Diagnostic Test Program Execution Check......................... 2-49

Procedure 2 Connector Check and Replacement Check.......................... 2-49

2.11 Modem Troubleshooting.......................................................................................... 2-51

Procedure 1 Diagnostic Test Program Execution Check......................... 2-51

Procedure 2 Connector Check and Replacement Check.......................... 2-51

2.12 LAN Troubleshooting.............................................................................................. 2-53

Procedure 1 Diagnostic Test Program Execution Check......................... 2-53

Procedure 2 Connector Check and Replacement Check.......................... 2-53

2.13 Wireless LAN Troubleshooting............................................................................... 2-54

Procedure 1 Transmitting-Receiving Check............................................2-54

Procedure 2 Antennas’ Connection Check .............................................. 2-55

Procedure 3 Replacement Check ............................................................. 2-56

2.14 Bluetooth Troubleshooting ......................................................................................2-57

Procedure 1 Diagnostic Test Program Execution Check......................... 2-57

Procedure 2 Connection Check and Replacement Check........................ 2-57

2.15 Sound Troubleshooting............................................................................................ 2-59

Procedure 1 Diagnostic Test Program Execution Check......................... 2-59

Procedure 2 Connector Check.................................................................. 2-59

Procedure 3 Replacement Check ............................................................. 2-60

2.16 Bridge media Slot Troubleshooting......................................................................... 2-61

Procedure 1 Check on Windows OS........................................................ 2-61

Procedure 2 Connector Check and Replacement Check.......................... 2-61

2.17 PCI ExpressCard Slot Troubleshooting................................................................... 2-62

2-iv [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2 Troubleshooting Procedures

2.18 Fingerprint sensor ....................................................................................................2-63

Procedure 1 Setting Windows Log-ON password................................... 2-64

Procedure 2 Registration of fingerprint....................................................2-64

Procedure 3 Authentication of fingerprint ...............................................2-65

Procedure 4 Connector Check and Replacement Check.......................... 2-66

2.19 Web camerta Troubleshooting................................................................................. 2-67

Procedure 1 Check on Windows OS........................................................ 2-67

Procedure 2 Connector Check and Replacement Check.......................... 2-67

2.20 Intel Turbo Memory Troubleshooting ..................................................................... 2-69

Procedure 1 Check on Windows OS........................................................ 2-69

Procedure 2 Connector Check and Replacement Check.......................... 2-70

Figures

Figure 2-1 Troubleshooting flowchart............................................................................. 2-4

Figure 2-2 A set of tool for debug port test ................................................................... 2-21

Tables

Table 2-1 Battery icon.................................................................................................... 2-8

Table 2-2 DC IN icon..................................................................................................... 2-9

Table 2-3 Error code ....................................................................................................2-11

Table 2-4 Debug port error status ................................................................................2-23

Table 2-5 FDD error code and status ........................................................................... 2-40

Table 2-6 2.5” Hard disk drive error code and status................................................... 2-46

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-v

2 Troubleshooting Procedures

2-vi [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.1 Troubleshooting 2 Troubleshooting Procedures

2

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.)
The FRUs covered are:

1. Power supply 8. Optical Disk Drive 15. PCI ExpressCard slot

2. System Board 9. Modem 16. Fingerprint Sensor

3. USB FDD 10. LAN 17. Web camerta

4. 2.5” HDD 11. Wireless LAN 18. Intel Turbo Memory

5. Keyboard 12. Bluetooth

6. Touch pad 13. Sound

7. Display 14. Bridge Media slot

The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.4 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.4
Setting of the hardware configuration in Chapter 3. Also update with the latest
EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.

After replacing the LCD, update with the latest EC/KBC as described in Appendix

H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check

•

Toshiba MS-DOS system FD

•

RS-232C cross cable

•

Test board with debug port test cable

•

PC for displaying debug port test result

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-1

2 Troubleshooting Procedures 2.1 Troubleshooting

There are following two types of connections in the figure of board and module connection in
and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line.
(2) Pin connection is described in the figure as arrow.
<e.g> Connection of modem

2-2 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:

 Ask him or her to enter the password if a password is registered.
 Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-3

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (1/2)

2-4 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-5

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), then perform the appropriate
troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth
/IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures
in Section 2.7.

5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad

Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.12.

10. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.14.

12. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.15.

13. If an error is detected on the sound test, perform the Bridge Media Troubleshooting

Procedures in Section 2.16.

14. If a malfunction is detected on the PCI ExpressCard, perform the PCI ExpressCard

Troubleshooting Procedures in Section 2.17.

