Toshiba TECRA User Manual 2

User’s Manual

TECRA A11/S11
Satellite Pro S500

computers.toshiba-europe.com

TECRA A11/S11, Satellite Pro S500

Table of Contents

Preface
General Precautions

Chapter 1 Getting Started

Equipment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

System Recovery Options and

Restoring the pre-installed software . . . . . . . . . . . . . . . . . . . . . . .1-12

Chapter 2 The Grand Tour

Front with the display closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Back side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Underside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Front with the display open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Optical disc drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18

Chapter 3 Hardware, Utilities and Options

Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

TOSHIBA Value Added Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Utilities and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Optional devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Bridge media slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Optional accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Chapter 4 Operating Basics

TOSHIBA Dual Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Using the Fingerprint Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Web Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Using TOSHIBA Face Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Using the optical disc drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Writing CD/DVDs on DVD Super Multi drives . . . . . . . . . . . . . . . . . .4-18

ii User’s Manual

Media care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Sound System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Wireless communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Computer Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Using the Hard Disk Drive (HDD) Protection . . . . . . . . . . . . . . . . . . 4-36

Using the TOSHIBA USB Sleep and Charge Utility. . . . . . . . . . . . . 4-38

Heat dispersal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Chapter 5 The Keyboard

Typewriter keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Function keys: F1 … F12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Soft keys: FN key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -2

Hot keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Windows special keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Keypad overlay for A4 size keyboard. . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Generating ASCII characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Chapter 6 Power and Power-Up Modes

Power conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Monitoring of power condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

TOSHIBA Password Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Power-up modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Panel power on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

System automatic Sleep/Hibernation. . . . . . . . . . . . . . . . . . . . . . . . 6-13

Chapter 7 HW Setup

Accessing HW Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

HW Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Chapter 8 Troubleshooting

Problem solving process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Hardware and system checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

TOSHIBA support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Appendix A Specifications

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Display Controller and Video mode

Display controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Video mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C Wireless LAN

Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Radio Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Supported Frequency Sub-bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

TECRA A11/S11, Satellite Pro S500

User’s Manual iii

TECRA A11/S11, Satellite Pro S500

Appendix D

Bluetooth wireless technology Interoperability

Bluetooth wireless technology and your Health. . . . . . . . . . . . . . . . D-2

Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2

Using Bluetooth Adaptor from TOSHIBA equipment in Japan . . . . D-4

Appendix E AC Power Cord and Connectors

Certification agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Appendix F TOSHIBA PC Health Monitor

Starting the TOSHIBA PC Health Monitor . . . . . . . . . . . . . . . . . . . . . F-2

If a TOSHIBA PC Health Monitor message is displayed. . . . . . . . . . F-2

Cleaning the cooling module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-3

Appendix G Legal Footnotes

Appendix H If your computer is stolen

Glossary
Index

iv User’s Manual

Copyright

Disclaimer

TECRA A11/S11, Satellite Pro S500

© 2010 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.

TOSHIBA TECRA A1 1/S1 1/Satellite Pro S500 Portable Personal Computer
User’s Manual

First edition January 2010
Copyright authority for music, movies, computer programs, databases and

other intellectual property covered by copyright laws belongs to the author
or to the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.

This manual has been validated and reviewed for accuracy.
The instructions and descriptions it contains are accurate for the TOSHIBA
TECRA A11/S11/Satellite Pro S500 Portable Personal Computer at the
time of this manual’s production. However, succeeding computers and
manuals are subject to change without notice. TOSHIBA assumes no
liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.

T rademarks

IBM is a registered trademark and IBM PC is a trademark of International
Business Machines Corporation.

Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered
trademarks of Intel Corporation.

Windows, Microsoft and Windows logo are registered trademarks of
Microsoft Corporation.

Bluetooth is a trademark owned by its proprietor and used by TOSHIBA
under license.

Photo CD is a trademark of Eastman Kodak Company.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo and i.LINK are

trademarks or registered trademarks of Sony Corporation.
ConfigFree is a trademark of Toshiba Corporation.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Secure Digital and SD are trademarks of SD Card Association.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.

User’s Manual v

TECRA A11/S11, Satellite Pro S500

xD-Picture Card is a trademark of FUJIFILM Corporation.
Other trademarks and registered trademarks not listed above may be used

in this manual.

EU Conformity Statem ent

This product and - if applicable - the supplied accessories too are marked
with “CE” and comply therefore with the applicable harmonized European
standards listed under the Low Voltage Directive 2006/95/EC, the EMC
Directive 2004/108/EC and/or R&TTE Directive 1999/5/EC.

Responsible for
CE-marking:

Manufacturer: Toshiba Corporation, 1-1 Shibaura 1-chome,

The complete official EU CE Declaration can be obtained on following
internet page: http://epps.toshiba-teg.com/

CE compliance

This product is labelled with the CE Mark in accordance with the related
European Directives, notably Electromagnetic Compatibility Directive
89/336/EEC for the notebook and the electronic accessories including the
supplied power adapter, the Radio Equipment and Telecommunications
Terminal Equipment Directive 1999/5/EC in case of implemented
telecommunication accessories and the Low Voltage Directive 73/23/EEC
for the supplied power adapter.

This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected / implemented
those options / cables have to provide assurance that the system (PC plus
options / cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:

■ Only CE marked options should be connected / implemented

■ Only best shielded cables should be connected

TOSHIBA EUROPE GMBH, Hammfelddamm 8,
41460 Neuss, Germany.

Minato-ku, Tokyo, 105-8001, Japan

vi User’s Manual

TECRA A11/S11, Satellite Pro S500

Working environment

This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”.

TOSHIBA do not approve the use of this product in working environments
other than the above mentioned “Residential, commercial and light industry
environments”.

For example, the following environments are not approved:

■ Industrial Environments (e.g. environments where a mains voltage of

380 V three-phase is used)

■ Medical Environments

■ Automotive Environments

■ Aircraft Environments

Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.

The consequences of the use of this product in non-approved working
environments may be:

■ Interference with other devices or machines in the near surrounding area.

■ Malfunction of, or data loss from, this product caused by disturbances

generated by other devices or machines in the near su rrounding area.

Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft, the
manufacturer or airline respectively should be asked for permission before
use of this product.

Furthermore, for general safety reasons, the use of this product in
environments with explosive atmospheres is not permitted.

User’s Manual vii

TECRA A11/S11, Satellite Pro S500

Modem warning notice

This information is only applicable to models equipped with a built-in
modem.

Conformity Statement

The equipment has been approved to [Commission Decision “CTR21”] for
pan-European single terminal connection to the Public Switched Telephone
Network (PSTN).

However, due to differences between the individual PSTNs provided in
different countries/regions the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network
termination point.

In the event of problems, you should contact your equipment supplier in the
first instance.

Network Compatibility Statement

This product is designed to work with, and is compatible with the following
networks. It has been tested to and found to conform with the additional
requirements conditional in EG 201 121.

Germany ATAAB AN005,AN006,AN007,AN009,AN010
Greece ATAAB AN005,AN006 and GR01,02,03,04

Portugal ATAAB AN001,005,006,007,011 and
Spain ATAAB AN005,007,012, and ES01

Switzerland ATAAB AN002
All other countries/regions ATAAB AN003,004

Specific switch settings or software setup are required for each network,
please refer to the relevant sections of the user guide for more details.

The hookflash (timed break register recall) function is subje c t to separate
national type approvals. It has not been tested for conformity to national
type regulations, and no guarantee of successful operation of that specific
function on specific national networks can be given.

and DE03,04,05,08,09,12,14,17

P03,04,08,10

viii User’s Manual

TECRA A11/S11, Satellite Pro S500

Following information is only valid for EU-member States:

Disposal of products

The crossed out wheeled dust bin symbol indicates that products must be
collected and disposed of separately from household waste. Integrated
batteries and accumulators can be disposed of with the product. They will
be separated at the recycling centres.

The black bar indicates that the product was placed on the market after
August 13, 2005.

By participating in separate collection of products and batteries, you will
help to assure the proper disposal of products and batteries and thus help
to prevent potential negative consequences for the environment and
human health.

For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.

Disposal of batteries and/or accumulators

The crossed out wheeled dust bin symbol indicates that batteries and/or
accumulators must be collected and disposed of separately from
household waste.

If the battery or accumulator contains more than the specified values of
lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery
Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury
(Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust
bin symbol.

By participating in separate collection of batteries, you will help to assure
the proper disposal of products and batteries and thus help to prevent
potential negative consequences for the environment and human health.

For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.

These symbols may not stick depending on the country and region where
you purchased.

User’s Manual ix

TECRA A11/S11, Satellite Pro S500

Disposing of the computer and the computer’s batteries

■ Discard this computer in accordance with applicable laws and

regulations. For further information, contact your local government.

■ This computer contains rechargeable batteries. After repeated use, the

batteries will finally lose their ability to hold a charge and you will need
to replace them. Under certain applicable laws and regulation, it may be
illegal to dispose of old batteries by placing them in the trash.

■ Please be kind to our shared environment. Check with your local

government authority for details regarding where to recycle old batteries
or how to dispose of them properly. This product contains mercury.
Disposal of this material may be regulated due to environmental
considerations. For disposal, reuse or recycling information, please
contact your local government.

ENERGY STAR® Program

Y our Computer model may be ENERGY STAR® compliant. If the model you
purchased is compliant, it is labeled with the ENERGY STAR logo on the
computer and the following information applies.

TOSHIBA is a partner in the ENERGY STAR Program and has designed
this computer to meet the latest ENERGY STAR guidelines for energy
efficiency. Your computer ships with the power management options preset
to a configuration that will provide the most stable operating environment
and optimum system performance for both AC power and battery modes.

To conserve energy, your computer is set to enter the low-power Sleep
mode which shuts down the system and display within 15 minutes of
inactivity in AC power mode. TOSHIBA recommends that you leave this
and other energy saving features active, so that your computer will operate
at its maximum energy efficiency. You can wake the computer from Sleep
mode by pressing the power button.

Products that earn the ENERGY STAR prevent greenhouse gas emissions
by meeting strict energy efficiency guidelines set by the US EPA and the EU
Commission. According to the EPA, a computer meeting the new ENERGY
STAR specifications will use between 20% and 50% less energy depending
on how it is used.

Visit http://www.eu-energystar.org or http://www.energystar.gov for more
information regarding the ENERGY STAR Program.

x User’s Manual

TECRA A11/S11, Satellite Pro S500

REACH - Compliance Statement

The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007. Toshiba will meet all REACH requirements and is
committed to provide our customers with information about the chemical
substances in our products according to REACH regulation.

Please consult the following website

www.toshiba-europe.com/computers/info/reach for information about the

presence in our articles of substances included on the candidate list
according to article 59(1) of Regulation (EC) No 1907/2006 (“REACH”) in a
concentration above 0.1 % weight by weight.

Following information is only for Turkey:

■ Compliant with EEE Regulations: Toshiba meets all requirements of

Turkish regulation 26891 “Restriction of the use of certain hazardous
substances in electrical and electronic equipment”.

■ The number of possible pixel failures of your display is defined

according to ISO 13406-2 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.

■ Battery is a consumption product, since the battery time depends on the

usage of your computer. If the battery can not be charged at all, then it
is a defect or failure. The changes in battery time is not a defect or
failure.

GOST

User’s Manual xi

TECRA A11/S11, Satellite Pro S500

Optical disc drive safety instructions

Be sure to check the international precautions at the end of this section.

TEAC

DVD-ROM drive DV-28S

■ The DVD-ROM drive model employs a laser system. To ensure proper

use of this product, please read this instruction manual carefully and
retain for future reference. Should the unit ever require maintenance,
contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To prevent direct exposure to the laser beam, do not try to open the

enclosure.

xii User’s Manual

TECRA A11/S11, Satellite Pro S500

TEAC

DVD Super Multi with Double Layer Recording DV-W28S

■ The DVD Super Multi drive model employs a laser system. To ensure

proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To prevent direct exposure to the laser beam, do not try to open the

enclosure.

User’s Manual xiii

TECRA A11/S11, Satellite Pro S500

Panasonic Communications

DVD Super Multi with Double Layer Recording UJ890

■ The DVD Super Multi drive model employs a laser system. To ensure

proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To prevent direct exposure to the laser beam, do not try to open the

enclosure.

xiv User’s Manual

TECRA A11/S11, Satellite Pro S500

HITACHI LG

DVD Super Multi with Double Layer Recording GT20N

■ The DVD Super Multi drive model employs a laser system. To ensure

proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To prevent direct exposure to the laser beam, do not try to open the

enclosure.

Hitachi-LG Data Storage, Inc.
22-23,KAIGAN 3-CHOME,
MINATO-KU,TOKYO,108-0022
JAPAN

User’s Manual xv

TECRA A11/S11, Satellite Pro S500

International precautions

CAUTION: This appliance contains a
laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To use
this model properly, read the instruction
manual carefully and keep this manual
for your future reference. In case of any
trouble with this model, please contact
your nearest “AUTHORIZED service
station.” T o prevent direct exposure to the
laser beam, do not try to open the
enclosure.

VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
“LASERSCHUTZKLASSE 1 PRODUKT”
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch
und bewahren diese bitte als Referenz
auf. Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste “autorisierte Service-Vertretung”.
Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.

xvi User’s Manual

ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.

APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!

Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne
indgreb i apparatet, at man kan komme til
at udsatte sig for laserstråling.

TECRA A11/S11, Satellite Pro S500

OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.

VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.

CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN
HAZARDOUS RADIATION EXPOSURE.

VORSICHT: DIE VERWENDUNG VON
ANDEREN STEURUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.

User’s Manual xvii

TECRA A11/S11, Satellite Pro S500

Preface

Congratulations on your purchase of the TECRA A11/S11/Satellite Pro
S500 computer. This powerful notebook computer provides excellent
expansion capability, includes multimedia functionality, and is designed to
provide years of reliable, high-performance computing.

This manual tells how to set up and begin using your
TECRA A11/S11/Satellite Pro S500 computer. It also provides detailed
information on configuring your computer, basic operations and care, using
optional devices and troubleshooting.

If you are a new user of computers or if you’re new to portable computing,
first read over the Chapter 1, Getting Started and Chapter 3, Hardware,

Utilities and Options chapters to familiarize yourself with the computer’s

features, components and accessory devices. Then read Chapter 1,

Getting Started for step-by-step instructions on setting up your computer.

If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to read the Special

features section in Chapter 3, Hardware, Utilities and Options to learn

about features that are uncommon or unique to this computer, as well as
the section on Chapter 7, HW Setup, to understand how to setup and
configure these features.