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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

15. If a malfunction is detected on the fingerprint sensor, perform the Fingerprint Sensor

Troubleshooting Procedures in Section 2.18.

16. If a malfunction is detected on the Web camera, perform the Web camera

Troubleshooting Procedures in Section 2.19.

17. If a malfunction is detected on the Intel Turbo Memory, perform the Intel Turbo

Memory Troubleshooting Procedures in Section 2.20.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-7

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the
power supply is functioning properly, start with Procedure 1 and continue with the other
Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check
Procedure 2: Error Code Check
Procedure 3: Connection Check
Procedure 4: Charging Check
Procedure 5: Replacement Check

Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon
 DC IN icon

The power supply controller displays the power supply status with the Battery icon and the
DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights blue Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange
(even intervals)

Blinks orange once
(at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level
is low.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights blue DC power is being supplied from the AC adapter.
Blinks orange Power supply malfunction
Doesn’t light Any condition other than those above.

*1

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2.
Check 2 If the DC IN icon does not light, go to Procedure 3.
Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C0002R710, G71C0002R810 (2-pin)/

G71C00067210, G71C00067110 (3-pin).

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-9

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The
blink pattern indicates an error as shown below.

 Start Off for 2 seconds
 Error code (8 bit)

“1” On for one second
“0” On for half second

Interval between data bits Off for half second
The error code begins with the least significant digit.
Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter)
2*h Main battery

3:h 2nd battery
4*h S3V output
5*h E5V output
6*h E3V output
7*h 1R8-E1V output
8*h 1R5-P1V output
9*h PPV output
A*h 1R05M-E1V output
B*h 1R8-E1V output

C*h PGV output
D*h 1R05-P1V output
E*h ­F*h -

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 16.5V.
11h Common Dock output voltage is over 16.5V..
12h Current from the DC power supply is over 4.95A.
13h Current from the DC power supply is over 0.5A when there is no load.
14h The compensation value of [0A] is not within the limits from design data (±

481mA).

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-11

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 Main Battery

Error code Meaning

22h Main battery discharge current is over 0.5A.
23h Main battery charge current is over 4.3A.
24h The compensation value of [0A] is not within the limits from design data (±

400mA).

25h Main battery charge current is over 0.3A when the charging is off.

 2nd Battery

Error code Meaning

32h Second battery discharge current is over 0.5A.
33h Second battery charge current is over 2.7A.
34h The compensation value of [0A] is not within the limits from design data (±

400mA)

35h Second battery charge current is over 0.3A

 S3V output

Error code Meaning

40h S3V voltage is over 3.47V.
45h S3Vvoltage is under 3.14V.
46h S3V voltage is under 3.14V or less when the computer is booting up.

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V.
51h E5V voltage is under 4.50V when the computer is powered on.
52h E5V voltage is under 4.50V when the computer is booting up.
54h E5V voltage is under 4.50V when EV power is maintained.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V.
61h E3V voltage is under 2.81 V when the computer is powered on.
62h E3V voltage is under 2.81 V when the computer is booting up.
64h E3V voltage is under 2.81 V when EV power is maintained.

 1R8-E1V output

Error code Meaning

70h 1R8-E1V voltage is over 2.16V.
71h 1R8-E1V voltage is unde r 1.53V when the computer is powered on.
72h 1R8-E1V voltage is under 1.53V when the computer is booting up.
74h 1R8-E1V voltage is under 1.53V when BV power is maintained.

 1R5-P1V output

Error code Meaning

80h 1R5-P1V voltage is over 1.80V.
81h 1R5-P1V voltage is unde r 1.28V when the computer is powered on.
82h 1R5-P1V voltage is under 1.28V when the computer is booting up.

 PPV output

Error code Meaning

90h PPV voltage is over 1.56V.
91h PPV voltage is under 0.27V when the computer is powered on.
92h PPV voltage is under 0.59V when the computer is booting up.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-13

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 1R05M-E1V output

Error code Meaning

A0h 1R05M-E1V voltage is over 1.26V.
A1h 1R05M-E1V voltage is under 0.89V when the computer is powered on.
A2h 1R05M-E1V voltage is under 0.89V when the computer is booting up.

 1R8-E1V output

Error code Meaning

B0h 1R8-E1V voltage is over 2.16V.
B1h 1R8-E1V voltage is under 1.53V when the computer is powered on.
B2h 1R8-E1V voltage is under 1.53V when the computer is booting up.
B4h 1R8-E1V voltage is under 1.53V when BV power is maintained.

 PGV output

Error code Meaning

C0h PGV voltage is over 1.38V.
C1h PGV voltage is under 0.85V when the computer is powered on.
C2h PGV voltage is under 0.85V when the computer is booting up.