Read Chapter 3, Hardware, Utilities and Options if connecting optional
products or external devices.

Conventions

This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.

Abbreviations

On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parentheses following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.

Icons

Icons identify ports, dials, and other parts of your computer.
The indicator panel also uses icons to identify the components it is
providing information on.

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TECRA A11/S11, Satellite Pro S500

Keys

The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, ENTER identifies the ENTER key.

Key operation

Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, CTRL + C means you must hold down CTRL and at the
same time press C. If three keys are used, hold down the first two and at
the same time press the third.

ABC

When procedures require an action such as clicking an
icon or entering text, the icon’s name or the text you are to
type in is represented in the typeface you see to the left.

Display

S ABC

Names of windows or icons or text generated by the
computer that appear on its display screen are presented
in the type face you see to the left.

Messages

Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.

Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.

Please read. A note is a hint or advice that helps you make best use of
your equipment.

Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.

Terminology

This term is defined in this document as follows:

Start The word “Start” refers to the “ ” button in Windows 7.
HDD or Hard

disk drive

User’s Manual xix

Some models are equipped with a “Solid State Drive
(SSD)” instead of a hard disk drive.

In this manual, the word “HDD” or “Hard disk drive” also
refers to the SSD unless otherwise stated.

TECRA A11/S11, Satellite Pro S500

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to the
computer.

Be certain to read the general precautions below and to note the cautions
included in the text of the manual.

Provide adequate ventilation

■ Always make sure your computer and AC adaptor have adequate

ventilation and are protected from overheating when the power is
turned on or when an AC adaptor is connected to a power outlet
(even if your computer is in Sleep Mode). In this condition, observe the
following:

■ Never cover your computer or AC adaptor with any object.

■ Never place your computer or AC adaptor near a heat source, such

as anelectric blanket or heater.

■ Never cover or block the air vents including those located at the

base of the computer.

■ Always operate your computer on a hard flat surface. Using your

computer on a carpet or other soft material can block the vents.

■ Always provide sufficient space around the computer.

■ Overheating your computer or AC adaptor could cause system failure,

computer or AC adaptor damage or a fire, possibly resulting in serious
injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.

Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.

To keep your computer in prime operating condition, protect your work area
from:

■ Dust, moisture, and direct sunlight.

■ Equipment that generates a strong electromagnetic field, such as

stereo speakers (other than speakers that are connected to the
computer) or speakerphones.

xx User’s Manual

■ Rapid changes in temperature or humidity and sources of temperature

■ Extreme heat, cold, or humidity.

■ Liquids and corrosive chemicals.

Stress injury

Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use. Instruction Manual for
Safety and Comfort also includes information on work space design,
posture and lighting that can help reduce physical stress.

Heat injury

■ Avoid prolonged physical contact with the computer. If the computer is

■ If the computer has been used for a long time, avoid direct contact with

■ The surface of the AC adaptor can become hot when in use but this

■ Do not lay the AC adaptor on a material that is sensitive to heat as the

TECRA A11/S11, Satellite Pro S500

change such as air conditioner vents or heaters.

used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.

the metal plate supporting the various interface ports as this can
become hot.

condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.

material could become damaged.

Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer’s components or otherwise
cause it to malfunction.

ExpressCard overheating

Some ExpressCards can become hot during prolonged use which may
result in errors or instability in the operation of the device in question. In
addition, you should also be careful when you remove an ExpressCard that
has been used for a long time.

Mobile phones

Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.

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TECRA A11/S11, Satellite Pro S500

Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.

xxii User’s Manual

Getting Started

This chapter provides an equipment checklist, and basic information to start
using your computer.

Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.

Equipment checklist

Carefully unpack your computer, taking care to save the box and packaging
materials for future use.

Hardware

Check to make sure you have all the following items:

■ TECRA A11/S11/Satellite Pro S500 Portable Personal Computer

■ AC adaptor and power cord (2-pin plug or 3-pin plug)

TECRA A11/S11, Satellite Pro S500

Chapter 1

Documentation

■ TECRA A11/S11/Satellite Pro S500 User’s Manual

■ TECRA A11/S 11/Satellite Pro S500 Quickstart

■ Instruction Manual for Safety and Comfort (included in User’s Manual)

■ Warranty information

If any of the items are missing or damaged, contact your dealer
immediately.

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Software

The following Windows® operating system and utility software are
pre-installed.

■ Windows 7

■ TOSHIBA Value Added Package

■ TOSHIBA Recovery Media Creator

■ TOSHIBA DVD Player

■ TOSHIBA Assist

■ TOSHIBA ConfigFree™

■ TOSHIBA HDD Protection

■ TOSHIBA Disc Creator

■ TOSHIBA Face Recognition (Can be used only for Web Camera

models)

■ TOSHIBA Web Camera Application (Can be used only for Web Camera

models)

■ TOSHIBA Bulletin Board

■ TOSHIBA ReelTime

■ TOSHIBA Service S tation

■ TOSHIBA eco Utility

■ Fingerprint Utility (Can be used only for models with Fingerprint Sensor)

■ Windows Mobility Center

■ Online Manual

1-2 User’s Manual

Getting Started

■ All users should be sure to read the section Starting up f or the first time.

■ Be sure to read the enclosed Instruction Manual for Safety and Comfort

for information on the safe and proper use of this computer. It is
intended to help you be more comfortable and productive while using a
notebook computer. By following the recommendations in it you may
reduce your chance of developing a painful or disabling injury to your
hand, arms, shoulders or neck.

This section provides basic information to start using your computer.
It covers the following topics:

■ Connecting the AC adaptor

■ Opening the display

■ Turning on the power

■ Starting up for the first time

■ Turning off the power

■ Restarting the computer

■ System Recovery Options and Restoring the pre-installed software

■ Use a virus-check program and make sure it is updated regularly.

■ Never format storage media without checking its content - formatting

destroys all stored data.

■ It is a good idea to periodically back up the internal hard disk drive or

other main storage device to external media. General storage media is
not durable or stable over long periods of time and under certain
conditions may result in data loss.

■ Before you install a device or application, save any data in memory to

the hard disk drive or other storage media. Failure to do so may result
in the loss of data.

TECRA A11/S11, Satellite Pro S500

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Connecting the AC adaptor

Attach the AC adaptor when you need to charge the battery or you want to
operate from AC power. It is also the fastest way to get started, because
the battery pack will need to be charged before you can operate from
battery power.

The AC adaptor can be connected to any power source supplying from
100 to 240 volts and 50 or 60 hertz. For details on using the AC adaptor to
charge the battery pack, refer to Chapter 6, Power and Power-Up Modes.

■ Always use the TOSHIBA AC adaptor that was included with your

computer, or use AC adaptors specified by TOSHIBA to avoid any risk
of fire or other damage to the computer. Use of an incompatible AC
adaptor could cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any damage caused
by use of an incompatible adaptor.

■ Never plug the AC adaptor into a power source that does not

correspond to both the voltage and the frequency specified on the
regulatory label of the unit. Failure to do so could result in a fire or
electric shock, possibly resulting in serious injury.

■ Always use or purchase power cables that comply with the legal

voltage and frequency specifications and requirements in the country of
use. Failure to do so could result in a fire or electric shock, possibly
resulting in serious injury.

■ The supplied power cord conforms to safety rules and regulations in

the region the product is bought and should not be used outside this
region. For use in other regions, please buy power cords that conform
to safety rules and regulations in the particular region.

■ Do not use a 3-pin to 2-pin conversion plug.

■ When you connect the AC adaptor to the computer, always follow the

steps in the exact order as described in the User’s Manual. Connecting
the power cable to a live electrical outlet should be the last step
otherwise the adaptor DC output plug could hold an electrical charge
and cause an electrical shock or minor bodily injury when touched. As
a general safety precaution, avoid touching any metal parts.

■ Never place your computer or AC adaptor on a wooden surface,

furniture, or any other surface that could be marred by exposure to heat
since the computer base and AC adaptor’s surface increase in
temperature during normal use.

■ Always place your computer or AC adaptor on a flat and hard surface

that is resistant to heat damage.

Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.

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1. Connect the power cord to the AC adaptor.

Figure 1-1 Connecting the power cord to the AC adaptor (2-pin plug)

Figure 1-2 Connecting the power cord to the AC adaptor (3-pin plug)

Either a 2-pin or 3-pin adaptor/cord will be included with the computer
depending on the model.

2. Connect the AC adaptor’s DC output plug to the DC IN 15V jack on the
back of the computer.

1

2

1. DC IN 15V jack 2. DC output plug

Figure 1-3 Connecting the DC output plug to the computer

3. Plug the power cord into a live wall outlet - the Battery and DC IN
indicators on the front of the computer should glow.

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TECRA A11/S11, Satellite Pro S500

Opening the display

The display panel can be opened to a wide range of angles for optimal
viewing.

While holding down the palm rest with one hand so that the main body of
the computer is not raised, slowly lift the display panel - this will allow the
angle of the display panel to be adjusted to provide optimum clarity.

Use reasonable care when opening and closing the display panel.
Opening it vigorously or slamming it shut could damage the computer.

■ Be careful not to open the display panel too far as this could put stress

on the display panel’s hinges and cause damage.

■ Do not press or push on the display panel.

■ Do not lift the computer by the display panel.

■ Do not close the display panel with pens or any other objects left in

between the display panel and the keyboard.

■ When opening or closing the display panel, place one hand on the

palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel (Do not use excessive force
when opening or closing the display panel).

1

1. Display panel

Figure 1-4 Opening the display panel

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TECRA A11/S11, Satellite Pro S500

Turning on the power

This section describes how to turn on the power - the Power indicator will
then indicate the status. Please refer to the Monitoring of power condition
section in Chapter 6, Power and Power-Up Modes, for more information.

■ After you turn on the power for the first time, do not turn it off until you

have set up the operating system. Please refer to the section Starting

up for the first time for more information.

■ Volume cannot be adjusted during Windows Setup.

1. Open the display panel.

2. Press and hold the computer’s power button for two or three seconds.

1

1. Power button

Figure 1-5 Turning on the power

Starting up for the first time

The Windows 7 Startup Screen will be the first screen displayed when you
turn on the power. Follow the on-screen instructions on each screen in
order to properly install the operating system.

When it is displayed, be sure to read the Software License Terms
carefully.

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TECRA A11/S11, Satellite Pro S500

Turning off the power

The power can be turned off in one of three modes, either Shut Down
Mode, Hibernation Mode or Sleep Mode.

Shut Down Mode

When you turn off the power in Shut Down Mode no data will be saved and
the computer will boot to the operating system’s main screen the next time
it is turned on.

1. If you have entered data, either save it to the hard disk drive or to other
storage media.

2. Make sure all disk/disc activity has stopped before removing the
CD/DVD or floppy diskette.

■ Make sure the Hard Disk Drive/Optical Disc Drive indicators are off.

If you turn off the power while a disk (disc) is being accessed, you may
lose data or damage the disk.

■ Never turn off the power while an application is running. Doing so could

cause loss of data.

■ Never turn off the power, disconnect an external storage device or

remove storage media during data read/write. Doing so can cause data
loss.

3. Click Start.

4. Click the Shut do wn button ( ).

5. Turn off any peripheral devices connected to your computer.

Do not turn the computer or peripheral devices back on immediately - wait
a short period to avoid any potential damage.

Sleep Mode

If you have to interrupt your work, you are able to turn off the power without
exiting from your software by placing the computer into Sleep Mode. In this
mode data is maintained in the computer’s main memory so that when you
turn on the power again, you can continue working right where you left off.

When you have to turn off your computer aboard an aircraft or in places
where electronic devices are regulated or controlled, always completely
shut down the computer. This includes turning off any wireless
communication switches or devices, and canceling settings that reactivate
the computer automatically, such as a timer recording function. Failure to
completely shut down the computer in this way could allow the operating
system to reactivate and run pre-programmed tasks or preserve unsaved
data, which could interfere with aviation or other systems, possibly causing
serious injury.

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■ Before entering Sleep Mode, be sure to save your data.

■ Do not install or remove a memory module while the computer is in

Sleep Mode. The computer or the memory module could be damaged.

■ Do not remove the battery pack while the computer is in Sleep Mode

(unless the computer is connected to an AC power source). Data in
memory could be lost.

■ When the AC adaptor is connected, the computer will go into Sleep

Mode according to the settings in the Power Options (to access it,
Start -> Control Panel -> System and Security -> Power Options).

■ To restore the operation of the computer from Sleep Mode, press and

hold the power button or any key on the keyboard for a short amount of
time. Please note that keyboard keys can only be used if the Wake-up
on Keyboard option is enabled within the HW Setup utility.

■ If the computer enters Sleep Mode while a network application is

active, the application might not be restored when the computer is next
turned on and the system returns from Sleep Mode.

■ To prevent the computer from automatically entering Sleep Mode,

disable Sleep Mode within the Power Options (to access it, Start ->
Control Panel -> System and Security -> Power Options).

■ To use the Hybrid Sleep function, configure it in the Power Options.

Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:

■ Restores the previous working environment more rapidly than does the

Hibernation Mode feature.

■ Saves power by shutting down the system when the computer receives

no input or hardware access for the time period set by the System
Sleep Mode feature.

■ Allows the use of the panel power off feature.

Executing Sleep Mode

You can also enable Sleep Mode by pressing FN + F3 - please refer to
Chapter 5, The Keyboard, for further details.

You can enter Sleep Mode in one of three ways:

■ Click Start, point to the arrow icon ( ) and then select

Sleep from the menu.

■ Close the display panel. Please note that this feature must be enabled

within the Power Options (to access it, click Start -> Control Panel ->
System and Security -> Power Options).

■ Press the power button. Please note that this feature must be enabled

within the Power Options (to access it, click Start -> Control Panel ->
System and Security -> Power Options).

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TECRA A11/S11, Satellite Pro S500

When you turn the power back on, you can continue where you left when
you shut down the computer.

■ When the computer is in Sleep Mode, the power indicator will blink

orange.

■ If you are operating the computer on battery power, you can lengthen

the overall operating time by turning it off into Hibernation Mode ­Sleep Mode will consume more power while the computer is off.

Sleep Mode limitations

Sleep Mode will not function under the following conditions:

■ Power is turned back on immediately after shutting down.

■ Memory circuits are exposed to static electricity or electrical noise.

Hibernation Mode

The Hibernation Mode feature saves the contents of memory to the hard
disk drive when the computer is turned off so that, the next time it is turned
on, the previous state is restored. Please note that the Hibernation Mode
feature does not save the status of any peripheral devices connected to the
computer.

■ Save your data. While entering Hibernation Mode, the computer saves

the contents of memory to the hard disk drive. However, for safety
sake, it is best to save your data manually.

■ Data will be lost if you remove the battery or disconnect the AC adaptor

before the save is completed. Wait for the Hard Disk Drive indicator to
go out.

■ Do not install or remove a memory module while the computer is in

Hibernation Mode. Data will be lost.

Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:

■ Saves data to the hard disk drive when the computer automatically

shuts down because of a low battery condition.

■ Y ou can return to your pre vious working environment imm ediately when

you turn on the computer.

■ Saves power by shutting down the system when the computer receives

no input or hardware access for the time period set by the System
Hibernate feature.

■ Allows the use of the panel power off feature.

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TECRA A11/S11, Satellite Pro S500

Starting Hibernation Mode

You can also enable Hibernation Mode by pressing FN + F4 - please refer
to Chapter 5, The Keyboard, for further details.

To enter Hibernation Mode, follow the steps below.

1. Click St art.

2. Point to the arrow icon ( ) and then select Hibernate
from the menu.

Automatic Hibernation Mode

The computer can be configured to enter Hibernation Mode automatically
when you press the power button or close the lid. In order to define these
settings, you can follow the steps as described below:

1. Click St art and click the Control Panel.

2. Click System and Security and click Power Options.

3. Click Choose what the power button does or Choose what closing
the lid does.

4. Enable the desired Hibernation Mode settings for When I press the
power button and When I close the lid.

5. Click the Save changes button.

Data save in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer will take a
moment to save the current data in memory to the hard disk drive. During
this time, the Hard Disk Drive indicator will glow.

After you turn off the computer , and the content of memory has been saved
to the hard disk drive, turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. Wait a moment
to let all capacitors fully discharge.

Restarting the computer

Certain conditions require that you reset the computer, for example if:

■ You change certain computer settings.

■ An error occurs and the computer does not respond to your keyboard

commands.

If you need to restart the computer, there are three ways this can be
achieved:

■ Click Start, point to the arrow icon ( ) and then select

Restart from the menu.

■ Press CTRL, ALT and DEL simultaneously (once) to display the menu

window, then select Restart from the Shut down options.

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TECRA A11/S11, Satellite Pro S500

■ Press the power button and hold it down for five seconds. Once the

computer has turned itself off, wait between ten and fifteen seconds
before turning the power on again by pressing the power button.

System Recovery Options and Restoring the pre-installed software

There is a hidden partition allocated on the hard disk drive for the System
Recovery Options.

This partition stores files which can be used to repair the system in the
event of a problem.

The System Recovery Options feature will be unusable if this partition is
deleted.

System Recovery Options

The System Recovery Options feature is installed on the hard disk when
shipped from the factory. The System Recovery Options menu includes
tools to repair startup problems, run diagnostics or restore the system.

See the Windows Help and Support content for more information about
Startup Repair.

The System Recovery Options can also be run manually to repair
problems.

The procedure is as follows. Follow the instructions shown on the
on-screen menu.

1. Turn off the computer.

2. While holding the F8 key, turn on the computer.

3. The Advanced Boot Options menu will be displayed.
Use the arrow keys to select Repair Your Computer and press
ENTER.

4. Follow the on-screen instructions.

Check your Windows® manual for more information on backing up your
system (including the system image backup feature).

Restoring the pre-installed Software

Depending on the model you purchased, different ways for restoring the
pre-installed software are offered:

■ Creating optical Recovery Media and restoring the pre-installed

software from them

■ Restoring the pre-installed software from the Recovery hard disk drive

■ Ordering Recovery Media from TOSHIBA and restoring the

pre-installed software from them*

* Please note that this service is not free-of-charge.

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TECRA A11/S11, Satellite Pro S500

Creating Recovery Media

This section describes how to create Recovery Media.

■ Be sure to connect the AC adaptor when you create Recovery Media.

■ Be sure to close all other software programs except the Recovery

Media Creator.

■ Do not run software such as screen savers which can put a heavy load

on the CPU.

■ Operate the computer at full power.

■ Do not use power-saving features.

■ Do not write to the media when the virus check software is running.

Wait for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.

■ Do not use utilities, including those intended to enhance hard disk drive

access speed. They may cause unstable operation and damage data.

■ Do not shut down/log off or Sleep/Hibernate while writing or rewriting

the media.

■ Set the computer on a level surface and avoid places subjected to

vibrations such as airplanes, trains, or cars.

■ Do not use on an unstable surface such as a stand.

A recovery image of the software on your computer is stored on the hard
disk drive, and can be copied to either CD, DVD or USB Flash Memory by
using the following steps:

1. Select either blank CD, DVD or USB Flash Memory.

The application will allow you to choose from a variety of different media
onto which the recovery image can be copied including CD-R, CD-RW,
DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+R W and USB
Flash Memory.

■ Please note that some of the above media may not be compatible with

the optical disc drive installed into your computer. You should therefore
verify the optical disc drive supports the blank media you have chosen
before proceeding.

■ USB Flash Memory will be formatted and all the data in the USB Flash

Memory will be lost when proceeding.

2. Turn on your computer and allow it to load the Windows 7 operating

system from the hard disk drive as normal.

3. Insert the media into the computer.

■ Insert the first blank disc into the optical disc drive tray, or

Insert the USB Flash Memory into one available USB port

4. Double click the Recovery Media Creator icon on the Windows 7

desktop, or select the application from Start Menu.

5. After Recovery Media Creator starts, select the type of media and the

title you wish to copy, and then click the Create button.

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TECRA A11/S11, Satellite Pro S500

Restoring the pre-installed software from your created Recovery
Media

If the pre-installed files are damaged, you are able to either use the
Recovery Media you have created or the hard disk drive recovery process
to restore the computer to the state it was in when you originally received it.
To perform this restoration, follow the steps below:

When the sound mute feature has been activated by pressing the
FN + ESC key, be sure to disable this to allow sounds to be heard before
starting the restore process. Please refer to Chapter 5, The Keyboard, for
further details.

You can not use System Recovery Options if restoring the pre-install ed
software without System Recovery Options.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Load the Recovery Media into the computer and turn off the computer’s
power.

2. While holding down F12 key on the keyboard, turn on your comput er ­when the TOSHIBA Leading Innovation >>> logo screen
appears, release the F12 key.

3. Use the up and down cursor key to select the appropriate option from
the menu according to your actual recovery media. Please refer to the

Boot Priority section in Chapter 7, HW Setup for further information.

4. A menu will be displayed from which you should follow the on-screen
instructions.

When drivers/utilities are installed, you can setup the respective
drivers/utilities from the following place. To open the setup files,
Click Start -> All Programs -> TOSHIBA -> Applications and Drivers.

Restoring the pre-installed software from the Recovery hard disk
drive

A portion of the total hard disk drive space is configured as a hidden
recovery partition. This partition stores files which can be used to restore
pre-installed software in the event of a problem.

If you subsequently set up your hard disk drive again, do not change,
delete or add partitions in a manner other than specified in the manual,
otherwise you may find that space for the required software is not available.

In addition, if you use a third-party partitioning program to reconfigure the
partitions on your hard disk drive, you may find that it becomes impossible
to setup your computer.

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When the sound mute feature has been activated by pressing the
FN + ESC key, be sure to disable this to allow sounds to be heard before
starting the restore process. Please refer to Chapter 5, The Keyboard, for
further details.

You can not use System Recovery Options if restoring the pre-installed
software without System Recovery Options.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Turn off your computer.

2. While holding down 0 (zero) key on the keyboard, turn on your

computer.

3. A menu will be displayed from which you should follow the on-screen

instructions.

Ordering Recovery Media from TOSHIBA*

You can order Product Recovery Media for your notebook from the
TOSHIBA Europe Backup Media Online Shop.

* Please note that this service is not free-of-charge.

1. Visit https://backupmedia.toshiba.eu on the Internet.

2. Follow the on-screen instructions.
You will receive your Recovery Discs within two weeks after placing your

order.

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1-16 User’s Manual

The Grand Tour

This chapter identifies the various components of the computer ­it is recommended that you become familiar with each before you operate
the computer.

Legal Footnote (Non-applicable Icons)

For more information regarding Non-applicable Icons, please refer to
Appendix G, Legal Footnotes.

Please handle your computer carefully to avoid scratching or damaging the
surface.

Front with the display closed

TECRA A11/S11, Satellite Pro S500

Chapter 2

The following figure shows the computer’s front with its display panel in the
closed position.

1

1. System indicators

2. Bridge media slot

3. Wireless communication switch*

* Provided with some models.

Figure 2-1 Front of the computer with display panel closed

System indicators These LED indicato rs allow you to monitor the

User’s Manual 2-1

2 3

4. Wireless indicators*

5

5. Stereo speakers

6. Microphone*

status of various computer functions and are
described in more detail within the System

indicators section.

4

TECRA A11/S11, Satellite Pro S500

Bridge media slot This slot lets you insert an SD™/SDHC™

Keep foreign metal objects, such as screws, staples and paper clips, out of
the Bridge media slot. Foreign metal objects can create a short circuit,
which can cause damage and fire, possibly resulting in serious injury.

memory card, miniSD™/microSD™ Card,
Memory Stick® (PRO™/PRO Duo™), xD-Picture
Card™ and MultiMediaCard™. Refer to the

Optional devices section in Chapter 3, Hardware,
Utilities and Options.

Wireless
communication
switch

Slide this switch to the left to turn off Wireless
LAN, Bluetooth™ and Wireless WAN functions.
Slide it to the right to turn on the functions.

(Provided with some models.)

■ Do not use the Wireless LAN (Wi-Fi®) or Bluetooth functionalities near

a microwave oven or in areas subject to radio interference or magnetic
fields. Interference from a microwave oven or other source can disrupt
Wi-Fi or Bluetooth operation.

■ T urn all wireless functionalities off when near a person who may have a

cardiac pacemaker implant or other medical electric device. Radio
waves may affect pacemaker or medical device operation, possibly
resulting in serious injury. Follow the instruction of your medical device
when using any wireless functionality.

■ Always turn off wireless functionality if the computer is near automatic

control equipment or appliances such as automatic doors or fire
detectors. Radio waves can cause malfunction of such equipment,
possibly resulting in serious injury.

Wireless indicators These LED indicators allow you to monitor the

status of Bluetooth, Wireless LAN and Wireless
WAN functions and are described in more detail
within the Wireless indicators section.

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low
battery condition, generated by the system.

Microphone A built-in microphone allows you to import and

record sounds to your application - please refer
to the Sound System section in Chapter 4,

Operating Basics, for more information.

Some models are equipped with a built-in
microphone.

2-2 User’s Manual

Left side

TECRA A11/S11, Satellite Pro S500

The following figure shows the computer’s left side.

2 3

1

1. Universal Serial Bus (USB 2.0) port

2. eSATA/USB combo port*

3. Cooling vents

4. ExpressCard slot*

5. Mini DisplayPort*
* Provided with some models.

Figure 2-2 The left side of the computer

5

4

Universal Serial Bus
(USB 2.0) port

One Universal Serial Bus port, which complies to
the USB 2.0 standard, is provided on the left
hand side of the computer. The ports with the

icon ( ) have USB Sleep and Charge.

eSATA/USB combo
port

One eSATA/USB combo port, which complies to
the USB 2.0 standard, is provided on the left
hand side of the computer. This port has eSATA
(External Serial ATA) function. Some models are
equipped with a eSATA/USB combo port.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the eSATA/USB combo port. Foreign metal objects can create a short
circuit, which can cause damage and fire, possibly resulting in serious
injury.

Please note that it is not possible to confirm the operation of all functions of
all USB devices that are available . In view of this it may be no ted that some
functions associated with a specific device might not operate properly.

Cooling vents The cooling vents help keep the processor from

overheating.

Do not block the cooling vents. Keep foreign metal objects, such as
screws, staples and paper clips, out of the cooling vents. Foreign metal
objects can create a short circuit, which can cause damage and fire,
possibly resulting in serious injury.

User’s Manual 2-3

TECRA A11/S11, Satellite Pro S500

ExpressCard slot This slot allows you to install a single

Keep foreign metal objects, such as screws, staples and paper clips, out of
the PC Card slot. Foreign metal objects can create a short circuit, which
can cause damage and fire, possibly resulting in serious injury.

ExpressCard device. (Provided with some
models.)

Right side

Mini DisplayPort This port is capable of driving resolutions up to

2560x1600. With a suitable adapter, Mini
DisplayPort may be used to drive displays with a
HDMI or DVI interface.

The following figure shows the computer’s right side.

1

2 3

5

1. Smart Card slot*

2. Headphone jack

3. Microphone jack

4. Optical disc drive*

5. Universal Serial Bus (USB 2.0) ports
* Provided with some models.

Figure 2-3 The right side of the computer

4

Smart Card slot This slot can accommodate a single Smart Card

device. Some models are equipped with a Smart
Card slot.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the Smart Card slot. Foreign metal objects can create a short circuit, which
can cause damage and fire, possibly resulting in serious injury.

Headphone jack A 3.5 mm mini headphone jack enables

connection of stereo headphones.

Microphone jack A 3.5 mm mini microphone jack enables

connection of a three-conductor mini jack for
monaural microphone input.

2-4 User’s Manual

Back side

TECRA A11/S11, Satellite Pro S500

Optical disc drive The computer may be configured with a DVD

Super Multi drive. (Provided with some models.)

Universal Serial Bus
(USB 2.0) ports

Two Universal Serial Bus ports, which comply to
the USB 2.0 standard, are provided on the right
hand side of the computer.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the USB connectors. Foreign metal objects can create a short circuit,
which can cause damage and fire, possibly resulting in serious injury.

Please note that it is not possible to confirm the operation of all functions of
all USB devices that are available . In view of this it may be no ted that some
functions associated with a specific device might not operate properly.

The following figure shows the computer’s back side.

1

1. Security lock slot

2. External monitor port

3. Serial port*

4. DC IN 15V jack
* Provided with some models.

Figure 2-4 The back side of the computer

5. Modem jack*

6. LAN jack

7. LAN active indicator (orange)

8. Link indicator (green)

5

4

3

2

Security lock slot A security cable can be attached to this slot and

then connected to a desk or other large object in
order to deter theft of the computer.

External monitor
port

This port provides 15-pin, analog VGA port.
This port allows you to connect an external

monitor to the computer.

Serial port Use this 9-pin port to connect serial devices such

as an external modem, serial mouse or serial
printer.

Some models are equipped with a serial port.

User’s Manual 2-5

TECRA A11/S11, Satellite Pro S500

DC IN 15V jack The AC adaptor connects to this jack in order to

LAN jack This jack lets you connect to a LAN. The adaptor

■ Do not connect any cable other than a LAN cable to the LAN jack.