 1R05-P1V output

Error code Meaning

D0h 1R05-P1V voltage is over 1.26V.
D1h 1R05-P1V voltage is under 0.89V when the computer is powered on.
D2h 1R05-P1V voltage is under 0.89V when the computer is booting up.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected firmly, go to the
following step.

 Connect a new AC adapter and AC power cord. If the problem still occurs, go

to Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-15

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1.
Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN jack and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following
procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack.
Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery
pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to adjust

it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the
system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement
Procedures.

When AC adapter is connected:
Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected:
(When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-17

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start
with Procedure 1 and continue with the other procedures as instructed. The procedures
described in this section are:

Procedure 1: Message Check
Procedure 2: Debugging Port Check
Procedure 3: Diagnostic Test Program Execution Check
Procedure 4: Replacement Check

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.
 If there is no error message, go to Procedure 2.
 If MS-DOS or Windows OS is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration
preserved in the RTC memory (CMOS type memory) is not the same as the actual
configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set
the system configuration. If error message (b) appears often when the power is
turned on, replace the RTC battery. If any other error message is displayed,
perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad RTC battery ***

(c) *** Bad configuration ***

(d) *** Bad memory size ***

(e) *** Bad time function ***

(f) *** Bad check sum (CMOS) ***

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check system. Then press [F1] key ......

Check system. Then press [F1] key ......

Check system. Then press [F1] key ......

Check system. Then press [F1] key ......

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs.
The following error message appears when data stored in RAM under the resume
function is lost because the battery has become discharged or the system board is
damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.
PRESS ANY KEY TO CONTINUE.

If any other error message displays, perform Check 3.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-19

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Check 3 The IRT checks the system board. When the IRT detects an error, the system stops

or an error message appears.
If one of the following error messages (1) through (17), (23) or (24) is displayed,

go to Procedure 4.
If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures.
If error message (19), (20) or (21) is displayed, go to the HDD Troubleshooting

Procedures.
If error message (22) is displayed, go to the USB FDD Troubleshooting Procedures.

(1) PIT ERROR
(2) MEMORY REFRESH ERROR
(3) TIMER CH.2 OUT ERROR
(4) CMOS CHECKSUM ERROR
(5) CMOS BAD BATTERY ERROR
(6) FIRST 64KB MEMORY ERROR
(7) FIRST 64KB MEMORY PARITY ERROR
(8) VRAM ERROR
(9) SYSTEM MEMORY ERROR
(10) SYSTEM MEMORY PARITY ERROR
(11) EXTENDED MEMORY ERROR
(12) EXTENDED MEMORY PARITY ERROR
(13) DMA PAGE REGISTER ERROR
(14) DMAC #1 ERROR
(15) DMAC #2 ERROR
(16) PIC #1 ERROR
(17) PIC #2 ERROR
(18) KBC ERROR
(19) HDC ERROR
(20) HDD #0 ERROR
(21) HDD #1 ERROR
(22) NO FDD ERROR
(23) TIMER INTERRUPT ERROR
(24) RTC UPDATE ERROR

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Serial Port Check or Debugging Port Check

Check the D port status by a debug port test. The tool for serial port or debug port test is
shown below.

Serial Port model (W3270 short) Not a Serial Port model

Figure 2-2 A set of tool for debug port test

1. Serial Port model should make " W3270 " of Swich board is made to short-circuit

with a wire. As for theposition of W3270 is refer to Appendix B.

2. Connect the RS-232C cross-cable to the connector CN3420 of the system board..

3. Not a Serial Port model should connect a debug port test cable to connector CN3110

of a system board.( W3270 open)

4. Connect the RS-232C Cross-cable to the PC that displays the test results.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-21

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

4. Boot the computer in MS-DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.)
The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 4.

7. When the D port status falls into any status in Table 2-4, execute Check 1.

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port error status (1/8)

System BIOS Boot block processing

CPU setup
MCH initialization
ICH initialization

EC access check
setup of PIT
Initialization of ICH and Super

I/O

F000

BIOS ROM check
Problematic to BIOS ROM data.