It could cause damage or malfunction.

■ Do not connect the LAN cable to a power supply. It could cause

damage or malfunction.

power the computer and charge its internal
batteries. Please note that you should only use
the model of AC adaptor supplied with the
computer at the time of purchase - using the
wrong AC adaptor can cause damage to the
computer.

has built-in support for Ethernet LAN
(10 megabits per second, 10BASE-T),
Fast Ethernet LAN (100 megabits per second,
100BASE-TX). Some models are equipped with
a Gigabit Ethernet LAN (1000 megabits per
second, 1000BASE-T). Refer to Chapter 4,

Operating Basics, for details.

LAN active indicator
(orange)

Link indicator
(green)

This indicator may glow orange when the
computer is connected to a LAN and the LAN is
functioning properly.

This indicator may glow green when the
computer is connected to a LAN and the LAN is
functioning properly.

Modem jack The modem jack lets you use a modular cable to

connect the modem directly to a telephone line.
Some models are equipped with a modem jack.

■ Connection to any communication line other than an analog phone line

could cause a PC system failure.

■ Connect the built-in modem only to ordinary analog phone lines.

■ Never connect the built-in modem to a digital line (ISDN).

■ Never connect the built-in modem to the digital connector on a

public telephone or to a digital private branch exchange (PBX).

■ Never connect the built-in modem to a key telephone system for

residences or offices.

■ Avoid using your computer modem with the telephone cable connected

during an electrical storm. There may be a remote risk of electric shock
from lightning.

2-6 User’s Manual

Underside

The following figure shows the underside of the computer. You should
ensure that the display is closed before the computer is turned over to
avoid causing any damage.

TECRA A11/S11, Satellite Pro S500

1. Notches*

2. Docking port*

3. Memory module slot
* Provided with some models.

Figure 2-5 The underside of the computer

1

4. Battery release latch

5. Battery pack

6. Battery lock

456

2

3

Notches Notches on the computer engage hooks on the

TOSHIBA Express Port Replicator to ensure a
secure connection. (Provided with some
models.)

Docking port This port enables connection of an optional

TOSHIBA Express Port Replicator described in
Chapter 3, Hardware, Utilities and Options.

Some models are equipped with a Docking port.

■ Only the TOSHIBA Express Port Replicator can be used with this

computer. Do not attempt to use any other Port Replicator.

■ Keep foreign objects out of the docking port. A pin or similar object can

damage the computer’s circuitry.

User’s Manual 2-7

TECRA A11/S11, Satellite Pro S500

Memory module slot The memory module slot allows for the

Battery release latch Slide and hold this latch into its “Unlock” position

Battery pack The battery pack provides power to the computer

Battery lock Slide the battery lock to release the battery pack

installation, replacement and removal of an
additional memory module.

Refer to the Additional memory module section in
Chapter 3, Hardware, Utilities and Options.

in order to release the battery pack for removal.
For more detailed information on removing the
battery pack please refer to Chapter 6, Power

and Power-Up Modes.

when the AC adaptor is not connected. For more
detailed information on the use and operation of
the battery pack please ref er to Chapter 6, Power

and Power-Up Modes.

ready for removal.

2-8 User’s Manual

Front with the display open

This section shows the computer with the display panel open. In order to
open the display, lift the display panel up and position it at a comfortable
viewing angle for you.

4

10

9
8
7

5
6

11

TECRA A11/S11, Satellite Pro S500

23

1

6

16
17
15

12

14

13

1. Wireless LAN and Wireless WAN
antennas (not shown)*

2. Web Camera*

3. Web Camera LED*

4. Display screen

5. LCD Sensor switch (not shown)

6. Display hinges

7. Power button

8. eco button

* Provided with some models.

9. TOSHIBA Presentation button

10. Volume up/down button

11. Keyboard

12. Touch Pad

13. Touch Pad control buttons

14. Fingerprint Sensor*

15. Bluetooth antenna (not shown)

16. AccuPoint*

17. AccuPoint control buttons*

Figure 2-6 The front of the computer with the display panel open (A4 size keyboard)

Wireless LAN
antenna

Wireless WAN
antenna

Web Camera LED

Some computers in this series are equipped with
a Wireless LAN antenna.

Some computers in this series are equipped with
a Wireless WAN antenna.

The Web Camera LED glows when the Web
Camera is operating.

User’s Manual 2-9

TECRA A11/S11, Satellite Pro S500

Web Camera Web Camera is a device that allows you to

Display hinges The display hinges allow the display panel to be

Display screen Please be aware that, when the computer is

Power button Press this button to turn the computer’s power on

record video or take photographs with your
computer. You can use it for video chatting or
video conferences using a communication tool
such as Windows Live Messenger. TOSHIBA
Web Camera Application will help you to add
various video effects to your video or photograph.

Enables the transmission of video and use of
video chat via the internet using specialized
applications.

Some models are equipped with a Web Camera.
Please refer to the Web Camera section in

Chapter 4, Operating Basics.

position at a variety of easy-to-view angles.

operating on the AC adaptor, the image
displayed on the internal screen will be
somewhat brighter than when it operates on
battery power. This difference in brightness
levels is intended to save power when operating
on batteries. For more information on the
computer’s display, please refer to the Display

Controller and Video mode section in

Appendix B.

and off.

eco button Press this button to launch the TOSHBIA eco

Utility. This button changes “On” and “Off” of eco
Mode. When eco Mode is “On”, the icon turns
green. When eco Mode is “Off”, the icon turns
gray. The TOSHIBA eco Utility is not supported
under the Windows XP operating system.

TOSHIBA
Presentation button

The TOSHIBA Presentation button has the same
functionality as the Connect display button in the
Mobility Center.

Some models are equipped with a TOSHIBA
Presentation button.

Volume down button Press this button to decrease the volume.

Volume up button Press this button to increase the volume.

2-10 User’s Manual

TECRA A11/S11, Satellite Pro S500

Keyboard Your computer may intergrated with two kinds of

keyboards: A4 size keyboard which provides the
embedded numeric overlay keys, dedicated

cursor control overlay keys, and and
Keys; full size keyboard which provides

dedicated numeric keys, dedicated cursor control
keys, and and Keys. The keyboa rd is
compatible with the IBM

®

enhanced keyboard.

Refer to Chapter 5, The Keyboard, for details.

Touch Pad The Touch Pad located in the palm rest is used to

control the movement of the on-screen pointer.
For more information, please refer to the Using

the Touch Pad section in Chapter 4, Operating
Basics.

Touch Pad control
buttons

The control buttons located below the T ouch Pad
allow you to select menu items or manipulate text
and graphics as designated by the on-screen
pointer.

Fingerprint Sensor This sensor enables you to enroll and recognize

a fingerprint.
For detailed information on Fingerprint Sensor,

refer to Chapter 4, Using the Fingerprint Sensor.
Some models are equipped with a Fingerprint

Sensor.

Bluetooth antenna Some computers in this series are equipped with

a Bluetooth antenna.

AccuPoint A pointer control device located in the center of

the keyboard is used to control the on-screen
pointer. Refer to the Using the AccuPoint section
in Chapter 4, Operating Basics.

Some models are equipped with an AccuPoint.

AccuPoint control
buttons

Control buttons below the keyboard let you select
menu items or manipulate text and graphics
designated by the on-screen pointer. Refer to the

Using the AccuPoint section in Chapter 4,
Operating Basics.

Some models are equipped with AccuPoint
control buttons.

User’s Manual 2-11

TECRA A11/S11, Satellite Pro S500

LCD Sensor switch This switch senses when the display panel is

Do not put any magnetic objects close to this switch as they may cause the
computer to automatically enter Hibernation Mode and shut down even if
the Panel Power Off feature is disabled.

Indicators

This section explains indicator functions.

System indicators

LED system indicators next to their respective icons, glow when specific
computer operations are in progress.

either closed or opened and activates the Panel
Power Off/On feature as appropriate. For
example, when you close the display panel the
computer enters Hibernation Mode and shuts
itself down and then, when you next open the
display, the computer will automatically start up
and return you to the application you were
previously working on.

You can specify within the Power Options. To
access it, click Start -> Control Panel -> System
and Security -> Power Options.

Figure 2-7 System indicators

DC IN The DC IN indicator normally glows green when

power is being correctly supplied from the AC
power adaptor. However, If the output voltage
from the adaptor is abnormal, or if the computer’s
power supply malfunctions, this indicator will
flash orange.

Power The Power indicator normally glows green when

the computer is turned on. However, if you turn
the computer off into Sleep Mode, this indicator
will flash orange - approximately two second on,
two seconds off - both while the system is
shutting down and while it remains turned off.

2-12 User’s Manual

TECRA A11/S11, Satellite Pro S500

Battery The Battery indicator shows the condition of the

battery’s charge - green indicates the battery is
fully charged, orange indicates the battery is
charging, and flashing orange indicates a low
battery condition. Please refer to Chapter 6,

Power and Power-Up Modes, for more

information on this feature.

Hard Disk Drive/
Optical Disc Drive

The Hard Disk Drive/Optical Disc Drive
indicator glows green whenever the computer is
accessing the built-in hard disk drive, optical disc
drive or eSATA device.

Bridge media slot The Bridge media slot indicator glows green

when the computer is accessing the Bridge
media slot.

Wireless indicators

Wireless indicators next to their respective icons, glow when specific
computer operations are in progress.

Figure 2-8 Wireless indicators

Wireless
communication

The Wireless communication indicator blinks
orange when the Bluetooth, Wireless LAN and
Wireless WAN functions are turned on.

Wireless WAN The Wireless WAN indicator glows or blinks blue

when the Wireless WAN function is on.
The indicator will glow or blink in order to indicate

the connection status of the Wireless WAN
function.

A Wireless WAN module must be installed to use
this function. Some models are equipped with a
Wireless WAN module.

User’s Manual 2-13

TECRA A11/S11, Satellite Pro S500

Keyboard indicators

A4 size keyboard

The following figures show the positions of the CAPS LOCK indicator and
the keypad overlay indicators which show the following conditions:

■ When the CAPS LOCK indicator glows, the keyboard will produce

capitals when any letter is typed.

■ When the Arrow Mode indicator glows, the keypad overlay allows you to

use cursor functions.

■ When the Numeric Mode indicator glows, the keypad overlay allows

you to enter numbers.

1

1. CAPS LOCK indicator

CAPS LOCK This indicator glows green when letter keys are

Figure 2-9 CAPS LOCK indicator

locked into their uppercase format.

1

1. Arrow mode indicator 2. Numeric mode indicator

Figure 2-10 Keypad overlay indicators

2

Arrow mode When the Arrow mode indicator lights green,

you can use the gray labeled keys on the keypad
overlay as cursor keys. Please refer to the

Keypad overlay for A4 size keyboard section in

Chapter 5, The Keyboard, for more information.

Numeric mode When the Numeric mode indicator lights green,

you can use the gray labeled keys on the keypad
overlay for number entry. Please refer to the

Keypad overlay for A4 size keyboard section in

Chapter 5, The Keyboard, for more information.

2-14 User’s Manual

TECRA A11/S11, Satellite Pro S500

Full size keyboard

The following figures show the positions of the CAPS LOCK indicator and
the NUM LOCK indicators which show the following conditions:

■ When the CAPS LOCK indicator glows, the keyboard will produce

capitals when any letter is typed.

■ When the NUM LOCK indicator glows, the ten key allows you to enter

numbers.

2

1

1. CAPS LOCK indicator 2. NUM LOCK indicator

Figure 2-11 Keypad indicators

CAPS LOCK This indicator glows green when letter keys are

locked into their uppercase format.

NUM LOCK When the NUM LOCK indicator glows, you can

use the number keys on the keyboard for number
entry.

User’s Manual 2-15

TECRA A11/S11, Satellite Pro S500

Optical disc drives

The computer may be installed with a DVD Super Multi drive. A Serial ATA
interface controller is used for CD/DVD-ROM operation. When the
computer is accessing a CD/DVD, an indicator on the drive glows.

Some models are equipped with an optical disc drive.
For information on loading and unloading discs refer to the Using the

optical disc drive section in Chapter 4, Operating Basics.

Region codes for DVD drives and media

DVD Super Multi drives and their associated media are manufactured
according to the specifications of six marketing regions. When you
purchase DVD-Video, make sure it matches your drive, otherwise it will not
play properly.

Code Region

1 Canada, United States
2 Japan, Europe, South Africa, Middle East
3 Southeast Asia, East Asia
4 Australia, New Zealand, Pacific Islands, Central America,

South America, Caribbean

5 Russia, Indian Subcontinent, Africa, North Kore a, Mongolia
6 China

Writable discs

This section describes the types of writable CD/DVD discs. Check the
specifications of your drive to see the types of discs it can write. Use
TOSHIBA Disc Creator to write compact discs. Refer to Chapter 4,

Operating Basics.

CDs

■ CD-R discs can be written only once. The recorded data cannot be

erased or changed.

■ CD-RW discs including multi speed CD-RW discs, high-speed CD-RW

discs and ultra-speed CD-RW discs can be recorded more than once.

2-16 User’s Manual

TECRA A11/S11, Satellite Pro S500

DVDs

■ DVD-R, DVD+R, DVD-R (Dual Layer) and DVD+R (Double Layer) discs

can be written only once. The recorded data cannot be erased or
changed.

■ DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than

once.

Formats

The DVD Super Multi drive (Double Layer) supports the formats
CD-ROM, DVD-ROM, DVD-Video, CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2
(Form1, Form2), Enhanced CD (CD-EXTRA), DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM, DVD-R DL (Format1), DVD+R DL and Addressing
Method 2.

Some types and formats of DVD-R DL and DVD+R DL discs may be
unreadable.

Speeds

The full-size DVD Super Multi drive module lets you record data to
rewritable CD/DVDs as well as run either 12 cm (4.72") or 8cm (3.15")
CD/DVDs without using an adaptor.

The read speed is slower at the center of a disc and faster at the outer
edge.

DVD read 8 speed (maximum)
DVD-R write 8 speed (maximum)
DVD-R DL write 6 speed (maximum)
DVD-RW write 6 speed (maximum)
DVD+R write 8 speed (maximum)
DVD+R DL write 6 speed (maximum)
DVD+RW write 8 speed (maximum)
DVD-RAM write 5 speed (maximum)
CD read 24 speed (maximum)
CD-R write 24 speed (maximum)
CD-RW write 24 speed (maximum, Ultra-speed media)

User’s Manual 2-17

TECRA A11/S11, Satellite Pro S500

AC adaptor

The AC adaptor can automatically adjust to any voltage ranging from
100 to 240 volts and to a frequency of either 50 or 60 hertz, enabling you to
use this computer in almost all country/region. The adaptor converts AC
power to DC power and reduces the voltage supplied to this computer.

To recharge the battery, simply connect the AC adaptor to a power source
and to the computer. Please refer to Chapter 6, Power and Power-Up

Modes for further information.

Figure 2-12 The AC adaptor (2-pin plug)

Figure 2-13 The AC adaptor (3-pin plug)

■ Depending on the model in question, either a 2-pin or 3-pin adaptor/

power lead will be bundled with the computer.

■ Do not use a 3-pin to 2-pin conversion plug.

■ The supplied power cord conforms to safety rules and regulations in

the region the product is bought and should not be used outside of this
region. In order to use the adaptor/computer in other regions, you
should please buy a power cord that conforms to the safety rules and
regulations in that particular region.

Always use the TOSHIBA AC adaptor that was included with your
computer, or use AC adaptors specified by TOSHIBA to avoid any risk of
fire or other damage to the computer. Use of an incompatible AC adaptor
could cause fire or damage to the computer possibly resulting in serious
injury. TOSHIBA assumes no liability for any damage caused by use of an
incompatible adaptor.

2-18 User’s Manual

TECRA A11/S11, Satellite Pro S500

Chapter 3

Hardware, Utilities and Options

Hardware

This section describes the hardware of your computer.
The actual specifications may vary depending on the model you

purchased.

Processor

CPU The processor type varies depending on model.

To check which type of processor is included in
your model, open the TOSHIBA PC Diagnostic
Tool Utility by clicking Start -> All Programs ->
TOSHIBA -> Utilities -> PC Diagnostic Tool.

Legal Footnote (CPU)

For more information on the CPU, please refer to Appendix G, Legal
Footnotes.

User’s Manual 3-1

TECRA A11/S11, Satellite Pro S500

Memory

Memory slots 1 GB, 2 GB or 4 GB memory modules can be

Video RAM The memory in a computer’s graphics adaptor,

If your computer is configured with more than 3 GB memory, the memory
might be displayed as approximately 3 GB only (depending on the
computer’s hardware specifications).

This is correct because the operating system usually displays the available
memory instead of the physical memory (RAM) built into the computer.

Various system components (like the video adapter’s GPU and PCI
devices like Wireless LAN, etc.) require their own memory space. Since a
32-bit operating system cannot address more than 4 GB of memory , these
system resources overlap the physical memory. It is a technical limitation
that the overlapped memory is not available to the operating system. Even
though some tools might display the actual physical memory built into your
computer, the memory available to the operating system will still be
approximately 3 GB only.

installed in the computer’s two memory slots for a
maximum of 8,192MB system memory.

The actual amount of useable system memory
will be less than the installed memory modules.

used to store the image displayed on a bitmap
display.

The amount of Video RAM available is
dependent on the computer’s system memory.

Start -> Control Panel -> Appearance and
Personalization -> Display -> Adjust
resolution.

The amount of Video RAM can be verified by
clicking the Advanced Settings button in the
Screen Resolution window.

Legal Footnote (Memory (Main System))

For more information regarding Memory (Main System), please refer to
Appendix G, Legal Footnotes.

3-2 User’s Manual

Power

TECRA A11/S11, Satellite Pro S500

Battery pack The computer is powered by one recha r geable

lithium-ion battery pack.

Legal Footnote (Battery Life)

For more information regarding Battery Life, please refer to Appendix G,
Legal Footnotes.

RTC battery The internal RTC battery backs up the Real Time

Clock (RTC) and calendar.

AC adaptor The AC adaptor provides power to the system

and recharges the batteries when they are low.
It comes with a detachable power cord which will
either have a 2-pin or 3-pin plug enclosure.

As the AC adaptor is universal, it can receive a
range of AC voltages from 100 to 240 volts,
however you should note that the output current
varies among different models. Using the wrong
adaptor can damage your computer. Refer to the

AC adaptor section in Chapter 2, The Grand
Tour.

Disks

Hard disk drive or
Solid state drive

This computer is equipped with one of the
following hard disk drive (HDD) types. The
capacity of each hard disk drive model is
different.

Some models are equipped with a “Solid State
Drive (SSD)” instead of a hard disk drive.

■ HDD

■ 120GB

■ 160GB

■ 250GB

■ 320GB

■ SSD

■ 128GB

Please note that part of the hard disk or Solid
state drive’s overall capacity is reserved as
administration space. Additional HDD/SSD drive
sizes may be introduced.

User’s Manual 3-3

TECRA A11/S11, Satellite Pro S500

■ In this manual, the word “HDD” or “Hard disk drive” also refers to the

SSD unless otherwise stated.

■ SSD is a large-capacity storage media which uses Solid-State Memory

in place of a magnetic disk of the hard disk.

■ Your computer may equipped with a dedicated SSD slot. This slot

allows you to install additional SSD. You may find this slot just besides
the HDD slot in the underside of the computer.

Under certain unusual conditions of prolonged non-use and/or exposure to
high temperatures, the SSD may be vulnerable to data retention errors.

Legal Footnote (Hard Disk Drive (HDD) Capacity)

For more information regarding Hard Disk Drive (HDD) Capacity,
please refer to Appendix G, Legal Footnotes.

Optical disc drive

Drive A DVD Super Multi drive Double Layer drive may

2.6GB and 5.2GB DVD-RAM media cannot be read from or written to.

Display

The computer’s internal display panel supports high-resolution video
graphics and can be set to a wide range of viewing angles for maximum
comfort and readability.

Display panel

be pre-installed in this computer.

15.6" TFT LCD screen, 16 million colors, with one
of the following resolutions:

■ HD, 1366 horizontal x 768 vertical pixels

■ HD+, 1600 horizontal x 900 vertical pixels

Legal Footnote (LCD)

For more information regarding the LCD, please refer to Appendix G, Legal
Footnotes.

Graphics controller The graphics controller maximizes display

performance. Refer to Display Controller and

Video mode section in Appendix B for more

information.

Legal Footnote (Graphics Processor Unit (“GPU”))

For more information regarding the Graphics Processor Unit (“GPU”),
please refer to Appendix G, Legal Footnotes.

3-4 User’s Manual

Sound

TECRA A11/S11, Satellite Pro S500

Sound system The integrated sound system provides support

for the computer’s internal speakers and
microphone, as allowing an external microphone
and headphones to be connected via the
appropriate jacks.

Multimedia

Web Camera Web Camera is a device that allows you to

record video or take photographs with your
computer. You can use it for video chatting or
video conferences using a communication tool
such as Windows Live Messenger. TOSHIBA
Web Camera Application will help you to add
various video effects to your video or photograph.

Please refer to the Web Camera section in
Chapter 4, Operating Basics.

Some models are equipped with an integrated
Web Camera.

Communications

Modem The integrated modem provides capability for

data and fax communications that support the
V.90 (V.92) standards and includes a modem
jack for connection to the telephone line. Please
note that both the V.90 and V.92 standards are
only supported in the USA, Canada, United
Kingdom, France, Germany and Australia - only
the V.90 standard is supported in other regions.
You should also be aware that the speed of data
and fax transfer will depend on the analog
telephone line conditions.

Some models are equipped with an integrated
modem.

LAN The computer has built-in support for Ethernet

LAN (10 megabits per second, 10BASE-T),
Fast Ethernet LAN (100 megabits per second,
100BASE-TX) and Gigabit Ethernet LAN
(1000 megabits per second, 1000BASE-T).

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TECRA A11/S11, Satellite Pro S500

Bluetooth Some computers in this series have Bluetooth

Wireless LAN Some computers in this series are equipped with

Legal Footnote (Wireless LAN)

For more information regarding Wireless LAN, please refer to Appendix G,
Legal Footnotes.

Special features

The following features are either unique to TOSHIBA computers or are
advanced features which make the computer more convenient to use.

Access each function using the following procedures.
*1 To access the Power Options, click Start -> Control Panel -> System

and Security -> Power Options.

wireless communication function which
eliminates the need for cables between
electronic devices such as computers, printers
and mobile phones. When it is enabled,
Bluetooth provides the wireless personal area
network environment which is safe and
trustworthy, that is quick and easy.

a Wireless LAN module that is compatible with
other LAN systems based on Direct Sequence
Spread S pectrum/Orthogonal Frequency Division
Multiplexing radio technology that complies with
the IEEE 802.11 Standard.

eco button Press this button to launch the TOSHBIA eco

Utility. This button changes “On” and “Off” of eco
Mode. When eco Mode is “On”, the icon turns
green. When eco Mode is “Off”, the icon turns
gray.

TOSHIBA
Presentation
button

Hot keys Hot keys are specific key combinations that let

Display automatic
power off

3-6 User’s Manual

*1

The TOSHIBA Presentati on butt on ha s the sam e
functionality as the Connect display button in the
Mobility Center.

Some models are equipped with a TOSHIBA
Presentation button.

you quickly change the system configuration
directly from the keyboard without running a
system program.

This feature automatically cuts off power to the
computer’s display panel when there is no
keyboard input for a specified time, with power
being restored the next time a key is pressed.
This can be specified in the Power Opti ons.

TECRA A11/S11, Satellite Pro S500

HDD automatic
power off

*1

This feature automatically cuts off power to the
hard disk drive when it is not accessed for a
specified time, with power being restored when
the hard disk drive is next accessed. This can be
specified in the Power Options.

System automatic
Sleep/Hibernation

*1

Mode

This feature automatically shuts down the system
into either Sleep Mode or Hibernation Mode when
there is no input or hardware access for a
specified time. This can be specified in the Power
Options.

Keypad overlay A ten-key numeric keypad is integrated into the

A4 size keyboard. Please refer to the Keypad

overlay for A4 size keyboard section in

Chapter 5, The Keyboard, for information on
using this feature.

Power on password Two levels of password security, supervisor and

user, are available to prevent unauthorized
access to your computer.

Instant security A specific hot key function automatically locks the

system providing data security.

Intelligent power
supply

*1

A microprocessor in the computer’s intelligent
power supply detects the battery’s charge,
automatically calculates the remaining battery
capacity and protects electronic components
from abnormal conditions such as a voltage
overload from the AC adaptor. This can be
specified in the Power Options.

*1

Battery save mode

This feature lets you configure the computer in
order to save battery power. This can be
specified in the Power Options.

*1

Panel power on/off

This feature automatically turns power to the
computer off when the display panel is closed,
and turns it back on when the display panel is
opened. This can be specified in the Power
Options.

Low battery
automatic
Hibernation Mode

When battery power is exhausted to the point that
computer operation cannot be continued, the

*1

system automatically enters Hibernation Mode
and shuts itself down. This can be specified in the
Power Options.

Heat dispersal

*1

T o protect against overheating, the processor has
an internal temperature sensor so that, if the
computer’s internal temperature rises to a certain
level, the cooling fan is turned on or the
processing speed is lowered. This can be
specified in the Power Options.

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TECRA A11/S11, Satellite Pro S500

TOSHIBA HDD
Protection

This feature uses the acceleration sensor built in
the computer to detect vibration and shocks, and
automatically moves the hard disk drive’s
read/write head to a safe position in order to
reduce the risk of damage that could be caused
by head-to-disk contact. Refer to the Using the

Hard Disk Drive (HDD) Protection section in

Chapter 4, Operating Basics, for more details.

■ The TOSHIBA HDD Protection function does not guarantee that the

hard disk drive will not be damaged.

■ TOSHIBA HDD Protection cannot be used in models that are equipped

with SSD.

Hibernation Mode This feature lets you turn off the power to the

computer without exiting from your softwa re .
The contents of main memory are automatically
saved to the hard disk drive so that when you
next turn the power on again, you can continue
working right where you left off. Refer to the

Turning off the power section in Chapter 1,
Getting Started, for more details.

Sleep Mode If you have to interrupt your work, you can use

this feature to allow you to turn off power to the
computer without exiting from your softwa re .
Data is maintained in the computer’s main
memory so that when you next turn on the power,
you can continue working right where you left off.

USB Sleep and
Charge function

This feature allows you to charge
USB-compatible external devices such as mobile
phones or portable digital music players via the
USB port when your computer is in Sleep Mode,
Hibernation Mode or in the shutdown state.

This function is worked by the USB Sleep and
Charge Utility. For more information, please refer
to the Using the TOSHIBA USB Sleep and

Charge Utility section in Chapter 4, Operating
Basics.

USB Wakeup
function

This function restores the computer from Sleep
Mode depending on the external devices
connected to the USB ports.

For example, if a mouse or USB keyboard is
connected to a USB port, moving the
mouse/keyboard will wakeup the computer.

The “USB Wakeup function” operates under
Windows 7 operating system and it works for all
USB ports.

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TECRA A11/S11, Satellite Pro S500

TOSHIBA PC Health
Monitor

The TOSHIBA PC Health Monitor application
proactively monitors a number of system
functions such as power consumption, battery
health and system cooling, informing you of
significant system conditions. This application
recognizes the system and individual component
serial numbers and will track specific activities
related to their usage.

Refer to Appendix F, TOSHIBA PC Health

Monitor.

TOSHIBA Value Added Package

This section describes the TOSHIBA Component features pre-installed on
the computer.

TOSHIBA Button
Support

TOSHIBA Button Support cannot be used in models that are not equipped
with eco button and TOSHIBA Presentation button.

This utility controls the following computer button
functions.

■ eco button

■ TOSHIBA Presentation button

The starting application from the button can be
changed.

TOSHIBA Zooming
Utility

TOSHIBA PC
Diagnostic Tool

TOSHIBA Password
Utility

TOSHIBA Flash
Cards

HW Setup This utility allows you to customize your

User’s Manual 3-9

This utility allows you to enlarge or reduce the
icon size on the Windows Desktop, or the zoom
factor associated with specific supported
applications.

The TOSHIBA PC Diagnostic Tool will display
basic system configuration information and allow
the functionality of some of the computer’s
built-in hardware devices to be tested.

The TOSHIBA Password utility allows you to set
a password in order to restrict access to the
computer.

The TOSHIBA Flash Cards provide a quick wa y
to modify selected system functions and to
launch applications.

■ Hot key function

■ TOSHIBA utility launcher function

hardware settings according to the way you work
with the computer and the peripherals you use.

TECRA A11/S11, Satellite Pro S500

TOSHIBA
Accessibility

Utilities and Applications

This section describes the pre-installed utilities that come with the
computer and details how to start them. For further information on their
operation, please refer to each utility’s online manual, help files or
README.TXT file.