F001 EC/KBC rewriting check

Initialization of EC

F002

Initialization of EC
Initialization of KBC

F003 Initialization failure of EC
F004

Initialization failure of EC (HW

failure)
F005 CPU setup
F006 BIOS Update check
F007 BIOS ROM check BIOS
F008 BIOS ROM check 2 BIOSROM IC3000 (BIOS ROM)

F009 End of Boot Block processing

CPU
MCH(register)
ICH (register, PIT controller,
MEM I/O)
EC/KBC(EC)
BIOSROM, Super I/O

IS1050 (CPU Socket)
IC1200 (MCH)
IC1600 (ICH)
IC3200 (EC/KBC)
IC3001 (BIOS ROM)
IC3400 (Super I/O)

BIOSROM IC3001 (BIOS ROM)
EC/KBC(KBC)

BIOSROM

EC/KBC(EC,KBC)
BIOSROM

CPU
BIOSROM

EC/KBC(EC)
BIOSROM

IC3200 (EC/KBC)
IC3000 (BIOS ROM)

IC3200 (EC/KBC)
IC3000 (BIOS ROM)

IS1050 (CPU Socket)
IC3000 (BIOS ROM)

IC3200 (EC/KBC)
IC3000 (BIOS ROM)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-23

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-5 Debug port error status (2/8)

System BIOS IRT processing

F100 CPU setup CPU IS1050 (CPU Socket)

Initialization of ICH, MCH, and

Super I/O
F101

setup of SD controller

setup of PIT

Memory initialization

Memory error
F102

setup for using RAM area

check memory error of RAM area

memory error

CPU setup
F103

CMOS setup

CMOS error

Resume branch

F104

BIOS processing reading

ROM read error

F105 check of BIOS processing

RAM setup
F106

Initialization of ICH (APIC)

Initialization of ICH (PIT)

PIT initialization error

CPU check

check of ROM data
F107

SMI setup

Part number data distinction

Panel distinction

CMOS check

Clock generator setup

CPU initialization

ICH(PCI register,
PIT contro

ller)
MCH(PCI register )
card controller
BIOSROM
Super I/O

MCH(PCI register)
RAM(SPD, memory)
ICH(PCI register,
CMOS)
CPU
BIOSROM

CPU
ICH(CMOS)
BIOSROM

ICH(CMOS)
BIOSROM
RAM

EC/KBC(EC), TPM,
CPU

CPU
ICH(CMOS,PIC

l

control

er, I/O, MEM
I/O)
RAM

CPU
ICH(PIT controller,

MOS,I/O)

MEM I/O,

C
Clock generator,
EC/KBC(EC),
BIOSROM
Panel(EEPROM)

IS1050 (CPU Socket)
IC1200 (MCH)
IC1600 (ICH)
IC2000 (SD Cont.)
IC3000 (BIOS ROM)
IC3400 (Super I/O)

IC1200 (MCH)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)
IS1050 (CPU Socket)
IC3000 (BIOS ROM)

IS1050 (CPU Socket)
IC1600 (ICH)
IC3000 (BIOS ROM)

CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)
IC3000 (BIOS ROM)

IC3300 (TPM)
IC3200 (EC/KBC)
IC3200(EEPROM)
IS1050 (CPU Socket)

IS1050 (CPU Socket)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)

IC1000 (CLKGEN)
IS1050 (CPU Socket)
IC1600 (ICH)
IC3000 (BIOS ROM)
IC3200 (EC/KBC)
CN5000 (LCD Conn.)

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-6 Debug port error status (3/8)

F108

F109

EC data reading
BIOS processing reading 2
setup of ICH (SATA)

setup of ICH (Azalia)
Thermal control setup
Initialization of KBC
Display setup

BIOS processing reading 3
PCI Express initialization
Initialization of a sound
setup of ICH

setup of ICH (PIC)
PCI initialization

LAN initialization
CMOS initialization F10A

setup of a setup item
PnP device initialization F10B
PCI device initialization

EC/KBC(EC,KBC)
ICH(CMOS,PIC
controll
controller, Sound
controller ,Mode
controller, PCI Expess,
USB controller PCI
register ,MEM IO)
MCH,
RAM,
BIOSROM
VGA
CPU

ICH(PCI register)
EC/KBC(EC)
LAN

ICH(CMOS)
EC/KBC(EC)

PCI device IC2000 (CARD Cont.)

er, SATA

IS1050 (CPU Socket)
IC1200 (MCH, VGA)
IC5000(VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)
IC3000 (BIOS ROM)
IC3200 (EC/KBC)

IC1600 (ICH, LAN)
IC3200 (EC/KBC)

IC1600 (ICH)
IC3200 (EC/KBC)

F10C

F10D

F10E

F10F

F110

F111

F112

PCI ExpressCard setup

HDD setup

Memory access check RAM

Memory data setup RAM

NDP initialization

TIMER initialization

Initialization of EC and
battery access

Display setup

BIOS ROM check
Display setup
Display setup
Display setup

ICH(PCI registerMEM
I/O,SATA controller)
EC/KBC(EC)HDD

ICH(CMOS,PIC
controller)
ICH(PIT controller,

CMOS,PCI register )
EC/KBC(EC,KBC)
PSC
battery(E2PROM)

EC/KBC(EC)
VGA
RAM

EC/KBC(EC)
VGA
MCH(MEM I/O)
RAM

IC1600 (ICH, HDD Cont.)
CN1900 (HDD Conn.)
IC3200 (EC/KBC)

CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)

IC1600 (ICH)

IC1600 (ICH)
IC3200 (EC/KBC)
IC8972 (PSC)
CN8810 (1st Battery Conn.)

IC1200 (VGA)
IC5000 (VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC3200 (EC/KBC)

IC1200 (VGA)
IC5000 (VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC3200 (EC/KBC)

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-7 Debug port error status (4/8)

F113

Display check
Display setup

F114

BIOS Boot logo display
CMOS reading

F115

Memory check

F116 CPU error checking

Memory check

F117

Memory initialization

F118

Exception check error (it does not
HALT)

ICH(CMOS) IC1600 (ICH)

ICH(CMOS)
VGA

ICH(CMOS)
RAM

CPU
RAM

ICH(CMOS)
RAM

IC1200 (VGA)
IC5000 (VGA(nVIDA))
IC1600 (ICH)

CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)

IS1050 (CPU Socket)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)

CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)

CPU IS1050 (CPU Socket)

F119 setup of ICH (DMAC) ICH(DMAC) IC1600 (ICH)
F11A setup of ICH (DMAC) ICH(DMAC) IC1600 (ICH)
F11B setup of ICH (DMAC) ICH(DMAC) IC1600 (ICH)

F11C Display setup VGA

IC1200 (VGA)
IC5000 (VGA(nVIDIA))
IC1200 (VGA)

F11F Password processing

EC/KBC(EC)
VGA
ICH(USB controller)
RAM

IC5000 (VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)

F120

F121

setup of RAM data
LAN initialization
LAN setup

Display setup
Keystroke check
setup of RAM data
PC card setup
Display setup
setup of RAM data
setup of ICH (PCI)
CPU setup
setup of ICH (MEM IO)

LAN Controller
MCH(PCI register )
VGA
CPU
BIOSROM

ICH(CMOS,MEM I/O)
VGA
EC/KBC(EC,KBC)
RAM
BIOSROM
PC card controller
CPU

IS1050 (CPU Socket)
IC1200 (MCH, VGA)
IC5000 (VGA(nVIDIA))
IC3000 (BIOS ROM)
IC4000 (LAN Controller)

IS1050 (CPU Socket)
IC1200 (VGA)
IC5000 (VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC1600 (ICH)
IC2000 (PC-Card Cont.)
IC3000 (BIOS ROM)
IC3200 (EC/KBC)

F122 Clock generator IC1000 (CLKGEN)

IC1200 (VGA)
IC5000 (VGA(nVIDIA))

F123 Initialization of EC

EC/KBC(EC)
VGA

F166 initialization error of EC EC/KBC(EC) IC3200 (EC/KBC)

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-8 Debug port error status (5/8)

F124 LAN setup LAN Controller IC4000 (LAN Controller)

setup of ICH (PIC)
setup of ICH (DMAC)

F125

F126 Robson setup Robson CN2610 (Robson)
F127 Display setup VGA

F128 setup of RAM data RAM

FFFF

AMT processing

F148

F149

setting error of ICH (PCI Express)
setup of ICH (CMOS)
EC setup

setup of RAM data
setup of CPU and MCH
CPU setup

KBC setup

AMT Mode only: BIOS
EXTENTION execution

AMT Mode only:
EXTENTION

end of BIOS

ICH(PIC controller,
DMAC,PCI Exp
CMOS)
EC/KBC(EC)

MCH(PCI register )
CPU
RAM
EC/KBC(KBC)

MCH(ME),BIOS ROM
MCH(ME) , BIOS

ROM

ess,

IC1600 (ICH)
IC3200 (EC/KBC)

IC1200 (VGA)
IC5000 (VGA(nVIDIA))
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IS1050 (CPU Socket)
IC1200 (MCH)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC3200 (EC/KBC)

IC1200 (MCH)
IC3000 (BIOS ROM)

IC1200 (MCH)
IC3000 (BIOS ROM)

F14A

F14B

F129

F14C

F14D

AMT Mode only:
OFF is set up from ME.