Fingerprint Utility This product has a fingerprint utility installed for

The TOSHIBA Accessibility utility provides
support to movement impaired users when they
need to use the TOSHIBA Hot-key function s. In
use, the utility allows you to make the FN key
“sticky”, that is you can press it once, release it,
and they press one of the “Function” keys in
order to access its specific function. When set,
the FN key will remain active until another key is
pressed.

the purpose of enrolling and recognizing
fingerprints which can then be linked to a
username and password in order to remove the
need to input these details from the keyboard.
Just by swiping an enrolled finger against the
fingerprint sensor, the following functions will be
enabled:

■ Logon to Windows and access a security

enabled homepage through Internet Explorer.

■ Files and folders can be encrypted/decrypted

and third party access to them is prevented.

■ Disable the password-protected screen-saver

when returning from a power-saving mode
such as Sleep Mode.

■ Authentication of the User Password

(and, if applicable, the HDD(Hard Disk Drive)
Password) when booting up the computer
(Power-on Security).

■ Single Sign-on feature

Fingerprint security cannot be used in models that do not have a fingerprint
module installed.

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TECRA A11/S11, Satellite Pro S500

TOSHIBA Face
Recognition

TOSHIBA Face Recognition uses a face
verification library to verify the face data of users
when they log in to Windows. If the verification is
successful, the user will be logged into Windows
automatically. The user can thus avoid having to
enter a password or the like, which makes the
login process easier.

Toshiba Face Recognition cannot be used in models that do not have a
Web Camera installed.

TOSHIBA DVD
Player

This software is provided for playback of DVD
Video.

It has an on-screen interface and functions.
Click Start -> All Programs -> TOSHIBA DVD
PLAYER -> TOSHIBA DVD PLAYER.

For details on how to use TOSHIBA DVD
PLAYER, see the help file.

■ Frame dropping, audio skipping or out of synch audio and video may

occur during playback of some DVD Video titles.

■ Make sure to connect the computer’s AC adaptor when playing a DVD

Video. Power-saving features may interfere with smooth playback.

■ If you see the screen blinking while playing DVD with subtitle on at

Media Player, please use TOSHIBA DVD Player or Media Center to
play DVD.

Bluetooth Stack for
Windows by Toshiba

This software enables communication between
the computer and external Bluetooth devices
such as printers and mobile phones.

Bluetooth functions cannot be used in models that do not have a Bluetooth
module installed.

TOSHIBA Assist TOSHIBA Assist is a graphical user interface that

provides access to specific tools, utilities and
applications that make the use and configuration
of the computer easier.

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TECRA A11/S11, Satellite Pro S500

TOSHIBA ConfigFree TOSHIBA ConfigFree is a suite of utilities that

TOSHIBA Mic Effect TOSHIBA Mic Effect provides you the Echo

TOSHIBA eco Utility This PC is equipped with “eco mode”. This mode

TOSHIBA Disc
Creator

TOSHIBA HDD/SSD
Alert Utility

improve the ease and control of communication
devices and network connections, help in the
identification of communication problems and
allow the creation of profiles if you need to switch
between different locations and communication
networks. To access this utility, click Start ->
All Programs -> TOSHIBA -> ConfigFree.

Canceller and the Microphone Array functions.
For more instructions for this software, refer to

the Sound System section in Chapter 4,

Operating Basics.

slightly lowers performance of some devices to
reduce electric power consumption. You can
realize measurable power savings by using it
continuously. TOSHIBA eco Utility helps you
monitor your power savings by showing
approximate real time power consumption.
Furthermore, it shows approximate accumulated
power consumption and approximate
accumulated power savings when using eco
mode daily, weekly, and monthly. You can track
power savings by using eco mode continuously.

You can create CD’s and DVD’s in a number of
formats including audio CD’s that can be played
on a standard CD player, and data CD’s/DVD’s
which can store copies of the files and folders on
your computer’s hard disk drive. This software
can be used on models with a DVD Super Multi
drive.

To start this utility, click Start -> All Programs ->

TOSHIBA -> CD&DVD Applications -> Disc
Creator.

This utility includes wizard functions to monitor
the Disk Drive operating status and execute the
system backup.

To access the utility, click Start -> All Programs

-> TOSHIBA -> Utilities -> HDD SSD Alert.

3-12 User’s Manual

TECRA A11/S11, Satellite Pro S500

TOSHIBA Service
Station

Display Rotation
Settings

Windows Mobility
Center

This application allows your computer to
automatically search for TOSHIBA software
updates or other alerts from TOSHIBA that are
specific to your computer system and its
programs. When enabled, this application
periodically transmits to our servers a limited
amount of system information, which will be
treated in strict accordance with the rules and
regulations as well as applicable data
protection law.

To access this utility, click Start -> All Programs

-> TOSHIBA -> Utilities -> Service Station.
This utility allows you to quickly rotate the

Windows Desktop by either 0 degrees and
180 degrees. In use you are able to perform a
rotation function by pressing either CTRL + ALT

+ Up Arrow ( ) to rotate 0 degrees or
CTRL + ALT + Down Arrow ( ) to rotate 180

degrees - in a multi-monitor setup, the display
that contains the cursor will be affected by these
changes.

Mobility Center is a utility for accessing several
mobile PC settings quickly in one window.
A default maximum of eight tiles are provided by
the operating system, and the additional two tiles
are added to your Mobility Center.

■ Lock Computer:

This can be used to lock your computer
without turning it off. This has the same
function as selecting Lock from the Start
menu (click Start, point to the arrow icon

( ) and then select Lock
from the menu).

■ TOSHIBA Assist:

This can be used to open TOSHIBA Assist if
it is already installed in your computer.

TOSHIBA USB Sleep
and Charge Utility

This utility is able to either enable or disable the
USB Sleep and Charge function.

Shows the positions of USB ports that support
the USB Sleep and Charge function and displays
the battery’s remaining capacity.

To start this utility, click Start -> All Programs ->

TOSHIBA -> Utilities -> USB Sleep and
Charge.

User’s Manual 3-13

TECRA A11/S11, Satellite Pro S500

TOSHIBA Web
Camera Application

TOSHIBA Web Camera Application is
pre-configured to start when you turn on
Windows 7; if you need to restart it, go to

Start -> All Programs -> TOSHIBA ->
Utilities -> Web Camera Application.

Trusted Platform
Module (TPM)

The TPM (Trusted Platform Module) is a security
encryption device for the hard disk drive.

BIOS setup and Infineon TPM Software
Professional Package must be configured in
order to use TPM.

Toshiba Web Camera Application cannot be used in models that do not
have a Web Camera installed.

Trusted Platform
Module (TPM)

The TPM (Trusted Platform Module) is a security
encryption device for the hard disk drive.

BIOS setup and Infineon TPM Software
Professional Package must be configured in
order to use TPM.

To enable TPM through the BIOS setup:

1. Turn on the computer while pressing the F2 key. When the
TOSHIBA Leading Innovation >>> screen appears, release
the F2 key.

2. Set the TPM in the Security tab to Enabled.

3. Press the F10 key.

4. Press the Y key to accept the changes. The computer will restart.

In order to change the TPM setting when the Hide TPM setting is currently
set to Yes, switch the Hide TPM setting from Yes to No.

3-14 User’s Manual

Optional devices

Optional devices can expand the computer’s capabilities and its versatility.
This section describes the connection or installation of the following
devices:

Cards/memory

■ ExpressCard

■ Smart Card

■ Bridge media slot

■ Secure Digital™ (SD) Card (SD memory card, SDHC memory card,

miniSD Card, microSD Card)

■ Memory Stick (Memory Stick, Memory Stick PRO, Memory Stick

PRO Duo)

■ xD picture card

■ MultiMediaCard

■ Additional memory module

Peripheral devices

■ Hard disk drive pack

■ External monitor

■ USB FDD Kit

■ eSATA device

■ Serial device

■ TOSHIBA Express Port Replicator

TECRA A11/S11, Satellite Pro S500

Other

■ Security lock

ExpressCard

The computer may be equipped with a single ExpressCard slot into which
any ExpressCard device that meets industry standards, either
manufactured by TOSHIBA or another vendor, can be installed. The slot
supports hot plug connection and utilizes the PCI Express interface that
supports the reading and writing of data at a theoretical maximum rate of

2.5 Gbps.

Inserting an ExpressCard

The Windows hot-install feature allows you to insert ExpressCards while
the computer is turned on.

Do not insert an ExpressCard while the computer is in Sleep Mode or
Hibernation Mode as you may find that some cards do not work properly.

User’s Manual 3-15

TECRA A11/S11, Satellite Pro S500

To insert an ExpressCard, follow the steps as detailed below:

1. Press the Dummy card in order to eject the Dummy card partially out of
the computer.

2. Grasp the Dummy card and draw it.

3. Insert the ExpressCard into the ExpressCard slot on the side of the
computer.

4. Press the ExpressCard gently to ensure a firm connection is made.

1. ExpressCard slot 2. ExpressCard

5. After inserting the ExpressCard you should refer to its documentation
and also check the configuration in Windows in order to ensure that it is
correct.

1
2

Figure 3-1 Inserting the ExpressCard

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TECRA A11/S11, Satellite Pro S500

Removing an ExpressCard

To remove an ExpressCard, follow the steps as detailed below.

1. Open the Safely Remove Hardware icon on the Windows Taskbar.

2. Point to ExpressCard and click the left Touch Pad control button.

3. Press the ExpressCard in order to eject the ExpressCard partially out of

the computer.

4. Grasp the ExpressCard and remove it.

1. ExpressCard

Figure 3-2 Removing the ExpressCard

5. Insert the Dummy card into the ExpressCard slot.

When you do not use an ExpressCard, please be sure to insert a
Dummy card.

Smart Card

A Smart Card is a credit card sized plastic card. An extremely thin
integrated circuit (IC chip) is embedded into the card on which information
can be recorded. These cards can be used for a wide variety of
applications including telephone related and electronic monetary payments.

This section contains information on the proper use of the Smart Card slot,
and it is strongly recommended that you read it before operating the
computer.

Some models are equipped with a Smart Card slot.

■ Your computer supports ISO7816-3 asynchronous cards (support

protocols are T=0 and T=1) with a working voltage of 5V.

■ The computer is equipped with either a PC Card slot or a

Smart Card slot.

1

User’s Manual 3-17

TECRA A11/S11, Satellite Pro S500

Inserting a Smart Card

The Smart Card slot is located on the right side of the computer.
The Windows hot-install feature allows you to insert a Smart Card while the
computer is turned on.

To install a Smart Card, follow the steps as detailed below:

1. Insert the Smart Card into the Smart Card slot with the metal
connectors facing up.

2. Press the Smart Card gently to ensure a firm connection is made.
The computer will identify the Smart Card and display an icon in the
Windows Taskbar.

■ When inserting a Smart Card into the Smart Card slot, make sure to

confirm that the card is oriented correctly before inserting.

■ Insert the Smart Card until it reaches the end of the Smart Card slot.

There will be about 2cm of the Smart Card sticking out of the Smart
Card slot. Do not attempt to insert it further.

■ Always remove the Smart Card from the Smart Card slot before moving

the computer.

■ Remove the Smart Card after use.

Failure to follow these instructions may result in damage to the computer
and/or damage to the Smart Card.

1

1. Smart Card

Figure 3-3 Inserting a Smart Card

3. After inserting the Smart Card, you should refer to its documentation
and also check the configuration in Windows in order to ensure that it is
correct.

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TECRA A11/S11, Satellite Pro S500

Removing a Smart Card

To remove a Smart Card, follow the steps as detailed below:

1. Open the Safely Remove Hardware icon on the Windows Taskbar.

■ Before removing the Smart Card, confirm that the Smart Card is not

working with any program or system.

■ Be careful not to bend the Smart Card while removing it from the

computer.

2. Point to Smart Card and click the left Touch Pad control button.

3. Grasp the Smart Card and remove it.

1

1. Smart Card

Figure 3-4 Removing a Smart Card

Bridge media slot

The computer is equipped with a Bridge media slot that can accommodate
some kinds of memory media with various memory capacities so that you
can easily transfer data from devices, such as digital cameras and
Personal Digital Assistants.

■ Keep foreign objects out of the Bridge media slot. Never allow metal

objects, such as screws, staples and paper clips, to enter the computer
or Keyboard. Foreign metal objects can create a short circuit, which
can cause computer damage and fire, possibly resulting in serious
injury.

■ Memory Stick Duo is not compatible with the Bridge media slot. Do not

insert Memory Stick Duo into the slot or you may not be able to remove
it. Data may be lost or damaged if you use any memory media other
than those supported.

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TECRA A11/S11, Satellite Pro S500

■ This Bridge media slot supports the following memory media.

■ Secure Digital (SD) Card (SD memory card, SDHC memory card,

miniSD Card, microSD Card)

■ Memory Stick (Memory Stick, Memory Stick PRO, Memory Stick

PRO Duo)

■ xD picture card

■ MultiMediaCard (MMC™)

■ Please note that an adaptor is required to use miniSD/microSD Card.

■ Please note that an adaptor is required to use Memory Stick PRO Duo.

■ Please note that not all memory media have been tested and verified to

work correctly. Therefore, it is not possible to guarantee that all
memory media will operate properly.

■ The slot does not support Magic Gate functions.

Secure Digital (SD) Card

Memory Stick

Figure 3-5 Examples of memory media

microSD card adaptor and microSD card

xD picture card

MultiMediaCard (MMC)

Memory media

This section provides the important safety precautions in order to handle
your memory media.

Points to note about the SD/SDHC memory card

SD/SDHC memory cards comply with SDMI (Secure Digital Music
Initiative), which is a technology adopted to prevent unlawful copy or
playback of digital music. For this reason, you cannot copy or playback
protected material on another computer or other device, and you may not
reproduce any copyrighted material except for your personal enjoyment.

Below is a simple explanation for distinguishing SD memory cards from
SDHC memory cards.

■ SD and SDHC memory cards appear the same externally. However, the

logo on SD and SDHC memory cards is different, so pay careful
attention to the logo when purchasing.

■ The SD memory card logo is ( ).

■ The SDHC memory card logo is ( ).

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TECRA A11/S11, Satellite Pro S500

■ The maximum capacity of SD memory cards is 2GB. The maximum

capacity of SDHC memory cards is 32GB.

Card Type Capacities

SD 8MB, 16MB, 32MB, 64MB, 128MB, 256MB,

SDHC 4GB, 8GB, 16GB, 32GB

512MB, 1GB, 2GB

Memory media format

New media cards are form atted accor ding to specific standards. If you wish
to reformat a media card, be sure to do so with a device that uses media
cards.