AMT Mode only:
resume processing
AMT Mode only:
OFF setup at the time of an initial
automatic start
AMT Mode only:
communication
error(Transmission)
AMT Mode only:
communication error(Reception)

power supply

From ME to
power supply

ME

ME

MCH(ME) , ICH(MEM
I/O),BIOS ROM

MCH(ME) ,BIOS ROM IC1200 (MCH)

MCH(ME) , ICH(MEM
I/O),BIOS ROM

MCH(ME) ,BIOS ROM

MCH(ME) ,BIOS ROM IC1200 (MCH)

IC1200 (MCH)
IC3000 (BIOS ROM)

IC3000 (BIOS ROM)
IC1200 (MCH)

IC3000 (BIOS ROM)

IC1200 (MCH)
IC3000 (BIOS ROM)

IC3000 (BIOS ROM)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-27

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-9 Debug port error status (6/8)

System BIOS SUSPEND processing

F139

F13A

F13B

F13C setup of ICH ICH(USB controller) IC1600 (ICH)

F13D

F13E

F141

F142 ROM Setup BIOSROM IC3000 (BIOS ROM)
F143 HDD Setup HDD CN1900 (HDD Conn.)
F144 setup of a sound EC/KBC(EC) IC3200 (EC/KBC)

F145

F146
F147 CPU setup CPU IS1050 (CPU Socket)

Suspension processing
start
Preparation before
suspension processing

CPU setup
It branches to Resume

(F13C)/Boot

(F141).

setup of ICH
Preservation of CPU
HDD setup
Preservation of PCI
Preservation of PIT
Display preservation
Preservation of ICH
(PIC)
Preservation of ICH
(DMAC)

Display setup (Boot)
HDD setup (Boot)

Suspension processing

d.

is ende
Interruption, power

control

supply

EC/KBC(EC) IC3200 (EC/KBC)

CPU IS1050 (CPU Socket)

ICH(USB controller, PIT controller,
PIC controll
register )
CPU
HDD
VGA

er DMAC､PCI

IC1600 (ICH, PCI)
IS1050 (CPU Socket)
CN1900 (HDD Conn.)
IC1200 (VGA)
IC5000 (VGA(nVIDIA))

PCI device

VGA
HDD
ICH(SATA controller)

IC1200 (VGA)
IC5000 (VGA(nVIDIA))

EC/KBC(EC),ICH

IC1600(ICH)
IC3200(EC/KBC)

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-10 Debug port error status (7/8)

System BIOS RESUME processing

F100

F101

F102

F103
F12A

F12C

F12D

F12E

F12F

F130 Display setup

Refer to System BIOS IRT
processi

ng
Refer to System BIOS IRT
processi

ng
Refer to System BIOS IRT
processi

ng
Refer to System BIOS IRT
processi

ng

Initialization of ICH (PIT)
PIT initialization error
CPU check
check of ROM data
SMI setup
Part number data distinction
CMOS check
Clock generator setup
CPU initialization
EC data reading
BIOS processing reading 2
setup of ICH (SATA)
setup of ICH (Azalia)
setup of MCH
Thermal control setup
Initialization of KBC
Display setup
BIOS processing reading 3
setup of built-in LAN
PCI Express initialization
Initialization of a sound
setup of ICH
setup of ICH (PIC)

PCI initialization
LAN initialization

PCI device initialization
PCI ExpressCard setup
Initialization of EC and battery
access

setup of a setup item
setup of ICH (DMAC)

CPU
ICH(PITcontroller,MEM
I/O,CMOS,I/O,

PICcontroller,SATA

controller

Soundcontroller,Mod

em

control

ler

PCI

Expess,U

SBcontroller

PCI register )
Clock generator
EC/KBC(EC,K
MCH

BC)

IS1050 (CPU Socket)
IC1600 (ICH)
IC1000 (CLKGEN)
IC3200 (EC/KBC)
IC1200 (MCH, VGA)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC3000 (BIOS ROM)
IC1200 (VGA)

IC5000 (VGA(nVIDIA))
RAM
BIOSROM
VGA

ICH(PCI register )
EC/KBC(EC)
LAN Controller

IC1600 (ICH)

IC3200 (EC/KBC)

IC4000 (LAN Controller)
PCI devise IC2000 (PC-Card Cont.)

EC/KBC(EC,KBC)
PSC
Battery (E2PROM)
ICH(DMAC)

IC3200 (EC/KBC)

IC8972 (PSC)

CN8810 (Battery conn.)

IC1600 (ICH)

IC3200 (EC/KBC)
EC/KBC(EC)
VGA
MCH(MEM I/O)
RAM

IC1200 (VGA), IC5000

(n

(VGA

VIDIA))
IC1200 (MCH)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-29

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-11 Debug port error status (8/8)

F131 end of a display setting

EC/KBC(EC)

F132 Password processing

VGA
ICH(USB controller)
RAM

F133 setup of ICH (DMAC) ICH(DMAC) IC1600 (ICH)

F134

setup of ICH (PCI)
CPU setup
setup of ICH (MEM IO)
Display setup
setup of PIT
setup of ICH (PIC)

ICH(CMOS,MEM
I/OS,PIT controller

PIC controller)
EC/KBC(EC,KBC)
RAM
BIOSROM
CPU

F135 ICH Setup ICH IC1600 (ICH)
F136 end of resume processing

－

F137 RAM Setup RAM

F138 RAM Setup RAM

IC3200 (EC/KBC)
IC1600 (ICH)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)

IC1600 (ICH)
IC3200 (EC/KBC)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
IC3000 (BIOS ROM)
IS1050 (CPU Socket)

CN1400 (RAM Conn.)
CN1410 (RAM Conn.)
CN1400 (RAM Conn.)
CN1410 (RAM Conn.)

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

NOTE: Status outputted by the test means the last error detected in the debug port test.

Check 1 If the D port is status F11Eh or F120h is displayed, go to “HDD Trouble shooting

Procedure in Section 2.6.

Check 2 If any other D port status error code is displayed, perform Procedure 3.

D port error code is as follows:

Error code Contents

F003h or F004h SC initialization error
F00Bh BIOS update error
F117h Exception check error
F121h Clock generator error

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-31

2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system
board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform
these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Printer test [It is not supported]

7. Async test

8. Hard Disk test

9. Real Timer test

10. NDP test

11. Expansion test

12. CD-ROM/DVD-ROM test

13. Only One test

14. Wireless LAN test

15. LAN/Modem/Bluetooth/IEEE1394 test

16. Sound test

If an error is detected during these tests, go to Procedure 4.

Procedure 4 Replacement Check

System board may be faulty. Disassemble the computer following the steps described in
Chapter 4, Replacement Procedures and replace system board with a new one.

2-32 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

2.5 USB FDD Troubleshooting

To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: FDD Head Cleaning Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.
After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the

computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD
still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.
If the test program cannot be executed on the computer, go to Procedure 3.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-33

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to
Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other
errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-5 FDD error code and status

Code Status

01h Bad command
02h Address mark not found
03h Write protected
04h Record not found
06h Media replaced
08h DMA overrun error
09h DMA boundary error
10h CRC error
20h FDC error
40h Seek error
60h FDD not drive

80h Time out error (Not ready)
EEh Write buffer error
FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message
appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connector Check an d Replacement Check

USB FDD is connected to USB port on system board. The connection of the cable and board
may be defective. Otherwise, they may be faulty. Disassemble the computer following the
steps described in Chapter 4, Replacement Procedures and perform the following checks.

USB FDD can be connected to the following 4 ports.
(System board x 1 ports and USB/MDC board x 3 port)

Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose,

connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.

NOTE: When checking the connection, be sure to check it with care for the followings.

1. Cable can not be disconnected from the connector.

2. Cable is connected straight to the connector.

3. Cable is connected all the way seated in the connector.

4. Cable or connector can not be broken.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-35

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

Check 2 Connect USB FDD to other USB port and check if it works properly. If it does not

work properly, perform Check 3

Check 3 USB FDD may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 4

Check 4 System board and USB / MDC board may be faulty. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures.

2-36 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

2.6 2.5” HDD Troubleshooting

To check if the 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: Partition Check
Procedure 2: Message Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5”HDD

troubleshooting procedures are executed. Transfer the contents of the hard
disk to floppy disks or other storage drive(s). For the backup, refer to the
User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following
checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Input FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to
create a DOS partition or a logical DOS drive on drive C. If the problem still
occurs, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-37

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the
screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with
Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

or

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

or

Non-System disk or disk error
Replace and press any key when ready

Check 3 Using the SYS command of the DOS, transfer the system to the 2.5” HDD. If the

system is not transferred, go to Procedure 3. Refer to the DOS Manual for detailed
operation.

If the following message appears on the display, the system program has been
transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 4.

Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert
HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to
Procedure 3.

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2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Format Check

The computer’s HDD is formatted using the DOS FORMAT program or the physical format
program of the test program. To format the HDD, start with Check 1 below and perform the
other steps as required.

Refer to the DOS Manual for the operation of DOS. For the format by the test program, refer
to the Chapter 3.

Check 1 Format the 2.5” HDD using DOS FORMAT command. Type as FORMAT C:

/S/U.
If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the DOS FDISK command, set the 2.5” HDD partition. If the partition is

not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT
command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using DOS FDISK
command.