Formatting an SD/SDHC memory card

SD/SDHC memory cards are sold already formatted in conformity to
specific standards. If you reformat an SD/SDHC memory card, be sure to
reformat it with a device such as digital camera or digital audio player that
uses the SD/SDHC memory cards, not with the format command provided
within Windows.

Should you need to format all areas of the memory card, including the
protected area, you will need to obtain an appropriate application that
applies the copy protection system.

Media care

Observe the following precautions when handling the card.

Card care

■ Do not twist or bend cards.

■ Do not expose cards to liquids or store in humid areas or lay media

close to containers of liquid.

■ Do not touch the metal part of a card or expose it to liquids or let it get

dirty.

■ After using card, return it to its case.

■ The card is designed so that it can be inserted only one way. Do not try

to force the card into the slot.

■ Do not leave a card partially inserted in the slot. Press the card until you

hear it click into place.

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TECRA A11/S11, Satellite Pro S500

Memory card care

■ Set the write-protect switch to the lock position, if you do not want to

record data.

■ Memory cards have a limited lifespan, so it is important to backup

important data.

■ Do not write to a card if the battery power is low. Low power could affect

writing accuracy.

■ Do not remove a card while read/write is in progress.

For more details on using memory cards, see manuals accompanying the
cards.

About the write-protect

The following memory media have a function for protect.

■ SD Card (SD memory card, SDHC memory card)

■ Memory Stick (Memory Stick, Memory Stick PRO,

Memory Stick PRO Duo)

■ MultiMediaCard (MMC)

Set the write-protect switch to the lock position, if you do not want to
record data.

Inserting a memory media

The following instructions apply to all types of supported media devices.
To insert a memory media, follow the steps as detailed below:

1. Turn the memory media so that the contacts (met a l area s) are face
down.

2. Insert the memory media into the Bridge media slot on the side of the
computer.

3. Press the memory media gently to ensure a firm connection is made.

1

2

1. Bridge media slot

2. Memory media

Figure 3-6 Inserting a memory media

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TECRA A11/S11, Satellite Pro S500

■ Make sure memory media is oriented properly before you insert it.

If you insert the media in wrong direction, you may not be able to
remove it.

■ When inserting memory media, do not touch the metal contacts.

You could expose the storage area to static electricity, which can
destroy data.

■ Do not turn the computer off or switch to Sleep Mode or Hibernation

Mode while files are being copied - doing so may cause data to be lost.

Removing a memory media

The following instructions apply to all types of supported media devices.
To remove a memory media, follow the steps as detai l e d be l ow :

1. Open the Safely Remove Hardware icon on the Windows Taskbar.

2. Point to memory media and click the left Touch Pad control button.

3. Press the memory media to partially extend it out of the computer.

4. Grasp the media and remove it.

1

1. Bridge media slot

2. Memory media

Figure 3-7 Removing memory media

2

■ Make sure the Bridge Media slot indicator is out before you remove

the memory media or turn off the computer’s power. If you remove the
memory media or turn off the power while the computer is accessing
the memory media, you may lose data or damage the media.

■ Do not remove the memory media while the computer is in Sleep or

Hibernation Mode. The computer could become unstable or data in the
memory media could be lost.

■ Do not remove only the miniSD/microSD Card while leaving the

adaptor in the Bridge Media slot.

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TECRA A11/S11, Satellite Pro S500

Additional memory module

Y ou can install additional memory into the computer in order to increase the
amount of system memory that is available. This section describes how to
install and remove optional memory modules.

■ You should place a mat beneath the computer in order to prevent the

computer’s lid from becoming scratched or damaged when you are
installing/replacing the memory module. In this instance you should
avoid mats that are made of materials that hold or generate static
electricity.

■ When installing or removing a memory module, you must ensure that

you do not touch any other internal areas of the computer.

■ Insert the two memory modules into Slot A and Slot B respectively.

The computer will operate in dual channel mode.
You can access the inserted memory modules efficiently in dual
channel.

■ Use only memory modules approved by TOSHIBA.

■ Do not try to install or remove a memory module under the following

conditions.
a. The computer is turned on.
b. The computer was shut down in either Sleep or Hibernation Mode.
c. Wake-up on LAN is enabled.
d. The wireless communication switch is turned on.

■ Be careful not to let screws or other foreign matter fall into the

computer. It could cause malfunction or electric shock.

■ Additional memory module is a precision electronic component that

may be fatally damaged by static electricity. Since the human body can
carry static electricity, it is important that you discharge yourself before
touching or installing any additional memory modules. To discharge
your body’s static electricity, simply touch any metal close to you with
bare hands.

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Point to note about memory module error

If you install a memory module that is not compatible with the computer, the
Power indicator will flashes (on for 0.5 seconds, off for 0.5 seconds) in the
following ways;

■ If there is an error in only Slot A or no memory module is inserted in

Slot A: repeatedly flashes orange twice, then green.

■ If there is an error in Slot B: repeatedly flashes orange, then green

twice.

■ If there are errors in both Slot A and Slot B: repeatedly flashes orange

twice, then green twice.

In all instances you should shut down the computer and remove the
incompatible module(s).

Use a point size 0 Phillips screwdriver to remove and fasten the screws ­the use of an incorrect screwdriver can damage the screw heads.

Installing a memory module

To install a memory module, follow the steps as detailed below:

1. Shut down the computer - make sure the Power indicator is off (refer to

the T urn i n g off the power section in Chapter 1, Getting Started, if
required).

2. Remove the AC adaptor and all cables and peripherals connected to

the computer.

3. Close the display panel.

4. Turn the computer upside down and remove the battery pack (refer to

Replacing the battery pack section in Chapter 6, Power and Power-Up
Modes, if required).

5. Loosen the one screw securing the memory module cover in place -

please note that this screw is attached to the cover in order to prevent it
from being lost.

Use a point size 0 Phillips screwdriver.

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TECRA A11/S11, Satellite Pro S500

6. Slide your fingernail or a thin object under the cover and lift it off.

1. Memory module cover 2. Screw

7. Align the notch of the memory module with that of the memory slot and
gently insert the module into the slot at about a 45 degree angle before
holding it down until the latches on either side snap into place.

Figure 3-8 Removing the memory module cover

1

1. Notch

2. Slot A

3. Slot B

1

2

3

2

Figure 3-9 Seating the memory module

■ Never allow metal objects, such as screws, staples and paper clips,

to enter the computer. Foreign metal objects can create a short circuit,
which can cause computer damage and fire, possibly resulting in
serious injury.

■ Do not touch the connectors on the memory module or on the

computer. Debris on the connectors may cause memory access
problems.

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■ The slot A is reserved for the first memory module. Use the slot B for

expanded memory. If only one module is installed, use the slot A.
When inserting or removing memory modules, use the A and B marked
on the computer chassis to determine which slot is A and which is B.

■ Align the grooves along the edges of the memory module with the

locking tabs on the connector and insert the module into the connector
firmly - if you find it difficult to install the memory module, gently prise
the locking tabs outwards using the tip of your finger.

Please also ensure that you hold the memory module along its left and
right hand edges - the edges with the grooves in.

8. Seat the memory module cover in place and secure it with one screw.

Take care to ensure that the memory module cover is firmly closed.

1

2

1. Memory module cover 2. Screw

Figure 3-10 Seating the memory module cover

9. Install the battery pack - refer to Replacing the battery pack section in

Chapter 6, Power and Power-Up Modes, if required.

10.Turn your computer over.
1 1. Turn the computer on and make sure the added memory is recognized -

to confirmed it, Start -> Control Panel -> System and Security ->
System icon.

Removing a memory module

To remove the memory module, follow the steps as detailed below:

1. Shut down the computer - make sure the Power indicator is off

(refer to the T urning off the power section in Chapter 1, Getting Started,
if required).

2. Remove the AC adaptor and all cables and peripherals connected to

the computer.

3. Close the display panel.

4. Turn the computer upside down and remove the battery pack

(refer to Replacing the battery pack section in Chapter 6, Power and

Power-Up Modes, if required).

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TECRA A11/S11, Satellite Pro S500

5. Loosen the one screw securing the memory module cover in place ­please note that this screw is attached to the cover in order to prevent it
from being lost.

6. Slide your fingernail or a thin object under the cover and lift it off.

7. Push the latches away from the module in order to release it - a spring
will force one end of the module up at an angle.

8. Grasp the module by its edges and remove it from the computer.

■ If you use the computer for a long time, the memory modules and the

circuits locating close to the memory modules will become hot.
In this case, let them cool to room temperature before you replace
them. Or you will get burnt if you touch any of them.

■ Do not touch the connectors on the memory module or on the

computer. Debris on the connectors may cause memory access
problems.

1

1. Latches

Figure 3-11 Removing the memory module

9. Seat the memory module cover in place and secure it with one screw.

Take care to ensure that the memory module cover is firmly closed.

10.Install the battery pack - refer to Replacing the ba ttery pack section in
Chapter 6, Power and Power-Up Modes, if required.

11. Turn your computer over.

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External monitor

An external analog monitor can be connected to the external monitor port
on the computer. To connect a monitor, follow the steps as detailed below:

Connecting the monitor cable

1. Turn the computer’s power off.

2. Connect the monitor cable to the external monitor port and tighten the

screws on the left and right hand side of the connector as required.

1. External monitor port 2. Monitor cable

Figure 3-12 Connecting the monitor cable to the external monitor port

3. Turn the external monitor’s power on.

4. Turn the computer’s power on.
When you turn on the power, the computer will automatically recognize the

monitor and determine whether it is a color or monochrome device. In the
event that you find that there are issues getting an image displayed on the
correct monitor, you should consider using the FN + F5 hot key to change
the display settings (if you then disconnect the external monitor before you
turn the computer’s power off, be sure to press FN + F5 hot key again to
switch to the internal display).

Please refer to Chapter 5, The Keyboard, for further details on using hot
keys to change the display setting.

1

2

Do not disconnect the external monitor while in Sleep or Hibernation Mode.
Turn off the computer before disconnecting the external monitor.

When displaying desktop at external analog monitor, desktop is sometimes
displayed on the center of the monitor with black bars around desktop (with
small size).

At that time, please read the manual of the monitor and set the display
mode which is supporting at the monitor. Then it will be displayed with
suitable size with correct aspect ratio.

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Mini DisplayPort

With a suitable adapter (such as the “Mini DisplayPort to HDMI adapter” or
“Mini DisplayPort to DVI adapter”), this port enables you to connect an
external monitor.

Connecting the Mini DisplayPort

1. Plug the Mini DisplayPort connector of the adapter into the Mini
DisplayPort on your computer.

1

2

1. Mini DisplayPort 2. Mini DisplayPort Connector

2. Connect one end of the monitor cable to the HDMI or DVI port on your
external monitor and connect the other end to the suitable port of the
adapter.

Figure 3-13 Connecting the Mini DisplayPort

■ “Mini DisplayPort to HDMI adapter” or “Mini DisplayPort to DVI adapter”

is not supplied with your computer. This product may be purchased
from the retailer.

■ As the port operation has not been confirmed, some monitors may not

function properly.

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USB FDD Kit

The USB floppy diskette drive accommodates either a 1.44MB or
720KB floppy diskette and connects to one of the computer’s USB ports.

1

2
3

1. USB connector

2. Disk-In-Use Indicator

3. Floppy diskette slot

4. Eject button

Figure 3-14 The USB floppy diskette drive

Connecting the USB floppy diskette drive

To connect the drive, plug the floppy diskette drive’s USB connector into a
computer’s USB port.

Make sure the connector is properly aligned with the socket. Do not try to
force the connection, doing so can damage the connecting pins.

4

1
2

1. USB port

2. USB connector

Figure 3-15 Connecting the USB floppy diskette drive

If you connect the USB floppy diskette drive after the computer has already
been turned on, it will take about ten seconds for it to be recognized by the
computer. Do not attempt to disconnect and reconnect the drive before this
period has elapsed.

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Disconnecting the USB floppy diskette drive

When you have finished using the USB floppy diskette drive, you can follow
the procedures below in order to disconnect it:

1. Wait for the Disk-In-Use Indicator light to go out to make sure all floppy
diskette activity has stopped.

If you disconnect the USB floppy diskette drive or turn off the power while
the computer is accessing the drive you may lose data or damage the
floppy diskette or the drive.

2. Click the Safely Remove Hardware icon on the Windows Taskbar.

3. Click the USB floppy diskette drive device that you want to remove.

4. Carefully pull the floppy diskette drive’s USB connector out from within
the computer’s USB port.

eSAT A (External Serial ATA)

An device corresponding to eSATA function can be connected to the
eSATA/USB combo port on the computer.

Connecting the eSATA device

To connect an eSATA device, follow the steps as detailed below:

1. Connect an eSATA cable to the eSATA/USB combo port.

Make sure the connector is properly aligned with the socket.
Do not try to force the connection, doing so can damage the

connecting pins.

2
1

1. eSATA cable

2. eSATA/USB combo port

Figure 3-16 Connecting an eSATA cable to the eSATA/USB combo port

■ A connected eSATA device may not be recognized if it is connected to

the computer’s eSATA/USB combo port while the computer is in Sleep
Mode or Hibernation Mode. If this occurs, disconnect the eSA T A device
and then reconnect the device while the computer is turned on.

■ If you connect an eSATA device after the computer has already been

turned on, it will take about ten seconds for it to be recognized by the
computer.
Do not attempt to disconnect and reconnect the drive before this period
has elapsed.

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Disconnecting an eSATA device

When you have finished using an eSATA device, you can follow the
procedures below in order to disconnect it:

1. W ait for the indicator light of an eSA TA device to go out to make sure all

activity has stopped.

If you disconnect an eSATA device or turn off the power while the
computer is accessing the drive you may lose data or damage an eSATA
device or the drive.

2. Click the Safely Remove Hardware icon on the Windows Taskbar.

3. Click an eSATA device that you want to remove.

4. Carefully pull an eSATA device’s eSATA/USB combo connector out

from within the computer’s eSATA/USB combo port.

Serial device

The serial port can be used to connect to RS-232C compatible devices.
RS-232C compatible devices include the following:

■ Modem

■ Mouse

■ Printer

Some models are equipped with a serial port.
To connect a serial port, follow the steps as detailed below:

1. Turn the computer’s power off.

2. Connect the serial connector to the serial port and tighten the screws on

the left and right hand side.

2
1

1. Serial connector

2. Serial port

Figure 3-17 Connecting the serial connector to the serial port

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TECRA A11/S11, Satellite Pro S500

TOSHIBA Express Port Replicator

In addition to the ports available on the computer, the TOSHIBA Express
Port Replicator also provides several kinds of ports. The TOSHIBA Express
Port Replicator connects directly to the docking interface on the underside
of the computer. The AC adaptor connects the TOSHIBA Express Port
Replicator to a power source.