If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to
Procedure 4.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-39

2 Troubleshooting Procedures 2.6 2.5” HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the
Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about
the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and statuses are described in Table 2-8. If an error code is not displayed but the
problem still occurs, go to Procedure 5.

Table 2-6 2.5” Hard disk drive error code and status

Code Status

05 HDD - HDC NOT RESET ERROR
07 HDD - DRIVE NOT INITIALIZE
09 HDD - DMA BOUNDARY ERROR

0B HDD - BAD TRACK ERROR

BB HDD - UNDEFINED ERROR

08 HDD - OVERRUN ERROR (DRQ ON)
01 HDD - BAD COMMAND ERROR
02 HDD - ADDRESS MARK NOT FOUND
04 HDD - RECORD NOT FOUND ERROR
10 HDD - ECC ERROR
20 HDD - HDC ERROR
40 HDD - SEEK ERROR
80 HDD - TIME OUT ERROR
11 HDD - ECC RECOVER ENABLE

AA HDD - DRIVE NOT READY

CC HDD - WRITE FAULT

E0 HDD - STATUS ERROR

0A HDD - BAD SECTOR
EE HDD - ACCESS TIME ERROR
DA HDD - NO HDD

12 HDD - DMA CRC ERROR

2-40 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Connector Check an d Replacement Check

The SATA HDD may be disconnected, or the SATA HDD, HDD cable or system board may
be damaged. Disassemble the computer following the steps described in Chapter 4,
Replacement Procedures and perform the following checks:

Check 1 Make sure the SATA HDD is firmly connected to CN1900 on the system

board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If
there is still an error, go to Check 2.

Check 2 The SATA HDD may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the
problem still exists, perform Check 3.

Check 3 The HDD cable may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,
perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-41

2 Troubleshooting Procedures 2.7 Keyboard Troubleshooting

2.7 Keyboard Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test (ONLY
ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more
information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning
properly.

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2.7 Keyboard Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Connector Check and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 Make sure keyboard cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem
still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-43

2 Troubleshooting Procedures 2.8 Touch pad Troubleshooting

2.8 Touch pad Troubleshooting

To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter
3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning
properly.

2-44 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)

2.8 Touch pad Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Connector Check and Replacement Check

The connection of the cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 Make sure the cables are firmly connected to the Finger/pad button board and

system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem

still occurs, go to Check 2.

Check 2 Touch Pad or the cable may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 3.

Check 3 Finger/pad button board or the cable may be faulty. Replace it with a new one

following the instructions in Chapter 4, Replacement Procedures. If the problem
still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-45

2 Troubleshooting Procedures 2.9 Display Troubleshooting

2.9 Display Troubleshooting

To check if the computer’s display is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: External Monitor Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector and Cable Check
Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, then boot the computer.
The computer automatically detects the external monitor.

If the external monitor works correctly, the internal LCD may be faulty. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, system

board may be faulty. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored in Diagnostics disk. This program checks the display
controller on system board. Insert the Diagnostics disk in the USB FDD, turn on the
computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is
detected, go to Procedure 3.

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2.9 Display Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connector and Cable Check

LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also
connected to system board by an LCD/FL cable. In addition, fluorescent lamp is connected to
FL inverter board by HV cable. Their cables may be disconnected from system board or FL
inverter board. Disassemble the computer following the steps described in Chapter 4,
Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If the problem still
occurs, go to Procedure 4.

TECRA M10 Maintenance Manual (960-685) [CONFIDENTIAL] 2-47

2 Troubleshooting Procedures 2.9 Display Troubleshooting

Procedure 4 Replacement Check

Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to
display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement
Procedures, for instructions on how to disassemble the computer and then perform the
following checks:

If fluorescent lamp does not light, perform Check 1.
If characters or graphics on the internal display are not displayed clearly, perform

Check 4.
If some screen functions do not operate properly, perform Check 4.
If fluorescent lamp remains lit when the display is closed, perform Check 5.

Check 1 Fluorescent lamp may be faulty. Replace fluorescent lamp with a new one

following the instructions in Chapter 4, Replacement Procedures and test the
display again. If the problem still occurs, perform Check 2.

Check 2 LCD/FL cable may be faulty. Replace FL/LCD cable with a new one following

the instructions in Chapter 4, Replacement Procedure and test the display again. If
the problem still occurs, perform Check 3.

Check 3 FL inverter may be faulty. Replace FL inverter with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the
problem still occurs, perform Check 4.

Check 4 LCD module may be faulty. Replace LCD module with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If
the problem still occurs, perform Check 5.

Check 5 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

2-48 [CONFIDENTIAL] TECRA M10 Maintenance Manual (960-685)