The computer must be configured properly before connecting to a LAN.
Logging onto a LAN using the computer’s default settings could cause a
malfunction in LAN operation. Check with your LAN administrator
regarding set-up procedures

■ You must connect the AC adaptor before you connect to a TOSHIBA

Express Port Replicator.

■ When a TOSHIBA Express Port Replicator is connected to the

computer, you can not use the following computer’s ports:
LAN jack, DC IN 15V jack and External monitor port.

■ When connecting an AC Adaptor to the TOSHIBA Express Port

Replicator, use only the AC Adaptor included with TOSHIBA Express
Port Replicator. Do not use the computer’s AC Adaptor.

The following ports are available on the TOSHIBA Express Port Replicator.

■ RJ45 LAN jack

■ External monitor port

■ DC IN 15V jack

■ Security lock slot

■ Universal Serial Bus 2.0 ports (four)

■ DVI port

.

■ As the port operation of all DVI (Digital Visual Interface) monitors has

not been confirmed, some DVI monitors may not function properly.

■ Set the TOSHIBA Express Port Replicator’s Slide Adjuster to SLIDE

position #3 or #5 when connecting this computer to the TOSHIBA
Express Port Replicator. Refer to the TOSHIBA Express Port
Replicator User’s Manual for more details on connection methods.

Security lock

A security locks enable you to anchor your computer a desk or other heavy
object in order to help prevent unauthorized removal or theft. The computer
has a security lock slot on its back side into which you can attach one end
of the security cable, while the other end attaches to a desk or similar
object. The methods used for attaching security cables differ from product
to product. Please refer to the instructions for the product you are using for
more information.

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Connecting the security lock

In order to connect a security cable to the computer, follow the steps as
detailed below:

1. Turn the computer so its back side faces you.

2. Align the security cable with the lock slot and secure it in place.

1

1. Security lock slot

Optional accessories

TECRA A11/S11, Satellite Pro S500

Figure 3-18 Security lock

You are able to add a number of options and accessories in order to make
your computer even more powerful and convenient to use. For reference,
the following list details some of the items that are available from your
reseller or TOSHIBA dealer:

DDR3-1066
Memory Kit

A 1 GB, 2 GB or 4 GB memory module
(DDR3-1066) can easily be installed in the
computer.

Universal AC
Adaptor

If you frequently use your computer at more than
one site, it may be convenient to purchase an
additional AC adaptor to be kept at each site in
order to remove the need to always carry the
adaptor with you.

Battery Pack An additional battery pack can be purchased for

use as either a spare or replacement. Please
refer to Chapter 6, Power and Power-Up Modes,
for further information.

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3-36 User’s Manual

Operating Basics

This chapter describes the basic operations of your computer, highlights
the precautions that should be taken when using it.

TOSHIBA Dual Pointing Device

Some models are equipped with a dual point system: a Touch Pad and an
AccuPoint pointing stick.

Using the Touch Pad

To use the Touch Pad, simply touch and move your fingertip across it in the
direction you want the on-screen pointer to go.

TECRA A11/S11, Satellite Pro S500

Chapter 4

1
2

1. AccuPoint*

2. AccuPoint control buttons*

3. Fingerprint Sensor*
* Provided with some models.

Figure 4-1 Touch Pad and Touch Pad control buttons

The two buttons below the Touch Pad ar e used like the buttons on a
standard mouse - press the left button to select a menu item or to
manipulate text or graphics designated by the pointer, and press the right
button to display a menu or other function depending on the software you
are using.

User’s Manual 4-1

4. Touch Pad

5. Touch Pad control buttons

4

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5

TECRA A11/S11, Satellite Pro S500

You can also tap the Touch Pad to perform functions similar to those of the
left button on a standard mouse.

Click: Tap once
Double-click: Tap twice
Drag and drop: T ap to se lect the it em(s) you wan t to move, le ave your

finger on the T ouch Pad after the second tap and then move the item(s)
to their new destination.

Using the AccuPoint

To use the AccuPoint, simply push it with your finger tip in the direction you
want to move the on-screen pointer. Two buttons above the Touch Pad
work in the same way with the AccuPoint as they do with the Touch Pad.
Refer to the Using the Touch Pad section for details.

Some models are equipped with an AccuPoint.

Some models may have an AccuPoint pointing stick but no AccuPoint
control buttons. In these cases, the Touch Pad control buttons can be used
for the same function.

AccuPoint precautions

Certain conditions can affect the on-screen pointer when using AccuPoint.
For example, the pointer may travel contrary to AccuPoint operation or an
error message may appear, if

■ You touch the AccuPoint during power-up.

■ You apply constant, soft pressure during power-up.

■ There is a sudden temperature change.

■ Strong stress is applied to the AccuPoint.

If an error message appears, reboot the computer. If an error message
does not appear, wait a moment for the pointer to stop, then continue
operation.

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Replacing the cap

The AccuPoint cap is an expendable item that should be replaced after
prolonged use. Spare AccuPoint caps are available from TOSHIBA.

1. To remove the AccuPoint cap, firmly pinch the cap and pull it
straight up.

1

1. AccuPoint cap

Figure 4-2 Removing the AccuPoint cap

2. Position a new cap on the peg and press it into place.

The peg is square, so be careful to align the cap’s square hole with
the peg.

Using the Fingerprint Sensor

This product has a fingerprint utility installed for the purpose of enrolling
and recognizing fingerprints. By enrolling the ID and password onto the
fingerprint authentication feature, it is no longer necessary to input the
password from the keyboard. Fingerprint feature enables you to:

■ Logon to Windows and access a security enabled homepage through

Internet Explorer.

■ Files and folders can be encrypted/decrypted and third party access to

them prevented.

■ Disable the password-protected screen-saver when returning from a

power-saving mode such as Sleep Mode.

■ Authentication of the User Password (and, if applicable, the HDD

(Hard Disk Drive) Password) when booting up the computer (boot
authentication).

■ Single Sign-On feature

Fingerprint cannot be used in models that do not have a fingerprint module
installed.

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TECRA A11/S11, Satellite Pro S500

How to Swipe your Finger

Using the following steps when swiping fingers for fingerprint registration or
authentication will help to minimize authentication failures:

Align the first joint of the finger to the center of the sensor. Lightly touch the
sensor and swipe finger levelly towards you until the sensor surface
becomes visible. In performing this process, you should also take care to
ensure that the center of your fingerprint is on the sensor.

The following illustrations show the recommended way to swipe your finger
over the fingerprint sensor.

■ Avoid swiping with your finger stiff or pressed too hard onto the sensor,

and take care to ensure that the center of the fingerprint is touching the
sensor before swiping. Either of these conditions may cause fingerprint
reading to fail.

■ Check the center of the fingerprint whorl before swiping and then

ensure this is swiped along the center line of the sensor.

■ There is a possibility of authentication failures if the finger is swiped too

quickly or too slowly - follow any on-screen instructions to adjust the
speed used during the swipe process.

1

1

1. Sensor

Figure 4-3 Swipe the finger

Points to note about the Fingerprint Se nsor

Please be aware of the following considerations when using the fingerprint
sensor. A failure to follow these guidelines might result in damage to the
sensor, sensor failure, fingerprint recognition problems or a lower
fingerprint recognition success rate.

■ Do not scratch or poke the sensor with your nails or any hard or sharp

objects.

■ Do not press the sensor strongly.

■ Do not touch the sensor with a wet finger or any wet objects - keep the

sensor surface dry and free from water vapor.

■ Do not touch the sensor with a soiled or dirty finger as minute foreign

particles of dust and dirt may scratch it.

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■ Do not paste stickers or write on the sensor.

■ Do not touch the sensor with a finger or any other object which may

have a build-up of static electricity on it.

Observe the following before you place your finger on the sensor whether
for fingerprint enrollment/registration or recognition.

■ Wash and dry your hands thoroughly.

■ Remove static electricity from your fingers by touching any metal

surface. Static electricity is a common cause of sensor failures,
especially when the weather is dry.

■ Clean the sensor with a lint-free cloth - do not use detergent or any

other chemicals to clean the sensor.

■ Avoid the following finger conditions for enrollment or recognition as

they may result in fingerprint enrollment errors or a drop in the
fingerprint recognition success rate

■ Soaked or swollen finger, for example as may occur after

taking a bath.

■ Injured finger

■ Wet finger

■ Soiled or oily finger

■ Extremely dry skin condition on finger

Observe the following to improve the fingerprint recognition success rate.

■ Enroll two or more fingers.

■ Enroll additional fingers if a recognition failure often occurs when using

already enrolled fingers.

■ Check the condition of your finger - any conditions which have changed

since enrollment, such as injury, rough skin, and extremely dry, wet,
soiled, dirty, oily, soaked or swollen fingers, may lower the recognition
success rate. Also if the fingerprint is worn down or the finger becomes
thinner or fatter, the recognition success rate may be lowered.

■ As the fingerprint for each finger is different and unique you should

ensure that only the registered or enrolled fingerprint or fingerprints are
used for identification.

■ Check the position and speed at which you swipe your finger across the

sensor - please refer to the preceding drawing.

■ The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint. However, there may be instances where
certain users are unable to register their fingerprints due to insufficient
unique characteristics in their fingerprints.

■ The recognition success rate may differ from user to user.

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TECRA A11/S11, Satellite Pro S500

Points to note abou t Fingerprint Utility

■ If Windows 7 file encryption function EFS (Encryption File System) is

used to encrypt a file, the file cannot be further encrypted using the
encryption function of this software.

■ You can back up the fingerprint data or the information registered to

Automatic password input in IE.

■ Please use Import/Export on TOSHIBA Fingerprint Utility main menu.

■ Please also refer to the fingerprint utility Help file for more information.

You can start it using the following method:

■ Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA

Fingerprint Utility. The main screen is displayed. Click ? in the

lower left corner of the screen.

Fingerprint utility limitations

TOSHIBA does not guarantee that the fingerprint utility technology will be
completely secure or error-free, or that it will accurately screen out
unauthorized users at all times. TOSHIBA is not liable for any failure or
damage that might arise out of the use of the fingerprint software.

■ The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint. However, there may be instances where
certain users are unable to register their fingerprints due to insufficient
unique characteristics in their fingerprints.

■ The recognition success rate may differ from user to user.

Setup Fingerprint Registration

Please use the following procedure when first using fingerprint
authentication.

■ In use, the fingerprint authentication system will use the same

username and password as defined within the Windows operating
system. If no Windows password has been configured, you must do
this before starting the fingerprint registration process.

■ This sensor has the memory space for at least twenty fingerprint

patterns. You might be able to register more fingerprint patterns
depending on the sensor memory usage.

1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA
Fingerprint Utility, or click the Fingerprint utility icon in the Taskbar.

2. The Enroll screen is displayed. Enter the current account password
into the Windows Password field. If no Windows password has been
configured, you will be asked to configure the new logon password.
Then click Next.

3. Click the non-enrolled finger icon above the finger you want to register
and then click Next.

4. The note for enrollment operation screen is displayed. Confirm the
message and then click Next.

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5. The scanning practice screen is displayed. You are able to practice

swiping (three times) your finger to ensure you use the correct method.
When you have finished practicing swiping your finger, click Next.

6. Swipe three times with the same finger. If scanning of fingerprint

succeeds, “Enrollment succeed. Do you want to save this
fingerprint?” message box will appear. Click OK.

7. The following message will be displayed: “It is strongly

recommended you enroll one more finger.” Click OK and
repeat Step 3, 4, 5 and 6 with another finger.

■ It is strongly recommended that you register 2 or more fingerprints.

■ You cannot enroll the same fingerprint more than once, even on a

different user account.

Delete the Fingerprint Data

Saved fingerprint data is stored in special non-volatile memory inside the
fingerprint sensor. Therefore, if you give the computer to someone else, or
dispose of it in any way, the following process is recommended to delete
your fingerprint information:

Delete the fingerprint data for the currently logged in user

1. Click St art -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA

Fingerprint Utility, or double click the utility icon in the Taskbar.

2. Swipe your finger across the fingerprint sensor.

3. The TOSHIBA Fingerprint Utility main menu is displayed. Select

Enroll in the main menu.

4. In the Enroll window, it enables you to delete the fingerprint data for the

currently logged in user. Click an enrolled finger you want to delete.

“Are you sure you want to delete this template?”

message box will appear on the screen and then click OK button.
If you want to delete other fingerprints, repeat this step.
If only one fingerprint is registered, the message “Sorry! At least
one fingerprint is required” will appear after clicking OK. Y ou
are not allowed to delete a unique fingerprint.

5. Click Close.

6. “Are you sure you want to quit?” is displayed. Click OK. It will

be returned to the TOSHIBA Fingerprint Utility main menu.

Delete all users fingerprints

1. In the TOSHIBA Fingerprint Utility main menu, click Run as

administrator in the lower left.

2. User Account Control window is displayed. Click Yes.

3. Swipe your enrolled finger.

4. Select Fing erprint Control option.

5. A list of fingerprint information for all users is shown in the screen. Click

Delete All in the lower right.

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TECRA A11/S11, Satellite Pro S500

6. “Are you sure you want to delete all fingerprints?”
message box will appear on the screen. Click OK.

7. Click Close.

8. “Are you sure you want to quit?” is displayed. Click OK.
It will be returned to the TOSHIBA Fingerprint Utility main menu.

Windows Logon via Fingerprint Authentication

In place of the usual Windows logon by ID and password, fingerprint
authentication also allows logon to Windows.

This is useful especially when many users are using the PCs, as user
selection can be skipped.

Fingerprint Authentication Procedure

1. Start up the computer.

2. The Logon Authorization screen is displayed. Choose any of the
enrolled fingers and swipe the fingerprint on the sensor. If
authentication is successful, the user will be logged on to Windows.

■ If the fingerprint authentication fails, please logon using the Windows

logon password.

■ Please logon using the Windows logon password if the fingerprint

authentication failed for five times. To logon using the Windows logon
password, enter the Windows logon password at the [Welcome] screen
as normal.

■ A warning message will be displayed when authentication is abnormal

or authentication is not successful within a fixed duration.

Fingerprint boot authentication and Single Sign-on feature

Overview about Fingerprint boot authentication

The fingerprint authentication system can be used to replace the keyboard
based User Password authentication system when booting up.

If you do not want to use the fingerprint authentication system for password
authentication when booting up, but prefer to use the keyboard-based
system instead, click the user’s tile when the Fingerprint System
Authentication screen is displayed. This will switch the password input
screen across to the keyboard-based one.

4-8 User’s Manual